Name: Aria Claros Beach Resort Spa
Address: Ozdere-Cumhuriyet Mah.Ozdere-Izmir Cad.Menderes, 104, Ozdere-kusadasi, 35495, TR

6/10

Pleasant

29 Apr 2025

amir

Bathroom services were 2 stars. Bed was uncomfortable

10/10

Exceptional

05 Aug 2023

MELTEM

Great food with lots of options

Leisure Family

2/10

Poor

07 Aug 2022

Muhammad

DONT BOOK HERE

Right, there are alot of problems with this property. They amount of money they are charging, service is really mediocre. I suggest you book one of the larger chains so there is a service standard

- the property services cannot handle the amount of people they have this summer.

- pools and other entertainment is ok

- the food is boring. They have the same things each day in the restaurants so you get bored after the 3rd day. They should have more themed food sections, such as chinese, japanese, indian, american. You get sick of eating the middle eastern food everyday

-the rooms are only made everyday not cleaned.

- most of the fridges in the room doesnt work so you cannot keep your medicines

- the golf carts take forever to come

- they give you only 1 room card. Never happened to me before every at any other resort. If you ask for the second one, they ask for a €5 deposit

- the reception staff is really unhelpful. They only have a poker face on when you ask them for help

The staff is racist, atleast the managers.

All in all, spend your money elsewhere. You dont want to be stressed or fighting on a holiday

Friends_and_family Family

2/10

Poor

03 Aug 2022

Raabia

STAY FAR AWAY!!

For the price we paid, it was utterly disappointing. The staff all over the resort was rude and just didn’t want to help. Barely any English speaking staff which frustrates guests even more because they don’t even want to make the effort to understand.

Check-in:
They put me in room which was less in price and not what I had booked
My view was of a parking lot
The staff was unhelpful

Room:
The room had hair on the floor (pics attached)
Overall the resort had a FLY problem. There were flies everywhere and it could be because the resort and rooms were dirty.
Housekeeping would only come and make the bed but leave the floors and washrooms as it is.

Service:
Since the resort is huge, we would use golf carts to get around which was extremely painful as we would call for the cart and no one would come for 30-40 mins. If we would flag one coming forwards the room, the attendants would rudely ignore and keep driving.

Entertainment
That was the only part that we thoroughly enjoyed along with the pool facility

Food:
Again rude staff, if breakfast timing was 7am -10am, they would wrap up everything at 9:30am and leave people hungry.

Similar situation with lunch and dinner timings

The snack bars have extremely low quality foods.

Overall we had a very bad few days and we just couldn’t wait to leave. I have been to many all inclusive resorts but this one just made me so upset all through my holiday! STAY FAR AWAY!

Friends_and_family Family

8/10

Excellent

24 Oct 2021

Graham

The Aria Claros Resort is an excellent Hotel

The Aria Claros Resort was great, Very helpful friendly Staff, The Meals where lovely. We are looking forward to our next visit to this Hotel.

It was however disappointing that we wasn't told in advance that the Indoor Pool was closed.

Partner

10/10

Exceptional

16 Sep 2019

Tav

Incredible setting. Friendly staff. Nice water park . Great amenities. Very large in making sure you are not short of anything . Multiple areas to eat and drink 24 hours. Good could be better . And communication a little choppy due to language

Leisure Family_with_children

2/10

Poor

30 Aug 2019

AZM

Bad overall

Not so good. Restaurant is bad. Service is bad. Overall bad.

Family

6/10

Pleasant

13 Jul 2018

Omer

Poor facilities

* Hotel internet was terrible!! Could not load anything at all, the hotel staff at the reception said it would be resolved but nothing was done!

* Touch screen button system on the lifts was really annoying, most of the time the lifts button was not responding which made the wait for the lifts really long.

* The kids swimming pool was fantastic! We had a lovely time.

* Snack bars located by the beach and pools was a great touch. Very quick to get a bite wherever you are.

* Food choice was not too bad

* Area of the hotel is not that great as you are far from everything and nothing within walking distance.

2/10

Poor

14 Apr 2018

Verified traveler

Fawlty Towers hotel is a joke and rudest staff

The worst place I have ever stayed. The staff were so rude I have never experienced anything so bad. This is not a five star hotel the service is less than 2 stars and it is not clean. We complained about the rude staff and on the day we were leaving they made us wait fourth minutes to get our luggage, the taxi was outside and they refused to get our luggage. In the end we had to shout to get the key back and go up with the trolley and take it ourselves. It really was bizarre how rude, unprofessional and nasty the staff were. I have stayed in several hotels I. Turkey and never had experienced anything like this.
All inclusive was a joke, the drinks are from a machine... The pool was cold and when you enter they ask you to buy a cap... In any respectable place if the rule is to have a cap they provide you with one free of charge. But not this place! & they didn't give us towels when we went to ask they were dirty! Nothing here was nice. And even the nice things were made bad by the way the staff treated us. When we arrived late at night we waited an hour for check in & were exhausted, the reception didn't even offer us a drink. It is not a five star hotel, it is not classy, or clean or neat or professional. Please avoid it at all costs and the all inclusive is not worth it at all.
The worst place I have ever stayed and I have been to over 140 hotels worldwide, some had no stars at all but fair much better than this. I've never had such a terrible experience. Ridiculous.

Family

10/10

Exceptional

26 Oct 2017

Mehmet

The manager was very friendly and helpful

Family

2/10

Poor

02 Sep 2017

Roujeh

Nightmare. Cheap. Unprofessional.

Food is obviously bland and cheap, nothing new for 7 days...
Chicken and fish are dominant. meat is very rare, There is no food tags in the buffet if you have allergies.. you have to guess what you're eating. it's a nightmare. Cleanses is good, dishes are always clean ... Rooms are well took care of.

Staff is rude and not friendly at all inexperienced and unprofessional, English is non-existing ... No one speaks English.

Do not recommend at all, nightmare.

Family

2/10

Poor

08 Jul 2017

Verified traveler

Awful hotel

Do not stay here we moved hotel after 1 night it is a disgrace and not a 5*!
The staff are rude and ignore complaints until it's too late and rooms are filthy.
Restaurant is like a cattle market!
Ruined our honeymoon pl as do not stay here

8/10

Excellent

17 Sep 2016

Sam

Nice Location and Beach

The Hotel is good and Beach was perfect with beautiful view and clear sea. We did some snorkeling which was not very bad. We liked the dance club at night but drinks are only available till 12 midnight in most of the bars which was so disappointing as they charge after midnight. The hotel staff specially at reception were usually not trained and they could not speak English. Quality of food is good not great, quality of drinks also good. Spa was amazing with Turkish Bath. Definitely try it. Kusadasi which is a town 30min away from hotel was amazing city. We also visited Ephesus which was great culture to see. Room was clean. We went for Deluxe double in the main building on the 5th floor with amazing view over the sea and large room. Room service was acceptable and air condition was good. The fridge was not working properly so we ask them to change and they did.

Partner

6/10

Pleasant

07 Jun 2016

Verified traveler

It's ok

The hotel is currently being renovated and I expect it to be great when it is done. However, when we were there some of the restaurants were closed and the staff were not properly trained. Some of the activities were very expensive. The location seems out of the way and taxis were expensive. The food at the main restaurant was absolutely great and the beach always had space and umbrellas available.

8/10

Excellent

01 Sep 2024

Cahit

Başlık

.

Friends_and_family Family

6/10

Pleasant

12 Aug 2024

alessandro

Everything fine apart from the final surprise. To be sure of the payment, the reception erased our electric keys and denied access to our room. Before regular check-out, 24 hours before our departure. We were treated like thieves by people far from speaking basic english, obliged to be accompanied to open our room again. Never heard before.

Leisure Family

8/10

Excellent

10 Apr 2024

ADRIANA

Buen hotel

Friends_and_family Family

8/10

Excellent

20 Sep 2023

DILEK

Böylesi güzel bir otelin, dışarıdaki tüm tuvaletleri pisti.Odalar toz içindeydi çarşaf ve havlu değişmekten başka bir temizlik anlayışı maalesef yok odalarda.içki kalitesi düşük kullandıkları şuruplarda tat yok. Restoranda garsonlar yüzüne bakmıyor,çoğu yabancı zaten.Yemekler fena değildi.
Otel biraz yokuştu ama denizi çok güzeldi. Olanaklarıda güzeldi. Aquaparkı çoğu 5 yıldızlı otelden çok daha iyiydi. Temizlik konusuna ciddi anlamda önem verilmeli

Friends_and_family Family

2/10

Poor

05 Sep 2023

Suat

Self servis oteli

Oteli yakın diye tercih ettik. Otelin imkanları fena değil ama her şey self servis .garsonlar sadece boslari topluyor. Yemekler vasat üniversite yurdu gibi. Kahve çerez dondurma paralı.peynirin en ucuzu. En popüler yemek hindi eti. Her yerde kuyruk var. Otel fiyatına pansiyon hizmeti.

Friends_and_family Friends

6/10

Pleasant

22 Aug 2023

Verified traveler

Konaklama kısa özeti

Oteldeki eksiler, çok büyük bir alanda sürekli biryerden bir yere yürümek. Havuza gitmek, havuzdan çıkınca bişeyler atıştırmak için snack gibi bir yere gitmek için birsürü yol yürümeniz gerekiyor. Uzun yürüyüşleri seviyorsanız mutlaka gidin. Ayrıca gece heryer karanlık ışıkların çoğu yanmıyor.
Artıları soylemek gerekirse, kısaca bol bol yürümek dışındaki yemek vs gibi diğer otel imkanları standardın biraz üzerinde.

Friends_and_family Family

8/10

Excellent

14 Aug 2023

Ali

Animation war sehr gut. Das Hotel ist sehr kinderfreundlich, und hat einen sehr schönen Ausblick auf das Meer.

Leisure Family_with_children

2/10

Poor

07 Sep 2022

Ender

So etwas als 5 Sterne zu bezeichnen ist eine unverschämtheit. Dreckige Zimmer, vor allem das Bad. Kein vernünftiger Ansprechpartner. Für ein Alternativzimmer mussten wir sogar draufzahlen.

Business_and_leisure Self

10/10

Exceptional

24 Sep 2021

Erhan

Mükemmel

Tek kelimeyle mükemmel bir hotel mutlaka gidin

Self

2/10

Poor

29 Aug 2021

M

Tek kelimeyle berbat !! Oda temizligi hic yapilmadi, arayinca arac gelmiyor. Rezil olduk

Friends_and_family Family

4/10

Poor

27 Aug 2021

Yilmaz

Teleurstellend

Helaas een teleurstelling. De Accommodatie is veelbelovend, maar eenmaal binnen kom je er toch direct achter dat er al heel lang geen onderhoud is geweest. Alles is aanwezig, maar wel oud, vies en deels kapot.… bestek, borden, tafels, ligbedden, zwembaden. Ziet er allemaal erg oud, uitgeleefd en onhygiënisch uit. Het eten is onvoldoende, ben 5 dagen verbleven en heb eigenlijk helaas geen ene keer echt lekker gegeten. Dat kwam mede door de eerder genoemde punten.
Gelukkig ook enkele Pluspunten… de kamer was ruim en schoon en we hebben gelukkig kunnen genieten van het strand / zee.

Friends_and_family Family

8/10

Excellent

19 Aug 2021

Serkan

Es war ok.
Das essen war super.
Das Zimmer war perfekt (junior eser

Friends_and_family Family

2/10

Poor

10 Aug 2021

Verified traveler

Very bad service

2/10

Poor

09 Aug 2021

Verified traveler

Vorab möchte ich mitteilen, dass ich gelernter Hotelfachmann bin. Ich kenne mich in diesem Sektor aus und weiß was zumutbar ist.

Dieses Hotel ist ein absolutes horror Hotel!!! Der Aufenthalt fühlt sich nicht nur wie ein Alptraum an, es ist tatsächlich auch so. Ich würde es noch nicht mal meinem schlimmsten Feind empfehlen. Angefangen von der fehlenden Hygiene in sämtlichen Bereichen bis zum Service, ist es mit Abstand, dass schlechteste Hotel in dem ich je untergekommen bin. Dabei hatte ich wirklich nur minimale Erwartungen an Hygiene und Service.
Ich weiß das Hotelsterne, immer in der jeweiligen Landeskategorie vergeben werden, aber das Hotel hätte in keinem Land der Welt einen Stern verdient. Unser Hotelzimmer ist nicht hygienisch Sauber. Kaputte Schränke, defekte Fliesen, kein funktionierendes Internet (W-Lan), eine Klimaanlage die immer wieder aussetzt und Schimmel im Bad ist nicht akzeptabel. Die Minibar wird nicht aufgefüllt. Man muss vom check-in bis zum check-out mit dem auskommen, was vorhanden ist.
Es gibt weder im Restaurant, noch an den Buffets, insbesondere bei der Essensausgabe irgendwelche Hygienekonzepte. Das Personal ist sehr schmutzig. Beim gestrigen Abendessen hat mir der Koch am Buffet meine Speise mit der Hand aufs Teller gepackt. Das ist gerade zur Pandemiezeiten nicht zu verstehen. Dafür habe ich absolut kein Verständnis und kann von niemanden akzeptiert werden.
Am liebsten hätten wir uns bis zum auschecken im Hotelzimmer eingeschlossen.

Leisure Family_with_children

4/10

Poor

07 Aug 2021

Nüvit

In der

2/10

Poor

02 Aug 2021

Foad

Meget dårlig service

Anbefales ikke i det hele tatt. Meget dårlig service. Rommet: måtte be om håndkle og Shampo hver dag etter rengjøring, kjøleskapet i rommet fungerte ikke. De byttet ikke kjøleskapet selv etter at vi snakket med hotelldirektøren. Vi hadde med oss medisiner som måtte oppbevares kjølig. Maten var så dårlig at den ikke kunne sammenlignes med mat i andre 5 stjernehoteller, andre steder i Tyrkia vi har vært.

Friends_and_family Family

4/10

Poor

28 Jul 2021

Verified traveler

Voor de prijs ok

Leisure Family_with_children

6/10

Pleasant

22 Jul 2021

Mehmet Servan

Yemekler kötü, deniz ve otel iyi

Friends_and_family Family

8/10

Excellent

12 Jul 2021

Mustafa

Hôtel familial

Un séjour très agréable, a part le premier jour où nous étions très déçu l’état sale de la chambre, un problème résolu après mettre énervé et demandé une équipe de nettoyage !
Dommage, ça m’a donné dès le premier jour, une mauvaise image de l’hôtel et c’est amélioré au fil de mon séjour

Friends_and_family Family

10/10

Exceptional

02 Jul 2021

Mustafa

Tek kelimeyle muhteşemdi

Friends_and_family Family

6/10

Pleasant

15 Jun 2021

BURAK

Yemekler VASAT, kalan her şey güzeldi..

Temizlik konusunda iyiler, konum gayet güzel bir yerde, denizi özellikle harikaydı. Hiç havuza girme ihtiyacı hissettirmedi.

2 büyük problemden önemli olanı; yemekler gerçekten vasattı diyebilirim. Ciddi anlamda hazımsızlık ve hafif zehirlenme belirtileri gösterdim. (Kendim şahsen hekimim )

Diğer problem ise tesis büyük olduğu için deniz ve otel arası mesafe çok olmamasına rağmen arazinin çok engebeli olması sebebiyle kumsal - otel arası yol gerçekten yorucu olabiliyor ki bunu seyrek de olsa servis hizmetiyle bi nebze azaltabiliyorsunuz.

Önemsiz diyebileceğim diğer sorunlar ise; resepsiyon gerçekten durumlardan sanki bihaber yardımcı olmaktan çoğu zaman aciz ve odadaki havlu sayısı yetersizdi.

Yemekleri dert etmiyorsanız parasına gerçekten değer bir hizmet alabilirsiniz.

Partner

4/10

Poor

28 Aug 2019

Verified traveler

Konum güzel, plaj iyi, hem çocuklar hem de büyükler için yeterli kaydırak mevcut, yeme içme bol. Ancak, yiyeceklerde kalite çok kötü, herşey BİM için üretilen markalar. sahile ve havuzlara ulaşım çok zor. Devamlı rampa ve merdiven inip çıkmak zorunda kalıyorsunuz. Ana bina kara manzaralı odada kaldık, oda geniş, yandan deniz de görüyor. Ancak otelde asansörler yetersiz ve kaldığımız odanın banyosunda duşakabin yoktu :)

Partner

4/10

Poor

27 Jul 2019

Verified traveler

Aldrig har jeg oplevet lignende hotel!

Vi boede i deres vila på 175 kvm med egen pool da vi havde baby på 3 mdr med. Vilaen er var ok, manglede pleje men ellers var beliggenhed og udsigt fra vila super. Når det så we sagt! Kan jeg kun skrive ulækkert, uhygiejnisk og ekstrem dårlig service! Pool området for børn var muggen og utrolig beskidt! Maden dagligt var så ringe og smagte af intet. Kokken er uhygiejniske en af gangene røg håndtaget at gryden af og nwd i hele retten og kokken tog den bare op og lod som ingenting! Deres service var beskidt hver dag alle mennesker stod og kiggede alle tallerkner igennem for at finde rene. Når kokkene hældte nyt mad op var de bedøvende ligeglad med om det ramte alt deres røj eller ej og så derefter ned i serveringsholderern. Tjeneren forstår nada og er blot lavlønnede og aner ikke en skid. Rengøring af vila levede overhovedet ikke op til hvad man er vant til og steygehjern findes ikke da man skal betale for at få strøget sit tøh (har aldrig oplevet hotel uden steygwhjwen på 5 stjerner) ellers havde jeg jo nok taget mit eget mwd. Det her var en engangs Forestilling og det gentager sig aldrig igen. Mine børn endte med rota virus dagen efter. Tak Aria.

Family

2/10

Poor

13 Jul 2019

Hatice

Yemek felaket iğrenç

Maalesef çok büyük hayallerle geldik ama umduğumuz gibi çıkmadı. Yemeklerden başlayalım bütün ekmekler küf kokuyordu, meyvelerin hepsi ya bozuk yada yenmez haldelerdi. Bi gün de yemek yerin ortasında yengeç yapılıyordu ve hemen sonra kaldırırdı bozuk diye. Odalar güzeldi, rahat. Ama şu an kardeşimin ve eşimin midesi o kadar bozuldu ki 5 gün raporlu evdeler.

Family

6/10

Pleasant

19 Apr 2019

Verified traveler

Wir waren Mitte April in einem der lux. Villen mit hervorragender Aussicht . Sehr
großzügig, hell und ruhig gelegen.
Insgesamt gut , allerdings stinkt es aus den Duschabflüssen und alles in allem etwas in die )Jahre gekommen , wie auch das Hauptgebäude.

Leisure Family

2/10

Poor

02 Oct 2018

Sanchez

Keine gute Essen.
Trotz kleiner baby dabei war unser Zimmer von Rezeption und von Strand sehr weit weg.
Nicht zum empfehlen

8/10

Excellent

25 Sep 2018

Peter

To dages ophold med fuld fart på nydelse

Vi havde været der for et år siden og var helt betaget af stedet og faciliteterne.
I år havde vi søn og børnebørn med og stedet byder på noget for alle aldre.
Indlogeret i bygninger ved siden af selve hotellet, men det fungerede godt, selvom der bliver en del fodtransport fra det ene til det andet.
Hotellet totalt fuldt, men ingen problemer.
Maden kunne godt varieres lidt mere - vi var der dog kun to dage.
Alt i alt et godt ophold, hvor vandrutschebaner blev brugt flittigt foruden selve havet.

Family

4/10

Poor

25 Aug 2018

Mirbey

Otelin görünüme bakmayin

Otelin bayagi guzel,havuzlari mukemmel ama saat 9 dan sonra bos bir chez long bile bulmaniz imkansız,sabah kahvaltisinda yumurta veye omlet için en az 20 dakika bekledik ve konakladığımız her 3 gun,kahvalti 10,30 a kadar eğer geç kalırsanız geç kahvaltıda 2 dilim peynir ve 2 domates ve salatalik bulursunuz,bir gün akşam 17,30 da odaya geldik oda temizligi yapilmamis 18 civari odaya geldiler balkona ciktik rahat ialerini yapsinlar diye, bir fark ettikki gitmisler iceri girdik temizlik sifir balkona hic bakmadan cekip gittiler 30 yildir turkiye de tatil yapiyorum gordugum en iğrenç otel,ama otelin kendisine diyecek yok personel ve hizmet sifir

Family

10/10

Exceptional

21 Aug 2018

Güven

Ein wirklich super tolles hotel sehr gemütlich

Ein wirklich super tolles hotel sehr gemütlich
Ein echtes Familien hotel empfehlens wert

4/10

Poor

10 Aug 2018

Yiğido

Die Zimmer war zu weiy weg von Strand.
Keine Animationspiele oder freizeit möglichkeiten. Keine gute service

6/10

Pleasant

14 Jul 2018

Fatih

Super Standort, schlechtes Management

Der Ort und die Anlage sind bis auf Kleinigkeiten hervorragend. Auch außerhalb des Hotels lohnt es sich mal rumzuschauen.
Das Essen bis auf wenige Ausnahmen ist nicht gut. Sehr viele Fliegen die extrem stören. Personal hat massive Sprachprobleme da sie auch sehr schlecht türkisch verstehen. Es gibt noch weitere Punkte die zu bemängeln sind die ich aber aufgrund der Länge nicht tun möchte.
Die Mitarbeiter sind nett und geben sich Mühe, deshalb liegt es nicht an ihnen sondern am Management.
Schade eigentlich weil es ein toller Standort ist.

6/10

Pleasant

04 Jun 2018

Boran

Isletmesinin degismesi lazim

Otelin konumu, yeri, denizi cok iyi. Ama yemekler 3 yildiz bir otelden daha iyi degil. Temizlik vasat seviyede. Isletmesinin degismesi lazim. Cok cok uygun fiyata bulursaniz gidebilirsiniz belki.

Family

6/10

Pleasant

01 May 2018

ALI

Ödenen ücrete uygun hizmet alamadık. Sunulan yemek cesitleri

Family

2/10

Poor

03 Jan 2018

ergün

Kötü bir deneyim yaşadık tavsiye etmiyoruz...

Geçirdiğim en kötü tatiller sıralamasında zirveyi zorlayacak bir otel. hizmet kalitesi çok kötü ve yemekler yetersizdi. Bu otele gittiğinizde sıra beklemeyi göze almanız gerekiyor. Aile ile geçirilecek tatiller için kesinlikle tavsiye etmiyorum.

Family

4/10

Poor

19 Oct 2017

Ötzi

Gute anlage aber schlechte pflege.

Schöne ausrichtungen, nicht gut gepflegt. Haupt gebeude zu weit weg. Sauberkeit ist nicht gut genug. Organisation ist ausreichend, weil es grosse hotel ist. Unterhaltung ist gut, sehr viele rutchen aber wasser ist viel schmutzig.

10/10

Exceptional

05 Oct 2017

GOKCE

Güzel tesis

Tesis çok iyi, yemekler iyi, fiyat iyi,personel iyi. Ama otelde çok çok çok çoooooooooook sinek vardı, ilaçlama yaptırmaları lazım.

Partner