Name: Nobu Hotel Marrakech
Address: Av. Echouhada et Rue du Temple Quartier Hivernage, Marrakech, 40000, MA

10/10

Exceptional

05 Aug 2026

Tesca

Excellent staff, clean room, perfect location, love the Aesthetics!!!!! So tasteful!

10/10

Exceptional

30 Jul 2026

Helen

Very nice hotel. The staff is very accommodating and nice. The breakfast was good. Both restaurants are great!

10/10

Exceptional

21 Jul 2026

Liliya

Everything at Nobu Marrakech was impeccable from beginning to end. The staff was incredible and helpful in every way starting with our concierge Jamal. I have to say this was one of my top hotel experiences. Great location, beautiful rooftop with entertainment pretty much every night. Will definitely be back.

Friends

10/10

Exceptional

19 Jul 2026

Jessica

Amazing welcome and service! Truly a 5 star hotel. Rooftop was amazing and so was the sushi restaurant. Breakfast was delicious. Pool needs some TLC.

Family_with_children

10/10

Exceptional

18 Jul 2026

Roberto

The arrival and check in was so easy with the very friendly staff. While I was having a welcome tea, in the air conditioned lobby, the front desk was taking care of all the paperwork. The room facing the street was excellent. The double glazing windows keep the room silent while the street atmosphere is quite charming.
The rooftop pool is spectacular with breathtaking view of the city and the High Atlas in the background. Hotel transportation is readily available for $10 anywhere you want to go in the city.
Nobu is located in the new part of town, right outside of the wall of the Medina. It’s a perfect location.
Breakfast was fantastic and the staff so well mannered that makes you want to hang out and chat. I highly recommend this property.

Partner

2/10

Poor

16 Jul 2026

Sayeda

No privacy whatsoever - had staff coming into our room three times during the one night we stayed there despite us locking the door and telling them to not come in when they knocked. My wife wears the hijab so this was really important but this was not considered. Also, the rooftop is really loud so is difficult to get sleep and we had an early flight the following morning. Staff are not welcoming. Really shocked at the service here as we heard good things but we had a very opposite experience

Partner

10/10

Exceptional

04 Jul 2026

Victoria

Wonderful stay! Great rooftop, clean rooms, super friendly and servicing staff, yummy food. Close to everything. As a frequent traveler - Def recommend !

Partner

2/10

Poor

19 Jun 2026

Maya

If you want a restful night of sleep do not stay in this hotel. The rooftop bar turns into a club and there is loud thumping music until midnight. We were offered to switch rooms at 10 pm but opted not to because it would have been a huge hassle. As it turns out from reading other reviews there are no quiet rooms in this hotel. We tried to get some compensation but the manager refused the request. There are many other places to stay I would definitely avoid this overpriced hotel.

Partner

10/10

Exceptional

23 May 2026

fred

The location is excellent, close to the main attraction. Roof top events are fun and entertaining. The spa, the gym, and the Amman are excellent. The staffs are super friendly.

Self

10/10

Exceptional

06 May 2026

martyn

Amazing hotel, ideal location, staff incredible

Friends

10/10

Exceptional

10 Apr 2026

Elisa

The service is impeccable and the property is beautiful and centrally located. The service was so friendly and accommodating ! We ordered room service which you can access Nobu menu also and it was white glove service. Highly recommend and will definitely comeback

Friends

2/10

Poor

06 Apr 2026

Timothy

It’s like staying in a night club - the roof bar plays very loud music until 2am. If you are on the 3rd floor it’s like the DJ is in your bedroom. The staff know this and pretend to care - but don’t do anything about it.

In general staff are non responsive

Family

10/10

Exceptional

28 Mar 2026

Maria

Amzing

Family

10/10

Exceptional

09 Mar 2026

Mary

The hotel is fabulous, the rooftop pool is lovely. Good food and great DJ’s creating a great atmosphere

Partner

6/10

Pleasant

09 Feb 2026

Samantha

Great staff, perfect location, but appears to be a procurement problem for the Rooftop restaurant and bar - no tuna, no wasabi (surprisingly for a Japanese restaurant) and no Martini liquor ( I think they meant vermouth). Their rooftop bar gets very busy especially on a Saturday night with stomping live dj sets. Great if you’ve come to party, no so great if you’re room is on any of the floors below as there is no sound proofing on any of the floors below.The rooms are incredibly spacious and have ò

2/10

Poor

28 Jan 2026

Denise Michelle

TOTAL SCAM. I CANCELLED WITH MANAGER ON 12/4/2025 via an international call from the USA. MGR confirmed he cancelled my reservation while in the call. Scammer charged over $3,600 AFTER they confirmed my cancellation. I chose “pay upon arrival” hotel wasn’t supposed to charge me until I arrived/checked in. They stole from me. Also, per their company policy they were only legally able to charge me 1 night IF didn’t cancel in time(PLEASE NOTE I CANCELLED 12/04/2025 for a 12/22/2025) these thieves still charged me for 4 nights!!!! I have phone messages and I recorded the call with my iPhone of the hotel manager confirming her would personally cancel my reservations. They are dodgy and they steal. Don’t stay here, avoid this place. Fraud and will try to lie to keep your money. I have all the phone proof and even call recorded.

Leisure Family

10/10

Exceptional

22 Dec 2025

William

Staff were exemplary - especially Narissa and Jamal

10/10

Exceptional

07 Dec 2025

Jeremy

Nicely located to walk to all of the sites in the downtown/old city area. Staff was very friendly.

8/10

Excellent

02 Dec 2025

Breanna

I appreciate the great service received, loved the room booked, and the pool areas were immaculate both the indoor and outdoor. My only con is I wish the area was more walkable to more shopping and food options because I didn’t enjoy the food at the hotel.

Leisure Self

10/10

Exceptional

27 Nov 2025

Logan

Great staff and unbelievable rooftop

10/10

Exceptional

27 Nov 2025

Mark

Fantastic, service impeccable and roof top pool outstanding. Rooms very well equipped and all mini suites. Very safe with security and airport pick up. Located in high end district walkable to Medina. Multiple dining options. One of best breakfast buffets I have had in years. Struggling to find areas to improve !

Leisure Partner

10/10

Exceptional

11 Nov 2025

Aisha

Excellant

8/10

Excellent

07 Nov 2025

Huw

Room and amenities are good however the sauna door didn’t close properly so it wasn’t very hot and the steam room was turned off. Also breakfast is poor. Staff are excellent!

Leisure Friends

10/10

Exceptional

30 Oct 2025

Tsenka

The staff were incredibly attentive and professional, the rooms were spotless and beautifully designed, and the overall atmosphere felt luxurious yet relaxed. The rooftop pool and views were a highlight - the perfect mix of elegance and energy. Would definitely come back.

Leisure

10/10

Exceptional

26 Oct 2025

Stuart

Overall the Nobu is fantastically located for access to the Medina (10-15 min walk), but tucked away in a very nice neighbourhood. The hotel staff were great (Special shout to Jamal the concierge who helped make our stay), and the rooftop pool provided a retreat from the activities of any day. Rooms were spacious and well looked after and the spa is definitely worth a visit.

Overall if you are considering a first time in Marrakech, but want to ensure creature comforts then the Nobu is worth a serious look.

Only slight grumble was the noise from the rooftop on the Saturday night. We had an early flight and wanted to call it a day before midnight. The sound travelled.

Leisure Family

10/10

Exceptional

17 Oct 2025

OLIVIA

Beautiful hotel in a very convenient location for the old and new town. Every member of staff we encountered was warm, friendly and knowledgeable. I wouldn’t hesitate to stay here again and would recommend to anyone.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Juan

Loved it!

Leisure Family

10/10

Exceptional

03 Sep 2025

behzad

Great

Fantastic place! Would certainly stay at this hotel again

Friends_and_family Family

4/10

Poor

17 Aug 2025

Mohammed

I did not enjoy the stay at Nobu. For a 5 star hotel at that price.. I expected WAY better. The first day me and wife were there.. cleaning services knocked on the door 3 times within 4 hours. Once to say “do you need towels” then an hour later th wet knock again to ask about the mini bar” and then 2 hours later “you need anything?”. I appreciate they are trying to take care of us but they crossed that line into bothering us. So I turned on the DND sign. Then what did they do? Started calling the room. I had to ask them to please leave us alone. On top of that, the cleaning lady just walked in without knocking while my wife was changing. My wife screamed in panic. I ran to the door to talk at her to get out and she just said “sorry wrong room.” The sink in the bathroom didn’t work, they had to come and fix it. The man who brought room service food to the room was very disrespectful and rude. And the AC was making squeezing noises all through the night. First and last time I ever stay at Nobu Hotel.

Partner

10/10

Exceptional

17 Aug 2025

Ariel

Amazing

Partner

10/10

Exceptional

08 Aug 2025

Alassane

An Unforgettable Oasis of Luxury and Perfection
Our stay at Nobu Hotel Marrakech were nothing short of extraordinary. From the moment we arrived, every detail exuded sophistication, warmth, and impeccable craftsmanship. The hotel masterfully blends Moroccan elegance with Nobu’s signature Japanese minimalism—creating a serene, visually stunning retreat just minutes from the Medina’s energy.
The architecture and interiors are breathtaking—think textured walls, reflective pools and lush palms. Our upgrade suite was a sanctuary of understated luxury, with bespoke furnishings, a dreamy terrace, and a bathroom that felt like a spa.
The staff anticipated every need with genuine warmth. Special shout-out to Redouane and Habibi, who made us feel like royalty. Every request was met with a smile and flawless execution.
Dining at Nobu Restaurant and Nobu Rooftop Bar were the highlights. The Japanese-Peruvian-Moroccan fusion dishes were inventive and sublime. Breakfasts, with fresh pastries and local specialties, were pure bliss.
The spa is a haven of calm—treatments merged traditional Moroccan rituals with modern techniques. The pools offered perfect spaces to unwind under the Marrakech sun.
Sophisticated yet unpretentious. Whether relaxing in a cabana, sipping cocktails at sunset in the lounge, or strolling through the lantern-lit gardens at night, the atmosphere was magical and deeply restorative.
Luxury seekers, design enthusiasts, couples, and anyone craving a peaceful es

10/10

Exceptional

08 Aug 2025

Victor

Nobu went over and beyond during my stay, went there for my girlfriends 23rd and they made sure it was the happiest birthday she’s ever had. Thank you to all the wonderful and amazing people at Nobu! Would definitely be visiting again soon

Leisure Partner

10/10

Exceptional

03 Aug 2025

Justin

The place really is faultless. The staff, the facilities, location we really cannot recommend the Nobu enough. We have travelled the world extensively and as a 54 year old man I have never been to a hotel like this and considering we like to travel luxuriously this place is a standout. Will most definitely be visiting The Nobu again. Many thanks Justin...

Leisure Family

10/10

Exceptional

30 Jul 2025

Johann

perfect stay. welcome reception was great. room service and spa service were excellent.

Leisure Family

10/10

Exceptional

08 Jul 2025

Gerardo

Having one person playing music during breakfast and the show at the rooftop and during dinner at Nobu, it really makes the difference.
At the restaurant the chef came to say hello, the food was excellent and everyone in the hotel was extremely friendly (house keeping-concierge-restaurant etc) congratulations to the GM

Leisure Family

10/10

Exceptional

06 Jul 2025

fred

Great location.
Roof top was fun.
Good DJ
Clean.
Good food.
Close to everything, Medina, clubs and restaurants
Redone, concierge, was excellent.
Hassan duty manager accommodated my special need.
I would stay here again.

Leisure Self

10/10

Exceptional

05 Jul 2025

Juliet

My week at The Nobu Marrakesh was wonderful! Everyone was so helpful, accommodating, professional and they made my stay a beautiful experience. The concierge Jamal made miracles happen for us including dinner reservations and spas that were fully booked, he managed to get us reservations. I am impressed with Jamal!

Leisure Friends

10/10

Exceptional

03 Jul 2025

Michelle

Everything was amazing, rooftop vibes, oud player with healthy fabulous breakfast, great gym, amazing service...only issue was music was too loud at night. You can hear the music in the room at 2am from club next door. Despite the music, was a luxurious stay

Family

10/10

Exceptional

12 Jun 2025

Anish

An Unforgettable Experience Thanks to Jamal – The Heart of Nobu Marrakech

Our stay at Nobu Marrakech was nothing short of extraordinary, and the credit goes to one person: Jamal, our incredible concierge. From the moment we arrived until the very last detail of our departure, Jamal took care of everything from A to Z with genuine warmth, professionalism, and unmatched attention to detail.

Whether it was securing last-minute restaurant reservations, organizing private tours, or giving us the best local recommendations, Jamal made every request feel effortless—always with a smile and a calm, can-do attitude. He went above and beyond at every turn, and truly elevated our entire experience.

We’ve traveled extensively and can confidently say that Jamal is one of the best concierges we’ve ever had the pleasure of meeting. If you're staying at Nobu Marrakech, you’re in the best hands with Jamal. He is a true gem and an essential part of what makes this hotel so exceptional.

8/10

Excellent

14 May 2025

Mariko

Beautiful rooms, lobby and rooftop. Food on the rooftop was underwhelming but the view was the best in the city.

Great location for walking the city and only minutes from some of the best restaurants.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Toni

Absolutely loved everything about it !

Friends_and_family Friends

10/10

Exceptional

18 Apr 2025

matthew

Amazing place to stay

Its an amazing place. Great roof top. Our best person there was Liv, she was always very pleasant and couldn't do enough for us.

Partner

10/10

Exceptional

07 Apr 2025

Brian

This property is in a terrific location to visit the nearby medina, gardens, mosques, etc. Having Nobu as a dining option is fantasic, but also having it available via room service is a nice perk. The rooftop pool is terrific during the day to relax (though not kid friendly) and is also fun at night with a DJ, swing chairs, etc. The 24 hour door security is very comforting as well. I would definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

05 Apr 2025

Diana

Overall this hotel was a really special experience for my sisters 50th birthday. However there is a lot to do here to join up all the staff and really listen to what guests are asking especially prior to arrival. Weeks before arrival I was trying to arrange with them room preparations, birthday cake etc and none of it went to plan in fact they gave me and my husband the key to the birthday room and we embarrassingly had to convince my sister to swap so she could be 'surprised'. It also took an hour for them to check us in after we had already been delayed at the airport. The same happened with spa treatments I tried to pre book, there needs to be a guest liaison to deal with all areas of the hotel to make it joined up. That said the breakfast was amazing, all bars, food and drinks were high standard it's just that extra piece you expect from a hotel like this to make the experience special and stress free to organise. We would have spent more money if things flowed comfortably. Overall we had a great experience.

10/10

Exceptional

13 Feb 2025

Mark

Super hotel with great location. Right on the edge of everything. Rooftop area was awesome.

2/10

Poor

31 Jan 2025

HICHAM

No sleep

Come to this hotel if you don’t want to sleep. Music blasting until 3am

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Niranjan

Excellent

Leisure Family

2/10

Poor

18 Dec 2024

Ian

Unfortunate Foid Poisening

Was looking forwsrd to enjoying a nice luxury break and make most of last 4 days of Winter Sun after 4 days and 6 Rounds of Golf. Was also planned to go to visit a local Blueberry Business I help set up many years ago. Had been to Hotel Restaurant and Yerrace Bar with them before but not stayed. But happens unluckerly i got foid poisening early on 1st night at Terrace having had nothing since breakfast..Had one of my favs Spagetti Lobster ...bit risky but good reputation and not flying back until Monday. Unfortunate but not my fault. Very ill and poorly. In darkened room near loo for 2 of the 3 full days.
Someone needs to call and folliw up as going in Duspute with my Credit Card Co. Hotel did best but spoilt my break.

Business

10/10

Exceptional

01 Dec 2024

Bachir

Khadija was outstanding

Leisure Family

10/10

Exceptional

26 Nov 2024

Solomon

We loved everything about Nobu Hotel Marrakesh,
great staff, our room was super clean and the breakfast was excellent with a wide variety of food.
I highly recommend Nobu Hotel. Hope to come back soon.

Leisure Partner

10/10

Exceptional

05 Nov 2024

Melanie

Fabulous hotel with stunning rooftop pool and restaurant. Spacious luxurious rooms and delicious breakfast served. Lovely quiet location but only a ten minute walk into the Medina. All made for a perfect stay ..5***

Friends_and_family Family

8/10

Excellent

03 Nov 2024

Anthony

Bring your earplugs

The hotel standards are excellent and location is great. The only issue is the noise in from the DJs both upstairs and downstairs and from the surroundings.
When you pay this amount of money you should not be kept awake by the constant music and also the stamping of the feet from the dancers.
Also the 25m indoor pool was out of order which was also not advertised when we booked.
If the rooms could be sound proofed we would definitely stay again as everything else was fantastic.

6/10

Pleasant

26 Sep 2024

Bachir

Some staff members were very professional and others not so. Ayoub at the Nubu restaurant was great, some waiters not so good. As soon as they received the tip , they stopped paying attention. Breakfast was excellent including service. I was given a bit of a hard time for a late check out request.

Leisure Self

8/10

Excellent

17 Sep 2024

Ros

Location is great and the service is outstanding. Every member of staff was super helpful and friendly. Rooms are very comfortable, breakfast was good and the rooftop restaurant has a magic vibe and delicious menu.

The spa staff are lovely and we had excellent massages, but the steam room and sauna were really disappointing - both have big gaps around the doors letting cold air in and hot air/steam out, making them totally ineffective.

We also booked two tours from the hotel. The quad biking and camel riding excursion in the Agafay was truly excellent. The so-called tour to visit a Berber village and see how Argan oil was produced was terrible. There was no village!! We were literally taken on a very long drive to a shop where we were shown two ladies sitting in a fake display area grinding nuts and then guided around the shop by another lady who tried to get us to buy as many products as possible! And this was after a stop where we were ushered into a rug shop under the premise of being shown an ‘amazing view’ only to be given the hard sell on Moroccan carpets!!! Total waste of a day - not to mention money.

Also beware of off duty staff offering to guide you in the local area. We fell foul of this when we bumped into one. He insisted on ‘helping’ us (we trusted him because he was from the hotel) but marched us straight to shops run by his mates who conned us into paying way too much. And then he wanted payment for his ‘tour’! Everyone is on the hustle!

Leisure Partner

10/10

Exceptional

09 Aug 2024

Clifton

Great location. Staff are very friendly and accommodating. Great restaurant choices. The only gripe I have is the pool is very small.

Leisure Family

8/10

Excellent

29 Jul 2024

Kulvinder

Trip started off with poor service, with multiple requests ignored for towels and drinks etc. After making a complaint and contemplating switching hotels we were partially refunded for the stay and promised an improvement. From this point the service was excellent. Tariq made sure we were looked after and always had a table set for us at the rooftop bar in the evenings. The bar staff were great in both the rooftop and ground floor bar and very friendly. Overall, after a bumpy start we were happy with stay.

Leisure Friends

10/10

Exceptional

04 Jul 2024

Nia

Amazing staff and property! Everyone is so nice. Oumaima at the pool terrace and all other employees were so attentive and helpful. 5 stars!

Leisure Partner

8/10

Excellent

28 Jun 2024

Angela

A Lovely 6day break at Nobu Marrakesh, weather was stunning and hotel location and staff were great very accommodating. An almost perfect stay.

Leisure Friends

10/10

Exceptional

13 Jun 2024

Taleen

If you’re staying Marrakech…

Nobu Hotel staff was exceptional. Every single staff member wanted to make sure that you were taken care of. Every touch point from check in to making reservations, needing laundry service to getting us a cab, was thoughtful. The rooms were clean and the restaurants were excellent. I highly recommend staying here.

Partner

10/10

Exceptional

12 Jun 2024

Marcela

Nice place

Leisure Partner

10/10

Exceptional

11 Jun 2024

Reem

everything was amazing

Leisure Family

10/10

Exceptional

09 Jun 2024

Elias

Vibrant stay in a vibrant city

Wonderfully located modern hotel with a vibrant and young feel. The style is true to Nobu while respectful of Moroccan heritage and architecture. The rooms are very spacious, modern and bright. This is a departure from local somber regal rooms of this type of luxury hotels in the area. It was a very welcome change. The rooftop garden is very pleasant providing shade, constant mist, nice views and good food with better drinks. One surprise, which we quickly got over, was the size of the “pool” which isn’t really a pool but a circle shaped bond between two seating areas. It does the job to get you wet and cool on hot days but it’s not a pool by any stretch. As we weren’t there for swimming, this wasn’t much of a concern.
Service was excellent. The location is really perfect for a vibrant exciting stay at Marrakech. The weekend can get pretty loud on Friday Saturday nights.

Partner

10/10

Exceptional

27 May 2024

Nada

Great location, food, roof top bar and pool.

Leisure Partner

8/10

Excellent

27 Apr 2024

Simon

Great rate for a big room for one week, unbeatable value. Nobu restaurant, great vibe and food, although international wines v over priced.
Staff all very friendly, Redoune and his concierge team including Jamal, and Rashid always available to help. Hicham on front desk similarly enthusiastic. The rooftop pool and restaurant had a great vibe at night time and guests given priority seating. Breakfast offered a good selection and quality, the team super friendly.
Areas for improvement
1. The DJ music by the poolside on rooftop was so loud from 2pm onwards you couldn’t read a book or listen to anything on your AirPods. Feedback to management saw no lasting improvement.
2. Every day in the bathroom a used robe or soap used once was changed, a totally unnecessary waste.
3. Team - whilst very enthusiastic, the rooftop team need hospitality training to build competence.
4. No parasols by poolside meant my girlfriend and I couldn’t sit together, which alongside the decided level took the edge off that part of the experience.
So much about this place is great, however some small tweaks could render massive improvement.

Leisure Partner

10/10

Exceptional

13 Apr 2024

rachael

The Nobu Hotel Marrakech was nothing short of exceptional. When I stepped into the stunning lobby, I was in awe of the property's beautiful design. They offer many amenities, but the real highlight of the Nobu experience is the rooftop bar. This oasis overlooking the city is simply breathtaking. The bartender, Adem, was a true professional and made my visit to the rooftop a good experience. Sana, the hostess, was a good sport in helping me capture some highlights.
The level of service throughout the hotel was also impressive.

Leisure Self

10/10

Exceptional

21 Mar 2024

Jamie

Beautiful hotel and such amazing service from the staff! One of the nicest places I have stayed in. I would return here in a heartbeat

Leisure Family

10/10

Exceptional

11 Mar 2024

Hatidzhe

Great hotel and staff. Highly recommended for couples without children as the terrace pool and bar is super chilled and has Ibiza vibes.

Leisure Partner

10/10

Exceptional

09 Mar 2024

Sylvia

This was my first experience staying at a Nobu Hotel and when I say no leave was left unturned! This was the best hotel experience ever. From the beginning of my stay until the last day, the customer service was top there. I have no complaints. They made me and my guest feel like queens! The breakfast that comes with the stay was the best breakfast I've experienced at a hotel stay. The staff at the hotel were wonderful. They were so accommodating and attentive to all of our needs. This was truly the best birthday thanks to my stay at Nobu Marrakech!

Leisure Friends

10/10

Exceptional

08 Feb 2024

Karthik Prasad

The whole experience was wonderful.
Staff were very friendly and catered to our needs.
Would highly recommend this hotel.

Leisure Partner

10/10

Exceptional

28 Dec 2023

Maria

Super

Fantastic place even though it was very tempting to go with the more Moroccan- style stays but it was worth it . Fantastic place

Partner

10/10

Exceptional

04 Dec 2023

Shantavia

The staff at property was very nice. They called the room and checked on us everyday making sure we had everything we needed and even delivered treats. The concierge assisted us with taxi services to explore the city and booked our reservations and excursions.

Leisure Friends

10/10

Exceptional

25 Nov 2023

Elena

The hotel is perfectly located for the tourists attraction. It also has two other luxury hotels next door, for a different dining experience. The amenities are very nice, the staff is helpful. A big thank you to Rabya, at the reception, so understanding, patient and extremely helpful!

Leisure Family

10/10

Exceptional

21 Aug 2023

ayse

Staff are wonderful. Everything was amazing, thank you.

Leisure Self

10/10

Exceptional

07 Aug 2023

Emma

Fantastic hotel

Amazing hotel, staff were lovely, Nobu restaurant tasting menu and waiter was accepting, rooftop was perfect chill for during the day and party at night. Definitely recommend staying a weekend at the hotel.
Although there is no need or want to leave this amazing hotel, the old square is just a short walk to see the stalls and snake charmers and fruit stands and the YSL museum and the new Marrakesh is a nice walk in the opposite direction.

Friends_and_family Family

6/10

Pleasant

01 May 2023

Lauren

The rooftop pool/bar and lobby is stunning. The staff seem to be under a lot of pressure as they were always rushing around and the service was slow. I celebrated my 30th birthday at the hotel and my partner tried to arrange a cake to be given to me at midnight which they agreed to, but instead at 1am one of the waiters came back to us with one candle, no cake/dessert… just a candle? I asked for late checkout several times and weeks in advance before our stay as our flight was at 21:05 but they said they couldn’t provide this although from checking the website, we were able to book a room so there was availability. I just don’t think there was a 5* feel to the hotel, and I booked this hotel to wake up there on my birthday as I love Nobu London so much and was hoping I would feel the same but unfortunately the service didn’t live up to the expectations. I would say it’s somewhere worth visiting for a day trip at the pool, but not staying until the service is improved.

Leisure Partner