Name: Red Roof Inn Knoxville North - Merchants Drive
Address: 5334 Central Ave Pike, Knoxville, 37912, US

8/10

Excellent

13 Jul 2026

Donald

It's a inexpensive hotel what else can I say

Partner

8/10

Excellent

01 Jul 2026

Dane

Fix frozen shower diverter.

Family

4/10

Poor

20 Jun 2026

Erica

Room was run down and the air didn't work right. 2 towels for 4 people small flat pillows and no extras

Family_with_children

8/10

Excellent

18 Jun 2026

Amethyst

I read someone's review and it said, \"there was a waffle maker\"... And that is true. There was also some bread and a toaster and coffee supplies. Rooms were clean, AC worked great and no funky smell so there's that too! Staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Joseph

Staff Great attendant very helpful

10/10

Exceptional

31 May 2026

Onyemuche

It was a nice place. I enjoyed staying there.

Self

4/10

Poor

22 May 2026

Christine

The a/c heater unit in my room did not work. We drove almost 1000 miles and were too tired. Luckily the weather was not too hot or cold. There was hair on the bathroom floor. Again we were so tired that we just went to bed.

Partner

4/10

Poor

20 May 2026

Ravit

Smell was really bad. Room was not clean, especially the shower and toilet! Nothing to eat for breakfast. Very noisy at night. Walk up so many times during the night.

Friends_and_family Family

10/10

Exceptional

18 May 2026

William

Good room clean comfy beds

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Susan

Clean, easy access, economical.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Michelle

Felt a little unsafe. Property didn’t look well kept. The person who checked me in was wonderful. When I got to my room it smelled bad. The bed and bathroom were clean. I would only stay here again if I had no other choice. The couch in the room was torn & tattered too.

Self

10/10

Exceptional

08 May 2026

Nicholas

The air conditioning worked perfectly and the room was very tidy

Partner

6/10

Pleasant

05 May 2026

John

It isn't the cleanest hotel room. The comfy chair upholstery has almost worn through.
Half a box of kleenex wasn't what I needed. The room needs a makeover.
The door has a lot of lighting around its edges meaning it energy efficiency is terrible, but it does let outside sound through.

Self

6/10

Pleasant

03 May 2026

Dara B

Bad smell, saw a few roaches. Mattresses and pillows Sucked. The bedding was way too thin.

Family_with_children

10/10

Exceptional

27 Apr 2026

Andrew

Clean. Great staff and location

Partner

2/10

Poor

25 Apr 2026

Andrea

Unfortunately, staff was rude and not helpful.....only stayed 1 night and I am having difficulty getting refund for 3 nights....and the 100 dollar deposit.....

Family

10/10

Exceptional

25 Apr 2026

Hector Gregorio

Limpio todo

Friends

6/10

Pleasant

13 Apr 2026

Allison

The hotel was nice, but the area was a little concerning. Lots of people hanging around the property and wandering around the parking lot. Just not what I am used to.

10/10

Exceptional

08 Apr 2026

Amy

Rooms were nice, spacious, and well maintained. Kind and helpful staff, especially the later night crew who we saw most. Exactly what we needed for a few nights in town attending a music festival.

Partner

4/10

Poor

05 Apr 2026

Shelby

Flooring was awful. Breakfast was joke omg

Partner

6/10

Pleasant

03 Apr 2026

willaim

Never will stay there again

Family_with_children

2/10

Poor

29 Mar 2026

Keith

My room door lock failed. And one of the staff had the gall to say it was I kept the room too warm, when the bed covers were so thin that I could not sleep.

2/10

Poor

29 Mar 2026

John

The air conditioning hvac system was riddled with a irine smell
We left and are looking forward to a refund

Family_with_children

10/10

Exceptional

21 Mar 2026

Edward

Only there one night but very comfortable

Partner

2/10

Poor

19 Mar 2026

Cassi

I booked this hotel for a two-night stay but checked out around 5 AM the first night because the room conditions were unacceptable.

The room was not just unclean—it was clearly not serviced at all. The sheets were stained and not properly fitted. The floors were visibly dirty with debris throughout, and none of the surfaces appeared to be wiped down.

The towels had black debris and looked like worn rags. Only one bar of soap and a small bottle of shampoo were provided.

Several items were damaged or in poor condition. The coffee maker was rusted, the armchair and desk chair had exposed material and foam, and the lamp shades were stained. The refrigerator was missing shelves and rattled loudly when running.

The beds were uncomfortable due to uneven, sloped frames, and the heater was inconsistent, making the room too hot or too cold.

We were unable to sleep and decided to leave early.

The front desk experience during checkout was also unacceptable. When I requested proof of early checkout, the staff member (Niki) was argumentative and dismissive, stating, “I just started my shift, don’t start with me.” She spoke condescendingly, rushed through the system, refused to check sections I asked about, and provided no documentation.

This was a complete failure in cleanliness, maintenance, and professionalism. I will be pursuing this further through Expedia.

Partner

2/10

Poor

10 Mar 2026

Thomas

I totally forgot I booked this and never made it to the hotel!

4/10

Poor

01 Mar 2026

Whitney

No hot water, tv did not work and air was not working as well.

Friends

6/10

Pleasant

02 Feb 2026

Mark

The room was freezing cold

6/10

Pleasant

23 Jan 2026

Andrew

Curious staff, old rooms not a lot of traffic that goes to this location. Quite, rooms little older but if your looking for place to rest I would recommend. A lot cheaper than surround offers.

Friends_and_family Friends

2/10

Poor

19 Jan 2026

Emily

The front desk staff was polite and super friendly HOWEVER we only had one pillow on the bed and 2 towels. When we asked for more towels we were told they couldn’t get us any. 2 towels for 4 people. Outlets were broken, tv didn’t work properly, tiles missing from bathroom, and the tub didn’t work. We made do, but would not recommend staying here.

Business_and_leisure Family_with_children

8/10

Excellent

04 Dec 2025

Linda

Ac worked well

Partner

10/10

Exceptional

22 Nov 2025

Verified traveler

Nice value hotel. Clean. Friendly staff. Thanks

Friends_and_family Family

2/10

Poor

08 Nov 2025

James

I left a coat in the room when I checked out and I called the front desk about 1and half hours after I left to see if they could mail it to me and I would pay shipping cost. The guy at the desk said he would have to check with the manager and call back. I never received a call back. The rooms are in bad shape, especially the bathroom.

Leisure Partner

4/10

Poor

06 Nov 2025

Yalanda

The staff is great The room was in much need of repairs. There were roaches. The lighting was not good. Towels and rags were clean but stained. . This was the second time staying there within a year. The first room has no issues...

Leisure Family

8/10

Excellent

03 Nov 2025

Jason D

Only minutes from downtown and UT. Also convenient to all major thoroughfares in and around Knoxville.

4/10

Poor

02 Nov 2025

Eric

The picture on the wall had paint on the frame. The pillows were uncomfortable. I asked the desk clerk for more pillows and none were brought to our room. We had to get our room keys reactivated three times.

Friends_and_family Family

4/10

Poor

24 Oct 2025

tian

This red roof inn has wifi problem during my visit. Wifi connection is essential to my work on the go, I first thought it was room location related, I went to front desk and switched a room, wifi was still not working. The chair in the room has lether skin falling apart, bath tub switch was not working. One the bedsheet had ink marks and some red marks on it. I would say go for another hotel that is marked 10 dollars more for the stay.

Business Self

2/10

Poor

16 Oct 2025

Katrina

Reserved room online, pre-paid for entire stay. Called ahead of time bc we were gonna be past the check in time and let them know when we was going to be there. They said it was no problem and said they left a note. Got there to check in, they had no available rooms even though we prepaid. Had to give us a king size one bed room when we reserved 2 queen beds. Staff was very rude about it as well and not at all apologetic. Will not be staying here again.

2/10

Poor

16 Oct 2025

Tanya

We ended up not sleeping there become the room was smelly damp and moldy

4/10

Poor

13 Oct 2025

Christine

1. They sold are room. Did not honor reservation. They did let me wait for an hour while they cleaned a room and demanded cash payment.
2. Everything in this hotel is shop worn and worn out. It is am embarrassment to stay at.

Self

10/10

Exceptional

12 Oct 2025

Laurie

The room was very clean, brand new bathroom, staff was very attentive. Great option for the price especially on game day weekend. Short uber ride to UTK and the hotel was offering complimentary uber rides on game day, a very nice touch. Overall this is a great option when you just need a place to sleep.

Leisure Family

10/10

Exceptional

09 Oct 2025

Owen

Everything it works fine. The room is very clean. Excellent staff. Check in was very quick. The front desk staff was very professional.

Business

10/10

Exceptional

06 Oct 2025

Julio

Todo esta muy bien exelente atencion solo una cosita pienso que el filtro del aire necesita cambiarlo el de esa habitacion por lo demas todo exelente

6/10

Pleasant

05 Oct 2025

Jan

Needs updating

This place was priced right. But it needs an extensive renovation. It wasnt clean.

Partner

6/10

Pleasant

14 Sep 2025

Lori

The property was very outdated and the room smelled musty. The shower was dirty. The beds were not comfortable. The breakfast was poor.

Leisure Partner

6/10

Pleasant

14 Sep 2025

Seth

.

8/10

Excellent

13 Sep 2025

Frank

A place to stay

Staff were friendly and helpful. I needed a ground floor and got one. It was close to the highway. Hotel was clean looking on the outside. Pool was open but didn't use it.Looked maintained and clean looking

Friends_and_family Friends

4/10

Poor

04 Sep 2025

Ronald

Honestey had great service the wifi didnt work till my last 2 days and just people staying there were crack heads

Self

10/10

Exceptional

20 Aug 2025

Adolfo

friendly staff, smooth transaction, and good rest on a road trip

Self

6/10

Pleasant

09 Aug 2025

Tanya

The bathroom wall

2/10

Poor

07 Aug 2025

Bf

I couldnt get a room! She demanded $100.00 security!
Somebody misrepresented the price ...Expedia, or Red Roof.

Just great after driving 10 hours straight....
I slept in the car .

2/10

Poor

05 Aug 2025

Amana

My bed did not have blankets and the pool chairs were broken. Was woken up by a dog barking in one of the rooms for hours.

10/10

Exceptional

30 Jul 2025

Verified traveler

Bed was comfortable

Partner

2/10

Poor

29 Jul 2025

Derrick

Horrible Place!!!!

The room was filthy…. Ceiling falling in and on the bed, pillow had what looked like a booger on it. There was feces in the toilet. There was blood on the bathroom door. There were missing tiles with mold. There were holes in the wall. Lights out in the bathroom. Showed pics to the front desk and all she asked was if I wanted another room. Denied me a refund. I will blast this to everyone I know and every platform I can.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Deborah

Rooms need a little work.They charge 15.00 dollars a piece for my family to go in the pool.

Friends_and_family Family

2/10

Poor

17 Jul 2025

Tanja

They don’t have a water machine in the hotel, which is unacceptable. Only small bottles of water are available for purchase. This is the first hotel I’ve stayed at that doesn’t offer basic drinking water.
In addition, I showed a picture of a cockroach to the front desk receptionist. I usually stay at Red Roof hotels, but after this experience, I will never return to this location.

Leisure Partner

10/10

Exceptional

02 Jul 2025

jeffrey

Recently renovated clean and in a safe neighborhood. Great hotel.

Business

10/10

Exceptional

01 Jul 2025

Tameica

The property was nice

4/10

Poor

29 Jun 2025

Verified traveler

A place to sleep and nothing else

The room had an extension cord running to the AC . The Ac also rattled noisily , like an ice machine. Microwave was plugged into the lamp and the tv had blurry and poor resolution. Desk chair was very old, broken and pleather flaking off.

The space was mostly clean, but smelled damp. Sheets and bathroom clean, but pillow was extremely hard.

Complimentary breakfast was completley depleted of food when we came down at 7:45 AM. Juice machine put of order. No batter for the waffles. No milk for cereal. No coffee. Employee walked in, and saw everything was empty, and did not refill.

The lady who check us in at the desk was wonderful, but the morning staff was rude and ignored us when we asked for more food for the breakfast bar. You absolutely get what you pay for here.

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Pablo

The place is ok for the money you pay. The smell in the room wasn’t the best though.

Leisure Partner

6/10

Pleasant

20 Jun 2025

Carla

We were shocked to have to place a 100 deposit, it is not on the website. Breakfast only had toast and cereal with a waffle. No fresh fruit, yogurt or variety of items.

Partner

6/10

Pleasant

19 Jun 2025

Charissa

This property has the basics of a place of where to lay your head for the night. You get what you pay for the price. There is no warm breakfast.

Business Family

8/10

Excellent

08 Jun 2025

Michele

Was ok for pet friendly. Remodeled older motel. Lots of cut corners. This area of Knoxville is very dated and run down.

Business

8/10

Excellent

02 Jun 2025

Konny

Great staff

Business Self

10/10

Exceptional

30 May 2025

Naomi

It was a very clean and comfortable hotel/room

Partner

6/10

Pleasant

29 May 2025

Olivia

Walls were paper thin. We could hear every word of the neighbors conversation. The couch was faux leather and the exterior was peeling off. Pillows were flat with no support. Between the uncomfortable bed and noise with the hotel, there was no rest.

Leisure Partner

8/10

Excellent

24 May 2025

Roxanne

Friendly people great location, beds are a little firm. Overall nice stay.

Leisure Family

8/10

Excellent

22 May 2025

CURTIS

Knoxville Trip

Should have been more towels and soap for 3 adults over 2 nights. We had to go to the desk to request extra. Additionally, our room keys had to be reprogramed after the first night even though the reservation was for 2 nights.

Friends_and_family Family

8/10

Excellent

21 May 2025

Yalanda

Honestly surprised it was so nice for the price ($58/night). Quick overnight stay on the way to Ft Worth TX... Wil stay again!

Leisure Family

10/10

Exceptional

17 May 2025

Kathleen

Booked for graduation weekend. Exactly what we needed. Nicki at the front desk was great and very helpful. Would definitely stay here again.

Leisure Family

4/10

Poor

17 May 2025

Chris

Filthy

Leisure Family

6/10

Pleasant

15 May 2025

Doug

This is an average older Red Roof Inn. It's definitely showing signs of age, however, it was clean. The shower was hot, the AC worked fine along with the TV. The breakfast was nothing to write home about. A waffle iron and cold cereal. There was hot coffee, milk and juice along with muffins. That's it. Would I stay there again? For the price, probably. It's a 2 star and that's about it.

Leisure Friends

4/10

Poor

12 May 2025

Verified traveler

aa

The check in clerk was great.
The room seemed clean; however, could use an update. The black tape on the bathtub is unacceptable.

Friends_and_family Family

2/10

Poor

03 May 2025

Caleb

Full of roaches. Staff wouldn’t give us our money back when we left at 11PM and drove 2 hours back home so we wouldn’t have to stay in this terrible motel. Please don’t stay here.

Leisure Partner

6/10

Pleasant

28 Apr 2025

ANA

The room was clean but there was no light in the bathroom vanity, and there were only two towels in a room for 4 people. Breakfast was very poor, there were only waffles and bread, no juice, no fruit, not even water to drink. Although I did not swim in the pool, it looked neglected.

6/10

Pleasant

27 Apr 2025

Robin

Thank you

6/10

Pleasant

27 Apr 2025

Verified traveler

The price was decent but thats about it. Room needed major updates.

Partner

4/10

Poor

26 Apr 2025

lanay

Easy check in, great customer service
Sadly room looked ok. But bathroom was dirty. Toilet seat dirty, a hand towel had toothpaste in it. Wash cloth had something red like kool aid
Door handle was jiggling-not secure
We stayed a Friday night & extremely loud music played for quite a while in room above us-seemed like ‘regulars’

Business Partner

6/10

Pleasant

26 Apr 2025

Monica

It was a perfect spot for a quick overnight stay however they had just remodeled the room that we were assigned to and there was no coffee pot. There is also no iron or ironing board in the room., overall you get what you paid for it was nice and clean and serve the purpose for one night!!

8/10

Excellent

12 Apr 2025

Valeri

We were pleasantly surprised with how clean the room appeared, especially liked the hardwood floors as ya never know what carpets are hiding! Beyond this, my only complaints would be the extremely THIN comforters and the sketchy looking tub, as if I were the owner would sand down & reglaze all those that looked dirty, dinge or chipped. Other than that, the staff was friendly and helpful, thanks!

Business_and_leisure Partner

8/10

Excellent

02 Apr 2025

Dalton

Good affordable hotel.

Leisure Family_with_children

4/10

Poor

30 Mar 2025

Reiner

The price was good. The room was clean. The blow dryer didn't work the coffee maker didn't work. The only drink option at breakfast was coffee--no cold water or juice. No bread. Staff unfriendly/unhelpful. The waffle batter dispenser exploded all over my daughter. No one apologized.

2/10

Poor

23 Mar 2025

William

I recently stayed at this hotel on March 20th in Room 230, and I had an alarming experience that I cannot overlook. During my stay, hotel staff gave a key to my room to an unverified visitor without my permission or any form of identification. Not only did they provide a key, but they also disclosed my room number to this person.

This is an unacceptable security breach that put my safety and privacy at risk. At no point did the staff call my room to confirm whether I had authorized this individual to enter. It is shocking that a hotel would be so careless with guest security.

To make matters worse, after bringing this issue to their attention, the hotel refused to refund my deposit—despite their clear negligence. This level of irresponsibility and lack of accountability is disgraceful for any hospitality business.

If you value your safety and privacy, stay somewhere else. This hotel clearly does not prioritize guest security, and their unprofessionalism is unacceptable I recently stayed at this hotel on March 20th in Room 230, and I had an alarming experience that I cannot overlook. During my stay, hotel staff gave a key to my room to an unverified visitor without my permission or any form of identification. Not only did they provide a key, but they also disclosed my room number to this person.

This is an unacceptable security breach that put my safety and privacy at risk. At no point did the staff call my room to confirm whether I had authorized this individual to enter.

6/10

Pleasant

23 Mar 2025

Karen

Ok for 1 night

Floor dirty so wear socks until bedtime. Pressure in shower nonexistent so showered under a dribble but a little later husband had normal shower pressure. Don't get excited about breakfast, it's just white toast, blueberry mini muffin, 3 types of cold cereal, waffles with syrup. No butter for the toast or waffles. No juice or fresh fruit.

Partner

10/10

Exceptional

22 Mar 2025

Paulo

Very nice place to stay for a nigth and continue the trip after.

Leisure Family_with_children

2/10

Poor

16 Mar 2025

Pam

Toliet would not flush we stayed 2 days and called to have it fixed but after 1 flush tore up again. Door would shut because lock was broke they left a screw to jimmy lock the door. I felt very unsafe

Business

10/10

Exceptional

29 Jan 2025

Sheila

It was very clean and quiet.

Leisure Partner

4/10

Poor

26 Jan 2025

Olga

Honestly, i have a very mixed feelings about this hotel. I do travel a lot and stayed at different hotels, but this one was different. First of all i could not check in in a lobby, it wasn't late at all maybe 5 min before 9. Second of all had to talk through small window with no microphone, third of all had to pay $100 secure refundable deposit wich i wasn't aware of. Room was ok , but towel and sheet had pubic hair on it (very disgusting) Please don't relay on breakfast, it looked more like breakfast for homeless (shelter like) Before i checked out , front desk person had to go physically and check our room before releasing our deposit. Will i stay again here? NEVER!!! As i said it was very weird stay.

Business Partner

6/10

Pleasant

30 Dec 2024

Yaileen

Deteriorated rooms

Leisure Partner

6/10

Pleasant

25 Dec 2024

Wilson

You get what you pay

Leisure Family_with_children

4/10

Poor

05 Dec 2024

Russell

It's a budget motel (i.e. primarily for comfortable sleep and bathing) so this review is about cleanliness, safety, hospitality and since breakfast was offered...breakfast.
-Cleanliness
The check-in area was tidy. We reserved 2 rooms and both had a red dirty film on the floors (click flooring which can be tricky to mop) which I'm guessing is from trying to clean up after muddy boots since there were red clumps of dirt outside. The sheets and linens (after thorough inspection) were clean but thread barren. Black mold was starting above the shower in one room.
Safety
The surrounding area was run down but I didn't feel like I was imminent danger of being mugged.
Hospitality
Staff was average in this department. The morning desk person who was handling breakfast was definitely not energetic but no one was rude.
Breakfast
Even for a budget place this breakfast below average (3 out of 5 for me is cereal, oats, waffle maker, juice, coffee, tea). 2 types of cereal from tower dispensers and that was it.

If I was to stay in this area again, it would not be here.

Leisure Family_with_children

2/10

Poor

04 Dec 2024

Linda

Dirty, smelly, stained sheets,

Partner

2/10

Poor

13 Nov 2024

Heather

Would not stay here again

6/10

Pleasant

10 Nov 2024

ShaNya

The staff is money hungry. I booked a double standard size queen beds with a max capacity of 4 people. They still took $15 for each extra guess 2 others) because they said it shouldn’t be more than 2 people to a room. Well why have the option online? Bathrooms need remodeling and walls need to be wipe. Cigarette burns under the mattresses on both beds. Lady who was one of the cleaners got upset and had an attitude because we asked for more towels. I wouldn’t recommend anyone staying here. Worst 24hrs ever spent at a hotel!

Business Friends

2/10

Poor

03 Nov 2024

Steven

This was an absolute disaster of a property and service, i was not embarrassed that i booked or for my family and friend, i also worried about safety

Upon checking in the staff was non attentive and more concerned on listening to their ear pods then they were with the checking in guest. Upon entering the room it had obvious spots of dirt and mud on the bathtub/shower and bathroom sink area. There were multiple stink bugs on the wall and ceiling that were noticeable to anyone cleaning the room.

The physical door to the outside had a gap of noticeable size allowing light, noise, whatever in. The bolt lock to the door would not secure to the frame and we had to
Wedge furniture in the door to assure safety. The tv had no connection to cable, satellite whatever the property uses. Multiple electrical ouutlets did not work and only two lights out of the 8 lights in the room actually worked.

Had it not been returning after midnight from our event and that we paid, I would have immediately canceled the room and driven back home (over 5 hours). My teenage sons felt so unsafe and unclean that they slept in their clothes on top of the beds.

I am so appalled by this experience that i am strongly contemplating contacting Red Roof Corporate, which is in my hometown, to request some level of reimbursement as well as I strongly urge Expedia to remove this location from their offerings so as to not damage your corporate reputation due to this association.

Leisure Family

10/10

Exceptional

03 Nov 2024

Brian

A bit rundown but economical.

6/10

Pleasant

29 Oct 2024

Rebecca

When we checked in the woman was very rude. When I tried to ask her a question she was very short with me. There was a bra on the ground outside our room and I told the staff and they just left it there.

Leisure Family

10/10

Exceptional

28 Oct 2024

Steven

Was ok to stay , for what everyone was charging price gouging hotels for the Tennessee/Alabama game.

10/10

Exceptional

22 Oct 2024

Laurie

For the price this is a good option. It is clean and the rooms have LVF, which is much nicer than carpet. The area feels safe and it’s a quick ride to UTK. When you only need the hotel to sleep and don’t care about the amenities this is a good choice.

Leisure Family

2/10

Poor

21 Oct 2024

Heidi

Hotel very run down. Owners need to invest in property. Had to change rooms because the first room was so dirty, ceiling was falling in, toilet seat broke, bedskirt had something disgusting on. I did not want to stay at this hotel but was not able to get my money back.
2nd room was somewhat better but still housekeeping could use some training.
Local people told us that we where in a bad part of Knoxville they called it hookerville.

Leisure Pet