Three Swans Hotel

United Kingdom , Newbury
HUNGERFORD, 117 High Street, . 0 .
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100 reviews shown

8/10

Excellent

08 Mar 2026

Lesley

Overall a great experience, the staff were extremely helpful and polite. First morning no fruit or yogurt at breakfast and second morning got our breakfasts completely wrong.
The room was really nice and the bed very comfortable, I would definitely stay again.

Friends

10/10

Exceptional

07 Mar 2026

David

Highly recommended.

The staff were very helpful and friendly.
Nice room, in good condition, nice furnishings and decor.

No parking at this hotel, so I recommend using the Station Road car park and using the PayByPhone app as you cannot pay by traditional means (no pay and display machines here).

Partner

10/10

Exceptional

28 Feb 2026

Laurel

The staff were amazing, the room was clean and the food was tasty.

It's located right in the heart of the town, so the antiques shops were moments away and I had a blast.

There's a super convenient long term car park by the train station with a foot path that comes out right near the hotel so it was easy to park and bring bags in.

Can't say enough about how lovely the staff were. It was a busy weekend and they were possibly understaffed but all did a great job.

6/10

Pleasant

22 Feb 2026

Adrian

Room was ok.
Restaurant evening dinner was awful.
Staff were drawn into a problem on another table forgetting about us!

Partner

8/10

Excellent

14 Feb 2026

Richard

Room was okay based on the price, creepy floor boards and not enough sound insulation between rooms - next door had a great night.

Partner

10/10

Exceptional

08 Feb 2026

Paul

Great room with spotless en suite bathroom.
Quiet and comfortable. Helpful staff. Upgraded room. Excellent breakfast & dinner on second night.

Partner

10/10

Exceptional

08 Feb 2026

Laurence

Staff, location, meals, all delightful.

Leisure Family

10/10

Exceptional

06 Feb 2026

Spotless room, fantastic decor, amazing and attentive staff

Self

10/10

Exceptional

25 Jan 2026

Stuart

Very comfortable, the room was clean and well maintained and had everything I could needed for comfortable night

Leisure Friends

10/10

Exceptional

13 Jan 2026

Maria

Room was lively and clean, food was very tasty and staff were friendly.
Bit of a faff sorting the car parking charge, website needs updating to show no longer free parking, the charges were reasonable though, £7.00 for a day and a half.
Very chilled atmosphere, would return

Friends_and_family Family

8/10

Excellent

09 Jan 2026

Edward

Friendly and helpful staff
Location on Hungerford High Street is very convenient
Food is good quality and reasonably priced

Leisure Partner

10/10

Exceptional

05 Jan 2026

Lisa

Room was big and clean. We would have appreciated it if the heating could have been put on prior to our arrival as it was cold and took some time to warm up.
Hotel check in staff friendly.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Teresa

Lovely room. Well stocked. Comfortable bed. Responsive staff

Partner

8/10

Excellent

02 Jan 2026

Neil

Nice hotel always a good stay

6/10

Pleasant

30 Dec 2025

Simone

The room was nice, with an excellent bed. Disappointed that bath, which room was especially chosen for, did not run hot enough.
Also lack of specific hotel parking was off-putting. Food service stopping before 9pm on a Saturday night meant we had to go elsewhere, which I would not expect.

10/10

Exceptional

29 Dec 2025

sally

We have stayed here a few times and it’s always clean and spotless, staff always helpful we always enjoy our stay here x

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Anne

the room was fine, the staff were pleasant and helpful and the manager went out of his way to assist with any needs or questions. we would stay there again.

Leisure Partner

8/10

Excellent

16 Dec 2025

Edward

The staff were excellent and the food options were superb. Good selection of gluten free options. Parking limited since previous owner had sold off parking spaces for housing. Great atmosphere. Will be better when refurbished soon

Leisure Partner

10/10

Exceptional

01 Dec 2025

Debra

Lovely warm room. Nice decor. Really friendly staff. Highly recommend.

Business

6/10

Pleasant

30 Nov 2025

martin

Two of our group had to wait three hours after 3 pm to get in the room
22 people had a meal at night time very slow

Leisure Friends

10/10

Exceptional

30 Nov 2025

Andrew

The room was very clean with excellent facilities, the choice for breakfast was varied with the full breakfast really tasty.
The service from all staff was first rate with special mention for the lady serving the breakfast on Friday 28th November, she was fab with bright cheery attitude.
I would recommend staying here to friends and colleagues when in the area, Thank you.

Self

10/10

Exceptional

12 Nov 2025

SIMON

Very clean and charming hotel with very attentive staff, lovely food and drink

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Peter

Clean room, good location, private parking, helpful staff

10/10

Exceptional

09 Nov 2025

SUTINDER

Did not have breakfast

Leisure Partner

8/10

Excellent

03 Nov 2025

Karen

Staff are friendly to all, including our pooch. Room and bathroom were spacious and clean.

10/10

Exceptional

29 Oct 2025

David

Staff professional, room fine, meal excellent.

Leisure Partner

8/10

Excellent

17 Oct 2025

Jerry

Attentive staff, comfy room although hot water took a long time to come through. Noisy deliveries before 7am

Leisure

10/10

Exceptional

09 Oct 2025

Jordan

Second stay, ideal, great value

Business

8/10

Excellent

30 Sep 2025

Conor

Great value for money

Business

6/10

Pleasant

28 Sep 2025

Edward

The staff are very helpful. There are 6 parking spaces available for guests behind the hotel in the railway parking area. Breakfast was good. Bedroom was cramped and bed and pillows not over comfortable. Good value for money

Leisure Partner

10/10

Exceptional

27 Sep 2025

Elizabeth

Friendly hotel on a charming street with lovely food

Business

10/10

Exceptional

24 Sep 2025

Samantha

Very nice and clean premises! Helpful staff!

Partner

10/10

Exceptional

24 Sep 2025

Karen

The staff are really friendly and helpful. Pretty town. Rooms were nice and clean.

10/10

Exceptional

23 Sep 2025

John

I'll happily stay here again when I'm next in the area. The room was clean with a very comfortable bed and the staff were very friendly and helpful.

Leisure

10/10

Exceptional

21 Sep 2025

Jamie

Really friendly staff and rooms were very clean and modern. Would stay again for sure

Business

10/10

Exceptional

21 Sep 2025

Gerry

Delightful in all ways

Stop over en-route to holiday in Wales - Lovely hotel and surrounding area despite the weather. Staff helpful and well informed - very professional team - food good, rooms clean and decor delightful - Still not sure about £6 a pint but that's definitely down to Rachel in accounts. Would have no hesitation in recommending this hotel

Partner

10/10

Exceptional

18 Sep 2025

Rose Fisher

Recommend

We had an excellent stay. We stayed here last year but this time our room appears a bit more worn. Needs fresh paint in a few areas and the carpet spot cleaned. But, I still give it a good recommendation.

Partner

10/10

Exceptional

13 Sep 2025

david

Really enjoyed our stay at The Three Swans. Stand out staff definitely Chloe, Zoe and Ivan while the other staff were all very pleasant also.
Our room was a good size and perfect for our stay, food was very good and reasonably priced. Hungerford is a lovely place with plenty antique shops to browse through and plenty food places to enjoy. Loved my walks along the canal meeting lovely local people to chat with. Would definitely stay here again when next have the opportunity to visit.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Paul

Easy centre of town location

Business Self

8/10

Excellent

28 Aug 2025

Peter

Staff was very accommodating. The building was historical. Downstairs was attractively furnished and bright in the eating area which was both modern and contemporary, although the downstairs furnishings were a little worn and grubby in places (chairs could do with refurbishing). Hotel is situated in the centre of town, so handy for everything.

10/10

Exceptional

21 Aug 2025

Jordan

Don’t miss this one!

An absolutely brilliant stay! Food was great value and the service was top tier!

Business

8/10

Excellent

11 Aug 2025

Robert

The fan in the room needed cleaning, the fan in the bathroom not working, cobwebs above the window pelmet, pillows were flat and need replacing.
The room was clean with nice personal touches in the bathroom and a personal note on the bedside table.
The staff were efficient and friendly and the food in the restaurant was excellent.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Beautiful location and hotel. The food was lovely and the staff very helpful and friendly. Thanks for a great stay

Leisure Partner

10/10

Exceptional

10 Aug 2025

Sue

Everything was just perfect. Thank you

Leisure Pet

8/10

Excellent

07 Aug 2025

Phil

Found breakfast bit expensive.

Leisure Family

10/10

Exceptional

03 Aug 2025

Rebecca

Bedroom was beautifully decorated, spaciou and clean.
Food choices was very limited and could be have been better. In the end l went out out of the hotel to find somewhere to eat. I was not impressed.

Business

10/10

Exceptional

02 Aug 2025

Carolyn

I requested a bath before I came; was given a twin room for only £76.65 on a Friday night, 1st August. My only very slight gripe was that I got there 3 hours early and my room was only ready at the check-in time. Meanwhile I enjoyed looking around Hungerford. My lunchtime sandwich was a bit meanly filled but hot meals looked good and the breakfast menu looked promising.

Leisure Self

6/10

Pleasant

18 Jul 2025

Sean

There was an issue with the room we were given as the sink had dirty water in it and would not release the plug to drain. We spoke to reception who were very apologetic and changed our room. All seemed ok until we used the bathroom facilities that evening and found the shower screen seal was letting water pass and was going on the floor. The next morning the hot tap on the sink would only allow the water to dribble out and not flow correctly. We spoke to reception again and maintenance was set to rectify the two issues. Thankfully the shower was fixed but the running hot water was still a dribble not a full flow.

Partner

6/10

Pleasant

18 Jul 2025

Penny

Nice place but tired and lacks attention to detail

Hotel is pleasant enough and the staff are super friendly. There is no parking attached to the hotel which I wish i had been notified of in advance you need to park in hungerford station which isnt far.
Rooms are tired and not super clean thought it had flock wallpaper but wall was dusty, pillows were super thin and flat from over use. there was a fan in my room but wobbly and dirty with no remote.

Otherwise linen and towels very clean, bathroom mostly clean bit grubby in places. Room was overall quite nice but too many doors in very tight corridors to get through which I guess they cannot help in an old building. Wi-fi was absolutely shocking. So would stay again but not at that room rate.

Business

10/10

Exceptional

12 Jul 2025

Wendy

Overall good.

Excellent check in. Very friendly staff. Extremely dog friendly.
Room was spacious. All the fire doors in the corridors were a bit difficult to manage, but otherwise good.
Food and drink was excellent and bar staff great.
Excellent location being in the middle of the high street and the canal very close by for walking.
Outdoor areas of the hotel were rather scruffy / dirty. Not a particularly nice area to sit close to the car park.

Partner

8/10

Excellent

08 Jul 2025

shirley

The majority of the staff were phenomenal, however the GM was very abrupt and off ish on the first evening, saying that she had had complaints about noise (we were sitting outside) our nephew had joined us that evening before we left for Spain, and also found her rude. As my daughter is a local she was told that there were no complaints at all!

May I suggest that the GM be sent on a customer service course and whilst she is away, the lovely Zoe (currently deputy GM) is promoted in her absence. The staff seemed so much happier when she was in charge!

Leisure Family

10/10

Exceptional

27 Jun 2025

Mark

The staff on Reception were very helpful and welcoming. The staff behind the bar were very attentive and polite. The service and food in the restaurant area for Dinner was excellent. The room was spotlessly clean and parking was no issue. Can I fault my stay at the 3 Swans in Hungerford ? not at all. I would recommend staying there to anyone. My stay was perfect and I will be returning. I stayed recently in Oxford at a Hotel that was more expensive than the 3 Swans and it was appalling in every aspect. The 3 Swans is a great hotel, its very clean, the food is great and the Staff are all on their game. Well done to them

Business_and_leisure Self

10/10

Exceptional

25 Jun 2025

Veronica

Amazing staff & service

10/10

Exceptional

22 Jun 2025

Yvonne

Fantastic location, friendly and helpful staff, excellent food, comfortable rooms. Would definitely recommend.

Leisure Friends

6/10

Pleasant

11 Jun 2025

MATT

Business trip

Location is ideally placed in town and close to railway station. First impressions ok , restaurant food was good, however the rooms are not that great. Also I had no hot water and I heard others saying the same. Response was we got an air lock! Not sorry for the inconvenience

Business

6/10

Pleasant

24 May 2025

Claudia

No AC

Leisure Self

10/10

Exceptional

19 May 2025

Olivia

Perfect

6/10

Pleasant

03 May 2025

Robert

Staff were all very welcoming and very friendly from start to finish.

Room sizes are small. Very overlooked by neighbouring properties. Bathroom windows had clear glass not frosted. Meant I had to be very cautious about showering and changing. Rooms are not air conditioned. It is not possible to lock the main door inside which mean room security only relies on the key operation from the outside. Very unusual by currrent hotel security standards.

Otherwise room was clean and shower and toiletries all good. Refreshment tray well stocked.

Shame the delivery van arrives at 7:30am trundling trollers across the cobbles.

Self

8/10

Excellent

02 May 2025

Verified traveler

Fantastic service

Fantastic service,

Partner

10/10

Exceptional

29 Apr 2025

Anouska

Lovely welcoming property - would recommend the restaurant.

Business Self

10/10

Exceptional

28 Mar 2025

Anton

Friendly and catering staff

8/10

Excellent

11 Mar 2025

Carol

Very good stay, reception excellent , booked a meal in evening, lovely meal and great service

10/10

Exceptional

09 Mar 2025

Mark

Lovely old pub and restaurant, stayed here several times with work and it’s always welcoming and friendly and a comfortable place to stay.

Business Self

8/10

Excellent

14 Feb 2025

Adrian

Excellent position to enjoy Hungerford in a lovely period coaching inn with smart decor complementing the age of the building. Friendly helpful staff on reception.

Leisure Partner

10/10

Exceptional

24 Jan 2025

Beatriz

The room was incredible and so was the design of the hotel. The food is amazingly delicious.

Leisure Self

10/10

Exceptional

20 Jan 2025

tajinder

Very friendly staff

Business Self

8/10

Excellent

10 Jan 2025

John

Good but a few improvements would make very good

Clean with very helpful and friendly staff who went out of their way to provide exceptional service.
Good breakfast but supper could have been better with poor (re-heated?) vegetables and an over-sweet and dry, not very sticky, toffee pudding.
The interior was modern and comfortable but not what I expected and would have preferred from an old coaching inn.
I found the bed a bit hard but my wife was comfortable.
A maintenance man hanging around the busy receptionist for a very long time did no favours for either her or the hotel.

Partner

8/10

Excellent

03 Jan 2025

Sabita

Mrs

Staying was good but when we checking out time 6aclock we was trying to hand over key no body was on the counter after looking everywhere we found the person outside smoking actually we was hurry to go So I m really nt happy with dis service and also if we filled up everything when we booked the room why the lady asked to give the account no again and also when we arived they delayed to give the key so I m really nt happy with dis service anyway thank u very much

Business

8/10

Excellent

23 Dec 2024

Kay

We stay here often when visiting family. Always clean rooms and food good.
Nice bar area and in a lovely little high street.
Thank you for consistently being good

Leisure Partner

10/10

Exceptional

30 Nov 2024

Hilary

Excellent

We have stayed here a few times recently, and it has been excellent evety time. We love it, and so does our little dog.

Friends_and_family Family

8/10

Excellent

27 Nov 2024

Ian

Really nice place to stay, rooms are really nice with everything you could need. No A/C but it is winter and that doesn't worry me. Its an old building so assume it will be cool in the summer.

The breakfast was top notch, a little wait but that's because its all cooked fresh which is fantastic. All the staff are very friendly and helpful.

If I was being critical, the only thing I would say is that behind the reception desk was quite messy and there was a big parcel on the floor in front of the desk. That is me being hugely critical and I probably caught them just after a delivery. I really like the hotel and will definitely be back, highly recommend.

Business Self

10/10

Exceptional

25 Nov 2024

Hilary

Perfect

Hitel was lovely. Staff were brilliant. Nithing was too much trouble. In fact they went above and beyond our expectations.

Friends_and_family Family

2/10

Poor

23 Nov 2024

Simon

Go to the Bear

10/10

Exceptional

23 Nov 2024

Michael

Very pleasant visit.

Comfortable, quiet, good food, easy breakfast without a lot of fuss

Friends_and_family Friends

8/10

Excellent

19 Nov 2024

Rose F Fisher

Highly recommend

Absolutely a perfect hotel for staying in Hungerford UK. The staff is remarkably friendly and helpful. The onsite restaurant was great with a good atmosphere. Only a 3 minute walk from the train station.

Partner

10/10

Exceptional

14 Nov 2024

Veronica

Staff are really attentive and hotel was clean and cosy.

Leisure Self

10/10

Exceptional

01 Nov 2024

Sandra

Friendly and welcoming staff really injoyable stay xxx

Leisure Partner

8/10

Excellent

30 Oct 2024

Carole

Outside area needs updaing

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2024

Peter

Great Location and Lovely Hotel

Great location, Lovely hotel with friendly helpful staff, clean although it is an old building and therefore you shouldn't expect modern facilities, and floors are a little creaky and landings uneven. Food was great and quick service. Parking close by as well as a number of supermarkets. Only fault was bar stock availability as no Port, Tia Maria or Blackcurrant cordial available during weeks stay. We will stay here again.

Business

10/10

Exceptional

13 Oct 2024

Bruce

Character full coaching inn with a modern twist. Comfortable stay, lovely dinner, good value

Leisure Partner

8/10

Excellent

12 Oct 2024

Ray

A nice place to come back to

Attending a 3- day metal detecting rally 6 miles from Hungerford.

Self

10/10

Exceptional

07 Oct 2024

Sabita

It was good

10/10

Exceptional

27 Sep 2024

Ivor

Good value and well staffed

Business Self

8/10

Excellent

22 Sep 2024

Annette

Overall comfortable and slept well
However under the bathroom sink was very dirty and required a good clean around where the drain went through

Partner

4/10

Poor

19 Sep 2024

Verified traveler

Arrivedvto find no car park and had to park in station car park which had to be paid for via an app. Receptionist busy chatting with a staff member before stopping her social chat to ask if we would like to check in. Had evening meal there which was a debacle. Poor service and food had to be sent back. Found out next morning managers and staff called to another hotel in chain and the night porter was having to help out. At least they apologised and did not charge us for food.

Partner

8/10

Excellent

05 Sep 2024

Mary

Great location. Large room. Comfortable bed. Very clean. Pleasant staff. Tepid water for bath. Rather bland and corporate.

Leisure Partner

8/10

Excellent

23 Aug 2024

Alice

Plenty helpful staff.
Beautiful Afternoon Tea delicious and plenty choice.

Partner

10/10

Exceptional

04 Aug 2024

Jeff

Perfect weekend

Excellent service all round, making it an enjoyable stay

Friends_and_family Family

8/10

Excellent

04 Aug 2024

Jamie

Nice old style Inn- really convenient stop for me cycling though! Helpful staff locked my bike up in the laundry room which was much appreciated!

Leisure Self

10/10

Exceptional

30 Jul 2024

Best in Hungerford!

Lovely stay

Business Self

8/10

Excellent

29 Jul 2024

Ian

The staff were very helpful and attentive. Housekeeping was good during the week, average at weekends.

Leisure Family

10/10

Exceptional

23 Jul 2024

Comfortable and convenient location

Very comfortable but house keeping a little lapse

Business

4/10

Poor

21 Jul 2024

Maria

Great staff but the room badly let the hotel down

Initial impressions of The Swans was favourable as the young lady who booked us in was really friendly and helpful, the reception/bar area was nice and bright with modern decor.
Then we got to the room. Unfortunately this is where things went downhill. Not only was the room unbearably hot with no ventilation as the windows could not be opened the cleanliness of the room left a lot to be desired especially in the bathroom where dust and grime could be found on most surfaces. The top of the shower head was thick with filth I had to clean it before I took. Shower. The toilet seat was loose and the extractor fan is half hanging from the ceiling.
Not back to the heat, a small fan which gave no breeze whatsoever is provided but gave no respite to the heat in the room which made sleeping pretty much impossible.
There were goods points like the staff were all friendly and the restaurant food very good. However running out of ice and not having popular drinks listed on the drinks menu is poor bar management. The housekeeping was sadly not very good as the bed wasn’t made it was left as we tidied it up before going out. A glass I used was not cleaned and left where I put it plus only one replacement towel was left in the room, there were two of us. The young lady who checked us in sorted this out when reported to reception without fuss. Would we stay here again probably not but if in the area could possibly use the restaurant again.

Partner

10/10

Exceptional

18 Jul 2024

Carol Ann

Loved it. The sound on the telly remote didn't work but it didn't detract. Everyone was lovely and we had a great time.

Business Partner

8/10

Excellent

10 Jul 2024

Helen

The hotel is olde world charming on the outside and smartly contemporary inside. Our room was comfortable and spacious spacious and the choice and quality of food for dinner was great.
The only issue we had is that we couldn’t shut the sash window and our room was on the front. There is a bell tower opposite which chimes every 15 minutes until midnight and the morning traffic starts around 5.30. There was a secondary glazed window which did shut but all in all a quite a disturbed night. We did report it in the morning were advised it would be attended to but if you are a light sleeper I would suggest requesting a room at the rear.
Overall though excellent value for money and very conveniently located for sightseeing in the area.

Leisure Friends

2/10

Poor

07 Jul 2024

Sarah

Filthy rooms. Surly staff. Terrible food. Excellent new manager so hopefully she’ll turn things around.

10/10

Exceptional

06 Jul 2024

Florence

Fantastic place to stay and excellent value

10/10