Name: Nine Hours Akasaka
Address: 4-3-14 Akasaka, Minato, Tokyo, 107-0052, JP

10/10

Exceptional

29 Jul 2026

Ai

Bed is clean, staff helpful

10/10

Exceptional

26 Jun 2026

Ray

Very easy check in…. Rooms were very clean and they were actually something i needed.. quite and sleep

Family

8/10

Excellent

23 Jun 2026

Vincent

Good for one quick night.

Partner

10/10

Exceptional

22 Jun 2026

Kayo

The staff were all incredibly kind, friendly, and professional.
The locker rooms were cleaned every day, and the entire facility was spotless and very well maintained. I had a great experience and would definitely recommend this place.

Self

8/10

Excellent

15 Jun 2026

Ghazi

It was a nice experience, i booked because i wanted to experience a Japanese capsule hotel. But if you dont have the budget for a proper hotel, this is your best bet.

Its very clean, modern and well maintained. The staff are very helpful and the place i generally very clean. They provide towels and some other useful amenities including hair dryers.

One very important thing i was concerned about with a budget option like this were the clientele (other guests within the hotel), and i was pleased to see that they were mostly young men and women who are all clean, polite and well-mannered, no weirdos or slobs. Thats a huge plus.

Two issues with this place are the extremely small and narrow locker room downstairs where you have to really compete for space to take your suitcase out and fetch your clothes everyday and another issue is the sleeping pod itself does not have a built in fan or something inside, so the AC is only on the outside cooling the room in general which may result in the pods getting kinda hot inside. And one very weird thing is that there was a camera pointed towards my face in the pod, not sure why.

Again, i highly recommend this place if you’re on a tight budget. Note that the metro station is also close by which will make your life much easier.

Self

2/10

Poor

07 Jun 2026

Alyssa

Wasn’t clean or friendly

Friends

10/10

Exceptional

25 May 2026

Natalie

I love 9hrs! I will be staying here again.

Self

8/10

Excellent

23 May 2026

Kimberly

Great accommodations in a lovely neighbourhood close to the train station and good food. Facility was amazing and capsules very comfortable and spacious. Please be aware that there are cameras in the capsules which you can ask staff to be turned off.

My only compliant which is not the facilities fault because they do communicate the rules and there is signage, is that travellers use this space like a youth hostel and don’t obey rules like no luggage and shoes in the sleeping area/floor. So where there should be silence on the sleeping floor, we had other visitors wlaking in their shies, packing, and making noises. This was not significant enough to impact our great experience here.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Ron

Clean room, free pyjamas and good amenities such as towels and shower gel etc

Self

4/10

Poor

17 May 2026

Aya

Rooms are clean, bathrooms can get messy at rush hour. Locker space was enough bec we did not have any luggage. Pjs felt like workout clothes. No additional amenities given

Friends

8/10

Excellent

07 May 2026

Joseph

It’s in a decent location with streets full of restaurants and some convenience stores. The capsules were clean but I could have used some more air conditioning. There are private showers and lockers on the basement floor. It’s pretty crammed down there, but that is what you should expect.

Friends

10/10

Exceptional

25 Apr 2026

Karlie

It’s was very cozy

Friends

4/10

Poor

27 Mar 2026

Tom

Pod itself was fine for what it is. Bathrooms and common areas (lockers, showers etc) all smell absolutely disgusting throughout the entire area which means you’ll be grabbing your stuff from your bags while smelling very intense urine and faeces. Staff that greeted me were very nice however I heard later staff members being extremely rude to other customers. Overall it was not a great experience and please do not book this place if you have large bags!

Self

8/10

Excellent

03 Mar 2026

rory

Decent for a quick stay, it was what we expected from a pod hotel and wanted to have the experience! Definitely an amazing way to travel if you’re on a budget

6/10

Pleasant

24 Feb 2026

Sun Ho

I expected a lot because I really enjoyed myself at the women’s only 9hr in Kanda, but this location was more cramped and less clean. The bathroom was always out of paper towels and the showers weren’t as clean (though they were not dirty, necessarily). Even the amenities like the hair dryers weren’t as nice. I wouldn’t personally stay here again, but it’s not a bad spot if you’re in a pinch.

Friends

2/10

Poor

13 Feb 2026

Daniel

Worst hotel stay of my life. The bed consisted of an extremely thin mattress on plywood. Plugs in the capsule did not work, the blind did not fully close so light came in and others were noisy in the sleeping area. The basement where you store belongings reeked of mould which stuck to your clothes, the showers were not cleaned nearly enough. Despite being extremely sleep deprived and jet lagged, I could not sleep here. There are numerous notices posted around the hotel about complaints from local residents of the area about hotel guest conduct (smoking, noise). I do not recommend whatsoever and suggest avoiding, even for a single night. I booked two weeks and did not return after one single depressing night.

Leisure Self

2/10

Poor

12 Jan 2026

Kevin

Poor communication. Tried to rebook weeks ahead of time but did not hear back.

10/10

Exceptional

03 Jan 2026

Benjamin

Accommodating, clean, well ran, organized.

4/10

Poor

01 Jan 2026

Louis-Philippe

Unfortunately the sleeping area was very noisy due to unrespectful clients. I barely slept, after a 14 hours flight. The concept is cool, but it’s like sleeping in a dormitory, your sleep will depend on who is sleeping next to you.

Leisure Self

8/10

Excellent

17 Dec 2025

Melisa Denisse

The capsules themselves are quite comfortable. Only bad thing is not being able to have your suitcase with you and lockers being small. Sometimes the showerw werent completely clean but usually they were always clean enough. The staff was always helpful. Main thing about this place is location and price. For the price id say its worth it and the location is close to 711 and many dininig options and convenience stores and other shops. The akasaka station is also very close by. The surrounding streets are safe and quiet

Leisure Self

8/10

Excellent

10 Dec 2025

Jasmine

Prefect for walking to many of places, 5min walk to train station. Only bad thing is if you book multiple nights you have be out the pod by like 1030am everyday. So you cant sleep in late, they will hold your bags in an hold area if your staying more than 1 night... there are plenty of rest room and showers. I never had to wait on one.

Leisure Self

8/10

Excellent

09 Dec 2025

Parker

The pods were pretty cool and comfortable to sleep in. But the locker room was often crowded, cramped, and smelled heavily of body odor from the other occupants, specifically the men’s locker room. Aside from the smells and odors, the pods provided a unique and memorable sleeping experience in Tokyo.

Leisure Friends

2/10

Poor

04 Dec 2025

Zohreh

Staff was rude, the bathrooms/locker room in the basement were extremely over crowded and didn't fit my friend's luggage - she had to store it with the front staff which was super inconvenient any time she needed anything. The toilets on the sleeping level didn't have soap, which is especially gross in a very crowded setting! The beds were not beds... More like a very thin camping style mat over hard plastic. Ditto with the pillows, very hard and uncomfortable. The pods made loud noises all night making it impossible to sleep - was either woken up by hissing/clicking noises (presumably the sleep monitoring equipment?), people walking around/climbing in and out of the pods which shook the entire structure, and there was no sound proofing. The door of the pod is just a thin roller blind that also makes a loud snapping noise whenever someone opens or closes it. Worst sleep ever. Swallowed the cost of our other prepaid nights and booked a proper hotel. You have no access to the hotel or your luggage if you left it there during the afternoon while they clean. Jet lagged and need a nap? Too bad. This is not a facility you have access to 24 hours. Would never ever recommend for international travellers. Only perhaps as a quick one night stop passing through with no luggage.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Tyler

Very clean sleeping areas/lobby only issue is the showers could be cleaned a little bit better

Friends

6/10

Pleasant

11 Nov 2025

Adam

Bathroom are fairly small. Staff was friendly

10/10

Exceptional

08 Nov 2025

Ulysses

Great staff amd great breakfast! Better place to stay in than hotels.

Leisure Self

6/10

Pleasant

04 Nov 2025

SHAUN

The capsule itself was very clean and is made up each day. I would recommend wearing ear plugs as other customers were quite noisy. The washroom was a bit grubby but that was because of how many were using it .It was also cleaned daily. Great if travelling on a budget. Great location.

Partner

6/10

Pleasant

03 Nov 2025

Jonathan

Locker room too small, hard to change

Friends_and_family Friends

8/10

Excellent

31 Oct 2025

Arnaldo

Staff were courteous and helpful

Leisure Self

10/10

Exceptional

25 Oct 2025

Maryam

We stayed one night.Interesting concept. Clean bed, small space, cant bring luggage upstairs which is understandable. Small locker room area. Cute lobby and neighborhoud. Overall nice experience, for short stay.

Leisure Friends

8/10

Excellent

24 Oct 2025

Natalie

I found the pod much more comfortable than expected.
I was also grateful that there was space for luggage that was too big to fit in the locker.
I did sign up for the sleep report but have not received it. It may take a few days?

10/10

Exceptional

20 Oct 2025

Nichole

Staff very helpful

Leisure Self

6/10

Pleasant

18 Oct 2025

Raymond

Sleep pod is simple. Power plug and USB-A charging outlet. Camera looking thing in the sleep pod was curious. Are they watching you sleep? Lockers are small. Could barely fit my luggage. While inexpensive, would probably look for regular hotel room for the space.

Self

10/10

Exceptional

05 Oct 2025

Jamie May

Clean and quiet

Self

6/10

Pleasant

04 Oct 2025

Yeojun

Ventilation in the capsule is very noisy. Bring noise canceling headset. Locker room/storage space is extremely limited. Won't recommend for ppl with larger suitcases or any suitcase for that matter.
Location is fine, near metro station with marunouchi and ginza line

Leisure Self

6/10

Pleasant

08 Sep 2025

nicole

everything was great about the staff & property. it was very clean & very close to the subway. what ruined it fore was the other guests who were very noisy & i was wearing earplugs.

Leisure Self

10/10

Exceptional

03 Sep 2025

habbachich

nice

Leisure Self

6/10

Pleasant

16 Aug 2025

Verified traveler

The bed was but very comfortable. And if your in pod 121 then the light that’s just outside the pod
Leaks in to the pod All night. Could be a better way of making it darker. .

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Aubrey

Overall a great stay! I wish there was a way we could store our luggage before/after our stay but I understand the lack of space situation! I also wish there was a microwave to heat up some things at 7/11.

Leisure Self

2/10

Poor

15 Jul 2025

Travis

I had messaged the staff to see if I could leave my MacBook Pro and luggage there. They said yes so I travelled so far to get there walking and transit. I was exhausted and once I got there I was told they wouldn’t hold it and check in was 1500 or 3pm but other than that everything was amazing. I had left my ID behind and they gave it back was kind of them. Thank you.

8/10

Excellent

24 Jun 2025

Melodie

Convenient for on the go

Leisure Family

10/10

Exceptional

23 Jun 2025

Ray

Perfect place to stay in Akasaka. Hotel was absolutely lovely, one of my favourites in my entire Japan trip. I only stayed for a night but easily could’ve stayed for a week, the bathrooms were clean and the lobby nice. It was a good environment and situated in an amazing area close to shops, food and the station. 100% would recommend and will definitely stay here on my next Tokyo visit.

Leisure Self

8/10

Excellent

12 Jun 2025

Cassidy

This property looks exactly like the photos!! The basement level is where there are lockers, showers, sinks, and restrooms. On your own floor there is also a set of washrooms incase you need to go in the night. Everything was very clean and the tote bag with pyjamas, towels, and slippers got refreshed everyday and was so nice! Felt very safe and the area was good, would stay again!

Leisure Self

10/10

Exceptional

26 May 2025

Akiko

Great staff members. So helpful and kind

8/10

Excellent

26 May 2025

Akiko

First Time staying at capsule hotel. this place is so organized, clean and reasonable. I stayed there for 5 nights and I had great sleep.

10/10

Exceptional

21 May 2025

Sam

Very nice. Easy checkin process. Staff are very helpful and friendly.

Leisure

10/10

Exceptional

20 May 2025

Joseph

Really enjoyed the pod experience. Everywhere seemed clean too.

Leisure Friends

10/10

Exceptional

18 May 2025

Edward

Very clean, quiet and staff were very kind and accommodating in regards to luggage storage and access.

Leisure Self

10/10

Exceptional

12 May 2025

Victor

Very convenient

8/10

Excellent

12 May 2025

Kurt

Cheap and good

Business Self

6/10

Pleasant

25 Apr 2025

Lily

Overall the property was clean and aesthetic. The lounge and locker areas were quite cramped and difficult to navigate during peak times, but were generally nice spaces. My main issue was that there was a mechanical whirring and loud clicking noise that occurred all night and left me unable to sleep. Definitely glad I was only staying one night. Also worth noting, this is a “sleep lab” where they monitor your sleep and record in your capsule which isn’t clear in all of the listings I have seen, so just take that into account when booking. (:

Leisure Self

8/10

Excellent

23 Apr 2025

Amy

First time staying in a capsule hotel and it was a un experience. Area was ideal for going out and about and the staff couldnt have been more helpful. The capsule had alot more space than i was expecting and you feel safe in your space. Only thing is the pillows are terrible, would bring my own next time.

Leisure Partner

8/10

Excellent

16 Apr 2025

Elijah

Great stay. I would do it again

8/10

Excellent

31 Mar 2025

Damalish

it was a good experience

6/10

Pleasant

19 Mar 2025

Gregory

Decent

Decent pod for the price, but could not see myself staying there for longer than 2 days

Self

8/10

Excellent

16 Mar 2025

Verified traveler

Handy stay in Tokyo!

Quiet sleep area and nicely set with the plants outside the windows. Great location in the city too!

Friends_and_family Friends

8/10

Excellent

07 Mar 2025

Jennifer

Such a unique experience!! But definitely a one-night stay. Safe, quiet, and cleaner than expected. But as a solo female traveler I only stayed one night so I could book a small hotel room for a little more personal space.

Leisure Self

10/10

Exceptional

20 Jan 2025

Shehab

I very recommend the place
Thank u guys😍

Leisure Partner

6/10

Pleasant

13 Jan 2025

Triana

A bit disappointed because it was noisy at night, my capsule was dirty you could see hand marks around and the air system you can not close it, so all of us who slept there got sick afterwards. Not sure if this would be in all of the capsules or only the ones on this location. Also due to the sleep disruption and change of capsule the sleep report will be useless

Leisure Friends

8/10

Excellent

11 Jan 2025

Subrato

Capsule pod's were nice. But I was told from one of the receptionist's, the balconies and stairs were not accessable. The lockers were narrow with not enough space for two carry-ons. I had to take some of my clothes out and spread them out in my locker for all my stuff to fit. Also the locker corridor was narrow. Trying to change without knocking someone behind you trying to walk to their locker was a massive challenge!

Leisure Self

10/10

Exceptional

28 Dec 2024

Charlotte

Very clean and convenient. The lounge was much smaller than other 9hours I have stayed at.

Friends_and_family Friends

8/10

Excellent

16 Dec 2024

John

cation not too far from the metro. They provide you with loungewear, towels and slippers which is quite nice. You have a good locker to store your gear and even can store larger items in their storage. If staying multiple days they ask you to leave between 10a and 2p for cleaning. Men and women stay separately, and they have separate elevators for security.

Leisure Self

10/10

Exceptional

08 Dec 2024

Alex

I’d stay again with less luggage

This is definitely a great experience and I would 100% come back.
The capsules/pods were very spacious and everyone respected each others privacy.
The toilets on each floor was perfect but I’d say, don’t stay if you have a lot of luggage as the lockers cannot fit large suitcases, so they have to store it at reception.
You have to vacate the premises between 10am-2pm so they can clean.
They provide you with pyjamas and a towel in a bag and you form a routine very quickly. I really enjoyed it!

Friends_and_family Friends

10/10

Exceptional

23 Nov 2024

Jessie

For a capaule hotel and the cheap price, this is honestly a great option. Luggage space is small: my carry on suitcase fit but only when not expanded. Noise is a bit of a concern when sleeping, but they’ve done everything they can to minimize and encourage thoughtful behavior. Shower area was clean and well stocked. For the price, it’s a great option.

Leisure Friends

6/10

Pleasant

22 Nov 2024

Joanna

Great sleeping pods but the washrooms/shower area aren’t very comfortable. Lockers are very small and so is the lounge area which makes it highly inconvenient. Fair for the price paid

Leisure Self

6/10

Pleasant

14 Nov 2024

Huawei

Sleeping in a capsule hotel was an interesting experience but checking in was slow and bothersome. Definitely not a place to visit if travelling a group.

6/10

Pleasant

02 Nov 2024

Nabeel

I feel like the staff not aware of people’s luggage’s they kept losing my luggage after it was stashed in the luggage area but the bed itself was comfortable enough to sleep a couple of nights other than that the lockers are too crammed into together it’s small can only fit so much into it.

10/10

Exceptional

29 Oct 2024

Juan

This is always a great place to stay and very affordable

8/10

Excellent

27 Oct 2024

Amy

It was convenient though there was a lot of hair in the showers due to the number of other guests and no room at the sinks in the morning in women’s restroom. Bed was clean and cozy.

Leisure Self

8/10

Excellent

27 Oct 2024

Ragnar

Good for one night stay

This place is good to stay at for one night. When it can be very crowded in the public spaces but that is what you can expect when staying in a place like this

Self

4/10

Poor

20 Oct 2024

Megha

It wasn’t a peaceful night.

8/10

Excellent

18 Oct 2024

Kelly

Cute neighborhood

10/10

Exceptional

15 Oct 2024

Kate

Everything's excellent

10/10

Exceptional

14 Oct 2024

Robert Allan

It was great

10/10

Exceptional

09 Oct 2024

Windie

The staff was very helpful and helping me through the process of having my luggage sent to my other location. They were very patient with me and I am thankful for that and plus the recommendation where to eat close by was A I end up finding right next-door to the hotel was an authentic Noodle spot

Leisure Self

2/10

Poor

22 Sep 2024

Andres

they ask to leave the property from 10am to 2pm. This was shouldn’t mention before booking. People don’t know till you arrive to the property for the checkin. Staff also wasn’t friendly enough

Leisure Family

10/10

Exceptional

16 Sep 2024

Cruz

First time experience sleeping in a pod and it was great! The staff was very friendly. Everyone respected the sleeping space. Train station was nearby. Stores are within walking distance.

Leisure Self

10/10

Exceptional

13 Sep 2024

Semen

Best Hostel Experience Ever

The best hostel I have ever stayed at. It was super clean and functional. Their pillow is hard but so comfortable. They even give you slippers, pants and a long-sleeve shirt.

Partner

8/10

Excellent

08 Sep 2024

Verified traveler

Good capsule hotel!

Showers and locker room were all clean and worked well. The capsule was good and quiet. It was a little too warm for me but otherwise no complaints.

Self

6/10

Pleasant

12 Aug 2024

Kevin

Sleep test

10/10

Exceptional

02 Aug 2024

Marco

Close to various train stations all within 5 to 6 minutes walking distance, the area is very busy which is good, beautiful vibe at night, we are happy with the 9hours hotel staff, very respectful and helpful most definitely will stay here again

Leisure Family

4/10

Poor

17 Jul 2024

Liezel Grace

It’s near everything so the stay was convenient.

8/10

Excellent

13 Jul 2024

Melanie

First time in a capsule hotel

This was my first time in a capsule hotel. I really like the concept but would have slept better if the pillow was not that hard. I realise that all hotels un Tokyo where I stayed have hard pillows. Most of the friends travelling with me found the mattress hard as well but I did not have an issue with that since my home mattress is hard. I would avoid this hotel if you have issue with hard pillows ans mattress. Othewise, this is a really good Choice for a very cheap price. Hotel is well located, close to a 7/11 and metro station. The Bizz Tower that is close by has good food options for vegetarian like me. The only thing that I found was missing in the hotel is a place to sort your things from your bags/suitcase. You dont have much space to do so at your lockers.

Friends_and_family Friends

6/10

Pleasant

06 Jul 2024

Verified traveler

Toilet needs a hand wash station

Friends_and_family Family

10/10

Exceptional

31 May 2024

Justin

Swift check-in process and friendly staff. Lockers and bathrooms were a bit small, but has little affect on the overall experience.

Leisure Self

10/10

Exceptional

22 May 2024

María

Great space, clean, friendly staff

Leisure Self

4/10

Poor

13 May 2024

Elissa

Messy restroom and locker areas. Difficult to navigate lockers if anyone else is there. Beds uncomfortable.

10/10

Exceptional

13 May 2024

Dhearbhla

A great stay, I slept very well during my stay. I didn’t go for the sleep report, I heard people complain that there was beeping going off in their pods, I think this was for the sleep report, glad I didn’t chose it! The lockers are quite narrow so if you’re bringing a large suitcase, be sure to have a smaller bag to store clothing and everything you need for your stay. Staff are lovely and very polite, easy to communicate with even if you’ve struggled to learn Japanese! The hotel is busy but this didn’t impact on my stay and it still felt quiet. I’m staying again at another 9h Nine Hours for the rest of my stay, as the pods somewhat force you to get out exploring as you’re not really supposed to lounge around, great for making the most of your time in Tokyo!

Leisure Partner

10/10

Exceptional

02 May 2024

Lemuel

Check in was very easy even as a customer unable to speak Japanese. I showed my Expedia booking and passport and given keycards and a rules guideline. Locker room/bathrooms/showers accessed via the elevator to base floor (men). It is well maintained and organized. On my last day someone had carelessly damaged one of the shower head handles, but it was still working fine. Soap, shampoo, and conditioner are provided in each private shower. You are given sleeping clothes and indoor slippers. The locker room area is where you will be taking out/reorganizing your clothes and can get a bit congested at certain hours, but a bit of manners and consideration goes a long way.

The capsules are large and a good size for me (5ft8) and my brother (5ft11) had no complaints as well. Some guests were more considerate of others sleeping during the night, so your experience will vary depending on your peers that enjoy the stay with you during your time at 9h.

At the time I visited (checked out may 2nd), luggage delivery was not offered.

Very happy with my stay with helpful and patient staff.
Thank you for the hospitality!

8/10

Excellent

26 Apr 2024

?

Generally good
but some of the people bring their suitcase upstairs or not changing the room shoes are very loud especially during night time and early morning
Need better suitcase management
Others are fine

Business Self

8/10

Excellent

18 Apr 2024

Jamie

Showers were subpar but everything else was clean and orderly. Pods were larger than we expected. Sleep report was a fun add. Internet was reliable. Lounge is tiny. Agree with previous comments that experience with front desk staff is inconsistent - definitley poor communication and disorder there. Overall, we agreed it was fun to try but would not do the experience again. Great option for those on a budget though!

6/10

Pleasant

17 Apr 2024

Yu Meng

Loud roommates unavoidable

Leisure Partner

8/10

Excellent

17 Apr 2024

Yu Meng

Smelly bathrooms and pods don’t have a door, just a curtain. Quite loud…

Leisure Partner

4/10

Poor

04 Apr 2024

Brian

This was awful. Rules are clearly stated at check in, but it's not respected by guests. Collectively had about 2 hours sleep due to the constant door open and closing, slippers scuttling by and conversations between drunk friends using it as a backpackers stay.
The showers were so mouldy you would feel cleaner staying unwashed.
Never again

Leisure Friends

4/10

Poor

22 Mar 2024

Lily

I didn't realize until check in that everyday between 10-2pm you fully have to check out and are not allowed to use your bed or locker during that time. Only the lobby seemed open. So it was pretty inconvenient to have to pack and repack my bags multiple times. Also since the lockers are in the basement its just a lot of moving around and didn't feel relaxing. But it was super cheap and if you only need 1 night and want to experience a pod its an option. I wish i tried other pods while in Japan though. This was a last minute accomodation.

Leisure Self

8/10

Excellent

09 Mar 2024

ching lin cecilia

Clean beddings every night is good.

Leisure Self

4/10

Poor

02 Feb 2024

Zung

This location does not have a microwave. While I recognize the price I paid for the visit, it is extremely unfortunate that they lack even the most basic amenities.

I would reconsider another capsule hotel, if possible.

Leisure Self

8/10

Excellent

08 Jan 2024

Edward

Comfortable and enjoyable stay

Nice residential location for the hotel, but very small inside so was difficult at peak hours when there were lots of people moving around. Other than that, nice service as expected at nine hours, good facilities and received by sleep report a couple weeks later.

Self

8/10

Excellent

23 Dec 2023

Yiu

They need a larger locker space for people to unpack etc. They also need to upgrade their showers (there was a bit of mould).

Other than that great experience would consider for solo travellers

Leisure Self

8/10

Excellent

19 Oct 2023

huifang

Everything is great except that a constant noise during sleep . Not sure what is about . Forgot to ask

Leisure Self