Name: Quality Inn Merchants Drive
Address: 117 Cedar Lane, Knoxville, 37912, US

10/10

Exceptional

13 Jul 2026

Richard

Nice place, friendly staff!

Partner

4/10

Poor

27 Jun 2026

Mike

The first room they offered had terribly musty odor. They gave us another room. The towels were badly stained. Front desk staff replaced with clean ones. Breakfast area had ceiling tiles missing.

Partner

10/10

Exceptional

15 Jun 2026

Tanya

Quiet,clean

6/10

Pleasant

05 Jun 2026

Ming

Value for money. However if you want to sleep in late, be careful about this choice as lots of guests are migrant workers and they get up early to get ready for work. Their trucks can be loud.

Partner

8/10

Excellent

01 Jun 2026

AJ

Decent value! Keep in mind, you get what you pay for. Beds were clean but the bathroom could use a little deep clean. Otherwise, hotel served its purpose well!

Friends

2/10

Poor

25 May 2026

wilkinson

This hotel was in horrible condition. Dirty and old. Rust and dirt everywhere. The shower felt like I was going to fall through.

Friends

10/10

Exceptional

22 May 2026

Charles

Great location

Self

6/10

Pleasant

18 May 2026

Ashley

The Toilet would not flush in the bathroom of our room. It was not fixed during the two nights we stayed there.

Friends_and_family Family

2/10

Poor

17 May 2026

Elizabeth

Stay far far away!! They had roaches and I had to argue for 20 minutes to get a refund when I had pictures. The rooms are so gross and outdated and they charged me $164 plus a $100 deposit when I only stayed one night! Never again, I would rather stay in my car.

Family_with_children

2/10

Poor

17 May 2026

Scott

Shower did not work at all..........water barely trickled out and could barely leave the showerhead. Not a great area either. Will be looking for a refund - yes the place is that bad

Partner

4/10

Poor

16 May 2026

Bobby

Roaches in the room, did not stay the night, room was dirty.

Family

6/10

Pleasant

16 May 2026

Wynne

Room was overpriced, bed was comfortable, ac worked well, breakfast was very limited selection

Partner

10/10

Exceptional

15 May 2026

Joel

It is an older style Quality Inn. It is kept clean and has great service. It has a breakfast for those who need to get going in the morning. It is simple and good. We enjoyed our visit.

Partner

2/10

Poor

10 May 2026

Jason

Invest into the property

8/10

Excellent

08 May 2026

Tyler

Main lobby definitely needs some work done. Ceiling tiles were about to bust from water damage especially right over where the breakfast are was. It had a strange smell walking in to go check in and out.
The pool was not blue.. it was green.
In the room, walking in it looked nice. The toilet had a stain in the bottom that looked kind of like blood the didn’t go away after flushing. The sink and shower didn’t have much water pressure.
Overall it was a good stay. Was just a place for us to stay and sleep and get ready to go out.

Partner

10/10

Exceptional

04 May 2026

Pamela

Breakfast was excellent and the air conditioner was really awesome

Family

8/10

Excellent

04 May 2026

Shannon

Rooms were clean and friendly staff but the property is definitely showing its age

Partner

2/10

Poor

03 May 2026

Olivia

Unfortunately, this hotel was the only place we were able to book given that it was busy that day due to a popular concert.

The positives were that we had a roof over our heads,we had safe place to sleep at night and the staff was friendly.

Now I wasn’t expecting anything fancy by any means, however this place lacked cleanliness.

All the linen was stained including the towels. They really need to invest in some new stuff because who knows how long it has been washed and reused for. It was literally falling apart as well.

Only was night was spent and it was do able, but the property owners and management should really consider upgrading linens, towels and pillows.

Friends

6/10

Pleasant

03 May 2026

Ashli

Dirty washrag left in bathroom on toilet tank. Brown spots ( may be rust) on the tub.. looked yuck! Shower was silly with the shower installment arrangement. Coffee pot was dirty inside.
No i formation given after checkin such as check out, brekfast etcc. Staff was friendly

Partner

4/10

Poor

01 May 2026

Phillip

There was no shower curtain in the bathroom. Used furniture and mattresses around the hotel. Peeling paint on the outside

Friends_and_family Family

2/10

Poor

26 Apr 2026

Marcus

Bed covering was stained. Towels was old and also they looked dirty. With both towels and bed spread I don’t know how housekeepers could miss those!

Self

2/10

Poor

25 Apr 2026

Shawn

Urine on toilet, stained sheets and blankets, walls. Holes in walls, room not cleaned, Bath tub had a really huge patch on the inside of it and looked really gross, so you wouldn’t be able to take a bath, They also charged us 100.00 deposit, after we arrived, said it was for if the room got destroyed. This wasn’t listed on line when booking the reservation. Over all, don’t book this nasty, Gross hotel, It’s the worst we have ever seen and stayed at, didn’t sleep was scared I was going to catch something! Doesn’t look like the picture on line. The lighting in the room is very dim so you can’t see all the nasty and grossness! Also we told them it has a spot for an iron but no iron and he just looked at us like we were crazy! We took video and pictures we told them, They should have given us a refund!This hotel shouldn’t be on Hotel.com. Also was in a very bad area, looked like druggies walking around, went to a McDonald’s right by the hotel and we were in the middle of pay the guy at the window and he just started cussing at the other employees.Very bad area in Knoxville Tennessee, will never stay in Knoxville Tennessee again. Also was to scared to eat the free breakfast after seeing and staying in a gross Hotel.

Partner

4/10

Poor

23 Apr 2026

Aaron

Photos online dressed this place up considerably. I felt like i was staying at a dirty motel 6, especially with the black mold bathroom

6/10

Pleasant

19 Apr 2026

John

Breakfast was lame. There were bugs in the bathroom in my room. Bedspreads looked stained and not freshly washed.

Partner

4/10

Poor

19 Apr 2026

GARY

Staff not friendly. Rooms real small

Partner

10/10

Exceptional

19 Apr 2026

Deborah

The staff were friendly and helpful and the ac was easy to manage. Breakfast was a bit light.

Self

4/10

Poor

17 Apr 2026

Caleb

WARNING: All appeared ok. There was no desk in the room so my stay for business was not good. The bed was not comfortable AND each day I woke with BITES ALL OVER MY FEET..............BED BUGS. I will not be staying at this hotel in the future. Its unfortunate because I travel to Knox. about every week.

Self

2/10

Poor

13 Apr 2026

tim

Breakfast was only carbs, not proteins. Our initial non-smoking room reeked of smoke so we had to get a second room. Overall, the maintenance and upkeep of the place was poor. Our second room was better so we stayed because it was late but not a place I would want to use again.

Friends_and_family Family

4/10

Poor

08 Apr 2026

Angela

There were 2 people screaming at each other, slamming doors, and pounding on the walls from 2:30-5:30 am. It ruined the experience.

Pet

10/10

Exceptional

04 Apr 2026

George

The TV remote didn't work, but the man at the desk gave me one that worked well. I got in late and did not get up in time for breakfast. Temperature was easy to regulate.

Self

10/10

Exceptional

30 Mar 2026

Jerry

Room was clean and HVAC worked great

Self

2/10

Poor

26 Mar 2026

David

Dirty; Entire hotel smelled of sewage, should be condemed!

8/10

Excellent

23 Mar 2026

Charles

Ask if I had a dog, which I did not. The room needs a bit of attention. Needs a little bit of painting and fix some cracks in the bathroom. Bed was good and comfortable. Room smelled stuffy.

Partner

8/10

Excellent

21 Feb 2026

Doug

nice room good breakfast

Family

10/10

Exceptional

17 Feb 2026

Dylan

great internet connection, good location, good breakfast

Partner

10/10

Exceptional

20 Jan 2026

Betty

Clean and nice staff

Leisure Family

10/10

Exceptional

15 Jan 2026

Davonna

Clean room and all the above.

Partner

10/10

Exceptional

27 Dec 2025

Richard

Yes

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Amy

Room was clean, staff was friendly and helpful

Business Self

6/10

Pleasant

14 Dec 2025

Ken

Room is just OK
Mold in the shower

10/10

Exceptional

14 Dec 2025

Felicia

The room was very Moderate had everything We needed and the lady at the front desk was Very Nice and professional.

Partner

8/10

Excellent

09 Dec 2025

Susan

The check-in staff was very friendly and the room was clean. The only issue is the electrical plugin behind the TV did not work. I really wanted to see morning local weather before heading out. Nice TV, just didn’t work.

4/10

Poor

07 Dec 2025

Willie

I will never stay there again. I would not recommend this property for any travelers.

6/10

Pleasant

30 Nov 2025

Travis

Could be better bathtub was cracked faucet barley hanging on wasnt the worst room but needs small repairs

Leisure Self

8/10

Excellent

29 Nov 2025

Jess

A few roaches but nothing bigger than my shoes

10/10

Exceptional

24 Nov 2025

Crystal

Yes, on all

Partner

8/10

Excellent

23 Nov 2025

David

Everything we were told panned out -- clean, simple, inexpensive. Thanks for being good at what you do!

Leisure Partner

10/10

Exceptional

20 Nov 2025

David

This was a great location for going to the Tennessee game plus the location gave you easy access to many different restaurants to eat at

2/10

Poor

19 Nov 2025

Kaheem

Dirty sheets towels rags dust everywhere had to change room twice

Business_and_leisure Partner

2/10

Poor

14 Nov 2025

Student

The AC was not working and the hotel said they would not charge us as we could not stay there.

8/10

Excellent

10 Nov 2025

Karin

Staff was friendly and very helpful when we reported a broke hair dryer. Bed was comfortable and room was clean.

Friends_and_family Family

4/10

Poor

07 Nov 2025

Nelson

Roach in room and the male housekeeper walked in while I was naked an hr before our time ended. He did not knock or make himself known, he let himself in at 10am and our check out time is 11am.

Friends_and_family Family

2/10

Poor

05 Nov 2025

Brindi

There was no heat, the bathtub felt like we were going to fall through the floor. It smelled of smoke.

Leisure Partner

4/10

Poor

02 Nov 2025

Dan

The couch it was so dirty,Anything look unclean!

Business

6/10

Pleasant

25 Oct 2025

Louann

The breakfast was very limited. The coffee creamer in the room was hard as a rock,you could tell that it had been there for a while. The room was clean but the sheets and pillow cases had stains on them. The rooms need to be updated . The woman at the front desk was very nice and friendly and i appreciated her asking about our stay.

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

John

The lobby smelled bad, our bathroom had a filthy shower curtain. pool advertised as being open through October was closed & they ran out of food for breakfast except for cereal but no milk. coffee, juice & dry cereal only. friendly front desk clerk & comfortable bed though. bare bones one night stay near the highway to sleep & shower only.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Steve

Didn’t eat.

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Verified traveler

Check in was easy. Clerk was professional, friendly and helpful. Rooms were sufficient with all the basic amenities. Breakfast items are available, but we did try it. Overall we were happy with our stay, and will probably book here again in the future.

Business

2/10

Poor

19 Oct 2025

Nathan

Truly just awful. And front desk guy kept making inappropriate comments about my friends and I “getting together” in the room that night

6/10

Pleasant

14 Oct 2025

Charles

Not very clean. Staff was great.

6/10

Pleasant

14 Oct 2025

Joe

Not bad but not great. The mattress was low quality and very firm, we had to ask for toilet paper as they did not replenish unless asked, serval guest had the same issue. The front desk staff was courageous and friendly.

Partner

4/10

Poor

12 Oct 2025

Michael C

Not good

Leisure Family

6/10

Pleasant

03 Oct 2025

Jamie

The AC is filthy and sticky! Bed baseboard is sticky, I had to wash it. Every time I enter the room, it smells like cat peed or something like bitter smell.

Self

6/10

Pleasant

22 Sep 2025

CLIFFORD

The motel was close to the event we attended, so a plus on that. However, the motel is located in a kind of sketchy area, but we had no issues and felt fairly safe. There was a noisy group that came in around 2AM, did not appreciate their rudeness. The room was OK, the shower had a weird, springy bottom, made balance a little tricky. The motel could use a makeover and clean up the area around it. Worked well for our needs and the price was good.

Leisure Partner

8/10

Excellent

18 Sep 2025

Rhonda

The price was great! Housekeeping did a great job. Not the best area of town.

Leisure Family

2/10

Poor

16 Sep 2025

Julie

Do not stay here. There is a homeless camp just outside the property. Actually right in front of where you park your car. Police were called the day before but they all came back. Furniture and debris all over the place. I was traveling by myself and did not feel safe. Moved to a different hotel. Couldn’t get a refund.

6/10

Pleasant

15 Sep 2025

Mike

It was ok just older and needed updating

Leisure Family

4/10

Poor

14 Sep 2025

Wesley

Room seemed very dirty but it may have been mostly just worn out. Paint peeling, tub chipping, caulk gross

Leisure Family

10/10

Exceptional

14 Sep 2025

Sandra

Room was ready early and was allowed to check in. They were very nice.

Leisure

10/10

Exceptional

11 Sep 2025

Katherine

My room was clean and fine for a one night stay. The rooms are a bit dated but seem to be being renovated. Mine had a musty smell but it was otherwise fine. Staff were friendly and helpful.

Business Self

4/10

Poor

07 Sep 2025

Michelle

The room was musty and bath tub dirty spider webs in bathroom with spider in it we did not spend the night because was not acceptable but paid the full price drove 118 miles home instead will not book again on this sight if it not better than that

2/10

Poor

29 Aug 2025

Verified traveler

Dirty Roach Hotel, not worth it

Dirty. Roach infested. Falling apart. Will never recommend. Disgusting. Front desk was fine. Thats about it. Killed 3 roaches in the first hour after arriving. Vanity light dodnt worknwell, had to flick the switch over and over for it to come on. Receptacles ripped out of walls. Dirty. Bar of soap was even already open on the sink edge. Seriously?? DO NOT STAY HERE.

Business

10/10

Exceptional

23 Aug 2025

Jose Marcelo

Clean and very good

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Jacklyn

Great customer service

Business_and_leisure Family

6/10

Pleasant

22 Aug 2025

Carri

It’s ok

Outside was worn down, but not terrible. Lobby has missing ceiling tiles over the food. Just not appealing. Rooms were ok. Blankets and sheets were clean. The room was smelly and hot upon arrival and the remote was missing. Shower was ok. Nice clean towels.

Business

2/10

Poor

19 Aug 2025

Cory

There were over 20+ stains on the comforter, some showed signs that the comforter was never cleaned. There were long, black hairs stuck in the towel rack. The hair dryer was covered in brown splashes of dried liquid. The couch was stained with white streaks.

I had to leave within 5 minutes and get a different hotel room. Was not given a refund, credit, or any sort of accommodation from the hotel.

Business Self

6/10

Pleasant

14 Aug 2025

Carol

Needs remodeled!

2/10

Poor

11 Aug 2025

Angela

The air doesnt work. The room is dirty with burn stains on the comforters. The walls have visible patchwork paint showing and picture frames are broken.

Leisure Friends

10/10

Exceptional

06 Aug 2025

Heather

Love it. Will stay again definitely

Business_and_leisure Family

2/10

Poor

03 Aug 2025

joseph

Hotel nightmare

Stay Away from this property! Upon check in the 1st thing was a strong smell of weed. After getting into the room floors dirty, 2.lighys not working, mold on the AC & it.wasn't working. This isn't the worst. My son as he was bringing up some luggage found used needles & empty drug baggies around the property. This combined with the weed smell made me decide to for the 1st time in my life check out of the property before.even staying a night. When i went to the front desk and told the MOD that I was checking out she did ask why. I told her all of the above and ahe just.looked at me & started to process my check out.
I attempted to contact the hotel manager for.the next 2.days and i couldn't even get a person to answer the phone. Do yourself a favor pay a little more $$ and stay somewhere else.

Friends_and_family Family

2/10

Poor

27 Jul 2025

DAVID

Terrible property. There was an unbelievable amount of what appeared to be Drug addicted, homeless people surrounding the property. The rooms were dirty and a stench of cigarettes.

Leisure Partner

6/10

Pleasant

13 Jul 2025

Rahul

Hotel need some major upgrades, and cleaning. There were cockroaches, and dust everywhere. The false ceiling can fall down any time. Also there is a bad smell.

Location is good, and lot of potential with proper handling.

Leisure Family

8/10

Excellent

13 Jul 2025

Kristopher

It was okay, property is showing its age. Staff was great

Leisure Partner

2/10

Poor

07 Jul 2025

Moriah

Will not be coming back.

Upon entering the room it had a terrible sewage/stale cigarette smell in a non smoking room. One the of pillows still had makeup on it from the previous guest. We informed the front desk that we need new sheets because of the makeup covered pillow and left again for the evening. 5 hours later we returned to the bed remade but the pillow with the making STILL HAD THE DIRTY PILLOW CASE ON IT. Went to front desk to get another pillow case and they said they didnt have any at the front desk, she reluctantly then gave me 2 pool towels. There were burns marks in the comforter as well. There was hair in the shower and the drain was in disrepair. The mirror looked like it hadnt been cleaned in a very long time. Unfortunately the staff I encountered werent all that friendly to top it all off.

Partner

6/10

Pleasant

30 Jun 2025

Shawn

The room was almost 90 degrees with the air being off. Took several hours for the room to cool down. Room was dirty, property was completely run down. The place looked like it should be condemned.

Leisure

2/10

Poor

27 Jun 2025

JR

Room AC not cooling. Did not come down only stayed at 78-79. Wallpaper in bathroom peeling and tub floor seemed like it was damaged before and just patched. Very soft flooring where patch was. Garbage everywhere on grounds

Leisure Family

6/10

Pleasant

27 Jun 2025

Diana

They dirt under my sock indicated that the floor was dirty. An earring fell and went under the bed. When moved back, under yhe bed was full of dirt, dust and crumbs. One of the bedspreads had two cigarette burn holes in it. I killed 7 green flies in the room. There was a trash can near the steps by room which may account for this.

Business

10/10

Exceptional

27 Jun 2025

Doug

West Memphis QI

Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.

Partner

4/10

Poor

19 Jun 2025

Louise

Staff was friendly but beyond that it was nothing to write home about. Glad we were only there for a few hours to sleep. Not a nice room and breakfast was sorely lacking.

Partner

6/10

Pleasant

18 Jun 2025

John C

Rooms needs repainted and repaired. Bathroom was dirty

Leisure Partner

10/10

Exceptional

14 Jun 2025

Jennifer

Excelent location

8/10

Excellent

30 May 2025

Christopher

Room was somewhat clean. My wife had to re clean the toilet before we used it. spare parts laying on toilet lid.

Leisure Partner

2/10

Poor

26 May 2025

Steven

I cancelled my 2nd night and went somewhere else. Vents had mold, light bulbs had been stolen, the fridge didn’t work well causing my food to spoil, there was a weird loud whining sound that kept going off, and it just felt unsafe. I feel embarrassed for thinking this place would be an okay idea. If you want safety, look elsewhere.

Business Self

6/10

Pleasant

26 May 2025

Immanuel

Breakfast wasn’t all that

4/10

Poor

25 May 2025

Kimberly

This property was very aged. The room had a smell and the bedding as well. The bathroom is in horrible shape and was not clean.

Leisure Partner

4/10

Poor

20 May 2025

Terrence

The room smelled like cat urine. Killed two roaches. Brought this to the staff’s attention
Although some updating was evident, the bathroom is in need of rehabilitation.

Leisure Family

4/10

Poor

18 May 2025

Frank

Poor Amenities

Nothing worked on the property not the vending machines nor the ice machines went to the front desk and was told ya heard about those issues but absolutely no intrest in making it better.

Friends_and_family Friends

4/10

Poor

10 May 2025

Melissa

The room was in dire need of repair. A plug was hanging out of the wall. Mirror trim was loose and about to fall from the top. Sheets and pillow cases were stained. Definitely not the room i saw in pictures. Bed was ok. People standing outside room smoking and carrying on was disruptive. It was close to interstate and our event we came here for. And the pool was clean. I didnt swim.

Leisure Partner

4/10

Poor

04 May 2025

Cheryl

There was black hair in tub,? Soiled stain on bedspread, wash cloths etc thin and stains. Doors and walls were dirty. Poorly kept.

Leisure Family

8/10

Excellent

03 May 2025

Verified traveler

The breakfast was so-so. The hotel is old, so its layout is not very good. The surroundings are safe