Name: The Ritz-Carlton, Tokyo
Address: TOKYO MIDTOWN 9-7-1, AKASAKA Minato-ku, Minato Ku, 107-6245, JP

8/10

Excellent

01 Aug 2026

Nunziata

The room was amazing with a beautiful view. Staff was very nice and friendly. However, the breakfast buffet was terrible. It’s very low quality and there are barely any options. Bar was great awell as the lounge in the lobby. The sushi restaurant was very good.

10/10

Exceptional

08 Jul 2026

Agnieszka

Wonderful property

Family_with_children

10/10

Exceptional

01 Jul 2026

gregory

Staff was amazing and took care of everything for us from In room dining to luggage transfer to Osaka.

Partner

10/10

Exceptional

23 Jun 2026

Peter

Really helpful staff, super clean and well located near subway station for connecting to different districts.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Prakiti

Amazing hotel. I could not believe that our room was so big conserving it was in Tokyo. Staff were excellent. A must stay hotel.

10/10

Exceptional

15 Jun 2026

Vikas

Great staff , excellent location .
Amazingly clean and large well appointed rooms

Family_with_children

10/10

Exceptional

26 May 2026

Erik

The staff is amazing as always

10/10

Exceptional

25 Apr 2026

Herman

Top level hotel in the world. Beds comfty as clouds, wow effect lobby, excellent food, kind and sweet staff. Excellent stay

10/10

Exceptional

16 Apr 2026

Youngbae

Excellent views!

Partner

10/10

Exceptional

22 Mar 2026

Jeff

Staff has amazing attention to detail - would stay again

10/10

Exceptional

08 Mar 2026

Justin

I have NEVER experienced service like this. Japanese service is incredible. An example: I didn’t have enough hangers in my closet for my clothes. I didn’t mention this to anyone. When I returned from shopping, there were 10 more hangers in the closet. Attention to detail and incredible service!

Self

10/10

Exceptional

26 Feb 2026

MARC-ANDRE

Perfection

Partner

10/10

Exceptional

10 Jan 2026

Jahnn'Quisha

I loved the attention to detail and the view from the room. I will definitely be coming back

Business Self

10/10

Exceptional

09 Dec 2025

Bioseh

Great

10/10

Exceptional

01 Nov 2025

Sameer

Room was fantastic. It was low occupancy, so we got upgraded to the 52nd floor. Could see Mt. Fuji at sunset in the distance

Leisure Partner

10/10

Exceptional

08 Oct 2025

Selina

Very conveniently located at Tokyo Midtown. The rooms are big and comfortable and services are excellent,

Leisure Self

8/10

Excellent

28 Sep 2025

Etsehiwot

The hotel lobby is clean and modern . The staff members are very nice. The room and whole way carpet is old and musty. They need to get rid of carpet in hotel rooms . Thank you

Friends_and_family Friends

10/10

Exceptional

07 Sep 2025

Carlos

It was absolutely wonderful, the view, the service, the experience. Totally worth the money.

Business_and_leisure Self

10/10

Exceptional

05 Sep 2025

Ayman

What makes this place special is an incredible unwavering culture of service. If there is anything they can do to make their guest comfortable they will not hesitate to do it. Great place to spend a work or vacation stay.

Leisure

10/10

Exceptional

14 Jul 2025

lara

This is a beautiful property perfectly located in the heart of the city. Service was outstanding.

Leisure

10/10

Exceptional

15 May 2025

susan

Friend of the staff and willingness to go the extra mile to make you happy

Leisure Partner

10/10

Exceptional

05 Feb 2025

Aaron Jacob

Great location, excellent staff, rooms are showing their age slightly but still a great value, would happily stay there again!

Leisure Self

10/10

Exceptional

13 Jan 2025

Caroline

It is a fantastic place to stay in central Tokyo and especially wonderful with all
Christmas decorations and of course the service is impeccable.

Business_and_leisure Friends

10/10

Exceptional

05 Jan 2025

Michael

Excellent property. Great location, room. Breakfast buffet

6/10

Pleasant

02 Jan 2025

Jin

Understanding it was a during the new year holiday/ extremely busy- still waited a LONG time for any service. Will not be returning to this ritz. Should have stuck with the Four seasons

Leisure Partner

10/10

Exceptional

06 Nov 2024

Verified traveler

Overall a wonderful experience here, however I'd recommend upgrading their TVs as they do not offer any streaming ability so you can only watch local cable. Otherwise a great room, wonderful staff and great food/drinks. Would stay again for sure.

Partner

10/10

Exceptional

06 Sep 2024

Dana

The hotel staff are excellent and prioritize a luxury feel. We had a massive suite that was very good size and if you stay in a room that has access to the club floor, the views are remarkable. The only detail that I wasn’t a fan of was the hotel is 17 years old and a lot of it looks and feels like something that was done and relevant 17 years ago, so it has a bit of vintage feel, if you like that.

Leisure Family

6/10

Pleasant

15 Aug 2024

Cleo

Ritz Tokyo/stayed for 9 nights August 2024.

Dishonesty from Spa/massage, never charge your guest without informing them of extra service. Beware! Very disrespectful. No formal apology.
Bad service in club lounge breakfast & evening canapés, had to get the ladies & gentlemen to clear table.
Club Breakfast restricted 1 & 1/2 hours & evening canapés restricted one 1 hour. Asked guests to leave after 1 hour. We found very offensive & disrespectful. Eat & run - no class & elegant specially at the the Ritz. No excuse that the club is busy (stayed for 9 nights not even busy)
Food is average for the Ritz Carlton. Seafood is non existence. Mainly cater for Japanese guests
Bistronomy Towers, service was excellent but food also average

Cost cutting is on a high scale, not up to standard of Ritz Carton. Never return & never recommend Ritz Tokyo, Ritz Osaka to anyone 5/10.
Ritz Singapore 10/10

Business_and_leisure Partner

10/10

Exceptional

06 Jul 2024

Marika

We recently stayed at the Ritz Carlton Tokyo in the Millenia Suite, which was the perfect size for our family of three. The suite offered stunning views from both the bathroom and the living room, adding a touch of luxury to our stay.

Our Club Lounge access was a highlight, with its breathtaking views and excellent food. The staff were incredibly welcoming, knowing our names and being attentive to our special needs, including food allergies. This personalized service made our experience even more special.

Getting around Tokyo was made easy with the help of the hotel staff. They were always available to call taxis and communicate our destinations to the drivers in Japanese, ensuring a smooth and stress-free experience. Taxis were always readily available, which made exploring the city convenient.

For those needing laundry services, there's a laundromat just a 5-minute walk from the hotel, adding to the convenience of our stay.

We enjoyed several family activities during our trip, including visits to Teamlab, the Ninja Experience, and the Ninja Tokyo Restaurant. Each activity provided unique and memorable experiences that we thoroughly enjoyed.

Overall, our stay at the Ritz Carlton Tokyo was exceptional. The combination of luxurious accommodations, outstanding service, and convenient amenities made it an unforgettable trip for our family. We highly recommend it to anyone visiting Tokyo.

Leisure Family

10/10

Exceptional

20 Oct 2023

yi

Everything is good. Just the breakfast starts at 7:00am is too late. If can start 6:30am will be better because come from America have a jet leg. We get up at 5:00am and Hunger but no place can get the breakfast. The last day I have to check out hotel at 7;15am and have no chance to get the breakfast. And waster my breakfast two people payment.

Business_and_leisure Family

10/10

Exceptional

10 Sep 2023

Jeff

Excellent modern facilities and friendly staff. Would have no hesitation staying there again.

Leisure Family

10/10

Exceptional

13 Dec 2022

Shaw Jiun

Best

Excellent

Business

10/10

Exceptional

19 Nov 2022

Sidharth

The room is very big and comfortable. The staff went out of their way to help me with all my needs. The swimming pool and spa experience is heavenly. One of the best beds I’ve ever slept on. The view from the lobby and bar is breathtaking. This is an extraordinary hotel with amazing staff.

I would like to especially thank Reika and a gentleman from Sri Lanka at the bar, who served us drinks and dinner. They are amazing people.

Leisure Self

10/10

Exceptional

03 Oct 2020

Jay

Absolutely perfect. We totally spend great time while our time in your hotel.

Friends_and_family Partner

10/10

Exceptional

20 Feb 2020

Anakin

Great experience!

Great location and amenities. What you’d expect from any ritz Carlton plus the attentiveness of Japanese hospitality services. Excellent time there.

Partner

10/10

Exceptional

16 Feb 2020

Verified traveler

Fantastic hotel. Top level service and amenities. And the views were overwhelming.

Business

10/10

Exceptional

30 Jan 2020

Jim

It’s the Ritz, the name says it all. This hotel was as good as it gets, great staff, location. Service.

Leisure Family

10/10

Exceptional

12 Aug 2019

Francesca

Tokyo Trip!

The staff was incredible! Super helpful with exceptional service! Thank you for a wonderful stay!

Family

10/10

Exceptional

05 May 2019

greg

The best hotel we have ever stayed at. From pickup at the airport to the final transfer to the cruise ship...flawless. Staff seemed to be clairvoyant in anticipating needs. Property immaculate.

Leisure

10/10

Exceptional

04 May 2019

Verified traveler

View Cleanness

Friends_and_family Partner

10/10

Exceptional

23 Feb 2019

Verified traveler

The condition of room is so clean and tidy. The staffs are kind and thoughtful and their english is fluent. It couldn’t be better.

Business_and_leisure Family

10/10

Exceptional

10 Jan 2019

Verified traveler

Best hotel I've ever stayed in. Excellent service, location, restaurants, bar, live performances, you name it!

10/10

Exceptional

16 Dec 2018

MR

As long as I know, this Tokyo RC is one of the best.

Leisure Partner

10/10

Exceptional

15 Dec 2018

george

Amazing!!! The Ritz is a fantastic place. The staff were amazing , to bad the American staff are never as accommodating as the Japanese staff. What a different experience to be in a five star hotel in Japan.

Family

10/10

Exceptional

04 Oct 2018

Dorito

Luxury Hotel close to subway and connected to a mall. Room and bathroom were spacious by Japanese standards.

10/10

Exceptional

04 Sep 2018

peter

Superb hotel

Superb luxury hotel in excellent location Mid town plaza which offers many shops and restaurants. Excellent friendly staff and service. Very good choice of restaurants in the hotel too. Lovely views of Tokyo skyline from the rooms on floors 45 upwards. Would highly recommend this hotel

10/10

Exceptional

29 Aug 2018

Joanna

Excellent trip.

Partner

10/10

Exceptional

19 Jul 2018

Dolly

This Hotel is wonderful. The location is excellent. Close to shops, restaurants and many sights. From the moment you pull up the staff makes you feel special. Everyone is friendly, knowledgeable and eager to please. Reception was very efficient and welcoming. Staff at breakfast wonderful and Jumanna made breakfast a special time. The concierge desk great to work with, especially Monica. Moka at reception very helpful and very welcoming. The food excellent. Afternoon tea a delight. The staff at tea and the bar excellent. The rooms a dream! Housekeeping keeps the room spotless. My place to stay in Tokyo when I return. I loved everything about the Ritz Carlton Tokyo. I highly recommend it.

10/10

Exceptional

11 Jul 2018

Carlos

The location is perfect. The staff is super friendly, they pamper you even before check in. The MidTown Mall is connected to the hotel and that is a plus.
Is my second visit to this hotel and I can’t imagine stayng in any other hotel.

10/10

Exceptional

07 Jul 2018

Scott

Excellent hotel and incredibly helpful staff! Cafe and Deli food and Manager fantastic.

10/10

Exceptional

02 Jul 2018

Verified traveler

amazing experience in a top class hotel

Everything was perfect. The view, the staff, the location... Can't wait to come back.

10/10

Exceptional

26 Jun 2018

Paul

You helped make Tokio special.

Incredible hotel. But what truly made it special we’re the people! The service and willingness to help us discover Tokio made it a special stay. And ... breakfast!!!! Amazing.

Family

10/10

Exceptional

26 Jun 2018

Verified traveler

What a view!

It seems like the tallest building in tokyo, with the best views in town. Staff is very friendly, and helpful.

8/10

Excellent

25 Jun 2018

Verified traveler

Nice hotel overall and well managed even. The lobby chronically smells like cigarettes though because smoking is allowed in the evenings

6/10

Pleasant

28 Apr 2018

Carla

Didn't Deliver

This was the $1500 splurge on our last day in Japan. I wanted to have a view of Mt Fuji just like the photo in Expedia. We didn't get it. We got some other view. Besides, I didn't know it rains a lot and you often can't SEE Mt Fuji. I could have booked a five hundred dollar room. Second, I booked here for the 'Airport Transport'. It's NOT Ritz-Carlton. It's a Vendor. It BOOKS UP and it COSTS MONEY. I didn't get to enjoy Tokyo because it takes two hours to get to the airport (Three on the bus because it stops at other hotels) and a cab is three hundred dollars. The bus is thirty a person. I could have taken the train/metro but was afraid to get lost at the right terminal. So we sat at Narita for seven hours, three roaming around aimlessly before the United terminal opened. We had less than twenty-four hours in the suite--making the suite about $100 an hour.

Yes it was fancy. Yes the staff was above and beyond (one got a Ramune for my son, and another made a beautiful origami). I don't know if people know it's a little scary to have people knock on your door at night--for Californians we get nervous. Breakfast was included and was excellent. Our sushi dinner was phenomenal!

My main gripe was that in Japan, you are not expected to tip. But at the Ritz Carlton, the staff lingered as if they expected a tip. Three did. And the whole 'vibe' isn't our 'thing'...I don't like 'snooty', and everyone there was into that, especially the guests. Laguna Niguel one is super nice 100%

10/10

Exceptional

09 Apr 2018

Verified traveler

The staff were exceptional. The location was great.

10/10

Exceptional

03 Apr 2018

Nessa

A true 5 star hotel and service!

This is a true 5 star hotel with 5 star service to go with it, not a 'fake' 5 star hotel where hotel receive 5 stars based on customer feedback and customer ratings. The service is unbelievably amazing, exceeding all our expectations (there service is almost similar to the famous 7 star hotel in Dubai - Burj Al Arab). There attention to detail in service is almost not human...they are superhuman! The staff know what we wanted before we can even think of it, then they add a little more extra service by advising us on how an alternative will be better than the one we thought up. We arrived about 8 hours early before check-in time, we had a very long flight (about 19 hours with 2 stops before our final destination), we hadn't slept during our trip, they offered us a 'sleeping room' (a room that was available which was a twin room) to rest in until our room was ready for 3pm. The club lounge was very luxurious where there is always something to eat, they allowed us to order room service from the club lounge which from our experience many other 5 star hotels refuse to do this. Few things I think the hotel can improve on is offering their club lounge guest the choice of either breakfast buffet at the main dining area or breakfast at the club lounge. Also, the hotel offers shuttle bus service (at charge) to Narita airport, they should advise their guests at point of checking in that there is an option to book this if they choose.

8/10

Excellent

21 Feb 2018

TM

Nice hotel but an inconvenient location

It is a very fancy hotel but the rooms are not well designed so it does not feel luxurious.
Little choices of food at the lobby bar and the breakfast buffet is limited compared to other luxury hotel buffet even by the standard of less expensive one.
The lobby feels awkward and corporate.
But most of all the location is inconvenient at the end of the mall and the entrance is hard to find, and we needed to walk thru a ghost town of a mall thru confusing passages without signage to find it.

10/10

Exceptional

11 Dec 2017

Joy

The Ritz Tokyo

It was all just amazing! The view from the room was so mesmorizing- beyond stunning

8/10

Excellent

09 Sep 2017

Missy

Definitely choose the Club Floor

I can't say I'm a Ritz fan but I chose The Ritz this time because the pool at Park Hyatt was closed for maintenance. I had a room on the Club Floor. If you are going to be out all day then perhaps it's not worth paying extra for the perks. I just wanted to relax at the hotel so it was a very good deal for me. However, I always find the food at the Ritz (not just Tokyo) a bit disappointing. I wouldn't recommend the Sunday brunch there. The brunch/semi-buffet lunch at Park Hyatt was much better in terms of variety, taste and value. I had a lovely massage at the spa but I regret getting the Sodashi product because it's waaaaay overpriced even with my 10% discount. Overall speaking, 4 out of 5 for me. I love my room (should've asked for the Fuji view). I love the staff. I love the pool.

10/10

Exceptional

27 Jul 2017

Verified traveler

Close to shops

Nice hotel friendly staff
Good location
Enjoyed our stay there and breakfast

10/10

Exceptional

09 Jul 2017

Verified traveler

One of the Best hotels, ever.

Exceptional Hotel in every respect except one.
1500Yen for a Latte or AUS$18.00 is just NOT necessary!!

10/10

Exceptional

01 Jul 2017

John

The only place you should stay in Tokyo.

This hotel was absolutely the best hotel I've ever stayed at. The service was impeccable, the staff was polite, respectful and very helpful. The breakfast was included in the room rate and was 5-star and delicious. The hotel is one of the tallest buildings in Tokyo and the views from the resturant and the rooms was incredible!

Partner

10/10

Exceptional

20 Jun 2017

Robert

1st time ever that I didn't want to leave a hotel

The entire staff did a great job during my four night stay. They weren't perfect, but they are as close to that as you can get on earth. I didn't want to leave and this was just a business trip! The room was the quietest hotel room I have ever experienced.

8/10

Excellent

30 May 2017

Christopher

Classy and Friendly

The Ritz was located in a great area, by a beautiful park and a mall filled with dining options. The staff were all friendly and pleasant. The hotel is located on a few floors of a larger building, so you do need to take two different elevators to get to your hotel room. The restaurants in the hotel are all expensive, but you can dine in the mall for a reasonable price. The lobby was clean, but did smell like cigarette smoke because people are allowed to smoke indoors in Tokyo.

Partner

10/10

Exceptional

19 May 2017

Andy

Book 53th floor for club access; they are amazing!

Amazing people, service, and quality.

Partner

10/10

Exceptional

17 May 2017

Helen

everything about the ritz was amazing except for the SHOWER. Everything inside the shower felt dirty. The floor felt so sticky, and the walls had clumps of previous stayers hair. So gross ... and so shocking for the Ritz. The shower felt like a 1 star place but other than that, was spectacular

Partner

10/10

Exceptional

22 Apr 2017

John

Hotel Staff and Amazing View

The staff were friendly and attentive to all our needs. They truly made our honeymoon very memorable. I highly recommend paying for club level it includes: views from the 56th floor, the best staff are amazing, great food and drinks throughout the day. The chef of club level made us a special omlet and card wishing us a happy marriage. The restaurants at the hotel were amazing. Azure 45 has great food with views of Tokyo tower. We will definitely come back and stay here again

8/10

Excellent

19 Apr 2017

Nat

Nice hotel with good service

They take care about my restaurant reservation well. And manage to keep my parcels before my arrival. The English standard of the staff are good.

10/10

Exceptional

31 Jan 2017

Joe

Tokyo Wonder

The staff made the stay. They were wonderful. The US could learn a great deal from Japan and what quality really looks like. The room was quiet, the hotel was right in the heart of everything. We would not consider any other location in Tokyo.

10/10

Exceptional

07 Jan 2017

Verified traveler

Above and Beyond

We stayed at the Ritz for two nights for our elopement in Tokyo. Not only did the staff translate necessary documents for our confirmation at City Hall, they were also our signed witnesses for getting married abroad. They also kept finding new ways to congratulate us with surprise gifts and experiences. We've never felt so well taken care of, and truly feel like the staff went above and beyond out of a genuine desire for us to have a special day. Thank you!

Partner

8/10

Excellent

03 Jan 2017

Paschalis

Very nice but not memorable - except for the views

It is what you would expect from a hotel of this class. But nothing really memorable. Nothing really stands out as being truly worth revisiting. I still find it hard to stomach that for the price of the room which was not in any way discounted, breakfast was not included. When you're paying about 800 USD per night you might reasonably expect a modest continental breakfast thrown in.

Partner

10/10

Exceptional

08 Nov 2016

Pierre

One of the Best in Tokyo!

Great suite, superb view of the Fuji Volcano, the harbour and the city, fantastic restaurants (the Japanese was my best sushi ever, and the one star Michelin French restaurant is worth 3 stars in my opinion!), great location, easy access to subway, restaurants, shops, etc. Just love the experience

10/10

Exceptional

31 Oct 2016

Rakesh

we had an amazing stay, the hotel was beautiful and the staff very friendly

Partner

10/10

Exceptional

23 Oct 2016

Carlos L

Staff was excellent room was superb and extremely clean!

10/10

Exceptional

16 Sep 2016

Arthur

Very couteous staff. Upgraded our room to the corner suite on the 47th floor with gorgeous view of city.

Partner

6/10

Pleasant

16 Aug 2016

Sheng chih

Bad feeling with hotel staff !!!

Stay was alright ! But we seem some hotel staff not friendly at all . I think this hotel still need education for staff more !!!

Family

10/10

Exceptional

07 Aug 2016

Verified traveler

Wonderful hotel. Close to everything.

This was the best hotel I ever stayed in. The staff was very friendly.

10/10

Exceptional

18 Jul 2016

Verified traveler

I give this hotel all the staff and location an A+ Rating. My stay there was one of the best experience I had.

10/10

Exceptional

21 Jun 2016

Verified traveler

Best five star in Tokyo

Best overall five star in Tokyo. Great room service, great rooms, one of the best sushi restaurants in Tokyo. Good spa, excellent concierge and if you are traveling around Japan they will store extra bags for you.

Partner

10/10

Exceptional

18 Jun 2016

Verified traveler

At the heart of Tokyo with amazing staffs

Arranged all of what I needed. Great staff, facility, view, and procimity to the heart of Tokyo.

10/10

Exceptional

31 May 2016

Racheal

18/05/2016 - Deluxe Room (Club Floor)

My husband and I have stayed in 5 star hotels around the world and this is definitely the best experience we have ever had. The hotel has recently been renovated and the styling is impeccable. The attention to detail is second to known.
Club room - there was food available all day, buffet breakfast, light snacks, high tea, evening buffet. Complimentary bar until 10pm.
The staff - were extremely attentive, always greeted you by name, made a point of remembering what sites you intended to visit. What your regular drink was.
The main hotel bar - is out of this world style, staff, view and stock.
The room - we chose deluxe room which is a large double room, sofa area, bureau area, 2 double wardrobes, bathroom with separate shower, twin sinks.
The room view - we chose \"city view\" I wouldn't choose \"Mount Fuji\" as it can't be seen due to weather
The location - Tokyo Midtown/Rippongi. This area has recently been developed, it is very central for all areas of Tokyo, high end designer shopping and Galleries etc.
Metro - my husband and I spent a little time understanding the underground system and Rippongi is a major station so this made it easy for us to get around quickly if we didn't want a taxi.
It happened to be my birthday during our stay, I think I mentioned it to a member of staff during our stay. On the morning of my birthday I was wished a happy birthday by every member of staff.

10/10

Exceptional

25 May 2016

John

Great location and room views

The view from the room was spectacular. Location was also very convenient particularly if you want to take the subway.

8/10

Excellent

23 May 2016

Verified traveler

Very nice room but be forewarned 3 card monty

It was quiet and nice overall wonderful view. However neither the hotel nor hotels.com stood behind their lowest price guarantee. Everyone played games, I really dislike being told one thing and then having a different thing happen, which was exactly the case here.

Partner

10/10

Exceptional

23 Apr 2016

Verified traveler

Perfect in every way

Hands down the best hotel in Tokyo: location and service cannot be beat.

10/10

Exceptional

07 Apr 2016

Verified traveler

the staff are helpful and nice, the looby is grand and rooms are large. Overall very good.

Family

10/10

Exceptional

18 Mar 2016

Jeremy

Superb hotel! Second stay!

Will keep coming back to this hotel if it's not sold out. Was lucky enough to get a few days here again on this Japan trip. High season and the rooms go fast. Absolutely amazing attentive staff and the hotel is beautiful. Will be back!
Accidentally left my phone charger and they found and put it aside for me. The staff goes out of their way to make this hotel an 'experience', not just a \"stay\".

10/10

Exceptional

12 Mar 2016

Joseph

Very very good indeed!!

Partner

10/10

Exceptional

05 Mar 2016

Carol

The Ritz Carlton in Tokyo is one of the nicest hotels i have ever stayed in. The staff was incredible. They made sure every request was fulfilled immediately. Our room had a spectacular view of Tokyo! I highly recommend dining in the restaurants or lounge at night to see the best views the city has to offer, not to mention that the food is delicious. I would definitely stay there again.

8/10

Excellent

24 Feb 2016

Ega

Nice hotel, bad reservation system

The hotel is what you would expect from Ritz Carlton, but be aware that this is not the Ritz Carlton from the past, nowadays they donr have the service and luxury they used to.
I had to loose lots of time at checkin because I had a King size bed room confirmed and they said I didnt... At the end they gave me another room with 1 king size bed and where expecting me to pay 40% additional to have that room, which I didnt so I had to move to a third room...
Everything else was fine.

10/10

Exceptional

27 Jan 2016

Camilla

Unmatched Hospitality

Words do not begin to describe how helpful, kind, and loving the staff at the Ritz were! To begin my travels I was able to call the concierge with the request for a coveted spot at Sukiyabashi Jiro. A request that neither of my credit card concierges were able to secure. That alone was impressive and made me excited for my stay! I spent a week traveling in Japan before my stay at the Ritz and not only did they receive and hold onto a box of winter clothes I mailed weeks before my arrival, they also held a bag for me and did my laundry from my early trip to Bali while I spent time in Kyoto. When I finally arrived to check in my room was read with my dry cleaning, laundry, and bag already in the room. They sent French macaroons to my room as a birthday welcome. They also went above and beyond when my friend, who wasn't staying at the Ritz, lost her wallet, phone, and passport hours before she needed to leave for the airport. They called the US embassy, sent out an alert on both the subways and metrolines, called our previous hotel, and had the (possibly obvious but nevertheless genius) idea of using the find my phone app! The service, detail, and hospitality at the Ritz-Carlton Tokyo is unmatched! I cannot wait to return and stay with them again!

Partner

10/10

Exceptional

19 Jan 2016

Joshua G.

Fantastic place run by awesome people.

Upon arriving, they welcomed me by name before I even got out of the cab. I'm not even sure how that was possible except by complete accident. They were very helpful and courteous at all times.

Partner

8/10

Excellent

19 Jan 2016

Verified traveler

Typical Ritz standard

Cons: The hotels lobby is at 45th floor and the closest metro is around a 10 minute walk.

Pros: the hotel has exceptional service, the lobby and rooms are inviting for its city view. The hotel is attached to a mall that caters to your necesities and shopping as well

10/10

Exceptional

12 Dec 2015

Robert H.

Very luxurious

The Ritz is a sanctuary where you can retreat to whenever you require the best of service and comfort. Let it be said, it comes at a cost. But for those who can afford it, it is definitely worth it from time to time. What a splendid experience taking you back in time to the old days where value was put on service provided to each and every individual customer.

Family

10/10

Exceptional

03 Dec 2015

Verified traveler

One word...Fantastic!

Loved it all from the moment we walked in! The staff was phenomenal, the room was perfect.

10/10

Exceptional

14 Nov 2015

Verified traveler

Superb. If the highest quality

Spectacular views. Superb service, quality food and the room was magnificent.

10/10

Exceptional

13 Nov 2015

Verified traveler

Great hotel with amazing staff.

We stayed in Tokyo for 5 nights for sightseeing. It was the beginning of a 2 week stay. This hotel was the perfect place to begin.

Partner

10/10

Exceptional

10 Nov 2015

jing ling

everything wonderfor.Stayed there several times, highly recommended. The view from the rooms is spectacular, the service is immaculate

Family

6/10

Pleasant

09 Sep 2015

Verified traveler

Don't stay here if you're under 60

The area is incredible, the concierge services are good but the hotel is soooo old and the rooms are not too big.

Partner

10/10

Exceptional

05 Sep 2015

EM

Located in a central area and great access to Toky

Very well trained staff. Very nice and respectable. Always made sure we wer comfortable and feel welcome. The Reataurants were made to be comfortable and have amazing views of the city