Clayton Hotel Galway

10/10

Exceptional

12 Mar 2026

Chris

Great front desk

Partner

6/10

Pleasant

06 Mar 2026

Thomas

Room OK, bathroom bit dated. Bar / Restaurant not great. Food ok - Chicken Pasta dish was not good.

Self

6/10

Pleasant

01 Mar 2026

joseph

Shower temperature hot and cold
Eggs from buffet nearly put me off the idea of food. But that was cold in minutes any way

4/10

Poor

01 Feb 2026

Francis

Shower was going from freezing cold to scalding hot . Staff not very friendly. Drink prices very high compared to similar hotels . €8.50 for pint bottle of Bulmers is ridiculous.

Friends_and_family Friends

10/10

Exceptional

31 Jan 2026

Geraldine

Clean

10/10

Exceptional

29 Jan 2026

Chris

Check in reception was great.

Partner

10/10

Exceptional

28 Jan 2026

Michael

.

Business Self

8/10

Excellent

27 Jan 2026

Brian

Room was ok but for deluxe it wasn’t great just ok. I have stayed here loads of times and normally I get a very good room

Business

10/10

Exceptional

22 Jan 2026

Peter

Room good, staff amazing, just we the people in the next room thought they could party all night , i had one sleepless night , when they started again on night two.. i complained to reception, they instantly changed our rooms , they did everything and more to ensure our stay was good

Business

8/10

Excellent

11 Jan 2026

Emmanuel Aboagye

Was good

6/10

Pleasant

09 Jan 2026

Deirdre

Bed not very comfortable, new one need.

Business

10/10

Exceptional

08 Jan 2026

Sarah

X

10/10

Exceptional

08 Jan 2026

David

clean room, lovely staff. had issue with air conditioning and couldn't have being nicer despite being very busy
would go back again

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Dara

Their was an issue with the accommodation in hotel but staff were excellent in getting alternative accommodation sorted at this busy time of year. Our trip could have been a disaster but staff + hotel were very responsive in find a solution for unforseen issues in hotel.

Friends_and_family Family

2/10

Poor

21 Dec 2025

Lisa

First room we went to, single bed was broken and smeared poo on outside of the toilet bowl. Second room had main bed was at a slant so husband found it very uncomfortable. Broken tile on the bathroom floor with sharp edge. Daughter hurt her foot.

People in neighbour room locked their kids out of room and let them scream and play out in the hall until 11pm. Disturbing our daughter who was sleeping. Banging walls and being very disruptive.

Friends_and_family Family

8/10

Excellent

17 Dec 2025

ANN

Comfortable stay. Clean.

10/10

Exceptional

10 Dec 2025

Michael

Hotel was absolutely perfect and will definitely be back

Business

10/10

Exceptional

07 Dec 2025

Chris

Food was outstanding

Partner

8/10

Excellent

25 Nov 2025

Nora

Corner unit on street side is very loud

Leisure Family_with_children

8/10

Excellent

13 Nov 2025

Vishwa

Beds not as comfortable

10/10

Exceptional

12 Nov 2025

Jeyarajah

Clean room, nice location, spaces. We stayed as a family of 4. Nice washroom.

Leisure Family

8/10

Excellent

12 Nov 2025

MICHAEL

Parking: Plenty & Free
Staff: Friendly
Check in: Quick
Restaurant: Didn’t use.
Bar: Didn’t use.
Bedroom: Clean and comfortable.
Breakfast: From 6:30, buffet, very nice.

Business

8/10

Excellent

11 Nov 2025

Daniela

Room needs some upgrades.

Business Partner

2/10

Poor

07 Nov 2025

Lesley

No air conditioning and it was advertised, no fridge in room , dirty sheets blankets , bathrooms dirty, loose tiles in bathroom , very dusty room housekeeping came into our room numerous times without asking open door .. food was terrible.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Sophia

Nice hotel for a great price not far from the centre of Galway.

6/10

Pleasant

26 Oct 2025

John

It was an average stay, me and my husband booked for our anniversary, room was either red hot or freezing cold, room could of done with a little updating, if you need silence to sleep, then this isn’t for you, you can hear cars all night long, tv was hit and miss weather it worked. It was clean though. Staff on reception was very helpful when we arrived to get us in a room early. The staff in the bar/cafe was quite slow but friendly. There was a wedding on the Saturday so hotel was took over as didn’t want to use the gym or pool as we didn’t want to walk through them. Wish we had known there was a wedding when booking. No charges for parking though which was a bonus

Partner

8/10

Excellent

24 Oct 2025

Mark

Very nice hotel and staff the only thing I can complain about is the road noise from the room and I couldn't lock the big window to close it in no handle but everything else was very nice still enjoyed our stay thank you

Leisure Partner

8/10

Excellent

19 Oct 2025

alice

Great property and lots of parking. The facility was great. We had a huge room. Only drawback was the distance to central Galway. It was about 10 miles away from downtown. The person who checked us in was able to tell us what bus to take (which picks you up liberally right outside the hotel) and that was an easy ride but the traffic was heavy so it took 40 min to go down at rush hour but about 15 min return on the bus later after rush hour had passed.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Charles

Convenient and well located away from the jam city center

Partner

8/10

Excellent

19 Oct 2025

sandra

Nice large rooms. No locks on balcony door. We were told Galway has no crime. Not sure about that! Front desk needs to be contacted to turn on heat in room. Nothing in the room to indicate that. Can catch the bus into town right by the hotel. Breakfast very good!

Partner

10/10

Exceptional

19 Oct 2025

IMELDA

Excellent

8/10

Excellent

18 Oct 2025

Nigel

Good choice

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Henry

Very helpful indeed

Business

10/10

Exceptional

15 Oct 2025

Back Up

Very quick check in, room was comfortable and clean and dinner service was quick and easy

Business

10/10

Exceptional

14 Oct 2025

Cindy

Very clean rooms. Friendly staff. Onsite parking. Excellent breakfast with plenty of choices.

10/10

Exceptional

09 Oct 2025

Mark

Fantastic helpful staff great food options and fantastic rooms

Leisure Self

10/10

Exceptional

06 Oct 2025

Jordan

Wonderful staff. Clean and comfortable room. Loved our stay

Leisure

8/10

Excellent

05 Oct 2025

Jennifer

Staff was amazing and very helpful. Rooms were clean, lobby bar and restaurant were really nice, food was good, lots of parking available. Great stay for my family of 2 adults and 2 kids.

Leisure Family

10/10

Exceptional

29 Sep 2025

Theresa

Helpful staff. Good restaurant. Had a city bus stop in front of the hotel, so we parked the car and let some else drive 👍

Leisure Family

4/10

Poor

29 Sep 2025

Sinéad

I stayed here on two separate occasions when I was in Galway for work. On the first occasion staff were friendly in the main but the food was not good. While the portion of fish was quite big, the batter was soggy and the portion of chips was insufficient in comparison. The breakfast was very dry. On the second occasion, the room carpet was very badly stained. I was given a different room which I appreciated, but the mugs were chipped, the grouting on the bathroom floor was missing in parts and badly repaired in others. I again asked for my meal on a tray, to take to my room, but had an aluminium take-away box plonked in front of me, with no cutlery or anything else. I had to ask for a plate, cutlery and a tray, which I duly got but the tray had a lot of detritis on it. Mark and Angelina were great, very helpful and sympathetic, offering to address the issues. Breakfast was better on this occasion, but overall the experience was grim, and I won't be back. This was not a 4* service, it really needs to up its game to be anywhere near the Dublin Clayton. One other thing, I had left something behind on the first occasion, the website does not provide the direct dial number for their hotels, I had to use a generic email and a chat bot, the issue was not resolved in this way. I got the direct dial number from the email confirming my second booking and Angelina did resolve the issue and found my item, which was much appreciated.

Business Self

10/10

Exceptional

24 Sep 2025

Susan

I would highly recommend Hotel Clayton. The staff were very helpful and responded to every request that we made, such as arranging for a taxi. Dining in the evening was not only convenient but the food and the service was exceptional.
The room was lovely and we enjoyed quiet respite at the end of the day.

Leisure Family

6/10

Pleasant

23 Sep 2025

Lucinda G

Staff. In the bar..
the restaurant wasn’t open

2/10

Poor

15 Sep 2025

Carl

Our room was dirty on check in. Property was a mess throughout. Manager was responsive but rooms were very dirty and old. Amenities were not properly reflective. No shuttles, local bus, no laundry, walk to laundry across the street, not on site. Lovely staff in the restaurant but rooms and overall appearance not clean.

Leisure Family

8/10

Excellent

15 Sep 2025

Timothy

Nice hotel…coffee game could be better

Leisure Family

4/10

Poor

14 Sep 2025

Darlene

This hotel looks great outside and common areas we saw are well kept. However, for us it ended there.
1. We didn't like that it was far away from the areas of Galway we wanted to see (Eyre square, Quay street, etc.) We had to use the local bus to ride into those areas which took about 40 minutes including the wait time & drive.
2. Our room was well worn and felt dirty.
3. Using the bath tub was a chore just to reach in to use the stop for the water due to the placement of the shower glass.
4. NO bathroom fan meant that basically our room was steamed up and clammy the two days/nights we stayed there.
5. When we checked in and got to our room, the bed looked messy like someone had a nap on top of it which made me uneasy as to whether or not the bedding was changed.
6. The bathtub had pubic hair and wasn't well cleaned. I scrubbed the tub before using it!
7.The small trash can in our bathroom was one with a lid but when we stepped on it to raise the top, it didn't work, therefore very time we had garbage to throw out, we had to reach down and raise the lid.
8. We paid a lot of money for 2 nights stay here ($850.00 CAD) and it was not worth that!!
We traveled with two other couples and they have had negative experiences as well but will leave it to them to write reviews.

Leisure Family

8/10

Excellent

11 Sep 2025

philip

We found the service good and room was comfortable only downside was the pool area was closed early

Partner

8/10

Excellent

09 Sep 2025

pamela

Hotel staff were very friendly and helpful. Beds amazing so comfortable and room very spacious. Pool smaller than expected. Handy location to town centre. Overall very comfortable stay.

Leisure Family

4/10

Poor

07 Sep 2025

Bardwajsing

For a family stay, expecting a comfortable experience, but unfortunately, we were left disappointed.
Firstly, we were not informed in advance that the main restaurant would be closed due to a wedding function. Only the bistro was available, and even that was partially closed off for the same event. This significantly disrupted our plans, especially since we had invited friends to join us for dinner before we arrived. We ended up having to stay in the room as there was no proper dining space or any area for the kids to relax or eat comfortably.
Upon arrival, the reception staff did not provide any information about the restaurant closure or the event. The check-in process felt rushed—payment was taken, but no hospitality or helpful details were shared. Later, we received a call from reception asking us to reduce noise in the room, but given there were no available family-friendly spaces elsewhere, we had no choice.
The room itself was below expectations: a bulb was fused, there were spider webs in the shower, and the room had clearly not been vacuumed properly. This added to the overall sense of neglect.
Most of the staff, particularly in the restaurant, lacked basic hospitality—no greetings or engagement. However, we would like to highlight and appreciate one staff member, Clogdya, who stood out with her kindness and attentiveness during breakfast. Despite the busy environment, she greeted us warmly and provided excellent service.
Overall

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

JoAnne

Comfortable,cozy but not walkable.

❤️Friendly check-in, the size of the rooms was incredible, lots of space to stretch out, comfortable beds and bedding, luxurious bathroom, view of highway which we loved, delicious breakfast.
💔The hotel was a maze, signs that don’t lead anywhere, trouble finding our room despite being given directions and we speak English, (Italian tourists we saw there are probably still looking for their rooms), difficulty finding public washrooms due to awkward signage, location-not close to anything walkable, you definitely need a car and Galway is not public parking friendly, they tell you that you don’t need reservations at the Bistro, but you do, because you’re out of luck finding another restaurant close by. Looked forward to using the pool but it closed to early for our family to enjoy after check-in.

Friends_and_family Family

8/10

Excellent

06 Sep 2025

Rubiga

We had a great stay! The place was spacious, comfortable, and perfect for our needs. The only downside was the location—it’s a bit further from food spots and major attractions, so it required a bit of extra travel to get to them. However, the overall experience was great, and we’d still recommend it for those looking for a peaceful and roomy stay.

10/10

Exceptional

05 Sep 2025

Steve

Staff everywhere in hotel were great

Partner

10/10

Exceptional

05 Sep 2025

DOUGLAS

The place Is great, a little far from the center but great accomodations and services.

10/10

Exceptional

04 Sep 2025

Susan

It was difficult to get hot water for the shower/bath… otherwise everything was nice.
I would recommend putting a mini fridge in the suite.

10/10

Exceptional

29 Aug 2025

Verified traveler

Nice modern hotel. Helpful staff at reception and in the bistro

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Christopher

The room was very clean and the staff were friendly and helpful. Our toilet didn’t flush properly. Took 3 or 4 times to properly flush. Reported this and maintenance man said it was “normal”. I have never experienced a toilet like this, being described as normal. I had overheard another guest commenting about their toilet not working either. I also think there should be heated towel rails. We had to get our towels changed every day, as they were still damp the next day, when we were having a shower. This would certainly help the environment.

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Eamonn

Don’t get a room above the main road

Leisure Family_with_children

6/10

Pleasant

26 Aug 2025

Matthew

A tale of two halves

I've been coming to Galway regularly for over 10 years, and at the beginning stayed in the Clayton quite often. First the good, which is that the rooms on the top floor are some of the nicest available, the seated area, large bath and walk-in shower, good bed, great housekeeping, all highly recommended. Some very minor maintenance issues, like Sky remote not working, shower door scraping on tiles, etc., but still fine for me.

However, I gave the restaurant one of the worst reviews I have ever given all those years ago, and I was apprehensive when, having worked late, I decided to give it another go. There was only one other couple in there when I entered at 7:30 pm, which is never a good sign. I thought I would order something safe, so chicken wings and loaded fries, with Eton mess to follow. It was quite underwhelming (as is customary with almost all hotel food in Ireland), and I was reaquainted with it in the most unpleasant way at 2:00 am. I implore you to eat out, there are so many great places to choose from in the town. Sorry to everyone who doesn't work in the kitchen.

Business

10/10

Exceptional

20 Aug 2025

Kayla

Check in was very easy, good location about 20 mins to town on bus. The bus stop is right out front of hotel making transportation easy. The rooms were spacious and worked well for our family of 4. Hotel was very clean, restaurant down stairs was good. Would definitely stay again and recommend.

Leisure Family

10/10

Exceptional

19 Aug 2025

Jane

Thank you for a lovely 3 night stay recently. An excellent breakfast buffet was included with our reservation and the hotel offers a wonderful restaurant/bar for dinner. All staff was attentive and informative. Just an fyi that sometimes, the toilet didn't flush well. Thank you for everything.

Leisure Family

10/10

Exceptional

18 Aug 2025

Kai Hung

Excellent

Excellent room and facilities. Definitely will come again

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

christopher

Very nice hotel

8/10

Excellent

17 Aug 2025

Steve

Rooms are getting a bit tired

8/10

Excellent

16 Aug 2025

Jane

Nice, comfortable rooms. Excellent bar menu. Breakfast was our favorite amenity!

Leisure Family

6/10

Pleasant

16 Aug 2025

Mary

Rooms were fantastic, beds were exceptionally comfortable.

Food was fantastic , breakfast is great - really good selection

I only have 1 complaint.. the pool area is very tired. it’s not like the pictures. It’s a small pool for size of hotel and there are only hard plastic chairs around it.

Leisure Family

6/10

Pleasant

15 Aug 2025

Jamie

This hotel was incredibly busy and in a very busy area. Service was slow as a result, but still very friendly.

Leisure Family

10/10

Exceptional

15 Aug 2025

Jacques

Great place to stay while in Galway. A little far from the city centre, but there’s a bus stop right in front of the hotel and the bus takes you into the city centre.

4/10

Poor

14 Aug 2025

Zdenka

Cons:The room smelled terrible. The hotel is not in the centre of Galway. The toilets did not flush well.

Pros: The room size was large and the breakfast was good with gluten free options.

Leisure Family

10/10

Exceptional

11 Aug 2025

Nicola

Great family rooms!

Great big family room with proper decent beds for everyone. So comfy!! Had a fridge and all so we could keep our snacks and extra milk in the fridge, always a great addition when travelling with kids. Breakfast was perfect. Great selection of choice. Something for everyone!

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

James

Very friendly staff. Hotel is very clean & was much better than what the photos showed. We were very pleasantly surprised. Breakfast was very well done

Leisure Partner

6/10

Pleasant

09 Aug 2025

Christina

Very dissatisfied

Air conditioning cut off other electrical lights.
Toilets do not flush well.
The remotes to the TV did not work and had to be synced with TV.
Was supposed to have 2 breakfast bags ready for our early departure - only to find out they never had them even though we paid for the breakfast. It was disappointing as this hotel looks very nice but is not up to par for the cost.

Partner

8/10

Excellent

08 Aug 2025

Verified traveler

Nice hotel, very busy on areival but we didn't realise it was the weekend of the races! Spacious room, with a nice balcony.
One negative - some of the staff werent friendly, not even acknowledging us as we passed in doorways and corridors.

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

KEVIN

Nice place!

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Sean

Good staff and nice hotel.

10/10

Exceptional

02 Aug 2025

Doa

Highly recommend

The hotel is beautiful and modern. The room is very spacious and comfortable. Plenty of large windows for natural light. The breakfast was perfect as well. Great location!

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Megan

The room we had was spacious, clean and well stocked. The space seemed dated but everything worked well. We were not able to turn the temperature down below 19c which was on the warm side for us. Staff were lovely and the in hotel restaurant was decent, some lower priced options would have been nice.

Leisure Family

10/10

Exceptional

28 Jul 2025

Kevin

Great family stay

We stayed in the family room which we thought was very nice and spacious.
The ev charger in the hotel was also great to have.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

William

Parking in basement was ok but park near the doors in basement could smell human

10/10

Exceptional

26 Jul 2025

John

Loved the gym and pool and restaurant. Excellent dining. One small item not so good was the bathroom lights, no light for the mirror so was hard to see when shaving or putting makeup on.

Leisure Family

10/10

Exceptional

25 Jul 2025

Gordon P

Good Hotel

A really decent hotel with close to the city. Breakfast was excellent and the staff were always helpful.

Friends_and_family Friends

10/10

Exceptional

25 Jul 2025

Kerry

Great for visiting Galway if you have a car.

Leisure Partner

8/10

Excellent

25 Jul 2025

Kevin

Quiet rooms and a nice location.

10/10

Exceptional

24 Jul 2025

Shane

I am very impressed with this hotel !

My room was spacious and spotlessly clean.

The staff throughout this hotel are exceptionally helpful and pleasant which gives practical expression to the concept of \"Irish Hospitality.\"

Nathan and Lorraine are outstanding breakfast hosts! Lorraine is very attentive to the requirements of every guest during the breakfast service. She is proactive and should be commended for the value she brings to the business of the hotel.

Shanna and Mia provide prompt and obliging service in the Bistro which makes the dining experience most enjoyable.

Zeo provides exemplary room service.

The receptionist who greeted me on arrival provided an unbeatable welcome! It would be nice if the check in time could be amended to 3pm instead of 4pm which is customary in most hotels.

I have never stayed at a Clayton Hotel before but based on this experience, I shall be considering staying in their UK hotels.

10/10

Exceptional

19 Jul 2025

Joseph

Very friendly staff. Great continental breakfast!

Leisure Family

8/10

Excellent

18 Jul 2025

Courtney

Quick and easy

4/10

Poor

17 Jul 2025

Stacie

Hot and noisy, don't bother

Friends_and_family Family

8/10

Excellent

17 Jul 2025

David

Very friendly staff and great facilities for kids with the swimming pool

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Caroline

Really nice property, excellent staff

Leisure

8/10

Excellent

17 Jul 2025

Mary

Good

6/10

Pleasant

14 Jul 2025

Karen

Stains everywhere, Disappointing.

Stains everywhere: On the bedding, chairs in room, all over the carpet and walls. Curtains falling off. Mattresses literally hard as rocks. Fan in bathroom broken, steamed up whole room after a shower. Never stayed in a hotel with stains everywhere. The room we were given wasn’t what was pictured on website, not the hotels fault though. Thought the bedroom/sitting area were separate and for the money they should have been. Would have booked elsewhere much nicer for the price. Won’t be back.

Friends_and_family Family

8/10

Excellent

12 Jul 2025

Susan

.

Leisure Self

10/10

Exceptional

10 Jul 2025

Drew

Our stay was just lovely. The staff were great! Room was very spacious and clean. Beds were so comfy. We enjoyed the buffet breakfast each morning…. Delicious! A big plus!!! There was air conditioning

Leisure Partner

10/10

Exceptional

10 Jul 2025

Tina

Great experience! Room was great, bed so comfortable! The employees were very helpful. Was a quick cab/uber ride to downtown, a little over 10 minutes. Across the street is a mall where you can get anything you may need. Enjoyed our stay!

Leisure Friends

8/10

Excellent

06 Jul 2025

Alan

Room was great, loads of space and very clean. Breakfast was fantastic, standard hotel options but cooked really well. Would stay here again if back down around Galway.

Leisure Partner

8/10

Excellent

06 Jul 2025

Fiachra

Angelina and Aoife in reception were really friendly and genuine. Lana and Sunshine on the maintenance team were great. Xeno (?) in the bistro was helpful. Lots of nice, helpful people.

Business Partner

10/10

Exceptional

05 Jul 2025

Brett

Very nice hotel great breakfast plenty of parking. Convenient to Galway city center if you have a car.

Leisure Partner

4/10

Poor

29 Jun 2025

Peter

Restaurant was closed at 1945. No prior warning of this. Room was not cleaned despite request

Leisure Family

8/10

Excellent

28 Jun 2025

Aia

Great location, however ac doesn’t work and having the window open didn’t help because of outside noises.

2/10

Poor

26 Jun 2025

Dympna

Not alone did the first bedroom disappoint but, the second and third had blood and urine stains on the mattresses, only one had a mattress protector that was so dirty, I wouldn't let my dog lay on it!!!

Leisure Self

10/10

Exceptional

25 Jun 2025

Catherine

Close to Galway

Leisure Family

8/10

Excellent

25 Jun 2025

Tina

Lovely property, fantastic staff