Sofitel Marrakech Palais Imperial & Spa

Morocco , Marrakech
MARRAKECH, Rue Harroun Errachid Quartier De L Hivernage
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100 reviews shown

2/10

Poor

02 Mar 2026

Vilma

Waited 45 min at reception. Mean and awful team treated me poorly. More than one guest shouting to staff and manager. Horrendous experience

Friends

10/10

Exceptional

27 Feb 2026

Nasrin

Everything was perfect

Partner

8/10

Excellent

23 Feb 2026

Alison

Lovely room with a beautiful view over the pool and the snow-toppped Atlas Mountains! The pool area is fantastic and the pool is so crisp and refreshing. Breakfast was absolutely gorgeous and had a special range of gluten-free mini cakes which was fab!

Partner

10/10

Exceptional

09 Feb 2026

samir

Great place

10/10

Exceptional

20 Jan 2026

Debbie

Great

10/10

Exceptional

12 Jan 2026

shamneet

Beautiful, peaceful, hotel despite being in the centre a d 15 minutes walk from main squares and souks.

Nice big contemporary room with a view of the pools.

Service was superb throughout our stay.

We are and drank in the Lawrence bar, which had a nice vibe snd ambience. They have live music modt evenings from 8.30pm. An ex

10/10

Exceptional

11 Jan 2026

carlos

The staff was so friendly and helpful

Leisure Family_with_children

2/10

Poor

09 Jan 2026

MariaJose

Terrible . Loud parties around exposé to trafic and busy and you can hear the Life outside of the hôtel .
Bad experience in général hôtel is extremely big very big huge felt like a City that hotel impersonal détachéd
Breakfast display and offerings are the best i have seen in the world ! Amazing worth it for a visit and the expérience . Outside sitting was fabulous .

Leisure Family

10/10

Exceptional

03 Jan 2026

Desmond

Clean rooms and environment, polite, helpful staff, restaurants, and access to transportation. It offers an aura of elegance.

Business_and_leisure Partner

8/10

Excellent

23 Dec 2025

Jagmeet

High end feel to the hotel, food options are not super friendly for vegetarians or just don't taste good (might not be an issue for others).

Really need to invest in good food to get that final star from me.

Otherwise, very professional, very classy.

Spa / massages were excellent.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Naryis

Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel

Partner

6/10

Pleasant

02 Dec 2025

Kalam

The room left much to be desired. The toilet was located just as you enter the room; there was no wash basin in the toilet to wash your hands. The shower was in the bedroom and to wash your hands after using the toilet, you had to go to the bedroom. To pay $466 USD for such a room is not good. Staff were ok and the location of the hotel was central and excellent, I will not return to stay there in such a room. Expedia should describe properly if a room is not what is generally to be accepted.

Leisure Family

10/10

Exceptional

01 Dec 2025

Lucy Therese

We loved this hotel. It was a short walk from the city centre.

10/10

Exceptional

30 Nov 2025

Manishkumar

Good location and excellent facilities

Leisure Partner

10/10

Exceptional

22 Nov 2025

Roberto

Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.

Leisure Partner

2/10

Poor

12 Nov 2025

azzeddine

The staff have a lot to learn about hospitality especially in the reception
You earn a good review by providing a good service, you don’t beg for it

Partner

6/10

Pleasant

14 Oct 2025

Adam

Nice estate & bad service

Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh.

What's truly lacking is the service.

1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome.

2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed.

3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc.

Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.

Business

10/10

Exceptional

13 Oct 2025

Mariana

Love the heated pool and the location!

Leisure Partner

10/10

Exceptional

29 Sep 2025

Sean

Fantastic facilities, service and location.

Will be back again soon.

10/10

Exceptional

28 Sep 2025

Jonathan

Amazing service, clean rooms, and super convinient

2/10

Poor

21 Sep 2025

Tristram James

What a crashing disappointment.

In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review.

Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed...

...but crumbs, the management, policies, and F&B staff were beyond woeful.

Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately.

Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Houman

Overall, I was pleased with the hotel.

10/10

Exceptional

04 Aug 2025

Ahmed

Amazing experience

Leisure Family

10/10

Exceptional

29 Jul 2025

Fletcher

Excellent - a must for any stay in Marrakesh ! Hotel and staff are amazing.

Leisure Partner

6/10

Pleasant

29 Jul 2025

Shaheen

Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.

Leisure Family

6/10

Pleasant

28 Jul 2025

Sophie

I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere.

However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience.

A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.

Leisure Friends

10/10

Exceptional

22 Jul 2025

Karen

This was a beautiful hotel and the staff were very friendly and helpful. I would highly recommend this hotel and definitely would stay here again

Leisure Family

6/10

Pleasant

11 Jul 2025

Zachary

Poor check-in experience and I was actually asked to exit the pool aggressively because I was wearing a shirt. The individual I was dealing with just kept saying it was forbidden and when I asked why, he simply said it’s forbidden that’s all you need to know. Once I talked to our actual server (who was apologizing profusely on behalf of the other gentleman), and I explained to him that it was to keep the sun off of me and was a quick-dry water shirt, he went “oh” and talked to his manager who then agreed to let me in the pool with my shirt on. English is definitely a barrier and the whole experience was certainly off-putting and slightly embarrassing with everyone around and witnessing the entire ordeal, especially for this caliber of hotel. They also went after a couple of other individuals for various issues while I was there as well. Rooms were great but I might choose another hotel next time I’m looking for a place to stay nearby.

Leisure Family

10/10

Exceptional

08 Jul 2025

rashida

Most amazing place I’ve ever stayed. I left feeling inspired and thankful for such an amazing experience.

Leisure Friends

10/10

Exceptional

30 Jun 2025

DANNY

Every thing perfect

Leisure Family

10/10

Exceptional

24 Jun 2025

Carey

Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!

Leisure Friends

10/10

Exceptional

06 Jun 2025

Kathryn Majella

Staff and amenities excellent.
Didn’t let the scan only option for all menus food, drinks

Leisure Friends

10/10

Exceptional

05 Jun 2025

Imad

Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.

4/10

Poor

17 May 2025

Adriana

Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.

Leisure

2/10

Poor

11 Apr 2025

Menahem

unfriendly

Leisure Family_with_children

10/10

Exceptional

10 Apr 2025

patricia

Very well located, Confortable rooms, beautiful gardens

Leisure Partner

8/10

Excellent

31 Mar 2025

richard

The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this

6/10

Pleasant

16 Mar 2025

roderick

It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff.
They should realise that the guests are their most important asset and attend to them with a little more alacrity

Leisure Family

6/10

Pleasant

20 Feb 2025

abderrazak

L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre

Partner

10/10

Exceptional

15 Feb 2025

Edwin

Beautiful property with very friendly staff. Would highly recommend and certainly stay again!

Leisure Partner

10/10

Exceptional

01 Feb 2025

Michael

Great value.

Business_and_leisure

4/10

Poor

29 Jan 2025

Jocelyn

The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond.

The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed.

The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.

Leisure

8/10

Excellent

23 Jan 2025

rusmir

Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better

Business_and_leisure Partner

2/10

Poor

04 Jan 2025

Elise

Le service pourri sa vaut pas le prix trop d attente pour avoir la chambre
Chaque choses trop long

Leisure Family

10/10

Exceptional

23 Dec 2024

velmurugan

Amazing Hotel

Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out.
All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special

Friends_and_family Family

6/10

Pleasant

07 Dec 2024

mithu

You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you.
Other than that the service was good.

10/10

Exceptional

05 Dec 2024

Mostly perfect stay

Everything was lovely....except....both mornings that I was there, there was a knocking sound at 6:30 am which woke me, which sounded like someone was already doing works in the rooms above me. I complained the second morning. The location is very convenient, everyone was very friendly, and the service was excellent.

Self

10/10

Exceptional

04 Dec 2024

Youssef

Amazing hotel with wonderful staff

Leisure Partner

10/10

Exceptional

01 Dec 2024

Michael

Wonderful.

Business_and_leisure Friends

8/10

Excellent

01 Dec 2024

Shabaz M

Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.

Friends_and_family Friends

10/10

Exceptional

09 Nov 2024

Verified traveler

A must-stay in Morocco. 5 out of 5

This property was absolutely dreamy. The best service, incredible breakfast, lovely dinner and music. The pools are gorgeous and located in a peaceful area of the city close to so many restaurants.

Friends_and_family Friends

6/10

Pleasant

08 Nov 2024

Mamadou

Beautiful place just wish the staff was more helpful and assisting towards clients needs.

Business_and_leisure Partner

10/10

Exceptional

04 Nov 2024

SHASHI

Excellent property, very good breakfast

8/10

Excellent

01 Nov 2024

Duncan

At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill.

Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible.

I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.

Leisure Friends

10/10

Exceptional

29 Oct 2024

roderick

The best equipped for our needs

Business_and_leisure Partner

6/10

Pleasant

10 Oct 2024

Neil

Sofitel Marrahech Experience

The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use.
We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good.
In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.

Partner

6/10

Pleasant

09 Oct 2024

Thamir

LIKED: super friendly staff and helpful, location is great, beautiful grounds

DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.

Leisure Family_with_children

10/10

Exceptional

08 Oct 2024

Emma

The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions.
I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool.
Location is great and it’s easy for taxis or to walk.
If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs).
All that said I would recommend and stay here again but a few items that a five star should address.

Leisure Partner

2/10

Poor

25 Sep 2024

Verified traveler

The dining experience was poor. We waited over an hour for low-quality meals, with a bottle of water costing 100 MAD instead of 7 MAD outside, feeling exploitative.

The airport transfer was quoted at 500 MAD for a short ride, while a third-party service charged only 100 MAD. At checkout, I was wrongly billed 172 MAD for minibar items, leading to an awkward confrontation.

Staff behavior was also problematic. Soukaina, the reception manager, was rude and dismissive, even laughing at me publicly.

Additionally, my outside water was confiscated, which felt exploitative, especially in 90-degree heat. The hotel itself was not up to five-star standards, appearing worn and poorly maintained.
Overall, my stay was marred by rude service, exploitative pricing, and a lack of care. I cannot recommend Sofitel Marrakech and urge potential guests to consider other options.

Partner

6/10

Pleasant

18 Sep 2024

Mousa

The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.

Leisure Family

10/10

Exceptional

14 Sep 2024

Jennelle

They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2024

CATHERINE

Beautiful clean property, close to all major monuments, friendly professional staff.
Will definitely go back.

Leisure Friends

10/10

Exceptional

03 Sep 2024

Jennelle

Love the staff and everything was stellar will be back. Spa is heaven sent

10/10

Exceptional

02 Sep 2024

Fatima

Excellent stay

Leisure Self

6/10

Pleasant

02 Sep 2024

Ali

While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.

Business_and_leisure Partner

6/10

Pleasant

31 Aug 2024

Jawher Ben

I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.

10/10

Exceptional

28 Aug 2024

Youssef MHamdi

Lovely location and wonderful staff in all departments.

Leisure Partner

10/10

Exceptional

26 Aug 2024

Sujay Vinayak

Friendly staff

Leisure Family_with_children

2/10

Poor

24 Aug 2024

Rafic

The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.

10/10

Exceptional

10 Aug 2024

Hesham

excellent experience

Leisure Partner

2/10

Poor

21 Jun 2024

Farhan

Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful

Business Self

10/10

Exceptional

16 Jun 2024

Rishi

Enjoyed our time

Leisure Family

6/10

Pleasant

19 May 2024

Jacques

Ce n’était pas digne d’un 5 étoiles

Partner

10/10

Exceptional

29 Apr 2024

adam

Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it

Business_and_leisure Family_with_children

10/10

Exceptional

10 Apr 2024

Savvas

Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.

Leisure Friends

8/10

Excellent

26 Mar 2024

patricia

The property is very nice, the recepcionist were not so nice to welcome us, I asked for a luxury room with 2 beds, never change us for one bed, the bedroom did not have coffe machine, I asked every day for it, never have it, and we have the last room of the building, 7 min walk to the restaurant for breakfast

Leisure Partner

8/10

Excellent

12 Mar 2024

Tanweer

Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards.
Staff super friendly, respectful and helpful.
Bed was so great and comfortable.
Just felt for the price and expected 5 star experience it fell short of the mark for me.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Betsy

Outstanding! Although the property is impeccable, the staff of the Sofitel is what makes this hotel a wonderful and memorable stay.
Hachim at the concierge desk took care to answer all of our queries in detail (and we had many!); Nouredine at the main restaurant remembered our orders and provided top notch service.
We will definitely return in the near future.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2024

Mark

Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.

Leisure Friends

2/10

Poor

04 Jan 2024

Garry

Ashamed of Sofitel

Sofitel should be ashamed to have their name on this business. The service needs a full turnover or major training, at the very least. It is a very noisy hotel, including them doing industrial carpet cleaning at 1:30 am. We had to move rooms 3 times and never got a decent night’s sleep. If you have a choice, go elsewhere. You will thank me for it.

Partner

6/10

Pleasant

02 Oct 2023

Martha

Disappointing room quality

Overall, the service was good. However, the rooms were overpriced for an outdated style, very small, and poorly lit. The room quality was not up to par; we actually considered leaving after checking into the hotel.

Partner

10/10

Exceptional

24 Aug 2023

Benedict

Was great all around. There was a mix-up with one item on our final bill. It was sorted within moments after i flagged it. Always check your final bill.

Leisure Family

10/10

Exceptional

02 Aug 2023

Dominique

The best hotel we’ve ever stayed at. Extremely clean, the food is excellent and the staff is amazing. We’ll be going back in the futur

Leisure Friends

2/10

Poor

08 Jun 2023

Saina

Stressful experience

I have going to Sofitel since 8 years and I could not believe the terrible experience with had me and my son.
It used to be a Lovely hotel with great service but I must admit that the level of service has changed a lot! This is definitely not a 5 star level of service!

I booked a Junior Suite 6 weeks in advance and specifically requested a beautiful view on the garden and Swimming pool so I can check my son.

Instead we had a junior suite very dark, I felt in a cave with view on a concrete roof of the parking. I mediately requested another room.

We arrived at 5.30 pm after a long plane journey and my son was looking forward to jump in the pool. Instead it took
2 hours and half to check in o finally placed us in a decent room they charged us 1,500 Dirham extra per night!

We were there to relax on holiday but instead we had the laundry service knocking at our door and stepped in directly inside our room without our permission at 8am! And to make sure we were not going back to relax then they called at 8.15 am to explain why they entered our room without permission!
This happened also in the evening when I showered before getting ready for dinner and I heard voices in my room. It was the room service checking from inside my room if I needed something !

And just to wrapped up the quality of service: I made sure our luggage and taxi from the hotel (which is 3 times the price of a normal taxi so you would expect high service.) were ready exactly at 4.45 pm to take us to the air

Friends_and_family Family

10/10

Exceptional

23 May 2023

Tyesha

Hotel was nice & good location

Leisure Partner

8/10

Excellent

08 Apr 2023

Gary F

The property is quite nice… the arrival is beautiful and after a long trip it was nice to finally arrive home for the next 10 days! The hotel staff is welcoming and hotel smells great all setting a great start to the vacation! The room is pleasantly appointed although it is getting a little dated and will need some refreshing soon! However everything is clean although the rug appears to have a stains it is still ok. We also took the option of including the breakfast buffet with the room! I this trip I booked two rooms … the first few mornings are great with a well organized breakfast room allowing to have breakfast outside on the lanai covered from the hot sun… the breakfast buffet is well set up .. as this room is expressly made for this with orderly breakfast stations and something for every taste! The service is great and very attentive! This unfortunately does not last for our entire stay as the breakfast room is made unavailable to guests as a large group is coming in and headed to the hotel and will now be exclusively using this location! Breakfast for guests is moved to a second level which is clearly not prepared for the breakfast crowd.. interior room is somewhat limited and outside patio is not equipped with only 4 or 6 sun umbrellas leaving most people simply sitting in the direct sun for breakfast… although the staff are trying to make this work the buffet is oddly set up, things are not tidy and tables dirty! Not to the standard of this hotel chain!

Leisure Family

8/10

Excellent

21 Mar 2023

Hasif

Hotel was very nice. Adil greated us at the front desk and was very welcoming, went over the top to make us feel welcome.
Only down side was the strange rule of no outside food or drinks - including milk for our 1 year old.

Friends_and_family Family

6/10

Pleasant

02 Mar 2023

Ashleigh

The hotel is in a great location the rooms were spacious and comfortable. There is a good selection at the breakfast buffet the pool and gardens are delightful and the food at the poolside restaurant was excellent. Unfortunately the hotel is let down by the reception staff. I had requested rooms with a view which meant a high floor prior to arrival .We were given ground floor rooms on arrival and had to move the following day. Reception staff did not deal with the request or any request well.Their attitude was haughty and unhelpful.

Leisure Family

4/10

Poor

12 Feb 2023

Amr

The hotel was ok but the front desk staff and check in process was horrible. I wouldn’t stay there because of the guest services

Leisure Friends

10/10

Exceptional

27 Dec 2022

Wanda

The property and services were excellent. I will recommend to family and friends!

Leisure Partner

8/10

Excellent

08 Nov 2022

Adesegun

Property was expansive with a beautiful garden. Room was clean and had all the essential products for guest. Staff were polite and helpful, but customer service was slow.

Leisure Family

10/10

Exceptional

22 Jun 2022

Phyllis

One of the nicest hotels in Marrakech. Very classy. Beautiful decor and amenities. No complaints.

Leisure Family

4/10

Poor

28 Oct 2021

Hasna El Alaoui El

Beautiful entrance and decor. Perfum shop by reception gave it a really pleasant scent and our suite was spacious. Staff by the front gate were amazing, helpful and really friendly.

Leisure Family

8/10

Excellent

08 Sep 2021

Gabriel

Magnificent stay.

Great Hotel, Fantastic people everywhere from the welcoming valet to Reception and lobby to room services, and breakfast restaurant employees…. Magnificent and warm, extremely helpful a true 5* hotel.
Room are beautifully appointed renovated and very well decorated.
The service is efficient and very warm.
I will be back shortly.

Partner

10/10

Exceptional

05 Sep 2021

narzim

Amazing

Fantastic! The whole experience and staff was amazing. Thank you Bachkan,Rachida, Ilan,Farah,Hichan,Siad,Ibrahim,Waleed and Zakahria. Sure we will be coming back soon.

Friends_and_family Family

10/10

Exceptional

29 Jul 2021

Nabil

Amazing

Amazing trip, good food and very nice pool

Partner

8/10

Excellent

15 Apr 2021

Modasir

The hotel is amazing.

Partner

4/10

Poor

06 Apr 2021

Verified traveler

How does the Chairman of Accor sleep at night knowing that this property represented the best of his group and tries to competes with extraordinary properties in this condition? Marrakech is a top destination with world class hotels, and this is the best he has to offer? Its embarassing.

Leisure Friends

10/10

Exceptional

04 Oct 2020

Natalie

Beautiful hotel, Superb cleanliness, lovely staff. I wish to have stayed longer

Friends_and_family Family

10/10

Exceptional

12 Sep 2020

Natalie

The property is beautiful, located centrally everything you need is in walking distance. The staff, Wafa especially were super friendly and helpful. Wafa went out of her way to make our stay special because of her we’ll be back!

Friends_and_family Family