Name: SpringHill Suites Anchorage University Lake
Address: 4050 University Lake Dr, Anchorage, 99508, US

8/10

Excellent

27 Mar 2023

Amber

Nice and quiet

Leisure Family

4/10

Poor

20 Mar 2023

piotr

I don't like when hotel rents a room to a person (local) and they bring the whole family and friends for a birthday party and occupy the whole pool and lobby area. It becomes a common thing for hotels with the pools in Anchorage

Leisure Family

10/10

Exceptional

12 Mar 2023

Amber

Great place! Friendliest staff ever, great for families

Leisure Family

10/10

Exceptional

12 Feb 2023

Violeta

Amazing overall

Leisure Family_with_children

10/10

Exceptional

05 Feb 2023

Terri

That is was nice and clean. The pool was awesome. The towels were also being checked and replaced. Front desk personal were friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

30 Jan 2023

Carol

It was a very nice stay will be staying again excited to use the pool

Business Self

8/10

Excellent

30 Jan 2023

Edward

breakfast on the house was not bad.

Business_and_leisure Self

10/10

Exceptional

08 Jan 2023

Elizabeth

The staff was wonderful communication about the pool and jacuzzi was fantastic although found a mug root beer soda bottle behind the bed frame and popcorn above the microwave. Enjoyed the fact that the body wash, shampoo, and conditioner was above any where I’ve stayed at.

Leisure Family

10/10

Exceptional

31 Dec 2022

Pamella

Very clean!
Staff were prompt, courteous and helpful!!!

Leisure Family

4/10

Poor

29 Dec 2022

Verified traveler

hot water shut off

It was unacceptable to turn the hot water off two days in a row from 8 am until after 3pm. I realize there is never a good time for this but to turn it off before 10 am was crazy. Easily could have done 10 till 5 and had way less negative impact. The fact that the heat didn't work in the first room was not great but you were quick to get us into another room.

Friends_and_family Family

4/10

Poor

28 Dec 2022

Verified traveler

Cleaniness thumbs down

Cleanliness of the sink is bad it's building up and no one has scrubbed it in a long while.

Friends_and_family Family

10/10

Exceptional

28 Dec 2022

Timothy

Great location.

Business_and_leisure

10/10

Exceptional

18 Dec 2022

Valerie

Guest service was superb! The complimentary breakfast was really nice and hotel was clean and updated! Pool are was wonderful and loved the hours for pool!

Leisure Family

4/10

Poor

15 Dec 2022

Marian

Reception people not friendly. Did not greet on arrival. saw me did a few things then came over.
No one at desk with check out. Came down waited, cleaned off car, came back waited, housekeeper called for person, waited, left.
Bed saggy and uncomfortable.
Ice bucket dirty. Made me concerned about using coffee maker etc. House keeper cleaned with some kind of spray

Business Self

10/10

Exceptional

12 Oct 2022

David

Basic hotel

Rooms remind me of a tiny house, overall ok.

Friends_and_family Family

4/10

Poor

27 Sep 2022

Keary

Our room was dirty

Leisure Family

10/10

Exceptional

17 Sep 2022

Donna

Shuttle service very accommodating!

Leisure Partner

10/10

Exceptional

06 Sep 2022

Bobbi

Definitely the cleanest and most friendly place we’ve stay in anchorage. 10/10 recommend

Leisure Family_with_children

8/10

Excellent

03 Aug 2022

Valerie

Only given 3 towels for 5 guests and staff lacked friendliness. It was clean and appeared to be in a safe area of town.

Leisure Family

10/10

Exceptional

03 Aug 2022

Maria

Excelent service

Leisure Family

10/10

Exceptional

25 Jul 2022

Kevin

Great walking paths and a lake behind the property.

10/10

Exceptional

17 Jul 2022

CARLOS

I spent only one night and it was very pleasant.

Leisure Family

8/10

Excellent

08 Jul 2022

Fred

It was great

Business_and_leisure Partner

8/10

Excellent

08 Jul 2022

LaVerne

It had vacancies, it was blacklisted from a food delivery of my choice

Leisure Family_with_children

10/10

Exceptional

03 Jul 2022

Michael

This is one of the best places we stayed at.
The pond next to the property is wonderful nightly walk.

Leisure Family_with_children

10/10

Exceptional

28 Jun 2022

Richard

Very Clean. Great front desk personnel. Excellent breakfast options. Walking trail directly behind hotel.

Leisure Family

8/10

Excellent

21 Jun 2022

jennifer

Quiet and clean, friendly staff, great walking trail

Leisure Family

10/10

Exceptional

20 Jun 2022

Lisa

Great stay, nice location away from downtown. We loved the hiking trail around the lake right out the back door. Many breakfast options included in our stay. Room was very clean and comfortable.

Leisure Partner

10/10

Exceptional

19 Jun 2022

Chester

Great staff, great service for breakfast too

Leisure Family

10/10

Exceptional

14 Jun 2022

Carl

Attentive staff on the front desk. A $20 taxi ride to downtown/ airport. But they do have shuttle available if a driver is available

Leisure Partner

10/10

Exceptional

13 Jun 2022

Julie

Great location and staff!!

Leisure Family

10/10

Exceptional

12 Jun 2022

Chris

Absolutely amazing hotel and property!

10/10

Exceptional

01 Jun 2022

Ginni

Very comfortable and clean. Great breakfast. Next time we'll bring our swim suits; the pool looks amazing!

Leisure Family_with_children

10/10

Exceptional

13 May 2022

Janet

Great!

Leisure Friends

10/10

Exceptional

12 May 2022

ttracy

Will return!!!

Beautiful place to stay! Lovely breakfast and scenery while eating. Outdoor fireplace and patio are great. Staff all very friendly. Walking around the lake behind the hotel was a nice and unexpected surprise. Loved watching all of the dogs on walks and the birds. Will definitely stay again.

Friends_and_family Family

10/10

Exceptional

10 May 2022

Denaya

Gorgeous facility! Friendly staff, spacious suites, super comfy beds, very convenient location!

Leisure Family_with_children

10/10

Exceptional

24 Apr 2022

April

Good time with the family.

Leisure Family

8/10

Excellent

20 Apr 2022

Charleen

Need new mattresses.

Most everything was wonderful at this hotel, but the mattresses are clearly so old and are hidden under worn memory foam toppers that then also have body cavities in them. Both of our queen beds were quite uncomfortable for that reason. Everything else was wonderful.

Friends_and_family Family

10/10

Exceptional

03 Apr 2022

Tera

The best!!! Cleaner then any hotel in anchorage and the beds are so comfortable. Hotel and jacuzzi are amazing. I love how the toilet and shower are in different rooms!! The Continental breakfast was so good! Better then anywhere I’ve been. And the price beats everywhere nice as well. 149.00!! Everywhere else is over 200

Leisure Family_with_children

8/10

Excellent

21 Mar 2022

Erica

Very clean, nice, large rooms. Breakfast was just ok.

Leisure Family

6/10

Pleasant

21 Mar 2022

Verified traveler

Wrong room

Had reserved a double room (4 people) with handicap accessibility for my daughter who is disabled and let the hotel know we would have a late check in. Arrived and they had given away our room. Ended up in a single bed room with a pull out couch (single bed). Front desk refused to refund or discount rate. (Management later did discount our stay) but room was inaccessible for our daughter who had issues using the bathroom and could not shower the entire time we were there. Also breakfast was dismal. Nothing like the description/pictures. Couple bananas, prepackaged frozen egg sandwiches and stale waffles. No house keeping unless you called them- with the current conditions you would think they would be cleaning more. Pool was nice.

Friends_and_family Family

4/10

Poor

10 Mar 2022

Stephanie

Not enough towels, no wash clothes or hand towels, no garbage bags in the cans. The room was missing the small table and chair. Breakfast was a microwave sandwich. I probably will not be returning.

Leisure Family

10/10

Exceptional

07 Mar 2022

Frederick

Nice property in a forest setting near UAA.

Business_and_leisure Self

10/10

Exceptional

07 Mar 2022

Melanie

Value for money. I'll come back!

Very clean. Great, fantastic location for the Iditarod! Beautiful walking trail behind hotel. Excellent staff. Very clean hotel. Good breakfast.

Partner

10/10

Exceptional

28 Feb 2022

Amelia

I love this hotel. They are always so kind. It's so clean and well maintained. The kids love the pool and breakfast. I love their beds!

Friends_and_family Family

10/10

Exceptional

26 Feb 2022

Chad

Good time for my daughter. Loved the pool

Friends_and_family Family

4/10

Poor

27 Jan 2022

Dorottya

Remodeled, old building. Stinks bad. The a/c is 100 years old, the couch in the room stunk bad. The pool had so much chlorine that we couldn’t use it. Breakfast ok. I was charged $140 extra by mistake. The carpet is disgusting. I would have left if I wasn’t only staying 1 night, and wasn’t using it only to crash before an early flight with 2 kids. Very disappointing place

6/10

Pleasant

21 Jan 2022

Rosaleen

loved the parking spaces. just didnt like how loud it can get even if our door is closed

Leisure Family_with_children

10/10

Exceptional

18 Jan 2022

Verified traveler

Beautiful hotel,great check in. Perfect location and unassuming structure fits in with the surroundings. Convenient for hospital visits and extended stays. Nice arrangement to the room, could use a couple more garbage cans in the room and Kleenex.

Partner

6/10

Pleasant

17 Jan 2022

eunice

used to be nice

get a shampooer that shampoos while you vacuum. this place is getting run down

2/10

Poor

11 Jan 2022

Jesse

Door slammed next to my room entire night, approximately every 15 minutes, did not sleep.
Scheduled transport to hospital for surgery, when I checked in the morning transport was not scheduled. As I checked early to make sure transport was available, desk attendant said they would get the transport to the property and give me a ride. Transport did not ever show up. Having heart surgery and had to run about 1/2 mile to hospital. Arrived late. Would not EVER stay at this property again and have already recommended to friends to avoid this property.

Leisure Self

6/10

Pleasant

09 Jan 2022

Brenda

Fairly good.

Overall it was reasonably fine. They had to move us to another room due to a backed up sink that smelled god-awful!

Friends_and_family Family

6/10

Pleasant

09 Jan 2022

Ernestine

Friendly staff

It was good, the staff were very friendly and helpful.

Friends_and_family Friends

2/10

Poor

04 Jan 2022

Yalissa

The room smelled horrible. The couch was stained. Also I went there after check in time. The room was not ready when I arrived. The staff told me that it would be 30 minutes. They took my number and said I would get a call. They didn’t reach out to me after 30 minutes. So 40 minutes later I call them the staff then told me again an hour. So I hang up. They call me again 10 minutes later saying it’s ready. It was a horrible experience

Business_and_leisure Partner

8/10

Excellent

04 Jan 2022

Ashley

It was good stay only problem i had was our neighbors were fighting alot and very loud

Business_and_leisure Family

4/10

Poor

03 Jan 2022

Verified traveler

I would give them a try again.

Beautiful rooms..clean and well kept.
But the motel seemed over booked and we only got a chance to use the pool early morning on day of checkout because it was packed with 20+ people in pool n hot tub the day before.

Friends_and_family Family

10/10

Exceptional

03 Jan 2022

Asopesio

Very comfortable and clean.

Friends_and_family Family

10/10

Exceptional

01 Jan 2022

Curtis

There is a gas fire pit just outside the breakfast dining area.

Leisure Family

10/10

Exceptional

29 Dec 2021

Ankit

Probably best 3 star experience in ANC

Front desk was helpful and breakfast was decent.

Partner

8/10

Excellent

15 Dec 2021

Joann

The beds were fabulous, bathroom facilities and linens were very nice. The staff was very professional and helpful, including the shuttle driver. The property amenities were a tad skimpy. We didn't like the coffee, paper plates, and lack of on-site food, except for breakfast (very nice buffet). Couldn't get the heat regulated so we were overly warm.

Business Family

10/10

Exceptional

14 Dec 2021

Kenneth

Liked that the maintenance of the property was excellent. Plumbing and electrical were all properly maintained. Plenty of outlets and no unusual extension cords or makeshift devices. Plumbing was attractive, secure and functional. (2 of the last 3 places I used were loose and/or leaking.) No apparent unsafe areas.

Leisure Self

6/10

Pleasant

13 Dec 2021

chauna

The hot tub was down for weekly cleaning that takes more than 3 days apparently because That’s how long wer were there. The coffee bar goes dry at 8pm along with the fire pit outside because there’s only one desk clerk after 8pm. They should provide more than one cup of coffee in the room and post a sign that the coffee bar closes at 8pm. The beds were awesome but I was afraid to sit on the couches they were so stained. I took a sheet out of the closet to cover it before sitting. The staff at breakfast were very friendly and helpful.

Leisure Family

10/10

Exceptional

02 Dec 2021

Larry

Could not get room cleaned or get clean towels

Business_and_leisure Family

10/10

Exceptional

28 Nov 2021

Jeffrey

Lots of hallway noise; it’s the holidays. We like laughter.

This hotel is reliably spotless.

Leisure Family

10/10

Exceptional

27 Nov 2021

Jorge

Great experience, well worth the money

My family and I visited Anchorage for a week and stayed at the Spring Hill suites university park location. We liked everything for the following reasons, the location is very quiet because is not in the center of town, the view to the snow covered mountains behind the hotel is amazing, rooms are big and clean. The bathroom is split in two separate rooms with separate doors, one for toilet and one for shower. They offer comfortable queen beds and sleeper sofa. Desk area and mini kitchen with microwave and mini fridge. Laundry is in the second floor, required quarter coins which you can get from the bill breaker machine in the laundry room. Indoors pool and jacuzzi, very clean as well. There's also a gym. Breakfast area is very clean and organized, they offered the same menu everyday scrambled eggs, meat patties, fruit, cereal, orange and apple juice, coffee, bagels, yogurt, etc. Breakfast is from 6:30am to 9pm, it gets crowded around 8 am. They have a small store for snacks and drinks by the front desk. Customer service is great, everyone working in the hotel is friendly and cares about your stay. Especially the people cleaning the public areas with the amount of snow people bring in on their boots, they keep up with the cleanliness of the lobby all day long. Well worth every penny spent.

Friends_and_family Family

10/10

Exceptional

23 Nov 2021

tuese tunu

Helpful staff

Business_and_leisure Family

8/10

Excellent

20 Nov 2021

Anitra

Maybe won’t stay here again

They over charged my room $141 they let me check in early so the guy charged me what the day rate was without telling me. They will be correcting this. Also I have been calling the front desk for 20 minute no one will answer.

Business

10/10

Exceptional

14 Nov 2021

Tracy

Quiet

Clean, quiet hotel in easy reach of medical appointments.

Business Partner

10/10

Exceptional

09 Nov 2021

Jason

nice hotel

comfortable clean with good breakfast. we had room for 4 adults no problem. There are NO restaurants nearby so have to drive a long ways for meals

Friends_and_family Family

8/10

Excellent

03 Nov 2021

Faith

Good

Leisure Friends

4/10

Poor

29 Oct 2021

Leanne

An hour after going to sleep we woke up to a loud ringing noise. It went from quiet to loud over and over. After checking a few areas we found that it was coming from the sprinkler head. It was vibrating so hard that it was making the timing sound. The sprinkler was right above the only bed in the room so trying to sleep with a bell type sound nonstop was impossible. I recorded it and went to the front desk she didn’t know what she could do but eventually tried to switch my room. She couldn’t do that either because it was after midnight so it shows I was checking out that day. We sat and waited for a solution....4am we got a key to a new room. That room was next to the sprinkler valve room on the 1st floor. With the sprinkler pump running nonstop that caused the bed and other items in the room to shake and vibrate. At 415am we decided to drive home without any rest knowing that staying there wasn’t going to allow us sleep. I’ve emailed the front desk manager and also the hotel manager and haven’t gotten a response, it’s been one week. I think I gave fair amount of time to get back with me about this issue before I made my review for your hotel.

Leisure Partner

10/10

Exceptional

27 Oct 2021

William

It was beautiful with a trail right behind it and in the middle of the trail there is a little lake

Leisure Self

10/10

Exceptional

20 Oct 2021

Yana

Very nice and clean hotel to stay.

Leisure Family

10/10

Exceptional

17 Oct 2021

Rodney L

Great stay

Rooms were awesome and very up to date. Great shower

Business

10/10

Exceptional

15 Oct 2021

Morgan

I really loved the fire pit outside and the staff’s help when we want to sit outside and have it on to enjoy the evenings with friends.

Leisure Family

10/10

Exceptional

12 Oct 2021

Leanne

Room could’ve been cleaner. The light switches have visible dirt and sticky spots as well as sticky spots on the couch. Everything else was cleaned

Leisure Partner

8/10

Excellent

30 Sep 2021

Tammy

This is a great place to stay, comfortable rooms and very clean, the only thing I rated it slightly lower for was the location. You have to drive anywhere you want to go to eat, shop etc. The only facility near by is a hospital.

Leisure Partner

10/10

Exceptional

28 Sep 2021

Lauren M

Great location, close to ABC for car rental, and airport,

Leisure Self

10/10

Exceptional

21 Sep 2021

Elisabeth

Clean and beautiful with wonderful staff and in an excellent location.

Leisure Partner

10/10

Exceptional

18 Sep 2021

Jacklynn

Close to the hospital

Leisure Family

10/10

Exceptional

16 Sep 2021

Larry

Smoking area

Business_and_leisure Family

8/10

Excellent

12 Sep 2021

Gloria

During my stay my room was never cleaned.

Leisure Self

8/10

Excellent

09 Sep 2021

Florine

It was amazing

Friends_and_family Family

10/10

Exceptional

09 Sep 2021

Dionne

Good Location

Business_and_leisure Family

10/10

Exceptional

06 Sep 2021

Ashley

Family Overnight

Everything was great! Friendly staff, nice breakfast, easy to check in and check out. It was a little confusing trying to find the hotel location but we were happy with everything else.

Friends_and_family Family

10/10

Exceptional

24 Aug 2021

David

atmosphere, parking access, room and service

Business_and_leisure Family_with_children

6/10

Pleasant

24 Aug 2021

Bernadette

Convenient location

Business Family

10/10

Exceptional

22 Aug 2021

Verified traveler

Clean and quiet, right on a lake with a walking trail. Not walking distance to anything, but just a couple miles to some restaurants and shopping. It seams like a great hotel if you are getting something done at the medical centers near by. The staff is awesome and if you mess to relax, just pop in the hot tub at the end of the day.

Leisure Partner

10/10

Exceptional

18 Aug 2021

Mona

great!!

Nice and comfy hotel, good breakfast. Will stay again!!

Friends_and_family Family

10/10

Exceptional

17 Aug 2021

Julio

Great stay.

Great clean room. Bed was excellent.

Partner

4/10

Poor

11 Aug 2021

Verified traveler

Quite honestly, one of the worst experiences I’ve ever had & my family travels often with accommodations that range from Hampton Inn to Miraval.

The first night we had a 3rd floor king room. We had traveled 18 hours, checked in at 12am & too tired to switch. The next morning we moved to a room with 2 queens on the 2nd floor. Not only was the room pretty worn out, the carpet was damp, sticky & I swear, there were mites because my ankles/feet itched so I wore socks when walking around. Fast forward to bedtime (12am), the room above us was SO noisy (or the layering & insulation between floors is incredibly thin), we couldn’t fall asleep until 2/3am.

The next morning, I asked for a room transfer back to the 3rd floor. While front desk staff were nice, they said they were completely full & unable to move rooms. For 3 days I asked if a 3rd floor room was available finding it hard to believe that NO ONE had checked out. Finally, a woman named Yaz was very apologetic & said reservations guarantee guests a room, but not a specific number. She said plenty of guests checked out & we should have been moved to the 3rd immediately. After several sleepless nights, we did.

The room cleaning was upon request which is OK given environmental concerns & COVID. Even when requested, it was inconsistent. We stayed 9 days: hiked, fished, got dirty daily & only asked for 4 refreshes. They did twice.

I was also overcharged $300. I’ve run out of energy & characters to continue my review.

Leisure Family

10/10

Exceptional

09 Aug 2021

Verified traveler

In a medical area with limited nearby food, the hotel is clean and lobby area is new. The room itself is large, beds are comfy and up to date. Staff was friendly and breakfast was great!

Leisure Family

4/10

Poor

08 Aug 2021

Ashley

Very Disappointed

We called the hotel ahead of our stay to make sure they would have room in their freezer for the fish we had caught on our trip. We got there and they said there was not enough room and so we ended up racing to the airport which had an almost full freezer and paid another $150 for storage. We also looked forward to the swimming pool and hot tub after a long week of fishing and they were closed for renovation. That should have been advertised before booking. I would have chosen a cheaper place to stay if that were the case. Room was beautiful and cozy but amenities were not what I needed for this trip. Very disappointed.

Friends_and_family Family

10/10

Exceptional

31 Jul 2021

Verified traveler

Quiet. Safe.secure.

Business Partner

6/10

Pleasant

28 Jul 2021

Verified traveler

Odd place

We arrived late with a small child, our room door was ajar upon entry. When we went to shower there was a dried up used washcloth hanging from the shower, it was like the cleaning staff meant to finish their job, but forgot. Only two towels were provided in a two queen room. When asking for towels, two again were provided. Then I went to desk for them, and I as given unwashed new towels. Also, the pool is closed for renovations.

Friends_and_family Family

10/10

Exceptional

27 Jul 2021

Verified traveler

Nice bed, clean room, friendly staff, great location. What more is needed.

Leisure Partner

10/10

Exceptional

23 Jul 2021

Verified traveler

Great hotel, great management!

Our room was super clean! The ladies at reception were very nice and professional. We had such a great experience, we actually came back to the same hotel after leaving 2 days for Denali. Thank you for the great experience!

Partner

6/10

Pleasant

23 Jul 2021

Verified traveler

POOL IS CLOSED. IT IS NOT POSTED ON WEBSITES!!!! Phones don't work. We had a medical emergency, and could not get help. Front desk phone doesn't pick up either.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2021

Verified traveler

Beautiful scenery. Clean and tidy hotel. Great breakfast.

Leisure Family

10/10

Exceptional

16 Jul 2021

Verified traveler

Nice hiking area around the hotel.