JW Marriott Guanacaste Resort & Spa

Costa Rica , Pacific North Coast / Guanacaste
GUANACASTE, Hacienda Pinilla, Santa Cruz
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100 reviews shown

4/10

Poor

09 Mar 2026

Mark

Pool lounges and chairs at restaurants filthy.

Partner

10/10

Exceptional

28 Feb 2026

Janelle

Every member of that staff that I interacted with had a smile on their face and was happy to answer any questions or help in any way. The room was clean and spacious. Highly recommend upgrading to the garden or pool view room. The resort had everything we needed!

10/10

Exceptional

26 Feb 2026

Michael

Amazing stay!

Partner

10/10

Exceptional

22 Feb 2026

Rhonda

Room was spacious and super clean! Ocean view was spectacular!! Staff were all friendly and helpful the entire stay… love this resort!

Partner

10/10

Exceptional

22 Feb 2026

Kim

Amazing property and community. Lounge chairs are gone by 5am likely some people saving them overnight.

Friends_and_family Family

2/10

Poor

22 Feb 2026

OLIVIA

Clothing was stolen from the room dead rodents were on the sidewalk. Trash was littered everywhere on the property. The staff was not helpful.

Family_with_children

10/10

Exceptional

21 Feb 2026

Sean

Beautiful resort with great food! Friendly staff with a great vibe!!

Partner

6/10

Pleasant

20 Feb 2026

Michelle

Meh. We spent the last two nights in CR here with our three boys. They loved the pools and the all inclusive option. The food was great. The reason for my three stars is this: when you pay this much to stay somewhere you don’t want to get up at 7am to save lounge chairs am I right? When I went out at 7:30am half of the chairs already had towels thrown on them and most people didn’t make their way down until hours later. Honestly, so not cool. The drinks are pretty weak, but the service poolside was awesome. (Special shoutout to Carlos). This resort a. Doesn’t capture the real magic of CR. b. Really isn’t worth the price tag.

2/10

Poor

04 Jan 2026

vanessa

My experience at JW was disappointing, as I did not find it to meet the standards of a five-star hotel.
1. The location is quite remote, requiring at least a 25-minute drive to reach the nearest town, and the hotel does not provide any complimentary shuttle services, even within the property.
2. Additionally, the hotel’s dining options are overpriced, and I faced excessive waiting times of over 45 minutes for food. With limited choices available, it feels as though guests are confined to the property.
Overall, the services provided do not justify the HIGH rates charged per night.

Leisure Family

8/10

Excellent

01 Jan 2026

Rominder

Room was great. Staff were helpful but for this price we expected better communication skills. They should be better versed in English.

6/10

Pleasant

27 Dec 2025

sudhir

Dirt road to go out ; how can you build a property this good and then have a mile of dirt road to approach ? Overpriced for the facility and amenities

Leisure Family

10/10

Exceptional

18 Dec 2025

LeAnne

Beautiful property! Excellent service!!

Leisure Family

10/10

Exceptional

18 Dec 2025

PAMELA

Excellent service

6/10

Pleasant

07 Dec 2025

Pablo

Shower space very small, to open the water you will get wet, can’t try it with extended hand. Breakfast buffet underwhelming, limited, no self-service of coffee/capuccino. Omeletes made to order in only one station and they are small. ‘Ocean View’ is not such, with many obstacles on the line of sight and far. No luggage rack in the room. AC control very limited on temperature selection. People are nice, so is the area surrounding it.

Leisure Family

10/10

Exceptional

04 Nov 2025

Domingo G

Yes, very clean they organized and cleaned our room multiple times a day.
They could’ve had more restaurants open.
Some music down at the pool would’ve been nice. Apparently we went during their lowest season and it was only about 5 to 10% occupied so it was pretty quiet.
There was a minor construction that disrupted our afternoon one day with some very loud pressure washers.
It’d be nice if they had a club with music and dance floor . but they did upgrade us when we got there to a better room with an ocean view. I was very appreciated of that.

Leisure Friends

10/10

Exceptional

23 Oct 2025

Melvin

Nice clean quit

10/10

Exceptional

20 Oct 2025

BrianHwan

Friendly staff

10/10

Exceptional

03 Sep 2025

Thevena

The property was very clean and the staff were very respectful and professional. It was an amazing experience overall.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Gautam

We had minor issues with AC being always on, and the thermostats not kicking in. There was also a clog in the AC unit and cause leaking from the ceiling.

The road to the resort needs work. There is a 10 minute stretch that’s really nerve wracking if you are coming in for the first time when it’s dark, and you worry about the damage to the vehicle.

Other than that, it’s a great place and does deserve all the 5-stars.

Leisure Family

10/10

Exceptional

15 Aug 2025

Alan

Great stay, fantastic staff and beautiful property.

Leisure

6/10

Pleasant

14 Aug 2025

Jayden

I wouldn't go back here. If you're already in the area and looking for a place to stay for a couple nights it's probably worth it, but we did our honeymoon here for 8 nights and I wouldn't recommend staying here for that long.

Pros:

- The pool and property grounds are pretty awesome

- Most of the staff are really nice and friendly

- All of the food, although limited (see Cons section), was quite good, everything tasted great

Cons:

- We did the \"All Inclusive\" option, don't do this. There's so few restaurants and one of them isn't even included in the All Inclusive package, on top of that there are menu items/drinks that aren't included too. It was also confusing what was and wasn't included, kept getting different answers from the staff, so I was nervous that I was going to get a huge bill by the end of the trip.

- The pool was quite warm for a few of the days we were there (early August), makes sense for how hot the weather was when we were there, but it wasn't very refreshing when you're looking for an escape from the heat

- I see a lot of people praising the cleanliness in other reviews, but we had gross dark smudges around the bathroom and stains on sheets and the chair in the room. Nothing too crazy, but was a bit gross.

- If you're looking for a nice beach, don't go here. It's very rocky, was quite choppy when we were there, and the sand isn't anything to write home about (though there are shells and things to see if that's what you're into)

Leisure Partner

10/10

Exceptional

14 Aug 2025

Jasmine

The property is beautiful, the staff is fantastic, and the food is delicious. The room had a lovely view of the garden from the balcony and my children absolutely loved the pool. One downside: It is very secluded so it is a long drive to go one excursions.

Leisure Family

6/10

Pleasant

11 Aug 2025

Charles

I liked that the property had friendly staff and the grounds were well maintained as well as the room. It was more remote which hindered us from leaving the property except for an excursion. It was posted the beach had strong currents and swimming was ill advised which was disappointing. Also no Costa Rican food options for dinner restaurants on the property and there were limited options close to the resort. My other issue was we purchased “all inclusive “ and many times we were served drinks that were not covered but told after the fact which was irritating. Sparkling water was not included- odd. Overall it was ok, the resort shows wear. If you are looking to get out on your own and go to town- this is not the resort for you.

Leisure Family

10/10

Exceptional

08 Aug 2025

Erika

This property was perfect for our family! The pool was great, restaurant options were delicious, and the beach was beautiful and convenient. We watched beautiful sunsets and had a very relaxing time. There were activities available throughout the day like mixology classes, cooking classes, yoga, bike rides, etc. The staff were so friendly and helpful! We would definitely stay here again!

Leisure Family

2/10

Poor

19 Jul 2025

mark oliver

Service was awful.

Room service was 2 hours multiple times.

When leaving our rental car had a dead battery. We asked concierge for a taxi. Said there were no taxi to airport. Asked for shuttle. Said no shuttle. Asked how I could get to the airport and he said he didn’t know.

There were many more failures along the way as well.

10/10

Exceptional

17 Jul 2025

Steven

We stayed in a garden view suite with a private pool. The room was excellent!

Leisure Partner

10/10

Exceptional

09 Jul 2025

Derek

Beautiful resort, great service and lots of things to do in area. Although excursions were a bit far concierge coordinated everything for my family. Will definitely return.

Leisure Family

10/10

Exceptional

30 Jun 2025

Teresa

Staff was amazing.

10/10

Exceptional

16 Jun 2025

John

The pool area is nice and not overcrowded. The pool bar drinks and staff are great! The beach is great for a nice morning walk.

Leisure Family

8/10

Excellent

13 Jun 2025

Madeline

Beautiful property and amazing amenities. Truly a luxury experience that matches the price tag. It was great to stay here for 2 nights and relax. The beach and pool were fantastic, as was all the food we tried. Their restaurants are phenomenal. However, we only did 2 nights because there isn’t much else to do. A great little reprieve from the adventures of Costa Rica.

Leisure Partner

8/10

Excellent

31 May 2025

Craig

Beautiful location on the beach. The food options are just okay.

Self

10/10

Exceptional

22 May 2025

emilia

Staff were AMAZING such lovely people I truly cannot express that enough. However, location a little inconvenient as there is a required dirt path that you need to take to leave and come in. The path is so raggedy and bumpy it’s almost painful. Other than that this resort is amazing

Leisure Family

2/10

Poor

24 Apr 2025

NOTHING TO SAY. WAS TRRIBLE

10/10

Exceptional

23 Apr 2025

Maria

Beautiful property, huge pool, variety of restaurants. Slightly isolated from any towns (half hour drive to Tamarindo and they have a shuttle). Walked to a nice beach restaurant, Lola’s. Could advertise that the spa has a sauna, steam room and small pool. Spa prices were high for Central America but service was good. Really enjoyed the Tamarine Restaurant. Room was very comfortable with a large bathtub. Pool is huge. Nice property, about an hour and a half from Liberia airport. Found a less expensive van to and from Liberia airport than what the Marriott offered.

Leisure Partner

8/10

Excellent

15 Apr 2025

Gary

Nice resort but need to drive between 2 to 4 hours to see waterfalls, rain forest and most activities

Leisure Partner

10/10

Exceptional

30 Mar 2025

Gary

Loved it was there with my family!

Leisure Family

10/10

Exceptional

21 Jan 2025

Tim

Our stay at the JW Marriott Guanacaste Resort was nothing short of perfect! The property was beautiful & well maintained, the staff was friendly, the food was delicious, & the excursions were well organized & fun. Our room was cleaned & restocked to perfection each day & we were so happy we’d thought to reserve a room with an ocean-facing balcony. Each night, the sunset was an event not to be missed! In addition, the serpentine, infinity pool was large enough to provide guests with varying levels of enjoyment. A water volleyball game at one end of the pool went unnoticed by guests looking for quiet relaxation in another area.
Over the course of our week-long stay, we got to experience the warmth & friendly service of the resort staff. We looked forward to being greeted each day by hostess, Karen, who greeted us by name & easily recalled our dining preferences. In addition, Josue and Gustavo, stand out for their exceptional service & sincere interest in our comfort & enjoyment of the property’s many amenities.
As vegetarians/pescatarians & coffee lovers who do most of our own cooking, we were concerned that the resort would not meet our dining preferences. The opposite was true: the breakfast buffet at the resort restaurant, Pimento, had something for everyone. Local fruit, along with the biggest buffet we’ve ever seen, including egg & quesadilla bars, provided a substantial start to each day’s activities. Servers were friendly, attentive & refilled our cafe con leche until

Leisure Family

6/10

Pleasant

19 Jan 2025

Rene

Way over priced for what it was . Staff was short handed . Not paradise for theses prices ! Food was good nothing great ..

Leisure

10/10

Exceptional

19 Jan 2025

Traci

Awesome trip!! People were so nice and friendly

Business_and_leisure Family

10/10

Exceptional

08 Dec 2024

charles

The staff were very good bent over backwards to serve . The food was out of this world

Leisure Partner

10/10

Exceptional

27 Oct 2024

Sharon

Staff were excellent and extremely friendly.

Leisure Partner

10/10

Exceptional

07 Aug 2024

Mahesh

I had a good time with my family, not much dining options so had to always eat out.

Leisure Family_with_children

10/10

Exceptional

20 May 2024

Jon

Great stay at this JW. Friendly staff and great food options.

Leisure Partner

10/10

Exceptional

05 May 2024

Kimberly

We absolutely loved every minute of our stay at JW Marriott Guanacaste. The staff was friendly, helpful and always available. The pool was amazing, along with the beach. Our ocean view room was just as we expected -- breathtaking view! We highly recommend a visit here.

Leisure Partner

10/10

Exceptional

08 Apr 2024

Ellis

Spent a full week at the JW Marriott and had a really great time with my family (wife and 2 girls 10&11). The hotel was really great when it comes to the pool, beach, staff, parking, and rooms. But really the only downside, is that even for a guy who does pretty darn good for himself, the food prices are just plain crazy, and the selection is very mediocre. $24 for a ham sandwich people, $26 burgers, $22 chicken strips, and if you want to eat at the italian buffet $50 a person for mediocre pasta and pizza...I heard the country can be expensive but its just kind of ridiculous.

Leisure Family_with_children

10/10

Exceptional

31 Mar 2024

fabian

Beautiful property right on the beach. Many things to do within the property. Variety of live music every evening in the central plaza.

Leisure Family

10/10

Exceptional

20 Mar 2024

David

One of the best resorts at which we’ve ever stayed. The food at the restaurants we visited was world class, the staff was friendly and attentive (a special shout out to Marco for leading morning yoga practices on the beach), the fitness center was well-appointed, and every day felt like paradise!

Leisure Partner

8/10

Excellent

12 Mar 2024

Theodore J

The staff were awesome. Karen and Juan were two of the amazing employees we will remember from the restaurants.

Leisure Family

8/10

Excellent

12 Mar 2024

Rosalia

For the price point it was a bit of a disappointment. Food and service on the resort was mediocre at best with the Italian restaurant being the worst. Would have expected more from a JW Marriott.

Leisure Partner

10/10

Exceptional

28 Feb 2024

Jeffrey

We just got back from a week at the JW Marriott Guanacaste Resort and Spa and we had a such a great time. We flew in to the Daniel Oduber Quirós International Airport (Liberia Airport), used the recommended transport
( Go CR Vision ) on the JW Marriott web site for our transportation to and from the JW. and made the reservation on line. They were ontime both times and had great service! The entire stay was wonderful at the JW Marriott. We visited all restaurants and used room service and had great service and food was amazing. The other thing that was a pleasant surprise was that every time we pointed out our youngest daughters allergies (dairy and gluten) they could always remake something on all menus that would accommodate her as well as me as I am a vegan. The Tamarine was my personal favorite and we ate there a few times. The coffee/ice cream shop was great for coffee in the morning. I honestly have nothing to complain about. The property was beautiful and clean, the service was wonderful and we just had a great time. We took one excursion, a catamaran / snorkeling trip and made the reservation via the tour office at the JW and that was lovely as well. We didn't have any safety concerns but also didn't go into any cities on the whole trip and generally stayed with recommended tour groups or transportation services. There are iguanas and geckos everywhere! Also didn't have any mosquito problems on the property at all!

Leisure Family

10/10

Exceptional

25 Jan 2024

Christine

Lovely!

Friends_and_family Family

10/10

Exceptional

12 Jan 2024

Florence

Beautiful property right on the beach. Staff was very friendly and accommodating. Many activities offered at the resort which is included in your stay, We really enjoyed the cooking class and mountain biking tour. There are also activities around the property in Hacienda Pinilla. We loved the horseback riding tour. The concierge and the transportation staff were very helpful and always made sure we were taken care of, especially if we had a schedule change. The property is 30 minutes from Tamarindo so we were able to do some shopping. We loved staying here and plan on coming back again.

Leisure Family

10/10

Exceptional

01 Oct 2023

david

Staff and grounds are impeccable. Highly recommended.

10/10

Exceptional

09 Sep 2023

joseph

it was absolutely beautiful

Leisure Partner

10/10

Exceptional

18 Aug 2023

Eric

Beautiful property

Leisure Family

10/10

Exceptional

16 Aug 2023

Anna

Food and beverage could definitely use some help. The food was not up to par with Marriott anywhere else and the drinks were watered down

Leisure Family

6/10

Pleasant

07 Aug 2023

David

Pricey is ok, but only if you provide excellent service and food. This resort keeps the high prices but does not offer great service or even good food. There are times during the day when many restaurants are not even open. The quality of the food and preparation was not great.

Leisure Family

10/10

Exceptional

18 Jun 2023

Thomas

Very nice and unique property with every suite unique in this top rated stay. Staff very kind and friendly

Leisure Family_with_children

6/10

Pleasant

30 May 2023

Courtney

This property looks aged and the food options on site are bad; it's a bit far from any other options as well. We were thankful to have a car to go off site for meals. Service wants to do well but they fall a bit short; bored and over worked maybe? The infinity edge pool view to the ocean is beautiful and the large pool is quite nice. However, many other resorts have a pool. Room AC was cold and we slept well. We would not likely return. Costa Rica is so beautiful and this hotel feels like a lonely island away from the authentic beauty of the country.

Leisure Family_with_children

10/10

Exceptional

16 Apr 2023

nelson

Leisure Family

8/10

Excellent

12 Apr 2023

Gaurav

Nice hotel for a family vacation. Pool and beach were great! Excursions were wonderful but expensive. The restaurants on property were not great and not of the quality you would expect in such a nice hotel.

Leisure Family_with_children

8/10

Excellent

09 Apr 2023

Amirali

Ocean access was great.

Leisure Family_with_children

8/10

Excellent

01 Apr 2023

Christine

Remote property and quiet. Staff is the star of this resort.

Business_and_leisure Family_with_children

8/10

Excellent

24 Mar 2023

Ralph

Many of the restaurants were just ok. Also, their menus didn’t change at all while we were there. Could use some variety. Salads weren’t on the menu. Had to make a special request to get one.

Leisure Partner

4/10

Poor

01 Mar 2023

Marian

Online room reservations are deceiving. Reserving a ocean view room may give you a peak of the ocean from your terrace . It is not clear that to really see a view of the ocean you need to reserve an ocean front room. Also if you have any difficulty walking be aware of this property being very large and walking around the pool to access the steps into the pool can be a long walk.

Leisure Partner

8/10

Excellent

01 Feb 2023

Robert

Beautiful resort. Always chairs available at pool Walkable beach.Staff so friendly and helpful Downside Very rocky in front of resort. 30 minutes away from Tamarindo

Leisure Partner

10/10

Exceptional

23 Jan 2023

Paula Marie

Grounds are beautiful, beach breath taking, staff is so attentive to your needs, dress is very casual at all restaurants and activities, it’s 1.5 hours from hotel but so worth it…. Wouldn’t leave resort next time… no need.

Leisure Partner

10/10

Exceptional

22 Dec 2022

David

Excellent staff! Great pool, beach, restaurants, food!

Leisure Family

10/10

Exceptional

28 Aug 2022

Edward

Simply beautiful.

Business_and_leisure Partner

10/10

Exceptional

11 Aug 2022

Elenilson

hotel is a top 5 in Costa Rica. Staff was amazing. Every single person that worked at the hotel was outstanding. Can't wait to go back.

Leisure Family

10/10

Exceptional

10 Jul 2022

Randall Eugene

Staff and service was amazing.

Leisure Family

8/10

Excellent

23 May 2022

Angelo

It was a pleasure to stay at resort! The staff was kind ,assertive and quick to assist with any needs!

Leisure Family

10/10

Exceptional

22 Apr 2022

Christopher

Thank you. It was great

4/10

Poor

08 Apr 2022

Michael

Massive resort with no shade and a strange, unthoughtful layout. Refrigerator was broken the whole time despite calls to maintenance for repair.

Food was bland and incredibly expensive. There are many great restaurants in Avellanas and Playa Negra, but if you don’t have a car, it will be a $50 cab ride each way. The pool bar closed the kitchen early and would not serve late afternoon snacks despite it’s posted open ours which extend to 5pm.

“Ocean view” room was a peek a boo view through palm trees.

Housekeeping was awesome (loved the extra touches) and overall cleanliness is amazing (par for the course for CR).

Leisure Family

10/10

Exceptional

04 Apr 2022

Michele

The property and the pool are beautiful! All of the staff was amazingly nice and everything is kept so perfect and clean.

Leisure Partner

10/10

Exceptional

02 Apr 2022

Kapil

Awesome place

Leisure Family

10/10

Exceptional

16 Mar 2022

John

The staff was very friendly. Everyone genuinely seemed to want to make the stay pleasant. The beach was awesome.

Leisure Partner

10/10

Exceptional

07 Mar 2022

Franck

Awesome sunsets, the pool was fantastic

8/10

Excellent

06 Mar 2022

Ram

Food options are significantly limited
Visual beach experience varies widely with high tide and low tide .

Leisure Family

4/10

Poor

03 Mar 2022

Wendy

Unfortunately, this property has gone way downhill. From the landscaping to the waitstaff to the food. As a matter of fact, you’re basically trapped an hour away from everything with the inability to get anywhere for less than a $96 cab ride. I have traveled all over the world and quite honestly I’ve never been more disappointed in my decision to stay at a JW. Typically, JW is one of the best chain resorts you can find at a relatively reasonable upscale price. Save your effort and energy and book at the W or Westin. It’s much closer to things and the properties are far superior than JW. I stayed at JW for 9 days and didn’t have one decent meal. Not one….and I can assure you, I’m not a food snob. The food was always over cooked or undercooked but mostly undercooked. When you order a steak or a burger, at medium well it would come bleeding. At one point I ordered room service in the morning and received fruit from another room that had already been eaten along with jam that was already opened and used. It was really quite disgusting especially considering Covid. I did voice my complaints several times but it basically fell on deaf ears. The staff is simply doing the very bare minimum job that they can do. No longer do they meet or exceed expectations. Which quite honestly is some thing that you would expect from a JW. While I loved Costa Rica, I would not stay at the JW property ever again. I am beyond disappointed.

Leisure Partner

10/10

Exceptional

19 Feb 2022

Verified traveler

Such a lovely experience here at JW Marriott in Costa Rica! The service was top notch - they were so accommodating! The rooms were updated and clean, the food was delicious, and the pool was sparkling! Will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

15 Feb 2022

carl

Good property

Leisure Family

8/10

Excellent

14 Feb 2022

James

If you are looking for avery quiet getaway with very few guests and very isolated then this is your spot. You are a 20 minute drive over sections of unpaved gut wrenching roads to even get to the main roadway. Limited dining options, so without a car you are trapped with their offerings at their inflated prices. Staff was friendly so you might want to bring seperate tip money. Tipping on the room charge does not filter to the actual server. The mountain bikes are in complete disrepair. They all need service or replacement. I.E. no brakes or gear selection.

Leisure Friends

10/10

Exceptional

13 Feb 2022

leo

Great location, beach, pool.
Super friendly staff.
Miles of beach to walk.

6/10

Pleasant

16 Jan 2022

Sharon Ronny

I would never stay there again! Booked their most expensive suite, and although on first glance everything looked amazing, the suite was not properly cleaned (found clump of hair on wall of shower from previous guest), tiles in the overhang were missing exposing rusted disgusting interior, and all of the shower and bath water fixtures were falling apart. TV in bedroom was also problematic, not being able to switch to English from Spanish. All of this would not have been an issue if we didn’t have to ask several times for these matters to be addressed.

Additionally, the pool was freezing cold and the golf course, who charged $120 for a round, was not maintained or watered. The club rentals, which cost $60 were beat up and over 10 years old.

All in all, very disappointing experience. Would never return as there are other amazing resorts throughout that region.

Avoid at all costs!

Leisure Family

6/10

Pleasant

16 Jan 2022

Joe

Property is in a remote area with a very bumpy dirt road leading to the entrance. I got food poisoning on my 3rd day and never fully recovered until we left. Room fire alarm sounded off at 100AM and we didn’t get much of a response from the front desk. Loud music played by the pool on Friday night!
Although the staff was friendly, we will probably not return.

Leisure Partner

8/10

Excellent

11 Jan 2022

Ishan

This place is sooo beautiful the staff is very friendly . I would definitely stay here again

Leisure Family

6/10

Pleasant

27 Dec 2021

Blaire

The property was beautiful, rooms were comfy, housekeeping was very good. The pool service and other restaurants were awful. There was a toilet issue at the pool restaurant which was rancid. They never fixed it. There was constant miscommunication with the front desk. Getting into the gym was told to get a key from them than they said you have to go to the spa. This kind of thing went on thru the trip. Running around to different departments.

Leisure Family

10/10

Exceptional

26 Dec 2021

MARGELL

Perfect spot for a family vacation with a beautiful beach and pool to relax. They have plenty of activities, but know they charge everyone $33 for the activities regardless if you participate or not. There is nothing close (walking distance) to do outside of the property and if you rent a vehicle know there's a main road that's unpaved and rough to drive on.

The best tour we took from the hotel was the Buena Vista challenge, where the company drives you out to the volcano region for zip lines, horseback riding, and thermal water experience!

Highly recommend the full board package unless you want to pay over $500 for food each day. Also, take plenty of single dollar bills for tips, it was extremely hard to get change anywhere in order to tip the awesome staff members.

Only true downside was the small and high beds -- one of the kids rolled out of bed one night, but no injuries. Overall, well worth it!

Leisure Family_with_children

10/10

Exceptional

26 Dec 2021

Staci

Great property

Awesome as always! Good COVID protocols, main restaurant does a great job. Fine dining restaurants struggling to provide good service so maybe save and go off property instead. They do a nicecjob with group activities, bike tour, sunset cocktails, beach bonfire... love oceanfront suites.

Friends_and_family Family

8/10

Excellent

24 Nov 2021

David

Trip in November 2021

The hotel and staff were great! The hotel was clean, and well maintained. Food was incredible and fresh. One of the downfalls was trying to line up excursion's, they are supposed to be in from 8-4 but most of the time no one was there. Communication between the departments is not very good. The locations is very far from Overall was a very nice place and quiet.

Partner

10/10

Exceptional

14 Sep 2021

Patricia Ann

The property was impeccably maintained, and the staff couldn't be more friendly and helpful. The location is remote; there's nothing nearby to see unless you travel over a bumpy unpaved road to Tamarindo. That said, there are plenty of amenities on property to keep you and your family occupied, including the largest pool in the region.

Leisure Partner

4/10

Poor

06 Aug 2021

Verified traveler

First off, the property is extremely isolated so you are basically captive. The restaurants all serve the same food choices and, if you happen to have a special diet like vegetarian, you have like three options. The resturants are only open for dinner from 6-10pm and only one place has lunch and only one location for breakfast. Even the pool bar (and towel service) closes at 5pm! They have a free shuttle to the Beach Club but it too stops at 5pm. Bikes are available, but guess what...stops at 5PM. The staff wants you to order room service for all food and is not accommodating or knowledgeable about the events of the day. For example, we made reservations at the only restaurant that had the meal we wanted in the morning and then 10 minutes before our time, they called and said the restaurant was closed. Very limited events and very poor service.

Leisure Family

8/10

Excellent

03 Aug 2021

Verified traveler

Limited food options at el sabanero restaurant

Leisure Family_with_children

10/10

Exceptional

31 Jul 2021

Verified traveler

Very nice resort with beautiful beach

Leisure Partner

8/10

Excellent

25 Jul 2021

Verified traveler

Great service! However the pool towels really need to be replaced. Also some renovation would go along way. We will definitely be back.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2021

Verified traveler

Amazing place! Way better than I expected. The pool and the beach and the views are all incredible. Felt very luxurious for a very reasonable price.

Leisure Partner

10/10

Exceptional

19 Jul 2021

Brian

Best resort ever!

Aside from only a couple of their 5 restaurants being open and some amenities like spa services for the ladies being closed, this was the best resort experience I have ever had. Henry, one of the Bellmen, was absolutely wonderful and probably one of the nicest people I have ever met. Very genuine and wanted to make sure you had the best experience. In fact, the entire staff from check in to check out was fabulous. Cannot wait to return!

Friends_and_family Friends

10/10

Exceptional

19 Jul 2021

Verified traveler

We couldn't have asked for a better

8/10

Excellent

16 Jul 2021

Verified traveler

The property and staff were amazing. I would have liked more activities at the resort, such as shows and music. The music by the beach was only for an hour or two. Would have been nice if it lasted longer.

Leisure Partner