Stars Hotel

Morocco , Marrakech
Marrakech, Angle rue Sebou et rue Ibnou Nafiss - Gueliz
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75 reviews shown

8/10

Excellent

10 Dec 2025

abdul

Staff attentative

Friends_and_family Friends

8/10

Excellent

23 Sep 2025

Woon Hong

Staff were friendly and helpful. Restaurant served varieties of buffet food at reasonable price. Very clean and nice environment. However there were flies everywhere, maybe due to the hot weather. Bedroom was clean and very comfortable with cool air conditioning.
It needs to walk about 20 minutes to the Square and open market (Souk). Its a bit hard walking under the strong sun.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Jose

Great Location very nice and helpful staff!!

Leisure Partner

10/10

Exceptional

26 Apr 2025

Jose

Nice staff Great Location!!!

Leisure Partner

10/10

Exceptional

19 Apr 2025

Tazim

Very welcoming. Reception staff were excellent. Breakfast was ample and delicious. Nice and quiet property and quite safe.

10/10

Exceptional

12 Apr 2025

Cori

Spacious room and very clean

Leisure Partner

10/10

Exceptional

05 Mar 2025

Connor

Great place

Partner

6/10

Pleasant

19 Feb 2025

Rebecca

Hotel was reasonably clean, everything was fine, just not anything special. It felt quite expensive for what I got, especially when there are so many cheaper options available. The service was very slow. Breakfast was mediocre.

Self

6/10

Pleasant

29 Sep 2024

Andrew

This is a fairly average hotel. Our bathroom was, unfortunately, unprepared and not clean, with hairs stuck to the shower wall and no towels provided. The pool was again, average, but sadly shut at 6pm, so swimming was only possible in the full sun, and sitting on the roof terrace in the evening was not allowed. The location was fine for bars and restaurants, but not much else. Our visit was OK, but I would not return.

Leisure Partner

6/10

Pleasant

15 Jul 2024

Verified traveler

We stayed for 7 nights. Booked Suites. Overall nice staff. But hotel wasn't willing to replace towels, they wanted us to use smae towel for 3 days before changing them.
Tea & coffee sachets were not replenished, even though we requested few times.
Paid over £1600 for rooms, getting hotel staff to provide basic amenties proved a difficult task.

Friends_and_family Family

10/10

Exceptional

01 Jul 2024

Marjorie

Wonderful Staff

The staff is very friendly and kind. Extremely helpful and they give their guests the attention they deserve.

Self

10/10

Exceptional

03 Jun 2024

beverly

The buffet breakfast was excellent. The staff was very friendly. Good, walkable location.

Leisure Family

10/10

Exceptional

01 May 2024

Jaime

First time in Marrakech and the staff made us feel like home. Super friendly and attentive staff. Room, beds, and breakfast were great. I would definitely recommend this hotel. Lots of dining options around walking distance. Thank you STARS Hotel! Hope to visit once again.

Leisure Family

10/10

Exceptional

19 Apr 2024

Omar

The location of the hotel is good, near to everything, the staff was friendly, the room was clean and comfortable 👍

Partner

8/10

Excellent

04 Apr 2024

Mateusz

Pleasant stay

A decent hotel, the room and bathroom were great, nice rooftop with a small pool and a couple of loungers. The restaurant served great dinner, however I can’t say the same for the breakfast - a lot of items missing, extremely slowly refilled, I had flashbacks of supermarket shelves during Covid

Partner

8/10

Excellent

19 Mar 2024

Pauline

Very nice place and excellent service

Leisure Friends

10/10

Exceptional

17 Feb 2024

Shah

Me and my family had a really good time here. The receptionist, Khaled and Khaleel made us feel welcome and treated us very nice and kindly. We loved the service overall and we would definitely be coming back here again.

Leisure Family

10/10

Exceptional

28 Jan 2024

Mariya

Enjoyed my stay and felt very welcome by Khaled at the front desk. Had a mini incident with another guest who mistaken our room for his but the matter was quickly resolved by the manager (Abdelwahab) who was extremely polite and very professional. Made us feel comfortable and assured we had everything to enjoy our time while visiting. The breakfast had a variety of foods and staff are very attentive and nice. Definitely recommend this hotel for it’s convenient location and friendly service.

Leisure Partner

10/10

Exceptional

24 Jan 2024

Janan

Excellent customer service- everyone was so welcoming and lovely! Especially the bellman Khalid- always greeted me and my partner with a big smile and treated us like good friends. The rooms are all clean and spacious. A highlight was the Saturday buffet- great value for money.

Leisure Partner

6/10

Pleasant

14 Jan 2024

Mohamed Selimur

Good

Friends

2/10

Poor

07 Jan 2024

HANIF

The room included breakfast but the restaurant staff was appalling. The spread was very limited, they didn’t replenish the limited items at any speed. They ignored requests, I asked for mint tea a number of times they didn’t serve me. They poured a native that was staying in the hotel mint tea in a vase that didn’t ask for it and he never drank it. It seem they don’t appreciate people from the sub continent. The restaurant staff and reception was rude. House keeping was the only decent people, they was very good. I felt majority of the staff was hostile & I wouldn’t stay her again.

Leisure Family

10/10

Exceptional

16 Nov 2023

Denis

Front desk staff were fantastic. Very good breakfast. Had a massage at the spa, it was excellent.

10/10

Exceptional

02 Nov 2023

Jocey O

The hotel was nice and clean with lovely staffs especially the manager Samira she was very helpful and kind.
I was also impressed with the food 💥

Leisure Family

6/10

Pleasant

23 Oct 2023

Ana

Customer service ie excellent but the condition of the property is dated. The location is perfect.

10/10

Exceptional

07 Sep 2023

Nikki

Lovely hotel. Welcomed by khalid and samera and very polite and helpful during our stay. They helped us without hesitation and recommended places and how to get there. Throughout our stay they were very polite.

Leisure Partner

6/10

Pleasant

14 Aug 2023

Peter

No toilet paper in room on arrival. Towels were stained. Restaurant served à traditional Moroccan dish with French Fries instead of vegetables. Pool is only open 10 am to 6 pm. Elevator was broken for a good part of our stay. The shuttle driver was lovely. Close to the Medina, square and shopping.

Leisure Partner

10/10

Exceptional

05 Jul 2023

Benjamin

Very good

Excellent room, AC very effective. Scenic rooftop pool and reception staff very welcoming.

The one thing I’d change is that the auto lights in the corridors had a habit of switching off very quickly, so often you would be walking around the hotel in darkness.

Self

4/10

Poor

03 Jul 2023

Maëla

Pas de wifi pour plus de 48h, draps sales, petits déjeuners qui laisse à désirer! Le seul point fort, le personnel de la réception! Je ne recommande pas du tout malheureusement! Pas un 4 étoiles …

Friends_and_family Family

2/10

Poor

02 Jul 2023

Melissa

The wifi was unavailable during my entire stay. It was over 100 degrees during our stay and my air i conditioner and lighting didn’t work and the staff refused to move me to another room and instead made me wait while they resolved the issues. The receptionist named samina was rude and unhelpful.

10/10

Exceptional

12 Jun 2023

Zia

Very helpful staff. The most convenient location.

Leisure Partner

8/10

Excellent

31 May 2023

Greg

As my wife would say, the only review that matters is whether you would stay there again or not. I would.

Leisure Partner

8/10

Excellent

22 May 2023

lindsey

Happy stay

I was a little apprehensive as some of the reviews were very mixed but honestly this hotel was super for us staying for 4 nights in the new town before moving onto a Riad in the Medina.
It is so clean and well kept, fantastic value for money. We had a suite with a jacuzzi and the room and bathroom was MASSIVE , air con worked perfectly and no water pressure issues like some reviews mentioned and room was certainly not tatty. Everything worked perfectly. Gorgeous roof top pool of a more than adequate size , towels handed out by the sun loungers. Breakfast was adequate , fresh omelettes on request and boiled eggs and plenty of bread.
No alcohol tho served but there’s a fridge in the room and a fantastic supermarket a short walk away were we picked up some beers and some wine to enjoy on our balcony. Amazing restaurants within walking distance such as Barometre , Al Fassia and La Trattoria. Also a bar within walking distance the Chesterfield. We also walked to Garden Majorelle so it’s very central.
Staff super friendly and helpful. Gorgeous breakfast area also.
My only negative the bed was hard and so were the pillows but the bed in our Riad was also hard as it turned out so maybe that’s the way the Moroccan people like their beds.
I would definitely return. Amazing value , well kept hotel.

Partner

10/10

Exceptional

20 May 2023

rimona

We love it

10/10

Exceptional

09 Feb 2023

Verified traveler

Very good hotel and locatio

Really good location, staff are friendly rooms are spacious and good... water pressure in bathroom could be better but manageable. Definitely stay here again

Partner

4/10

Poor

30 Jan 2023

Kristian

Whilst the staff were friendly, they were unable to really help when things started to go wrong. Arrival to the hotel was OK, arranged a taxi transfer last minute (£15) that was welcome, rather than having to deal with the hordes at the airport. It was once I got to the 5th floor room (top of hotel) that things started to unravel.

It was obvious an effort had been made to finish the room off to a high standard, but the decor was wanting with rough edges and laxidaisical grouting. The balcony, whilst nice, had windows that wouldn't shut so a cold breeze stayed with me all night! So despite air con in the room it never warmed up.

It also didn't help that there was no running water in the taps or shower, although the toilet flushed OK. I asked about this and was advised this was being repaired. 2 hours later there was water - albeit more air than water with lots of 'passing wind' noise from both shower and basin. All the while the 'hot' water remained tepid at best.

Then on trying to sleep the noise started. Opposite was a building under construction - and didn't i know it. Bangs and noise all night, that became louder as the day shift started at 0700.

On 'waking' i then tried breakfast - not quite the buffet i was expecting from the advertised. Very limited pastry offerings with little else. Once more the water was off.

I raised my issues with reception staff, who were friendly, but were either uninterested or powerless to help. I then booked into Le Meridien

Leisure Self

10/10

Exceptional

23 Jan 2023

ABD-ALFATTAH

I would definitely come back to this place i like the staff they are super friendly and they have really good costumer service.

Business_and_leisure Family

10/10

Exceptional

29 Dec 2022

Farid

Property is within walking distance to all attractions

Leisure Family

2/10

Poor

06 Dec 2022

David

Very disappointed

The hotel was not to our liking. The bed was hard as rock. The pillows were horrible. The room had bugs. The water was brown. Could not take a bath due to brown water. The bedding was not good. The breakfast was terrible. The waitress tried robbing me. The tour guide was great.

Partner

8/10

Excellent

02 Dec 2022

Saskia

My family really enjoyed this hotel and it’s staff, including the restaurant. The only thing I didn’t like was that the hotel didn’t have an iron at all. The staff were friendly and we enjoyed the spa as well. The bellhop was really kind and helpful. Nawala, the waitress made a positive lasting impression on my mom and aunt who really enjoyed her. My family wants to stay here again when they come back to Marrakech.

Leisure Family

6/10

Pleasant

23 Nov 2022

cynthia

This hotel is super outdated. It looks better in pictures. It is close to many places, but it needs to be updated. The lobby is very nice, but everything else was super old. I will consider it a 3-star hotel.

Leisure Friends

10/10

Exceptional

05 Sep 2022

Akmal

Hotel was very clean and Khaled and Zakaria were extremely helpful. The waiter at breakfast was also very nice and polite. We hadbs good relaxing stay with no Hassel
Would recommend this hotel!

Leisure Family

10/10

Exceptional

05 Sep 2022

Modris

Worth it

Good 4 Star hotel:
- Specious rooms
- Different types of breakfast choices
- Nice rooftop pool
- Great spa facilities and options
- Excellent customer service

To be even better:
- Little more focus on cleaning
- Small bits and pieces of refurbishment/fixing needed

Partner

8/10

Excellent

20 Jun 2022

Isfan

Enjoyed my stay at this new hotel. Very friendly staff, clean rooms and easy access to all nearby attractions.

However the breakfast is not buffet, it served to you from 4 available options, no refill of drinks, therefore any extra drinks are chargeable.

Leisure Family_with_children

8/10

Excellent

01 Apr 2022

Qasem

A new and clean hotel.

Leisure Partner

10/10

Exceptional

25 Mar 2022

Peter

Staff were brilliant, friendly and helpful. Food and breakfasts great, room spacious and clean. Just away from main road so quiet but still accessible. Quite new so not all taxi drivers knew it, and I had to show them a map.

Leisure Self

6/10

Pleasant

08 Mar 2022

elbachir

Is okay

10/10

Exceptional

08 Mar 2022

Stephen

Great stay. Wonderful staff

I stayed at the Stars Hotel after reading good reviews and it did not disappoint. The receptionists were absolutely wonderful and very helpful. I would stay here again

4/10

Poor

07 Mar 2022

Muhammad

It was a bad experience, first of all they didn’t give the room I booked and payed for , and it was dorty and noisy too

Leisure Self

2/10

Poor

06 Mar 2022

richard

Not nice

Leisure Self

2/10

Poor

06 Mar 2022

RAYAN

Very poor management & staff

Business Friends

8/10

Excellent

23 Feb 2022

Adam

Would stay again

I had two pleasant stays at Stars either end of my trip Morocco. The hotel is modern, the rooms comfortable with nice touches such as a mini fridge. The restaurant serves good food, the omelette and pastries at breakfast and the tajines are particularly tasty. The only downside is it was noisy at the weekend and I could hear every noise from the corridor and restaurant. Perhaps rooms on higher floors are quieter. Overall though, a very comfortable and great value hotel and in an excellent location if like me you tend to walk everywhere.

Self

10/10

Exceptional

29 Jan 2022

Gerard

Amazing and pleasant surprise

Initially I was expecting to remain just a few nights but to my amazement, taken by the charm and perfect location of this small but pleasant hotel, I found myself extending my stay well beyond my original plans.

Self

10/10

Exceptional

23 Jan 2022

ramon

Great new modern hotel in Gueliz

Business_and_leisure Family_with_children

10/10

Exceptional

04 Jan 2022

ramon

The staff and property are top notch. Great location for walking.

Business_and_leisure Self

10/10

Exceptional

22 Nov 2021

Good location and clean. Staffs were very kind.
But breakfast was too small.

Leisure Self

6/10

Pleasant

05 Nov 2021

Mark

Location was ok. Service at front desk was mediocore. Room was good with nice balconies. Attached restaurant served a apricot dish with no apricots even after waiter took it back to the kitchen. Conceirge was very helpful and friendly.

Leisure Partner

10/10

Exceptional

26 Oct 2021

Ram

Near everything. Nice people. Top Value for Money

Very Pleasantly surprised. Didnt expect to stay overnight. Had a late lunch at the Restaurant Penne and took a call of staying overnight to avoid a night 400+ km drive .. checked online earlier and noticed the good reviews. The walk in rate was slightly higher, so chose to book via Hotel.. and must say it was far better than many 4 star and some 5 star Ive stayed in. The reception was very friendly and warm . Rizlan(if I remember right) ensured that I onew all about restaurants nearby (having said I just had a late lunch.. letting me know about the good areas nearby. 5 Stars to her.
Having stayed in the Nfis last visit, this room.was far more comfier, bigger. A newer property. Small . Clean. Comfy. Nice people.
Unfortunately breakfast starts only at 7.00, so my 6.00 departure found only the night receptionist who was very apolegetic.

Business Self

10/10

Exceptional

22 Oct 2021

Rachida

Excellent

Business_and_leisure

10/10

Exceptional

21 Oct 2021

Syed

Just go and stay in STARS hotel. Very modern, new, clean, great service. Very soon they will be a 4-4.5 star hotel. I found out there will be works going on soon with a rooftop pool coming soon. Bargain prices for what you get. Hassan is a great person at reception, so are the lovely ladies up front too. The whole place has a lovey decorum and style about it. Great portrait around the whole building. I ended cancelling my other hotels to stay here for the majority of the time. I will be back.

Amazing restaurant downstairs, Pensee. A continental breakfast to die for all included. I felt bad after a while even though it ws included. Thats how good it was. Siham who is the manager at the spot regularly speaks to her customers overseeing their experience. She was lovely and so were all her staff. Make sure you pay more attention to what your ordering and not the female staff lol. Great room service available too. The style and decorum of the cafe/restaurant is sublime.

Some improvement that can be made - Add those disposable cloth slippers in the room, maybe soundproof the rooms better as you can hear the next door or the corridor.

Leisure Self

10/10

Exceptional

19 Oct 2021

Rachida

Overall Amazing! From staff to cafe ….

Business_and_leisure Self

10/10

Exceptional

13 Oct 2021

Jibreel

It was very clean, new building, with clean room and all new ac and tv

Leisure Self

10/10

Exceptional

13 Oct 2021

Jibreel

Very helpful staff….

Leisure Self

10/10

Exceptional

05 Oct 2021

Shahin

My first Family Visit to Morocco Marrakesh with my wife and two kids, and we couldn’t have chosen a better place to stay! Stayed 9 nights at Stars Hotel followed by 2 nights at Le Meridien N’Fis. Have to say, by far we loved Stars Hotel more for its amazing staff, especially Khalid and Samira, accompanied with the excellent location in Gueliz. We reserved a Junior Suite and it was exactly as pictured on Expedia! Room had a massive Smart TV and a Jacuzzi which when compared to the Le Meridien, put the Le Meridien at shame. If you want our honest opinion you must book Stars Hotel for its stunning location, comfortability and service. As we all know, seeing is believing! Being 15 minutes walk to Koutoubia Masjid and Jemaa el-Fna Square meant this Hotel was at the sweet spot of Marrakesh. Don’t be disappointed and book this hotel now…

Leisure Family_with_children

8/10

Excellent

10 Oct 2025

RICARDO

Buena ubicación

Self

10/10

Exceptional

27 Sep 2025

Ibrahim

Nous avons passé un séjour super sympa à Marrakech ! Tout était au top le personnel était vraiment accueillant, souriant et toujours disponible pour nous aider. Le service proposé était irréprochable, que ce soit au niveau de l’hébergement, de la restauration on s’est senti comme chez nous du début à la fin. Un grand merci à toute l’équipe pour cette belle expérience nous reviendrons avec plaisir

Leisure Family

10/10

Exceptional

28 Apr 2025

ALEXANDRE

Tive problemas com o ralo do banho entupido, solicitei conserto e fui atendido de imediato, entretanto não resolveram o problema, no restante foi tudo perfeito

6/10

Pleasant

28 Apr 2025

Laury

Dans l’ensemble assez déçues, l’accueil laisse clairement à désirer, hôtesse d’accueil à la limite du désagréable, la piscine sur le toit est vraiment petite et très peu de transat pour s’allonger et un seul parasol à disposition (cassé).

Friends_and_family Friends

10/10

Exceptional

11 Apr 2025

Carlos

Muy recomendable

Leisure Family

10/10

Exceptional

09 Apr 2025

Michel

A l'accueil du personnel très souriant et agréable pour le service netoyage des chambres souvent oublier les serviettes de bain et le netoyage était pas très top met des qu'on appeler l'accueil les serviettes était là dans les 5 minutes sa c'était bien le reste rien à signaler

Leisure Partner

8/10

Excellent

25 Feb 2025

Fabrice

Très bien

Leisure Family

4/10

Poor

26 Dec 2024

GEORGETTE

Pictures doesn't represent the hotel. The bathroom was disgusting, poor service, alot of noises at night. Poor furniture. They should do some renovations.
The breakfast was just okay.

Leisure

6/10

Pleasant

17 Dec 2024

Juha

Kulunut hotelli. Hyvä aamiainen.

Friends_and_family Friends

6/10

Pleasant

15 Dec 2024

Sarah

Bien

L'hôtel est très beau, décoré avec goût. La chambre avec jacuzzi était vraiment très grande et propre. Le personnel est très gentil.
Nous sommes juste très déçus du petit-déjeuner buffet : les viennoiseries étaient sèches et dures, très peu de choix de boissons chaudes et si vous désirez un cappuccino ou expresso ou encore des pancakes il faut payer des extras, nous avons trouvé ça un peu scandaleux.

Partner

8/10

Excellent

26 Aug 2024

Joppe

The staff was very kind and friendly. The room was spacious but the bathroom was in a bad condition.

Leisure Partner

6/10

Pleasant

22 Aug 2024

Fabian

Very nice hotel with good rooms. But the sun chair at the pool are ridiculous and the pool could be open longer in the evening. The restaurant down is ok, I didn't have fresh croissant in the morning and the restaurant wasn't so clean everywhere. Personal is very friendly in the hotel.

Leisure Family