Es Saadi Marrakech Resort

Es Saadi Marrakech Resort - Palace

Morocco , Marrakech
Marrakech, Rue Ibrahim El Mazini - Hivernage
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100 reviews shown

10/10

Exceptional

10 Jun 2025

Matthew

Inside Staff were exceptional, pool staff were hit or miss, the pool Bar staff were not very friendly.

I would definitely stay here again. Room was fantastic.

Leisure

2/10

Poor

10 May 2025

Lee

Substandard hotel

This was not a Palace and should not be classed as a 5 star hotel. Poor sound proofing. Staff lack of understanding international English language. The front desk staff are probably the worst I have ever encountered in my holiday experiences.
Very expensive for very poor service. Best advice I can give AVOID!

Partner

8/10

Excellent

21 Apr 2025

Andrew

It’s ok, a little bit tired and some features are damaged.
Needs some investment, but it is fine.

10/10

Exceptional

01 Apr 2025

Vincenzo

Magnificent, vast property with astonishingly beautiful gardens. Excellent service at all levels, including helpful concierge. Tasteful Moroccan style decor in large suites with all usua five-star comforts. Terrific buffet breakfast.

Leisure Partner

6/10

Pleasant

10 Mar 2025

Ryme

Everytime I stay there I have to ask for the same things multiple times. They have big down internal com issue.
Never received amenities even when I asked for them 3 days
I asked for coffee capsule 3 times and when I called to follow up the IRD agent was so rude
Ask for late check out as I returned from the casino at 6 am but yet they woke me up at 12:30 because they didn’t get my request while the agent before promised to put the note in

Leisure Partner

10/10

Exceptional

01 Feb 2025

Hilary

Fantastic 5* Stay

We’ve had the most wonderful short break at Es Saadi Palace, wishing we could stay for longer. Every part has been 5*: breakfast has every hot & cold option possible; delightful rooms & we appreciated an upgrade to a stunning suite with multiple indoor / outdoor places to relax. Though end January, great weather allowed relaxing in the sun by outdoor heated pool during the day & evenings using hotel’s spa, both welcome antidotes to the bustle of the souks which are a leisurely 25min stroll away.
But what makes a Hotel is the staff, at
Es Saadi Palace they are the friendliest and most helpful we could’ve wished for, every request, in every part of the hotel, was met with a warm & positive response.
No hesitation in giving 5* review with a hope to return.

Partner

10/10

Exceptional

03 Jan 2025

Alissa

Beautiful property with stunning gardens. The staff was exceptionally kind and welcoming. Highly recommend!!

Leisure Friends

10/10

Exceptional

02 Jan 2025

luisa

The people and service was excellent. I really enjoyed my stay

Leisure Partner

10/10

Exceptional

29 Nov 2024

Myriem

I always stay at this hotel, and once again, it exceeded expectations! This time, we stayed at the Kasr, a private duplex with a terrace upstairs and a garden with direct access to the pool. It was incredibly spacious and comfortable—truly felt like home.

We had two Kasrs with connecting rooms, which made it perfect for our group. The staff were exceptional, from the front desk to the pool team, housekeeping, and in-room dining—every interaction was warm and professional.

The pools are massive and absolutely stunning, offering plenty of space to relax and enjoy. I can’t recommend this hotel enough—it’s a true gem, and I’ll definitely be back ♥️

Leisure Friends

6/10

Pleasant

24 Oct 2024

Ryme

1-Very noisy
We could hear our neighbor talking all night
2-A salad and a fish took 1h20 min to arrive from room service
3- asked for matches to be delivered to the room but it never came
4- all bellmen staff were 5 stars and super friendly
5- TSA lady for breakfast was also 5 stars, we told her we had to wait the night before for food she made sure our breakfast was delivered super fast and personally came to apologize

Leisure Family

10/10

Exceptional

14 Oct 2024

Clifton

Good location, nice and clean

Leisure Partner

8/10

Excellent

06 Oct 2024

Boglarka

Bad service

Beautiful resort however they need to improve their service. Constantly had to go looking for someone to help and serve us at the breakfast place and at the pool. To charge this amount service should be impeccable.

Partner

10/10

Exceptional

02 Apr 2024

Verified traveler

an amazing experience and service so kind that I thought it was not possible. try to speak a few greeting words in arabic or French

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Chris

Perfect

Excellent cottage suite close to pool

Friends_and_family Family

10/10

Exceptional

01 Nov 2023

Mubarak

Interesting place with very friendly staff. The location is perfect with everything is within walkable distance

10/10

Exceptional

22 Oct 2023

Jacques

Am sizing stay

Nothing to say everything was top

Partner

10/10

Exceptional

04 Aug 2023

Shermaine

Fantastic and fabulous

This is the best hotel in Marrakech! Everything from the start to finish was perfect. All the staff were great and attentive. The hotel itself is fabulous and very clean! I didn’t want to leave, it was just magical and in the perfect location.
Thank you for making my hoilday perfect, we will definitely be back xx

Partner

10/10

Exceptional

05 Apr 2023

FIONA

Our first time at Es Saadi Marrakech & would definitely recommend - room was amazing, spacious with lovely balcony. Setting with all the trees & gardens was beautiful & felt like an escape from the hustle & bustle outside - all the food we had was top notch & service impeccable 10 out of 10

Leisure Partner

10/10

Exceptional

25 Feb 2023

Tullio

I find this historical, unique all suites hotel with a mature park like garden a museum class art collection by far the most interesting five star hotel in Marrakesh. Service, kitchen, matches the quality of architecture.
Tullio

Business_and_leisure Self

10/10

Exceptional

27 Nov 2022

Tamara

Enjoyed my staying there. Just overpriced meals

Leisure Family

10/10

Exceptional

26 Aug 2022

Ahmed

very traditional moroccan architecture and decor

Leisure Family

10/10

Exceptional

07 Aug 2022

DAVID

amazing stay pool huge.
bar in the pool.
casino
everything thing were perfect.
staff cleaning.

Friends_and_family Family

10/10

Exceptional

25 Jul 2022

DAVID

excellent

it was very good hotel cleaned and staff were very nice.
breakfast very good.
air-condition was not strong.
hotel is beautiful.
casino good.
every thing were good

Partner

10/10

Exceptional

12 Jun 2022

Guy

Merveilleux hôtel

Fantastic stay, merveilleux séjour
Superbe accueil et Plus…

Partner

10/10

Exceptional

03 May 2022

Pietro

Great hotel

Fantastic stay, highly recommended

Partner

8/10

Excellent

21 Apr 2022

Verified traveler

Calm place and convenient

A little tired in the rooms

Leisure Family

10/10

Exceptional

14 Mar 2022

Mohamad

Excellent!

It was sweet and pleasant. The only thing i would like to see changed is the over soft mattress.

Partner

10/10

Exceptional

09 Apr 2021

Verified traveler

Absolutely best service to offer! From doorman to hotel checkin to our concierge, everyone took care of us and went out of their way to get things done for us! Hotel was great had a very good time and will definitely come back again thank you!

Leisure Partner

10/10

Exceptional

12 Mar 2020

Janna

Staff were so helpful and friendly all the time. They went out of their way to make things easy for us

Leisure Friends

10/10

Exceptional

29 Feb 2020

Verified traveler

Our suite in the palace was spacious, clean and beautiful. All of the staff were wonderful. Only good comments. A perfect stay.

Leisure Partner

8/10

Excellent

29 Feb 2020

Verified traveler

The gardens were excellent, rooms had good views, breakfast was bit limited, birds flying around in the breakfast area, too often munching on the cereals , not sure if this complies with health and safety, but this is Marrakech where people live to con others.

Leisure Partner

10/10

Exceptional

25 Feb 2020

Lawrence

Best hotel I’ve stayed EVER

Amazing hotel, amazing room and amazing staff

Business

10/10

Exceptional

14 Feb 2020

Expedia

Fabulous hotel

Beautiful hotel. Great service and staff.

Partner

10/10

Exceptional

01 Nov 2019

Verified traveler

Excellent room with wonderful staff who were ready to help in any way. The best breakfast buffet I have ever had at a resort. Prime location for seeing sights.

Leisure Family_with_children

10/10

Exceptional

06 Oct 2019

Cicek

Everything was great. Really felt like home. Staff was extremely helpful. Food was amazing.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2019

David

Lovely stay

Our second stay at this hotel. It was even better than the first. Upgraded to a beautiful suite, all the staff were friendly and helpful especially at breakfast and the pool staff.

Partner

8/10

Excellent

16 Jun 2019

Randa M

Lovely Hotel and experience

The Hotel was an excellent choice in Marrakech, we enjoyed our stay, pool was great. Breakfast was excellent.
Rooms are very spacious and confortable.
Few missing items need urgent attention : kettle or coffee maker
Iron and iron board.

Partner

10/10

Exceptional

13 Jun 2019

Derek

Best Hotel Room I've ever stayed in

Fantastic Hotel. Sayed in a suite and have to say it was the best hotel I had ever stayed in (and I travel a lot for business). Highly recommended. Service not quite up to scratch for this sort of establishment though.

8/10

Excellent

13 Jun 2019

Randa M

Good choice in Marrakech

The room and the hotel were very nice. Nice garden view from balcony. Some missing items in the room: coffee maker or kettle, kleenex in the room, iron and iron board were also missing. Otherwise everything else was just fine including the breakfast.

Family

6/10

Pleasant

26 May 2019

Linda

Lovely hotel but plenty of room for improvement

Lovely hotel with relaxing pool area and thermae spa.
Pool snacks expensive but Moroccon buffet reasonable value. No welcome drink on arrival which was very unusual as this was the only place we weren’t offered one in the whole of our holiday. Also one cake in room, delicious but couldn’t understand why they couldn’t have provided one each! Fizzy yoghurts on the breakfast buffet and only place we ended up with upset stomachs!

Service in hotel was the worst we experienced and we stayed in a selection of raids, kasbah, desert camps.

Friends

10/10

Exceptional

24 May 2019

Verified traveler

The Palace is amazing in every respect, service is great and the staff very helpful and friendly.

I would recommend eating out as the quality of the food available at the hotel is not great and certainly not at the prices charged!

Leisure Friends

10/10

Exceptional

19 May 2019

Verified traveler

Gorgeous property and superlative service! The concierge was extremely helpful.

Leisure

10/10

Exceptional

03 Apr 2019

Verified traveler

Beautiful hotel, Excellent service. We will be back!!

Leisure Partner

8/10

Excellent

01 Mar 2019

Verified traveler

Jardín and pool where unique.
The room was a little old fashion for the price. Price for value just OK.

Leisure Family

10/10

Exceptional

16 Feb 2019

Dan

Can’t say enough good things. Staff was friendly and helpful with booking excursions and arranging transportation. Room was perfect. I had breakfast each day and ate at 3 of the resort restaurants. All my meals were good. Resort was an easy walk to the medina as well as Ménara Mall. Be sure to book the quad bike excursion to the lake...Great time!!

Leisure Self

10/10

Exceptional

26 Jan 2019

Olivia

Lovely stay!!!

Executive suite was amazing - huge bed, massive bath and balcony overlooking the pool area

Partner

10/10

Exceptional

14 Jan 2019

victoria

spa is good，location is good and the Italy restaurant is good

Leisure Friends

10/10

Exceptional

30 Dec 2018

Verified traveler

We stayed in Ksar 1 Duplex. Season was quiet so not crowded yet staff were a Property feeling but well equipped and not too small. The villa has a butler service which was 100%. ttentive and friendly. Boutique Property feeling but larger enough and well equipped for most people. Restaurants are unique at least each worth one visit. Pools and pool Services very good. Room Service/pool menu is OK. Gym is OK. We did not use the Spa Services.
Everything is massively expensive at this place so it really must provid an excellent experience. It was.

10/10

Exceptional

02 Dec 2018

Larry

A five star hotel with a five star plus treatment.
Staff were courteous, professional, knowledgeable helpful and efficient. The property is safe and secure and a comfortable walking distance from the city centre.
It is also a stone’s throw from the delightful Atlas Mountains with reassuringly pleasant guards. What is not to like?!

10/10

Exceptional

02 Dec 2018

Verified traveler

An oasis

We just loved staying at the es Saadi palace! The service was fabulous, especially in the Moroccan restaurant. Close enough, but far enough removed from the chaos of the medina. We found it to be incredibly relaxing. The front desk staff were a little rude/icy.., aside from those folks, 5 stars all around!

Partner

10/10

Exceptional

27 Nov 2018

Kathryn

Fabulous! Wish I could have stayed longer. You get a lot for your money...beautiful/large room, very attentive service, free breakfast, free private airport transfer in luxury car, free WiFi, free access to indoor pool and steam rooms (gorgeous with no chlorine smell and I normally hate indoor pools).

Partner

10/10

Exceptional

24 Oct 2018

Adam

In a convenient location. All the comforts you can think of. Great pool and spa with an attentive staff. The food was very good for breakfast and snacks. A couple of the restaurants were really outstanding. Great relaxing setting. Choice of where you stay - the Hotel, the Palace, or a Villa - worthwhile splurging. The gardens in the compound are nice to wander about - the big surprise is the art work all over the facility.

10/10

Exceptional

17 Oct 2018

Verified traveler

Amazing property - very clean, staff are extremely attentive and friendly. Service was excellent. They have a nice pool, workout area, restaurants. Breakfast was included and the food was delicious. It is not too far from the main markets (about a 5-10 min taxi ride depending on traffic) and the taxis are not too expensive here.

10/10

Exceptional

22 Sep 2018

Jeanette

Beautiful hotel and excellent staff

After reading negative reviews about staff there we were pleased to find that everyone was courteous and helpful and smiling including the cook who we had a good laugh with one morning held my lids open open so I didn’t burn myself every morning with a smile. The street noise is minimal the birds chirping probably made more noise. The rooms are huge with a large balcony looking onto what could pass for a botanical garden. A massive pool we enjoyed the heated pool. It was so beautiful we spend a whole day of our holiday beside the pool which I have never done before. We stayed at the Palace I don’t think we would have enjoyed the resort as much. We thoroughly enjoyed our twentieth wedding anniversary here. It was perfect and look forward to coming back as soon as we can.

8/10

Excellent

14 Sep 2018

graham

well run...excellent breakfast in the garden

next door to the casino which is perfectly ok as it feels very distant.

10/10

Exceptional

03 Aug 2018

Nac

Great experience, we will be back certainly!
I will suggest a private or separate guest parking at esaadi palace. Specially the week end.

10/10

Exceptional

20 Jun 2018

poornima

Outstanding and absolute must!

Had a fabulous stay at this beautiful place. Loved the spacious read extra extra large rooms with closet and bathroom. The breakfast spread was outstanding and the staff were extremely friendly. The saunas available at the palace for their guests are exceptional.

Family

10/10

Exceptional

03 Jun 2018

Tim

Excellent hotel, very large comfortable rooms. Room cleaned very regularly to a height standard.
All staff very friendly and helpful.
An amazing hotel, I would defiantly stay here again and again.

10/10

Exceptional

26 May 2018

EZQ

Excellent stay

My wife and J stayed at the Palace for 2 nights. The hotel is top tier and has awesome amenities.

The pool area could use some help with the waiters, they do take a long time to attend you. Other than that, if you can afford to pay a little more and stay at the Palace, do it.

10/10

Exceptional

15 Apr 2018

Verified traveler

Very good hotel, facilities were first class.The location was perfect.

10/10

Exceptional

13 Apr 2018

Emma B

Perfect stay

A very special place and will definitely return, warm outside pool and lovely gardens, huge rooms and very friendly staff.

6/10

Pleasant

09 Apr 2018

Verified traveler

My husband and I stayed for 2 weeks with our 3 month old. This resort should be a 4* not 5*.

Pros
- Beautiful room, very spacious. We booked a suite as we were staying for two weeks with a baby and needed the extra space. House keeping were excellent.
- Great pool options incl a heated pool and beds/cabanas for lounging.
- Resort staff esp pool staff were friendly and helpful.

Cons
- Pool food options are limited and rubbish for vegetarians.
- Bedroom towels and pillows are terrible quality for a 5* resort.
- On one occasion a pool staff denied me a third towel because they had a lot of guests they needed to service?! For a 5* resort they should always have unlimited towels!
- Reception staff (two females) very rude. Our AC stopped working for two days and we were informed that the hotel turned it off completely - again it's a 5* resort!
- Concierge; unfriendly and pretty useless.
- The resort does not provide irons or kettles for tea/coffee (strange) in rooms.

In the middle
- Restaurants were good but not excellent.
- Room service food options are limited esp for vegetarians (but we were staying for two weeks so for a week it's unlikely to be an issue)
- I emailed the resort prior to arriving regarding sterilizing baby bottles. I was told they had sterilizing machine. On arrival I was told it was broken and arranging alternative sterilizing was a big struggle. In the end, Farah did arrange for us to use their microwave once a day to do all our baby bottles - thank you!

Family

10/10

Exceptional

20 Mar 2018

Excellent Hotel, Fantasic Swimming Pool and Garden

it was everything we hoped for .
A very relaxing holiday.

10/10

Exceptional

12 Sep 2017

Daniel

In praise of excellence!

Excellence is the word that comes to mind!
And a highly rated word in my standards:charming!
True curtesy with genuine enthusiasm at any time of the day ensuring the customer is comfortable
Amazing architecture, rooms, swimming pool and food!

Partner

10/10

Exceptional

09 Sep 2017

Verified traveler

Pure Luxury

From being picked up from the airport the Es Saadi Palace staff could not do enough for us. It is a very calm peaceful hotel away from the madness of the hub of Marrakesh....only a 10 minute taxi ride £4 although our first night £10 (think we must have been tired!) Food is excellent although a little pricey. Towels changed daily & sometimes twice (a little much) fresh roses in our room.
A beautiful cake & candles were in our room on our birthday total surprise as we had told no one!!
The concierge were so professional and went above and beyond especially Mhiaoui simo
We would not hesitate to stay at Es Saadi again and would totally recommend it.

Partner

10/10

Exceptional

16 Jul 2017

Steen

A stay beyond expectations

We - a family of three persons - stayed at the Es Saadi Palace for one week. All in all it was an exceptional and extraordinary good experience. The facility is of a very high quality, very well maintained and unique in its style and atmosphere. The staff is very professional - starting with a friendly welcome upon arrival. In general, all is to a high standard from the standard of the room - in our case an executive suite, to the garden, pool and spa area, to the breakfast service, etc - it was beyond what we expected. In addition, my wife got ill during the stay - and the hotel quickly arranged for medical support, including fetching medicine etc to make it convenient to us. The palace is in walking distance from all major places in Marrakech. We will definitely return.

Family

8/10

Excellent

12 May 2017

Sean

Pigons ...the pooped all over balcony and one started his own nest. If you hd food by the pool the birds will annoy you and eat your food should you not cover it

Partner

8/10

Excellent

29 Apr 2017

Laurence

Relaxing oasis in busy holiday resort.

Spacious and opulent.
Large bedrooms and bathrooms.
Relaxing gardens and very large swimming pool. Beds could be more comfy. Lots of staff not a lot of clients when I visited. Expensive food snacks and drinks.

10/10

Exceptional

24 Feb 2017

Salvador

My second home

Location was a plus. The spa was amazing. Food was delicious, with lots of variation.You could walk to the main square (20 minute) or to the shopping district. My compliments to all the staff (doorman, guest service agent, concierge, restaurant staff...)- they were all courteous, helpful, and always smiling. Will definitely be back to Es Saadi.

Family

10/10

Exceptional

18 Sep 2016

Gaby

Happy stay.

Very nice. Relaxing. Friendly stuff,great service.
Close to Medina,aeroport,mall..
Amazing.

Partner

6/10

Pleasant

12 Sep 2016

Verified traveler

Something of the past..

We were looking forward to staying at this hotel, after reading the latest reviews. However after arriving at the property I was rather disappointed. Firstly for a 5 star hotel/Palace I thought the place looked unkept. The service was not 5 star. We were not received in a welcoming manner. No refreshments offered on arrival, considering the heat of the day was around 35C.
The room was a good size, but furnishings in need a of a desperate update. Bathroom was great.
I had to call for turndown service!!!! However when they arrived they met all requirements. Thank you for that.
The grounds were not kept well. We looked at the oriental spa, nothing special. The outdoor toilets there were truly appalling.
Pool boys were not welcoming and the pool closes at 7:00pm. The gym also shuts too early at 9 pm. The Teatro club is extremely dated: did not understand why people went there??? The casino was something you might find in Great Yarmouth. Definitely not Casino Royale.
All in all, this looks that it was a great place 10 years ago but now in desperate need of upgrade.

10/10

Exceptional

08 May 2016

Shane

Beautiful Palace

I stayed at the Palace with my family for a few days and couldn't be happier. From the staff to the facilities everything was pretty amazing. The pools were clean and well maintained. The rooms gorgeous and well appointed. We found food at the restaurants very good with a decent selection. The room service menu leaves a little to be desired but if your not feeling up to venturing out to take in the local cuisine it'll suffice. Over all a very lovely hotel and we will love to stay there again. I highly recommend this hotel.

10/10

Exceptional

06 Apr 2016

Verified traveler

very relaxing

very relaxing, great time - suite was very comfortable

8/10

Excellent

07 Mar 2016

Verified traveler

Well situated away minutes away from all major att

Great experience. Only negative is the poor quality of the Internet connection. The breakfast was plentiful and had all the selection one could want. Pool area was tranquil and beautiful.

10/10

Exceptional

24 Dec 2015

Mehdi

Luxury hotel

Great hotel , if you look for luxury hotel in Marrakech , book this hotel , my wife went to the spa , and she really enjoyed it . The food in the morrocan restaurant was delicious and perfect , like in a 3 stars restaurants . All night life of Marrakech and touristic places are close to the hotel by walk .

Partner

10/10

Exceptional

28 Oct 2015

Aaron

10/10

this totally passed my expectations, im so critical of things usually. it was so good didn't open one door while I was here except for my room. best customer service I have ever had

Partner

10/10

Exceptional

20 Sep 2015

Sal

Beautiful..described it is a palace!

Go for the deluxe room if you stay as well worth it and very private. Room 2312 is where we stayed and really loved it. Very comfortable, clean and nicely decorated.

10/10

Exceptional

03 Sep 2015

Verified traveler

Very nice stay. They were repairing the pool, and the water stopped for a bit. Otherwise, it returned just in time. Lovely room/suite. Always cleaned and tidied up and always provided cookies! Everyone was nice and responsive. Lovely hotel grounds that were immaculate. The art gallery wasnt too shabby either. Would stay again. Just hope to see more guests next time!

Family

10/10

Exceptional

16 Jun 2015

Judith

Greeted by Rose Petals

Upon entering the El Saadi Gardens and Resort, you feel special. The lobby is huge, gleaming white and beautifully appointed. The staff is very nice and accommodating. Even the door to our room was decorative. Rose petals were strewn all over our room, on the bed, in the sinks, in the tub and in the shower. Our room overlooked the pool area but, it was never noisy despite a lot of people. Buffet breakfast was very nice and was included with the room. My sister and I would definitely return.

Family

10/10

Exceptional

03 Jun 2015

souhil

Wow hotel

Spent fabulous 5 days in this hotel you will be treated like king and queen

8/10

Excellent

26 May 2015

Fred

Good hotel

Best location ever. Staff can be rude to your guests specially if they are locals.

10/10

Exceptional

18 May 2015

Nicola

Es Saadi Palace

Lovely hotel - staff very friendly, and extra amenities as you would expect at 5* - for example scrub and mitt in bathroom nice touch.
It was difficult to leave the hotel to explore as it was so nice.
would love to go back to try out one of the villa's.

10/10

Exceptional

08 May 2015

Arif

Wonderful stay

I stayed with my wife in the resort for 6 nights and we have had a great stay at Es Saddi Resort , quite, romantic , good staff and they showed us the real Moroccan Arab hospitality. What also made our stay a great memorable event is the management and I'd like to appreciate the special treatment and facilitation we got from Ms. Karma (super lady) who support us in all aspect and exceeded our expectation and satisfaction, also , Ms. Fatema El Zahra at front desk who resolved some issue during my first night and I really praise her professional positive interface that other front desk failed to accommodate but she is very well trained to deal with hotel guest .

Family

8/10

Excellent

22 Apr 2015

shah

luxury stay but no tea or coffee facilities

We stayed in two junior suites which were lovely clean and well presented.
The hotel was confusing to get around via the different lifts in the hotel.
The disappointments was there were no nibbles or tea coffee facilities in the room. Overall would stay again if the cost was lower.

Family

10/10

Exceptional

19 Apr 2015

Jimmy

From good to excellent

After an impressive check in and wonderful reception whene arrived at the hotel we were disappointed with a couple of things in the room, firstly the toilet flush in the bathroom did not work properly and the TV reception for all channels was poor. We asked reception twice within one hour to send somebody up to fix the issues. We appreciated the fact that this was a busy time during the check in time. Not only did they fix the problems but the staff were extremely appologetic and offered us a free room upgrade. Since that point the service and overall experience could not have been any better. A truly first class service. Very happy with the stay!

10/10

Exceptional

12 Apr 2015

Pavlo

Very nicely done hotel close to Medina

Stayed with a couple of friends for a week, very good and quality hotel walking distance to Medina. Definitely recommend!

8/10

Excellent

09 Apr 2015

Verified traveler

Only stayed one night before returning to the UK, but the hotel was clean, convenient and the staff very helpful and polite.

10/10

Exceptional

30 Mar 2015

Verified traveler

Smart hotel close to Medina

Excellent pool and Spa facilities. Friendly staff and large rooms.

10/10

Exceptional

02 Mar 2015

Martin

Awesome 5 star hotel

I stayed at the Palace at the end of February and was impressed by this hotel: everything - from the interior to the fact that there is an art gallery floor was great. The staff were very professional, polite and always helpful. Rose petals in the bathroom as well as candles everywhere around the corridors in the night were something that provided that special touch. The hotel has a huge lagoon swimming pool (not heated) and a heated smaller (round) swimming pool. The gardens are lovely and a pleasure to walk around.Overall I went away with an excellent impression of this hotel!

10/10

Exceptional

01 Mar 2015

Claire

5 star

Great price, great suite, great staff and great facilities

Partner

10/10

Exceptional

27 Feb 2015

Liz

Fabulous family-run hotel

This hotel is superb in every respect. We were due to stay in an executive suite in the Palace and were upgraded to one of the Ksar villas in the hotel grounds. Everything about the villa was luxurious and the hotel grounds are amazing. The pool is spectacular and includes a part that is heated in the winter season. Breakfast offered huge choice of excellent quality food and the on site spa was also exceptional. Every single member of staff - and there seem to be plenty of them - could not be faulted. Without exception they were welcoming, friendly and helpful and added to the enjoyment of our stay.

10/10

Exceptional

15 Jan 2015

Verified traveler

Magical experience

My stay was excellent in every respect and truly made my visit pleasurable. The facilities are amazing and the service superb. I will definitely return!

8/10

Excellent

03 Dec 2014

Verified traveler

Great choice in Marrakech

Great hotel, great location

Family

10/10

Exceptional

05 Nov 2014

Julie

Amazing hotel in lovely position.

We booked the Palace Es Saadi not knowing what to expect as we had never been to Marrakech before. It was truly beautiful. The hotel was amazing! We booked a superior suite on the ground floor which was on 2 levels which was great as we had our 10 year old son with us. It was SO spacious and lovely. Everything worked well and was cleaned everyday really well and also a quick tidy up was carried out in the evening. Lovely smelling products in the shower to use too! The swimming pool area was very large so we always had lovely comfy sun loungers and the guys at the pool bar are hard working lovely guys. The breakfast on the terrace was close to our suite and was so lovely to start the day sitting outside with a lovely breakfast and a choice of teas. It was never crowded or manic - just so lovely and peaceful. We had dinner at the restaurant on the first night which was delicious but we ate out the rest of the time to try out other places. Will definitely be going back and hopefully soon!

10/10

Exceptional

08 Jun 2014

mohammed

Amazing hotel

Es Saadi palace was located in a perfect location. Approx 15mins walk from the main square or a 5mins taxi journey. The hotel complex is very peaceful and quiet hosting beautiful and clean spa facilities. Staff very friendly and attentive. I stated at the junior suite which was splendid and overlooked the gardens below.

8/10

Excellent

27 May 2014

Verified traveler

Very nice hotel! Excellent location. I was at the Palace and rooms are very nice. Staff very friendly!!!!

10/10

Exceptional

17 Apr 2014

Verified traveler

Very nice family hotel

We have enjoyed our stay at the hotel. Staff were very friendly. Service was prompt and 5*.

10/10

Exceptional

13 Nov 2013

excellent hotel, excellent staff, amazing!

brilliant staff so good, food is great everyone is very helpful

8/10

Excellent

25 Jul 2013

Kip

Lovely pool area and rooms.....

We booked this hotel for 3 nights in mid-July......we were checked in very smoothly (after a delayed and stressful plane ride) and we were only Interested in a meal, drink and sleep. The pool bar was the nearest and we ordered 2 club sandwiches which were HUGE but tasty. The hotel in general was very quiet - just a handful of guests. Most of the beautiful pool are had been sectioned off for maintenance which was a shame as it would have been lovely to experience it all. Our room (Junior Suite) was lovely and very clean.
Breakfast was gorgeous....yummy Morrocan pancakes, mint tea, fresh fruit, anything you wanted to be cooked to order....
We struggled to find places to eat apart from Le Comptoir and Cafe Extrablatt just outside the hotel......a few drinks in the hotel bar would have been nice too but there was no other guests in there.
We enjoyed our stay overall but I was upset on check out when the hotel staff tried to charge us again for our per-paid package! After a long negotiation...they seemed to accept it. Even though they had a print out of our booking which quoted \"Expedia collect payment\"!! It seemed to be a language barrier issue.
We also had a complimentary car to the airport which was a relief after the 'taxi' ride to the hotel!

10/10

Exceptional

06 Jun 2013

Verified traveler

Beautiful hotel.

Beautiful hotel, great staff, amazing pool area and gardens. The rooms are not as quiet as one would have hoped, they don't seem to be sound proofed but this did not ruin a wonderful stay. Being able to use the spa facilities was a real perk, especially as we seemed to be the only people to know about this!
We will be retuning.