Name: Rydges Bankstown
Address: Hume Highway, Cnr Strickland Street, Bass Hill, 874 ., Bass Hill, 2197, AU

6/10

Pleasant

09 Jul 2026

Simon

Good enough, but room faced highway so it was a little noisy. Bathroom was older style with bath and shower curtain - would have been hard for less mobile person to step into. Taps could have been updated. Breakfast buffet was adequate rather than extensive. Overall, a little dated, but still okay.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Paul

Good

Partner

6/10

Pleasant

16 May 2026

Sarah

The bed was great. The bedding was clean. The spare blanket was dirty. They brought me a new one however which was helpful. The bathroom was old which is fine normally but it was not well maintained. The Taps were loose, there was a hole in bath surround where a tile was damaged and the sink was cracked. There was also mould under the soap holder. It's great that the parking is free

Self

2/10

Poor

02 May 2026

Sanita

Depends on individual taste; this i is a not for us; view is old ugly dirty buildings! Third time we went to reception with no luck! Infact we are returning customer!

6/10

Pleasant

27 Apr 2026

jonathan

It’s an old hotel the rooms are ok the bathrooms are tired looking
Staff are good

Self

10/10

Exceptional

23 Apr 2026

Elissa

Clean room and friendly staff

Family_with_children

10/10

Exceptional

17 Apr 2026

Raed

Great staff, clean room and great food

10/10

Exceptional

17 Apr 2026

Suzanne

Great customer service and great food

Family

6/10

Pleasant

20 Mar 2026

David

Rooms could be updated. Rooms facing the highway let in a lot of road noise. Staff are good, but clearly they get a lot of business from flight crews and overseas tour groups on layover so they overprice the rooms for everyone else.

Self

8/10

Excellent

25 Feb 2026

CHAI CHEUNG

Good staff , room clean

10/10

Exceptional

14 Feb 2026

Roger

Room was ok but very noisy in roadside rooms the bathrooms need work badly
The staff were very good helpful and friendly

Business

8/10

Excellent

02 Feb 2026

Babar

Bit out dated room

6/10

Pleasant

25 Jan 2026

Babar

Clean rooms properly. Carpet smells. Staff is amazing

6/10

Pleasant

05 Jan 2026

Steven

Average, aged and shows. Difficult check in, slow, required 3pm. Cold pool is not heated. Breakfast looked good. Big parking lot.

Partner

8/10

Excellent

16 Dec 2025

Mark

Overall nice stay. Breakfast is ok.

Leisure Family

10/10

Exceptional

14 Dec 2025

Lisa

Lovely clean room and staff, would definitely stay again.

Friends_and_family Family

4/10

Poor

13 Dec 2025

Amanda Jane

Mini bar was empty. No one to check us out even though specifies 24/7 front desk service. Room service only available for short period during the day.

Leisure Family

2/10

Poor

12 Dec 2025

Wei

I paid 230 for a night no even one bottle of water in the room
Terrible

Leisure Partner

8/10

Excellent

11 Dec 2025

mohamad

Good place , good room and nice reception

Leisure Family

8/10

Excellent

28 Nov 2025

Scott

.

10/10

Exceptional

22 Nov 2025

Stephen

Great spotless room. Friendly staff, great breakfast

Leisure Friends

8/10

Excellent

21 Nov 2025

Harley

Comfy bed, great staff, great service, bathroom sink tap and shower taps needed to be turned a fair way before they worked

Business

8/10

Excellent

24 Oct 2025

Robert

The light as you walk in the room wasn’t working

Partner

4/10

Poor

21 Oct 2025

Derya

The drinking cups in the room were not clean. They couldnt provide hotel basics like slippers for hygiene. The pool was dirty and unswimmable. Overall will not be returning

Business Family

8/10

Excellent

19 Oct 2025

Aleksandra

Clean room

8/10

Excellent

11 Oct 2025

Daniel

Was not impressed by breakfast service…a group of tourists were given priority over us. I arrived at 6.30am waiting and even though they arrived after me they were served first! Not impressed that I was not told about this when I checked in…….as a result I did not enjoy the breakfast buffet and hot food was cold!

Leisure Self

10/10

Exceptional

02 Oct 2025

Paul

Good

10/10

Exceptional

28 Sep 2025

Harley

Good

Business

10/10

Exceptional

25 Sep 2025

Subhashni

Good

Leisure Family

2/10

Poor

23 Sep 2025

Husnain

Worst experience of staying in 4 star

10/10

Exceptional

12 Sep 2025

Paul

Safe

Business Self

6/10

Pleasant

01 Sep 2025

Verified traveler

Not quite the Rydges you expect.

Location
- Excellent. Right next to Mcdonalds, and about 5mins drive to restaurants and cafes.

Condition
Very dated.

- Could have invested in an ikea storage space to house the bar fridge.

- Cleanliness and maintenance is an issue. You will notice this at the lift lobby, dirty walls and damaged corners. In the room's ensuite, dirty grout, cracked tiles.

Self

8/10

Excellent

30 Aug 2025

Joanne

Great facilities.

Leisure Friends

8/10

Excellent

17 Aug 2025

yeu sang

Friendly staff

Leisure Family

6/10

Pleasant

09 Jul 2025

Thanh

The only good things about this hotel is the customer service, and Netflix included, and the climate control made the room comfortable. The room is clean but everything else is lower than expected such as the bathroom is broken tiles everywhere. The un pleasant smell from the carpet carry through from the hall way to the room. The noise from the tap so loud, the room not well insulated you can hear noise when people talking in the hallway or room next door, and the busy road noise.

Business Partner

10/10

Exceptional

04 Jul 2025

Anita

The rooms are clean, the staff is good, the service is good.

10/10

Exceptional

01 Jul 2025

Glenn

Great location excellent staff

Leisure Family

8/10

Excellent

30 Jun 2025

Cathy

It was a great stay but would help if there was a washing machine/dryer facilities.

8/10

Excellent

09 Jun 2025

John

Room was comfortable and clean. Bathroom could do with an upgrade - shower head very small and the toilet cistern constantly ran.
Plenty of onsite parking and very quiet considering it’s on the Hume Highway. Will definitely stay again.

Leisure Family

8/10

Excellent

01 Jun 2025

Brian

This was a great find with parking because it was only a five-minute drive to crowded Bankstown with all its restaurants and markets. The staff were very friendly and accommodating, and it was a good-sized room. Whoever invented the taps in the bathroom probably didn't get a design award. There was a problem with breakfast that could be easily fixed. We arrived for breakfast at around 8:00 am; the coffee dispenser was empty, as were the eggs and bacon trays, and there were several tables with dirty plates and cups that hadn't been cleared, so we cleared a table ourselves. I asked the male staff member about the coffee, but it took ages. I had finished my meal before it eventually arrived, and some of the guests were upset. I also alerted reception about the eggs and bacon, which eventually also arrived. The staff member responsible for breakfast should be constantly monitoring these things.

Business_and_leisure Family

6/10

Pleasant

08 May 2025

Carlos

Location

10/10

Exceptional

07 May 2025

Erin

Great hotel for what we needed

Was a quick overnight stay for an event nearby, But it had everything we needed And was a really comfy room. We even got an upgrade to a slightly bigger bed set up, which was really nice. The ample free parking was also a big plus!

Friends_and_family Friends

6/10

Pleasant

01 May 2025

Ayesha

The service we received was exceptional, particularly from Alanna and Mohammed.
There were a few maintenance issues, which I reported and hope to see those issues remedied to be able to stay again.
This place has so much potential, it just needs some maintenance and a bit of a refresh.

Business_and_leisure

6/10

Pleasant

16 Apr 2025

Hasan

Expected a better hotel from Rydges. Hotel itself is very old and certainly needs upgrading. Main issue was noise from Hume highway, on which hotel is situated.
Plenty of parking spaces without extra cost.
Beds are comfy but toilets were exhausted looking with mould build-up.
I guess if you look at the price, that gives you the indication.

Leisure Partner

8/10

Excellent

13 Apr 2025

Mark

Good stay reasonable price and good breakfast

Leisure Partner

10/10

Exceptional

10 Apr 2025

Kasey-Lee

Great property to stay for my daughter and I for a netball carnival. Had everything we needed and close to everything.

6/10

Pleasant

08 Apr 2025

Leanne

Stay at Rydges Bankstown for 2 nights for work. The room was a good size, comfortable bed. Was a little noisy from the McDonalds drive thru next door. The toilet didn’t flush. I had to manually get the cistern to refill each time. When I notified reception when departing, they were annoyed I didn’t let them know sooner. I was working 14 hours days so my priority was sleep. I chose this hotel because of location and breakfast. Unfortunately breakfast did not commence service until 6.30am. I had to leave for work at this time. When I expressed my disappointment to the staff, they did not seem to care. Other hotels I’ve stayed at have a 6am breakfast start. Overall the hotel needs updating. It’s looking feeling tired and worn. The price was good.

Business Self

8/10

Excellent

07 Apr 2025

Roza

Good

4/10

Poor

02 Apr 2025

Verified traveler

Heating did not work,spa bath pretty horrible and hotel generally very tatty. Evening meal good.

Business Self

10/10

Exceptional

29 Mar 2025

Mohamed

Enjoyed the stay, will definitely use them again.

Business Self

10/10

Exceptional

29 Mar 2025

Mohamed

I had a guest there, he really enjoyed the stay. Will uae again

Business Self

8/10

Excellent

16 Mar 2025

Olivia

Room is a good size with a comfortable bed. Bathroom is dated but functional with good water pressure in the shower. The road noise at night is loud.

shower. The road noise

Leisure Self

8/10

Excellent

07 Mar 2025

Evelyn

Staff was good

6/10

Pleasant

07 Feb 2025

aldo

Bathroom had mould on the ceiling
Desperately needs an upgrage
Price for the hotel is too much should be around the $120 mark

6/10

Pleasant

01 Feb 2025

Tamara

The shower head didnt work, had to hold the head. Powerpoints falling out of the wall. Dirty and not clean in the bathrooms. Staff were lovely not their fault

Leisure Family

10/10

Exceptional

27 Jan 2025

Aleksandra

Natasha at the coffee station made the best coffees for us.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2025

Larry

My house was getting renovated and i couldnt be in there for 2 days. Had stay here for 2 days and it was the most relaxing place. Quiet and relaxing. No problems at all. Stayed in the king room with the spa. I wished i had used the spa but i was that relaxed i just slept most of the time. Thank you Rydges 10 out of 10.

Leisure Self

6/10

Pleasant

09 Dec 2024

Lisa

Very friendly staff
Bed very comfortable
Outside of property very grubby and rooms a bit run down

Leisure Self

4/10

Poor

04 Dec 2024

Killian

Pretty average facility with some signs of old age. Chipped paint, dirty bathroom and poor lighting in room.

Business

8/10

Excellent

28 Nov 2024

Mary

Good comfortable accommodation and a good espresso coffee

Leisure Friends

4/10

Poor

28 Nov 2024

katie

Unfortunately, wouldn't recommend

Unfortunately this was a horrible stay. The king spa suite wasn't as described. The spa only occasionally turned on, there was no air-conditioning in the room, the facilities were old and run down (photos online are verrrrry old). There was only one staff on front desk the entire time.

Our room key stopped working and it too over half an hour to have someone come to the desk to issue a new one.

The pool had the automatic cleaner in it the entire time with cords everywhere, very unsafe for the kids.

Really wouldn't recommend.

Friends_and_family Family

4/10

Poor

20 Nov 2024

Craig

The property is very dated and the freshen-up that has been done, has been done poorly. There was a lack of staff to provide service.

Leisure Partner

2/10

Poor

18 Nov 2024

Sharmindi

Wasnt good as thought. Bathtub was not clean..black small pieces began to float after filling water.

Leisure Family

6/10

Pleasant

09 Nov 2024

Ramazan

Not clean

8/10

Excellent

09 Nov 2024

Paul

Well located for our purposes. Staff were excellent.

6/10

Pleasant

07 Nov 2024

Chris

I have stayed at numerous Rydges Hotels and without doubt the Bankstown Rydges failed to meet the standard I have seen at other Rydges.
The establishment is in dire need of refurbishment. Cleaning is sub standard. I entered my room to a sweet smell which I thought was linked to cleaning products. I then found a vape on the floor behind the bedside table. So much for “No Smoking” and room cleaning. You only have to look under the bed. Disgusting. Rydges should be ashamed to accept this standard. The only up side of my stay was the friendly, very helpful and professional staff, obviously let down by the overall standard of the establishment. Would not recommend this Rydges.

Business_and_leisure Self

4/10

Poor

07 Oct 2024

Alicia

To be honest, I was far from impressed, the room was filthy, the dust was so thick, broken window latches and some missing, mould in bathroom in/out of shower and round tap fittings, towels were dirty. I took photos due to how disgusted I was. Room was partly refreshed when we went out, tea and coffee was not replenished nor were the cups cleaned (this has always been done in previous stays at other apartments) 2/4 towels were replaced. TV apps eg. Netflix was in Korean and staff were unable to fix this during our stay, they did give us a complimentary bottle of wine which was a nice gesture due to them being unable to fix. The whole place is run down and needs a good makeover and some serious maintenance. Definitely not the 4 star it promotes itself to be and the cost was far more than what I should’ve paid. Had I known about the 30 mins window to let someone know about the state of our room I would’ve been down there quick smart to have these rectified. I will not be back, I really do hope Rydges take some action I have seen previous reviews similar to mine with comments that action will be taken it seems these comments have gone unheard and unactioned. Don’t waste your $$ not worth it.

Leisure

10/10

Exceptional

01 Sep 2024

alhassan

Good

8/10

Excellent

20 Jul 2024

Abdulghani

Bathroom very run down.

Self

8/10

Excellent

16 Jun 2024

Jacqueline

Lovely hotel but not handy to much

Leisure Family

8/10

Excellent

09 Jun 2024

Richard

Good base location on Hume Hwy, to visit friends. Room was spacious, clean and reasonably modern. Good (cozy) heating. Comfortable bed. Bath shower a bit cumbersome. Good parking availability.

Leisure Partner

6/10

Pleasant

28 May 2024

Zoran

Breakfast was inedible

Business Self

10/10

Exceptional

27 May 2024

Kim

Motel is close to
My Sydney office

Business Self

4/10

Poor

08 May 2024

Verified traveler

Ventilation system noisy and had to change rooms. High traffic noise from Hume Hwy. Rooms need updating; they still have the shower over the bath and shower curtains making the bathroom a slip hazard

Business

8/10

Excellent

21 Mar 2024

SCOTT

Hotel rooms good size and clean.
Hotel showing its age, needs re-carpeting, and Painting.
Show over the bath not ideal. Shower curtain not good.

Business Self

8/10

Excellent

25 Feb 2024

Imren

Staff were welcoming and very friendly. Unfortunately Expedia took my money and didn’t pass on to the hotel and still haven’t received a response.

Leisure

10/10

Exceptional

24 Feb 2024

Cassie

Rhe room was great value and the staff were all so friendly and welcoming

Leisure Friends

8/10

Excellent

02 Feb 2024

Kerry

Clean, nice presentation. Noisy in rooms facing McDonalds.

10/10

Exceptional

23 Dec 2023

James

I enjoyed my stay

10/10

Exceptional

18 Dec 2023

Jim

Had a great time

8/10

Excellent

03 Dec 2023

Lisa

Good location and quiet. Bed and pillow were average.

Leisure Family

8/10

Excellent

29 Nov 2023

Cora

My colleagues have positive feedbacks for this place, it's convenient and clean all the time.

Business Self

10/10

Exceptional

29 Nov 2023

Radwan

Stayed 4 nights with no issues. Clean rooms and great staff! Parking was plentiful in a central location.

Leisure Family

10/10

Exceptional

25 Nov 2023

michelle

Loved it

4/10

Poor

29 Oct 2023

Glenn

Cold water tap did not work in shower, no extra blankets or pillows. No enough tea, coffee, milk or sugar, no complimentary biscuits. Foot stool looked unclean. No little table in corner or extra chair so 2 people could sit at table and eat a meal together. No screens on window so you couldn’t open in early afternoon when it it was warm. Rydges used to be good, what happened?

Leisure Partner

10/10

Exceptional

26 Oct 2023

Steve

Great

Leisure Friends

10/10

Exceptional

15 Oct 2023

Shelly

Beautiful big room, very clean. Loved it. Only thing is the bathrooms may need upgrading

Leisure

6/10

Pleasant

13 Oct 2023

Paul

A little grubby, breakfast service was poor as things ran out and not replenished

Leisure Partner

6/10

Pleasant

03 Oct 2023

Lin

Bathroom dated and shower over the bath was dangerous. Breakfast buffet was very dreary. Bed itself completely clean. Skirting boards were grubby.

The room itself was far too small for twin share and only having one chair was poor.

The staff were friendly and welcoming. However, I would not stay again.

Business_and_leisure Friends

6/10

Pleasant

02 Oct 2023

Lisa

Overall room experience was nice but unfortunately food at the buffet wasn’t the best

Leisure Family

10/10

Exceptional

28 Sep 2023

Ryan

Nice and clean, area and view were a bit daggy
Nice staff

Leisure Family

10/10

Exceptional

15 Sep 2023

Ravi

Plenty of parking. Helpful staff at Reception and in the dining area. Clean room.

Leisure Partner

4/10

Poor

10 Sep 2023

Rojda

Not helpful at all

Leisure Family

10/10

Exceptional

29 Aug 2023

Leandra

Loved it

Leisure Friends

6/10

Pleasant

27 Aug 2023

Cosmos Denzil

Came back late and tired and found key card didn’t work on door

Leisure Partner

10/10

Exceptional

26 Aug 2023

Shahzad

I liked my stay at hotel. Bathrooms need upgradation. The staff is very friendly.

Leisure Friends

6/10

Pleasant

23 Aug 2023

Steve

Old and badly needs refurbishing.
Staff not overly friendly.
Food from restaurant was excellent though!

Business Self

10/10

Exceptional

18 Aug 2023

Jodie

I loved everything the beds where so comfortable and would stay again

Leisure Friends

8/10

Excellent

17 Aug 2023

Therese

Lovely staff, and a very nice room and breakfast. I liked it there.

Leisure Self

6/10

Pleasant

10 Aug 2023

zac

Overall it was reasonably priced for what you get!

-Could definitely do with new plumbing/fittings as the taps screech everytime you use them that is after you turn the tap 3 times before you start getting water haha

- Bedding/beds were nice and tidy and clean and quite comfortable, blackout blinds were great considering I slept during the day being on night shift work!

- Lighting (or lack of) was disappointing, there is one downlight at the entry and a light in bathroom, the rest of the room has no lights so you have to use the multiple lamps around the room in order to see which still isn’t much light but it’s manageable

- Foyer and lifts are nice and everything is key card access which is very convenient, plenty of parking!

- Conveniently located directly next to a maccas which is great for those late night Icecream runs

Business Self