Cesar Resort & Spa

Morocco , Marrakech
MARRAKECH, Route de l’Ourika, zone touristique de l’Agdal
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50 reviews shown

2/10

Poor

07 Oct 2019

Verified traveler

Room was not available upon arrival and hotel was fully booked. Poor management

Leisure Family_with_children

8/10

Excellent

15 Mar 2019

Verified traveler

The hotel was lovely, they upgraded our room
Upon arrival free of charge. The staff were friendly and helpful, the food was great too however the restaurant area was really dark. The indoor pool was my favourite part of the hotel however the hamam service was not that great I would recommend to go out of the hotel maybe to a different spa if you are looking for hamam service. The hotel was not too far from malls or the old city markets, also Marrakech’s most popular club 555 is five minute drive away. Was definitely a pleasant stay would recommend to friends and family.

Leisure Partner

6/10

Pleasant

01 Dec 2018

Tarandip

Nice hotel, service needs to be improved

Nice hotel, service could have been better for a five star hotel. The rooms are nice and clean, and the hotel is next to a great mall.

Apparently they off a free shuttle service to the airport but when asked about this they said no.

Partner

2/10

Poor

11 May 2018

My wife and I came here for our honeymoon and had the WORST experience. Upon arriving, we were put in the wrong room (standard) when we purchased an executive suite. We paid double for a room for our special week, only to be extremely disappointed. Which is NOT OKAY!! No coffee for coffee maker, and mini bar basically empty.

As for management, knowing we had a flight in about 2 hours, the manager held us back from our taxi on our way to the Airport, purposely. We were pulled out to pay “extra tax fees” which was also included within our booking, which the staff then refused our cards purposely with the ONE card machine they have, begging for the cash instead. We had ran through 5 of our cards that were JUST used to purchase food ten minutes prior, meaning it was a machine problem. Management Also tried charging us for drinks we had bought from outside (bottles and Carona’s) when they don’t even sell them within the hotel or minibar! they tried so hard to charge us for every cup they found in our room. We had no choice but to call home to America to find another form of payment.

Food is terrible and I got extremely sick, staff is SLOW. You won’t get a waiter or your bill/check unless you ask, no one will approach you at all. Also, If you are a young couple, everything closes before midnight as well.

Never will be returning again. I do not recommend if you want the true Moroccan experience or a good hotel experience for the matter. I would not call this a resort.

10/10

Exceptional

24 Apr 2018

Fantastic boutique hotel

Super friendly staff, nothing was too much trouble, great food and wine at good prices. Rooms were spacious and very clean. can’t wait for my next visit

2/10

Poor

08 Apr 2018

Clifton

Terrible experience

They overbooked and I spent HOURS trying to sort it out. Still not sorted and I was charged for a room I never stayed in. They propert is basically a club for a young owner who does not care about customers. DO NOT STAY HERE! zero stars.

Partner

8/10

Excellent

13 Mar 2018

Verified traveler

Nice small hotel but service should improve

The hotel is pretty small which makes it perfect to relax by the pools (there are two). Drinks are food at the bars were really good, however the service wasn't great. They take a very long time to take orders, serve, etc. and often we had to chase them as it felt that they had forgotten our orders.

Family

8/10

Excellent

10 Aug 2017

Verified traveler

Cool pool and nice rooms outside of Medina

The hotel outdoor pool is lovely and so are the rooms. Breakfast room could do with some attention and the breakfast was ok.

Close to shopping centre and on a main road running out from the Medina about £4 a taxi into and out of the central square.

Problems we had included - no key to room as computer system down, alot of locals party here and had us up at 5am when they returned from the clubs as its one of few hotels that service alcohol, door to our bedroom broke and there was no shower just a bath in our first room

It is a lovely hotel and we loved marrakech but has a few snagging issues and the partying was a problem as it woke us up a few times.

Partner

8/10

Excellent

14 Jan 2017

raf

Friendly and helpful staff and great service \n

Spa was ok but could have had better trained therapists.
However the pedicure was the best we have ever had.

10/10

Exceptional

16 Dec 2016

Verified traveler

Clean and amazing hotel

Hotel is amazing! The service is great, whatever we requested was delivered! Couldn't have picked a better hotel. One of ne best hotels I have been too in marrakech so far. Has sky lounge/bar, Resturant, outside pool and spa! Only downfall is breakfast. Isn't so great however food is food. You can get by.

Family

8/10

Excellent

19 Aug 2016

Lisa

Beautiful and modern hotel, close to the Medina

We stayed for a week at this hotel and our welcome was very warm. We were greeted with a cocktail and shown to our rooms.
Some of the staff were not overly friendly and helpful, i.e. not approaching you at breakfast to ask if you would like tea/coffee unless you ask them. Also they didn't ever say what was on the menu for breakfast so you see others having crepes, omelettes etc and then you work out that you can order this! Service is always very very slow but the food is good when it arrives!
Many of the staff were very friendly and smiley and spoke great English. You'll do well if you speak some French outside of the hotel for taxis, but pointing to a map will do!
There are no irons in the rooms and so you have to ask for it. They will come and take it back if someone else needs it! They once did this at midnight - knocked on the door for it while we were sleeping! I was obviously livid and complained the next day and they were apologetic but seemed to think it was okay to have only one iron!

Don't be too put off by the haggling - it's part of the culture so don't let it upset you!

Don't be taken in by 'guides' (young lads with nothing better to do) who will want to show you the way and then ask for a ridiculous amount of money at the end. Ignore them and approach someone who is not touting for business, or this could end in an unpleasant situation.

Beware of the taxi drivers taking you to places for a guided tour - you are expected to buy something - not good!

10/10

Exceptional

14 Aug 2016

louise

Luxury hotel in good location

Great hotel, fairly quiet. 3 pools with entirely different atmospheres- basement indoor pool is part if the relaxing spa. Ground floor pool with several loungers and lots of shade. 1st floor pool, dance music and great cocktails.

8/10

Excellent

03 May 2016

Patsy

Boutique hotel in a great location

The hotel is beautiful and the staff are very welcoming. The hotel is only 4 years old and just needs a few bits of minor maintenance throughout. The only real negative was that sometimes the service from staff was slow to non-existent but would happily stay here again.

Partner

10/10

Exceptional

31 Jan 2016

Deborah

AMAZING STAG!!!!

It was amazing! The staff were excellent! The hotel was better than expected! The cocktails were amazing! There's nothing to fault this hotel!

Partner

10/10

Exceptional

18 Jul 2015

Patricia

Very relaxing

Lovely hotel and staff were great.breakfast starts at 7:30 and we had to leave at 7:00 so they prepared our breakfast early for us which was very kind of them.

Partner

8/10

Excellent

10 Jul 2015

Adir

Great for last night stay

It was a perfect place to stay on our last night due to the fact that its near the airport. Its nice and quiet and very relaxing. Nothing around , so if you plan to go to the city or the medina alot the taxi would be very pricey. The breakfast was not that good ........ But again as a last stop or a place to be away from noise its great . If you want to be close to it all not a good choice.

Family

10/10

Exceptional

04 Jul 2015

p grewal

Brilliant stay

The staff and hotel were fab. Really cool bar on the roof. Staff go out of their way to help.

8/10

Excellent

27 Jun 2015

sarah

Beautiful hotel with very friendly and helpful sta

The staff were very helpful and friendly. Our room was clean and very comforable although we discovered that the toilet and bathroom were combinded which made it a bit difficult but it was fine and not too much of a hassle. Overall i loved the hotel i only wished it was closer to the main town!

10/10

Exceptional

01 Mar 2015

Verified traveler

great and comfiratble experience

Made us feel welcome throughout. safe and secure area. Clean and top service!

10/10

Exceptional

17 Feb 2015

Umesh

Amazing hotel! Peace and quite away from the city.

Upon landing a driver from the hotel was waiting to pick us up friendly, chatty and made us feel very welcome. the whole experience was amazing. drinks upon arrival and the hotel did everything they could to check us in early. The staff were very friendly and always acknowledged us and went out their way to make sure we was comfortable and having a good time. I have stayed in many hotels across the world and i can honestly say that the manager of this hotel was the best hotel manager i have come across to date. He was always in the lobby, very friendly and chatty giving us advice on the best places to visit and the places to stay away from. When leaving to visit the main square he made sure we were going to be safe by giving us advice on what to do and what not to do. He organised a great valentines surprise for us, valentines day to remember!! I would defiantly visit this hotel again and without a shadow of a doubt recumbent it to anyone who asks about it. The hotel was peaceful and tranquil 10min drive from the main square which was perfect as we had somewhere to escape from the madness of the city.

8/10

Excellent

15 Jan 2015

Verified traveler

Away from the noise

Clean, spacious and very gracious staff.

Family

6/10

Pleasant

31 Dec 2014

thomas

Good but pricey.

Overpriced for what you get. Location adds taxi costs. Steam room has to be prebooked. Breakfast repetitive. Many better priced options in Marrakesh.

Partner

8/10

Excellent

17 Nov 2014

Georgina

Perfect getaway.

Everything was perfect our room was very big and spacious and a perfect getaway for a couple as it was quiet and had couples massages. The only disapointment was the menu they could of had a more moroccan menu instead if trying so hard to be Continental as i would have liked to try traditional dishes there as i dont trust everywhere to have good chefs and facilities. However the level of service was outstanding and it was so close to the shopping mall which came in handy.

Partner

10/10

Exceptional

06 Nov 2014

Andrew

Lovely quiet hotel

Stayed here with my wife for one week during October half-term. Hotel was a long way from fully occupied, making it very quiet and private (which suited us perfectly). Hardly anyone used the pool and at times it felt as though we were the only guests. Perhaps the only downside was that the restaurant was not open, although food was served around the courtyard and in the sky-bar. Tip: Club sandwich comes with fries and it's enough for two to share. Room was immaculately presented and was made-up every day. No issues with the room apart from the hair-dryer which was faulty. We had a balcony room overlooking the pool area; great. Four minutes walk is the local Carrefour which has a supermarket, cash-point facilities, food court and various shops - everything you need. The Medina is a taxi ride away, and takes between 10 and 20 minutes depending on the time of day. It's easy to catch a cab from right outside the hotel - just stand at the entrance drive to the hotel and wait 2 minutes for one to go by (Cab drivers are constantly on the look-out for tourists and will beep to attract your attention even if you're not looking for one).

We spent the day time around the pool - easy to do given that temperature was in the 30's - and went into central Marrakesh for the evening. Great place and easy enough to handle the outstretched hands constantly asking for money. You just have to go with the flow! Don't get stressed. If all else fails, find a cafe seat and take a breather.

Partner

8/10

Excellent

14 Sep 2014

Lauren

Great hotel, for relaxation

Had a very nice holiday staying at this hotel. It was clean, the decor was lovely. Pool area was quite and relaxing. Would defiantly recommend to stay there.

10/10

Exceptional

12 Sep 2014

James

Fantastic Staff

We had a fantastic stay here, the staff were brilliant, could not fault them Mohamed on reception could not do enough for us, they made our stay

Partner

10/10

Exceptional

06 Jun 2014

Verified traveler

Planning a return!

A beautifully designed & very well presented boutique hotel, run by happy, approachable and accommodating staff.
My husband and I visited for 4 nights (26th - 30th May '14) to celebrate my 40th birthday.
⭐️⭐️⭐️⭐️

8/10

Excellent

29 Apr 2014

Verified traveler

Overall - pretty good!

We didn't see a huge amount of the hotel but overall it was good, breakfast good, staff were friendly. The only 2 downsides were that it states 3 adults can fit in a room, but there are only 2 beds. How do you work that one out? Our argument fell on deaf ears at 1am in the morning, so for the first night we hijacked the sun loungers for beds. Hotels.com kindly sorted it out after that. The only other thing to mention is that they only have feather pillows so if you have allergies, take your own! As I say, overall it was a good choice of hotel.

Family

10/10

Exceptional

21 Feb 2014

jess

Nice hotel close to the market

It was a small but nice hotel with beautiful staff. They were so friendly and helpful. Unfortunately a lot of people speak French but no English. It is hard to communicate but the others that do speak English will help. The rooms were very clean. They always opened doors for you and tried to make it as comfortable as possible. I have no complaints about the hotel. Food and drinks were pricey and you can get it for a lot cheaper In the markets or supermarket. At the end of your stay they will charge you for taxes. Make sure you have money left when you check out. Overall I would recommend it however I don't think it's a five star.

10/10

Exceptional

28 Jan 2014

Verified traveler

Wonderful!

We just got back from our three night stay at Cesar's and had such a wonderful stay. The hotel staff were friendly and helpful and the rooms were lovely, and very spacious. The bed is enormous and very comfortable and our balcony overlooked the pool area so we had a lovely view. The room was also very clean and had fast wifi, a safe, and a mini bar.
The roof top terrace of the hotel is amazing and has plenty of loungers and sofas that you can lay out on and enjoy the sunshine. You can also order food from the restaurant all day which was delicious, especially the calamari.
The only negative I could possibly say about this hotel is that the spa pool in the basement was too cold for my liking, and as the 2 outdoor pools were too cold to swim in at this time of the year, I wasn't able to enjoy the spa. You also need to pay extra for the sauna/steam room which was disappointing and unexpected. If they were able to heat the spa pool up so that it was warm, as well as introduce complimentary access to the sauna/steam room for guests, it would be much better and more enjoyable.
The hotel is right near to a large supermarket, Carrefour, which is great to get snacks and drinks from, and it only takes about 5 to 10 minutes in a taxi to get to the main square/the markets. It's nicely located outside of the hustle and bustle of the main city area so you can fully relax and escape the noise from the city center.

10/10

Exceptional

19 Dec 2013

Verified traveler

Nicely located just outside of the Medina

Perfect. Close enough to the Medina for dinner and shopping, far enough away for a nice relax by the pool or in the Spa. Very close to a new shopping centre too, which was handy for atm etc.

8/10

Excellent

23 Nov 2013

Verified traveler

nov13-good but a few issues

it was good considering what we paid, i would not pay full price for this level of quality, no chance. the pool is not open 24/7, only til 9pm-disappointing. spa services are very expensive-a bit less than london prices-why??? you are in morocco!

the pool isnt warm most of the time and even when you give an hours notice to warm the pool up, it is still cold-ridiculous!

all staff except one lady at the pool reception i found to be very courteous and friendly-as they should be in a 5 star hotel. the last at the pool has some issues because we kept asking for the cold pool to be warmed up and even when we'd ask-it just wasnt done which meant we were swimming in a cold pool-not relaxing or fun!

they have 3 pools, one indoor one which is heated, two outdoor ones that are not-whats the point of these in off season? no point at all-quite misleading and silly if you ask me.

8/10

Excellent

20 Nov 2013

Caroline

Good experience, a few blips

The room was beautiful and we loved the roof terrace for sunbathing. The pool was un heated and a bit too cold for swimming however! The service could be improved as there were not always staff available on the terrace and I was given discoloured water for my tea one morning. The breakfast also lacked cereals and a variety of fruit. The cleanliness of the room could be improved too in the bathroom.

Otherwise the staff were helpful when we asked for drinks and to book restaurants at reception.

10/10

Exceptional

18 Oct 2013

Verified traveler

TOTAL RELAX

Amazing oasis place away from the noisy but fab centre. Total relax quiet and great staff, food, rooms. Second stay and am definitely going back again next year. Refreshed and rebooted!!

8/10

Excellent

13 Oct 2013

Tadas

Nice hotel and very good service.

Overall, excellent hotel: very good food, clean and comfortable. However few drawbacks: outside pools are very cold water, spa staff are quite rood (we did traditional hammam), breakfast buffet needs more variety in food.

Partner

8/10

Excellent

09 Sep 2013

Ashanti King

Luxury

Nice place to escape the madness of Marrakech. Very trendy.

Partner

10/10

Exceptional

02 Jul 2013

Esther

Great Hotel. Full stop.

Absolutely lovely hotel. Really quiet and well positioned - just the right distance away from the hustle and bustle of the medina.

The staff were absolutely lovely - especially Nadia on the front desk. She was so welcoming, friendly and helpful: a real asset to the hotel. I was just sorry I did not get to say goodbye to her and leave her a tip.

The couple of comments that I would have is that the hotel should have more staff who do speak English as client facing staff - for example, on room service. However, having said that, the next time I visit I will hopefully speak more French or even a little Arabic.

Also, it might be a good idea for the housekeeping staff to start work a bit earlier, as when guests came down for breakfast in the mornings (from 8.30am) staff were invariably cleaning the steps etc. Also the sun loungers by the main pool were a bit dirty and uncomfortable.

On the whole, I would definitely recommend this hotel to all.
Thoroughly enjoyed my stay.

8/10

Excellent

02 Jun 2013

Verified traveler

Good for couples

Very friendly staff and clean facilities. A little out of town,but able to walk to centre of Marrakech in 35 mins/taxi for 40-50 DH. Basic room was clean and very comfortable if a little small, however it did have a small balcony. The main pool area was pleasant although there was some loudish music playing constantly which could be a little distracting. Breakfast was of a decent standard. Would suggest best for couples rather than families.

Overall enjoyed the stay, quite nice to be away from the hustle and bustle of the centre of town.

Partner

10/10

Exceptional

18 May 2013

Liz and Tony

A relaxing short break.

The Casar Resort and Spa was an excellent hotel, even though it was a little way out from the centre of Marrakech. We had a room on the first floor overlooking the pool and enjoyed sitting on the balcony with a cooling drink in the evening. A Carrefour supermarket and shopping mall was a few minutes walk away and were very handy. The Al Fassa Restaurant next door was great -, authentic Morroccan cuisine in a lovely setting. All in all, we were very satisfied with the service and facilities at the hotel and would recommend it to friends and family.

10/10

Exceptional

09 May 2013

Dno

Great boutique hotel

Stayed here with friends for a long weekend. This hotel was ideal. The staff are excellent, the owners non pretentious and eager to help, great facilities and cool set up. The rooms are all set up around a big pool, there's a cool rooftop bar and spa. You need taxis to get around but it's easy and cheap to get them from outside. There is a mall close by (2 mins walk) that sells everything you need. I can't emphasise enough how fantastic the staff were.

Family

8/10

Excellent

01 May 2013

Sue

Good choice for visiting Marrakech

Great position just outside the hustle and bussle of the centre of Marrakech. Well maintained and pleasingly decorated. Very clean and staff worked hard to meet everyone's needs.

Music is played all day in pool area, gentle music in the downstairs pool area and heavier at the upstairs bar.

Food is good and available all day.

Partner

10/10

Exceptional

17 Mar 2013

Art

Super ultra nice bed!!

Excelent hotel, super ultra nice beds! And linen shower smell a bit weird the rest was excelent

Partner

10/10

Exceptional

14 Mar 2013

Wasim

5 star jewel and the place to stay.

From the moment we arrived until the time we left the staff and the serive was impeciable. The staff are all so helpful and friendly and everything we needed and required was dealt with within minutes. The check in was done within 3-4 minutes and the welcome drink was a nice touch too.

The hotel itself is a jewel in marracech and really is worth the 5 star rating. Every room is designed differently but eligantly and to high standards.

Partner

10/10

Exceptional

25 Feb 2013

Mum of three

Great for couples.

We stayed for 5 nights with three young children aged 6/5/5. The hotel and the rooms were stunning and the staff went out of their way to make us feel welcome. Unfortunately the weather was ot great so we had to use the beautiful indoor spa pool.
The breakfast was also lovely.
I would recommend this hotel to any couples and it even had disabled access. However I felt a little on edge as ours were the only kids and I worried that we were ruining the peaceful relaxing environment for other couples!
Myself and my little girl had a massage which was wonderful.

Family

2/10

Poor

19 Feb 2013

Dr S M

Ghost like hotel no atmosphere

hotel is situated on a busy dual carriageway surrounded by wasteland which may be developed in 10-20yrs time!! It is not a pleasant stroll into the old town due to the heat, car fumes and road noise. The hotel was empty most of our stay though the web site stated last room available though that may have been my room type. We never ate or sat in any part of the hotel as their was no-one else apart from staff. I requested the breakfast menu as their was no buffet breakfast only to be told their was a standard breakfast with a choice of eggs scrambled,boiled or omelet. The indoor heated pool was dark and only just heated, they wanted to charge for using the sauna 100 dirhams which i refused to pay after speaking to the manager.The apartment was a good size but an unusual layout with tv's in the bedrooms and wardrobes in the lounge.There were no locks on the doors so we whistled when using the bathroom to warn the children not to come in. All things considered not 5 nor 4 star but a mediocre 3 in a poor location with no atmosphere. AVOID

Family

10/10

Exceptional

02 Nov 2012

In need of relaxation

Relaxation all the way

My friend and I booked into here for sheer relaxation and that is exactly what we got! The breakfast was lovely, a fine array of freshly squeezed orange juice, coffee and mint tea in abundance, pastries, yoghurt, , cakes and pancakes! Very good value!

The room was lovely, we booked into the superior and although that is the most basic room it was still very nice. The beds were like sleeping in a cloud and we had a lovely balcony overlooking the pool. The weather was mixed but due to the lovely room and spa facilities it wasn't a problem. The dinner and lunch menu is the same and a little limited but what we did have was done well.

There is a supermarket and cash point as well as a \"mega mall\" just down the road so if you are keeping costs down you can go there for more inexpensive options. We booked a Hammam and massages and it was very good value for money. The mini bar is rather expensive and drinks and food are London prices but the savvy traveller can easily get by and make savings buying at the Carrefour.

I lost my phone on the plane on the way out there and the staff were really helpful offering to call the airport and even go there to check if it had been handed in. I speak a little French but that wasn't a problem either as most of the staff had a least a basic understanding of english. If you are looking for a relaxing stay outside of the hustle and bustle I can strongly recommend it.

It definitely has more of an adult feeling to it although there were children there too.

I would definitely recommend staying here and would live to stay again if the opportunity arose. Very good value when you compare it to a similar level of quality and service in England.

My only cautionary tale would be that we booked an airport transfer for (€17) and it was an hour and a half late. However, when we mentioned this on checking out they took it off the bill with no problem. I would suggest getting a normal taxi as it make things a bit easier and y.ou don't have to circle the arrivals hall where there are a huge number of people with hotel signs! I would even suggest arriving with your own sign with your name on it!!!

All in all a lovely stay and well worth the money. The sky bar is also not to be missed as it is lovely to sit and have an aperitif and watch the sunset (albeit blocked a little by the spiralling presence of the kenzi menara across the way) .

Family

8/10

Excellent

11 Jul 2012

Verified traveler

Beautiful and new hotel, but terrible breakfast

The hotel is as beautiful as in the pictures. The staff trying to give the best service, we got a room upgrade and late check out for free. The SPA is gorgeous. The only thing that we did not like was the breakfast. There was no buffet, and you could only order the same breakfast every day. The selection was pastries, bread, juice, yoghurt and egg. The FRUITS were missing :-( Also it could be nice it the hotel had a small gym, since they got the space for that.

Family

10/10

Exceptional

13 Jun 2012

S Umar

Right Next to the Mall !!!

Great Welcome ! Happy Staff, No pushy Sales , Just a nice relaxing break .. many thanks to Kalima for that extra touch !!!

8/10

Excellent

15 Apr 2012

Verified traveler

Cesar Resort - very good

I went to Hotel Cesar on a girls holiday with 2 friends. Overall we really liked the hotel and would choose it again. The restaurant and bar areas were well laid out and welcoming. We really liked the very cool roof top bar. The food at breakfast, lunch and dinner were good and not too expensive. The Sunday buffet was a particular highlight. The main pool area was great with massive comfy beds. Our only critism would be around the service. While everyone was very friendly and helpful, one lovely receptionist even went as far as to give us a lift into town in her own car, there seemed to be much confusion caused by the fact that there were 3 of us in one room. We had paid a 3rd person supplement but struggled (and failed) to get things like a 3rd bottle of water and a 3rd towel in the room. We all speak a little French but the staff seemed to have great trouble understanding us and at times even a simple thing like getting a bottle of water or the bill seemed to take ages and cause much confusion. I would definitely stay again as it makes a great base for exploring Marrakech but also has lovely facilities for relaxing by the pool but I'm afraid I wouldn't agree with the previous reviews that call this a 5* + hotel, particularly in regards to the efficiency of service compared to other 5* hotels I've stayed in.

10/10

Exceptional

28 Feb 2012

Verified traveler

Fantastic Hotel

Hotel was new - opened 2 months ago. Staff were brilliant and couldn't do enough to help. Cannot praise it enough.