Royal Mirage Deluxe

Morocco , Marrakech
MARRAKECH, Rue De Paris Hivernage
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

14 Nov 2025

Kirn

The hotel is amazingly beautiful and really local to the centre. The staff were nice in the hotel and the room was very nice including bathroom. My only complaint is about the Spa, for two people we paid 1300 MAD for a selected service however they just completed a service which was actually not what we wanted and cost 700MAD instead. When we complained Iman the young girl was laughing at us and she needs to learn some manners. We were scammed and she told us so many lies it’s actually Terrible! This ruined our mood and left a very negative impact for our stay. Not sure why these young girls thinking of themselves and become obnoxious. We wanted our money back and she refused but we showed her on the board how much we should have been charged for what they gave us. The overbooked the ONE working lady downstairs so couldn’t complete our services properly at all!!!!!

Business Partner

10/10

Exceptional

06 Nov 2025

Paola

With its architecture, refined design, and regal décor, the Royal Mirage Deluxe gives you the best of Marrakesh, and it's close to the vibrant city center, the Medina, and the many treasures of the ochre city. Do not expect a modern hotel or perfectly working appliances but authenticity, charm, and timeless magic.

Leisure Friends

2/10

Poor

09 Aug 2025

Hamid

Very Bad service Tve not working l was waiting Ito taking 4 hours my doter room far from my room bathroom senk Block Bad experience sorry!!!!!!!!

10/10

Exceptional

19 Jul 2025

Andrea

The employees were really nice and helpful

6/10

Pleasant

16 Jul 2025

Davina

The staff is really nice. The room, bathroom and toilet were not clean enough

Leisure Friends

10/10

Exceptional

11 Jul 2025

Nina

I had an unforgettable stay at Hotel Royal Mirage Deluxe Marrakech! From the moment I arrived, the hospitality was outstanding. Manager Mr. Said made sure every detail was perfect, always checking in with a warm smile and genuine care.

Special thanks to Zin Eddine at the front desk—so professional, kind, and helpful with everything from check-in to arranging taxis and giving me local tips.

The food at the restaurant was a highlight—delicious Moroccan dishes full of flavor and beautifully presented. The chef clearly takes great pride in every plate, and the restaurant staff were so friendly and attentive.

And I must mention the spa—an oasis of peace and relaxation. The hammam experience was heavenly, and the massage left me feeling completely renewed.

Thank you to the whole team for making my stay so special. Highly recommended!

Business_and_leisure Self

8/10

Excellent

25 Jun 2025

Dina

The property was nice. I expected a bottle of water at check in and there was none. No offer and you have to pay unlike other hotels that give you one or two small bottles in the room. No coffee machine nothing in the room and fridges empty. For a four star acclaimed hotel this is basic necessity to offer water. Additionally, when we came back after a night out, front staff asked us for our room number and I’d, we presented and walked away only to see others behind us were not asked the same. So I told the staff to do the same for those behind us unless he took issue with us. He was forced to treat earl customers the same and I did not appreciate that at all. I’m here with my aunt who covers her head and we need to be respected just like all other clients of the hotel. I was disappointed by this, lack of water and this just could have made all the difference for our stay. Pool is nice and clean, breakfast is 2/5 was not very good but the doorman was the best and most enjoyable.

Leisure Family

10/10

Exceptional

19 Jun 2025

Adrilee

The people there were extremely friendly. We enjoyed the tea and the live music and the lobby. The rooms were clean and our maid did an excellent job of making sure we were taken care of. The balcony view of the Jr suite was better than we could’ve imagined, and this was the largest room we’ve ever gotten in our years of travel!

Leisure Partner

8/10

Excellent

08 Mar 2025

Matthew

Very good location close to the market and the centre of Marrakesh yet enough out of the way to be very quiet

10/10

Exceptional

16 Feb 2025

R N

Lovely hotel that could perhaps have done with a little more TLC. The floor in my room was well past it's sell by date and the WiFi was a bit flakey.

Leisure Self

10/10

Exceptional

21 Dec 2024

Amir

The stay was wonderful, I have stayed at the Royal Mirage previously- this was my 6th visit
The staff are amazing, in particular the reception staff Nagoua in particular was amazing.
Lovely service overall and the location is brilliant for quick walk into downtown and Medina

Leisure Partner

10/10

Exceptional

11 Jul 2024

Zak

No dining option besides their super expensive options. Amazing location though!!! and very confortable and cozy environment

Leisure Friends

2/10

Poor

13 May 2024

Verified traveler

nose of traffic and night Clubs

nose of traffic and night Clubs i We couldn't sleep

Business

10/10

Exceptional

27 Apr 2024

Simon

Service, cinq étoiles, très propre, très convenant, petit déjeuner magnifique, restaurant marocain, sublime, le manager, un homme très très professionnel et une fois c’est pas assez À revenir, et ben c’est encore une dizaine de jours. C’est un plaisir d’être dans un hôtel pareil.

Partner

4/10

Poor

02 Sep 2023

Emma

Nothing

Leisure Family

6/10

Pleasant

20 Feb 2023

Paul G

Some broken door security items in room, not very safe.

Business_and_leisure Self

2/10

Poor

12 Dec 2022

Abdulaziz

They are remodeling some floors, so it was super noisy.
The hotel is 2 to 3 stars at best.
Doors are squeeky with a very load noise.

2/10

Poor

13 Jul 2021

Shazib

Wifi didnt work.bath tub kept blocking

Self

4/10

Poor

23 Mar 2020

Jessica

The staff was nice. Housekeeping would come in and clean the room and once they had left the floor with really greasy and it made it dirty to get into bed. Had to continue washing feet. I got abouts 8 bug bites sleeping in my room. I'm not sure if it was from a mosquito or bed bugs. Overall it is a nice hotel but it is not worth the price you pay.

Friends_and_family Family

6/10

Pleasant

23 Nov 2019

Verified traveler

Run Down

This is a very run down hotel, but the hotel was clean, service was okay - except for the lady in reception who claims to be the manager was not polite at all

Partner

4/10

Poor

26 Jun 2019

Verified traveler

Would not class it as a 4*. look tired in need of a clean up and paint. Breakfast needs improving, Very little veg, vegan option, Need fresh milk. need to change breakfast around. Same thing every day!!

Leisure Family

4/10

Poor

06 Apr 2019

Verified traveler

The property is tired and in need of renovation. When we got thee we got maintenance in 11 separate items. Even then, some items were not reported. The staff seemed indifferent and appeared not to care apart from the reception staff, who were attentive.
The breakfasts were appalling- the cooked food was dried out, fresh food tasteless.
Not a good advert for Marrakesh.
We tried another hotel in a similar price range - a very different experience,

Leisure Family

2/10

Poor

12 Nov 2018

Verified traveler

Room was next to room with inside door .You could hear all their talk late night and early morning

4/10

Poor

08 Nov 2018

hichamsabir

have come from usa to marakech with my wife to spend our hollymoon
something stranger happend to us while iwas at the front disk and my wife went up to the room ad the security stop her not to go up he thought she was sneaking up steers he considring her she was ahoor icome ad iwas very mad iwent immediatly to the front disk to make accomplying and the lady said to me she iwill pass this message to the manager you should fire that guy he should learn how to treat costumer service

2/10

Poor

18 Mar 2018

Verified traveler

the hotel is old on not well maintained. so it look a bit dirty

8/10

Excellent

25 Nov 2017

Verified traveler

A 4 star hotel with beautiful decoration. Room sizes are bigger than other hotels

8/10

Excellent

14 Nov 2017

Verified traveler

Hotel has big touch of local culture, unfortunately feels rather old and things are broken, sink in the room etc. Also no visits possible in the hotel pool or for ridiculous 40 eur a hour.

They are trying the best though by delivering during the night, taking care of you everywhere.

6/10

Pleasant

15 Oct 2017

mohamed

Close to all attractions

Not good when I arrived couldn't find my reservation,I was over charged 1000 dh,orbitz was partially responsible for not confirming my booking.

8/10

Excellent

04 May 2017

Carolyne

Great for a short break!

I made a late booking and chose this hotel as close to the Medina & tourist sites. Despite other negative reviews, I found the staff at the hotel friendly and helpful. I booked a Junior Suite room which was HUGE! More than enough room for 1 person that's for sure. The food in the hotel restaurants is quite limited but for 3 nights it was fine. The pool is lovely, towels are provided. The hotel is an older property but still very grand - lovely Moroccan styling

8/10

Excellent

29 Mar 2017

adam

Overall very nice!

Had a very good time. Staff very friendly, room amazing and had everything you could want and very clean.
Only negatives we had were the shower didn't get very hot and the wifi didn't reach our room properly so that wasn't great as well.
The breakfast was great and had a large selection but as for lunch and dinner it was very limited and the quality wasn't great, but that still wouldn't put me off going back to stay there really. It was really good!
It's in the new town which is much more developed with all the bars and restaurants around it so I would definitely recommend staying around this area rather than a riad in the centre of the old town

6/10

Pleasant

04 Mar 2017

Verified traveler

Not 5 star

Partner

2/10

Poor

06 Jan 2017

james

Marrakesh

The hotel is pretty central so all good there but needs a refurbishment
No hot water on a daily basis / daily door problems card readers very old so daily visits to the receptionist

Nice view from poolside rooms

6/10

Pleasant

25 Oct 2016

yasser

Very nice place in the area called hivernage a litle far from everything but also quiet from the very busy market and daytime trafic, there is WiFi but always seems have connection problems on the 3rd floor verry good breakfast

6/10

Pleasant

27 Sep 2016

Ying

The Hotel was in a quiet location but near enough to the centre.
The room was of a good standard and spacious.

8/10

Excellent

18 Jul 2016

Verified traveler

Delightful hotel that is definatly faded opulance

Great air con, helpful and friendly staff and big bedrooms rooms with lots of storage space , fridge and safe

6/10

Pleasant

03 May 2016

gadabout

Convenient to main square and new area

Staff a bit off hand. Distinct lack of both pool and room towels. Had to ask for them on 2 seperate occasions!

8/10

Excellent

23 Apr 2016

Couple+Toddler

Warm, Friendly, Comfortable & Great Value

Would stay here again. Very friendly and cooperative staff. Good quality food and exceptional mint tea. The only area of improvement is general room cleanliness.

6/10

Pleasant

24 Aug 2015

nadia

hotel its close to everything

i hade good experience but before i perchese this hotel i was thinking its was 5 star but that not true for me its was between 3 to 4 star the breacfest in the morning its was very bad its always the same not taesty not to mutch choice very limeted , when you order morocan tea be very careful they charge evry glass 30 dh that a lott for morocan tea so if you are family of 3 to 4 person they will charge you 30 dh each glass that very very expensive for that beside that its was ok

2/10

Poor

17 Aug 2015

eddie

Hotel was empty with hardly any guest all.

This hotel is big and beautiful from some parts. However it has hardly any guests staying there we checked in for 5 days left after 2. All other hotels around where full and busy. Rooms and place need updating, room facilities are a few and TVs don't work. Views not good from window and staff are nice but you can tell they are bored. Price was good but after staying there you can guess why.

6/10

Pleasant

16 Jun 2015

Amir

Royal Mirage Deluxe Marrakech - good experience

Walking distance to the main square & new market. Breakfast generally good. Not much to do in the hotel. Western food places are all local.

Family

8/10

Excellent

06 Jun 2015

Verified traveler

Overall my holiday went really well, Staff were very friendly and helpful, they informed us of the different activities and tourist destinations around Marrakech. They also provided us with a driver who understood and spoke English.

Family

8/10

Excellent

27 Apr 2015

dani

great hotel bad internet connection

great hotel for a decent price but really bad internet connection.

Family

8/10

Excellent

27 Apr 2015

Dani

great hotel, bad internet !

really great 5star hotel for a good price, but bad internet connection, hope they solve this.

Family

8/10

Excellent

19 Apr 2015

johnny

Brilliant location but not 5*

Good location, helpful staff, pool was freezing, breakfast limited.

2/10

Poor

28 Feb 2015

Verified traveler

Hotel

First it's not five star need trading stranded to in shoul not b on internet class as 5star this hotel only 3.5 star even bed rooms 3star dirty bed sheets broken shower no sleepers in bathrooms I got pic for all these no internet in rooms I am goin to put complain regarding this

Family

6/10

Pleasant

05 Feb 2015

Verified traveler

feed back stay

was nice but the wi-fi is not available in rooms only in The lobby , conditions of rooms must be rewied! the management was helpful and tried to fix wi-fi

Family

4/10

Poor

03 Feb 2015

Verified traveler

Could not sleep at nights due to noise from the st

I was expecting a five star hotel , but unfortunately it wouldn't make a good three star hotel. Breakfast was also horrible .uffff I would like to forget about this experience!

8/10

Excellent

19 Jan 2015

Verified traveler

Was goood

Was very good

8/10

Excellent

14 Jan 2015

Wajid

Superb friendly hotel..

The stay was superb and very relaxing, plenty of facilities in the hotel with very warm welcoming staff, outside pool was very spacious with lots of sun loungers.. Rooms very lush and very clean..

Family

8/10

Excellent

13 Jan 2015

Yasser

Good

It was good

Partner

8/10

Excellent

05 Jan 2015

Ivar

Former luxus hotel

This has been a great hotel I believe. Now it is in need for maintenance.
Now this is not a 5***** hotel. 3 maybee.
The room and the bed was OK but nothing more.
When we came there were no towels in our room. After 4 phonecalls and 2 visits to the front desk we got towels after one hour.
The pool area was great. The breakfast was approved.

Partner

4/10

Poor

01 Jan 2015

Verified traveler

This hotel does not deserve more than 3 stars

The condition of the room and the bathroom is very poor. It is very dated and it needs refurbishing. Many of the fittings fall apart. The room service is bad and slow. The only good thing about this hotel is its location in the Hivernage quarter, near to good restaurants and clubs and close to the Medina.

Partner

8/10

Excellent

11 Dec 2014

Aree

Trip to Marrakech

Hotel staff are very helpful and friendly. Room are big and comfort.

8/10

Excellent

26 Nov 2014

Decent hotel, close to Gueliz & Djemaa el Fna

The hotel was in a very good location, in between the new town and the medina. Me and my partner had no trouble walking to Gueliz which was only 10mins. If youre brave enough, as the traffic in Marrakech is hectic and no one will stop for you-even at a zebra crossing. But hey thats part of the experience I guess, we didnt find it a major issue & at times made them stop for us lol. Getting a taxi from the hotel to either Medina or Gueliz is 20 Dirhams but does increase to 40 Dirhams in the evenings. Make sure u get a small taxi as they will only charge that price. Larger taxis charge 50 Dirhams minimum but me & my partner are good at haggling so sometimes if we got a larger one we managed to cut down the price. It depends on how you speak to them I guess-we're persuasive people. You will get stopped alot by beggers asking for money as they can tell youre a tourist from a mile away-just avoid eye contact & walk on is the best solution. The food price is the same as UK and sometimes even more.
The hotel was ok, wasnt too bad for a 3 night stay. Staff were always friendly. The room is spacious with a balcony. I wouldnt class this as a 5* hotel even though its what is stated. The hotel seems nice but is in need of a renovation. No bottled water or kettle & mugs are supplied in rooms. Buffet breakfast was good-extensive selection: hot foods, breads/pasteries, cereals, fruits, pancakes, tea, coffee and orange/tropical juice.

8/10

Excellent

24 Nov 2014

Traveller

Within easy reach of everything you need to see.

Pleasant environment with very friendly and helpful staff. Good location within walking distance of main square, great restaurants, bar and even casinos.

6/10

Pleasant

14 Nov 2014

Verified traveler

Okay, but not great

Standards of cleanliness and upkeep are not what you would expect given the rating, and although the location is good, there were people who had been clubbing in the area that were outside my window making noise all night for two nights until 5:30 am, which made it hard to sleep even with the windows closed

4/10

Poor

08 Nov 2014

Verified traveler

Good hotel but service needs a massive improvement

The hotel sevice needs improving. The breakfast was included n the facilities are good but they are short on staff. No one to serve your tables at restaurants and breakfast. You have to wait for ages! And even then you dont get served properly. The location is great with easy access to medina. The pool is nice but the gym equipment wasnt working in case you fancy doing some exercise.

Family

4/10

Poor

06 Nov 2014

Verified traveler

Not luxury, not 5star, dodgy neighbourhood - avoid

Inhad a one night stay at this hotel. I thought was more 3 star than 5. I wouldnt be going back, nothing luxury to talk of.

4/10

Poor

02 Nov 2014

tish

Looks great but doesn't deliver on service

The main entrance and lobby is stunning, but went we arrived our room was not ready, we had to wait until 4.30pm and did not get towels and bedding until the evening after numerous calls to reception. Our friends who were also staying had no towels on a daily basis. Room was spacious but not very clean with stained chairs and dirty bedding. No water or drinks are provided, and none allowed into the hotel forcing you to buy at hotel prices.

2/10

Poor

17 Aug 2014

Joe Higgins

Very poor

I booked 2 nights but was that disappointed I only spent the first night there.
Approx 1 sun lounger per every 3 guests.
No toilet roll, towels or batteries in TV remote when I checked in.
No attempt at English translations on any hotel documentation. I even asked for a menu in English and was told \"non\".
20 - 25 minutes wait for a drink by the pool from ordering to delivery.
Balcony covered in bird pooh and feathers.
These are a few of the issues.

6/10

Pleasant

25 Jun 2014

Med

Nice hotel

It should be a four stars hotels really as the breakfast buffet was so horrible where food served was poor quality and truly basic nothing was a five star hotel experience on food side the room service is so slow it took us 50 minutes to get a bottle of water after 9 calls to room service and reception

6/10

Pleasant

11 Jun 2014

Rachel

Decent for Marrakech

At first glance, this hotel was great... ornate furnishings in Moroccan style, big pool, bar, restaurant, big room... but at closer look, it was actually pretty shabby. The rooms furnishings were old and falling apart and the deck was incredibly dirty. The restaurant and bar had just an ok selection and were relatively expensive. The pool was the best part of the hotel. It's not that close to anything, which is inconvenient since you can't go anywhere in Marrakech without getting constantly harassed by taxi drivers or to buy something. Their service was spotty at best. There didn't appear to be any personnel dedicated to any one task... they were all always just running around helping people when they passed by.

Partner

4/10

Poor

09 Jun 2014

moh

Nothing special normal hotel

It was only 2 night it's only a normal hotel I won't say it's 4 stars hotel in general we spent nice time

4/10

Poor

30 May 2014

Rose

Definately not 5* - More like 3*

Stayed May 2014 - Where do I start - the business centre is two desks with a computer in the lobby area, bed sheets dirty, bathroom floors not clean, breakfast selection is small, I saw the breakfast manager using the same napkins to clean the tables after a guest had finished and then fold it back up for the next guest, no guests are allowed in the room (apparently this is the law), no iron in room, mini bar was empty, room service starts at 08.00 - not before you have to wait, lobby lights are switched off at night. Very short staffed, nobody picks up the phone in room service, house keeping - and the receptionist wont transfer the call - \"please call back dialling 7 or 9!\" This hotel is 3* not 5*and priced accordingly.

Family

4/10

Poor

22 May 2014

Simon

Oppressive staff at a shabby hotel

Hotel is worn and dilapidated. Staff follows you everywhere to insure that no guests are invited to your room unless you can prove that you are married to them. Felt more like a prison camp than a hotel. Refused to get me a taxi after 11pm telling me it was time to go to bed. I understand the strict customs of the country, but to impose them on a visitor is absurd. Not a good place for anyone other than a married couple, even then, shabby. The pool was nice.

4/10

Poor

12 May 2014

Verified traveler

~Rubbish hotel, hot, smelly no pillow cases on bed

Dreadful hotel - could not eat the breakfast. Wont stay there again or recommend it to anyone

6/10

Pleasant

30 Apr 2014

Verified traveler

Good location

Overall the hotel does need to improve as it does not deserve it's 4 star rating, The décor is very tired, service especially in the restaurant was very poor - not enough staff replenishing the food at breakfast and often had to get our own knives, forks, serviettes etc., not bringing enough glasses & cups for the beverages. Toilet seat was broken in one room and was still not fixed after 3 nights, also air con was not working but at least was fixed after two days ! Need to vastly improve on getting room complaints sorted much quicker !

Family

6/10

Pleasant

20 Feb 2014

Verified traveler

Well located and good value

It was pretty good. The internet worked well and quickly, the TV worked, there was both shower and bath and the room was large, and it was mostly clean. It is in a quiet side street just near the ramparts, between the old city and new. Overall not bad.

6/10

Pleasant

10 Feb 2014

kent

Nice hotel close to Medina

The staff is not service minded. Fitness facilitets are very bad.

6/10

Pleasant

15 Nov 2013

Gordon & Laura

Good location, poor service

We were only staying for two nights. The hotel grounds are beautiful but the service is very poor. The staff were never available and we waited 15 minutes on the second evening just to be allocated a seat when the restaurant was empty! We then gave up and went to Mai Thai restaurant nearby (excellent). It is a nice hotel but don't pay full price, it's not what you would expect from a 5 star hotel.

Partner

2/10

Poor

25 Oct 2013

Dan M

Thin walls, lies, slow, poor & inaccurate service

Hotel lobby is stunning, swimming pool is large but the service was very slow and we were not given what we ordered. The walls were very thin and you can hear conversations, televisions and arguments in adjacent rooms. In addition, while we were told that breakfast and lunch were complementary, on checkout the same clerk that told us this refused to acknowledge her previous conversation with us and tried to charge us. When we asked for a taxi from the hotel, we were shown to an unmarked private car whose driver attempted to charge over 150DH (over 3x the standard rate) for a 5 minute trip to the medina before giving our suitcase to another person who tried to take us to a completely different location than the one we wanted. The room was okay, the bed was large but soft. Overall, a poor experience. Would absolutely not recommend. Do not go here.

Partner

4/10

Poor

24 Oct 2013

Paul

Drop the \"Deluxe\"

Good location a stones throw outside city walls and great outdoor pool and the hotel is cheap. However, hotel staff really don't want to be bothered, restaurant closes when it wants not when it says. Hotel the size of an aircraft hanger and looked like a faded conference hotel. Nothing left that is \"Deluxe\" any more. A good budget hotel - that's it.

Family

4/10

Poor

09 Oct 2013

Verified traveler

not 5 star hotel

very bad room with bad service and very bad internet , i will never stay there again

2/10

Poor

05 Oct 2013

Firdaus n Asnah

Should they fix the wifi and aircond....

The hotel room is absolutely okay! But aircond and wifi as you promise us never works! And remember thats called cheating! But other than that everything is okay! I mean everything! Called the reception about the aircond they dont even care. But other department staff was so great! At the restaurant everone was so nice and the breakfast was absolutely great! The security were so responsible protecting us! The hotels scenery and design was a marvel! Should they fix the wifi and aircond it would be a great place to stay!

8/10

Excellent

01 Oct 2013

AviateQ International

Great Business Hotel

Staff very helpful. Left my iphone charger in room on departure and when I went back for it a few days later it was there for me

8/10

Excellent

22 Sep 2013

Yanko

nice hotel for a few nights

The location of the hotel is pretty good ,in Hivernage neighborhoud ,close to most of the modern bars restaurants and clubs and at the same time just a stone throw away from the Medina . You can easily get to Jemaa el Fnaa on foot in like 10 15 min. The room was big and nice and clean. We did not have any drinks in the fridge so i went to the nearby shop to get some water but then I had to argue with the security gard at the door because importing drinks or food in the hotel is not allowed. I had two bottles of water because we were htirsty and we need water to brush our teeth etc. so after a discussion with him and with the reception staff I was allowed to enter the hotel with the water I purchased from outside. First time ever I have problems in any hotel because I have water from outside. Did not get that ,it is hot there,nothing in the fridge.They should provide at least 2 small bottles in the room . Anyway. The decor in the hotel is very islamic if I can call it this way. You have the impression you are going into a mosque. The swimming pool was good . I think for the price ,location and room this hotel is a great option.

6/10

Pleasant

08 Sep 2013

Nedhal

O.K but it is a 4 stars and not 5

a good experiance but the hotel is very hot in summer.

6/10

Pleasant

21 Aug 2013

Mani

Overall pleasing BUT disapointed with service

The hotel is actually impressive to look at with a wonderful pool area but that is all. The service is terrible, we were constantly running to the reception desk for service. The reception desk had too be called 3 to 4 times before any one turned up.....the management staff were simply not bothered.

Its a shame because the hotel is really nice

Family

6/10

Pleasant

04 Jul 2013

Verified traveler

Average hotel .Not 5 Star

Hotel was ok,nothing great. Service is a bit slow and forgetful . The plus point is the size of the pool which is quite large .The hotel was a bit dark with no natural light to brighten the lounge . Breakfast is poor with very little choice.

Family

8/10

Excellent

01 Jul 2013

Shobhana

Good, with room for improvement.

Our stay at Royal Mirage Deluxe was generally good but we were not pleased with the following
1. The Air conditioner did not work despite the fact that your maintenance crew came to the room 3 days and tried their best to sort it out. As we came from UK where the temperature is cold we found sleeping at night uncomfortable. We therefore consider that it will be appropriate for the Hotel to offer some compensation as the other room where our daughters were staying did not have any air conditioning problem.

2. The quantity of food served was small in proportion to the price when compared to the other hotels of the same standard.

3. There was very limited variety of food served in the restaurants. We suggest that a Hotel of your standard which has tourists of all Nationalities staying, you should at least have 2 dishes from the European and Asian cuisine to widen the choice.

4. The coctails were expensive and tasted very flat because the alcohol portion was less than the quantity necessary.

4/10

Poor

25 Jun 2013

Palitha

Beautiful pool, overall not at all 5*

Overall would not call a 5* hotel. service slow but clean and fantastic pool. Very disappointed with the fitness room many machines were broken.

Partner

8/10

Excellent

17 Apr 2013

Khalid

Nice Hotel

Nice hotel..more like a 4 star than a 5 star. good breakfast. Had a very nice room with beautiful view. Just make sure that you don't get any of the rooms above the night club. The party dosent stop until 5 o'clock in the morning. Also Note that the hotel does not allow you to bring any food or drink from the outside into the hotel, not even to your room.

Family

2/10

Poor

17 Apr 2013

Shireen

Untidy Hotel

The staff were not transparent and did not inform us prior to us having a buffet dinner of the pricing. The price is too high for the quality of a buffet dinner. There was hardly any meat in the Tajin that was served and the food was not hot. The hotel lobbies were filthy as construction work was being carried out and those areas to the suites were not barricaded by the hotel. Dusty and dirty curtains were poorly hung. The fixtures in the bathroom and bedroon are very old and not well serviced. The shower is very small and old fixtures where the shower door could be locked from the outside of the shower. That was quite scary! It is definitely not a 5 star rating.

Family

6/10

Pleasant

16 Apr 2013

deniser

Hotel was under renovation, this REFLECTED poorly

4/10

Poor

27 Mar 2013

Jess27

Absolutely horrible and a disappointment. We left!

The hotel may have been great at some time but it almost appears to have been deserted! On our way to the room through the service elevator there were sofas in the back area that were all covered with sheets. As if it was the off season but it was not. The hotel was completely empty and dark. Our room was OK but a big disappointment. First thing I did was looked at the bed linens and the sheets looked clean but the comforter on the top was disgusting! We went to look by the pool, which could be nice but again it was also abandoned. There were guests but no staff and the pool bar was not in operation. We went and looked in the spa and I can honestly say it was disgusting! So dirty I would never has a treatment in there. We asked reception for a map and they didnt have one. The hotel smells of cigarette smoke all over! Which isnt that abnormal for Marrakech as you can smoke inside. We made the decision to leave the hotel and go elsewhere because we could not stay for four days here. I had looked at reviews of this hotel and they were all mixed - some good some bad. I dont know where the good reviews have come from.

The biggest frustration was that this hotel has massively misrepresented itself. It says it is 5 stars on its websites and all of the pictures are clearly from a different time. The hotel does not look like this anymore. This is by no means a 5 star hotel - it is a 2 star hotel by American standards and 2 star for european standards I would say.

8/10

Excellent

22 Mar 2013

Brian

Marrakech Hotel

Basically, an excellent hotel - let down by a total lack of ambiance in the fairly expensive evening dining room (only one dining room whilst we were there). The food was OK - the service definitely not so! 20:05 to 22:05 is too long for a 3 course meal - when we already knew the menu!! Breakfast, on the other hand, was comprehensive and most enjoyable!!

Family

6/10

Pleasant

19 Mar 2013

Verified traveler

Some staff unhelpful. No hotel information provided. No local trips advertised. Hotel restaurant had no menu displayed. Good location. Could be easily improved

4/10

Poor

15 Jan 2013

Wait, wait and wait again

Arrived in a taxi and waited for someone to help us with our luggage but nobody showed up so ended up dragging it up the stairs ourselves. Waited at the reception for ages to be checked in as there was only one person who was busy with a French couple complaining about something. Then we were given a room that was already occupied by someone else. Then waited again at the reception for a new room. The room was large but not particularly inviting or comfortable. Had to go to the bar to buy water. We couldn’t sleep at all until 6am because of the noise of some party.
Made a mistake of having dinner at the hotel restaurant. It was empty but had to wait for over 15 minutes for menus. Ordered steamed sole with vegetable ratatouille and was treated to fish fingers with boiled cauliflower and carrots. I should have taken a picture to proof I’m not making this up. The soup was nice though.
And there was very strong unpleasant smell around and inside the lifts.
I was very happy to leave the hotel the following day.

4/10

Poor

14 Dec 2012

SuperJojo

Good hotel with major issues - far below 5 stars

Pros: great location - nice rooms with space - big and nice swimming pool - friendly staff

Cons: Walls are made of paper, I could hear my neighbor coughing - Although staff is friendly, service is terrible. It took me hours and hours to have any tiny issues (electric outlet not working, wifi down, dozens of flies in my bedroom, room service not answering the phone etc.) fixed. There is a bar and a disco inside the hotel, so expect to hear some music from your room until 12am or so.

Overall it is a nice place that isn't worth its price and that I wouldn't recommend to any one looking for the quality of service that is supposed to come with 4 or 5 stars hotels.

6/10

Pleasant

20 Aug 2012

Chris

Comfortable but lacking character

Located near the medina - rooms were clean.

2/10

Poor

16 Jul 2012

Verified traveler

Not recommended

No room service I guess!! Asked for a bottle three times and I didn't get it!! Not a great service in general disappointing... Not recommended

8/10

Excellent

09 Jun 2012

LKJ

Good place to stay near the Medina. Close but not right up in it, which is great. Food prices are high for what is provided. This is rated as a 5 star but is really a strong 4 that needs spruced up but the feel of the place is very Marakech. Good breakfast

8/10

Excellent

04 Jun 2012

Verified traveler

Good Hotel with and excellent location

The hotel was perfectly situated to allow the guest to get to both the old and new parts of town by foot (if you choose to do so) or cheaply by taxi. The staff in the hotel are friendly and helpful and whilst the hotel room was spacious and clean there were one or two slight issues with the condition of a couple of areas. The hotel was beautifully decorated and all in all it was a pleasant stay...

8/10

Excellent

05 May 2012

Richard

Not 5*, but good value

I's not a 5* as rated, but if you get a good deal it's location & facilities make it excelent value for a 3 night stay. Breakfast is nothig more than ok. Food limited & service poor. We booked a Double, but they expected us to stay in a twin & move after the first night. Complained & got upgraded to a Junior Suite - happy with that. Pool good. Location ideal by the city wall & good for Medina/Souks & gardens etc.

Partner

6/10

Pleasant

03 May 2012

Kamie

The hotel was amazing when you walked into the lobby, because of the interior and the view of the pool. However, that's where it stops. The room wasn't cleaned properly, the bathroom was out dated, toilet was broken,towels were never in the room after they cleaned, it got returned to you in the late afternoon. They speak minimal English so getting things understood is a challenge.
There is no \"gym\" unless what they call a dark dingy room at the back of the hotel in the basement with some loose weights and a bicycle a gym. The \"spa\" was next to the \"gym\" with similar features. Don't bother go on the account of this!!2
Breakfast however was really good! Wide variety
So if your just looking for a hotel with a ok room just to crash and a great breakfast to get you started on your day of exploring about the city and come back to cool off with a splash in the pool then this is great !!!

8/10

Excellent

29 Apr 2012

The Franks

Our stay was very memorable in Marrakech! Our hotel was close to alot of attractions and most important within walking distance of the best market I ever shopped in! There were a few little set backs about our room as one nite no bathtowels were left ect. One good thing was they tried to correct these problems rights away! Very clean hotel which was most important. Good coffee and the buffett breakfast was quite good! Beautiful lobby and free computers to use in the lobby which I most enjoyed!!! Nice big balonies though a problem with pidgeon waste but our maid cleaned it thoroughly everyday! The hotel also paid to dry clean some bathsuits ect. that the pidgeons decided to use the bathroom on:(We found if we tipped our maid she would go all out and sprinkle rose petals throughout our room and bed , which was very nice!!!The pool though not heated was the cleaniest pool I was ever in and felt quite refreshing on a hot day. The poolside food was good and displayed very nicely when delivered to your lounge chair! We would go back to the the Hotel Mirage deluxe in Marrakech again!!!! Decent price as well!!

6/10

Pleasant

16 Mar 2012

Verified traveler

Great Location but not 5 star!

Hotel is average, if you are expecting a outstanding 5 star don't go here. Like all the other reviews I agree it is more like a 3 star. Hotel is in a great location, walking distance to all the sites! Rooms are big and clean but need a bit of a revamp. On arrival a lot of things were missing from the room, only one glass and bath robe, no hand towels, and no toiletries, by the next day, these had all been replaced. Also toilet did not flush properly and no tea/coffee facilities in the room. Hotel was very very quiet and lacked atmosphere, a lot of staff standing around doing nothing. Pool area was very nice, but water was cold! Bar area was also empty and a lot of choices on the menu not available. In all would probably stay there again as it is good value for money and a good location! Just don't expect luxury I had a great holiday!!!

8/10

Excellent

14 Mar 2012

Sara

Magical and unforgettable...

We've just returned from a wonderful 4 night stay in Marrakech. The hotel is ideally situated to explore the city. Although cheap, there's no need for a taxi as the Medina is a pleasant 15 minute walk away. The Hotel is charming, decorated beautifully and elegantly furnished however it is a little tired in some places. Our room was clean and breakfast was delicious with an excellent selection of both hot and cold dishes. They also have a Chef who is worth her weight in gold, cooking fresh omlettes to order... I'm missing them already! If you get the opportunity there is the most amazing Ryad where we had dinner on our last night. You will need to ring to reserve a table however I think it was possibly the most magical experience yet, having drinks on their roof terrace and then eating the most exquisite three course meal in there restaurant. Ryad El Fenn just 10 minutes from the Hotel is worth every penny although a special treat to enjoy with a loved one!

8/10

Excellent

01 Mar 2012

Mohammed

Room service not so good

The hotel is perfectly luxurious, and staff are friendly etc. Room service is debateable. The tajine ordered for room service was cold and had to be sent back and re-heated. Not the service of a 5 star hotel especially if you paid full price for it. However the breakfast we had in rom service was perfect and the buffet breakfast is also good. The tajine was the only thing that let the hotel down.

8/10

Excellent

01 Mar 2012

Astrid

Excellent breakfast

The staff in the hotel were pleasant and friendly. I felt our room and bathroom were a bit \"tired\" but they were perfectly clean. The hotel felt like a calm oasis after the noise and clamour of the medina but some evenings we felt it was just too far to make the walk back to the medina,alongside a busy main road, having walked around all day. Although there was wi-fi access if you had your own laptop, there was not a computer available for guests. The breakfast every morning was excellent with a very wide choice of food.