Name: Extended Stay America - Knoxville - West Hills
Address: 1700 Winston Rd, Knoxville, 37919, US

2/10

Poor

03 Jul 2026

Cathryn

The entire hotel smelled badly. There was trash left in the interior hallway overnight and remained the next morning. Stairs in lobby are so shallow that a small woman’s foot does not fit on the step and you have to carry your luggage up and down the steps. Would not eat the carry out meal prepared on the property if you paid me. The doors close so loudly you hear them all evening and into the night. Please do yourself a favor and don’t stay here. When checking out, the desk help was lounging on a couch and I guess my need to check out disturbed him.

Self

2/10

Poor

28 Jun 2026

Yoon

I would not stay at this place even $50 per day. Popcorn celling, outdated furniture, appliances and etc. The pillow case had stains and bathroom were not cleaned. And!!! Everywhere smelled really bad.

2/10

Poor

28 Jun 2026

Victor

Room was dirty
No janitorial staff available to help clean shower
No manager available
Worst stay

Business

4/10

Poor

25 Jun 2026

Moe

Thankfully our stay was just a quick overnight stay before heading to Nashville!! We got what we paid for

Friends

2/10

Poor

07 Jun 2026

brennan

Absolutely awful DO NOT GO HERE I went somewhere else after I got my room I don't usually do reviews but this place sucks

Self

4/10

Poor

05 Jun 2026

Gary

Nice location but the building was not very clean and there is no elevator which makes it difficult for older people.

Partner

2/10

Poor

04 Jun 2026

yiqun

Very noisy at 3 a.m. Someone was kicking the wall and making loud noise in the hallway. It disturbed my sleep. Disappointing experience.

Self

6/10

Pleasant

04 Jun 2026

Thomas M

Tired facility, needs maintenance, staff is helpful, good location.

Self

2/10

Poor

31 May 2026

Cassandra Erin

Property shown was nothing like it was in person. Damaged bathroom door, mold on the ceiling of the shower, stains on the bed and over all unsafe feeling. We did not even stay an hour and after contacting Expedia with the complaint and that we were not staying the property was notified. While we were trying to gather our bags and dog to leave the woman working the desk tried to barge in with out knocking. Then proceeded to yell at us when I locked the door while we got out things and a leash on our dog. When following us out to make sure we were leaving, like we had done something wrong. I can not say how much I tell someone to avoid this property.

Pet

8/10

Excellent

29 May 2026

Madeline

The room was what we were expecting for the price which was perfect! The only disappointment was when I came down for breakfast they only had 3 small muffins left and some oatmeal. There was also a line behind me. It was a very basic grab and go breakfast on one small table with coffee, tea, hot chocolate, etc. I’m assuming more muffins would have been brought if requested, but I just wanted to note my experience for anyone who seeks out breakfast options with their hotels.

Partner

2/10

Poor

25 May 2026

Michael

Hotel smelled like an ashtray, couldn’t breathe.

Self

4/10

Poor

24 May 2026

Wei

Room was just OK. Lobby has several steps of stairs that needs to carry luggage over. Breakfast was just for grab on which was snacks more precisely. Not recommended.

Family

6/10

Pleasant

23 May 2026

Kayla

The hotel had a lingering smell of weed and the rooms smelt old and musky. We were in a room at the end of the hall by the exit door and people were going in and out all night until 4 am and you can hear the door slamming. The bed was hard and the pillows are very flat so I didn’t get a good sleep. There was also an outdoor spotlight by our window and it looked like the sun was peeking through all night. Its just a very outdated and uncomfy stay all together.

Partner

4/10

Poor

18 May 2026

Brandon

Was a little run down with outdated amenities

Self

4/10

Poor

16 May 2026

Gina

I don’t know how this hotel got such a high rating. High point: the staff was friendly and helpful. Worst: our nonsmoking room reeked of cigarette smoke, as did the entire nonsmoking hallway. The room itself was not very clean at all. The mirrors had been wiped with a dirty cloth. There was visible dust on the furniture. I expected the outdated finishes, tiny pillows, and thin towels, but there’s no reason for a dirty room at any price. We cancelled our second night.

Partner

10/10

Exceptional

14 May 2026

Angela

Good place!

Self

2/10

Poor

14 May 2026

Glenn

Hotel smelt like straight weed. Asked front desk before check in she told me it was just by the door because people outside and coming and going with not much airflow. That was a complete lie every floor smelt like you were hot boxing. Front desk didnt even advise or seem friendly on check in handed me a card and said a room number that was it. Beds are like rocks the ground in Afghanistan was more comfortable that the bed.

Friends_and_family Family

4/10

Poor

09 May 2026

DANIELLE

It says breakfast but it’s just granola bars and coffee. The rooms aren’t updated at all. We paid for a queen bed and pull out saga but when we arrived the pull out sofa was broken so they gave me a roll away bed and still charged full price. It was supposed to be smoke free but smelled of cigarettes and marijuana. The location is its best feature. I wouldn’t book again though.

Family

2/10

Poor

06 May 2026

Eric

Everything was dirty. Floors were splitting. Shower didnt even work. Had to fix it so that we could shower. Found womens finger nail in hall way and in our room. No extra blankets for the fold out bed that was broken. There were cocroahes in the sink. Most disgusting place ive stayed in a long time. Wish I could have got my money back and went somewhere else.

Family

4/10

Poor

30 Apr 2026

Amy

There needs to be a warning for this hotel that there is no elevator. Also, entire hotel smelled like smoke. My rooms bedding, kitchen and bathroom were clean but the floor wasn’t clean, there was food embedded in the office chair and stains on the walls. Also there were cigarette butts and bags of garbage on the floor in the hallway.

Pet

4/10

Poor

29 Apr 2026

Diane-Larry

Room looked clean but really wasn't when looking close. Bedding smelled terrible. No hair dryer. Towels were so small needed 2 to dry off. Breakfast terrible.

2/10

Poor

22 Apr 2026

Michael

Bad Spot

Self

4/10

Poor

09 Apr 2026

Jeffery

Continental breakfast

Partner

10/10

Exceptional

04 Apr 2026

Chad

A+ GRAB N GO BREAKFAST

Partner

2/10

Poor

28 Mar 2026

Maili

They told me my room wasn’t ready and it was 6:00 pm so they put me in another room. The halls and room smelled so disgusting. Dirty handprints on the wall, shower floor dirty, stains on the wall, greasy fingerprints on the wall. Disgusting. I didn’t even feel comfortable sleeping in the bed so I brought my own blanket inside to sleep on top and cover the bed

Self

4/10

Poor

15 Mar 2026

Victoria

There was a hole in the sheets with lots of stains and one side of the bed was broken and felt like a sink hole. We could have gotten unlucky but I don’t think I would stay here again. The staff was very nice tho!

Partner

6/10

Pleasant

01 Mar 2026

Mark

The staff were fine however I had to go to two or three different rooms to find a room that did not smell like smoke. There’s no smoking signs throughout the facility, but nobody abide by them.

Self

6/10

Pleasant

22 Feb 2026

Bert

Front desk ladies were helpful and nice. Room hasn’t been updated like the description says. If you’d like dishes/cookware you have to call front desk to get them. There was nothing in the room. LED light in kitchen had no cover.

Self

2/10

Poor

31 Jan 2026

Donny

Whole place smells. Door security latch locks after you leave the room and front desk person has tool that she used to unlock so apparently that happens a lot instead of just repairing!!! The heater was not plugged in and there were kinky lil hairs on a washcloth.

Partner

8/10

Excellent

21 Jan 2026

Ramona

Nice clean rooms, convenient to I40, friendly and helpful staff, your own little kitchen for people staying longer.

The breakfast offering was just coffee and a granola bar, but we found a nearby place called Scrambled Jake’s that was very good before getting back on the road.

Leisure Family

4/10

Poor

25 Dec 2025

Shailesh

Overpaid.

Leisure Partner

6/10

Pleasant

17 Dec 2025

Scott

The place is decent and for the price is a good value if you just require a place to sleep. It is much better than the ones right off 75.

Leisure Self

8/10

Excellent

10 Dec 2025

angela

Enjoyed!

Business_and_leisure Pet

2/10

Poor

01 Dec 2025

LISA

Upon check-in I learned there were no elevators so I had to carry my heavy suitcases upstairs. This property does not meet ADA standards. There is a heavy smell of marijuana in the hallways and the first room that I was assigned the smell got so bad in there that I had to change rooms and still place a towel under the door to prevent other smells from entering my room. The rooms were not very clean either. One of the evenings that I stayed here, around 2 o'clock in the morning there was a fight in the hallway with a woman screaming at the top of her lungs at her mate all the while he was yelling for his dog that got out. This is a no smoking property however it is not enforced and the entire lobby and hallways smell heavily of marijuana.
This establishment would not be suitable for children unfortunately. I will not be staying at this establishment again. The staff did not seem to care that that there was not an elevator and would not answer me when I asked what they would do if I was wheelchair bound. They did not seem to care about the drug use either. The man that helped me switch rooms was accommodating to the best of his ability however there was a language barrier. Needless to say, I am disappointed and expected something better based off of the online rating and pictures.

Leisure Self

10/10

Exceptional

29 Nov 2025

Cheryl

the staff is great!!

4/10

Poor

15 Nov 2025

Bradley

Could hear a lot of people fighting on friday night, some intoxicated other people around, messed with sleep. Room is moderate to low quality, but not too bad considering the price.

Business Self

6/10

Pleasant

29 Oct 2025

Kay

Price was good, but the room was very old. Counters and chair had nicks and damage. One kitchen drawer completely missing. kitchen sink dripped. A stove knob fell off on its own & couldn't be reattached. The security bar/latch on door was broken off. Bedside lamp had no bulb. There is no ice machine in this hotel.
Sheets and towels were clean. A/C worked well. Front desk lady was friendly, available and helpful. Parking was free.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Bert

Prepackaged food.

Self

4/10

Poor

21 Oct 2025

kenneth

I saw an accurate review too late. Had I not paid in advance, I would have hi tailed it out. Tons of smoke in the lobby and it got worse headed to the room. Our room initially smelled of paint, which I thought was a blessing. The smoke overpowered that paint in a hurry.

Towels were either just folded again after animal bathing, or just naturally hairy. Wear your shoes at all times.

For the first time ever I put a chair to help secure the door.

I know it was not an expensive option, but since it was close to destination.

Highly advise, KEEP LOOKING

Partner

10/10

Exceptional

17 Oct 2025

Barbie

Location was good - check in was very seamless. Room was nice & very clean

Leisure Family

10/10

Exceptional

14 Oct 2025

Joe

Everything

Business_and_leisure Family

4/10

Poor

14 Oct 2025

Thomas

Fights in the corridors, smells like pee and cleaning solution. Mattresses are rough.

Business

8/10

Excellent

13 Sep 2025

Tom

Not a nice hotel or room

Leisure Partner

6/10

Pleasant

08 Sep 2025

Verified traveler

Smelled of smoke

My boyfriend and I were only there to sleep, so we didn't get the fully experience of the hotel. However, as soon as we walked into the lobby to check in, we smelled strong smoke from cigarettes. The odor kind of went away as we walked closer to the hotel room, but we could still smell it a little.

Partner

6/10

Pleasant

07 Sep 2025

Verified traveler

You tricked me!

This is the place for you! But only if you're looking for guests walking around the lobby, drinking liquor from a bottle, 30+ hairs in your shower, and just mini muffins as your \"free breakfast\"! The guest ratings did not match the actual hotel stay...

Self

6/10

Pleasant

02 Sep 2025

Tammy

Great people, great bed, room not the best

The people were amazing, the bed great! The towels were soft and clean. The room was half way below the ground and there was mold in a lot of places. The door electronic worked but the handle did not work…but the other people there on the floor were great and friendly. I felt safe there with the nice people.

Self

10/10

Exceptional

19 Aug 2025

Shawnn

Great service

Business_and_leisure Self

8/10

Excellent

17 Aug 2025

Louis

While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom.
If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave.
Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area.
I would consider staying here again if I need to go back to Knoxville.

Leisure Partner

2/10

Poor

14 Aug 2025

Joshua

Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.

Business Self

2/10

Poor

04 Aug 2025

Silvana

Dirty, unsafe, hair in bed, wet shower, police in building due to some issues, basement room, broken appliances, dirty overall

Business Partner

2/10

Poor

03 Aug 2025

Jim

Filthy, dirty room. This should not be an American option. Go to India if you want something comparable.

10/10

Exceptional

27 Jul 2025

David

Great

Leisure Family

2/10

Poor

26 Jul 2025

Teresa

Was not clean and unpleasant odors

Leisure Family

2/10

Poor

09 Jul 2025

Kate

The room had an overwhelmingly musty smell. Cleaning was limited; it appears they changed the towels and sheets and that was about it. The floors weren’t even swept and were filthy. The bed was creaky and uncomfortable. The faucet to turn the water on was broke off and just sitting in the side of the filthy tub. When I pulled the lever to turn on the shower head, mote water came out of the faucet than the shower head. It was bad enough I even wrote to corporate. Random, small issues aren’t a big deal, but this property is clearly neglected.

Leisure Partner

2/10

Poor

01 Jul 2025

Sherri

Checked in ok. Went around back to go to room, open the door to the hallway and was hit with the smell of cigarettes and some pungent food smell. Supposed to be non smoking hotel. Went in room smelled like straight up cigarettes. Bathroom had mold in shower. There was no hair dryer. The furniture was old and worn out. The pillows smelled like cigarettes. The door leading out back did not have a lock so the building wasn't secure. All night long things were moved and clanked on the floor above. Couldn't sleep because of the noises. Had the leave the fan on full blast just to stay cool. Don't stay here.

Leisure Family

2/10

Poor

30 Jun 2025

Verified traveler

Spacious room, good location, worst smell ever

The cigarette and pot smoke smell at this property was unbearable, especially for a family trip with kids (traveling for a funeral, no less). I know this area of Knoxville well and assumed the hotel would be in much better condition than it was. The room was had was large, but we couldn't bear to stay in it due to the overwhelming smells in the room, lobby and hallways. I got a refund for one of three nights, wish it was more. This place is a mess.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Andrea

I liked that it was convenient to everything.

Business Partner

2/10

Poor

06 Jun 2025

Sheena

The reservation stated hair dryers were available upon request. I requested a hair dryer but was told that they do not have hair dryers. This was a first for me. The refrigerator in the room did not open fully as the door hit the stove. The bed was not comfortable and there were dogs barking consistently.

Leisure Partner

2/10

Poor

29 May 2025

Penny

Location and my room was dirty, very poor housekeeping.

Leisure Partner

2/10

Poor

28 May 2025

Evan

Horrible smell filled the entire room and room looked like a bull ran through it

Leisure Pet

8/10

Excellent

25 May 2025

Russell

We had to switch rooms for a stain on the bed sheet and the tv didnt work. But over all very nice stay. Staff was very nice. Definitely will stay again.

Business_and_leisure Family

2/10

Poor

10 May 2025

Desiree

The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.

Leisure Self

2/10

Poor

27 Apr 2025

Joseph

Disgusting place

Leisure Partner

2/10

Poor

07 Apr 2025

bill

burn marks on tub, holes in walls, carpet real dirty, desk chain - arms loose, fabric torn, chair - fabric real dirty, inside lock only had two screws holding in door and those were loose,

Leisure Self

4/10

Poor

30 Mar 2025

Kenneth

Buggy weekend!

Room was not ready when we arrived an hour later than check in. Staff did their best to complete as quickly as possible, but the room was bug infested. Needless to say the wife was not happy!

Partner

2/10

Poor

30 Mar 2025

Kathryn

I found another place to stay the second night I was in town - even without getting my money back. Dirty (horrible!), loud.
Do not stay here.

Leisure Self

8/10

Excellent

28 Mar 2025

Barbara

Nice clean hotel

Leisure Self

4/10

Poor

09 Mar 2025

Nevaeh

Dont be cheap and go elsewhere

Room smelled of cigarettes, clearly had not been cleaned in a few visits. Towels and bed sheets were yellow.

4/10

Poor

03 Mar 2025

Michael

Did not have a reserved room available after overbooking, tried to charge more for a smaller room than my original room cost, and finally was told the second floor was the top floor by the attendant on duty after trying to make sure I was in a low noise area because I had my dog with me. This is a three-floor facility.

This is outside of the hotel's control, but there were several very odd individuals around the hotel. One individual was sitting on my car's front bumper and did not respond when spoken to. Overall an odd area and an unpleasant stay.

Leisure Pet

10/10

Exceptional

09 Feb 2025

Verified traveler

Great supportive staff, centrally located, clean and quiet

Self

2/10

Poor

09 Feb 2025

Danielle

Terrible-

This was terrible. I trust the reviews and had higher hopes than this. When we arrived, the couch bed was completely unusable. The closet was broken. The towels had stains and the bed sheets were stained. There were crumbs at the bottom indicating that the sheets were not changed between users. There was mold in the shower. Had we not gotten it at 12:30am, I would have left. The kids socks were black indicating that the floors were not clean. When sleeping it felt like bugs were crawling on us. Also, at night there was a BRIGHT light from outside. Overall terrible 100% do not recommend. Spoke with front desk about complaints and were told a manager would get back to me.

Friends_and_family Family

2/10

Poor

31 Jan 2025

John

Poor maintained room, bathroom door would not close & latch because door hit jam, broken handicap bar with jagged metal edges which could cause a serious cut, entrance door sweep missing that has a 1 inch gap, main light cover hanging partially off, countertop molding coming off, dirty walls, hard bed, …….

Leisure Self

6/10

Pleasant

23 Jan 2025

Candace

Very basic. No internet. Grab and go breakfast was really basic, tea/coffee, breakfast bar, etc.

10/10

Exceptional

17 Jan 2025

Verified traveler

The best extended stay in Knoxville!

All staff are respectful of guest privacy while being truly available 24/7 to fulfill requests or address concerns. This extended stay does an excellent job of creating a home away from home with exceptionally kind and hard-working staff.

Self

2/10

Poor

05 Jan 2025

Verified traveler

Uncomfortable is an understatement

The place is old. Towels were cleaned but you could see they were at least 5 years old, even had holes!. The bathroom counter along with the shower pan hasn’t been cleaned in a while and were stained. Lastly the bed covered had stains on it. I had to sleep fully cloth.

Self

4/10

Poor

21 Dec 2024

Dana

BEWARE OF AWFUL ODOR

I travel with my dog, so I was put in a “pet room.” No carpet, ok, understandable. But it was cold, zero color or decor. Again, one night, whatever.
However, THE ODOR WAS HORRENDOUS. It smelled like stale smoke, which made me sick to my stomach and triggered a migraine. Even my dog refused to eat.
On top of that, the mattress was so thin, springs dug into my back. Even if I managed to fall asleep despite the smell, I was woken up being stabbed by springs.
I was directed to a back door and felt hidden away, as I was not even permitted to walk down the hall with my pet. Pet friendly? They shame you for having a pet.

Self

4/10

Poor

16 Dec 2024

Mellissa

I was first put into a room with no mattress topper and over used sheets (you know the sheets with little balls all over it). The bed was hard. I woke up with a sore body. Terrible sleep!!! I was moved into a room with a bandaid in the shower. Obviously they hadn’t properly clean the room. Just a pay a little more for a better hotel trust me! If they put you in room 210, don’t do it or you’ll pay the next day.

Business Pet

8/10

Excellent

14 Dec 2024

Jason

Extend your stay-yes please!

The staff here is really kind and generous with their time. Couldn’t ask for a better place to call home for a short time. We were upgraded to a one bedroom apartment and it has been amazing having the space. Really a nice place with great people!

Partner

6/10

Pleasant

10 Dec 2024

Verified traveler

I was surprised to find the cleaning crew in my room way almost an hour before check out time and some things went missing to which when I asked about them, I was told that they had not seen them

Partner

4/10

Poor

13 Nov 2024

Susan

I felt the property didn't advertise as it truly was. The exterior doors that led directly to my floor were locked until a certain time of day while the reception staff acted as though it was fine all the time-I guessed the time when they were unlocked. There wasn't an elevator that I could find. Everything that I assumed would be in the room was not, such as a coffee maker, etc.--those had to be requested. The staff would respond when asked, but nothing was ever fully explained. Then, to charge for local calls on the phone was icing on the cake.

Business_and_leisure Self

6/10

Pleasant

12 Nov 2024

April

The property was fine for what I needed for a night, but the bed was hard and the pull out bed in the couch was so old, you could feel the springs in the mattress. There was nothing luxurious about this room, but it was clean.

Business Pet

6/10

Pleasant

11 Nov 2024

Katie

Vaping is smoking---- Sorry, but it is

The excessive smell of weed in the lobby is too much. Vaping is smoking & when the smell over powers everything else it's an issue. The morning staff had their vapes laying all around the breakfast area in the lobby. It's just too much.

Friends_and_family Family

6/10

Pleasant

31 Oct 2024

Brian

Not Horrible, but not good either

4/10

Poor

23 Oct 2024

Jose Luis

The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). \"Breakfast\" is only coffee and a muffin. However, it's in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.

Business Self

4/10

Poor

26 Sep 2024

Misty

When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tried to suck it up to just get a few hours of sleep & get back on the road, but we left a little after 1AM & NO sleep & briefly showering (reluctantly). Sleeping in our car at a rest stop was a better experience than we had at this establishment. I wouldn’t pay more than $40/night for this place.

Leisure Partner

2/10

Poor

21 Sep 2024

Asia

I had high expectations for this non-smoking facility, but unfortunately, my stay was far from satisfactory. Upon entering the room, I was hit with a strong smell of cigarette smoke, which was very off-putting for a non-smoking space. The cleanliness was also a major issue. The bathroom clearly hadn’t been properly cleaned, with used soap and shampoo left from the previous guest, and the towels and rags had visible stains. The floors felt dirty and unkempt, and to top it off, I found leftover beer in the refrigerator.

The environment outside wasn’t any better. There were people hanging around late into the night, drinking beer, which made me uncomfortable. The check-in process was equally disappointing. The representative wasn’t friendly, and to make matters worse, they charged my card a day before I arrived when they were supposed to charge me at check-in.

Overall, this was a very unpleasant experience, and I wouldn’t recommend staying here.

Leisure Partner

2/10

Poor

19 Sep 2024

Verified traveler

Stayed here w/ my daughter while touring UTK. Never have I stayed in a more disgusting place in my life. Linens and towels were old and stained. Floor was littered with hairballs, and there's no carpet in the rooms so you can hear your neighbors to the left, right and above. At night, it acted as some type of crackhouse. People yelling, playing music IN the hotel at all hours and outside acted as some sort of \"crack house\" with people hanging out in the parking lot all through the night. If you care about yourself and your family, I suggest finding another place to stay. Also, the staff at the front desk seem to never be around. @hotels.com - do yourself a favor and unlist this place as a place to stay.

Friends_and_family Family

4/10

Poor

16 Sep 2024

Timothy

Our entire room floor was sticky everywhere you walked, I saw staff taking out trash all piled up on the luggage cart. I would never recommend this dirt hole.

Friends_and_family Family

2/10

Poor

14 Sep 2024

David

I would not recommend unless you want to hear noises all night.

10/10

Exceptional

14 Sep 2024

James

Convenien

4/10

Poor

02 Sep 2024

Terry

No bed bugs noticed

Leisure Partner

8/10

Excellent

01 Sep 2024

Carol

Sheets were dingy and i questioned whether they had even been washed.

Leisure

6/10

Pleasant

17 Aug 2024

Matthew

Floor was sticky.

Leisure Self

4/10

Poor

17 Aug 2024

Kerry A

Just average.
Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels.
Hair from previous occupant was on the floor.
One of the towels had stains on it. Bed was clean but very uncomfortable.
“Breakfast” was coffee & granola bars.
Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway).
Would not recommend

Business_and_leisure

2/10

Poor

16 Aug 2024

Verified traveler

This stay was very different from any others!

Upon checking in, I get to my room. The air wasn’t running, as expected. I try to turn it on. It does not work. I push all the buttons, nothing happens. So I call the front desk. Tell the assistant I cannot get the air to turn on. He tells me I’ll be right there. He gets there, works with it for about 10 minutes and finally gets it to come on. After explaining they do not have a maintenance man right now he just up and quit?! So that doesn’t explain why The complete front parking lot was blocked off upon arriving and almost all of the back except for one tiny area. I had to wait 10 minutes to park. Back to the room. I should have snapped some pics. I wasn’t going to be in that area more than 24 hrs. Cuz I was leaving the next morning, after checking out. Or I would have The bathroom door wouldn’t shut all the way. It looked cracked all the way down. Maybe someone got mad idk? The shower was a nightmare! I understand the water filling up/not draining with the tub part running, and not the shower. But this time, even with the shower on it wouldn’t drain it all it either needed Traino or a plumber to look at it. It didn’t even start draining until you turned the water all the way off it just filled up and filled up with the shower running it felt so nasty just standing there with the water filling up and you’re trying to shower, I was trying to get out as quick as I could! The bed hurt my back then the next morning they were hurrying me out. Checkouts always been at 12, not 11!

Self

10/10

Exceptional

11 Aug 2024

Christine L

It was ok. Did not have elevator sonic had to walk up steps to second floor.

Self

6/10

Pleasant

04 Aug 2024

Walter

It was close to my family .

Leisure Pet

2/10

Poor

04 Aug 2024

Kristin

Don’t stay here for the price.

Smelled awful. Likely people living there, loud arguing from guest's room next to us. Staff was accommodating to move our room which was quieter. Wouldn’t book there again. Worth about $20/night not what we paid.

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Thomas M

Clean and inexpensive. I stop here regularly, and have for years.

Friends_and_family Family

4/10

Poor

20 Jul 2024

Julie

Bed spead was dingy people cussing outside my window people screaming in hall way