Name: Best Western Knoxville Suites - Downtown
Address: 5317 Pratt Road, Knoxville, 37912, US

2/10

Poor

18 Jul 2026

Steven

First, they give me my keys to a room that was already occupied. We walked in on a mom and two kids. Went back downstairs. Management apologized and then set me up with a new room. We get in and the room smells like the home of a chain smoker. I have asthma and could barely breathe. Went back downstairs and they set me up with another room. This room was fine. Next day we go and do our plans and then when we come back our keys didn’t work. Had to go back downstairs again and have management come let us in again.

Whole building had a smell of mildew and could use a major renovation.

Would not come here again.

Family_with_children

10/10

Exceptional

17 Jul 2026

Bryton

We checked in our first room but it must’ve been a pet friendly room. Staff had us swapped to a different room immediately. The room was clean and comfortable.

Partner

10/10

Exceptional

15 Jul 2026

KriSondra

Friendly staff. Enjoyed our stay.

Family_with_children

6/10

Pleasant

12 Jul 2026

Joan

Hotel was average in general, but a group of people who were high or drunk were harassing everyone in the pool.

Friends_and_family Family

4/10

Poor

10 Jul 2026

Laura

The hotel was very dated. I was very surprised. We have stayed at best westerns before and always had updated facilities.

10/10

Exceptional

04 Jul 2026

Ravi Shekhar

.

Family_with_children

10/10

Exceptional

03 Jul 2026

Katelyn

The room was huge- tons of space. Yes, The building is older- the AC didn’t seem to be working on the second floor hallway. There is a “gym” but the one treadmill in there doesn’t work. However It is extremely clean, even though things are older. Everyone was super kind and friendly, breakfast was good (lots of options and variety), and parking was free. It was very quiet too. I traveled for business and would stay again!

6/10

Pleasant

01 Jul 2026

Josh

the guy was helpful

Self

10/10

Exceptional

30 Jun 2026

Nicholas

Check in no issues kids enjoyed the pool only complaint was I did have to get my door keys re keyed several times but other than thought no issues

Family_with_children

10/10

Exceptional

24 Jun 2026

Angeles

Thanks for your hospitality!

Family_with_children

6/10

Pleasant

22 Jun 2026

Katie

The staff was friendly but the cleanliness was poor. The shower had visible mold and hair that wasn’t ours. There was someone’s night guard behind the bed that had been there for who knows how long. We tried to use the pull out sofa for a bed, but the mattress and sheet looked filthy, and the bed got stuck trying to refold it. Our dresser drawer was unlevel and remained open for the whole stay, which isn’t a cleanliness issue, but attention to detail is a big part of hospitality.
I certainly won’t stay here again and have lost my trust in the Best Western chain.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Giaruschka

Great location, great and friendly staff, overall well maintained property

Family_with_children

10/10

Exceptional

21 Jun 2026

Megan

Pleasant stay. Older building but well kept with large spacious rooms. Would stay here again.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

William

The room was very nice and clean and the staff was great.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Angel

Amazing staff!!! Clean and maintained!! Breakfast was delicious!

Family_with_children

8/10

Excellent

17 Jun 2026

Terri

rooms were very clean staff was great breakfast was good parking was good

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Leigh

Hotel room was nice, especially for the price near downtown. Very short drive to downtown. Pool was really small and windows were very dirty. Located off a “rough” exit. But ok for one night.

Family_with_children

8/10

Excellent

09 Jun 2026

Lee

Room was completely functional and comfortable. Breakfast was minimal compared to other BW properties but was constantly kept refreshed and clean. Only complaint was with lack of maintenance in pool area - lounge chairs were long past their usefulness and uncomfortable. Towel rack was empty. Water was cloudy in both pool and jacuzzi

Partner

6/10

Pleasant

07 Jun 2026

crystal

Clean but not fancy. Parking was great. It served the purpose, but...
The wireless wouldn't stay connected to y tablet in room. The phones were out in the entire hotel which noone mentioned at check-in which meant a trip to the front to ask a question. The free breakfast was worth about what it costs. The staff was adequate but not very friendly or approachable feeling. In the room, the A/C unit made awful noise the entire time. The elevator sounded like it could fail at any moment, scary noises and weird jerking.

Partner

10/10

Exceptional

07 Jun 2026

Amy

Juice machine broken as well as hot water dispenser. Staff didn't speak much English. Kept yelling coffee at me. I don't drink coffee.

8/10

Excellent

05 Jun 2026

gary

Ok

Partner

10/10

Exceptional

05 Jun 2026

James

Very nice

8/10

Excellent

04 Jun 2026

Darlene

Good accommodations for overnight stay in Knoxville.

Partner

8/10

Excellent

02 Jun 2026

Misty

There was no breakfast offered. Room was very clean and nice just a little small.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Joanne Lynne

Friendly staff, clean well maintained property. Have stayed here prior to this visit and would stay again.

Pet

6/10

Pleasant

30 May 2026

Cindi

We stayed here for my son’s graduation. All our favs were $800 a night. Knoxville hotels price gauge when there is a special event. This hotel was priced well and not over priced. Nothing special but a place to lay our heads for the weekend.

Partner

6/10

Pleasant

30 May 2026

Brandi

Our room smelled a bit old, the hot tub was extremely greasy & the entire hotel smelled like weed.
Staff was nice.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Danielle

The room appeared nice however the bed had a funny smell and the pillows may have been the worst I've ever seen. They were the size of throw pillows and incredibly lumpy.

10/10

Exceptional

25 May 2026

George

yes/ Parking was well lit in a questionable are

Business

10/10

Exceptional

24 May 2026

Autumn

The elevator was a bit sketchy. Besides that everything was great

Family_with_children

10/10

Exceptional

23 May 2026

Haley

The front desk attendant, Betty, was absolutely fabulous. She was knowledgeable, professional, and made the process quick and easy.

Self

6/10

Pleasant

18 May 2026

Shawn

The staff were friendly, and the hotel itself was clean, but it definitely needs some updating. One downside was that there is only one small elevator, so expect long waits, especially when other guests have luggage.

The biggest issue for me was the location. The hotel is marketed as “downtown,” but it is actually about 5.5 miles away and around an 11-minute drive. When I asked the front desk, I was told downtown was only 3 minutes away, which was misleading. The surrounding area also felt a little sketchy and not what I would consider a true downtown or walkable location.

There is a grocery store and a few restaurants nearby, which was convenient, but if you are wanting to stay within walking distance to downtown shops, restaurants, nightlife, or the fairgrounds, this probably is not the hotel for you.

They do offer a continental breakfast, but we chose not to eat there. It did not look like anything particularly special, and the breakfast area itself was not very inviting. The TV selection was also very limited with only a few channels and no real movie options, so keep that in mind if you are traveling with kids and hoping to keep them entertained during downtime.

Pet

10/10

Exceptional

16 May 2026

Kathleen

Room was Clean, Bed was comfortable, staff was helpful and nice. Good location for UT events

Self

10/10

Exceptional

11 May 2026

Charles

Parking

Partner

10/10

Exceptional

11 May 2026

Chris

Amazing stay for the value room very spacious clean, love how convenient it was to restaurant and downtown, staff were very friendly and helpful breakfast great

8/10

Excellent

09 May 2026

Jessica

A variety of breakfast items. Easy parking. Staff helped us quickly when our room door wouldn’t lock.

Family

8/10

Excellent

05 May 2026

Christopher G

Place is seriously dated but room is very clean. If you need no nonsense low cost room to get 6-8 hrs of sleep, this is a great choice. Near gas station, grocery store, and Waffle House!

Self

10/10

Exceptional

03 May 2026

Scott

Front desk staff were great, easy check in/out and bed was so comfortable. For the price, great hotel.

Partner

8/10

Excellent

26 Apr 2026

Annette

The room was really large and had a lot of extra space for my family

4/10

Poor

26 Apr 2026

Kristie

Hotel was worn down- needed repairs, elevator seems like it was going to breakdown everytime we were on it. There was never a staff person at the front desk everytime we went in and out.

Family_with_children

10/10

Exceptional

22 Apr 2026

Mary

Very convenient location especially to the university

Partner

6/10

Pleasant

20 Apr 2026

Robert

Older hotel could use some updating. Breakfast bar was good.

Family_with_children

10/10

Exceptional

19 Apr 2026

Tina

Wonderful breakfast!

Family_with_children

6/10

Pleasant

19 Apr 2026

Maria

The hotel is pricy for being so old and needs quite a few upgrades. Beds and sofa were really noisy.

I like Best Western and I hope they invest in renovating.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Jeremy

Very nice

Partner

10/10

Exceptional

15 Apr 2026

Barry

Great breakfast, convenient parking, clean and new. Awesome for the value and facilities

Self

10/10

Exceptional

10 Apr 2026

Dorothy

Older hotel but clean, limited bfast choices but fresh, and there was a pool but we didn’t have a chance to use it. Would definitely stay here again!

Family

8/10

Excellent

07 Apr 2026

Maureen

One night stay with connected rooms. Roomy and comfortable. Kids enjoyed the pool and we appreciated the breakfast.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jesus

Premises, room and amenities were all top notch. The staff was extremely helpful with finding local hidden gems. Overall, this was the perfect ending stay to our vacation! Highly approve and recommend

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Donna

Staff was very nice. Unfortunately we did have several small issues in the room. Broken microwave, cracked mirror, and leaking tolet.

Family

10/10

Exceptional

05 Apr 2026

Betty

The room was very clean and nothing was broken. Very cute room, comfy beds, pillows kinda sucked. Elevator was a bit slow and creaky. Hot tub was hot, jets not working but we did not care. Overall would definitely recommend and stay there again.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Josie

Our room smelled like wet dog. The beds were very squeaky and the breakfast had good choices, but was not good. We had to leave to go get breakfast somewhere else.

Family

8/10

Excellent

02 Apr 2026

Abel

The staff was so kind

Family_with_children

6/10

Pleasant

02 Apr 2026

William

Good for a quick stay. Not worth the $250+ we had to pay on a demand weekend but at a better rate would be a good choice..

Family

4/10

Poor

30 Mar 2026

Eri

Air conditioner was broken and rattled. Beds are old, lumpy and uncomfortable. The bathroom toilet was not clean. Sink was clogged.
The whole hotel needs a makeover. The hotel front staff were not friendly! The worst hotel I have stayed at, booked through Expedia!

Family_with_children

2/10

Poor

29 Mar 2026

Barbie

Dirty couch and very old inside.

Family_with_children

4/10

Poor

28 Mar 2026

Jill

We had to switch rooms after the 1st nite. Our toilet was broken and not flushing, the room heater and fan was making noises, the room had a bad smell like urine or mold. The shower curtain was ripped, the room had peeling paint as did the whole place. This hotel is is bad need of an upgrade, paint, grout, new carpet.

Partner

8/10

Excellent

27 Mar 2026

Kari

This property was very clean. However our room had some broken items. Good for a couple days stay. The beds were super comfortable.Pool area was nice but pool was freezing and they didn’t stock new towels.

Family_with_children

10/10

Exceptional

27 Mar 2026

Sharon

The hotel was a great stop for a one night stay. My only suggestion is the hotel invest in larger shampoo, containers, and add lotion to the room. Other than that, it was a great day.

Family

6/10

Pleasant

26 Mar 2026

Steve

It’s a older hotel, lower your expectations

6/10

Pleasant

25 Mar 2026

Gracie

Mediocre. Room had an odd icky smell. Breakfast was mediocre.

Family_with_children

6/10

Pleasant

25 Mar 2026

Julia

I had to wait almost 15 minutes to check in. No one was at the front desk.

Self

8/10

Excellent

23 Mar 2026

David

Yes

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Mykel

The staff was polite and my room was tolerably clean but very run down. Newer carpet but the doors were literally peeling apart, the dead bolt did not work, and the small refrigerator froze everything. There were no USB ports in the room at all. I would not stay there again if I had a choice.

Self

10/10

Exceptional

21 Mar 2026

Paula

The place was so clean so comfortable

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Rhonda

Propert needs updating. Beds comfortable and bathrooms clean.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Tina

Friendly check in process even after midnight.

Family_with_children

8/10

Excellent

07 Mar 2026

Megan

The staff were wonderful and the hotel was clean enough but the pool and hot tub are very old. The hot tub jets weren’t strong enough and the whole area was clearly dated. My kids did still have fun in the pool area so it wasn’t a total loss.

10/10

Exceptional

07 Mar 2026

Heather

Everything was amazing but the pool was freezing cold

Partner

8/10

Excellent

07 Mar 2026

Teresa

Older hotel, but clean.

Family_with_children

8/10

Excellent

07 Mar 2026

Teresa

Front Desk person was available right away.
Hot tub didn't work for 2 of our 3 days.
Breakfast was good and the male attendant was courteous and kind even after quests complained, outloud to others, that he couldn't speak English. We let him know that we appreciated him.
Microwave needed replaced.
The rooms were clean, but could use a touch up.
Ample parking.

Partner

2/10

Poor

28 Feb 2026

Sonya

Run down hotel.

10/10

Exceptional

26 Feb 2026

Jayde

Hot tub was disgusting and green

Partner

4/10

Poor

24 Feb 2026

Angie

Room wasn't clean, to get to the laundry, you have to go outside (shady people out there), pool was cold, not many towels, wouldn't stay here again

Family_with_children

8/10

Excellent

23 Feb 2026

Daniel

Main seat was a little dirty and Pool was cold

8/10

Excellent

20 Feb 2026

Melissa

Staff was courteous. Room was clean and comfortable.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Elizabeth

Nice staff. Good breakfast nice room

Partner

4/10

Poor

09 Feb 2026

Lesley

On arrival, I was given a room key went to that room and the room was not made up had to go back to reception to get another room key.They said they think that one's ready, they were not sure if that room had been checked either. Tissue box empty, no hand cream. Phone in room doesn't work. Pool area is in need of upgrades and cleaning. The blue lounging chairs are garbage, and they should be put there. The hot tub looks unhealthy to go in, the water is gray, it's very doubtful it would pass a health inspection. Sign on the pool deck by the stairs has rust on the corners, which can be very dangerous if you cut your foot on a sharp corner you'd need a tetanus shot! The water in the pool was freezing. In addition, the pool looked so much bigger in the photos on the website, the photos are very misleading. I stayed at this hotel 10 years ago, this trip I was very disappointed, the place has really gone downhill, I would not recommend.

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Pamela

Our room was very clean and breakfast was good. The front staff was pleasant and efficient.

Friends_and_family Family

8/10

Excellent

07 Feb 2026

Kathleen

Hotel was clean and staff accommodating. Pool was very cold.

Partner

2/10

Poor

03 Feb 2026

Jordyn

I was unfortunately met with a lack of professionalism and basic upkeep.
The experience started on a sour note with the front desk staff. The representative was not welcoming at all, which caught me off guard and set a negative tone for the rest of my stay. Overall, the staff lacked any sense of friendliness or hospitality.
Housekeeping & Professionalism:
The housekeeping situation was very unprofessional and frankly odd. The housekeeper had two or three of her children with her while she worked; one toddler was running barefoot up and down the hotel hallways.
Beyond that, the actual cleaning was sub-par:
• Trash: One day, the trash wasn't emptied at all. The next day, I piled trash above the bin to clearly indicate it was full. They emptied the bin but left the extra pile of trash on the counter.
• Used towels weren’t taken from the shower
• General: Aside from the bed being made once, very little was done to maintain the room during my stay.
Room Condition:
The room itself showed signs of neglect. There were several areas of damage that would be simple, inexpensive fixes, but they have clearly been ignored. It gives the impression that the hotel simply does not care about its guests or its property.
This was far from an ideal stay. Between the kids running the halls, the poor cleaning, and the lack of maintenance, I truly feel this stay was not worth the money. I would appreciate a follow-up from management regarding a partial refund, as this did not meet standards

Leisure Self

2/10

Poor

31 Jan 2026

rand

Bad and dirty ant all over

Family

8/10

Excellent

22 Jan 2026

Steven

Room was okay. Cold and took long time to warm up. Served the purpose for a night. Great for the money. Wife and 2 small dogs. Would recommend.

Leisure Pet

10/10

Exceptional

20 Jan 2026

Eric

Staff and check in

Partner

10/10

Exceptional

30 Dec 2025

Eric

Staff

Partner

8/10

Excellent

27 Dec 2025

Mischa

It was fine

4/10

Poor

22 Dec 2025

Jaroslaw

The room, including bathroom, needs deep cleaning! The beds were uncomfortable and very squicky!!! The hotel smell like must!!!

Leisure Pet

10/10

Exceptional

09 Dec 2025

Kirstie

Great customer service. Clean room. Wonderful breakfast.

Leisure Pet

10/10

Exceptional

02 Dec 2025

Dana

Very clean room .. comfortable bed .. staff was helpful

10/10

Exceptional

30 Nov 2025

Stephanie

I was a little skeptical of renting this place after reading some if the reviews but I decided to give them a try and am so glad I did. The place has some wear but they are doing a good job with the upkeep. The staff is super friendly. The breakfast is a decent breakfast. They had cereal, oatmeal, yogurt, pastries, teast, waffles, eggs or cheese omlets, sausage and biscuits. The staff in the breakfast room was on top of things keeping the food restocked. We would definitely stay here again when in town for the Vols games.

Partner

10/10

Exceptional

30 Nov 2025

Jess

Clean hotel and room, great place to stay if you are in town for a Vols Game.

Leisure Family

8/10

Excellent

29 Nov 2025

Michael

Clean room