Name: Sheraton Anchorage
Address: 401 East 6Th Avenue, Anchorage, 99501, US

8/10

Excellent

25 Jul 2026

Malinda

Staff was very helpful!!!

10/10

Exceptional

25 Jul 2026

Jackie

The room was perfect and the staff went above and beyond to make our stay wonderful!! We totally recommend staying here. The location is very convenient too.

10/10

Exceptional

22 Jul 2026

Thomas

The room was large and very nice with a great view. We would stay here again.

10/10

Exceptional

19 Jul 2026

Jackie

Our stay has been fabulous! We had booked 5 nights and then a few months later we booked an additional night at the start of the trip. They were wonderful in accommodating our request to connect the bookings so we could stay in the same room for the entire time. Our check-in went well without a hitch. The room was lovely and the staff has been amazing.

Partner

6/10

Pleasant

12 Jul 2026

Brian

The hotel is dealing with some facelift work on the exterior. What I found, though, the hotel is a little bit further of a walk from the restaurants and downtown area than I expected. What I thought was a park to go run in was a cemetery. I would recommend finding a hotel further west than this one. The staff were exceedingly helpful and friendly.

Family

6/10

Pleasant

11 Jul 2026

Samuel

The staff is very friendly and easy going. The hotel is under renovation and definitely shows the age.

Friends_and_family Friends

6/10

Pleasant

06 Jul 2026

Delmer

Place was under construction
Jade restaurant servers were not very responsive in getting drinks during the breakfast buffet
Each morning I had to get up and asked to have drinks served they seemed to be more interested in standing around chatting near the area where the omelettes were made instead of serving people

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Alexander

Clean

Family

10/10

Exceptional

02 Jul 2026

Alison

I’ve never met a more convivial staff. From those at the front desk to breakfast crew and chef to those taking care of the rooms! I will highly recommend this to all who want to visit Anchorage! I greatly appreciate their personal attention and consideration! Diane is quite unique! Thank you all!

Partner

10/10

Exceptional

30 Jun 2026

JoAnn

Staff friendly, bed comfortable, everything great except the bathroom small with terrible lighting and shower/tub good water pressure but would prefer a standard shower as tubs tend to have slow drain. There is onsite parking, restaurant and a separate bar with friendly staff. There’s a nice gym.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Shuangquan

My stay was a very difficult experience. Noise from the hallway, along with intermittent noise from the bathroom ventilation fan, repeatedly carried into the room and disrupted my sleep throughout the entire night. I had to wear noise-canceling headphones all night just to manage to fall asleep.

Family

6/10

Pleasant

26 Jun 2026

Kimberly

Area is old and not kept hp

10/10

Exceptional

19 Jun 2026

Wayne

Great guest services

Family

8/10

Excellent

18 Jun 2026

Frank

Hotel doesn't have a shuttle to or from airport

Partner

6/10

Pleasant

15 Jun 2026

CHRISTOPHER

The hotel is going thru a much needed refresh. The hours for the dining and lounge are not terribly convenient. The neighborhood has really gone downhill. Sad to see how much the city is slumping, though he you don’t come to Alaska for Anchorage.

Breakfast is a shining star here.

Friends_and_family Friends

8/10

Excellent

11 Jun 2026

Stephen

All good

Partner

4/10

Poor

01 Jun 2026

PATRICIA

staff is not kind at all. El personal del mostrador no es amable, es cortante y hasta un poco unpolite

Friends_and_family Family

8/10

Excellent

27 May 2026

Gisela

The room was clean and clearly

Friends

8/10

Excellent

19 May 2026

Brian

The staff was awesome and welcoming. I had an issue with my primary room and they were able to switch my room with zero problems. The breakfast was good. Easy parking. The building was under construction when I arrived. Actually my 2nd stay at the location.

Self

8/10

Excellent

18 May 2026

Tommie

Breakfast

Partner

8/10

Excellent

16 May 2026

Fredrick

Hotel is poorly maintained for what it’s known for. It’s more like a motel type of thing compared to the high bars that the name already sets.

The room was clean though

Friends

6/10

Pleasant

11 May 2026

Teresa

The renovations in the main area was beautiful but the bedding was less desirable. Poor pillow quality.

Food for breakfast buffet was excellent but the dinner food was not very good.

Family

10/10

Exceptional

03 May 2026

Olga

Friendly and clean place.

Friends

6/10

Pleasant

22 Mar 2026

Cynthia

The hotel was undergoing some renovations. The TVs were not working on either night of my stay. If the TVs had been Smart TVs connected to the internet, the issue could have been avoided. It's difficult to say what the rating would be after the renovations.

Friends

8/10

Excellent

11 Mar 2026

Li

The hotel in general is somewhat outdated. The food in the hotel restaurant was decent with reasonable prices. Staff was. friendly.

Family

10/10

Exceptional

22 Feb 2026

Nathan

I always stay here when in town. Staff is really friendly, rooms are nice and in a good location.

Self

2/10

Poor

21 Feb 2026

Hiram

First i wouldn't have picked this hotel if i knew it was going through renovations. The rooms were run down and i had to ask multiple times to get my room cleaned and ask for toilet paper. This is probably the worse of the marriott properties i have stayed at

Family_with_children

8/10

Excellent

18 Feb 2026

Alexis

The staff were amazing. Front Desk staff were some of the best I have encountered. Room service staff were very helpful and courteous as well.

Partner

4/10

Poor

29 Jan 2026

William

Room was okay. Lobby under construction. WiFi didn't work for my PC (can't work on a 4\" screen phone). Little to no services for guests. Next time I'll stay at the Marriott...maybe.

Leisure Self

10/10

Exceptional

29 Jan 2026

Felix

Staff was amazing and the room was super clean thanks !!

6/10

Pleasant

06 Dec 2025

Rose

Room was fine. Staff was okay.

Leisure Friends

10/10

Exceptional

04 Dec 2025

Tina

The staff was amazing from check in, room service, baggage valets to security.

Leisure Self

8/10

Excellent

01 Dec 2025

Andrew

A good hotel by Anchorage standards.

Leisure Family

10/10

Exceptional

11 Nov 2025

Javier G

Yes

Leisure Partner

10/10

Exceptional

08 Nov 2025

Matthew

Good

Business Self

10/10

Exceptional

04 Oct 2025

Alaina

Being from Las Vegas I enjoyed the quietness and comfort ! Staff was very pleasant and polite food was amazing overall experience was great!

Friends_and_family Family

4/10

Poor

07 Sep 2025

Paul

1. Sewage issues: I was graciously given an upgrade when I arrived, which when I went into the room, I turned down as the bathroom smelled like sewage. The reception person kindly apologized and gave me a room on the 11 Floor with access to the Lounge. On the second night of my stay, we had the same sewage smell in that room while the water ran on the tap. In the final day, I go into the men’s restroom down in the lobby, and found the smell there once again. Three times in three days.

2. State of property: the property is seriously run down. You can see it in the furniture everywhere you look (reception, room, lobby, restaurant). Clearly not the standard of a 4 star property as advertised by Expedia. The area where the hotel is located also does not help seeing that the hotel is beside a cemetery, a Soup House, and a Medical Care facility for the handicap, not to mention the number of homeless drugatics (on marihuana or worse) - it does not create a feeling of safety when walking toward the restaurants and shops as you have to cross all this area (3-4 blocks).

3. Cleanliness: the property appears to be running low in staff causing this to be an issue. Tables are sticky, coffee marked on the roof of the lounge, etc.

4 Personnel: at the reception and cleaning staff, they appeared nice enough…however, at the restaurant, you can see there are problem in service, cleanliness of where the food is being served, and follow up with clients.

Leisure

4/10

Poor

24 Aug 2025

Sheetal

Service was mediocre - limited dining (meaning no options for lunch; everything was closed) and dirty sheets. For a large chain hotel, it seems like they could have at least covered the basics.

6/10

Pleasant

24 Aug 2025

Suzanne

Below my expectations for the price paid

For the price paid at the Sheraton in Anchorage, I must say that I was disappointed in the accomodations. Although the entry seemed okay, when we got to our room the furniture was very old and outdated. There were also very few restaurants close by & we were hungry and all of the restaurants in the hotel weren't open. We walked to La Cabana Mexican Restaurant which had good food & service but the area seemed a little sketchy. Save some money and find another place to stay.
I couldn't bare taking photos as a reminder of this place.

Partner

10/10

Exceptional

18 Aug 2025

Dennis

Quick stay

It was a quick stop over for a longer trip. Was only there for about 12 hours but we were very comfortable.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Janet

Good location to downtown

More than adequate for an overnight stay

Partner

6/10

Pleasant

07 Aug 2025

GAIL

The bed was amazingly comfort. I wish I knew the brand and type of this bed. Just what I want for my home. Slept like a baby. However, the pillows were terrible. Barely called a pillow.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Larry

Our stay here was very good. Our first nights stay in Anchorage was extremely disappointing at a hotel next to the train station. If it was not for proximity to the early start to arrive at the train in the morning we would have immediately moved to the Sheraton which was much more pleasant for two additional nights in the city.

Leisure Partner

4/10

Poor

10 Jul 2025

Charles

First of all, the hotel photos on the website were exaggerated, and I had booked and confirmed two rooms through Expedia, but when I checked in at the hotel, they only told me that only one room was reserved, and that one of the rooms had been cancelled by Expedia, and that I should contact Expedia since I did not book directly with the hotel. However, there was no cancellation notice on my Expedia account. It was also difficult to contact them by phone from Alaska. In the end, the hotel gave me two rooms that were connected, but one of the rooms did not have a bathroom, so it was not comfortable for five people. So I was grateful that I could only stay one night.

Leisure Family

10/10

Exceptional

28 Jun 2025

Timothy

Nice stay

Great hotel. The bed was very comfortable and the bathroom was clean.

Partner

6/10

Pleasant

20 Jun 2025

John

The customer service at the front desk and room service was poor. Not friendly, no smile, no eye contact. And everytime we called room service we had to leave a message, which was rarely returned

Partner

10/10

Exceptional

16 Jun 2025

Elizabeth

Would have preferred a walk-in shower but room was excellent with lovely view of the mountains. Our reservation was somehow lost but the hotel was very accommodating and gave us their best available rate.

Leisure Friends

2/10

Poor

15 Jun 2025

Hong

Hotel is Okay. Breakfast was good. But the hotel charged me for 2 night stay at checkout even though Expedia already paid for my hotel. And the charge was not incidental. Expedia called and they said to speak to the Manager. Still waiting for the issue to be resolved. Hotel is not worth the double billing problem. I find it very sneaky on the hotel part to double bill

Leisure Partner

4/10

Poor

10 Jun 2025

Tom

Nothing

10/10

Exceptional

06 Jun 2025

son n

The staff was very friendly and the room was well kept up and clean.

Business Self

6/10

Pleasant

18 May 2025

Jeffrey

Very old outdated

The staff was very friendly and the room was clean. But, for over $500 a night, the room was extremely dated. The carpet and tables/cabinets were all chipped and looked to be 20+ years old. For $500 a night I would expect something a lot more up to date. I have stayed in best westerns for under $200 a night that were 10 times nicer than this.

Partner

10/10

Exceptional

17 May 2025

Glenn

Great

10/10

Exceptional

17 Apr 2025

Ronald

I really enjoyed my stay!

Leisure Self

10/10

Exceptional

11 Apr 2025

scott lynn

it is always a pleasure to stay at the Sheraton!!

Business Self

10/10

Exceptional

08 Apr 2025

Maggie

View of the mountains

Leisure Family

10/10

Exceptional

01 Apr 2025

Kristin

Good stay, within walking distance to local restaurants and shopping. Very clean room, quiet, hot water, nice view. Thank you

Leisure Family

10/10

Exceptional

29 Mar 2025

Joseph

Had an amazing time!

Leisure Self

10/10

Exceptional

29 Mar 2025

Andrew

Great check in, the front end clerk was so helpful!

Business

10/10

Exceptional

25 Mar 2025

Bashar

good

10/10

Exceptional

15 Mar 2025

Kristina

Loved the 14th floor veiw, Incredible staff!

Business_and_leisure

10/10

Exceptional

03 Mar 2025

Ashleigh

Excellent customer service. Had to make a last minute booking due to cleanliness issues at another hotel, and the Sheraton Anchorage staff checked me into a beautiful room with a great view, despite how busy they were with Iditarod and Fur Rondy traffic

Leisure Self

4/10

Poor

24 Feb 2025

Robert

Hotel is in major disrepair: Windows were all filthy, exterior siding on the building crumbling, sidewalks crumbling. Homeless being arrested in the lobby, people openly pooing on the sidewalk outside the hotel.

Partner

10/10

Exceptional

23 Feb 2025

kathly

5 Stars

This is a beautiful place to stay. From check in to check out. The staff and rooms are what you expect in a 5 star hotel.

Partner

4/10

Poor

19 Feb 2025

Jonathan

Not worth went elsewhere

I paid for a junior suite. Room was very disappointing.

Temperature is difficult to maintain and tv was ancient. Were talking \"go the hell down to Walmart and get a better one\" status.

I won't be back.

Self

10/10

Exceptional

16 Feb 2025

Patrick Hale

I loved the rooms and the floor that they put me in

Leisure Partner

10/10

Exceptional

15 Feb 2025

Tracy

Hotel was clean, quiet, comfortable, and the staff was friendly.

Partner

10/10

Exceptional

10 Feb 2025

Jessica

The staff was Amazing, the location was perfect for my needs. The breakfast was delish

Leisure Friends

10/10

Exceptional

07 Feb 2025

Verified traveler

Anchorage Business Trip

Great place to stay for work

Business

10/10

Exceptional

05 Feb 2025

susan

We stayed for a medical visit in Anchorage. It was convenient to the hospital.

Leisure Partner

10/10

Exceptional

31 Dec 2024

Verified traveler

We really appreciated the friendly staff.

Partner

10/10

Exceptional

26 Dec 2024

Xiaonucai

The breakfast is a little expensive. All other are great.

Leisure Friends

10/10

Exceptional

17 Dec 2024

Bora

It was clean and convenient. The breakfast buffet was nice with made to order omelets and various fresh fruits.

10/10

Exceptional

17 Dec 2024

Logan

We love this place. We stay here every year for my wife’s birthday. Good location for us to jump off for Christmas shopping

Leisure Partner

8/10

Excellent

12 Dec 2024

Peter

Great stay for business. Unfortunately they don’t have room service breakfast which for a business traveler is sometimes helpful. Otherwise 5 stars all around.

Business

2/10

Poor

10 Dec 2024

James

I am a dissabled man and i was placed in a room (509) wjere i couldnt even fit in the doorway of the bathroom. So for 3 days i couldnt shower or anything! Terrible experiance

Leisure Partner

10/10

Exceptional

21 Nov 2024

Christopher

Beautiful spacious room. Bathed was nice but the tub was a bit small. No smart tv in room.

Leisure Partner

8/10

Excellent

14 Nov 2024

Mark

Nice room with mountain view

We had a nice room with a nice view of the mountains. The service was very good. I would stay there again.

Business

10/10

Exceptional

13 Nov 2024

Rebecca

Always a great experience!

Business Self

4/10

Poor

23 Sep 2024

Debbie

Room was not cleaned or Towels in the room asked for additional towels, never did receive them. Coffee from the coffee bar was cold.

8/10

Excellent

19 Sep 2024

Madeleine

This property is conveniently located in Anchorage and has a good restaurant. Rooms are standard chain hotel but perfectly fine. The hotel feels a bit dated. Walkable to shops and restaurants.

Leisure Family

10/10

Exceptional

14 Sep 2024

Andrew

We loved our vacation in Alaska and loved staying T the Sheraton total. The staff all were above and beyond

Leisure Partner

10/10

Exceptional

05 Sep 2024

Christine

Great hospitality! Wesley was very helpful!

Friends_and_family Family

10/10

Exceptional

30 Aug 2024

Terilee

The Sheraton staff was very friendly and helpful. The property was clean and nicely appointed.

6/10

Pleasant

26 Aug 2024

Lucy

When we checked in they asked for a card for incidentals, room was pre paid, they put a hold on our card for the total amount. That tied up our funds for 4 days. They had no idea of how to fix the problem.

Partner

8/10

Excellent

26 Aug 2024

Melanie

We liked the accommodations and view; the front desk service was good, especially a young man who checked us in, but cannot remember his name (maybe started with a C or a K; had partial head shaved a bit on sides).
We did not like the poor service in all of the restaurants. Dirty dishes literally piled up on the table at the bar restaurant, service was slow without it being full of customers. Servers 'went MIA' at all restaurants (Jade, Coffee shop). I believe a guest got stuck in the elevator. Worst of all was the loud noise of 4-5 housekeepers on our first night at 10 pm at night, while we were trying to sleep. They were laughing and carrying on in the doorway of room across from 1010. I opened our door and just looked at them and they said \"Oh, sorry\" but continued to be loud after closing our door. One had long orange hair & she seemed to be the loudest. It was very unprofessional. I called the front desk & they said they would contact the housekeeping manager. The finally left the area but not before yelling \"Yikes!\"

10/10

Exceptional

19 Aug 2024

Minsun

We had a comfortable stay right before our cruise. We enjoyed the shopping mall nearby. There was a wide selection in the breakfast choices.

Leisure Family

10/10

Exceptional

16 Aug 2024

Caleb

Very close to restaurants and shopping

Leisure

10/10

Exceptional

16 Aug 2024

Caleb

Super close to alot of restaurants and stores.

Leisure Family

10/10

Exceptional

14 Aug 2024

Joanne

Dining options limited

10/10

Exceptional

11 Aug 2024

Kimberly

Great location. Easy parking. Rooms were clean and comfortable

8/10

Excellent

02 Aug 2024

Miyuki

This is in good location

8/10

Excellent

23 Jul 2024

Jessie

The property was very clean and the staff was very helpful.

Leisure Partner

6/10

Pleasant

20 Jul 2024

Sherry

The onsite dining was poor. We also found the staff to be less than helpful in some cases. The room was nice although the hotel is dated. The surrounding area is so-so. Parking is in a lot that is in need of repair. There is no valet. We did receive help with our luggage which was nice.

Leisure Partner

6/10

Pleasant

19 Jul 2024

julie

Very dated property. Water did not run very hot and the cafe coffee ran cold ! Restaurant looked unappealing and the prices in the shop were astronomical . Nowhere near value for money .

Leisure

6/10

Pleasant

12 Jul 2024

Bruce

Least relevant

Of the big 3 hotels, this is the least relevant. It is not really in walking distance to much. The toilets are terrible and the ac is a dull roar constantly.

Partner

8/10

Excellent

06 Jul 2024

nancy

The furniture in our room 717 is very worn, as was some in common areas. The area surrounding the hotel felt sketchy. Was glad to see more security on our last day

8/10

Excellent

04 Jul 2024

Grant

I chose this hotel after getting scared by the Econo Inn. I felt everything was good besides the constant noise from the cleaners and the fact I hung a breakfast menu out very early (7pm) for next morning and it was not picked up.
Otherwise staff lovely, rooms are nice and food was ok.

Leisure Self

8/10

Excellent

01 Jul 2024

Xiaohua

Parking is over charged

Leisure Family

10/10

Exceptional

27 Jun 2024

Tracy

Service is good, lobby is comfortable

Leisure Family

2/10

Poor

23 Jun 2024

Brittany

No safe - Missing Watch - Rude Waitress

Our room had a wire where a safe should have been but it was not so I could not lock my things up. I left my watch on the bathroom counter and it was not there when I returned nor when I asked the hotel staff was it located. The waitress at the restaurant was very rude while we were waiting to checkin. I would not stay here. This is the first negative review I’ve left after using hotels.com for 10 years.

Partner