Name: Grand Star Hotel Bosphorus & Spa
Address: Siraselviler Caddesi, 45/1, Istanbul, 34437, TR

Grand Star Hotel Bosphorus & Spa

Istanbul · Turkey

Siraselviler Caddesi, 45/1View location

50 reviews shown

2/10

Poor

17 Jul 2026

Naji

The receptionists by day were good and helpful, the one working night shift were terrible. One person from the night shift by the name of Zack was extremely rude and unprofessional. He shouldn’t be working in the hotel industry at all. When we first arrived at the hotel, we asked about the smoking policy and we were told about 2 areas (Terraces) that are designated for smoking. One night we were heading towards one of the areas when an employee came rushing to tell us the area is closed after 11 PM, and that was a lie. The next morning we talked to the day shift manager, he apologized and assured us it would not happen again. But the disturbing part was Zack’s attitude and vocabulary used. He threatened to take away my phone if I recorded him during the confrontation. This was my third trip to Turkey and I have never seen anything like this. Completely unprofessional. We felt like we were being attacked on the streets. I ultimately threatened to call police after he threatened to have us removed from the property.
I will never set foot in that property again. If it wasn’t for the morning manager, we were leaving the next morning.

Don’t even think about making reservations there.

6/10

Pleasant

12 Jul 2026

Barakat

Location

Self

10/10

Exceptional

02 Jun 2026

David

The hotel has made made a lot of remodeling. They have new elevators and room furnishing. I wish they would reopen the bar and patio some day, The complimentary breakfast is very Turkish with lots of cheese. eggs. olives and salads

Self

2/10

Poor

13 May 2026

reza

The room and sheets were a bit dirty, and I was disappointed with the staff's behavior.

Self

2/10

Poor

25 Mar 2026

Mahdi

Very Terrible and they dont have any sense of humanity

10/10

Exceptional

10 Feb 2026

Tabish Hameed

Very nice room with good location and loving people

Business

6/10

Pleasant

21 Nov 2025

Mohammed

🤔

4/10

Poor

30 Oct 2025

Jae Seong

In my booking details, there is a service for keeping luggage, but they said they don’t have any spaces for it.. it is so bad!! So i needed to carry luggage to 8:00 pm my bus time after checking out!!

Partner

8/10

Excellent

12 Oct 2025

Amin

Good location, but they gave me the worst room.

I had to pass a long way, more than 40 steps maybe, and then by the end of a hallway, very tiny elevator to -2 floor!

Was a bit difficult and time wasting each time going in and out of the room

Leisure Self

4/10

Poor

21 Sep 2025

Mohamed

Istanbul

Breakfast is very basic and just cold food. Very little choice . Lifts are an issue. Only one small lift which is always packed. Location good, but house keeping rubbish. Not as advertised.

Self

2/10

Poor

11 Sep 2025

Imad

They remove coffee from our hands after breakfast time ends, without permission! In addition a staff name Amareye was shouting on kids and us because they were swimming and shouted when we told her we will report this. Management didnt do anything about this, it was my 6th visit to this Hotel and its now over i will not book again and i dont recommend at all due to their staff behavior

Leisure Family_with_children

2/10

Poor

06 Sep 2025

Saad

Elevator and internet wasn’t working

Business Family

2/10

Poor

29 Aug 2025

Mansoureh

The hotel was so dirty and bad.they don’t respond respectfully to people.everything looks so so so so so bad.

Friends_and_family Family

2/10

Poor

20 Aug 2025

Osama

Not suitable for tourism

Very bad and no services and unclean rooms in the basment and rooms are very different from photos on the website and restaurant bad

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Raqif

Be careful. It is not 4 stars hotel. It is maximum 2 stars hotel. So noisy, can’t find normal internet in the room and all elevators are broken. No one help us for exit. Shame on them…

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Ali

Rooms were spacious and location was great

Leisure Family

10/10

Exceptional

27 Jun 2025

aidin

8/10

Excellent

23 Jun 2025

Arash

Acceptable service and breakfast, reception with Persian and English conversation skills and good guidance and assistance, recommendable hotel considering the price

2/10

Poor

19 Jun 2025

Mostafa Al

Bad service

8/10

Excellent

05 May 2025

Hanan

I was in an underground room, the stay was nice and the staff was welcoming and gentle. I had a problem with the smell in the bathroom.

Leisure Friends

2/10

Poor

24 Apr 2025

Rahim

Extremely poor service in all aspects.

Such an experience never again.
We had extremely poor service from the Manager and his staff.
1.When we first checked in around 2 pm and went into our room, we wanted to have a hot cup of tea. There was tea bags, sugar and powder milk but no tea cups or saucers. We called the reception but was told that the kitchen was closed.
2. The TV had not a single channel working. When we rang the reception, we were told they would send someone to fix it. The next day a technician came but was unable to fix it. Then on the third day the Manager came with another technician. They were able to fix one local news channel in English. The same evening when we returned to our room, that single English Channel was not working. We told the Manager and he said he will have it fixed again but till the date we checked out the TV was not fixed.
3. On the third afternoon of our stay, I was on the lift to come up to our floor. When I got to the 7th floor of our room, the lift would not open. I was stuck inside the lift for 15 minutes frantically pressing the alarm button but no one came to help. Then a customer on the ground floor pressed for the lift, it then started to go down and it then the lift opened.
It was a terrifying experience.
4. On the third day, we went down for breakfast at 9.15am ( it normally close at 10am).. There was no milk for our tea and when we asked for milk, we were told that it had finished. We complained to the Manager, he said sorry, no milk.

Partner

2/10

Poor

29 Jan 2025

Walid

Horrible Experience – Stay Away!

I recently stayed at Grand Star Hotel, and it was one of the worst experiences I've ever had. The room was absolutely filthy—dust everywhere, stained sheets, and a terrible smell that made it unbearable to stay in. The bathroom was even worse, with mold in the shower, dirty towels, and clogged drains.

The staff was just as bad except one lady called ELANOR. They were rude, unhelpful, and completely indifferent to any complaints. you need to call the reception 100 times and they don't take any action.
29/1/2025

Business_and_leisure Friends

8/10

Excellent

26 Jan 2025

Alaa

Good

Leisure Friends

2/10

Poor

31 Oct 2024

Nicolas

The place was filthy. We didn't even stay there.
We were itchy after trying to have a nap.
Clearly bed bugs. And pretty sure they are aware of it . Absolutely disgusting.

Leisure Family

2/10

Poor

29 Oct 2024

Salamah Ali

ازعاج

2/10

Poor

14 Jun 2026

A. Kerim

İyi karşılanmadım. Verilen odanın kapısı arızalıydı her girişimde acaba açılacak mı diye düşünüyordum. Odanın camları klima fanları ile kapalıydı. Camı açınca karşımda klima fanı görüyordum. Buzdolabı iyi değildi

Self

2/10

Poor

31 May 2026

Mertcan

Rezerve ettiğiniz oda ile size verilen oda aynı olmuyor bodrum katta bulabilirsiniz kendinizi

6/10

Pleasant

23 May 2026

Ramsey

Hotel is pretty average but the staff is awesome very helpful. They try to help very much but unfortunately the Hotel is a little bit rundown and old.

10/10

Exceptional

10 May 2026

Ali

PERSONELE TEŞEKKÜR EDERİM

2/10

Poor

06 May 2026

Boualem

Très mauvaise expérience dans cet hôtel à Istanbul. Chambre sale, service médiocre et personnel peu professionnel. Le bruit et le manque de confort ont rendu le séjour désagréable. Je ne recommande pas cet hôtel.

2/10

Poor

05 Apr 2026

Enes

Bodrum katta depoyu bana gösteriyorlar fotoğraftaki odayla alakası yok sakın ama sakın bulaşmayın rezalet gidip başka otel bakmak durumunda kaldık

8/10

Excellent

22 Mar 2026

A. Kerim

Harika konum

Partner

6/10

Pleasant

16 Feb 2026

Tolga

Rummet var inte upp till förväntan, absolut inte 4 stjärnor

10/10

Exceptional

05 Jan 2026

Özge Asya

personel nazikti oda temizdi.

Business

2/10

Poor

04 Jan 2026

Muhammer

Die ersten Zimmer eine Katastrophe.
Duschtür, Nachtlicht, Duschkopf kaputt. Wände voller Flecken. Tapete klebte auch nicht richtig.
Kissenbezug mit Löchern.
Kakerlaken aus der Dusche.
Man hört jedes Wort der Nachbarzimmer.
Baustelle vorm Fenster.
Die Fotos der website entdprechen nicht diesem Hotel.
Nach Beschwerde, auch über die Nachbarn haben wir neue Zimmer bekommen.
Unten wie oben Schimmel im Bad.
Flecken auf Tapete und Boden.
Das wasser roch nach chlor.

Wellnessbereich war nicht vorhanden, bis märz in Baustelle stand an der Tür. Keine Ahnung wie lange das dauern wird.
Konnten die uns auch nicht sagen.
Das war der grund wieso wir dieses hotel gewählt haben, ausser der pool kostet alles extra.wenn es nur vorhanden wäre.

Alle Fenster waren undicht und nicht schallisoliert, man hat alles gehört die lauten hupen sirenen schreiende Leute alles eine Katastrophe.

Frühstück war nichts für uns, wir haben jeden tag draußen gegessen.

Personal sehr nett, Betten waren gut.
Das wars auch.
Am besten außerhalb einen hotel mieten und zur besuch nach taksim kommen.
Nächstes mal würde ich ein appartement mieten.

Leisure Family

10/10

Exceptional

31 Dec 2025

Sara

Very calm and quiet place, clean and comfortable, and great value for the price. The kitchen is large and well equipped with everything you need. The location is excellent — just a few minutes’ walk to the метро station and grocery stores.

The host is very friendly and helpful, which made the stay even better.

Thank you for a lovely stay!

Self

2/10

Poor

14 Nov 2025

Ghulam

Det hele var ikke godt

Partner

8/10

Excellent

24 Oct 2025

NOBUKAZU

アクセスが良い。

Leisure Self

4/10

Poor

17 Aug 2025

Burak

Het hotel was veel te druk en we moesten lang wachten om in te checken. De kamer was vuil. Het ontbijt was niet geslaagd.

Leisure Family

2/10

Poor

17 Aug 2025

Mohamed

Hôtel médiocre pas digne d’un 4 étoiles!!

Hôtel médiocre, ne peut pas être un 4 étoiles. On était au 9eme étage avec un seul ascenseur les 2 autres ascenseurs ne fonctionnent pas. C’était infernal!!
Attente énorme devant un petit ascenseur. La femme de broyage ne vient pas chaque jour. Même si on réclame la réception ne fait rien.
Petit dej médiocre. Je ne reviens plus et le déconseille.

Friends_and_family Family

2/10

Poor

25 Jul 2025

Tolga

-2. katta verdikleri odada, internet çekmiyordu. Yapmaya çalıştılar ama yapamadılar. -3. katta başka bir oda vermeye kalktılar fakat izbe ve karanlık bir yer ayrıca sorumlu kişi CANER diye birisi, odayı gösterip çekip gitti. Ne anahtar verdi ne de eşyalarımızı alıp yeni odaya geçmemizde bize eşlik etmedi.Odaya geldiğimizde koridorda karanlıkta kalakaldık. Anahtar almak için Resepsiyona çıktığımızda neden bize eşlik etmediğini sorduğumuzda, onun işi olmadığını ve buraya gelip kendimizin anahtarı almamız gerektiğini söyledi. Tartışma çıkarttı,sesini yükseltti ve utanmadan tehtitler savurdu. Bu şikayetimizi otel müdürü Erdem beye de ilettik.Yani personel konusunda otel berbat ne yazıkki. Hiç iyi bir deneyim olmadı bizim için. Bir daha tercihte etmem.

Business

2/10

Poor

20 Jul 2025

Talha

Looked like a warzone. Dirty. Very deceptive. My children were rejected from the pool because of their age. My reservation clearly stated that children above 5 years are allowed and below 13 need a parent to watch them. The next morning they said that it was a 18+ years plus pool. They couldn't provide any info on where it stated that kids are not allowed. Elevators not working. Looked like a building site. Torches on the roof. Not safe.

Leisure Family_with_children

4/10

Poor

14 Jun 2025

mohamed

Pas vraiment j'attendais mieux que ca
Côté piscine pas comme les photos qu'il sont dans le site

Friends_and_family Family

2/10

Poor

15 Mar 2025

Naim

Also das war das schlimmste Hotel was ich je erlebt hab. Nicht zu empfehlen

Leisure Family_with_children

2/10

Poor

19 Feb 2025

Sukru

Tam bir rezilliktir.

Hayatımda kaldığım en kötü otel resepsiyon dan başlayan bir rezillik ve devamında odada hayal kırıklığı çalışanlar çok saygısız kesinlikle gidilmemesi gereken bir otel

Business

8/10

Excellent

15 Feb 2025

Alicja

Das Hotel überzeugt mit freundlichem und zuvorkommendem Personal sowie sauberen, praktisch eingerichteten Zimmern mit sehr bequemen Matratzen. Das Frühstück war frisch wenn auch die Auswahl etwas größer sein könnte. Kleine Verbesserungen wie funktionierende Aufzüge und deutsche TV-Sender würden den Aufenthalt noch angenehmer machen.
Insgesamt bietet das Hotel eine solide Unterkunft mit freundlichem Service und gute Lage ,
- wir haben uns wohlgefühlt!

Leisure Partner

2/10

Poor

05 Feb 2025

Yusuf

REZALET

Kesinlikle berbat. Sanki resepsiyonisti sanki tehdit ederek getirmişlerki, insan yerine konulursanız ne ala. Oda hijyenine 0 değil eksilerden bahsediyorum. Odamızda bi kaç tane böcek çıktı. Resepsiyona çözüm aramak için gittik, gösterdiği muameleden dolayı emniyete bildirmek zorunda kaldık. Kesinlikle sokakta bankta uyurum yinede bir daha önünden geçmem.

Friends_and_family Friends

6/10

Pleasant

10 Jan 2025

HAYDAR

Das Hotel ist zu alt und ungepflegt. Frühstücksbuffet ist unzureichend.
Tische, Teller, Gabeln, klassisch unhygienisch. Null Service keine Hygiene im Hotel.

Leisure Family

2/10

Poor

09 Jan 2025

Lazize

Franchement faut secouer me cocotier pour e faire comprendra

6/10

Pleasant

07 Jan 2025

raffaele

Hotel non per europei

Camera piccola e rumorosa tutto il giorno e notte, materassi vecchi. Colazione non europea, senza dolci, solo salato