Name: Wingate by Wyndham Anchorage Downtown/Ship Creek
Address: 111 W. Ship Creek Ave., Anchorage, 99501, US

6/10

Pleasant

18 Jul 2026

Christopher

x

Self

6/10

Pleasant

18 Jul 2026

Alfons

Okay but way over priced for this older facility. Even if the pool was not closed we would not go in. Didn't stay for breakfast, or used parking and chose for its shuttle and proximity to the train station

Partner

6/10

Pleasant

17 Jul 2026

Bill

Ted adequate for the location

Partner

6/10

Pleasant

17 Jul 2026

Jessica

Breakfast and coffee every morning was the best part of our stay. Our toilet overflowed both days and staff looked at it hours later. The bathroom in the reception area has a code to get in. There is no way to lock the door once you are inside the bathroom. We got walked in on several times. Staff is not very friendly. Drivers to and from the airport were great!

Family

4/10

Poor

17 Jul 2026

William

Old structure, virtually bare rooms

Self

6/10

Pleasant

17 Jul 2026

Sheena

Staff was friendly. No maid service. On two occasions I asked for towels and was told there were none. Pool was small but ok. Breakfast was ok.

Self

6/10

Pleasant

16 Jul 2026

Edward

The room was not in the best condition. The air conditioning unit didn't work, the floors were dirty, and the toilet paper holder was loose and pulling away from the wall. There was also no coffee maker in the room, and the laundry facilities consisted of only one washer and one dryer for the entire property. The staff seemed annoyed. Overall, the experience did not match the price we paid, and I don't feel the room was worth the cost.

Family_with_children

2/10

Poor

16 Jul 2026

HB

Tear the property down and rebuild

Partner

6/10

Pleasant

16 Jul 2026

Cheryl

Very expensive for the low quality. But nice staff.

Partner

4/10

Poor

15 Jul 2026

Josh

The pictures on the application are not representative of the actual property. This is a run down, poorly maintained hotel. The room has no pictures on the walls, there is no lock on the window which has a view of the homeless who live behind the building. There are only three towels for four people, and there is no housekeeping service. We stayed for 5 nights and had to beg the staff for soap.

The laundry is used by the people who live in the cars in the parking lot, the doors to the hotel stairs are open to all.

No need to set an alarm as the trains will honk their horns starting at 4am every 20-30 minutes.

Far from downtown, at the bottom of a large hill.

Friends_and_family Family

2/10

Poor

15 Jul 2026

Adam

Would NEVER stay there again. Photos on website did not represent the property. Dead grass on front lawn. Front door broken and in need of maintenance. Virtually every entry door to a room was very scratched up and needed repainting. Hallways were dark and smelled. When we arrived we saw two police cars in the driveway and 4 officers down the hallway dealing with a guest. Our room was painted a weird blue. Electrical wires were fastened together with plastic twisties. Worse - the train tracks were right near the property and we heard train whistles every hour for the entire night. We took the shuttle to the airport - when we got in - half the seatbelts did not work and the driver didn't care.

2/10

Poor

14 Jul 2026

Richard

Poor service and safety concerns. Our stay started poorly with a very rude front desk staff during registration and shuttle coordination. The biggest issue happened when we arrived at our room: the door was ajar, the TV was on, and the lights were on. The front desk casually advised that housekeeping just forgot to shut the door and turn things off. Additionally, the TV remote didn't work and no channel guide was available. Staff attempted to assist but couldn't resolve the issue. I cannot recommend this hotel and will be avoiding Wingate by Wyndham properties moving forward.

Family

6/10

Pleasant

14 Jul 2026

PAM

The lady at front desk wasn’t friendly. We got to our room and the toilet was plugged. I went down to the desk to ask if we could be moved and they said they had no other rooms available. They gave me a plunger.😞
The beds were comfortable on the breakfast was good. Their shuttle drivers were very friendly.

Partner

6/10

Pleasant

13 Jul 2026

Susan

We checked into our first room only to have a plugged toilet. When we called the front desk they dropped off a plunger and said we don’t have a maintenance man. After working on the toilet ourselves we finally asked for a new room. Our second room had very low toilet flush as well and we had to go get batteries for the remote. There was a light out on the vanity and I could barely see to put on my makeup. The bed was comfortable though and that was nice for a hotel bed. There was no in room coffee or coffee maker, which I expected .
The room was clean.
The staff was just so so. Not rude or overly friendly.
Parking was fine.
We missed breakfast both days as it ended at 9:30.

Family_with_children

10/10

Exceptional

13 Jul 2026

Shira

I had a great stay! Thank you!

6/10

Pleasant

13 Jul 2026

Dale

Hi all. Overall we enjoyed our stay and the staff was gracious and kind. However there were some issues. The blow dyer trip circuit didn’t work. The HVAC SYSTEM went out. Musty smell in the room and hallways. All in all we enjoyed it even with the problems.

Family

4/10

Poor

12 Jul 2026

frank

Room smelled price was $400 a night. Not good choice for hotel at this price. Would not stay here again.

6/10

Pleasant

12 Jul 2026

Tim

property is rundown. Our room was huge but not properly maintained or appointed. It appears this property is intended for overnight guests waiting to catch a train at the nearby Alaksa Railway Station. For that reason, I would recommend it if that's all you need.

Partner

4/10

Poor

12 Jul 2026

JASPREET

Rooms are too smelly

Family_with_children

4/10

Poor

11 Jul 2026

Belinda

The property was very outdated. The curtains were not flush to the wall and let lots of sunlight in.

Partner

8/10

Excellent

11 Jul 2026

Dawn

Clean room

10/10

Exceptional

11 Jul 2026

Kristine

Enjoyed our short stay.

Partner

2/10

Poor

10 Jul 2026

Deepa

Front desk person had a very unwelcoming attitude and the property is old and musty smelling. We had booked a room with two queen beds as we were a party of three adults , but check in person said the last room available was a room with one king bed. We had had a long flight and that night’s sleep was important and when we raised question as to why we were not getting what we ordered, he said he would see if there is a roll away bed , if not give an extra mattress. He also added he would not charge, which we found annoying as it was the hotel’s fault in the first place that they were not giving us a room with two queen beds as we had requested. He put a roll away bed and threw a heap of bed linen on top of it and left without even making the bed. We stayed in Wyndham after a couple of days near the airport, which had friendlier staff and cleaner.

Family

2/10

Poor

10 Jul 2026

Henry

No furniture in the room, an exposed light fixture on the ceiling above the bed, window lock broken, Dow rod used to keep window from being opened from the outside. Toilet paper retainer was loose. Ready to fall out of the wall, room retained a musty smell! While I know it was 4th of July weekend and Anchorage is a higher cost of living, this was worst than 95% of the hotels I’ve stayed in over the last 40 years!! Response from front desk was to the affect of “Ohhh we’ll definitely make sure manager knows about this and get these items fixed”!! Not an offer of apology, not an offer of some repayment, nothing!! Definitely not an$800 for two night stay hotel!!!

Partner

6/10

Pleasant

10 Jul 2026

Vishal

Okay hotel stay.

Family_with_children

10/10

Exceptional

10 Jul 2026

Keith

Close to Ship creek.

Friends

4/10

Poor

09 Jul 2026

Eva

Avoid this hotel at all costs! Horrible location, there was homeless people everywhere. Didn’t feel safe to walk anywhere. Rooms had no table, just two mismatched chairs stuck into each corner. Avoid avoid!!!

Partner

4/10

Poor

09 Jul 2026

Kerry

Our room smelled so strongly of urine. The front desk staff was very helpful and when I spoke to one of them, she said that a couple with two small dogs had stayed in the room right before us. The dogs had obviously urinated all over the room and it smelled terrible. I don’t know if this is a housekeeping issue or just bad luck, but the room was pretty bad.

Family

10/10

Exceptional

09 Jul 2026

Susan

This was a no frills hotel but in a great location.

Family

2/10

Poor

09 Jul 2026

Regina

This hotel located very close to downtown, however there are trains running right next to it and blowing their horns every hour. The staff is very rude and not helpful. We stayed there for 3 nights and our room was not cleaned at all. Breakfast is horrible, lacks the choice and quality of food.

Friends

2/10

Poor

08 Jul 2026

Mary

DO NOT stay here!! I can’t stress enough how awful this hotel is. I was traveling solo and a stayed here one night because it was close to the train station and I needed to catch a train to Denali in the morning. Let’s start with the bedbug issue-I woke up to a bedbug crawling on the sheet near my pillow. I took several pictures (I will try to upload one to this review) and promptly let the front desk clerk know. She made apologies and offered me “points”. I told her that I wanted to speak with the manager for a refund but he was unavailable. I proceeded to use the gym—no towels and after 10 minutes, I had to stop because the temperature in the room was dangerously hot with no ventilation. On to breakfast—they were out of forks so you had to eat using only plastic spoons. Took a shower and luckily I always travel with my own toiletries because there was no soap and the little tiny shampoo bottle was HALF EMPTY!! Back downstairs, the manager, RICHARD, finally showed up and when I told him about the bedbug and showed him the pictures, he said he would have a team go in to check the room. A couple of days later after trying to reach him a jillion times, he told me that the team found no bugs and he couldn’t do anything for me. He said sorrry and hung up on me!! This wasn’t a budget stay. One night cost $362.00. Contacted Wyndham corporate and they were absolutely no help either. Just as a cherry on top, the deadbolt on the door to my room didn’t work. Stay somewhere else!!

Self

2/10

Poor

08 Jul 2026

Ishtiaq

We asked for the roll out bed for $15 but the lady in front desk forced us to get another room for 350 just for one person to sleep

Family_with_children

6/10

Pleasant

08 Jul 2026

Melody A

Not what I expected for the price and Wyndham name. Older facilities, booked for 4 but only 3 towels. Staff not the friendliest but did get towels. Across from train station and did have shuttles to there and airport. Did ok for one night.

Friends

10/10

Exceptional

08 Jul 2026

aaron matthew

Love it!

Partner

2/10

Poor

08 Jul 2026

Sheila J.

Terrible stay

this is 1st time I've ever complained

smelled like cigarettes so bad & when I tried to open window, it was broken & no screen I have a photo

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Lacie

You had the same thing for breakfast every single day unlike other hotels where they give you different varieties everyday there's bird poop all over outside

Partner

4/10

Poor

06 Jul 2026

Michelle

If you can help it, I strongly recommend you find different lodgings. Room smelled, bathroom was so dirty, and sheets had stains on them. Absolutely terrible.

Check in staff were nice, but honestly just spend the few extra dollars and stay somewhere else.

6/10

Pleasant

06 Jul 2026

Michalene

It was a convenient location. Building was a bit worn out.

Family_with_children

2/10

Poor

02 Jul 2026

Summer

Everywhere was dirty from the pool to the room. The main lobby carpet looked like it hadn’t been vacuumed in forever. On top of everything being dirty, the property was very poorly maintained.

Family_with_children

2/10

Poor

01 Jul 2026

Dianne

Absolutely horrible

Partner

4/10

Poor

30 Jun 2026

Timothy

Dated rustic hotel that allows dogs.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Caryl

Lots of problems with this poorly run hotel. AC did not work properly, staff not very helpful, no towels or wipes in tiny gym, room not nicely furnished, breakfast barely basic.

Partner

2/10

Poor

30 Jun 2026

Jennifer

1st room we were given had a bathroom door that had been kicked in and was not able to close.

2nd room we were given had a fan facing out towards the hall placed at the door. The cleaning staff said it was because the room smelled musty.

3rd room was acceptable.

We were walked in on by a couple that had been given keys to our room just a few hours after check-in. That was awkward for all. When we let the front desk know, they asked if we had “ordered takeout and forgot about it?” My question was “do you give room keys to food delivery people?”

The other amazing part of this property (NOT) is that we booked a shuttle for midnight for our friends that were arriving late. We stopped by the desk at 11:45pm to ensure the shuttle had gone to pick them up, and I noticed their name was crossed out. I asked if this meant they were picked up, and the desk attendant said “we don’t book pickups at that time of night” I asked if they had alerted the list of numerous people crossed out, and he said “no” I called my friend and they were waiting at the curb. He told me they would need to call in and request the shuttle. I put him on speaker and he confirmed he was at the curb, and was waiting. Attendant said that was “not good enough” and my friend had to call in to request himself. So I had to hang up and watch while my friend called the hotel to request the shuttle.

We lost our key the next day and asked for a new one. They gave it without any ID required.

DO NOT STAY HERE!!

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

Katherine

Location was great as it was within walking distance to the railroad station and downtown. It’s also close to the River walk. Staff was very helpful.

Partner

10/10

Exceptional

28 Jun 2026

Annette

Staff was professional and nice. Rooms clean, hotel close to train station.

Family

10/10

Exceptional

28 Jun 2026

Scott

The rooms were clean and there was ample parking. The breakfasts were fabulous

Partner

4/10

Poor

28 Jun 2026

Timothy

Dated rooms with odd chairs in room and old carpet throughout. No drawers in rooms and they allow dogs.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Amy

The rooms are clean but if you plan on staying here make sure your ok with a train horn blasting at all hours of he night.

Family_with_children

6/10

Pleasant

28 Jun 2026

Som

Breakfast ,

Family_with_children

8/10

Excellent

27 Jun 2026

Rebekah

Nice hotel that is a little run down. No chairs in the pool area and rust in the pool area. They are helpful and can store some fish overnight for you depending on size.

Family_with_children

8/10

Excellent

27 Jun 2026

Dave

Decent hotel, walkable to downtown. Nice view on the river side. Train station close by, you do get used to the whistles quickly. Shuttle service to/from the airport

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Brian

The location is ideal if you will be catching the train somewhere. For the price, around $350 per night, I would have expected maid service daily, and a bit updated decor. It appears that the hotel hasn't been updated in quite a few decades. The breakfast was very basic. Toast, bagels, cereal, powdered eggs, sausages, pancakes. Friday they had no butter, peanut butter or jellies for the toasted items.

Self

6/10

Pleasant

26 Jun 2026

Donna

My husband and I stayed at Wingate by Wyndham Anchorage Downtown/Ship Creek for only a few hours. We had traveled on the Alaska Railroad from Seward, so we didn't arrive in Anchorage until 10:15. We walked to the hotel from the RR depot (their shuttle was at the airport and couldn't pick us up) and waited a bit to check in, reminding the front desk clerk that we needed the airport shuttle at 3 a.m. for an early flight out of Anchorage. Our room was fine, and after we slept for a few hours, the hotel shuttle brought us to the airport on time as promised. I had chosen this property because of its proximity to the RR depot and its free shuttle to the airport, so it was perfect for our needs. Too bad we didn't get a chance to partake of the complimentary breakfast.

Partner

6/10

Pleasant

25 Jun 2026

Chelsea

Great location if you’re looking to stay close to downtown. The creek out back and trains made for some fun walks around while exploring the area. The hotel was ok for a place to stay but overall pretty dated and dirty… the dated I can handle, but the dirty was a bit frustrating after paying almost 400 dollars for 1 night. One of the beds was missing a top sheet, lots of dirt in the windowsill, seemed like they hadn’t done more than a spot cleaning in a while. We requested a pack and play for our toddler but the staff said they only had one and they couldn’t find it anywhere. The staff was nice enough and tried to be accommodating but I feel like the hotel doesn’t have the proper resources and needs a huge update. The airport shuttle service is very slow, we were told a half hour and waited for an hour and 10 mins and ended up calling an uber. The front desk lady felt bad and allowed us to have an early check in at no cost which was really nice after traveling with a toddler. The breakfast is not great, but they have complimentary coffee and tea 24 hrs which is nice. If you’re looking for a quick 1 night stop, this place is just fine, but I would look elsewhere if you are staying longer.

Family_with_children

2/10

Poor

24 Jun 2026

Jennifer

Spent one night. Hotel seems to be under renovation and updating. We had a beat up, non functioning hot tub in the bathroom. No shower curtain and hair from previous guests. They did send someone to sanitize. Two chairs in the room. One was a plastic patio chair and another was fake leather with all the “leather” peeled off the seat. Police came three times to deal with two drunken men who would pass out on sidewalk and benches. Third trip, one showed up with a head injury bleeding all over entryway. Ambulance took him away finally. Next morning, blood was still there with some was poured on it.

Partner

2/10

Poor

24 Jun 2026

Tami

The outlet by the sink didn’t work & never got fixed. The air conditioner was dirty & didn’t work. The room darkening curtains didn’t cover the window which was terrible during the summer solstice!

Friends

4/10

Poor

23 Jun 2026

Sabra

The hotel was awful, smelled terrible, elevator poorly maintained, 1 staff person, transfer were impossible to get, poor location for walking to anything.
Would not recommend... I left after one night. No refund given for second night.
Breakfast ended at 9am.

Self

6/10

Pleasant

23 Jun 2026

Ashley

Th hotel needs a refresh. Many area were not well maintained. We had to walk from the train to the hotel with all our luggage because they only have one shuttle that services 2 hotels. We did have a shuttle on time to the airport.

Family_with_children

6/10

Pleasant

23 Jun 2026

Ali

The hotel is overpriced. Don’t believe on their free shuttle claim. After we arrived we called the front desk they said it may take more than an hour shuttle to show up. They said there is only one driver for two hotel.
Breakfast was low quality. Property was not clean & far from any restaurant & businesses.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Jane

Everything in the room was ok except the remote tv because it’s broken can’t watch any other channels. The pool water is cold, my kids can’t have fun in the pool because the water is too cold for them and the bathroom is nasty and dirty. Everything look so old and disgusting.

Family_with_children

8/10

Excellent

22 Jun 2026

cynthia

Good location, rooms were clean but there was odor to them. We stayed in 2 different rooms during our trip, and they both smelled like corn ships or dirty sneakers. The breakfast amenity was great and well stocked every morning. The breakfast staff were exceptional. There was always fresh water at the front desk. Great parking and just a short walk to town, shopping and restaurants. Rooms overlooking the creek are cool but very noisy; there were fisherman and families there almost constantly so if you are looking for quiet not the best location. The train also goes off every few hours and is right next door so it's loud. The staff was hit or miss some great (men) and others were inconvenienced by you checking in and out (women). The hotel is not maintained the best but that seems to be anchorage's theme. Overall, we did enjoy are stay and thought it was a great value for the price. We will stay there again if we decide to come back.

Partner

6/10

Pleasant

22 Jun 2026

David

Older facility. Out-dated bathrooms. Non-functional exhaust fan in bathroom.

Family

2/10

Poor

22 Jun 2026

ELIZABETH

n/a

Pet

4/10

Poor

20 Jun 2026

Candi

The train is loud and right behind the hotel - the air conditioner is just as loud. The fishing spot behind is cute but I probably wouldn’t choose this property again- it was definitely hard to sleep.

4/10

Poor

20 Jun 2026

Venita

The location is about a 15 min walk to everything. It sits right next to the train station, which is great for those traveling by train. Just think about noise (which was actually not bad at night).

They offered shuttles to the train station and airport. Very helpful. Front desk had issues with scheduling them and placed our reservations on a post-it. My 930p shuttle ultimately picked me up almost 20 mins late.

The hotel itself is not the cleanest or the best maintain. There was dust EVERYWHERE. Which didn't make me feel confident about how often the rooms were cleaned.

There was a female front desk staff that appeared high and there was obvious discord between her and another female front desk staff.

For one night, it.was too expensive for all of that.

Friends

2/10

Poor

20 Jun 2026

Cynthia

Probably one of the worst experiences we have ever had. Dirty rooms with broken hairdryer, outlets didnt work, no room darkening shades. Staff were rude and couldn't/wouldn't answer most questions. The shuttle is a joke. Waited 45min at the airport because they only had one shuttle serving 2 hotels and couldnt fit everyone. Ended up taking an Uber. Shittle to train was late so had to walk. No shuttle to downtown. Breakfast ran out and the pancake maker was broken. Pool has visible scum on the top of the water. Would not recommend staying here.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Robert

Shows its age. Very noisy due to the trains every 1-1.5hrs blowing their horns most of the night and all of the day. Very sparsely furnished. One old easy chair and a metal outdoor furniture chair. Musty smell.

Self

4/10

Poor

18 Jun 2026

Craig

The staff at reception lack a sense of urgency and are not friendly.

Friends

2/10

Poor

17 Jun 2026

Stacy

Well the stay didn’t really start off on the right foot with the smoke detector chirping within five seconds of entering our room which was promptly handled. However problems started piling on after that. Open window with no screen on the window leading to several wasps in our room, light fixture in the ceiling missing, no hair dryer (also missing and when requested they said they had no spares), and TWO towels for FOUR people. When asked for additional towels was literally snickered at because I requested six additional towels and they said they didn’t have any spares. Then they said they could bring me TWO towels after they were done drying. Towels were never delivered. I dried off from my shower with a hand towel. I stayed at this hotel in 2021 and it was in MUCH better condition than it is now with much better staff and service. This hotel is being mismanaged very badly with staff that doesn’t give a crap. Use this hotel only as a last resort. I give this place a D- and they only get that because we didn’t get bed bugs.

Family_with_children

4/10

Poor

17 Jun 2026

JULIA

room not clean, broken faucet, elevator dirty,poor communication, terrible and attitude when asked questions.

Partner

6/10

Pleasant

17 Jun 2026

Linda

Plenty of parking. This property is located next to a walking path and river to fish. Property is also convenient to getting to the Alaskan Train Depot.

Partner

8/10

Excellent

17 Jun 2026

Heather

Great location near Ship Creek. Shuttle from airport was great. Disappointing that they gave 2 towels for our 5 people and did not have any more.

Family_with_children

8/10

Excellent

16 Jun 2026

Christine

Great location!

10/10

Exceptional

15 Jun 2026

Franklin

The room was clean and the beds were fresh but the bathroom finish like sheet rock and paint can use some work.

Family

4/10

Poor

15 Jun 2026

Beth

This hotel was very run down. No hair dryer in the room. No chair in the room. There was a space that looked like it was a sitting room but no sofa or chair. It was empty and there was an exposed pipe in the floor. The breakfast was adequate. I would not recommend staying in this hotel.

Partner

4/10

Poor

14 Jun 2026

Janet

outrageous price for mediocre hotel

Partner

4/10

Poor

14 Jun 2026

Scott

Good location, just a 5-10 minute walk from downtown next to a river and the Alaska Railway station (yes, lotsa train horns) and a couple of walking trails. I hate to say this; in retrospect, I wish I would’ve popped a couple hundred extra bucks and gotten an experience ten times better. This hotel is an old (and I mean OLD) Comfort Inn that was a dump when rebadged to a Wyndham hotel. The room was at best Spartan, the bed comfort was OK, but everything is just dingy and a refresh is long overdue. The free breakfast is powdered eggs and turkey sausage plus some cereal and yogurts. The front desk staff needs coaching; the free courtesy shuttle (nice touch) driver was actually the highlight, he was courteous, helpful and diligent. Give Jose a raise, please. Stay here if you’re on a tight budget, otherwise avoid.

Partner

10/10

Exceptional

14 Jun 2026

Karen

Breakfast was excellent and well exceeded expectations. Staff were not knowledgeable about the activity items printed on their own activity map.

Family_with_children

6/10

Pleasant

14 Jun 2026

Jennifer

An older but perfectly adequate property. Location was perfect for taking the train to Whittier for our cruise. BIG PLUS - Free transportation from the airport AND to the train station the next morning. VERY convenient if you are going to Whittier to board your ship. I would definitely stay here for that purpose again. Breakfast was good. Safe and clean.

Partner

8/10

Excellent

13 Jun 2026

Janet

First night I was there the room was horrible. Second night got a room on second floor room was way better. So it’s a hit and miss kinda hotel

Family

8/10

Excellent

13 Jun 2026

Lin

Good location, walkable to train depot and downtown, Breakfast is good as well.

Family_with_children

10/10

Exceptional

12 Jun 2026

Stephen

It was a nice quiet stay

10/10

Exceptional

12 Jun 2026

Marianne

The room was big, the bed was comfy, we had a problem with the heat, but they fixed it immediately. It's right next to the train station, so be prepared for train whistles all night long. But we enjoyed our stay here, and they had a shuttle that took us to the train station in the morning. So it was exactly what we needed.

Partner

4/10

Poor

11 Jun 2026

Howard

What I didn’t like about the room was endless. From the wet carpet to the window that had lost its seal. To the light that penetrated around the curtain, the list was endless.

Partner

8/10

Excellent

11 Jun 2026

Melinda

This hotel worked out well for us as a location to spend a few post-cruise days in Anchorage. We enjoyed watching people fishing for salmon in the creek behind the hotel. It was across the street from the train station, which was convenient for transportation (though loud at time), and the shuttle took us to a day trip meeting point.

Partner

6/10

Pleasant

10 Jun 2026

Susan

The room and breakfast were OK. We tried to call to get the shuttle to pick us up at the airport, but the front desk person (singular) was so busy that he continually put us on hold when we called. I held once for 10 minutes, but no one ever picked up the line, so I hung up. I held again for 3 minutes; same thing. We called several more times and were immediately put on hold with no person ever talking to us. We finally took a taxi.

Once we arrived at the hotel, we saw the one person at the front desk continually put calls on hold while never talking to the people on the phone. I know he was alone and overwhelmed with taking care of the people standing in front of him, but he should have told them to wait occasionally so he could talk to the people on the phone. Management should have had at least two people on duty at the check-in desk so one of them could talk on the phone. It is their fault that staffing was too low.

I texted this to Wingate's text line but received no response. I thought that was quite poor as well. I don't plan to stay in any more Wingates.

Partner

6/10

Pleasant

09 Jun 2026

Marcia

The staff was helpful and the breakfast was good. The bathroom was not clean. The room could use a deep clean and some TLC.

Partner

6/10

Pleasant

08 Jun 2026

Elizabeth

We stayed in here twice in two different rooms. The staff was very friendly and helpful. The breakfast had a wonderful selection and variety. The coffee was excellent. The room was clean but the building is old and the rooms we stayed in are in need of repairs. Overall, Wyndham properties are aging and are in decline.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Janet

Hotel room was run down walls had paint peeling, the bathroom looked dirty and smelled musty, there was stains and sticky stuff on the floor. The door looked like someone tried to break in. The windows only shut with a stick. Not worth the money. Don’t stay there.

Family

4/10

Poor

06 Jun 2026

Amy

Old and uncomfortable. Rooms were big grey boxes with old furnishing. No places to sit in the rooms, dirt in corners, fridges were in adjustable and froze our food, stained showers, broken windows, etc…

Partner

2/10

Poor

05 Jun 2026

Kelye

Worst stay at a Wyndham property ever! Late flight had us arriving after midnight, at hotel after 2am. Night front desk guy was polite and kind and that’s where the “good” ended. Went to our room, opened door with keycard only to find people already in the room sleeping 😳 Went back downstairs and got a different room but this one smelled like vomit until we got the temperature down. “Complimentary” breakfast had no eggs, yogurt, fruit, pancakes or muffins but the setup indicated those items should be available.

Family

2/10

Poor

05 Jun 2026

Kevin

The front desk was not very accomidating, the room was in disarray like in the middle of a renovation. The heat didn't work. It was cold in the room and not fully renovated.
the bathroom smelled like mildew. the whole reason we stayed there was for the pool what was not operational the whole time. I checked out early due to the conditions. And, thus not received a refund for the nights not stayed on the reservation. The manager was not very friendly, and promised a partial refund of the stay.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Layla

The shuttle service’s two Wyndam hotels in the area and is complimentary, and being sure to call for it is important Other guests will be at the shuttle stop if you are coming from the airport, and they go in order of who called. Breakfast was mid but it’s breakfast. And my room was seemingly recently renovated. The train station across the street is very cool but will be blaring their horn because of the road crossings nearby. Great stay! I travel for work and definitely recommend staying here to maximize sleep and comfort.

Self

2/10

Poor

04 Jun 2026

Angela

Noone had been in the shower and there were hairs. The fan above the toilet was dusty. There was a screw coming out of the towel bar. The doorknob to the connecting door fell off and someone from the other room could have reached their hand in and unlocked the deadbolt. we called the front desk and they said that the hotel was booked and they would call the upper leadership. And then they would call us back. We never got a phone call. The phone in the room did not work. But they took my phone number down. I told them the phone in the room was nonfunctional because I tried to use it to call the front desk.
I cannot believe how much we paid for this room and how old, nasty, and run down it was. Literally run.
Additionally the driver for the shuttle insisted my spouse help with the luggage even though he had already had a back injury. He looked at my husband and made him feel bad until he helped and that will probably ruin our trip because he may have to seek treatment and medicine.

Family

8/10

Excellent

04 Jun 2026

Laura

It is a clean place to stay with an easy walk to the train and good places to eat
The beds were comfortable too.

Friends

10/10

Exceptional

04 Jun 2026

Daniel

Ty great place with pet

10/10

Exceptional

04 Jun 2026

Craig Jody

Great location for train travel and comfortable room!

Friends_and_family Friends

2/10

Poor

03 Jun 2026

Steven

This hotel was one of the worst I have ever stayed in. The desk clerk was unprofessional. The room window would not close. The heat/AC unit was so noisy that I had to unplug it to sleep. The room chairs looked like they came from a garage sale - they didn't even match ! The property was close to the rail yards so there was train noise all night

Friends

10/10

Exceptional

03 Jun 2026

monika

Clean and spacious room.
Plenty of parking.
Fishing available in the creek behind the hotel.
Close to an awesome museum ( see pictures).

Partner

6/10

Pleasant

03 Jun 2026

Ned

Convenient to the train station and into town.
Staff was excellent.
I had to change rooms because the first one was to cold and didn't have a chair to