Name: MainStay Suites Knoxville North I-75
Address: 144 Merchants Drive, Knoxville, 37912, US

8/10

Excellent

17 Jul 2026

Juan

The lobby area was very simple. The rooms were very nice. The rooms had great space. The breakfast didn’t have many options but at least there is a Starbucks and a Cracker Barrel at a walking distance.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Mike

Very average. Not sure where those giving exceptional ratings have been staying.

I will say that the staff attempts to keep things clean, it would appear. The place is just old. The beds were clean and comfortable, the room and bathroom was clean for the age. The hotel overall was clean.

There is an odor to the place, which multiple air fresheners tells me they are working on eliminating. Our room smelled like cats. The location isn't great and not real conducive to a peaceful night. The AC was really loud - which drowned out the traffic noises, but.....lol

Breakfast seemed decent. Waffles, cereal, breads. No hot eggs / protein, but a good selection of cold items.

Again, efforts seem to be made to keep the place relevant, but the negatives keep it very average. And I paid $10 less for a night at another hotel during same trip that was wayyy better than this one.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Dean

very clean, no riff raff hanging out that I see at other hotels.

4/10

Poor

14 Jun 2026

ROSALYN

On the second day, the staff was so rude, i kept waiting and waiting while she was on the phone casually talking and I know it was not business related.

They told me they were out of towels on the third day.

On the fourth day, they didn't send the cleaners to come get the towels from my bathroom even though I had requested in the morning. And by night time when I called the receptionist, he said, oh its because my room was not on their list.

I will never book this type of place ever again

Family_with_children

8/10

Excellent

04 Jun 2026

Lindsey

The kitchen was perfect addition to our long weekend. Continental breakfast was basic, but good - boiled eggs, waffle, cereal, yogurt, muffins. Overall a great place for the area!

Partner

10/10

Exceptional

30 May 2026

Chris

Like the cleanliness like the kitchen and love the location and also love that it was pet friendly because we have a dog

Partner

8/10

Excellent

18 May 2026

Jason

It was fine for the price! Staff was cool,pretty good location with Hooters,Casey’s Cracker Barrel all walking distance

Partner

2/10

Poor

13 May 2026

Melinda

We did not stay there overnight. I called you on the phone and tried to get your help. While I was on the phone this group of construction workers blocked my car in and I couldn't leave. Did not feel safe. The hotel was not in a good area, and I asked you to cancel my stay because the desk clerk would not and insisted that I had to go through you. We ended up staying at a Hampton Inn in a better/safer area.

I hope that your staff I chatted with took care of this and sending me a survey on the stay is an oversight.
Dr. Melinda S Hill

Partner

6/10

Pleasant

10 May 2026

Desiree

We didn’t eat breakfast

Friends

6/10

Pleasant

08 May 2026

Patti

.

Friends_and_family Family

2/10

Poor

06 May 2026

Tracy

Dirty forks in so

10/10

Exceptional

04 May 2026

Jada

Everyone was pleasant and property was very clean

Partner

6/10

Pleasant

04 May 2026

Amy

Went for Luke Combs concert. Waited in line to check in for approximately 50 minutes. Only saw 1 person working at check in desk. Luckily our room was ready when we finally got checked in but others in line were told that their rooms were not ready. It was 3:45 and all rooms should have been ready. Also when we were in line with our luggage the man cleaning rooms took the elevator in front of all of us and said we could catch the next one. That normally wouldn’t bother me but we had just waited in line for 50 plus minutes so it was aggravating. The room itself was great I loved it!

Friends_and_family Friends

4/10

Poor

02 May 2026

Sherrick

The bed was super comfy at least. The “hot” water was warm, our room AC was terrible and worked intermittently, check in was slow and we were originally given a room that already was occupied. I can’t say I’d stay here again.

Friends

2/10

Poor

27 Apr 2026

Kristin

The hotel was not kept up. The rooms were dirty. Our room smelled like someone had just smoked weed inside the bathroom. The smell was VERY strong. I would not recommend staying here.

Family_with_children

2/10

Poor

26 Apr 2026

Jerry

Old and dirty

Family

8/10

Excellent

17 Apr 2026

Terry

Didn’t eat

Partner

10/10

Exceptional

12 Apr 2026

Marvin

Everything was great

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Peter

Good value for the price. Rooms quiet and clean, lots of amenities. WIFf was good.

10/10

Exceptional

07 Apr 2026

JANE

The staff member who checked us in was extremely helpful when we could not figure out how to work the TV. Came and helped us immediately. He said he name was hard to pronounce so they just call him AB.

Friends_and_family Friends

4/10

Poor

30 Mar 2026

alan

They had a couple of muffins, 2 kinds of cereal, and waffles.

10/10

Exceptional

30 Mar 2026

Luis

The breakfadt was simple and very good. Aleays appreciated it.

6/10

Pleasant

24 Mar 2026

Virginia

Bc we stayed 3 nights, they never cleaned our room or changed the bedding. No guest services. Wouldnt deliver extra towels or a new roll of TP to the room. Friendly staff, but would NOT stay again.

Partner

4/10

Poor

23 Mar 2026

Paritosh

Amazing and friendly staff. Clean room but few concerns like gas knobs are ‘loose’, kitchen sink was clogging (quickly resolved after a request to Neil, the receptionist), bad quality ladle and spatula, dishwasher had some dirt, not so good WiFi. Apart from these things it was a wonderful stay.

Self

8/10

Excellent

23 Mar 2026

BRIAN

Met expectations 🙂

8/10

Excellent

17 Mar 2026

Diana

The room was clean and the staff was very friendly. I would stay again for the price.

Partner

10/10

Exceptional

16 Mar 2026

Joey

Everything was good, but the hotel has a problem with people that are not staying at the hotel just wondering around the parking lot and property all day and night.

Friends_and_family Friends

6/10

Pleasant

15 Mar 2026

Joe

Water temp was unexceptable Friday night and Sunday morning.

Self

4/10

Poor

14 Mar 2026

Tim

Cob webs over the bed, sink held up by 2X4’s

8/10

Excellent

03 Mar 2026

Jennifer

My room was comfortable and spacious. I appreciate the kitchenette area. The front desk workers were very friendly and helpful. My bathroom sink wasn't draining, so I called the desk, and someone came up within about 5 minutes to fix it.
I had a bit of a problem falling asleep because the a/c unit had a continuous clicking sort of sound when it was off the cycle. It was very distracting. I was disappointed in the breakfast selections. Breakfast is advertised as being from 6-9am, but when I went down between 8:30 and 8:45, the yogurts and muffins were gone, and there were only 2 bagels left- the one I chose was a bit stale, so I didn't eat it. It would be great if someone could restock a few things, even when the breakfast is winding down. Also, there is a fairly small set of options for breakfast, compared to other hotels I've stayed at: there are 2 waffle makers, a pot of oatmeal, bread and bagels, apples, yogurts (when in stock), and boiled eggs. I would love a cereal dispenser and some milk, and maybe a pan of scrambled eggs, too.
So my stay was comfortable, the workers were great, and my room was just fine, but the breakfast could be improved.

Self

6/10

Pleasant

16 Feb 2026

Kelly

The staff were friendly, the room definitely needed a good cleaning, especially the bathroom. There was hair in several different locations and there was stuff under the sink like it hadn’t been swept. When walking into the room it also had an odor.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Niketa

Rooms were clean. Linens were soft and substantial. Bed was comfortable

Partner

8/10

Excellent

02 Jan 2026

Elizabeth

Staff were great and friendly. Room was nice, spacious and well stocked. The area has several gas stations, Hooters, Starbucks, cracker barrel and many other places within 5 min walk. But whoever designed your hotel does not care about those with disabilities. your handicapped rooms are almost the farthest rooms from the front door and elevator (I counter 130 steps to front desk. I was told all handicapped accessible rooms were the same distance just on different floors) and the shower was not even accessible. It just had a regular tub that had a grab bar. Very sad. The neighborhood was also a bit sketchy with several homeless people in the parking lot, and 1 who followed me in the hotel. Very urban vibe and bus stop right there.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Charles

The room was very clean. Bed linens showed some wear, but everything was nice and clean including the bath room. The staff was beyond friendly and helpful. The breakfast was minimal, but overall I thought this was a great value.

6/10

Pleasant

08 Dec 2025

Howard

The staff was OK. The room had roaches. Had to get spray from front desk.

Partner

10/10

Exceptional

01 Dec 2025

Frank

Room was clean

10/10

Exceptional

23 Nov 2025

Cary

The room was well furnished and the kitchenette also included all cooking and eating utensils.
Parking was convenient,check in was quick and easy, room was clean and well maintained. Will stay here again when In Knoxville.

Business_and_leisure Partner

4/10

Poor

23 Nov 2025

Rudy

Yes, the room was neglected, bed covers with hole kind of cigarette burn, ceiling title with stained, floor looking dirty.

When the door to the room got open stank so bad.

4/10

Poor

16 Nov 2025

Haley

There was layers of nastiness in every corner of the lobby, elevator and hotel room…especially the bathrooms. The hallways were lined with air fresheners, obviously trying to cover up a smell but so many to give you a headache. This is not the hotels fault necessarily, but at arrival there were people who appeared to be living in their car right outside our window. I do not recommend this hotel.

Leisure Partner

8/10

Excellent

14 Nov 2025

Dorothy

Very nice place to stay

10/10

Exceptional

12 Nov 2025

Jason

Friendly and professional staff

Business Self

2/10

Poor

09 Nov 2025

Glenn

My room had a shower that was missing a shower head.

Leisure Friends

6/10

Pleasant

04 Nov 2025

April

Well. It was a decent value for the price but the hotel was ran down.. especially the room.. I’m not going to mention all the things here because they definitely know but lots of updating and deep cleaning need to be done! The bed was comfortable though.

Leisure Family

10/10

Exceptional

25 Oct 2025

Andrea

The toom was clean and the staff was kind. I liked the balcony and that they are pet friendly

4/10

Poor

20 Oct 2025

Cesar

Not recommended.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Jordan

Great

8/10

Excellent

17 Oct 2025

Jonathan

Staff very friendly and my room was clean and comfortable

Leisure Family

8/10

Excellent

13 Oct 2025

Ashley

The bathroom sink was clogged, but we couldn't get our room changed because there was no availability. The staff was nice and the beds were very comfortable.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Katie

Clean. Friendly

2/10

Poor

12 Oct 2025

Jeff

The hot water did not work. The refrigerator in the room didn’t work (freezer did). This was the only available hotel for a last minute one night stay. If we had booked for longer, I would have moved to a different hotel. The price of the room seemed steep since the place was dirty and outdated.

10/10

Exceptional

07 Oct 2025

Charles

good

10/10

Exceptional

29 Sep 2025

Joshua

Our Knoxville go to!

I've never had a problem with this hotel. Nice, clean and love the kitchenette for my longer stays. Allows the freedom to keep eating clean!!!

Business

4/10

Poor

25 Sep 2025

Katie

parking area was fine. some guest were right at the entrance smoking. It was nice to have the balcony to open up the door because the room had some sort of fast food smell that didn't go away. the chairs on the balcony looked dirty and uncomfortable.

Leisure Family

6/10

Pleasant

23 Sep 2025

Andres

El viajero constante

El hotel está en muy buena hubicacion el desayuno es bueno café y pan.
Pero el hotel es viejo y huele mucho humedad. Para estar de paso está bien por solo una noche está soportable y cerca del centro de la ciudad
Y atienden muy bien son muy amables todo el personal. Y muy amables en recibidor rápido hise el chek inn

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Caleb

Kitchenette rocks

Another great stay. Love having a kitchenette for my long stay.

Business

10/10

Exceptional

23 Sep 2025

Joshua

Will return

I've stayed here several times and so far I like it. With a special diet the kitchenette is great.

Business

6/10

Pleasant

22 Sep 2025

Sharon

Property was a little dated but was clean in public areas inside and outside, including room. Staff was accommodating when I asked for a room not on the ground floor. Bed was very comfortable. No issues w noise.

Leisure Self

6/10

Pleasant

22 Sep 2025

Edyta

location, staff, parking

Leisure Family

4/10

Poor

20 Sep 2025

Courtney

Walking in, there was no one at the desk for at least 15 mins. I waited with 3 other hotel guests who were very unhappy. One man pulled out a giant mattress cover from his room, COVERED in pee. Our bed also has a yellow stain on it but it’s so late we decided not worth it to try to find somewhere else because it’s non refundable.

Leisure Family

8/10

Excellent

17 Sep 2025

Saran

Good nights rest

Very nice hotel for the price. Quiet and staff was friendly and professional.

Friends_and_family Friends

4/10

Poor

13 Sep 2025

Jeff

Breakfast was poor quality. Limited choices and what was there was substandard.

10/10

Exceptional

07 Sep 2025

Caleb

Like coming home

LOVED having a kitchenette. Worked great for my business trip. Great location. Wi-fi is good and bed is comfortable. I am making this my new Go To when I come to Knoxville!!!

Business

10/10

Exceptional

07 Sep 2025

Joshua

Great place to stay

LOVED having a kitchenette. Worked great for my business trip. Great location. Wi-fi is good and bed is comfortable. I am making this my new Go To when I come to Knoxville!!!

Business

10/10

Exceptional

07 Sep 2025

Caleb

I found my place!!

LOVED having a kitchenette. Worked great for my business trip. Great location. Wi-fi is good and bed is comfortable. I am making this my new Go To when I come to Knoxville!!!

Business

4/10

Poor

04 Sep 2025

Lisa

Did not enjoy this property with small children, not well kept.

Leisure Family

10/10

Exceptional

19 Aug 2025

Monterio

Love the stay

Leisure Partner

2/10

Poor

19 Aug 2025

Gabriela

I stayed in this hotel before and I never had a problem but this time one of the receptionist was so rude from the time we got there he definitely needs to learn customer service. He speaks to you like your bothering him to do he’s job, also the coffee machine in the room was nasty and I’ve never paid a 200$ deposit till now next time tell your receptionist to be nicer to customers and if a customer ask a question teach them how can the answer it in stead of saying read the paper like what kind of response is that .. never again will I stay there

Leisure Partner

8/10

Excellent

17 Aug 2025

Jennifer

My room was quiet, and the bed was so comfortable. I like having the kitchenette area and the small table and chairs. I did notice an issue with the bathroom sink on my first night after checking in- it was clogged and took a very long time to drain. I called the front desk as soon as I had a chance the next morning, and during that day, someone took care of it. Now the sink drains normally. The front desk workers have been very friendly and helpful. This location right by the interstate is great. Breakfast is decent: a few cereals and milk, 2 waffle makers, oatmeal with topping options, bagels and bread to toast, mini muffins, hard-boiled eggs, and some yogurt. There were also some apples and bananas, plus juices and coffee. There were enough options for me.

Leisure Self

10/10

Exceptional

13 Aug 2025

Ardatra

my daughter and I enjoyed our stay at the Rosen Inn. Beds were comfortable. Food was good again. It was just convenient for what we had to do as we were there for the national volleyball tournament.

Business Family

10/10

Exceptional

10 Aug 2025

James

We had a very nice stay at this property. We will book again next August.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Pushkar

Great place. Clean rooms. Friendly staff

Business Self

8/10

Excellent

31 Jul 2025

Jennifer

My room is very comfortable and quiet, although the a/c noise is a bit distracting. My check-in at the front desk was quick, and the desk worker was very friendly and welcoming. My only complaint is the smell of what I suspect is marijuana in the elevator and some other areas of the building. I wish the hotel could be sprayed with Febreze or Lysol or something, but more importantly, it would be great if the hotel didn't allow smoking of any kind. But I do like my room and am very satisfied with it.

2/10

Poor

30 Jul 2025

Joseph

Terrible place to stay, go anywhere else but here!

Very dirty, smelly, loud and smelly a/c unit, terrible shower pressure. Customer service desk unmanned, waited over 25 minutes to speak to someone at front desk! Will never return to this hotel!

Business

6/10

Pleasant

27 Jul 2025

Raymart

For the price of this room, I expected more. My family and I stayed at a similar priced hotel with a similar type of room and the condition is night and day, though the hotel looked clean. It did have an odd smell. In addition to that specific smell, not that there is anything bad with marijuana specifically however it like marijuana in certain places, such as the elevator, the room that we occupied at this hotel seemed extremely unkempt. It was not dirty per se, though it did show improper upkeep. This was evidence by stained ceiling tile in the bathroom and missing caulk cracked stove, top old refrigerator cracked floor tile, AC head a crack, so it was hard to see the numbers and part of the sheets were stained. With all of that the front desk person when we checked in, was very pleasant and nice very kid, friendly and interacted with my children in a nice manner. I would most likely go to a different hotel next time I am around this area, however if everything else is full, I would not mind giving this place. Another chance.

Leisure Family_with_children

8/10

Excellent

21 Jul 2025

DEMETRICE

Staff is always the best here. I will definitely stay here again.

Leisure Partner

8/10

Excellent

18 Jul 2025

Alan

Great staff and very knowledgeable about how to get around town. My only downside is the lame breakfast. Just some fruit, yogurt, breads, and waffle maker. They could go deeper into their pocket and have some bacon, sausage, and eggs. Otherwise it's was a great place.

10/10

Exceptional

03 Jul 2025

Dominque

As advertised, plenty restaurants in the area

Leisure Family

8/10

Excellent

30 Jun 2025

Olivia

We checked in with the manager on Duty, Kim. She did not greet us, nor did she smile. You could tell we interrupted whatever she was doing, and it was an inconvenience to her.
The room itself was clean. The bathroom was clean, but needed grout redone as you could possibly see mold in the old sealer.
Husband was excited over having a gym available. Unfortunately, the gym was closed due to multiple pieces of broken equipment.
We discovered the location was not necessarily a good part of town. There were a couple of unsavory encounters.

Leisure Partner

8/10

Excellent

26 Jun 2025

Patti

Very clean, large rooms. Bed was very comfortable. Not much variety offered on the breakfast

Partner

10/10

Exceptional

17 Jun 2025

DEMETRICE

Good location.

Leisure

4/10

Poor

16 Jun 2025

Kelly

It really needs to be updated and cleaned. I felt so grossed out there that I didn't want to shower there. My family and I got up the next morning and got on the road--we ate fast food and showered at our next hotel. The front desk manager was kind and the rooms are spacious, but I will never stay at a MainStay Suites again. First and last time.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Alexis

Front desk workers were friendly. The room and bathroom was clean and smelled pleasant, the air was nice and cold, all lights and appliances worked, everything went smoothly and I was very impressed with the experience.

I would absolutely stay here again.

Leisure Partner

4/10

Poor

12 Jun 2025

Latifha

Toilet didn’t

8/10

Excellent

05 Jun 2025

Kathleen S

Nice stay

2/10

Poor

01 Jun 2025

Ushonda

Nothing

10/10

Exceptional

31 May 2025

mark

The prices were great for me and my family of six the overall state was great

Leisure Family_with_children

8/10

Excellent

27 May 2025

Patrick

It's a very nice apartment like hotel room. We didn't see any bugs and it had no bad smell in the room. The sheets did have a few marks on them that could have been stains and the room could use a good dusting but overall we was comfortable and satisfied.

Leisure Partner

4/10

Poor

21 May 2025

Mark

Obviously, cleanliness and proper maintenance is disregarded. Skipped provided breakfast because the place was so dirty. Check in staff mumbled softly and showed no enthusiasm for her job. Rates were pushed artificially high due to graduation ceremonies at UT. Not acceptable.

8/10

Excellent

20 May 2025

Joanie

Great stay.

Leisure Family

2/10

Poor

19 May 2025

misty

Horrible stay

There was a tick infestation in the room we picked over 15 ticks off ofb ourselves when we talk to the manager The only thing they did was offer us another room a downgraded room cheaper than the one we originally paid for they did not try to do anything to compensate us or make up for the problems that we had there was drug deals going on outside off of the balcony in the parking lot All the lighting in the parking lot was not working there was a homeless person living behind the dumpster All this was addressed to that stuff but yet nothing was done to make up for all the problems The staff was actually very rude over the issues.

Partner

4/10

Poor

19 May 2025

Karin

The bathroom shower was moldy and the bathroom sink would not drain. It was disgusting to say the least. The coffee pot had old moldy coffee in the area to place the coffee pack. So we could not even make a cup of coffee. The sheets were scratchy and rough. Only 2 towels for two people.

Leisure Family

6/10

Pleasant

18 May 2025

Linda

Very outdated

Leisure Family

10/10

Exceptional

11 May 2025

DOLORES

I enjoyed my stay here. The only problem I had was the sink in the bathroom was stopped up.

8/10

Excellent

07 May 2025

Ivy

I like the service friendly

8/10

Excellent

07 May 2025

Angela

Price was great. We got the full suite & it had plenty of room. Comfortable. The breakfast was not as advertised. We went out & cooked our own. Coffee was either cold or empty every time I went for a cup. Not a good supply of condiments like shampoo or soaps. We bought our own due to their selection was terrible. The lighting was very dim. A lot we didn’t like but the things we did like were important. One important thing we noticed we didn’t like was the couch covering needed to be cleaned. It looked as if something personal was left on both cushions & dried on there. Nasty! We stayed away from the furniture! I didn’t complain about it because we didn’t stay in our room long enough to use any of the furniture except to sleep & shower. Those accommodations were well equipped for us. Wish they were better stocked with utensils as well. It was hard to cook with a loose spatula, and loose spoon.

Business_and_leisure Family

2/10

Poor

05 May 2025

Kevin

Evening staff at reception, on Saturday night was the rudest person around.

Business

2/10

Poor

30 Apr 2025

Brandon

Disgusting and rude

First, we pulled in and there was a guy standing in the parking lot panhanding and another had his vehicle up on a jack fixing it in the parking lot. Front lobby bathroom was disgusting, had to clean seat before sitting, there was a gap in the stall stuffed with TP. The receptionist was lazy and rude. There was an alarm going off the entire time we was in the lobby and all she had to do was walk over and hit a button for it to shut off, she'd rather sit there. Did not stay after this, we found accommodations elsewhere.

Partner

8/10

Excellent

30 Apr 2025

maria zulema

easy check in and check out. Staff very polite and helpful.

Leisure Self

4/10

Poor

30 Apr 2025

Shaun

The night we came in the lady at the front desk was nice. Bkfast was disappointing. The room smelled stuffy and like cigarette smoke. The air conditioner didn’t work properly. We checked out early. No eye contact by the person on checkout. The lady that checked up in the night we arrived should train the other staff on customer service. Don’t think I will return to that location.

Business Family

10/10

Exceptional

29 Apr 2025

JOSEPH

Good