W Los Angeles - West Beverly Hills

United States , Los Angeles - CA
LOS ANGELES, 930 Hilgard Avenue
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Andrew

Always great to stay here. So close to ucla for us.

10/10

Exceptional

10 Mar 2026

Stanley

Great staff ,quiet property, enjoyed my stay

Self

10/10

Exceptional

05 Mar 2026

Rhoderick Mark

Great but a lot of extra expenses

2/10

Poor

04 Mar 2026

Lynn Yancey

Room and staff were great but the pool is the size of a birdbath so no good for swimmers.

Self

8/10

Excellent

02 Mar 2026

Danielle

The trip started out with some issues, but the manager was fantastic and helped us with all the problems.

2/10

Poor

01 Mar 2026

Danielle

First they were two hours late to give us our room on check in, so didn’t get into the room till after 5pm. The room was not ideal and was dirty and old. Paint was chipping off the wall in the bathroom. There was absolutely no view from our room, just of other rooms. The worst part was the manager promised a better room and we are still waiting for him to reach out to follow up.

4/10

Poor

17 Feb 2026

Todd

I stayed in the mega suite and while it was large and spacious, the furniture felt cheap, there were nicks on some of the walls, and lastly and most importantly this hotel is not in Beverly Hills. False and misleading advertising on their part. The hotel is in Westwood.

10/10

Exceptional

11 Feb 2026

Min-Yu

Good

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

peter

Staff was very friendly

Leisure Self

10/10

Exceptional

31 Jan 2026

Jillian

The staff was incredible and the hotel was beautiful.

Self

4/10

Poor

28 Jan 2026

Anne

Rude staff

8/10

Excellent

05 Jan 2026

Burton

We had doctor appointments early at UCLA and decided to spend the night at W.
The folks were very nice and helpful.

The hotel is a bit tired. We had a room that was updated to a junior suite. The snacks and wet bar was good. The bathroom products can not be better. Davines from Italy.
The bed was comfy too.

The real problem is the air quality...
The HVAC system is very tired. There are two zones. I used clorex wipes to clean the intake and outtake vents. I had to use several sheets. And they still need a lot of work. The windows have wooden shutters. They are very dusty too...

Overall the W worked out for our trip. But I'm not sure we can stay there. With my wife's asthma and my allergies was quite a challenge...

This was hard to write because the staff was so nice🙏🙏🙏

All the best
Burton

Leisure Partner

10/10

Exceptional

03 Jan 2026

Kevin

Hotel is great overall! Quality is on par with what I’ve come to expect from Marriott. Staff is helpful and welcoming. Restaurant and lounge offer a broad selection of choices and are focused on service.

Rooms are spacious and well-appointed with quality linens, comfortable bedding, and seating area. If there were any criticism, I’d say that an in-room coffee maker is definitely a miss on this otherwise quality Marriott/W Brand hotel.

Leisure Friends

10/10

Exceptional

29 Dec 2025

Albert

First time at this place and it was an excellent hotel. Staff was great. Lunch was terrific.

Business_and_leisure Self

8/10

Excellent

24 Dec 2025

Tammy S

The hotel was very nice even through the construction.

10/10

Exceptional

19 Dec 2025

Olivia

The staff and room were exceptional. Definitely coming back!

10/10

Exceptional

13 Dec 2025

John Richard

5 stars

6/10

Pleasant

11 Dec 2025

Joycena

Hotel lobby was under construction messy entryway with unclear directions on where to go when you walk in as the check-in process was on a different floor. Parking was exorbitantly expensive as are the items in the mini bar in the room. I ordinarily want to two dollars or 12 to 15 or $20 which is just highway robbery. I've stayed at the W in other cities and had a much better experience.

Business Self

10/10

Exceptional

09 Dec 2025

Sam

Staff always great, helpful, friendly. Although somehow

10/10

Exceptional

09 Dec 2025

Alan

The manager Edgar was very good. Nice person and down to earth. we appreciated his help and kindness.

10/10

Exceptional

21 Oct 2025

Steven

This hotel is everything you want a hotel to be. It was modern, updated, the staff was friendly, the atmosphere was great and you knew the stay was going to be great.

Leisure Friends

6/10

Pleasant

21 Oct 2025

RHONITA

It’s ok I wouldn’t stay there again

10/10

Exceptional

02 Oct 2025

Lori

Needed an Uber for everything.

Partner

10/10

Exceptional

01 Oct 2025

Obed

Staff was great! Location was perfect. The rooms could use some new furniture though. Other than that no complaints.

Leisure Partner

8/10

Excellent

25 Sep 2025

Jutta

Close to UCLA campus

Leisure Self

10/10

Exceptional

21 Sep 2025

Jean

Nice location.. beautiful room…restaurant and shopping nearby

Leisure Family

4/10

Poor

19 Sep 2025

Nadejda

This was my second stay in 2 months. Hotel is old and outdated. Rooms are in poor condition - beds uncomfortable, pillows just awful, walls dirty and scuffed, bathrooms from the 1980s. Our room wasn't ready at 4 pm... we were given an accessible room which had the worst shower I have ever seen. Water went everywhere, and I do mean everywhere. That must have happened many times before, based on the terrible condition of the bathroom. I would never stay here if it weren't close to UCLA.

Leisure Family

10/10

Exceptional

14 Sep 2025

Sally

Safe clean friendly helpful staff

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Sally

Clean safe walkable

Leisure Family

10/10

Exceptional

02 Sep 2025

Ines

Personnel was amazing and attentive. I ion was gorgeous (:

Business_and_leisure Family

8/10

Excellent

31 Aug 2025

Fernanda

Nice hotel, clean, staff very polite. Only disappointment was that the bathroom was very small , the toilet to close to the tub.

Leisure Partner

6/10

Pleasant

23 Aug 2025

Fatemeh

All restaurants were closed. Although the pool was open, the area around pool was under serious construction. Breakfast conducted of a tray of pastries and coffee and hot tea. Location is great and valet was excellent. Our room was not ready at check in time.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Olivera

Beautiful hotel with great location. It was very easy to get around the city from this location. Safe neighbourhood and quite a few options for eating out. Amazing staff!

Leisure Family

10/10

Exceptional

13 Aug 2025

Tamlin Connel

Lovely

Leisure Family

8/10

Excellent

12 Aug 2025

Fredrick

Great location and the staff was great. But... no restaurant or bar available onsite. Lobby bar... closed. Pool bar... closed. Room service... nope.

Business Self

10/10

Exceptional

05 Aug 2025

Elie

Richard was a great host and took care of us well.

Business Family

8/10

Excellent

05 Aug 2025

Quillan

There was no restaurant or bar service due to renovations and that was not included in the Expedia profile.

4/10

Poor

04 Aug 2025

WAYNE

It would have been nice to know ahead of time that they had no restaurants, room service or any kind of bar before booking this, my worst stay at a W ever

Business_and_leisure Partner

10/10

Exceptional

04 Aug 2025

Fernando

Nice hotel

10/10

Exceptional

29 Jul 2025

Michelle

The entire staff was absolutely marvelous, approachable, kind and ready to assist. Brewer and Katherine at check-in, Yolanda and Sandra room service all were amazing and provided the best customer service and made us all feel at home! My son loved you all. Seriously THAT good! Thank you, #709 😊

Business_and_leisure Family

10/10

Exceptional

28 Jul 2025

Malikah

Great stay! Will be back

4/10

Poor

18 Jul 2025

Carline

Bar and restaurant closed for renovation and was not informed in advance. Was told that it was on their website and they didn’t have to inform me cause I booked through Expedia. Manager was rude and dismissive.

Leisure Self

4/10

Poor

17 Jul 2025

Maki

No restaurant in the hotel. It was closed. No breakfast. Nothing. The hotel didn’t say and the price did not reflect. It remained high.

Business

10/10

Exceptional

07 Jul 2025

Britt

Construction sucked but the Beyonce set up was everything

10/10

Exceptional

06 Jul 2025

Meaghan

I really enjoyed staying at this hotel when I was in town. The location is great, and the staff are all very nice. The only feedback I have is that the tv was placed to the side of the bed, so it was a bit challenging to see. Also, the bathroom has sliding doors that require some effort to close all the way, plus there is a small gap. Otherwise, great hotel!

Leisure Partner

10/10

Exceptional

05 Jul 2025

Loved it and will come back

Leisure

2/10

Poor

01 Jul 2025

scottow

no food or drink

Leisure Partner

6/10

Pleasant

26 Jun 2025

Tiffany

Just ok.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Eric

Room was spacious, large high quality sofa, tv was good and easy to add and delete streaming log in. Living room bar is quite nice with excellent drinks and service.

Leisure Family

10/10

Exceptional

07 Jun 2025

Hallie

Terrific in every way!

Leisure Family

10/10

Exceptional

07 Jun 2025

Elisabeth

Construction on site

Business Family

10/10

Exceptional

04 Jun 2025

SARAH

We love all the staff, from the valley parking guys, the concierge, the night auditors, house keepers and the front desk. Very welcoming, accommodating & considerate. When my wheelchair rental didn’t show up, the front desk went above and beyond asked their manager’s permission to lend me the wheelchair, just for few hours so I can attend my daughter’s play in UCLA. I was so glad she helped me, I was supposed to regret not staying in Palomar Hotel, cause that’s my other favorite hotel cause they always allow me to borrow their wheelchair whenever I attend my daughter’s event in UCLA. So glad that W Hotel did the same thing for me.

Even though that one night manager on duty on 5/24, was not happy that I took the wheelchair outside premise despite telling him the situation & that we had the blessings from those wonderful managers that were on duty in the morning & afternoon. Now because of this I might reconsider going back to Palomar or other hotels nearby.

Business_and_leisure Family

10/10

Exceptional

22 May 2025

GRACE

Professional staff

6/10

Pleasant

11 May 2025

Maxime

A mess

Frankly, so disappointing. I booked one night be rest well before along work trip and the alarm clock went off at 2am then the tv turned on at 3 am. By tge time i realized what was going on at 4 am i was wide awake. I have no words. Total waste of money

Business

10/10

Exceptional

07 May 2025

Ronald

Terrific team working at a very nice property.

Business Partner

10/10

Exceptional

01 May 2025

Bridgette

Every single staff member is friendly and kind! They go above and beyond to make us feel welcome.

Leisure

10/10

Exceptional

28 Apr 2025

Eugene

Very good property and personnel

Leisure Self

10/10

Exceptional

27 Apr 2025

Alleah

Great staff, knowledgeable security, amazing food! I had a wonderful experience overall!

Business_and_leisure Self

6/10

Pleasant

25 Apr 2025

Douglas

construction and ridiculously expensive restaurant

Leisure

6/10

Pleasant

20 Apr 2025

Gavin

The lobby of the hotel was nice, with good decor, art, and had a restaurant. I booked a studio king bedroom. It was a large room but very basic. The room is in need of an upgrade. Old tub and shower combo and sink had no room for toiletries. I was on the 5th floor and the noise of music was non-stop all night. I believe from the hotel itself. Luckily my wife and I had ear plugs as we needed them both nights we stayed.

10/10

Exceptional

20 Apr 2025

Wesley

Excellent, easy checkin, great room, and the best pillows

10/10

Exceptional

12 Apr 2025

Sean

Great staff

Business_and_leisure Partner

10/10

Exceptional

04 Apr 2025

Eric

My daughter and I loved the property. Super close to UCLA med school.

Leisure Family

10/10

Exceptional

02 Apr 2025

Bridgette

Every single staff member is so polite, helpful, and friendly. Every. single. One.

10/10

Exceptional

24 Mar 2025

Charles

Very lovely stay

Really lovely staff and great rooms. Will stay again for sure

Self

10/10

Exceptional

21 Mar 2025

Cathryn

Staff was pleasant, helpful and attentive. Kudos particularly to the valets who were all very hard working.

Leisure Self

10/10

Exceptional

17 Mar 2025

Matt

Friendly staff and location are pluses.

Leisure Family

10/10

Exceptional

06 Mar 2025

Maxx

Really great hotel and prime location if you’re visiting UCLA, or want to be slightly outside Beverly Hills. Rooms are spacious and clean, and the vibe around the pool area is great. The food options at the hotel are okay, and the room’s ventilation dried the air slightly. Outside of that, it’s a solid option, with plenty to do around.

Leisure Family

6/10

Pleasant

04 Mar 2025

Courtenay

Disappointing stay for what you pay.

I called ahead to book an extra bed/cot because we were 3 people staying in the suite. When we arrived, there was no extra bed. We decided to share beds instead. I received a charge per night for the bed that never arrived. They remembered to charge me for the service, but they did not remember to actually provide the service. I did not realize until I got home because the invoice they emailed me the morning of checkout said zero charges so I used the express checkout. When I arrived home, I saw I had a charge on my card and a new invoice.

The room was cold. We tried to change the thermostat and it didn’t make the suite any warmer. There were 2 robes and 2 water bottles for 3 in the room (yes, we indicated there would be 3 guests when we booked) and only 1 of the 2 beds had a duvet.

Service in the lounge was so slow we went to the poolside restaurant to get some food. The server told us they didn’t have a busser and they were slammed and that we could get food in the lounge. She said “I won’t hate you if you sit here”. So back to the lounge we went. We waited quite a while for service and when the bartender came to drop off menus she asked if we were ready to order. You just dropped off the menus so how would we know what we want yet?

The staff fixed the charges and brought up the extra blanket and robe we needed after I called, but I would expect these things to be taken care of for the price and reputation of this hotel chain.

Leisure Friends

2/10

Poor

26 Feb 2025

DONG W

Avery

10/10

Exceptional

25 Feb 2025

Zintle

Excellent location

10/10

Exceptional

14 Feb 2025

Janet

The customer service was the best!! Richard was so kind and made us feel so welcomed when we checked in after a very long travel day (4.5 hour flight delay). Room was so nice and clean. Work out room was awesome! Highly recommend and will definitely stay next time we’re in LA. Thank you to the staff at the W!!

Business_and_leisure Family

8/10

Excellent

05 Feb 2025

Rachael

The hotel was fantastic. The staff was so kind and always willing to help or offer assistance. We use the valet parking 1 day and would recommend that if you're renting a car. The pool area was beautiful and clean. Every day our room was cleaned, bed made, etc. I used the gym two days and it was spotless! Overall, a great stay!

Business_and_leisure Partner

10/10

Exceptional

24 Jan 2025

Suzy

Excellent property and staff

Business_and_leisure Family

10/10

Exceptional

06 Jan 2025

Ashok

An amazing place with even amazing service

Amazing stay . One of the best in recent times . Wonderful service right from reception to valet to house keeping . Great location and quiet and peaceful . Easier access and after my recent miserable Hilton experience this one was a blessing . Thank u the whole team at W

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Ahmad

Honestly once again treated like royalty we stayed in the big suite before going to get married the staff was so lovely and super excited for us they sent us a beautiful bottle of champagne to celebrate along with a hand written note. It’s the little things! The room was pristine cleaning was impeccable and STK is delicious. I recommend this hotel it is close to everything and very safe nice neighborhood. Thank you W for another wonderful stay.

4/10

Poor

18 Dec 2024

John

Very Retro

Business Self

8/10

Excellent

01 Dec 2024

William

two days at the end of 3 weeks in the USA
Staff very friendly and attentive

Housekeeping could improve but overall excellent

Partner

10/10

Exceptional

23 Nov 2024

alan

The bathroom was small. The wall had wallpaper that is chipping off. They should fix before it gets a lot worse

10/10

Exceptional

17 Nov 2024

Atoosa

I stay at this property quite often and it’s a great property.

Business_and_leisure Partner

10/10

Exceptional

15 Nov 2024

SOSSY

Walkable

10/10

Exceptional

18 Oct 2024

Ziyi

Excellent service

Leisure Friends

8/10

Excellent

13 Oct 2024

Marc

Good hotel - clean

10/10

Exceptional

09 Oct 2024

Dante

My stay at the W Los Angeles Beverly Hills was remarkable. From the nice staff and clean hotel to the awesome restaurant and pool area, I would give this hotel a 10/10. It is also in a walkable area with many restaurants and grocery stores. Very nice cozy and safe area. Moving forward I’ll be staying at this hotel when come to LA.

Partner

10/10

Exceptional

21 Sep 2024

Andrew

Close to westwood and UCLA

Leisure Family

10/10

Exceptional

20 Sep 2024

angela

I recently stayed at the W hotel while my soon to be wife had her bridal shower party at STK. We were treated with the greatest hospitality by the manager Darren and his excellent staff. Darren recommended the braised short rib plate, and it was absolutely fantastic. My experience was beyond a 5 star review.

10/10

Exceptional

08 Sep 2024

Tina

Overall was good

8/10

Excellent

06 Sep 2024

J Ross

Good not great.

Room was fine, but faced Santa Monica Boulevard and was a bit noisy. A prior occupant used ribbon to take something to the window, and remnants of the ribbon were still taped to the window. Based on hotel floor plan, it appears that the rooms available through Hotels.com were the smallest and least desirable. Ours was low and faced the street, rather than the quieter pool side of the hotel. Breakfast and lunch options were limited, and significantly more expensive than similar meals at neighboring restaurants. Staff were quite friendly and the room price was quite reasonable.

Friends_and_family Family

8/10

Excellent

05 Sep 2024

Sarah

Good property, would recommend to stay

Leisure Partner

2/10

Poor

02 Sep 2024

Hadi

Terrible experience

It was a terrible experience as not expected from the W chain. The room quality was bad, no blackouts and room were always light since 7am. No coffee machines and water. Rooms are very noisy and old furnished.

Friends_and_family Friends

10/10

Exceptional

02 Sep 2024

Joseph

Modern, clean, perfectly appointed hotel!!!

My wife and I had a wonderful getaway weekend together and this hotel honestly couldn't have been better!! All of rhe other hotels in the area had multiple misc fees, in addition to the room charge, and this one didn't. That was an appealing bonus for us. The only additional fee we paid was for valet parking. The hotel itself is modern, updated, beautifully decorated and it smells amazing!! We will definitely stay here again in the future and will highly recommend it to others!!!

Partner

10/10

Exceptional

25 Aug 2024

The front desk was really kind and helpful.If we go back to LA we will come again.
This was a good experience for LA.

2/10

Poor

11 Aug 2024

Brenda

Cockroach. Musty smell. It’s not ok.

Business_and_leisure Family

8/10

Excellent

05 Aug 2024

Philip or Belinda

Expensive restaurant

Good hotel with excellent staff and housekeeping was amazing. The restaurant was very overpriced.

Partner

10/10

Exceptional

01 Aug 2024

Godwin

excellent service and accommodations

Leisure Family

10/10

Exceptional

28 Jul 2024

Valerie

Great location and great staff

10/10

Exceptional

28 Jul 2024

Darren

Every single staff member was fantastic!! So friendly and helpful and we could not recommend this property more highly. Really made the trip that much better.

10/10

Exceptional

10 Jul 2024

Dawn

One of the best hotels I've ever stayed at. Beautiful hotel, conveniently located, amazing staff. Would definitely recommend and would love to stay there again!

Leisure Self

6/10

Pleasant

09 Jul 2024

Felipe Torres de

A little dated

Leisure Family

10/10

Exceptional

09 Jul 2024

Verified traveler

Recommend