Cumberland House Knoxville Tapestry Collection

10/10

Exceptional

04 May 2026

Jordan

The rooms were spacious, updated and very clean. Zach at the front desk was a wonderful host for the weekend.

8/10

Excellent

03 May 2026

Tracy

The Hotel was very clean and the staff was great. The only thing that would have made it the best ifsif there had been refrigerator in the room

Partner

6/10

Pleasant

28 Apr 2026

Allison

There was construction right outside my window that started before 7am. I would check to make sure that construction is complete before staying here. It was so disruptive and noisy.

Family

10/10

Exceptional

27 Apr 2026

Roger Lee

Great location by campus and close to downtown. The staff was super helpful and friendly. A+!. Plenty of amenities for what the hotel is designed for. No full time restaurant but ope for breakfast and dinner.

10/10

Exceptional

21 Apr 2026

Kristen

The staff was amazing! So friendly and helpful!!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

James

great stay if you’re touring UT

Family

8/10

Excellent

12 Apr 2026

Ann

Very nice rooms and staff was very friendly.

10/10

Exceptional

11 Apr 2026

Elizabeth

A very cool atmosphere! Lobby and bar all in a setting up for socializing and relaxing! Love the theme and the employees were exceptional

Partner

10/10

Exceptional

10 Apr 2026

Roberta

Great stay. My only dislike was $40/night for parking when it was self parking.

Family

10/10

Exceptional

06 Apr 2026

Jordyn

Very clean room, beautiful hotel itself with really nice decorating and very friendly staff. I do wish there was a free or reduced parking option nearby because having to valet every night did get a bit expensive.

Pet

10/10

Exceptional

02 Apr 2026

Taylor

Obsessed with this place! Great location, clean, amazing friendly staff!

Family_with_children

10/10

Exceptional

27 Mar 2026

Ann

Rate was too high but chose to stay here because walking distance to UT.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

MARY LYNN

Room cleaning was odd. They made one bed but not the other and didn’t clean the sink or the tub but changed the towels.

Family_with_children

4/10

Poor

23 Mar 2026

Kristen

Door lock was broken and took a while to get fixed.

Self

10/10

Exceptional

23 Mar 2026

Kristen

Our favorite place to stay in Knoxville!

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Chris

Overall, this is a nice property near the UT campus. The room and bathroom are clean and modern, which was great for our two-day stay.

We enjoyed the restaurant as the staff was attentive, bar tender was friendly, and the food was good.

The only issue I had with the property was the high valet charge of $40/night. We stayed on a weekend and were instructed by the front desk that there was not self-parking option and valet was mandatory. I spoke to the reception about this and they tried to explain it but as an out-of-town guest, it would have been nice if the reception desk was more transparent with parking options, as this is a sign that a place truly cares about its guests, instead of gouging them for $40/night for parking. This is Knoxville and there are plenty of low cost parking areas, including a garage that is an 8-10 walk.

Based on the valet charges, this will not be my first choice when staying in Knoxville.

8/10

Excellent

22 Mar 2026

elizabeth

Nice hotel. we stay here most times when we come to knoxville. Clean and convenient to downtown and campus.

Self

8/10

Excellent

21 Mar 2026

Sanjay

Clean rooms, comfortable beds, very friendly staff.
One BIG problem: On going construction right next door that STARTED at 7 am. Very loud. Don’t plan on sleeping past 7 am. Construction will likely be going for another 6 months by the look of things. Aside from that, very nice place, and would stay again.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Jacob

Beautiful hotel. Feels more like adult only hotel. Not really aimed towards families. Parking is expensive but right downtown so close to expo etc

Family_with_children

10/10

Exceptional

19 Mar 2026

Jill

Rooms were clean and staff was friendly

8/10

Excellent

17 Mar 2026

Jay

I love how close it is to the convention center. We have stayed here 3 times. For as much as you pay for the room I feel the onsite parking should be included. It cost an extra $200 for self parking in the hotel lot for a 4 night stay.

Partner

10/10

Exceptional

14 Mar 2026

David

Great service.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Natalie

Great all around

10/10

Exceptional

10 Mar 2026

Pablo

Excellent, great location and staff. Walking distance to UT campus. Hotel lobby is beautiful, rooms are spacious. Overall great design and vibe. Will be back

8/10

Excellent

08 Mar 2026

Cindy

Room was clean and comfortable.
Shower was a nice size walk -in. Plenty of hot water, but wet shower floor was slippery. Nice smelling products of shampoo and shower gel, but hair conditioner container was empty.
Overall it was a pleasant night’s stay.

Partner

10/10

Exceptional

08 Mar 2026

Cynthia

Room was clean and lobby was inviting

Partner

8/10

Excellent

08 Mar 2026

JENISTE

No room service, Bathroom door is ridiculous. Way too close to toilet and shower. No room to move around

10/10

Exceptional

04 Mar 2026

Melissa

.

10/10

Exceptional

02 Mar 2026

Laura

Wonderful view!

8/10

Excellent

02 Mar 2026

Lani

Great location. Valet guys were super friendly and helpful

10/10

Exceptional

01 Mar 2026

josie

Great space and location

10/10

Exceptional

28 Feb 2026

Aimee

Clean and comfortable room!

Partner

6/10

Pleasant

18 Feb 2026

Lynn

Everything was great with the room and the staff. My issue was that my room faced an enormous construction site. I came in late and didn’t notice it. This morning the noise was unrelenting.

10/10

Exceptional

16 Feb 2026

Maria

very nice and clean

10/10

Exceptional

15 Feb 2026

Chloe

Room very clean, staff helpful, safe property

Self

6/10

Pleasant

01 Feb 2026

Dodie

It’s a very convenient location however a few issues we had:

1. One elevator was down most of the time we were there.

2. Our 3 key cards were all disabled the second day

3. Television stopped working the last night and the morning we checked out.

4. Valet parking is very expensive. Parked and didn’t use the car for 3 days and it cost $120. That’s a lot for hotel parking.

Staff was friendly and location was great.

Leisure Family

2/10

Poor

23 Jan 2026

Michael

My son and I both got a bad case of bed bugs, all over our bodies, I have left multiple messages for the GM to call me and she has not replied. I filed a formal complaint as well with Hilton and was told the property needs to call me. Just terrible. I would not recommend this property.

Business_and_leisure Family

10/10

Exceptional

21 Jan 2026

Debra

Shower was phenomenal, they have free water and coffee which is nice. Might want to let guests know about the early morning construction (starting 7am) noise. It was LOUD and on a weekend and holiday.

10/10

Exceptional

19 Jan 2026

Julie

The staff was attentive, nice, the place smelled fantastic, the rooms were quiet and clean

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Jimmy

Everyone was extremely hospitable and can’t wait to stay there again!

Partner

8/10

Excellent

17 Jan 2026

Darren

Nice bed and great shower room was clean.
Construction next door was very unpleasant

Leisure Partner

6/10

Pleasant

13 Jan 2026

toinetta

The hotel was nice ,HOWEVER we did not enjoy our stay due to the Valet service that is forced on you when you stay here. There is no option to self park! It was a huge inconvience to pay for valet then to STILL stand in the cold waiting for your car after you notified the valet service ahead of time that you were ready. At one point they parked our car in the handicap spot. How is it valet when the valet guy doesnt pull the car up he just handed my fiance the keys in the lobby.. and we ended up walking to where they had the car parked. but they charged us $40 a night for this inconvience. I did speak to a really nice woman before we checked out and let her know we were not happy with the Valet service and she told me I would be credited a day but so far I have not been refunded its been 10days and still have not been refunded. Im assuming the Valet service kept our money because they are a separate service from the hotel. So we wont be back I only took 2 stars off because of the disaster valet service again the hotel and the hotel staff were nice.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Ryan

Everything was perfect for our stay.

10/10

Exceptional

10 Jan 2026

Kendall

Very comfortable bed, great location. Very clean hotel.

10/10

Exceptional

31 Dec 2025

Amber

Nice staff, Valet service, and clean room, would stay again!

Leisure Friends

10/10

Exceptional

20 Dec 2025

jared

No free breakfast

Leisure Family

8/10

Excellent

17 Dec 2025

Walter

One of the nicest places to stay for UTK parents. Clean rooms, great bathrooms and close to campus. If I have one complaint it is that on a weekend day where sports would be on TV, the hotel bar is closed until 4pm. Otherwise, we try to stay here every time.

10/10

Exceptional

14 Dec 2025

Franklin

We had a wonderful time even though for only a night. The valet was excellent and check in was so easy. Loved the room as well.

6/10

Pleasant

14 Dec 2025

Edward

Skimpy on towels, no ice bucket, coffee machine was unplugged and not near an electrical outlet, deadbolt was stuck in the closed position, side chair was small and extremely low, shower floor was dangerously slippery without adequate guardrails, limited restaurant hours.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Irene

The Saturday evening concierge was helpful but could have been friendlier.

Leisure

10/10

Exceptional

14 Dec 2025

Raymond

Very comfortable room and bed. Nice bar and restaurant. Very clean room and friendly staff

Business

10/10

Exceptional

12 Dec 2025

Sarah

Beautiful hotel, clean and spacious room, professional and accommodating staff from check in to valet

2/10

Poor

12 Dec 2025

Allison

Everyone was friendly and the hotel was clean. However at 2:30 am construction started outside our room with a spotlight. We didn’t get any sleep before our daughter’s graduation. I know they can’t help the construction but they could have gave us a heads up. Honestly they shouldn’t put anyone in that size unless they insulate more.

10/10

Exceptional

12 Dec 2025

Robert

The service was outstanding, the staff was excellent, especially the bartender. I would highly recommend Cumberland House in Knoxville, Tennessee. GO VOLS

Friends_and_family Family

6/10

Pleasant

09 Dec 2025

Cody

Hotel is beautiful as always was bummed out that construction was until 6:30 pm Friday and began before 7am on a Saturday.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Melissa

Very cute hotel. Good vibe friendly staff! Room was clean and comfortable.

2/10

Poor

02 Dec 2025

Fabiano

I would not recommend this hotel.
The only pleasant part of my stay was the check-in
the gentleman who helped us was genuinely nice and very helpful. Unfortunately, everything went downhill from there.

My room had a strong odor, almost like someone had urinated on the carpet. The room also faced a construction site, and they started working at 4:45 AM, making it impossible to get any rest.

The morning staff was extremely rude, and the coffee shop closes at 11 AM. When I asked the bartender if I could at least get a coffee from the espresso machine behind the bar, she snapped that she “wasn’t a barista” and couldn’t help me.

Valet was another disaster. Getting the car out took forever. the staff was overwhelmed, rude, and nowhere near prepared for a busy game day crowd. Proper staffing would’ve made a huge difference.

For $400 a night, this hotel was a major disappointment. The shower was falling apart, tiles on the floor were loose, and the overall upkeep was terrible. Not worth the price in any way. Very disappointing!!!!

Business_and_leisure Friends

10/10

Exceptional

01 Dec 2025

jeremy

convenient, easy to get in and out, walking distance to the stadium, great experience.

Leisure Family

10/10

Exceptional

29 Nov 2025

Nancy

Clean and elegant!

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

christopher

Room was great and staff was courteous. The lobby and bar area is very nice and super convenient to local attractions. However they are doing construction on hotel or building next-door and they started at 6 AM Saturday morning. Our room was on the back corner of the building so we heard everything And very difficult to sleep.

Partner

10/10

Exceptional

26 Nov 2025

Amber

It was a great spot to stay in the city. Close to uber to everything in the core. But just outside of all the downtown activity making it nice and quiet.

10/10

Exceptional

25 Nov 2025

Lashondra

The balcony scenic view was amazing. First time in Knoxville and I enjoyed every second of the day. The rooms were clean and comfortable. The staff was very polite, Joanna. I had the suite and it felt like my apartment.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Jeffrey

Great location, spacious room, great staff. otel restaurant and bar were great as wel, the rain kept us in for most of the night.

Leisure Family

10/10

Exceptional

25 Nov 2025

David

Staff was very nice.

Business Family_with_children

8/10

Excellent

24 Nov 2025

Julian

Very loving place, my only issue is the bar area. I had been in town filming football at Battle In Rocky Top from 9am to 8:30pm, after settling into my room i quickly went to the Bar/ Restaurant area around 9:20pm before the closed at 10pm. I politely asked the lone barback if I should just take a sit and wait on a menu or could I get one there. He told me to find a seat and he would get me a menu. After about 25 mins of sitting with no menu or anyone to check to see what I was ordering and watching a group of people that walked in 15 mins after me getting served, I left. After a long day I just wanted a burger I heard a as so good. So for that I leave 4 stars. Everyone else was polite and friendly especially the late night valet guy. Room was very lovely as well as the aesthetic. Probably wouldn’t stay there again based solely on the bartender, but an overall beautiful hotel and location.

Business Self

4/10

Poor

24 Nov 2025

Jason

I was disappointed with my recent stay. There were several issues that made the experience far from relaxing. First, we were not informed that there would be construction right outside our window. Being woken up around 4 AM on both Saturday and Monday was incredibly frustrating and definitely not what you expect when booking a hotel stay.

There was urine-stained wallpaper in the bathroom, which was honestly disgusting and made us question the overall upkeep of the room.

Basic amenities were lacking as well. Complimentary water bottles, coffee cups in the room, and even the number of washcloths provided never exceeded two, even though our reservation was clearly for three guests and the room slept four.

The food at dinner was actually great, as was the bartender, but the setup wasn’t what I’d consider a traditional restaurant. It felt more like a bar that happened to have a kitchen, which wasn’t what we expected based on the hotel’s description.

Overall, the most disappointing part of our stay was the construction directly outside our window and the complete lack of communication about it. Being woken up at 4 AM on multiple days, without any prior warning, even at check-in felt unacceptable. Had we known, we could have planned differently or even chosen another hotel.

Friends_and_family Family

4/10

Poor

14 Nov 2025

Chris

I was surprised by valet parking as only option. Then the valet told me to pay by phone as I was stopping my car. Just not a friendly environment for me.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Richard

Room was spotless, staff was great, location is perfect, and my requests were accomadated without question. This hotel is fantastic, very cool inside and out, and right across the street from the Worlds Fair Park & Downtown Knoxville. Our room with the Balcony was Perfect, couldn't ask for a better nighjt view or Sunrise over the river anywhere! Walked anywhere we needed to go and access to Campus, South & West Knoxville were very easy & within a few minutes drive. We'll definitely stay again next trip.

Partner

6/10

Pleasant

11 Nov 2025

Robert

There is construction on a new building next door. The crews begin about 6:30am with a leaf blower to clean and then begin hammering. It lasts until about 3 or 4 in the afternoon so there is no escaping it. If you’re trying to sleep or conduct calls in your room look elsewhere until the project is done.

8/10

Excellent

03 Nov 2025

Kimberly

Staff was great!

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

Molly

Great place

Leisure Family

10/10

Exceptional

28 Oct 2025

Robert

Yy

10/10

Exceptional

25 Oct 2025

Caralyn

The room was clean with modern design. The only downside was having a see through door for the bathroom. Aside from that, we had a wonderful experience and will definitely stay again!

Leisure Partner

10/10

Exceptional

25 Oct 2025

Melissa

The onlyComplaint was no parking had to pay $50 plus a day and we never moved the car. Otherwise bar, food and room were great.

Leisure Partner

8/10

Excellent

24 Oct 2025

Robert

Very convenient to UT, short walk to Gay Street and Market Square. Location is very good. The staff suggested that the hotel was in the midst of a management change. The food and beverage options were subpar, yet the staff was friendly. The paper menu had a very limited variety, and the food quality was average at best.

Business Self

4/10

Poor

21 Oct 2025

Melanie

The breakfast was NOT free and was limited in options. The bar did not have a liquor license. The staff was very limited and the cost of valet was very expensive. The rooms were small and there were dogs allowed on all floors of the hotel. There was construction on the side of the hotel with work beginning at 6 am so it was not a pleasant stay. The construction should have been disclosed before I made a reservaction.

Friends_and_family Family

6/10

Pleasant

21 Oct 2025

shelly

when you pay extra for location you should not have to pay extra for parking.

8/10

Excellent

20 Oct 2025

Patsy

Potatoes were cold

Partner

8/10

Excellent

20 Oct 2025

Joan

Repeat customer. Great location for our purposes. Room was clean, bed comfortable. Bathroom shower could use a deep clean. Did not have breakfast this stay as menu was very limited compared to the great options prior. Parking is at a premium all over Knoxville but the price to pay on property is way too excessive!

Leisure Family

10/10

Exceptional

14 Oct 2025

Kelly

Great stsy

4/10

Poor

12 Oct 2025

Courtney

The hotel itself is gorgeous and in a great location close to Neyland Stadium/UT campus. The reason for my poor review is due to the fact that the scent that is being used in the lobby is so overpowering, I had a migraine both nights we stayed at The Cumberland House. The scent was legit on everything. My husband purchased a Powerade in the convenience area in the lobby and the bottle smelled like the lobby. As someone who suffers with asthma, the scent also caused wheezing issues. We had hoped the scent would not be in our room, but unfortunately, it was. We paid an OUTRAGEOUS amount of money to stay here for two nights as my husband had tickets to the Vols/Arkansas game. It’s a beautiful hotel, but the scent theming is overboard to the point it causes health issues.

Partner

10/10

Exceptional

12 Oct 2025

Tiffany

Only place I’ll stay in Knoxville!

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Tanner

We enjoyed our stay. Beautiful hotel, friendly staff, and very clean. The only thing I’d complain about was the construction right outside my window at 6am.

Leisure Family

10/10

Exceptional

11 Oct 2025

Jennifer

Nice room. Close walk to places i was wanting to go

Friends_and_family Friends

6/10

Pleasant

09 Oct 2025

Ashley

Clean hotel. But walls are paper thin and construction outside starts EARLY. Not recommended if you want a good nights rest. Convenient and clean otherwise!

Business Self

10/10

Exceptional

08 Oct 2025

Tiffany

I loved the hotel atmosphere and ambiance. The rooms were updated and clean. Everything smelled good! The only negative is that you have to pay for parking but it was easy. I wish I had stayed more than 1 night.

Business Self

10/10

Exceptional

05 Oct 2025

Catie

Incredibly walkable city and wonderful location for the things we were there to do. Once we were parked, we never had to return to our car once. Absolutely perfect place to stay.

Leisure Family

6/10

Pleasant

04 Sep 2025

madhuri

Becka was very accommodating. Just wish the older ac units were quiet. Hard to sleep with the loudness and location of the giant unit.

Leisure Partner

10/10

Exceptional

04 Sep 2025

bryan

Valet parking only has

10/10

Exceptional

24 Aug 2025

Paula

Convenient

Leisure Family

8/10

Excellent

24 Aug 2025

Martha Anne

Great property - parking is tough

Leisure Family

10/10

Exceptional

24 Aug 2025

Rick

Comfy bed

8/10

Excellent

23 Aug 2025

Jennifer

The hotel was located in a good spot - not rught in the middle of everything but a nice 5 minute walk to the convention ceneter. I did not like the parking arrangement.

Business

10/10

Exceptional

22 Aug 2025

Alison

Great hotel!

10/10

Exceptional

21 Aug 2025

CHRISTIE

Great!!

10/10

Exceptional

21 Aug 2025

Maureen

Great Stay near the Fort

Very nice hotel. The front desk asked us daily about our stay. Rooms are clean. The restaurant is nice - they have great expresso drinks. Great location and I love that it’s dog friendly. Only bummer is the $45 a day parking.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Pamela

The staff are so welcoming! We felt so comfortable for our night stay. We truly loved it being a block from campus.

Business_and_leisure Family

4/10

Poor

16 Aug 2025

Christine

We choice Cumberland due to the close proximity to UT campus. But the Cons outweighed the Pros. Not to mention, broken coffee maker replaced with broken coffee maker, non working hotel phones, sham pillows vs feather pillows but the best is Valet service damaging our car. Not a good stay at all.

Leisure Family

10/10

Exceptional

16 Aug 2025

Rosemary

Love staying here when I am in town to visit my daughter, it’s convenient to campus and downtown

Leisure Self

10/10

Exceptional

13 Aug 2025

James

Spectacular hotel