Name: Greenacre Hotel
Address: Waterloo Road, SÍdney, 2190, AU

10/10

Exceptional

04 Jul 2026

M maisara

Very nice thank you very much

8/10

Excellent

26 Apr 2026

Richard

Air conditioner worked well, but no room cleaning during the 4 day stay. Staff were excellent. Bar service excellent.

Self

2/10

Poor

04 Apr 2026

Yousif

Bad

Friends

6/10

Pleasant

07 Mar 2026

Megan

On week days there’s a good amount of parking, carpet was very dirty, beds comfortable, staff ok.

Family

2/10

Poor

01 Mar 2026

Anita

Room was very dirty, toilet wasn’t cleaned still had poop on the underside of the seat and shower wasn’t clean moulded, hair and no water pressure. Air conditioning was dirty on top. Room was not vacuumed. The only thing I liked was the bed was comfortable.

Partner

8/10

Excellent

11 Jan 2026

Jonathon

The room was clean the shared washrooms were kept cleaned

Leisure Self

2/10

Poor

08 Jan 2026

Fady

The manager came up and started screaming and swearing at me

Business_and_leisure Self

8/10

Excellent

28 Dec 2025

Margaret

Beautifully clean bed and room with air conditioning and tea/coffee making facilities.

Leisure Self

8/10

Excellent

04 Dec 2025

Tevita

I was staying in room 12 and you can hear rats crawling in the addict every night and early hour's of the morning.
Aircon had a bad smell, and also needs window to open for fresh air.

Friends_and_family Family

8/10

Excellent

22 Nov 2025

David

Friendly and tidy

Leisure Friends

8/10

Excellent

17 Nov 2025

Catherine

Was only there for

2/10

Poor

17 Nov 2025

Ashleigh

Upon arrival, we found that the property was not safe for our stay. Supposedly there was a “secure” car park but it was a public car park with no cameras and dim lighting! When entering our room there was an overwhelming smell of paraphernalia and the hotel itself was not how it is advertised! Due to these concerns, we did not feel comfortable remaining at the property and left immediately. We spoke to the manager and he understood our situation and was told to contact who we booked through for a refund and we have emailed and are still waiting for a reply a week later!

Partner

8/10

Excellent

05 Nov 2025

Lauitiiti

Was ok bed comfortble everything else needs to upgraded

Partner

10/10

Exceptional

22 Oct 2025

Lisa

Wow what a wonderful friendly place, renovated accommodation was fabulous. James the Publican and staff were amazing, cant thank Effie enough for all your help and knowledge !!! Would stay again in a heartbeat !

8/10

Excellent

11 Oct 2025

Nadina

Staff were amazing

8/10

Excellent

22 Sep 2025

Angelle Tria

Nice accomodations. Really enjoy and very handy to everything.

6/10

Pleasant

07 Sep 2025

Wendy

Staff were great. Bed too soft for me. The room I was in had noisy pigeons, I could hear appeared to be in or on the roof constantly. Very noisy and fear of rodents also.
Hooning most of the night, loud people congregating til early hours. Made me feel unsettled.

Leisure Self

2/10

Poor

05 Aug 2025

Gerlinde

Honestly I never book Pub Accomodation because of the reputation, however, I thought I give it a chance, as it was in walking distance of my travel reason.
The lady at the check in was friendly, however, the clientele definitely not my cup of tea.
I was shocked what I saw in the bathroom (took photos), the vanity was a disgrace, the shower was not cleaned properly for a long time and the soap holder is a health risk.
I did not walk on the carpet or the bathroom floor without shoes.
Sure, I may have a high standard of hygiene, and I realise that this is a budget accommodation, however, having a clean environment represents pride and dignity and doesn't cost the world. Apparently, the cleaners, who I would dismiss instantly, nor the management has any pride, shame on you. Do a check up before you hand over rooms for toilet paper (nearly empty roll) and working facilities (heater was not working and unit was dirty too) Wash down the wall and maintain.
The positive thing was that the products in the bathroom are vegan/no animal cruelty, thank you that was very much appreciated.
I did not spent time in the room, only to sleep, otherwise I would have moved out, even for two days.
My friends will not recommend this place to their guests/friends anymore as it is run down.
I did not approach staff to discuss these issues, as i didn't want to waste my time, the presentation speaks for itself. Photos and housekeeping do not represent reality.

Leisure Self

8/10

Excellent

14 May 2025

Richard

Convenient to where I need to go and reasonable priced

Leisure Self

10/10

Exceptional

23 Apr 2025

Zena

Grreary

Business_and_leisure

8/10

Excellent

08 Mar 2025

Benjamin

Clean Neat and Tidy great facilities. Parking a bit hard during Ramadan

2/10

Poor

02 Mar 2025

Paul

Where do i start? I was double charged and now it's day 5 with no resolution, i still don't have my money back or a call or an explanation. If that's not enough, I did not like anything, the bed was dirty, the doona was dirty, the mattress was super old and soft, the bathroom was very old and had unused soap fixtures, the room was not serviced at all even after going to reception to request a clean. Will never ever stay there again.

Leisure Family

10/10

Exceptional

21 Dec 2024

Kirra

I was warmly welcomed by staff and accommodated despite a wotif booking error. Room was lovely, clean and comfortable. It was a weekend so the music was a little loud until late - but overall great experience.

8/10

Excellent

23 Nov 2024

Daniel

Great bar staff

Leisure Partner

10/10

Exceptional

21 Nov 2024

Emily

The location was amazing!! so many good food options in a walking distance!!

Leisure Partner

10/10

Exceptional

14 Nov 2024

Fiona

Good value

Leisure Family_with_children

2/10

Poor

08 Nov 2024

Osmaro

Load street cars

Place was nice but at night there was alot of street cars being loud

Friends_and_family Friends

8/10

Excellent

03 Nov 2024

Ian

Greenacre village is a fascinating part of Sydney little seen by international visitors

Leisure Self

10/10

Exceptional

26 Oct 2024

Alicia

My train was late so I did my check-in around 10:30pm (the staff waited for me), thank you so much to the reception !!! There was just stairs and that’s too bad with people who’s travelling with heavy luggage… Thanks to that wonderful woman of the reception (again) who helped me to carry it !!

A lot of people in front of the entrance/exit door so maybe it would be interesting to leave the bar open for hotel residents with a smoking area ? I’m just saying for the comfort.

Even the shared bathrooms was clean and not busy so well done !

Leisure Self

6/10

Pleasant

15 Oct 2024

Paul

I felt a little bit intimidated by the people in and around the property

Leisure Self

4/10

Poor

04 Oct 2024

Raymond

Some staff do not speak and understand English well. We wanted to eat in your dining room but you don’t serve dinner. The bathroom needs a lot of maintenance. Paint, don’t know why you would paint tiles, is peeling from the tiles in the shower and bath tub. Hanging down. The shower head, water dripping all the time although the tap is closed tightly. We had to close the bathroom door. The most noisiest street , lot of cars doing high revs and burn outs. The back car park, rubbish everywhere. Sorry but we will not stay at this hotel again.

Leisure Family

4/10

Poor

22 Sep 2024

Van Phu

Very very noise around because it is close to the road, especially this area too much Lebanese who very noise with their car until late night

Business_and_leisure Family

6/10

Pleasant

21 Sep 2024

Mitch

Room was a little Dirty. Fridge hadn’t been wiped out, floor vacuuming not great and bathroom smelt bad. Mould in the shower. The hallway was a bit battered and not taken care of.
Considering the price you can’t expect too much

Leisure Partner

2/10

Poor

15 Sep 2024

Jason

The place was very noisy with cars drag racing along the street all night. The bathroom looked like something out of a third world country with mould and dirt. The only parking was an open public car park at the rear which is terrible for security (motorcycles). I would not recommend this place.

Business

8/10

Excellent

13 Sep 2024

James

Convenient, good place to stay

Leisure Friends

10/10

Exceptional

13 Sep 2024

Trent

The staff are absolutely FANTASTIC and very kind, great service, rooms very clean and comfortable, and a great size. Bathroom needs a makeover. Very centrally located. Really enjoyed my stay, will stay again for sure.

Self

8/10

Excellent

09 Sep 2024

Megan

It was ok for the money paid.
Lack of parking & food at the hotel were the biggest problems.

8/10

Excellent

30 Aug 2024

Jasmin

Was clean and comfortable, lots people crowding around entry and exit but overall great stay

Leisure Family

2/10

Poor

27 Aug 2024

Maneli

.

10/10

Exceptional

17 Aug 2024

Shinichi

Good location

Leisure Self

6/10

Pleasant

15 Aug 2024

Daniel

Bathroom wasn’t the same as the pictures for the specific room we paid for, bed wasn’t the comfiest, the toilet light flicked for a bit then was fine.

8/10

Excellent

10 Aug 2024

Belinda

Was cheap & comfortable

6/10

Pleasant

22 Jul 2024

Alan

Close to function attended

Leisure Partner

4/10

Poor

21 Jul 2024

David

When we came in we weren’t greeted nicely, and even though the booking said 2 single beds they weren’t yet split and told we have to wait the next day. And wasn’t made clear that the the bathroom was to share.

10/10

Exceptional

14 Jul 2024

Hayley

My girl's and myself had a ball
The staff was super helpful and friendly

Family_with_children

2/10

Poor

12 Jul 2024

mosfiq

The manager was too rude when I requested for room service. During the check in time they staff promised that room service was provided everyday at 10 AM. However, they never arrived during our 3 days stay. Just before our check out evening I requested again and the manager told me that he would sort out the issue within 10 mos, however that 10 mins were never …… They do not deserve 1 star

Leisure Family_with_children

4/10

Poor

09 Jul 2024

Fotios

The cleanliness was very good, the cleaner came every day. The room was fine but the bathroom in certains were not as pictured. The water pressure in shower was very bad. Also the area is quite noisy with cars making it hard to sleep. Also the curtains werent great also making it hard to sleep well.Close to airport however no nearby cafes or restaurants worth going to.

Leisure Family

6/10

Pleasant

13 Jun 2024

Margaret

Positives: Staff were very nice and helpful on arrival. Bed was comfy and clean. Shower was nice and hot. Good tv. Free wifi was great. Negatives: Shower curtain was mouldy and shower floor not clean. Doors banging loudly from other guests during the night. Overall pretty average, but not horrible.

Leisure Self

10/10

Exceptional

13 Jun 2024

Leanne

An enjoyable stay

I arrived rather weary, and was welcomed and supported to become more comfortable after I found I couldn't work the TV (user error). The staff were generous and kind! And went out of their way to make sure I had what I needed to be comfortable.The bed was soooooooo very comfortable and cozy on a cold Sydney evening.

Business

8/10

Excellent

02 Jun 2024

Halima

The staff were friendly and the hotel was clean and tidy

10/10

Exceptional

27 May 2024

Md

Good

Leisure

2/10

Poor

28 Apr 2024

Michelle

There was dirt and dust on the floor and the bathroom/shower looked disgusting we were quite disappointed with how the shower looked

Leisure Family

4/10

Poor

26 Apr 2024

Jonathan

The location is convienent. For those who like to party this hotel is for you because it has its own bar downstair. But for those who want peace and quiet then look for another hotel becuase we can't hardly sleep. There's too much noise from people coming in and out the hotel banging the entrace door til 4 in the morning. Talking loudly while walking towards their room. It's like you are staying in a flat with noisy neighbor. In addition, there's too much insect in our room. We even brought back a cockroache in NZ.

Leisure Family

8/10

Excellent

21 Apr 2024

Philip

Bit noisy, but that's Greenacre.

Business

8/10

Excellent

09 Apr 2024

Darryl

Was a good experience for the price didnt helpnthat i didnt know much about sydeny tho the area is full on easstern country people and the area cateers to them not much choose of food around unless yiu like eastern food they had a 2 week feetival going in while i was there parking was a pain there is meant to be parking behind the hotel free for giest but the peolle in the area would take then up hours at a time but iverqll was good for the price but probally wouldnt go back

Business Self

2/10

Poor

08 Apr 2024

Lulu

Definitely don't stay for multiple nights. There are rats in the ceiling. Random people crowd out the front of the door you have to go through to get in and out at night and they're often drunk and aggressive. My room had dirty tissues and you cannot open the window. The fire alarm was pulled off the ceiling. The bathroom is so gross, both toilets are broken, one constantly runs with water and the other door doesn't lock.

Leisure Self

2/10

Poor

24 Mar 2024

Holly

Won’t be rushing back here

Our room absolutely stunk of cigarettes, even though the room says no smoking, I would’ve thought when the cleaners were in there they’d put an air freshener in there. Our clothes now reek of the smell. Also the doors of all the rooms squeak so being woken 20 times during the sleep wasn’t great, perhaps fix the squeakiness

2/10

Poor

23 Mar 2024

DAHIANA

This is the worse hotel. The carpet and bathroom was full of food and filthy. Toilet cap was with urine and dirt towels behind the doors.

2/10

Poor

18 Mar 2024

Stephanie

If I could give 0 star I would.
Room was dirty and smelt.

There was some sort of liquid splashed over the blind and window.
Bathroom and toilet facilities filthy.
Floors dirty
Old soap cake on shower floor.
Garbages overflowing with paper towel.
Could do with a decent clean.

Leisure Partner

10/10

Exceptional

17 Mar 2024

Tarren

Simple, easy going with transport to other areas you cant walk to. Happy with the stay

10/10

Exceptional

06 Mar 2024

Keeraya

Nice

4/10

Poor

03 Mar 2024

Daniel

Toilet and shower facility were terrible. Only one working shower, locks on doors not working. Toilets not flushing properly. Place looks rundown. Stained carpets, chipped cups etc. No screens on windows.

Business Self

2/10

Poor

26 Feb 2024

Katie

The toilets smell like urine and everything is dirty, rooms were ok until we had a cockroach crawl over the bed. Not as close to Olympic park as advertised

Leisure Family_with_children

4/10

Poor

03 Feb 2024

Erin

the bathroom was always dirty and the toilet seat in one of the stalls were broken. got the majority of our stay the hotel smelt so strongly or weed to the point of feeling sick.
regardless all the staff we came in contact with were amazing and so friendly and helpful

Leisure Friends

8/10

Excellent

28 Jan 2024

Frank

Quiet and clean.

Business Self

10/10

Exceptional

28 Jan 2024

Kristen

This place is awesome no frills and comfortable

My fiancé and I had such a comfortable stay here. Not only were the facilities clean and staff welcoming; the bed was super comfortable and room was clean and fresh looking. Shower and toilet were close by and was great. Location is great with so many choices for food drink and shopping. Very multicultural I love it!

Partner

4/10

Poor

25 Jan 2024

Oliver

Turns out the hotel doesn't do food.
My pillow was wet and the room smelt the showers needed to be cleaned properly.

8/10

Excellent

05 Jan 2024

Samantha

Okay

Leisure Family

8/10

Excellent

01 Jan 2024

Dee Jay

Its a good location for, its just very noisy at night because of cars and bike.

Business Partner

8/10

Excellent

23 Nov 2023

Mohd Noor Azam

Everything's good enough

Business_and_leisure Partner

6/10

Pleasant

12 Nov 2023

Lauao

The king size bed was very comfy. Bathroom, shower and old hanging shower curtain made taking showers a dread.
Aircon above single bed leaked onto the bed so we didnt use it !!! Theres more these are the worst bits...

Business Family

10/10

Exceptional

11 Nov 2023

Christine

I travelled by myself and had single room with shared bathroom and stayed two nights.
Both were very clean and comfortable. Like most hotels there were stairs but usually someone was around to help me with my bag and walker. Missed having a bistro in hotel but plenty of cafes around property - a very busy nightlife outside but didn’t worry me or keep me awake as I was very tired from travelling. Bar staff and housekeeper were very kind and helpful.

Leisure Self

10/10

Exceptional

10 Nov 2023

jessica

Staff were friendly on arrival and my us feel very welcome especially with special needs. Fridge had some treats and the room was clean and tv worked no problems.

Leisure Family_with_children

4/10

Poor

06 Nov 2023

abdul raoof

toilets are common and not so clean, hot water jar is very dirty even when i switch it with other is the same condition. noisy area limited facilities

4/10

Poor

21 Oct 2023

David

Bathrooms filthy

Business Self

10/10

Exceptional

14 Oct 2023

Kristen

Excellent budget accomodation

Excellent budget accomodation; bed was super comfortable and so was the pillows and room. This hotel is perfect for a base to explore Sydney and surrounds and the bathroom outside of the room didn't really bother me at all as it was clean and well maintained. I will most def stay here again. It was quiet as well inside the room pub noise for a sat night wasn't bad at all

Partner

8/10

Excellent

13 Oct 2023

paul

it was a good stay they spoke with respect they were helpful

Partner

10/10

Exceptional

02 Oct 2023

Kikkoo

Convinient

Business_and_leisure Partner

10/10

Exceptional

30 Sep 2023

Pauliasi

Good

Leisure

2/10

Poor

20 Sep 2023

Javier

Not recommended

I was really disappointed, the bedroom smelled of a mix of humidity and cigarettes, I booked 5 nights but only stayed 1 because I didn't feel comfortable.

I contacted Hotels.com to cancel the booking, they told me not to worry, and that they would contact the hotel, but they couldn't. I also tried to contact them by phone as I was in a seminar and had no answer.

In the end I stayed somewhere else and ended up losing my money. would not recommend it.

4/10

Poor

11 Sep 2023

Jackson

Staff were rude and did nothing while making me wait over 30 minutes to check in

Leisure Family

8/10

Excellent

06 Sep 2023

Jeevadaramu

very central to the city. worth stying

Business_and_leisure Self

6/10

Pleasant

29 Aug 2023

James

Was fine to sleep at, but the carpark was totally dark

Leisure Self

4/10

Poor

28 Jul 2023

Scott

Room was tidy.

Exhaust fan in room was extremely loud, as was another room nearby.

The self closing door hinge had fallen off the back of my door and was hanging by the mount above the door.

Hotel downstairs has no food, so it's drinks and TAB only.

Business Self

8/10

Excellent

20 Jun 2023

Jennie

Really friendly staff, easy to access, free parking.

Business

8/10

Excellent

23 May 2023

Paul

Super friendly staff and the most comfortable beds I have ever slept in and cheap!

Self

8/10

Excellent

14 May 2023

Derrick

Noisy all hours of the night

Leisure Family_with_children

6/10

Pleasant

07 May 2023

Gerard

Rooms were fine. Shared bathroom was not good. Toilet door had broken lock. One was blocked. Other was dirty.

Leisure Self

6/10

Pleasant

20 Apr 2023

David

Room was spacious and clean
Shared bathroom is very old and not very nice at all, dirty towels on the floor and no soap
No milk in the room
Plenty of parking and lots of good places nearby to eat

Business Self

8/10

Excellent

16 Apr 2023

Roy

.

Leisure Self

8/10

Excellent

14 Apr 2023

Andre

Good tv, iron available, very friendly staff. Muslim neighbourhood, bad view, carpet smelled like vomit.

Business_and_leisure Self

2/10

Poor

06 Apr 2023

Manoj Kumar

Nothing, couldn’t sleep well for three days due to noise generated from cars, staff entered in my room without telling me and just opened window. No daily room service and when I asked rude response. Pathetic place…

Business Self

6/10

Pleasant

30 Mar 2023

Glenn

It's a budget hotel. The shared bathroom is pretty rough. Old and mouldy. The room was pretty good, aircon worked well. Stay if you want somewhere cheap and can handle a shared bathroom.

Ppl from nearby room were noisy for 1 night.

8/10

Excellent

24 Mar 2023

David

The pub is old and the rooms a bit tired but excellent value for money. Bathrooms quite poor and definitely need renovating

Business Self

8/10

Excellent

22 Mar 2023

Mitch

Clean and tidy. No shower curtain or soap but fine. Good location, parking good. Safe and clean area, easy transport.
Lady at the front desk was a great example of perfect service - so lovely!

Leisure Partner

8/10

Excellent

13 Mar 2023

khalid

The hotel’s room is cozy and quite neat and the staff is professional too.
The only issue is the level of the cleanliness of the bathroom which is suboptimal.

Self

8/10

Excellent

13 Mar 2023

Thiago

Cost

Leisure Partner

2/10

Poor

07 Mar 2023

Ousama

The problem is disgusting with bed bugs and maggots in the room. The sheets were disgusting asked them to change them and had a big argument about it. The mattress had dry blood on it. The manger was the worse to deal with. Paid for two night left the next morning

Leisure Partner

8/10

Excellent

05 Mar 2023

Takoda

Amazing price

Leisure Self

4/10

Poor

26 Feb 2023

Brooke

Dust on the walls and didn’t appreciate the used condom we found on the floor the next morning! Not sure where it came from one of the beds or under a bed! Not from us!!

Leisure Friends