Mogador Menzah (apparthotel)

Morocco , Marrakech
MARRAKECH, Avenue Mohammed Vi
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100 reviews shown

2/10

Poor

15 Apr 2026

Prachi

I would not recommend it!!

Friends

10/10

Exceptional

06 Apr 2026

Yacine

good hotel

6/10

Pleasant

06 Apr 2026

Unati

The apartments are located in a good area, within walking distance of a mall with plenty of restaurants, which was very convenient. The air conditioning worked well, which was a plus.

However, the overall experience was disappointing. The room was very dusty, and the curtains didn’t properly cover the windows, so we were woken up early by sunlight. Since it’s advertised as an apartment, I expected basic essentials, but these were lacking. The unit only had a one-burner stove that took a long time to heat even a kettle. There were no cups provided, and we had to buy our own cleaning cloths and washing-up liquid.

The bathroom was also an issue—it had an unpleasant smell as soon as you opened the door, possibly due to poor ventilation, and the shower door was broken.

Overall, while the location and air conditioning were good, the lack of cleanliness, maintenance, and basic amenities made the stay less comfortable than expected.

Friends

4/10

Poor

02 Apr 2026

Jubed

I am extremely disappointed and concerned by my stay at this property. The photos on the website are a false interpretation of the actual room, which was filthy upon arrival with visible dust and grime.
More importantly, this hotel is a serious safety hazard. The kitchen had a non-functional stove with live, exposed wires, posing a severe risk to guests and children. The room was not as described, and the lack of basic maintenance is unacceptable.
I strongly advise travelers—especially families—to avoid this property until these life-threatening issues are addressed. I have reported this to Hotels.com

If you want cheap hotels, your better of staying in a hostel which offer safe andbclean environment

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Monali

Clean room

Partner

4/10

Poor

17 Jan 2026

Sahil

It was a decent hotel, according to the price.

Leisure Friends

6/10

Pleasant

05 Jan 2026

Bouslham

Staff ok

6/10

Pleasant

03 Jan 2026

Liviu

It wasn't anywere near 4 start, like they pretend to be

Leisure Family

2/10

Poor

02 Jan 2026

Youness

Reception staff was really bad the first day I checked in staff unprofessional he told me he will send a baby court but they never gave it after 3 days we had to share a bed 3 people I told them many times at leave give us a room with 2 beds plus we had to change the room 3 times heater not working and bad smells will never go back to that garbage hotel again .

Friends_and_family Family

2/10

Poor

28 Dec 2025

Fizah

Disgusting room. Hotel needs a full refurbishment. Room was so dirty!!

8/10

Excellent

25 Dec 2025

Mir Mubashir Ali

Breakfast very expensive. When you're living in morroco charge people according to dhiram not euro and 70 MD is very expensive for 1 person

Leisure Family

2/10

Poor

23 Dec 2025

Emaan

Not happy
With the service the clean and the hotel reception were rude and no one understood English

2/10

Poor

18 Nov 2025

Yan

Terrible hotel, this is the only hotel ever I didn’t even stay. Waste my money I left right away. Room likes a prison. Dark, small, looks dirty. The manager not even try to understand why I’m leaving. She was rude. If I can, I give 0 points over 10.

6/10

Pleasant

22 Oct 2025

Rosslyn

Dated property with very low lighting. Everything in the room was aged and down to the very basics. We didn't get enough towels for our family of 5 and our telephone wasn't working. I had to go all the way downstairs and request more towels and it took time for them to bring them to us.

Friends_and_family Family

2/10

Poor

21 Oct 2025

MAFIJUL

Really disappointed with the condition of the hotel as many of the amenities the room supposed to have was not there. The AC was not working none of the rfamily oom and there was not running water facilities most of the nights-only hot water was available and obviously it was too hot.We were travelling with small children and had early morning excursions trips booked Showerhead was broken along with the holder. Had a terrible time overall. Had to pay a very high price due short period booking but it's not a value for money. Need big time upgrades.

Leisure Family_with_children

6/10

Pleasant

28 Aug 2025

Khalid

Great location but needs total renovation.

We booked a room for 4 persons, two adults and a three years old and a 8 months baby. The first room they gave hade one bedroom with two separate beds. Had to tell them to correct it, they fixed however quickly. The second room had no towels. 30 minutes we had to wait to get towels.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Asma

MR RASHID IN the swimming pool he was doing great job his polite man, thank you 😊 to be honest all the staff were good aswell Happy to help thanks again everyone.

Friends_and_family Family

2/10

Poor

30 Jul 2025

Sabeela

Would not recommend this hotel, very old and outdated place

Leisure Family

10/10

Exceptional

27 Jun 2025

Mohammed

Good service and convenient location

4/10

Poor

22 Jun 2025

El mostafa

We were not able to have towels only at 5pm even we arrived at 1 pm and it was hot weather and we want to take shower, and when we receive the towels we were given only one by personne. No shampoo and no shower gel were given

Friends_and_family Family

2/10

Poor

25 May 2025

sukhpreet kaur

The air conditioning barely worked, making the stay uncomfortable. The washroom was in poor condition—unclean and poorly maintained. I’ve never stayed somewhere this bad. Definitely would not recommend.

Leisure Partner

8/10

Excellent

22 May 2025

David

Nice layout and friendly staff.

Leisure Family

2/10

Poor

17 May 2025

Abdelaziz

The stuff is nice beside that nothing was a good, everything in the hotel are old and Brooke down , furniture in the room too old never be updated, kitchen too old , living room too old , the tables are broke down, the sliding door not working, the curtains are dirty and old...

Leisure Family

6/10

Pleasant

06 May 2025

Abdelhakim

Good place to spend good time

6/10

Pleasant

20 Jan 2025

Tianna

The front desk staff was kind and supportive but the cleaning staff was inconsistent. The amenities were subpar (no microwave, just a hot plate, and no oven). But, the hotel itself had a calm atmosphere and a great location. Overall I would rate it a 3/5.

Business_and_leisure Self

10/10

Exceptional

11 Jan 2025

Basheer

Best place to stay with family

Accomodation was far better than i expected. Its a new property. Staff were friendly. If i remember his name was Yaseed. He took care of our requests. The other guy came to me to show me shop nearby. Flat had a fridge, over, kitchen utensils, washing machine... Huge space for a family. I am really impressed with my stay. The flat was at Palmier near to a pizza shop called Cucina Napoli. And also walkable distance from Palmier clinique(if someone wants to get taxi from Railway station). Thank you Palmier residence for your hospitality.

Friends_and_family Family

2/10

Poor

03 Jan 2025

hamdan

Very dirty, bedroom windows done close, no heated pool, came after 3days to clean up room even after requested too, bed sheets awfull with stains,no facilities at all 0 rating no any star 0 star

Leisure Family_with_children

2/10

Poor

30 Dec 2024

Aaliya

DO NOT! The apartment was terrible. We paid for 6pax but got a 4pax. I’m pretty sure they overcharged us on the local taxes too.
The property was seriously run down.
Rooms - very dark and dingy, they do not look like the photos. Could hear everything.
Kitchen - the electric sockets and wires all fall off when you unplug. Fridge wasn’t working properly. The utensils not clean. The cabinet doors hanging on single hinges.
Bathroom - toilet would constantly get blocked even with the toilet paper they provided. No hand towels, no floor mat, the shower leaked out. Hot water and the shower power was the only thing going for this accommodation.
Cleanliness - they wouldn’t clean anything just made the beds. We had to ask them to take out the rubbish (from takeaway we ordered). Strangely they’d detach the shower head and leave it like that. Only provided with 3 towels for 5 people, took ages to bring up any towels.
Not stayed in anything as terrible as this. Don’t be deceived by the photos and even the reception area, the rooms and service is terrible!

Family

2/10

Poor

29 Dec 2024

Verified traveler

Room safety and service

Service was bad, the electricity plugs were not safe it was coming out of wall, no kettle for 6 people they gave z4 towels. Room cleaning daily was really bad

Friends_and_family Family

2/10

Poor

21 Dec 2024

Mouhamadou

Very Bad Hotel

Very bad dirty hotel, unsafe, electric exposed, very old hotel, lack of maintenance. Do not book this hotel

Friends_and_family Family

2/10

Poor

16 Dec 2024

Muhammad Hamza

Charged extra taxes. No heating at all. Not worth for money.

Leisure Family

2/10

Poor

03 Dec 2024

Kent

Terrible! Go Elsewhere.

There isn’t much good. The property looks nice outside, but the inside is not kept up. My reservation for a one-bedroom apartment was not honored because “we are sold out”, even though they were still selling that option when I got to my room and googled it. The “kithchenette” had one uncorking hot plate, no dishes, glasses, utensils, and one small pot. No microwave.

Don’t stay here. I never would again.

Self

10/10

Exceptional

10 Nov 2024

Marco Alexander

Love the stay, good service, Nice hotel, clean was great…

Leisure Partner

10/10

Exceptional

13 Oct 2024

Zakaria

Liked the area. The building needs some maintenance especially the bathroom and kitchen. Overall the stay was good

2/10

Poor

06 Oct 2024

Khalida

The hotel is extremely outdated, with all the furniture and amenities showing their age. There was no bottled water provided, and the room’s lighting was inadequate. The bedsheets were dirty, and the staff were unhelpful. The toilet flush button was broken, and the shower curtain was old and discolored. While the location is convenient, the overall experience inside the hotel was disappointing. I would not recommend staying here.

Leisure Family

2/10

Poor

08 Aug 2024

El Arbi

The worst place I’ve ever been

2/10

Poor

03 Aug 2024

Shah

Avoid this hotel. The AC does not work - blows out warm air - cracked tiles and broken furniture's. Some door handles are half missing. Only people we saw there are locals - they are used to the heat. When we complained they moved us to different rooms with same result. We complained to expedia for refund so we can book elsewhere - we had to spend one night and it was a nightmare. Drenched in our sweat and awake from mosquitoes buzzing in our ears. Upon leaving the hotel tried to scam us - not refunding our city tax. I had to personally get the calculator out to convince them - twist their arms to refund us. Avoid this hotel if you can.

Leisure Family

2/10

Poor

24 Jul 2024

jason

Don't do it

Pool was good room was terrible air conditioning non existent plug sockets hanging out of the wall with cables visible and touchable stayed for 6 nights no bedding provided for the third person after asking twice of separate occasions do not stay

Friends_and_family Family

8/10

Excellent

20 Jul 2024

Mostafa

Good value for money and the staff was excellent

The staff was extremely helpful and very nice, the room was big clean but the fridge need to be deforested because was a lot ice and the water was leaking on the floor, the water thank of the toilet needs to be fixed.

Friends_and_family Family

4/10

Poor

04 Jul 2024

Khawla

The hotel used to be very nice but now it is very outdated. They never renovated. No shower curtain, bathroom was dirty, couches had stains , towels were used before us. They have potential if they were to renovate and put money in but sadly this visit wasn’t worth it.

Leisure Family

6/10

Pleasant

28 Jun 2024

Younes

Not worth the price.

Leisure Family

4/10

Poor

22 Jun 2024

Verified traveler

Believe the reviews!

I wish I believed them, as sometimes you think, it can’t possibly be THAT BAD. But… IT IS. AND WORSE. The photos you see on the website, must be edited or taken when the hotel first opened. The exterior of the hotel is ‘nice’ compared to what you are met with inside. The hotel staff are lovely, professional and welcoming. That is the ONLY positive I can give you.
I wish i took more photo’s. I would avoid this hotel if you have a family with small children or toddlers. There are genuine open bare wires and sockets just hanging out. The door handle, as we walked into our room, just came off in my hand. With the pin/screw just facing forward staring at you for anybody to get stabbed.
We came with an 11 month old, who is still on formula milk. You are not given a clean kettle, the kettle had bright red and orange rust inside. We went to the convenience store and purchased all the cleaning products to clean everything we use. The kettle was not salvageable, so we put that to one side and had to boil the water, on a saucepan. The saucepan was actually brand new, so we cleaned it and used it. No sponges are provided, no washing up liquid, no kitchen towels, no hand wash. Zero. Zilch. We stayed for 8 days so we had to purchase everything. You are not even given a microwave, and no washing machine. The cups given, were glass water cups. No mugs for tea. They were also rusty and orange at the bottom. I managed to salvage those by scrubbing and disinfecting those as I bought my baby’s

Friends_and_family Family

6/10

Pleasant

21 May 2024

Hamed

Close to downtown marakech

Business_and_leisure Family

2/10

Poor

14 Mar 2024

Rafiah

AVOID THIS PLACE!!!! The most horrible hotel ever didnt sleep the whole night i was there. Toilet seat and flush was broken. Ac didnt work at all put the heating on cold air was coming out was freezing all night. The fridge was making weird noises the hotel room is absolutely disgusting not family friendly at all. I would never go back there im so disgusted. Tried to get a refund back but the hotel wasnt answering calls from expedia team therefore didnt recieve anything. Customer service was bad from both expedia and the hotel. DONT BOOK THIS HOTEL. I hope it closes down very soon as its a very unsafe environment

Leisure Family

10/10

Exceptional

19 Jan 2024

Asim

Great place to stay. Very spacious, an amazing pool and the staff are utterly respectful.

Leisure Friends

10/10

Exceptional

29 Dec 2023

Brahim

Lovely staff

Lovely staff

Friends_and_family Family

6/10

Pleasant

25 Dec 2023

Elind

I know you get what you paid for, but also the conditions were a little bit rough.
Not enough plugs on the property, remote controllers without batteries, but the biggest issue was the cold, if you going there during winter it's gonna sucks, people who works their are courteous and helpfull nothing to say about that.

Leisure Friends

2/10

Poor

26 Nov 2023

Erick

To put it plainly, our stay was far from satisfactory. The cleanliness of our room was subpar, with noticeable issues like doors falling apart and wire exposure in the kitchen. The condition of the boiler was also concerning, as it seemed to be at risk of collapsing. Given these circumstances, we made the difficult decision to check out early and did not stay for the entire duration of our reservation.

I regret to inform you that this experience has left a lasting negative impression on us. As frequent travelers, we value the importance of a comfortable and safe accommodation, which unfortunately was not met during our stay at your hotel.

Leisure Friends

2/10

Poor

26 Nov 2023

James

My wife and I came in late from the airport with a pounding headache but they would not even offer a bottle of water. They suggested we walk a few blocks to a store to buy one. After some pleading they took 20 durams and said they would buy one for us. But they forgot and never came. A few hours later i had to go get the water myself.

Leisure Partner

6/10

Pleasant

24 Nov 2023

Jonas

Okay for the price.

Leisure Self

4/10

Poor

26 Oct 2023

Abdul

We booked Mogador Menzah based on the pictures on the booking site and we had also stayed at Mogador Opera where we had a fantastic time but sadly learnt Opera had closed down. Menzah is in urgent need of refurbishment, when we checked into our room we noted the walls were freshly painted however there were serious safety issues such as 2 wall sockets were broken and were hanging off. Children could have easily touched the live wires, the shower cubicle had broken glass doors and all water would spill into the bathroom when having a shower, the fridge was burnt out on top, the handle to bathroom was broken so you could not open the door from inside. The worst was the room was crawling with ants near the front door and back door to the balcony. The location is not suitable for families with young children. It is 2-3 mins walk from the main road and there are no street lighting and pavement is made of sand/stones so can be dangerous and messy if walking in the rain to the hotel. The spa facilities were closed and only a continental paid breakfast on offer. I do hope the management of the hotel read my review and take urgent action to fix this hotel as Menzah does let the rest of the Mogador chain down. On a positive note we found all of the staff at the Menzah to be very helpful and friendly.

Leisure Family

4/10

Poor

21 Oct 2023

mostafa

The property need some maintenance and tlc

Leisure Family

2/10

Poor

07 Oct 2023

Ali

Very old no Wi-Fi

4/10

Poor

21 Aug 2023

Anas

The property needs an upgrade. fair enough reception was quick to get us in but the room was not up to standards you are looking at 69 Dh for a basic breakfast.

Leisure Family

6/10

Pleasant

19 Aug 2023

SABINA BEGUM

Old and dated electrical sockets loose and dangerous. Elevators got stuck with a man there for 15 min in 40 dig heat then had to be manually opened. There was cleaner's every day which was a plus

4/10

Poor

16 Aug 2023

Liann

Very poor standard and hotel needs updating.
Rooms very basic, doors falling off in kitchen area, toilet seat falling off and tiles falling off in bathroom.

Pool area dirty and pool has no filter so dirty water and way too much chlorine!! Not enough sun loungers for all the guests which caused lots of problems for us as group of 11.

Pool bar has reasonable priced snacks such as pizza, burgers and wraps but definitely better standard outside hotel.

2 malls within 5 minutes walk which have good amenities and restaurants! This definitely helped improve our stay having these so close!

Just little things like hotel not being able to call taxis, having to ask for rooms to be cleaned and dirty pool area really let hotel down further.

Would not come back to this hotel.

Leisure Family

6/10

Pleasant

13 Aug 2023

OK for one night

We just had a night before flying out to London at the end of the holiday and wanted a hotel near the airport. We arrive at lunch time and the pool was packed, no sun beds available. The rooms were functional but nothing to get excited about. Definitely not a hotel to commit a full holiday to in Marrakech.

Friends_and_family Family

4/10

Poor

21 Jul 2023

Jay

The hotel needs some major update

Friends_and_family Family

4/10

Poor

24 Jun 2023

Abuagela

Property is conveniently located near the city. Kitchen lacked several essentials such as a coffee maker, a toaster and a microwave. Very minimal old pots, pans, plates, and utensils. Very slow response to requests such as 3 days just to replace a light bulb! Parking is controlled by the Yellow jackets who annoyingly and aggressively demand tips for helping you to park!

Leisure Family

2/10

Poor

08 Jun 2023

Soumia

The staff were friendly but the hotel was tired outdated and in desperate need of refurbishment.

Leisure Family

10/10

Exceptional

22 May 2023

HABIBATU

I like the property location, staff were friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2023

andrew

Cheap cheerful

Hôtel is tired could do with updating
Great pool and staff couldn’t be more helpful
If your looking for a central location and a cheap hotel this is it

Partner

4/10

Poor

20 Mar 2023

Nisar

Wouldnt stay again

Pictures do not determine the room. Rooms are smaller than advertised. Doors sticky. Locks are hard to work. Have a kicthen. No way of heating anything. Have kettle but not stove or electric. Bathrooms have mould on edges.

Friends_and_family Family

10/10

Exceptional

14 Mar 2023

TARIK

Good

Leisure Family_with_children

4/10

Poor

11 Mar 2023

Diego

The facade of the building is similar to most buildings around the area. The rooms are very spacious with stained sofa pillows, non working fridge for my room, and some of the staff are not friendly at all. I would not go back.

Leisure Self

10/10

Exceptional

13 Feb 2023

TARIK

Good

Business_and_leisure Family_with_children

2/10

Poor

03 Feb 2023

Kamal

Gave us the wrong rooms with broken flushes which they didn't want to fix. They also didn't fix that one of the balcony doors were open. Horrible experience.

Leisure Family

2/10

Poor

20 Jan 2023

Catia

Hotel need a refurbishment

Lights didn't work in the kitchen area, in the living room only light worked but it was so dim that you can barely see.
Curtains rails hanging from the ceiling!
Kitchen have no equipment and the fridge had a burning mark on the top.
Pillows, towels and blankets all old and nasty.

If any good thing was the shower with powerful water!

8/10

Excellent

15 Jan 2023

Simon

Would recommend!!

Would recommend this hotel, located half hour walk from the main square or old town. Or less than £5.00 in a taxi.
Staff friendly, shop less than five mins walk, serves alcohol and cigarettes. Kitchen a little out dated, but so what !! Who goes on holiday to cook??
Don’t understand why this hotel has negative reviews, !!
If I was to return to Morocco I would definitely stay her again
Quite, no noise, peaceful
Good wifi
Would recommend

Partner

4/10

Poor

31 Dec 2022

Md Zillur

The place looks big and nice by look but rooms are seriously outdated. The cupboards are broken. Very limited breakfast items. Staff are very cordial and helpful. Ample parking space, located in a quiet area but convenient for travel to Medina.

Leisure

6/10

Pleasant

27 Dec 2022

Bala Aditya

Lock on the door wasnt working. Moved to a different room, light was not working. Good hotels and clubs around but the property itself is not upto the standards you would normally expect.

Leisure Family

10/10

Exceptional

25 Dec 2022

Mohammed

Nearby and calm

Business Family_with_children

4/10

Poor

19 Nov 2022

Saad

Shower wasn’t working

Well the shower wasn’t working properly nor did the bath tub had a plug to it and apparently there’s no number to room service as I was told very dissatisfied payed so much money and then you get this

10/10

Exceptional

13 Nov 2022

Verified traveler

Very good and very nice staff.

Friends_and_family Family

2/10

Poor

03 Oct 2022

Verified traveler

Do not recommend

Do not recommend this hotel. (1) it was eerily empty when I arrived, even though most other hotels in Marrakech were fully booked. It had a shining-esque atmosphere; (2) ***someone tried to enter my room at around 1am*** thankfully, I’d locked the door and it was only when I yelled that they stopped; (3) the elevator was broken; (4) while clean, room was visibly frayed and showed its wear and tear; (5) I had an incident with a taxi driver, and rather than help or support me, the bellman teamed up with the taxi driver. This was extremely unsettling as I was traveling alone and the driver had already taken my suitcase (and I didn’t want to ride with him. There were better ways to address the situation.

Self

2/10

Poor

04 Jun 2021

Verified traveler

Unfortunately, the hotel was very bad. I did not like it. It was far from everything. Noisy mattresses and blankets with an unpleasant smell. I did not feel comfortable in a place I did not enjoy a place at all.

Business Self

4/10

Poor

03 Mar 2020

Dwayne

disappointing

It was very disappointing. when we arrived the door to our room was open, we soon realized that the look did not work. We reported it to the front desk and it never got resolved...we slid the couch up against the door to keep it shut. Paint was peeling off the walls, no towels were provided, fridge was missing and kitchen cupboard doors were falling off the hinges.

it was located in a nice area and we went out for a very nice dinner.

This place should be classified as a 2 star at best.

If it had not been our last night and an early morning flight, we would have looked for another place to stay.

Friends_and_family Family

6/10

Pleasant

17 Jan 2020

deborah

A couple of nights is enough

On arrival informed entry is 3 pm but as room ready we could check in. On booking form it states 2pm. Shown to room. As it was a studio with cooking facilities checked these first. There was a hot plate and mini oven with no front legs.... NO pans or oven dishes, so informed cleaning lady. Then went to go find somewhere to eat. Went in lift.....trapped in there for 15 mins! Alarm didn't work.had to phone hotel via a screenshot I had put on my phone for address. Fortunately we had bought a Moroccan SIM at airport. When someone came it was a good job my 1.86m 110k husband was with me as the guy could only open door about 10cm....my husband forced door open.They offered a room change, thought it would be an upgrade. No mini oven and one was brought...but without back legs this time so didn't sit even. and no remote for heating. One was brought to us...after another wasted 30 mins I knew the heating was not going to work....technician came and verified that it didn't work and brought us an oil filled heater which was insufficient for room size.
Breakfast room was freezing with wild birds eating from the breakfast buffet bar.
The interior of the building was stunningly beautiful but as the rooms are all around an open courtyard, any noise just echoed. So banging for coming and going, wheeled suitcases sounded like a train passing through.
Staff friendly and everywhere spotlessly clean

Partner

10/10

Exceptional

01 Jan 2020

Chami

Spacious rooms and the atmosphere. Close proximity to the Minara mall, The Souq, Rail station and to a lot of restaurants.
It would have been good if the Gym was within the same building and the if the kitchen had a microwave.

Leisure Family

6/10

Pleasant

22 Dec 2019

Verified traveler

Staff was friendly and helpful but appartment was not what I expected.

Leisure Family

8/10

Excellent

31 Oct 2019

Verified traveler

that’s good location.The equipment needs to be improved, Wi-Fi is too poor and the hotel is a bit old.

Leisure Family

2/10

Poor

14 Oct 2019

The hotel should be rated as 2* at best. I have spent 4 nights and on every morning there was no hot water to shower. The internet is a jock in the room. Tried Moroccan Hammam at the property and was filthy.
Location is good.
Will never go back again.

Business_and_leisure Friends

6/10

Pleasant

12 Oct 2019

Verified traveler

Property was ok overall, the atmosphere is not warm indoors, staff seem to be distant they will not speak till they’re spoken to. I say hello to whomever I meet, they don’t. The back alleys / corridors are often dirty even the lobby was ... they should fix the front entrance, unstable bricks all broken making it difficult to walk in and out of the building also at night the lighting is very poor making walking to the hotel very spooky .

Business_and_leisure

6/10

Pleasant

05 Oct 2019

Kim

Never going back to Marrakesh

Found people very rude, pool very cold, breakfast same cakes, boiled eggs and rolls same thing every day, rooms not fully equipped, waiting on towels till after 6-7 pm . Also cleaners was thief's, mini cab drivers the same, no safe in hotel so all be very careful, stated 4* more like a 2*

Friends_and_family Family

2/10

Poor

03 Oct 2019

Mohammed

Very Bad.

Very bad place same breakfast every day always trying to con you at reciption another family had Money stolen from her bag. It's not a hotel Stay away it's Load of Shot.

Partner

2/10

Poor

03 Oct 2019

Verified traveler

The only thing that is good about this hotel is the location, the rest is very poor.
This hotel is in need of a huge refurbishment!!

Leisure Self

4/10

Poor

16 Sep 2019

Verified traveler

Horrible reception

The line to check-in was huge, and the hotel staff was not so nice about it. They couldn't find my reservation, even though it was already paid and accounted for, and didn't answer the phone to sort out the details with this website's (hotel.com) customer service; despite several attempts !! I had to wait 2 hours (from 3 to 5-ish) and was super late to an event I was supposed to go to at 5. The hotel itself looks decent enough and the rooms were okay; but the service and the hotel staff made it a horrible experience.

Family

2/10

Poor

12 Sep 2019

anarouz

The apartment was clean but not as expected. Check in took us almost an hour, elevators very narrow only for 2 persons. No towels or soap at the toilet, shower head hanger is broken room is not furnished as it should be, dirty small electric oven and dishes not even clean

Friends_and_family Family_with_children

10/10

Exceptional

08 Sep 2019

Sharmeen

Great Apartment for Families

We stayed as a family of 6 at this hotel. It was great value. The apartments were a really good size, clean & functional. We had a double bedroom, a twin room & a lounge with 3 sofa beds. Bed linen was ready for us when we arrived late at night. We were able to call down to the reception if we needed anything.

Given the heat in Summer in Marrakesh, the air conditioning was really good. There was a good half sized fridge with freezer compartment in the kitchenette. And you can pick everything from the Carrefour supermarket in the Menara Mall, a 5 min walk away.

The free wifi was best downstairs & sketchy in our room. You can get a free sim at the airport, buy 1GB of data for less than £1 & pop into an unlocked smartphone. By turning on the mobile hot-spot function, the whole family can stay online where ever you go.

LOCATION, LOCATION, LOCATION

I would book this apartment again & I would recommend it. Why ?
Because it offers superb value & is perfectly positioned for exploring the city.

It's about a 5 minute walk to the Menara Mall, where there are plenty of places to eat & a dedicated top floor with arcades, soft play, an ice skating rink & food court. Don't miss the light & music water fountain show at 9pm at Menara Mall. And you can purchase day tickets to the Aqua Fun Club waterpark from the entrance of the Menara Mall.

Across from the Menara Mall is the Big Bus Tour stop. You can purchase a 2 day ticket & hop on & off at all the key sights around Marrakesh.

Friends_and_family Family

2/10

Poor

04 Sep 2019

Verified traveler

Housekeeping in the floor her name kaltoum she is nice but the poor ladie she can t improve it all she wants to help but the onwer of that proprety needs major renovation and provide suppllies to make the guest confortable , if you call the reception and they know your room needs AC , ......... so the prefer answer and don t talk just let you talk about your self because they know what you gonna complaint about

Leisure Family_with_children

2/10

Poor

31 Aug 2019

Verified traveler

Just don’t stay . Expedia should take out this hotel from the list .

Leisure Family

8/10

Excellent

27 Aug 2019

mohamed

it was amazing

Friends_and_family Family

6/10

Pleasant

25 Aug 2019

Verified traveler

Noise from the generators like a plane taking off.

The hotel is in great location, but the noise by room 255 is beyond possible for someone to sleep or relax. The generators outside were very load like a plane due to take off. Idealy not to accommodate the rooms facing the generators you ll have to be deaf to put up with the noise.😂😂

Friends_and_family Family

2/10

Poor

25 Aug 2019

Verified traveler

I didn’t enjoy my stay in Mogador Manzeh. Room was not clean dusty, tv remote has no batteries and it was broken, we were 4 in a room with only 2 two towels, breakfast was very poor no much choices.
I was disappointed and didn’t enjoy my stay there at all and thx god we only booked our stay for two day.

Leisure Family

6/10

Pleasant

24 Aug 2019

Verified traveler

Rom was too small.breakfast was included but choice was very limited .
Catering staff were useless.

Leisure Family_with_children

6/10

Pleasant

23 Aug 2019

Verified traveler

Not organised at the reception .
Check in took more than 2 hours.

Leisure

2/10

Poor

18 Aug 2019

Said

Very poor service and the staff are roud

Family

2/10

Poor

09 Aug 2019

Verified traveler

I would never go back to this hotel, very rude and dirty

Leisure Family

6/10

Pleasant

06 Aug 2019

Verified traveler

Terrible customer service but good location

Our holiday was generally ok as we only used the hotel as a base.
Check in was horrendous! The customer service was non existent and there was no queuing system so unless you could push and shove past the arrogant Morrocans you would be waiting a long time.
It took them 90 minutes to check us in and then the triple room we had was in a poor state of repair - no hob, no AC and no towels! We then had to go back to reception and ask for a different room!! This took another hour!!!
Apart from the initial hiccup the rest of the duration we spent at the hotel was ok.

Friends_and_family Friends

8/10

Excellent

16 Jul 2019

Verified traveler

Only a flying visit good location to centre and airport .large room with kitchen amenities but very tired .good pool and plenty of sun beds great for the price and ideal for a couple of nights passing through wouldn’t want to go a for a main holiday .air con was good as it was very hot being July .also it is cheap to stay !

Leisure Partner