Name: Riviera Inn and Suites 1000 Islands
Address: 650 King St. East, Gananoque, K7G 1H3, CA

2/10

Poor

06 Aug 2026

Darren

The rooms were dirty. The beds were dirty. They did not put clean sheets on. In fact we had to call them up to come and change the sheets so we could sleep in the bed. It had stains and patches that somebody wore on their body that was still in the bed. Disgusting.

10/10

Exceptional

05 Aug 2026

Angela

Well maintained and very courteous staff. We loved our stay and would stay again.

2/10

Poor

05 Aug 2026

Stefanie

First room smelt of stale beer and purfume. Dirty, blocked drain, poo on the light above mirror.
Asked for a refund as it was really bad!
Given a new room as refund was refused by staff.
Second room smelt, but not as bad as the first. It did however have unchanged bedding complete with lots of someone's pubic hair! and blood spots (bedbugs?)The AC had rat droppings visible in it, coffee maker really dirty, mould in bathroom (ceiling, walls and door) poo stains and hair all over toilet, sink and mirror.
Pictures of all above are avaliable for review.
Finally offered refund of 2 nights after Mohammad from Expedia intervened (staff charged us for 1 night as we had used the rooms which is laughable as we were on the property for about 30mins total)
Threatened by staff that they will withhold the refund if we complain.

2/10

Poor

04 Aug 2026

Leroy

Didn't like wasn't able to switch to a ground floor room.
Free breakfast should end at 11am not 9:30am

4/10

Poor

04 Aug 2026

Mohammad nabinur

Booked 1 room with 2 queen bed for 2 nights. Couldn’t stay cause some room furniture was not clean and felt non-hygenic. Building is old. Furniture’s looks old. I found their fabric chair had white stain mark of something similar to toothpaste mark, top of the microwave was not clean. I booked hotel via Expedia. Couldn't stay an hour with my toddler. I called expedia and complained about this. Expedia customer service couldn’t reach to hotel management and told me to checkout from hotel and i will be refunded my money in full. Before checkout i went to front desk and the lady confirmed me that they will not charge anything if i checkout immediately. I checked out and contacted Expedia. After few days expedia emailed me that property denied the claim and hold the charge. They can't do anything about my refund. I called hotel and they said they will charge for one night that is $75. My rent was $109 per night. I contacted expedia again and asked them to reclaim. They were able to refund me the rest of the amount after deduction.

It was a big hassle and annoying moments to deal all these. Expedia tried to escape to refund the amount not dealing properly with the property and provided wrong commitment. Riviera inn management didn’t keep their commitment and are not well connected to their own employees.

10/10

Exceptional

03 Aug 2026

Heidi

Wonderful place

10/10

Exceptional

03 Aug 2026

Mohamad

My name is Mohamed
I felt like I am at home
I really like the owners they are really nice. They upgrade upgraded me to a nicer room with the Jacuzzi.
Nice service love it. I’ll come back again next year.
Also, the breakfast was amazing

4/10

Poor

02 Aug 2026

Cong

Breakfast has toast coffee yogurt only. Beside a main road, bit noisy if you are a light sleeper. Out of date amenities and clean level is not very good. Desktop is sticky. We won’t be back if we have any other options

2/10

Poor

02 Aug 2026

Hichem

My wife was sick and couldn't come down for brkfst, staff didn't allow me to take her something to eat.
The duvet was all covered with yellw stains
Cheap management.

4/10

Poor

02 Aug 2026

Paule

Nous n'avons pas eu la chambre que j'avais réservé, La cafetière n'était pas nettoyée,
le micro-onde sale. Je leur ai dit , je fais le ménage chez moi, ma répondu, ici vous n'êtes pas chez vous, c'est du business. M'a donné le choix de nettoyer ou quitter.Assez insultée, nous avons quitté l'endroit pour retourner vers la maison pendant 4:00 hres de route dans la nuit, car aucun autre hébergement n'était disponible.

2/10

Poor

02 Aug 2026

Max

Complete rip off. Surcharged for one night and there was mold everywhere , super unclean, hair and blood all over the sheets. And the smell was horrendous. Avoid at all costs and go to the comfort suites down the road.

10/10

Exceptional

02 Aug 2026

Jean-philippe

Je recommence bonne expérience

8/10

Excellent

02 Aug 2026

Kathleen

Everything was great. The only issue/ comment I have is that the continental breakfast was really lacking. Like yes there was food and drinks provided but not many options at all, only the necessities, tea, coffee, orange juice, cereal, toast and muffins.

2/10

Poor

01 Aug 2026

Gabriel

Ac leaking all over the floor, mold on the ceiling mouse feces in the ac unit

8/10

Excellent

01 Aug 2026

Yves

Clean and well situated. Breakfast is ultra basic. Room is nice but some of the mattresses have seen better days. Ac is noisy as usual..

8/10

Excellent

01 Aug 2026

shahzad

Parking is easy

10/10

Exceptional

31 Jul 2026

Zeynab

Very clean. Room was smell very good!
Big and beautiful room with comfortable beds. Everything fine!

8/10

Excellent

30 Jul 2026

O

Everything is great except the room smells of smoke

4/10

Poor

30 Jul 2026

Mandy

The room was not as clean as it should have been and the man at the front desk was not very helpful when we asked various questions.

6/10

Pleasant

30 Jul 2026

marie carmen

So-so experience I am older property

10/10

Exceptional

29 Jul 2026

Connie

the place is clean and the location is convenient.

2/10

Poor

29 Jul 2026

Ally

Place is a dump with lazy staff. Not worth the prices

6/10

Pleasant

29 Jul 2026

SANJIV

Only opportunities in breakfast. Not even eggs. Very poor breakfast.

10/10

Exceptional

28 Jul 2026

wade

I

10/10

Exceptional

28 Jul 2026

Greg

The room was unique with a hot tub, good lighting, amenities and plenty of room. The host and other staff were extremely pleasant and went out of their way to make our stay comfortable. He even lent my husband scissors from the office to solve a problem. The Continental breakfast was very simple, which we liked because we'd rather not pay for a large buffet. However, there was an option to buy breakfast from a menu if others preferred a big breakfast. We had a nice stay and would visit again if we were in the area.

10/10

Exceptional

28 Jul 2026

Mangaldeep

Property is good and well maintained.
Location is easily assessible.
Rooms are tidy and comfortable.
Breakfast menu was vey limited. Atleast some eggs could be added to the breakfast menu.

8/10

Excellent

26 Jul 2026

Simin

This is what you would expect from a good hotel in a waterfront area. The front desk lady were exceptionally friendly and pleasant .

10/10

Exceptional

26 Jul 2026

Geena

Excellent price & practical. Clean & staff excellent.
Older property & style but clean.

6/10

Pleasant

26 Jul 2026

Abram

Ok

10/10

Exceptional

25 Jul 2026

Mahmoud

Clean and comfortable!
Clean rooms with enough breakfast for beginning the day!

6/10

Pleasant

25 Jul 2026

Manon

J’écris rarement des commentaires mais ici je prend 2 minutes de mon temp pour le faire!!!Hébergement propre mais à besoin d’amour en ce qui concerne le déjeuner c’est horrible inexistant tranche de pain beurre banane verte dur et un yogourt dans un frigo pas très attirant le pire déjeuner que j’ai vue depuis très longtemps il devrait plutôt dire qui en a pas table extérieur très salle et poussiéreuse dans le gros temps des vacances à 200$ la nuit c’est trop cher !!!

4/10

Poor

25 Jul 2026

Jason

The room was clean enough. I can't complain about that, but this is an older, run-down property not worthy of the price I paid. I understand Gananoque often has higher rates in the summer months, but this is a $79 hotel you stay at when you're too tired to make it to the next exit. Staff was friendly but not exactly helpful. Room wasn't ready on time.

2/10

Poor

24 Jul 2026

Sean

Overall, terrible…we paid $340 and felt like we should have paid $140 max. Garbage left in the bedside table drawer, large chunk (not strand) of hair literally in the middle of the floor, room smelled of smoke, continental breakfast consisted of cereal and white bread (toast). Stay away.

8/10

Excellent

22 Jul 2026

daniel

The property is definitely in need of updates , but the service was second to none .The pool was dirty and in need of repairs , but the staff could not be any better , would stay there again

2/10

Poor

22 Jul 2026

Zinedine

The hotel room wasn’t well cleaned: dirty floors, bathtub wasn’t well cleaned, towels were old and some were stained, it had a particular smell as you entered. bedding was clean but bed was bending in and squeaky sound it made.

8/10

Excellent

22 Jul 2026

Sonia

The room was obviously not vacuumed since there was still crumbs from food on the carpet. A bit outdated but otherwise a good stay for the one night.

6/10

Pleasant

22 Jul 2026

Armiya

Hot tub was big enough for 2 adults with room to spare. Breakfast was very very basic toast jam cereal and some muffins.

Partner

6/10

Pleasant

21 Jul 2026

Bill

Room was clean and comfortable enough. AC unit was extremely loud, hadn't been cleaned in eons.
Breakfast was disappointing, even for the price - head next door to McDonalds instead or better yet check out one of the amazing cafe patios downtown. Staff were generally unhelpful and hard to find. Would not stay again.

Pet

6/10

Pleasant

20 Jul 2026

Éric

C’est un vieil hôtel , propre mais pas au goût du jour … il y avait une souris morte dans la piscine et aucune surveillance, bon pour le prix mais il ne faut pas avoir d’attentes élevées. Bien situé cependant avec une épicerie un Tim et autres restaurants à proximité

Family

4/10

Poor

19 Jul 2026

Devin

Dirty rooms, dirty towels, front desk staff was rude and slow.

Business

10/10

Exceptional

15 Jul 2026

René

All ok

Partner

4/10

Poor

15 Jul 2026

emmanuelle

L’ensemble de la chambre est bien mais les planchers , mure et divan sont sale ! Le lit était bien!

Family

2/10

Poor

14 Jul 2026

Daniel

Room smell like an ashtray and nobody smoke.
Wi-Fi password not working.
Keys not activate for the 2nd. night.

I've seen wors

2/10

Poor

14 Jul 2026

TIANYI

Old hotel needs to be rebuild or reorganizated.

Family

10/10

Exceptional

12 Jul 2026

Kayathiri

The room are clean and comfortable to stay. The outdoor pool is nice to swim especially at night.

Family

4/10

Poor

12 Jul 2026

Dario

Friendly staff, but a frustrating and overpriced stay

While the employees were incredibly kind and quickly resolved every issue we brought to them, the overall experience was frustrating and simply not worth the price.
A few major downsides to note:
- Misleading Photos: The pictures online look significantly different from the reality of the rooms.
- Smoky Initial Room: Our first room smelled heavily of smoke. Thankfully, the staff accommodated a room swap with no questions asked.
- Understaffed Front Desk: The property seems severely understaffed. Five out of the six times I went to the front desk, it was completely abandoned because the employees were multitasking at the attached restaurant. There was no bell or phone to call for assistance, so I had to walk into the restaurant every single time I needed help.

The individual staff members are doing their best, but management needs to address these issues. I wouldn't stay here again for the price they are charging

Partner

8/10

Excellent

06 Jul 2026

Judy

Thanks. Nice stay. Convenient location.

Friends_and_family Friends

6/10

Pleasant

06 Jul 2026

Michael

Bathroom wasn’t very clean and shower pressure was disappointing.
Bunch of very loud guests late and staff didn’t do anything about it.
No ice maco

Pet

6/10

Pleasant

05 Jul 2026

Michael

Our first time staying here.
Pros: beds were very comfortable, great location to McDonalds, Tim Hortons and many other places. Pool was heated but not too warm. Staff was very friendly.
Cons: Breakfast was minimal and you can't take food back to your room?? Never heard of this before, considering the food offered was cold cereal, bread and muffins. I don't know why hotels in Gananoque don't include a hot breakfast? They charge enough for the rooms. ($510 for 2 nights)A real let down. Also, they need more outdoor furniture at the pool and some umbrellas. 8 chairs and 4 lawn chairs just doesn't do the job. I'll give it a 6.5 - 7 on 10.....but that's mostly for the beds and location.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Karl

Une chambre fermé des une suite c'est génial

Family

6/10

Pleasant

01 Jul 2026

Jim

Ok

Self

10/10

Exceptional

30 Jun 2026

GRANT

Room clean parking free and they had an international breakfast and staff very informative

Family_with_children

8/10

Excellent

30 Jun 2026

Madeleine

Bon emplacement, stationnement, bon déjeuner, bon service

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Leah

The outdoor pool was clean without alot of chlorine

Family

6/10

Pleasant

28 Jun 2026

Sang Hyuck

Room wasn't ready when we arrived. Water smells in the washroom. They said breakfast is included but there were only few muffins and coffee. Awful breakfast.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Madhu

Just Some muffins and coffee was the free breakfast. Shower was not working. I should stop believing Expedia reviews

10/10

Exceptional

27 Jun 2026

Guy

The staff was friendly and helpful. The room was clean and roomy. Had a parking spot in front of my room. I would definitely return to that motel.

Self

8/10

Excellent

26 Jun 2026

Taslim

Wast breakfast

6/10

Pleasant

21 Jun 2026

Gennady

The property is not very well maintained, and the facilities are below expectations. The staff tried their best to help and were friendly, but the overall condition of the property needs significant improvement.

Self

8/10

Excellent

21 Jun 2026

John

Nice place ,good people, good stay

Partner

6/10

Pleasant

21 Jun 2026

Melissa

The room was worth the price I paid, and for a one-night stay when you just need a place to sleep, it does the job. I’ve stayed here before and had an okay experience, so I had no concerns about booking again.

Unfortunately, this time when we entered the room, there was a strong cigarette smell, despite it being a non-smoking room. I realize I could have reported it to the staff, but since we weren’t planning to spend much time in the room, we decided to just deal with it. That said, I don’t think this should have been an issue in the first place. The odor was very noticeable, and I would have expected housekeeping to identify and address it before the room was assigned to guests.

Aside from that, the room was basic but clean enough and offered reasonable value for the price paid. However, during busier seasons when rates are significantly higher, I don’t think I would be willing to pay more for this level of accommodation.

Friends

8/10

Excellent

15 Jun 2026

Van chinh

Helpful staff

Family

10/10

Exceptional

14 Jun 2026

Cheryl

Our

6/10

Pleasant

03 Jun 2026

Syed

Comparatively cheap but not worth a holiday experience

Partner

2/10

Poor

02 Jun 2026

Linda

Nothing

Self

8/10

Excellent

01 Jun 2026

Shirley

Staff was friendly

6/10

Pleasant

25 May 2026

WAYNE

It was basic but ok . The staff was friendly .

Business

10/10

Exceptional

22 May 2026

Paneendra

Clean room and friendly staff

Partner

8/10

Excellent

18 May 2026

Karthik

Good Place to rest and sleep. Don't expect any other amenities

Family_with_children

6/10

Pleasant

18 May 2026

Wendy

The stay was overall pleasant, and the accommodation met expectations. The breakfast offering was a $10 discount at the restaurant next door rather than a fully included breakfast, which was a bit different than expected. Aside from that, everything was satisfactory.

Partner

10/10

Exceptional

16 May 2026

Milton

Great accommodation.

8/10

Excellent

14 May 2026

Rudy

Good location

10/10

Exceptional

30 Apr 2026

Mohammed

Breakfast was fantastic! No complains ☺️. Friendly staff and clean property felt really good. Wanted to come back again.

Partner

10/10

Exceptional

26 Apr 2026

Nishant

Excellent

Partner

10/10

Exceptional

24 Apr 2026

Cody

The staff are absolutely great!

Partner

6/10

Pleasant

20 Apr 2026

Julie

Good staff and parking
Could be cleaner

Partner

6/10

Pleasant

13 Apr 2026

peter

It was ok. Check in could have been quicker. The room, although a bit dated, was clean. The TV didn't work. The \"buffet \" breakfast consisted of bread, a few muffins, jam, juice boxes and luke warm coffee. Very disappointing.

Partner

4/10

Poor

30 Mar 2026

wanda

Our stay wasnt great first room had a bad odor, we moved to a different room and they charged me more because of hot tub didnt want a hot tub just wanted a tub.Very dirty they only put clean sheets on shower was full of hair and walls were horrible.

Partner

10/10

Exceptional

23 Mar 2026

Dustin

It is close to everything it needs to be close to

Self

2/10

Poor

23 Mar 2026

Alanna

If there had been somewhere else to go, I would have left. Many parents did find different accommodations. There was hair in the bed and towels hung on the back of the door. It was obviously not clean. Hair in the shower. Other parents found Kleenex in their bed.The staff was nice however they were often unavailable either by phone or standing in the main office for 15 to 20 minutes with nobody there.

Family_with_children

4/10

Poor

22 Mar 2026

Jesse

Very sketchy, would stay away from this area. No cleaning staff at all.

2/10

Poor

14 Mar 2026

Julie

The room was unclean. We did not even end up staying the night and a refund was not optional.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Tim

Yes

Self

2/10

Poor

11 Mar 2026

Andrew

Unsafe

Self

2/10

Poor

10 Mar 2026

Megan

The place is not like how it’s shown on the pictures.

Partner

6/10

Pleasant

08 Mar 2026

Becky

The staff was super nice. We were able to upgrade our room without any fuss. The rooms were ok. Basic updating would have greatly helped. We got the best room there and it was pretty rough. The paint was peeling the fridge had build up inside. The one tv had streaming then the other was basic cable. Just odd. The place was clean just needs a fresh coat of paint and a thorough clean. Also my plates were stolen off my vehicle while I slept which was actually brutal. Not the hotels fault but maybe it’s the location? Not sure just not a nice morning for me

Partner

2/10

Poor

04 Mar 2026

Timothy

Wanted to book in early only if you pay an extra 30 dollars. We booked deluxe king suite. They had us booked in two queen beds room. Room wasn’t very clean. Put sign out to have room made up wasn’t touch. Breakfast was a joke! Would not recommend staying at this motel.

Partner

2/10

Poor

18 Feb 2026

Alan

The room was absolutely not like the pictures in the ad. We were so disappointed as we were looking forward to a stay at a nice place. It was not. There was no breakfast as advertised, I don’t think the restaurant was even open. The room was clean, but again not even close to the website, tiny and old. If we did not have to check out the same day due to an issue at home, we would’ve checked out anyway. Won’t recommend this place ever.

Partner

6/10

Pleasant

11 Feb 2026

Louis

More breakfast options room should have been cleaned better.

Leisure Family_with_children

6/10

Pleasant

02 Feb 2026

Michelle

Amenities. Breakfast

4/10

Poor

31 Dec 2025

Romain

The room was nearly cleaned. Lot’s of dust, hairs, even the sink was dirty.

Friends_and_family Family

6/10

Pleasant

24 Oct 2025

Gerly

no one in the front desk we waited for an hour after someone showed up despite of calls

Leisure

6/10

Pleasant

23 Oct 2025

John

Free parking lots of. Staff friendly, Room was okay could have had the floor cleaned a bit more

Partner

2/10

Poor

20 Oct 2025

Christina

Do NOT stay here. The place is really run down, outdated and overpriced for what it is. I travel for a living and at this price the rooms should be presentable, and everything should not be miss-matched.

The service in the restaurant was so slow that we and 3 other tables got up and left. The people who did have food didn't seem to like it and there was a lot of food left on people's plates. The owners of the hotel were running the restaurant. I have no problems with that, if you are able to service everyone appropriately, however this wasn't the case, and many people seemed to be frustrated.

We did try eating the included breakfast and it was one of the worst I've ever had. Extremely limited options, so I had cereal and even that was stale. My husband had the eggs, and he said he didn't think they were real and he said they had no taste. All the tables were dirty and again the owners were trying to run this all by themselves.

When you are charging same prices as a Holiday Inn or Comfort Plus, I would expect you would have the same standards as these hotels. If not, then you should charge less for a night.

Partner

6/10

Pleasant

19 Oct 2025

Pei Qing

room 162 is very noise. The sounds came from outside of the building. Parking is good. Room is warm.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Carol

A+

Leisure Family

8/10

Excellent

05 Oct 2025

Camille

Ciuple weekend getaway

Was not sure if the firplace worked, may have been turned off for the summer. Floor was dirty and stand up shower extremely small. Jacuzzi tub had water in it when we arrived. Had to drain and clean tub but works really well. Bed was very comfortable, could use firmer pillow. Breakfast was ok. Staff was friendly and helpful when you could find them.

Partner

8/10

Excellent

03 Oct 2025

anthony

The property was clean, quiet, walking distance to everything in the area was a comfortable stay.

Leisure Partner

10/10

Exceptional

29 Sep 2025

sonia

good price for good service