Name: Sofitel Istanbul Taksim
Address: Gumussuyu Mah Siraselviler Cad No 13 Taksim, Istanbul, 34437, TR

Sofitel Istanbul Taksim

Istanbul · Turkey

Gumussuyu Mah Siraselviler Cad No 13 TaksimView location

100 reviews shown

10/10

Exceptional

20 Jul 2026

Sabeena

You are greeted with a warm welcome.
The hotel is beautiful, clean and very conveniently located in Taksim Square.
My only criticism is the breakfast could have had more choices but im a fussy eater!
I think Sofitel is a good choice and will definitely stay here again.

Family

10/10

Exceptional

17 Jul 2026

Woonyoung

House keeping and clean room staff was very kind and helpful.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

khurshid

Great location, staff very helpful. Hotel needs renovation, everything is old

Family

10/10

Exceptional

10 Jul 2026

Inara

Loved our room, facilities were great , location was very convenient for night life

Partner

10/10

Exceptional

09 Jul 2026

Connie

Room was always nest and clean!

Partner

6/10

Pleasant

05 Jul 2026

tamana

I specifically booked this hotel because it had an indoor swimming pool for the kids. Unfortunately, the indoor pool was closed throughout our entire stay, and there was no notice on the website informing guests of this before booking. This was very disappointing, as it was one of the main reasons we chose this hotel.

The outdoor pool was not very clean, so we didn’t feel comfortable using it instead.

The hallways near our rooms had a strong smell of sewage/toilet for our entire stay. We complained several times, but nothing was done about it. It wasn’t until our last day that the area was cleaned, which wasn’t very helpful as we were leaving the following day.

The breakfast was exactly the same every day, with no variety at all. After a couple of days, it became quite repetitive and boring.

Overall, we were disappointed with our stay due to the lack of communication about the pool closure, the cleanliness issues, and the poor response to our complaints.

Family_with_children

10/10

Exceptional

01 Jul 2026

Patrick

The hotel is beautiful. The room was very clean and the amenities were nice. The staff was also very friendly and accommodating for all our questions and requests.

Partner

8/10

Excellent

30 Jun 2026

JEHAD MOHAMMAD

Location was the best asset for this property

Self

4/10

Poor

28 Jun 2026

Shazya

Room was very clean, staff not very helpful as couldn't understand much English. The indoor swimming pool was out of service till 3rd July and we were not notified as I do not like swimming in the roof top swimming pool as other people can see from other hotels, they did not have an alternative suggestion. When checking out we had to put our own suitcases into the taxi. The room had espresso coffee system which was not very tasty. I like my coffee hot and it was just luke warm, when asked if they do coffee sachets they said no. Overall okay experience located in a good area with food and coffee shops near by.

Friends

10/10

Exceptional

26 Jun 2026

Ayatallah

Everything was perfect

10/10

Exceptional

25 Jun 2026

Alan

Location is fantastic. Only taxi drop off is challenging

Partner

10/10

Exceptional

25 Jun 2026

Asma

Overall a pleasant stay, staff were welcoming & helpful. I enjoyed my massage at the spa & the stay was comfortable. It is a nice hotel the only drawback is sometimes the cleanliness is not up to parr with that of a 5 star hotel. Although room cleaning takes place everyday this usually consists of a change of towels, emptying the bins, making the bed and surface level tidying if that and this differs day to day. You can see where corners have been cut in the bathroom as fixtures are not attached in a proper manner and are often lopsided. Again the lack of thorough cleaning is what lets it down with stuff left from the previous occupants of the room (snacks & used gowns). Otherwise beds are comfortable and house keeping themselves are kind and helpful. Beyond this I recommend the hotel for its excellent location its central to most places with easy access to public transport & taxis alongside plenty of shopping and restaurants at your doorstep.

Friends

10/10

Exceptional

15 Jun 2026

Areej

Conveniently located in Taksim square. Clean rooms, amazing staff beautiful hotel. Shoutout ti Onur at front desk!

Family_with_children

10/10

Exceptional

06 Jun 2026

Rana

Stayed for 10 days at this property and overall highly recommended as it’s close to many popular sites, dining and shopping. Hotel staff is very hospitable and ensured a very comfortable visit throughout. Thank you

Family

10/10

Exceptional

05 Jun 2026

Chin

Great location. Staff very helpful. Fantastic service especially at breakfast.

Partner

6/10

Pleasant

04 Jun 2026

Rodolfo

Love the Sofitel brand and have stayed at many of their properties around the world. On the surface, the hotel is great. Spacious rooms, excellent washroom and shower, clean and modern design. The staff are friendly and attentative. All things I come to expect from the Sofitel brand. Not to mention the location: A+.

But when you stay a few nights, this was the experience:

Poor temperature control: Control pad in room does nothing with the fan speed or temperature changes. This was the biggest fault for me. Had to call front desk to have maintenance adjust temperature on their end. Some nights after a call to front desk, the AC didn’t even come on at all. Other nights you ask for it to be set to 21 celsius, the temp. drops to 20 then 19 then 18. For a luxury property, temperature control in the room should be non negotiable. It was the biggest strike during my stay.

TV malfunction: TV kept turning off by itself after a few minutes. Asked front desk to have it looked at. An employee came up, reset the TV and simply said to call him again if it doesn’t change. The problem remained By Day 3, we had enough and stopped calling.

Room safe: the back panel keeping the batteries in place was broken and wouldn’t lock in place. Again, mentioned to front desk on the first day but nothing was done. Couldn’t keep our valuables (cash, jewellery, passports) safely away.

All in all, the staff seem to try but issues were never resolved. Overall dissappointing.

Partner

10/10

Exceptional

03 Jun 2026

Walid El

well-equipped hotel with very nice amenities & professional & helpful staff

8/10

Excellent

02 Jun 2026

Lindsey

The floors were quite dirty in the hall ways and the pool needs maintenance.

Partner

6/10

Pleasant

13 May 2026

Bruno

The exterior and entrance are beautiful, but that is where the 5-star experience ends. The rooms are nice, yet the windows were extremely dirty and the view was terrible. Breakfast was a major disappointment, more like a 3-star level: industrial quality pastries, undercooked muffins, and poor savory options. Surprisingly, the Ibis near the Istanbul Fair offers better quality and choice for a fifth of the price. The SPA lacks a whirlpool, and the sauna and hammam are mediocre for this category. Furthermore, the noise from the rooftop restaurant was deafening until 1:00 AM, even on the 7th floor. I do not recommend this hotel as there are much better 4 and 5-star options nearby for a lower or similar price. Don't be fooled by the magnificent facade.

Partner

10/10

Exceptional

11 May 2026

Mohammad

The best location for night walks. Lots of shops and cafe around

Friends_and_family Family

10/10

Exceptional

10 May 2026

juan ramon fernandez

Great location in Taksim. Rooms are very comfy and ver clean. Breakfast buffet is very good.

Family

2/10

Poor

08 May 2026

Wesam Z

I don’t like it smells bad

Family_with_children

10/10

Exceptional

05 May 2026

Pawel

Fantastic location. Hotel is really nice. Staff is super friendly and helpful. Breakfast was perfect. Nice indoor pull and sauna.

Partner

8/10

Excellent

02 May 2026

Alexander

The breakfast is delicious and fresh, staff very friendly, room clean, the mattress should be updated, our stay was excellent

Friends

10/10

Exceptional

29 Apr 2026

Tanous

Good location clean room friendly staff

Self

10/10

Exceptional

25 Apr 2026

Kim

Wonderful location. Rooms are nice size, clean, comfortable. Very friendly staff.

Friends

10/10

Exceptional

16 Apr 2026

Jennifer

Room was clean and spacious, staff was friendly and eager to meet our needs! Would stay again.

Partner

10/10

Exceptional

15 Apr 2026

Angel

Yes, except the orange juice

Friends

6/10

Pleasant

05 Apr 2026

claudia

Staff muito prestativo embora a maioria fale pouco ou quase nada de inglês!

Partner

10/10

Exceptional

29 Mar 2026

Aman

The hotel was in a super convenient locations but was still beautiful and the staff were anttentive and friendly. The spa was really relaxing and offered a wide variety of treatments

Partner

8/10

Excellent

27 Mar 2026

Matthew Latty

Breakfast was disappointing for the quality of the hotel. Rooms were eye wateringly expensive, particularly for a weekend.
Position in Taksim Square excellent, but Old City quite a trek away.

Family

10/10

Exceptional

24 Mar 2026

Areej

I cannot rave enough about this place. Right in the heart of Taksim Square. Amazing staff- Onur helped me with the check-in process. There was also a night manager working the morning of March 19 (Can’t remember the name) he was also super amazing. Because of the time difference my daughter had woken up around 4am, so we went to the lobby to see if anything was available to eat or drink. He kindly offered us juices and coffee for myself and then told us to go for the suhoor that was starting shortly. A highly recommended place to stay solo or with family.

Family_with_children

8/10

Excellent

24 Mar 2026

Shazia

Travelled with family of four so booked two rooms. Centrally located to visit all of the main attractions and for shopping. Clean property with all of the amenities, good size rooms especially for families but king bed was very uncomfortable due to the dip in the middle. Had issue with rain shower but it was eventually fixed. I would recommend staying here due to its location, cleanliness and amenities.

Family_with_children

10/10

Exceptional

21 Mar 2026

Estella

10/10

Exceptional

06 Mar 2026

Bee

Amazing

Partner

10/10

Exceptional

26 Feb 2026

Peer Ahmad

Clean room/ great staff and nice location

Family

8/10

Excellent

24 Feb 2026

Joshua

Location, staff were very good.

Partner

10/10

Exceptional

19 Feb 2026

Deidre

The room was absolutely beautiful, the bed and pillows oh so dreamy comfortable and the staff everything you expect from a Sofitel. The Executive Lounge is small, but its offerings were delicious during cocktail hour. The location is great. We will return.

Partner

10/10

Exceptional

15 Feb 2026

Shahad

This has to be the best hotel in Istanbul. 100%, no doubt.

10/10

Exceptional

10 Feb 2026

Ameera

After a long travel day, we were lucky enough to meet the supervisor, Hatice, at the front desk after we checked in. She was extremely welcoming and helpful with any of our requests. The rooms were spotless and beautiful, the spa was immaculate and the service was just outstanding! We are frequent guests of Sofitel in Dubai and San Francisco, so experiencing the wonderful service, especially by Hatice, has made us excited to come back in a few months!

6/10

Pleasant

19 Jan 2026

Charles

Room good size, but pillows on bed poor quality. Could not get the heat to stay on. Don’t spend extra for club access — totally not worth it. Generally I’d say over priced for what you get.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Amjad

Clean room,perfect location and amenities and good staff

6/10

Pleasant

10 Jan 2026

Farris

Everything was perfect, till we had two family's move next door. They wouldnt sleep and make so much noises in the middle of the night. We couldnt sleep properly for 2 days due to these family and their children shouting and screaming. We told the receptionist but they still didnt stop

Partner

10/10

Exceptional

05 Jan 2026

nicolas

THE STAFF WAS THE BEST

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Shahid

Rooms were clean and spacious. In the e middle of busy street. Lots of food options. Great spa facility

Leisure Family

10/10

Exceptional

20 Dec 2025

Thomas

Everything about this hotel is first-class. The rooms are well-appointed and have great views (most of them). The staff is well-informed and unfailingly courteous and professional. Special praise for Muzaffer, the room attendant on the 4th floor. He was efficient, professional, and very friendly. I should that in general the location is excellent— many shops and restaurants within walking distance.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Abid hussain

Definitely come back again

Partner

10/10

Exceptional

27 Nov 2025

Nathan

Beautiful Hotel, room was amazing (upgraded to a suite) with a large patio looking out on the Bosphorous, amazing bedroom with views. The staff and concierge were top notch. The breakfast had a vast selection of options to accomodate everyone.
The concierge (Kaan)went above and beyond - hit 5/5 on restraunt reco.mendations and helping plan our days, offering tourist suggestions and shops to visit.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Gaetano

All exceptionally good

10/10

Exceptional

14 Nov 2025

Khawaja Tanveer

Welcome and check in was poor but overall great

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Darmansyah

Near taksim square i love this hotel very much i will stay again in the future

10/10

Exceptional

03 Nov 2025

Abdelrahman

Excellent hotel

Business_and_leisure Family

10/10

Exceptional

23 Oct 2025

Marwa

The hotel location is in the heart of Taksim square. Easy walking to all the shops and Mosque. The rooms are beautiful, all new and modern. I loved the rain showerhead in the bathroom.
The staff is very welcoming and friendly. Candan and all the guest services staff helped us plan our days for the best tours, shopping , and restaurants.

Leisure Family

10/10

Exceptional

22 Oct 2025

Amit

Very good property. Excellent location.

Business_and_leisure Partner

10/10

Exceptional

12 Oct 2025

Trudy

The location is great and the concierge was helpful and very attentive to our needs.

Partner

8/10

Excellent

11 Oct 2025

CELINE

Hotel and room were amazing. The restaurant is not the best.

Business

10/10

Exceptional

09 Oct 2025

Aurora Marina

Excellent service, kind people, very clean.
The only thing I dont like it is the temperature of the water in the Pool, it was cold.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Michael

OMG!! The roof top restaurant/bar is not only the best view in town but also the best party in town!! Belly dancers, music, vibe like no other!!

Friends_and_family Friends

10/10

Exceptional

07 Oct 2025

Anthony

I had a great room at this hotel , and the staff very helpful and professional

Business Friends

8/10

Excellent

30 Sep 2025

MICHAEL

Overall good hotel. Just a bunch of handy man things that could have been fixed up to make the hotel much better. Terrance could be better maintained for better as I think it's a big focal point.

Leisure Friends

10/10

Exceptional

29 Sep 2025

maimoona

clean
Peaceful
Fast

Leisure Family

2/10

Poor

28 Sep 2025

Cynthia

Would not recommend staying here. I booked a luxury room for my family with a young child. This was confirmed! Arrived late night following a long flight to be told at check in at the hotel that my booking was cancelled. The reception staff was rude making out I cancelled it- why would I cancel it myself and then turn up at midnight! I was offered a standard room for one night instead of the four nights I had originally booked! Considering the mess up no one spoke to me the following morning. Definitely not 5star service and not Sofitel standard! Lucky I didn’t stay here longer.
I stayed at a much better hotel for the remaining 3 days! Would not recommend - chaotic and again ripped off over taxi arrangement to next hotel.

Friends_and_family Family

6/10

Pleasant

26 Sep 2025

craig

Not a bad hotel but the pool is filthy.

The room was clean and tidy and a decent space. Checked in and went to the roof top pool to relax after our flight only to be horrified by a dirty pool. Shocked to see this at the hotel. The staff were all friendly and the location is good.

Partner

10/10

Exceptional

23 Sep 2025

Ozlem

A very big thank you again to Sofitel. An absolutely fantastic hotel. The staff are fabulous and so helpful. Thank you to Aye for excellent housekeeping. Thank you to Utku, Eray, Sezgin, Emre, Kaan, Aykan and the gentlemen at the hairdressing salon for your Turkish hospitality. Best hotel in the area Soficat will also be missed.

Leisure Family

10/10

Exceptional

21 Sep 2025

Mohamad

Excellent

10/10

Exceptional

20 Sep 2025

Ozlem

An amazing hotel in the best location. Every single member of staff at this hotel were just fabulous. Turkish hospitality at it's best. A special thank you to Eray, Utku, Muhittin, Emre and Sezgin. Big thank you to housekeeping on Level 2 Juleyo.

Leisure Family

8/10

Excellent

16 Sep 2025

Ravisankar

It was a great hotel with very good support staff. The staff was very frinedly and helpful

The only improvement we suggest is on the higher level floors, there was loud music sound coming from near by hotel playing music even after fully closing the window that the hotel management need to do something

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Sana

Too noisy, as there is a restaurant on the rooftop. We change the room and be 2 floor below (Non smoking room) with a strong cold smok door.
Next day, we had the paper on the door to do the room, but we forgot the red light DNT...they chose the option DNT instead of the paper on the door...
We asked a cocktail at the bar, and we were said that the manager was eating, so they can't do the service (There was too persons). They suggest us to go to the dancing restaurant, but it we were just looking a peace place on the terrasse to sip a drink...We did not ask more for the rest of our stay

Partner

10/10

Exceptional

14 Sep 2025

Balasubramaniam Perungvur

Love the property

Leisure Self

8/10

Excellent

10 Sep 2025

Fazlay

Good

10/10

Exceptional

02 Sep 2025

Muhammad

Vry good hotel near taksim area prime location

10/10

Exceptional

22 Aug 2025

Esteban

Wonderful hotel and staff. Many options for restaurants around Taksim

Leisure Family

10/10

Exceptional

21 Aug 2025

Verified traveler

My stay was so good. Deniz at the spa made it even more amazing, the entire stay was a10 out of 10 And i m thankful to the people working who did contribute to my confort each day.

Self

10/10

Exceptional

19 Aug 2025

Verified traveler

Cozy Place

Stayed last week here and came back after a week and the service and everything about this hotel was the same.very impressed with the level of amenities.

Partner

4/10

Poor

18 Aug 2025

Najef Ali

The mattress which sinkes leaving you in very uncomfortable situation,, your spine cant adjust the right position. The matre

Self

10/10

Exceptional

15 Aug 2025

Franceska

Exceptional Service – Kaan Made Our Stay Unforgett

From the moment we arrived, the level of service from the concierge, Kaan, exceeded every expectation. He was warm, welcoming, and genuinely invested in making sure our stay was perfect. Whether it was arranging last-minute dinner reservations, suggesting hidden gems around the city, or simply checking in to see if we needed anything, Kaan’s attention to detail and dedication to guest satisfaction were unmatched.

It’s rare to meet someone who not only loves their job but also makes guests feel like valued friends rather than just visitors. Every recommendation he gave was spot-on, and his professionalism combined with a truly personal touch made all the difference.

Kaan’s hospitality turned a great trip into an exceptional one, and I can’t thank him enough. If you’re staying at this hotel, seek him out—you’ll be in the best hands!

Friends_and_family Friends

2/10

Poor

13 Aug 2025

Tim

Unfortunately, I wouldn’t recommend you booking the premium rooms. Whilst the view is beautiful, I wasn’t able to sleep at all. There is a nightclub on the rooftop and the music was playing until the very early hours.

When speaking to reception, it seems that this is a known issue and the receptionist showed very little compassion. I question why sell these rooms at a premium price, if you can’t sleep at all.

Leisure Friends

8/10

Excellent

11 Aug 2025

Matthew

Family staff August

We enjoyed our stay at the hotel. Great location and friendly staff. I did think that the mattresses were a little soft - maybe I like a firmer mattress.

More choices for the glasses of wines in the bar would also be an ask.

Friends_and_family Family

8/10

Excellent

10 Aug 2025

Mohamad

The sound from the night club on the 9th floor is very disturbing to rooms with Bosphorus view (which are the most wanted and expensive rooms). We started our stay on the 8th floor. We wanted to sleep at 11:00pm but couldn’t due to the music. I called to complain about the noise and I was surprised that Guest Relations said “yes, guests complain about it and the music will continue until 12:30am. I asked for a different room for the second night onwards on the same side. I was given a room on the second floor. The sound was still be heard but less. I believe this is hurting the hotel and needs to be addressed. Secondly, the floor in the showers is not sufficiently sloped and causes the bathroom to flood. We experienced this in three rooms. The hotel facilities and service are very good. The above two areas and the doner kebab shops in front of the hotel entrance lets it down. Hope this feedback helps.

6/10

Pleasant

10 Aug 2025

Mohamad

Business Family

10/10

Exceptional

03 Aug 2025

Alsharifa

Even though I was disappointed when I arrived at the hotel, my room was not the room I requested, Staff especially Mr. Jon from the reception, was very reassuring that he will fix this problem the next day. To my amazement, he lived up to his promise and upgraded me to a lovely room. I was more than happy and for sure will come back to this hotel. One disappointment was the pool area where there was one help and he was not available all the time.

Leisure Self

10/10

Exceptional

25 Jul 2025

Ibrahim

10/10

Exceptional

21 Jul 2025

Mika

Suosittelen

Hyvä sijainti, siistit huoneet, hilhaiset huoneet. Loistava palvelu.Aamupala ei skandinaaviseen makuun.
Siivooja Muzaffek piristää päivääsi.

Partner

10/10

Exceptional

17 Jul 2025

Hassan

Friendly staff. Excellent value.

Leisure Family

6/10

Pleasant

13 Jul 2025

Mariam Khaled

Overpriced for what we got, 250$ per night and gave us a room in a B1 floor. Location was perfect near everything.

Leisure Family

10/10

Exceptional

06 Jul 2025

Abdulrhman A

The best choice if you want 5 meters away access to Taksim. Very convenient and great staff. I will definitely stay again there

Leisure Family

10/10

Exceptional

06 Jul 2025

Jordan

Great location

Leisure Partner

10/10

Exceptional

04 Jul 2025

Irina

Don't be misled by the parking offer

Classy and well furnished and decorated apartment. Poor sleeping facility for the third person despite the pretty high price. We were attracted to the hotel for its parking, which was advertised on the website, but it turned out that it was not run by the hotel and we had to pay separately to a different company a lot of money for keeping our car outside the parking on the busy Taksim street all the time and we got stressed that it would be damaged by the flying by cars and bikes. There are cheaper, safer and more convenient parkings 50m away, so we felt misled and cheated.

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

Maya Ayoub

Great hotel great team

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Maya Ayoub

Very good

Leisure Family_with_children

8/10

Excellent

01 Jul 2025

CLAUDE

Clean, great location

Good, great location

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Jayshri

Fantastic hotel in a great location. Our suite was very spacious and modern with a nice city view. Loved the little balcony! The staff was wonderful and offered all the Expedia VIP perks including room upgrade. Highly recommend this hotel.

Leisure Family

8/10

Excellent

28 Jun 2025

Elissa

Staff were excellent. Room was quiet and spacious. Thank you!

10/10

Exceptional

19 Jun 2025

Adewale

Great team. Great location. Great price

10/10

Exceptional

14 Jun 2025

Sidi mohammed

Good

10/10

Exceptional

02 Jun 2025

Thomas

The Sofitel has a lovely spa and you can't fault the staff, excellent service across the board and attention to the guests is first class.

Leisure Partner

10/10

Exceptional

26 May 2025

Kunafa

Thanks for hospitality very warm idlike to stay again here

Family

8/10

Excellent

21 May 2025

Rafic

All was good except the check in Room was not ready by 3:00 pm and we were waiting for more than 20 minutes.
We understand that we came at 2:00 pm but room was not ready by that time as the check in at 3:00 pm some other 5* hotels they accept to handover the room at 2:00 pm
Apart from that complaint all was good

Leisure Family

10/10

Exceptional

16 May 2025

Behnaz

We are very pleased with everything about this hotel.

10/10

Exceptional

06 May 2025

Aline

The prime location of the Sofitel hotel in Taksim square was everything for us👍👍👍👍 not to have to drive and just walk out of the hotel and you are in the square was super awesome 👍 Beautiful view of the sea from room 1404 was very relaxing and enjoyable. Would definitely go back. Thank you 🙏

Leisure