Hivernage Marrakech

Morocco , Marrakech
MARRAKECH, Angle Avenue Echouhada Et Rue Des Temples
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100 reviews shown

6/10

Pleasant

08 Mar 2026

Rosita

The spa us rrlaxibg very friendly staff.

8/10

Excellent

11 Feb 2026

Hedieh

Soukaina looked after us really well showed me the way to the mall and went over and beyond to help us she was super friendly and caring she made the experience great. The only downside to this hotel was that the sewage system was off I think there was a foul smell 14/7 and the hotel needs a bit of renovation tbf! But the location was deffo my fave might not be for everyone tho, depends on what kinda place u like to eat at for example.

6/10

Pleasant

11 Feb 2026

Marcel

Excellent staff and service let down by amenities that are getting old and not really at the price level. First room, the water was leaking from the toilet onto the floor; staff very promptly changed my rooms and in this one there was no hot water at the tap only for the shower. Breakfast food really bad and bland. One morning they forgot to bring my ordered omelette, next morning took them 25 min to make it! Rooms are just about OK for a 3 star hotel.

Leisure Friends

6/10

Pleasant

27 Dec 2025

Chad

No climate control in the room that worked properly. No A/C. Tried to turn heat off but didn’t help. Hot and hard to sleep for all 3 nights

10/10

Exceptional

02 Dec 2025

Rosie

Stayed for 3 nights B & B. Twin room clean, very comfortable, and quiet. Great breakfast.

Ate in the hotel restaurant on the first evening. Nice atmosphere. with good service, food and wine.

Fantastic steam and \"signature\" massage -thanks to Towia and Nonhaila. Definitely recommend.

Perfect location. Easy 5 minute walk to the Medina. Plenty of restaurants nearby.

Good comms prior to arrival from reception / concierge. Good service all around.

Rooftop bar and restaurant closed for refurbishment. Small pool but didnt use.

Leisure Family

8/10

Excellent

23 Nov 2025

Saeed

Great stuff nice, cozy and clean rooms but sound proof need to be improved.

Friends_and_family Friends

8/10

Excellent

20 Nov 2025

Asim

The hotel staff were pleasant and always cleaned our room every day, but they could have left a bottle of hand or body lotion in the bathroom.

Business_and_leisure Family

10/10

Exceptional

16 Nov 2025

Barbara

Food and staff in the restaurant was the best in all of Morocco

Leisure Friends

10/10

Exceptional

13 Nov 2025

Hardeep

The hotel was outstanding and the rooms were amazing

Business_and_leisure Self

8/10

Excellent

12 Nov 2025

Hatice

We up graded and paid extra to have the room with terrace, when we arrived at the hotel we were told that there was only Two rooms in the Hotel with terrace & they were occupied, we was very disappointed, the Room we had was very nice but it wasn’t what we paid for. The pool was disappointing the sun only came round on to the pool around 3/4pm by that time the sun beds were taken, as it’s only a small pool, there was construction going on at the hotel which we wasn’t told about, the breakfast was very nice so much choice with good fresh products, location very safe to walk around in the evening, 15mins to walk into the old town, Expedia needs to address there’s only 2 rooms with balcony/terrace it’s false advertising not sure if I would stay again because of our room & the pool.

8/10

Excellent

11 Nov 2025

Geoffrey

The hotel is conveniently located for the train, airport, and a number of attractions. The room was clean, quiet, and comfortable. The breakfast, included in the price, provided a good variety of options and the food was fresh and well-prepared. We really enjoyed our stay.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Conor

Spacious clean well appointment and quiet room. Staff all extremely friendly and helpful. Great location close to Old and new town. Good food options.

Partner

8/10

Excellent

13 Oct 2025

Sudha

It is a charming place, conveniently located. Breakfast was excellent. We didn't eat any other meals there. The swimming pool was freezing cold however.

Leisure Family

10/10

Exceptional

11 Oct 2025

Jennefer

Wonderful stay right outside the Medina. The staff were incredible with any requests or minor issues, they really made my stay very enjoyable and comfortable. As a solo female traveler I felt extremely safe and well taken care of. The spa service was amazing and an experience to remember. The breakfast was very good and the pool area is very nice.

Leisure Self

10/10

Exceptional

14 Sep 2025

Glen

Well done! From arrival to departure the staff were outstanding. Everyone was very friendly and attentive. An obvious eye for detail with all restaurant staff.
Pool was beautiful and a very welcome place spend a very hot afternoon.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Cordelia

Beautiful hotel and friendly and helpful staff

Leisure Family

8/10

Excellent

28 Jun 2025

Mabel

Location is good just 10 to 15 minutes walk to the center. Pool and roof top bar is a plus. Overall recommended

Leisure Partner

10/10

Exceptional

03 Jun 2025

David

Friendly staff. Helpful! Would stay again!

Leisure Self

8/10

Excellent

01 Jun 2025

Helen

It was fine but the sky bar is excellent

Pool looks nicer in photos

Business

8/10

Excellent

30 Apr 2025

Nabih

Very good overall

6/10

Pleasant

08 Feb 2025

Peter

Nice place but air con only blowing warm in the four rooms I booked.

Business

4/10

Poor

04 Feb 2025

The negative feedback is not as much for the hotel itself but the unbearable noise around the property. Internal noise in the room from machine next door and luckily the staff was kind and changed my room for an acceptable one. But the external noise from the rooftop bar of this hotel and the Nobu hotel across the road was deafening!!!! Impossible to sleep until well past midnight. Families with kids should stay well away. Hivernage is a terrible area of Marrakesh, noisy party at every corner. It was a mistake not to stay at a riad inside the Medina.

Leisure Friends

10/10

Exceptional

20 Jan 2025

Cindy

My recent stay at Hivernage Hotel and Spa was overall pleasant, thanks to the incredible staff and their dedication to guest satisfaction. The hotel staff went above and beyond, and the service in the restaurant was particularly exemplary.

Imad, one of the servers, handled a minor issue with professionalism and kindness when I found a hair in my food. While this was disappointing, he made every effort to make up for it, which I truly appreciated. Karima at the front desk was outstanding—she went above and beyond to accommodate my requests, making my stay much more enjoyable. Fadua (from client relations, I believe—apologies if the spelling is incorrect) was also incredibly kind and attentive.

While the staff was exceptional, there are a few areas for improvement. The beds and pillows are much too hard, which affected my sleep quality. Additionally, the windows on the Nobu side of the hotel need better soundproofing, as outside noise was quite disruptive at times. If you’re planning a stay, I’d recommend requesting a room on the Sofitel side for a quieter experience.

Thank you again to the wonderful staff for their warmth and professionalism—it made a significant difference during my stay. With a few adjustments, this hotel has the potential to offer an even better guest experience.

Leisure Friends

6/10

Pleasant

17 Jan 2025

Line Fossen

I would say 3 star hotel. Somewhat worn down and interior dated. Food and staff OK. Terrible noise from the clubs and roads - we moved from the 5th to the 2nd floor after one night but still impossible to sleep. I was told they would put up plastic shutters outside the windows to try to mitigate noise - unfortunately I won’t be coming back to check. Due to lack of sleep I would not recommend.

Leisure

8/10

Excellent

07 Jan 2025

David Grey

Really loved this hotel and spa. Ideal distance from town. A great spa, pool, bar and a great sky bar.

Leisure Friends

4/10

Poor

23 Dec 2024

ibrahim

Tired and in need of renovation, technically a 5 star but more like a 4. AC didnt work in the room, bathroom is cramped and pool is un useable.

Leisure Family

6/10

Pleasant

03 Dec 2024

Eva

The hotel room I had was needed renovation, the lighting in the room were very low, you need extra lights to look for something in the night time. But don't get me wrong the hotel service was very good, reception and restaurant services were 5 stars. You can easily walk to the old town.

Leisure Family

10/10

Exceptional

21 Nov 2024

Joanne

Very nice hotel and polite staff. Know that You will have some noise at night because it is a busy area.

6/10

Pleasant

18 Nov 2024

Eliza Kentjana

Positive: staff friendly, a selection of breakfast.

Negative: no free newspaper, no electric kettle, no tea bags, no reading lamp, and noisy all night long until 5am or 6am! If you are a light-sleeper like me, I was wide awake all night until the early morning. Loud noises from the disco music or clubbing next door or something was going on nearby. People still walked around in the street, a busy traffic, taxis everywhere, with drivers blasted their horns and revving their cars, and people talking so loud in the street all night long until 6am! Unless you love to party all night long…you will be OK. But I need my sleep after an all day sightseeing in Marrakech. This noisy goings-on happened at least three nights while I was staying in this hotel for a week.

Leisure Partner

8/10

Excellent

31 Oct 2024

Daljinder

Good overall but would not say it is a 5 star hotel, more like 4 star hotel. Location is excellent and walkable to the city centre. Hotel staff were polite. Pictures make it look bigger than what it was. Quite disappointed with the pool, very small and shady. Not a big selection at breakfast, and advertised there is a tea/coffee maker in all rooms but there was no option to have tea. There is no iron in the room.

It gets very noisy at night due to Nobu rooftop blasting out music and could not sleep the first night but did get better as the days went by. I did try to ask reception for a quieter room but said it is located on a busy street and all rooms booked up. I would say there are better 5* star hotels in the area if looking for more a luxurious stay but otherwise it nice and clean and not planning to be in the hotel all day.

Leisure Friends

8/10

Excellent

30 Jul 2024

Younes

Very friendly staff, variety of food at breakfasts.
Great location.

Leisure Family_with_children

8/10

Excellent

29 May 2024

Haisam

Staff is not that great

10/10

Exceptional

25 May 2024

Ian

Lovely hotel good location

8/10

Excellent

08 May 2024

Raj

Good hotel, great value and location!

The hotel was great and wowed me from the get go, especially after reading the reviews prior to the holiday. Gets my recommendation. Next door to the famous Nobu hotel, this is a cheaper equivalent but you get what you pay. The service and appearance were excellent, very friendly staff. Didn’t explore much of the services the hotel had to offer. Breakfast was very nice, but had a lot of flies present on open food. This is something out of their control. Would expect breakfast to be set up earlier. The room itself was very comfortable. We had a large bed and a separate bed for a young child. Easily able to accommodate 3 of us in one room. Very dark lighting, which would have been great for a romantic weekend, but not practical for a family holiday. Bathroom needs a good referb with the door broken and cracks. Does have an authentic old Moroccan building vibe. AC was ok, but when the city gets hotter, the AC would not be able to handle the demand. TV never worked and was not tuned. Barely had time to watch anyways. Had a balcony directly facing construction and a car park, but able to see a bit of the city from an angle. Picking on small details but the general hotel experience was very good. Had food at the rooftop, and the food was great. Once again the lighting there was horrible and they gave you candles, which gets blown out by the wind easily. More of a bar than a restaurant vibe with average service. Quite expensive, like a nice dinner in London at a good restaurant.

Friends_and_family Family

10/10

Exceptional

19 Jan 2024

Sardor

The hotel is top in the town. Best location, the rooms are clean and quiet. Abderrahim is very polite and super helpful . He helped me with most of my tours and made sure everything is OK. Hakema always meets you with her beautiful smile at the entrance. Over all Amazing Experience!!! Recommended !!!

Business_and_leisure Self

6/10

Pleasant

15 Dec 2023

Louisa

Forgot about the third person

Was an ideally located hotel but slightly tired. Also we booked the room for 3 adults and had to constantly ask for a third set of everything.

Friends_and_family Friends

4/10

Poor

02 Oct 2023

Verified traveler

Disappointement: Hotel needs an upgrade.

Disappointed in this hotel which used to have a great reputation. The rooms and bathroom are getting old. The bed was not comfortable: 2 twins poorly made into a Queen, not worth the price. Air conditioning was too loud. No service elevators: Staff member used elevators so often that we ended up having to use the stairs most of the time. Parking is essentially a street parking: difficult to in a busy area of town (The valet service makes up for it somewhat). Gym area was not air conditionned: too hot to be used in a 30C+ weather.
The only positive was the service quality and the helpfulness of the staff members.

Partner

4/10

Poor

06 Sep 2023

Sidra

Thiis hotel is in a great location and the rooms are big, The rooms need a good cleaning. And it smelled like a party happened in it the night before. The staff was very nice and accommodating and the property was safe and close to the airport. If you’re on a budget and you wanna be in a walkable area outside of the Medina, you can get through a couple of nights here.

Self

8/10

Excellent

13 Jun 2023

Amore

Great spot for some quiet and calm in busy Marrakech. Staff is very helpful and pleasant. Daily breakfast has something for everyone. Pool is refreshing and rooms have A/C. Would stay again. One thing that bothered me was some artwork on the second floor - it’s nothing like the artwork in the rest of the hotel, and I found it very dark and disturbing. There is a photo attached to this review, and everyone can make their own call. Personally, I thought it was distasteful for a hotel and wondered why they chose it when it doesn’t fit with any of the other decor. Other than that, this is a great hotel walking distance to the Medina, the mall, and has an ATM right outside the front door. I had dinner at the restaurant multiple times and it was fantastic every time.

Leisure

2/10

Poor

13 Jun 2023

Charles Dewayne

The room they gave me had a horrible smell coming from the toilet the entire stay. Also they were bugs in my room that I seen every day I was there. I asked to change rooms and I was told they were full

Leisure Self

6/10

Pleasant

07 May 2023

Zaki

This is not a 5 star hotel lol. More like 3 star. The bathroom door handle fixing fell off for starters! Staff take a long time to address your needs. Friendly doormen. Outdated bathroom, cracked walls. Loud noise from adjacent buildings. Thin walls, very disturbing, can hear a lot from the room next door and above. Breakfast is ok. Restaurant is expensive to eat in the evenings. The outdoor pool was freezing! The location and air con got me through my stay!

Leisure Family_with_children

4/10

Poor

18 Apr 2023

Luis Javier

Bad rooms, from mattress to shower head to a/c, not so good breakfast, and staff not eager to help. Finally they changed the room but all else remained the same

Leisure Family

10/10

Exceptional

27 Mar 2023

Majd

It was a nice calm stay.
Mina in particular was extremely nice, hospitable and informative in the region.
I would definitely repeat my stay and recommend Hivernage for future stays.

Leisure Family

6/10

Pleasant

27 Mar 2023

Jatinder

There is no tea of coffee in the rooms provided, shuttle service is double the price of a taxi, the pool is cold

Partner

8/10

Excellent

11 Mar 2023

michael

Great location beautiful helpful staff
Excellent service
Thr room was great

Friends_and_family Family

10/10

Exceptional

19 Feb 2023

Elhadji

I liked the warmth of the staff, the good food, the ambiance, the entertainment, and the cleanliness. It was a great experience.

Leisure Partner

4/10

Poor

17 Feb 2023

Noisy hotel

Hotelroom was very noisy there's a restaurant & club opposite that go very late into the night, and windows were single glazed so noise from that and street goes straight into the room.

When we asked to move we were told no other rooms available for 2nd night, we were eventually moved on our 3rd night after lots of complaining to the desk team but onto the same side but higher up the building generally. reception service was very poor

Friends_and_family Friends

8/10

Excellent

15 Feb 2023

Maya

The service was great and the hotel is in a nice area.

Business Self

10/10

Exceptional

03 Feb 2023

Marlon

The staff were really nice especially Mina. The gym facilities are really good the only thing is the food in the restaurant isn’t great but it would make do for a quick meal

Leisure Friends

10/10

Exceptional

19 Jan 2023

Verified traveler

My week at the Hivernage was excellent

Amazing Staff, great food, great experience. Special thanks to Ali and Badr in the restaurant/bar for outstanding service.

Business

6/10

Pleasant

04 Jan 2023

Amine

It's ok. The rooms are comfortable (wide bathroom, comfy beds) but don't have AC, which is an issue in a city like Marrakech where temperatures fluctuate and cars run on diesel. The breakfast is good. The staff schools you on why asking for climate control is an excessive luxury (at $200 a night, no less). The staff also grossly mishandles airport transfers, which are never actually booked (two flights, one to the Sahara, one to New York City, not one had been booked as planned). Room service ordering is inaccurate and staff is deeply unhappy when something is wrong. Overall service is inconsistent and this hotel does not deserve its prices. It is close to night clubs thought, so people will stay.

Leisure Partner

8/10

Excellent

04 Jan 2023

kenneth

had dinner in restaurant
high quality food, excellent spring roll and beef
however, noise isolation in room is poor and always heard the noise and voice from adjacent room

Leisure Self

6/10

Pleasant

04 Jan 2023

Amine

It’s mixed with excellent aspects and really bad aspects. The rooms are authentic and comfortable (spacious bathroom), the bar and restaurant are nice (music, breakfast buffet, nice restaurant of european and Moroccan food). The neighborhood is great and walkable. But the rooms don’t have AC and this is a big problem in Marrakech. And the staff can be at times extremely rude and unprofessional. After 10 days and As we were departing for our flight to New York City, no airport transfer had been arranged despite booking repeatedly the day before. The night shift receptionist had no interest in helping us. The doorman was rude and unprofessional. I will never come back to this shameful property.

Leisure Partner

4/10

Poor

29 Dec 2022

Orr

Overrated

Overrated hotel - I do not understand why this hotel is rated 5 stars, maybe because of the pool and the choice of services - But the quality is definitely more a 3/3.5 stars- the rooms need to be refresh, AC did not worked, No Safe or not working, Fridge not working, very noisy at night with clubs around - Regarding the services, the SPA are very simple, rooftop open but bar is closed so you can go but not even have a coffee, the breakfast choice is very simple and disappointing for a \"5 stars\" hotel - Globally, a real lack of management in this hotel, regarding the team leadership, maintenance, cleaning, services - The only positive things is his location!

Self

4/10

Poor

28 Dec 2022

Tal

Disappointing Stay

Absolutely overpriced and overrated!
Hotel is definitely not a \"5 star\". It is more like 3-4 . Very old fashioned rooms. AC in the room did not work (all 3 rooms we had) Good Location but very noisy street facing rooms. Poor breakfast choices and service.

Friends_and_family Friends

4/10

Poor

27 Dec 2022

Verified traveler

Hotel is definitely not a \"5 star\". It is more like 3.5. Very old fashioned rooms. AC in the room did not work (all 3 rooms we had) Good Location but very noisy street facing rooms. Poor breakfast choices and service.
Good location But Absolutely overpriced and overrated hotel.

Friends_and_family Friends

10/10

Exceptional

24 Dec 2022

Devadas

Lovely hotel in a lovely area. Fantastic, friendly staff who will go out of their way to please. It would have been a better experience if the aircon in the room was in operation and you have to endure loud music from the neighbouring hotel.

Leisure Partner

6/10

Pleasant

16 Dec 2022

Mabel del Pilar

Location is very good. Drainage smells bad. Odors from the kitchen also invade upper level rooms. The coffee maker was broken and dirty.

Business Self

10/10

Exceptional

13 Nov 2022

JACOB

We came for business trip ,,the hotel was great .
The stuff is amazing and very helpful in everything you need .
Highly recommended

Business_and_leisure Family

10/10

Exceptional

29 Oct 2022

Maya

The service was excellent and is what made it a five star experience!

Leisure Self

8/10

Excellent

29 Oct 2022

Verified traveler

Good experience in general.

Partner

8/10

Excellent

24 Sep 2022

Karishma

Great location. Nice small hotel. 15 minute walk into square. Most places are walkable here. We had issues with noise in our room as the landing is open through all floors and due to a storage cupboard next to us we could constantly hear thuds. Luckily, we were allocated another room. Streets were noisy at night time too. Bathroom could do with a little refurb.

Leisure Partner

10/10

Exceptional

20 Sep 2022

Sidi Adil

Overall great experience

Leisure Family

4/10

Poor

19 Jul 2022

Hanah Huma Maryam

This hotel should not be a 5 star as it is definitely not at the standard of a 5 star hotel. At best the hotel is a 3 star. The rooms are quite cramped and old fashioned. There is literally no light at all due to what appears to be energy saving bulbs and the lights and electricity sockets do not all work. The WiFi did not reach one of our rooms and we were only on the second floor.

The breakfast is mediocre with minimal selection but the service in the restaurant is good.

The pool is shaded because of the tall buildings around it doesn’t get much sun because of that.

The hotel staff will offer to get you a taxi but will agree a very high price with the driver which seems like a scam. They do not allow you to bring food from elsewhere into your hotel room and make you order room service which they say is 24 hour but then they do not make everything one there 24 hours a day.

The evening receptionist made sleazy remarks to one of the girls in our group making them feel uncomfortable and was seen looking at girls in the lobby.

Leisure Friends

4/10

Poor

09 Jul 2022

SHAHERYAR

Reception staff was generally unhelpful and unpleasant. In my opinion reception staff needs more training. I will not give this hotel more than 3 star rating.

Leisure Family

8/10

Excellent

19 May 2022

Lukman

The property is located in a nice neighbourhood in a walkable distance to Djema el fna and Koutoubia mosque (15 min walk). It was also not too far away from a Carrefour supermarket (15 min walk). The hotel is clean and the rooms are nicely decorated. The hotel amenities are maybe not fitting of a 5* hotel, for example an iron was requested and provided in a swift manner, however was collected quickly thereafter, presumably for another guest. The outdoor pool was also not heated, and despite the 30° temperature outside, the pool temperature was cold. The breakfast was wonderful and all the staff very warm, friendly and welcoming - they were brilliant with our 18 month old. The hotel also offers excursions, one of which we took, the Ourika Valley tour which I recommend and these were reasonably priced. Overall a very pleasant stay and would highly recommend.

Leisure Family_with_children

8/10

Excellent

16 May 2022

Manuel

Excellent choice if you want to stay a walking distance of main points of interest.You do not pay outrageous rates as another neigborhood hotels.

Leisure Partner

10/10

Exceptional

13 May 2022

aziz

Boutique hotel ambiance, helpful staff, and good breakfast. Minor maintenance issues but overall a very pleasant stay

Leisure Partner

8/10

Excellent

05 May 2022

Hashem

Both location and staff are excellent.

Leisure Family

10/10

Exceptional

27 Mar 2022

Moncef

Excellent staff. Clean and very safe

Leisure Family

10/10

Exceptional

27 Mar 2022

Abu

The property was located in a great location, with the Menara Mall and Gardens within 10-20 minutes walking distance, in addition to Koutoubiya Mosque.

The standard room we booked was very nice, and it had a great interior with Moroccan designs.

Would definitely recommend this hotel

Leisure Partner

8/10

Excellent

17 Mar 2022

Kareem

The staff at the hotel are absolutely amazing! Every single one of them.

Leisure Self

8/10

Excellent

17 Oct 2021

Joseph

The hotel and staff were great. The only downside were the thin walls, you can hear those next to you.

Leisure Partner

10/10

Exceptional

25 Aug 2021

Verified traveler

Amazing boutique hotel and staff.

Self

6/10

Pleasant

01 Aug 2021

Sheedar

Short Stay

I stayed overnight did not have much time to explore the hotel however the A/C in the room was very low and it was extremely hot. I was to exhausted to switch rooms, my feet were swollen because of the heat and I had to leave early in the AM. I resorted to opening the balcony door but it was noisy as the security from the hotel across my room were up all night - Did not sleep.
Mohammed room service were extra helpful in trying to get the A/C fixed, he even called the maintenance but it was no use as it was how the A/C functions.
Thank you Mohammed you were very helpful.
Front desk while checking in, is very pleasant just needed to ask for my change and Why I had to ask for my free bottle of wine
The guy in the morning at 3:45 AM looked like I woke him up and was not helpful when I asked if it was possible to have a bottle of water being that all night I was in a hot and noisy room - he needs to be more accommodating.

Self

8/10

Excellent

27 May 2021

Verified traveler

Business_and_leisure

10/10

Exceptional

16 Sep 2020

Natalie

Amazing hotel with the best staff. Aziz was super helpful and friendly. He went above and beyond to make our stay memorable. I highly recommend this hotel. We will definitely be back

Friends_and_family Family

10/10

Exceptional

17 Feb 2020

Joby

Lovely hotel, great location

Always an enjoyable stay- con

Partner

10/10

Exceptional

08 Feb 2020

Michael

Outstanding Support.

They went above and beyond. My wife got ill, and they arranged for a doctor to come by, and then a cab to take us to several pharmacies to get the scripts that she needed. The service was awesome, and very reasonably priced.

Partner

8/10

Excellent

12 Jan 2020

Verified traveler

The staff at the front desk and bell hops at the entrance are very friendly and provide great service with the exception of one girl working behind the desk (didn’t get her name, shorter with short hair). Our original room had an awful smell in it and the electrical outlets, the shower, and coffee maker all did not work. We moved to a different room the next day. Still an issue with the electrical outlets not working and the hairdryer working when it wanted to. The hotel overall looks lovely, but obviously needs some electrical upgrading and probably many other upgrades. The breakfast in the morning was great. The dining experience provided ok food with below average service.

Leisure Partner

8/10

Excellent

01 Jan 2020

Overall good experience and the hotel is centrally located so easy to get to everywhere.

Leisure Family

10/10

Exceptional

02 Dec 2019

Aidan

Very nice hotel, brrakfast was great snd all the staff were very helpful and friendly. Highly recommend it.

Leisure Family

4/10

Poor

30 Nov 2019

Antonia

Not the best stay

The staff wasn’t welcoming and very rude, I told them it was my birthday and they should do something nice, and they never did anything, they made my stay feel very uncomfortable, I felt like if I asked the staff a question, they would get angry very quickly, not all staff was rude there was really lovely and polite ones but there was a particular guy that wore glasses, he was very very rude

Friends_and_family Friends

6/10

Pleasant

17 Oct 2019

Verified traveler

Close to the square and citys souls you can walk yo it and the menara mall no need to take taxi. However we did not have water in our room for 2 days and the room was very dusty. And he cleaniness was so bad the lamps had lots of dust and the wall behind the headboard. Also we had to ask for water at all yime. He hotel does not have a kettle and if ou are from england and fancy a cuppa before bed you have to pay 35 dirhams which is nothing but it adds up. But all the staff were friendly

Leisure Partner

4/10

Poor

08 Oct 2019

Alejandro

Swimming pool was cool no heather and pillows smell bad and to soft the shower with many details water came out every where because bath courtain was short

Leisure Family

6/10

Pleasant

01 Oct 2019

Verified traveler

Hotel is unfortunately not a \"5 star\". It is more like 3.5. The shower wasn't great and bath tap did not work at all so had to fill up the bath using the shower head(!) The breakfast options weren't great for continental and crepes appeared to be out of a packet. The MySky bar was okay with a nice view but on the first night after requesting a strawberry daiquiri with crushed ice they brought me a citrus daiquiri with no ice and then took 45 minutes to bring us a portion of fries. Fortunately we were only there for 4 days but i'm sure there are better places to stay.

Leisure Partner

10/10

Exceptional

06 Sep 2019

Gerard

Outstanding cleanliness and service

Very good hotel; I very often stay there... always perfect

4/10

Poor

28 Aug 2019

Verified traveler

Hotel is gross... not clean at all. Our entire room would flood every time someone would shower... not sure why, tv didn’t work 3 lightbulbs were dead when we checked in... staff not helpful not worth the money spent a little extra and stay elsewhere.
Spa- paid for a 60 minuet massage normally you get the massage for that long I was in and out of spa in 40 minuets... the girl left the door open for most of my massage(mind you I’m nude) felt really uncomfortable and everyone I’d open my eyes she was on her phone... didn’t feel safe here what so ever. Said they have a airport transfer but when I asked they said I’d need a taxi because I was leaving at 8am... taxis in Marrakesh can be a little sketchy And didn’t appreciate that what so ever.

Friends_and_family Family

6/10

Pleasant

09 Aug 2019

Verified traveler

Close location to Marrakech main attractions. Sorry but this is not a 5* hotel.

Leisure Partner

8/10

Excellent

13 Jul 2019

Verified traveler

We were not freely allowed to use the steam room. Swimming was great and breakfast was fanastic

Leisure Friends

10/10

Exceptional

13 Jun 2019

Verified traveler

Lovely hotel, well located.
Staff were friendly and attentive.
Only down side was the room has no tea/coffee making facilities but when we requested - this was provided.

Leisure Family_with_children

10/10

Exceptional

07 Jun 2019

Verified traveler

Everyone was very nice. Checking was a breeze and easy. The pool was a bit chili but other then then was super nice. Good location for us. Easy walking to the city center.

Leisure Partner

10/10

Exceptional

28 May 2019

Verified traveler

Staff really friendly and helpful. Had a great stay.

Partner

10/10

Exceptional

27 May 2019

Sharlene

Stayed here for 3 nights while in Marrakesh for a friends wedding. The staff were amazing especially Mina and Ahmed on reception who spoke perfect English and were so helpful and professional

Leisure Self

10/10

Exceptional

20 Apr 2019

Verified traveler

The first impression of this hotel is the amazing service you get.
Everyone is friendly, courteous, and professional.
The hotel is in a high end area of the city and close to all the places you would want to visit, we walked everywhere.
Be aware that the rooftop of this hotel has a bar that plays loud music on weekends and holidays, so if you don't like the noise avoid staying on the 6th floor, even though we did stay on the 6th, they are pretty good at turning down the noise around 10:30 PM each night, so we didn't get disturbed.
One piece of advice for hotel management is to perhaps place felt tips below the chair legs in the rooms because we found that guests in the rooms above us moving chairs around can be very noisy and annoying.
WiFi is super fast and reliable.
Breakfast is top notch, and the staff and service is amazing.
Highly recommended.

Leisure Partner

8/10

Excellent

19 Apr 2019

MoeB

Walkable, with plenty of restaurants and attractions around.

The area is safe, and the hotel is located in the heart and best part of Marrakech.

Business_and_leisure Partner

6/10

Pleasant

17 Apr 2019

Great location. Good breakfast and restaurant services. Spa was good. They have a problem with multiple keys opening doors even when it’s not the correct room.

Leisure Friends

8/10

Excellent

15 Apr 2019

Angela

Great hotel, but needs some maintenance.

Generally a very good experience, but lack of maintenance shows especially in the bathroom fittings, which seems to be fairly common around Morocco. Staff were very friendly and helpful, facilities great, if just they could keep up with maintenance. Would stay there again.

2/10

Poor

12 Apr 2019

Izzy

Staff are rude and are not trained to deal with complaints.

Leisure Self

10/10

Exceptional

22 Mar 2019

Verified traveler

very helpful reception staff & a nice hotel too ....close to city & attractions

Leisure Self