Name: MainStay Suites Knoxville - Cedar Bluff
Address: 214 Langley Pl, Knoxville, 37922, US

4/10

Poor

27 Jun 2026

Victoria

The door didn’t properly seal in the top corner, the buildings exterior had random junk and trash all over. The shower was stuck on hot and you couldn’t turn it down. The bed spread had a stain on it. The woman who check us in wasn’t super friendly she almost judged us for booking a room with two twin beds. She mentioned once we were getting two twin beds we said ok, she then felt the need to mention it in a different tone we just said okay.

Family

2/10

Poor

17 Jun 2026

Daniel

We killed several bugs in the room before leaving. Even several cockroaches. They were friendly and helpful but it was too much for me.

Family_with_children

4/10

Poor

17 Jun 2026

Kathryn

This stay was disappointing. Despite a reported recent upgrade, the mattress was so old it had two troughs and then a ridge in the middle. The outside was not tidy. The staff was quiet spoken and when misunderstandings occurred turned defensive. Other aspects were less than desirable.

Self

2/10

Poor

15 Jun 2026

Rabia

Cockroaches, smelling the room, not clean room

6/10

Pleasant

29 May 2026

Laura

The property needs some cleaning and paint. The first room I was given smelled like pot, so I had to ask for a new room. The luggage carrier was broke. The lobby needs to be updated.

Partner

6/10

Pleasant

22 May 2026

Kim

More of an extended stay motel. Not clean. Pictures do not show this particular location; very misleading. Mold in bathroom, unfinished mud where someone was trying to fix. Plywood for holding toilet paper roll to wall. Dirt in every corner we looked and had to physically hold remote together to get it to work.

Partner

2/10

Poor

20 May 2026

grace

Room was dirty

Partner

2/10

Poor

18 May 2026

Frank

Room was not clean and felt dumpy. Photos online were misleading and did not capture what the actual room looked like. We had loose hairs on our towels and condition of floors/ walls is very poor. The noise level of the rooms is also a major issue. Walls are super thin where you can hear the highway loud and clear and people upstairs. Other online reviews reported the same if not worse issues which sealed the deal for us. We immediately canceled our 3 night stay the night we checked in and looked elsewhere. Not worth the stay unless you are seriously strapped for money.

Partner

4/10

Poor

15 May 2026

kaylee

smells terrible in the room and the pictures are false advertising

Partner

6/10

Pleasant

30 Apr 2026

David

AC was good. Kitchen was well stocked. Room had a musky smell.

Self

8/10

Excellent

18 Apr 2026

Darrell

This place was built in the 90's, and then it was renovated in the 2020's, I believe.

Everything was clean. The floors were swept but still sort of dirty, but I am not going to complain.

Everything in great working condition with the room I'm staying in, and the room is very spacious. I was surprised at the friendliness and great service from the staff. No problems so far.

Some of the doors have deformed over time, so you'll have to cover the cracks or light may escape into the room at night. Apart from that, great place for the price, whether you're traveling alone or with family or a partner.

Self

6/10

Pleasant

18 Apr 2026

kaitlyn

hair on the bathroom sink when i arrived and the tv didn’t work :/

Partner

8/10

Excellent

13 Apr 2026

Georges

Room was good. I saw couple ants on the floor

2/10

Poor

12 Apr 2026

Dorathea

I did not stay at this facility because it did not seem safe, with no outdoor lights to safely enter directly into my room. Additionally, this facility does not match the pictures shown on Expedia's website. They refuse to refund my money despite my not staying there. I would not recommend the Mainstay Suite, which is just a room with two beds and a table, to my family and friends.

Friends

2/10

Poor

03 Apr 2026

Angela

Definitely would NOT recommend!! We checked in really late after traveling all day. Our room reeked of cigarette smoke and the room was definitely not as nice as the pictures, specifically the bathroom, it was disgusting. Spend the extra money and stay somewhere else!!

Friends_and_family Family

2/10

Poor

03 Apr 2026

Joseph

Avoid. The room was dirty, and full of roaches. Stains on ceiling. Despite signs saying housekeeping was only available upon request, and despite putting up the do not disturb sign, II was woken up by housekeeping TWICE. When I told staff not to let it happen a third time, I was told I was being rude. The motel is also immediately adjacent to a highway and is quite noisy. Besides the incompetent staff, roaches, and noise, the fellow guests also leave a lot to be desired. Do not recommend.

8/10

Excellent

29 Mar 2026

Stephen

A quick trip to the area after a long drive had me exhausted. Thankfully, I was greeted warmly, given a clean, comfortable room, and able to recharge with a quiet, restful night's sleep.

Self

2/10

Poor

28 Mar 2026

Taylor

Power was out. Right by the freeway. Heard noises all night

Family_with_children

2/10

Poor

15 Mar 2026

Bruce

i would not stay in this hotel sorry it not good

10/10

Exceptional

06 Mar 2026

Avette

Yes

10/10

Exceptional

02 Mar 2026

Rita

Very clean. The front desk ladies were so helpful and kind.

10/10

Exceptional

20 Feb 2026

Dajour

Consistent with good communication and the most comfortable you’ll find for the price

2/10

Poor

18 Feb 2026

Sarah

Th room was filthy, there were marijuana roaches in the elevator and on the bannisters of the walkways, the whole place just felt very neglected. The only reason we stayed was because the beds were clean and comfortable and we were exhausted from a long drive.

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

Rana

It was fine for 1 night stay any more days it would have been a different experience. The highway noise kept me up all night. Need better sound insulation

Business Family

8/10

Excellent

26 Jan 2026

Veigh

Staff was very courteous and helpful.

Business

8/10

Excellent

26 Jan 2026

Veigh

Staff was helpful with problems with the stove.
Very willing to accommodate. Serviced room a couple times even though I did not request.

Business

6/10

Pleasant

13 Jan 2026

Dennis

Staff were nice. Room was Ok, nothing bad, nothing great. Room itself (walls, baseboards) could be a little cleaner, but they weren't filthy either. For the price, I would stay again.

Business Family

4/10

Poor

06 Jan 2026

Ruben

This was one of my worst stays in Knoxville. The property started off as fine until we slowly started seeing insects within our room, starting with ants to later roaches. Additionally, my family experienced a situation in which other guests, we assume, seemed to be causing my family to feel uncomfortable to the point in which one was trying to force themselves into our room. This was then mentioned to the hotel staff and the member just brushed it off, and when asked about a refund pulled the “no refund/ cancellation card.” This place was not what we thought it was going to be.

Business_and_leisure Family

10/10

Exceptional

22 Dec 2025

Lunella

Room spotless andvroom was booked by mistake but let me tell you this hotel was clean cute very comfortable and customer service was awesome will stay again and again

Business Family

10/10

Exceptional

22 Dec 2025

Robin

Clean and comfortable bed

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Larry

Felt like home very clean linen and nice staff

10/10

Exceptional

07 Dec 2025

Joe

All was great

Leisure

10/10

Exceptional

03 Dec 2025

Kristi

Clean room and quiet

Leisure Self

2/10

Poor

30 Nov 2025

Martin

Loud trucks all night. I requested another room further from the highway prior to checking in but they would not change it even though they had many.

Leisure Family

10/10

Exceptional

30 Nov 2025

Sissy

The staff was very friendly and the room was clean and comfortable.

Friends_and_family Family

2/10

Poor

15 Nov 2025

Kristina

The room its self was fine, however the customer service was horrible. The manager or owner of the property was rude, disrespectful and mean. I have worked the front desk of hotels since 2018 and know very well how someone is so supposed to carry themselves when speaking with a guest. He came banging on my door and then opened my door without permission and screamed at at me saying I needed to checkout or pay when I had already paid for the reservation and checked in the orevious night to extend my stay. He kept questioning if my dog was truly a service animal implying that I was lying. He also made disrespectful remarks about me and my family being homeless and junkies when we’ve never done drugs. When I showed him that he was wrong he didn’t even so much as look my direction or offer an apology. He was like this n for the entire stay. I’ve never felt more belittled as much as I was this last few days.besides that, there were roaches in the room and housekeeping never came to exchange linens or take the trash etc. I will never stay there again. And I cleaned the room spotless on my way out and he refused to give me my $100 deposit back.

Business Pet

2/10

Poor

14 Nov 2025

Herman

Old and dated

Leisure Family_with_children

8/10

Excellent

07 Nov 2025

Cory

Not the best..but it works

Leisure Family

8/10

Excellent

02 Nov 2025

Glenn

Room was clean, location was excellent

Business_and_leisure Self

2/10

Poor

02 Nov 2025

VALERIE

No internet the entire time we were there. Other rooms were complaining to front desk about it when I checked in too. Rupa, front desk clerk, followed us to our room to make sure we didn’t have a pet with us?? Seriously? The room we were assigned was located at the back and there is very little door/window insulation so we heard loud interstate noise and sirens all night (it was the loudest room I’ve ever stayed in). Got no sleep at all. Will not stay here again.

Partner

6/10

Pleasant

01 Nov 2025

Jennifer

Everything was adequate.

Leisure Pet

4/10

Poor

24 Oct 2025

John

The room itself was dated but okay. There were roaches present in the kitchenette as well as the bathroom. In the shower, the switch between faucet and shower output broke as soon as we tried to use it. Some of the other guests were pretty loud

Leisure Family

10/10

Exceptional

13 Oct 2025

James

Everything was super functional and would give you the opportunity to keep food and cook if that's what you were looking for or just give you a place to crash if that's what you were looking for. The parking situation was a bit constrained but not terrible.

Leisure Partner

4/10

Poor

12 Oct 2025

George (Larry)

It’s a cheap place. Not up to Choice standards. Dirty bathroom. Room smelled like a smoking room.
Will not book again.

Partner

2/10

Poor

04 Oct 2025

Tyra

Roaches

10/10

Exceptional

02 Oct 2025

Leanna

Great service

4/10

Poor

24 Sep 2025

Jason

Desk clerk had to go check and see if a room was clean or not before I could check in. I really just wanted to go to bed...instead I'm waiting in the lobby for \"2 minutes please\"...it's been 5.. sigh

4/10

Poor

17 Sep 2025

Valerie

Roaches in this unit! Multiple joles around the room and around shower head. Outlet not safe when item was plugged in.

Leisure Family

2/10

Poor

15 Sep 2025

Louis

Poor room conditions when asked to switch rooms was not allowed in desperate need of repairs

Leisure Friends

6/10

Pleasant

14 Sep 2025

Joe

You get what you pay for.

Leisure Family

8/10

Excellent

08 Sep 2025

Donna

Very clean room was especially clean and very comfortable feeling like home

Business_and_leisure Family_with_children

2/10

Poor

06 Sep 2025

Richard

An old dump that smelled horrible. Just stay somewhere else for an extra $40

Business Self

6/10

Pleasant

06 Sep 2025

Verified traveler

Probably wouldn't stay again

I was in town for work and booked here due to its inexpensive price and proximity to the interstate and amenities. When I arrived, the hotel was more run-down than expected. The room wasn't very clean, with lots of grit on the floor and crumbs and othet unknown items on the chairs and furnishings. The remote was broken, the curtains wouldn't cover the edge of the window (and there was tape leftover on the wall from where someone had tried to keep them closed), and the entire place smelled strongly of food. Maybe this is because of the kitchenettes and long term guests who are cooking frequently. The room was also very loud, which made it difficult to sleep. The refrigerator frequently made a loud grinding noise and the a/c was also very loud while running. I could also hear every door closen shower running, and car drive by. The walls were thin and one night I could hear every word of the conversation someone had outside of my room in the stairwell for several hours straight. Although the person who checked me in was polite, the person who checked me out couldn't be bothered to say a word to me or the person at the desk ahead of me. One positive was that the bed was fairly comfortable. Wasn't clean or comfortable enough for me to stay again, even with the inexpensive rates.

Self

2/10

Poor

29 Aug 2025

Harry

Room had mold around the refrigerator rubber. No ice machine. No breakfast they advertised. How do I get my money back. Plus they dhut the elevator down around 8 pm. Stuck a note about painting. I am a disabled veteran. Had to lug my stuff up the steps to the second floor. Guess how fun that was.

Self

2/10

Poor

28 Aug 2025

Darrell

Very pissed

Unorganized room wasn't avaliable, they tryed to give me another room, i told them to cancel my booking, i arrived 3:10pm, why would a hotel overbook a disability room, so they gave my reserved room to another guess and i arrived early. Front desk lady was even rude about it like it wasn't they fault. So unprofessional.

Self

2/10

Poor

18 Aug 2025

Beth

The bathroom floor was sticky, there were insect casings in the kitchen on sink and in the paper towels. The entire suite floor was filthy and made my slippers stick to the floor and made the soles of them black. We had a fire alarm about 3am and when the fire trick left,, without turning on the siren, no one came to tell us we could return to our room. I will never stay here again.

Leisure Self

10/10

Exceptional

15 Aug 2025

Alice

The fresh was very friendly

10/10

Exceptional

15 Aug 2025

Elizabeth

Quick and easy

Clean, comfortably, and convenient.

Business Partner

10/10

Exceptional

08 Aug 2025

Phil

The kitchen

Business

10/10

Exceptional

31 Jul 2025

Caleb

My new favorite place

Worked perfectly for my business trip. Will stay here again and again if given the choice

Business

10/10

Exceptional

31 Jul 2025

Caleb

My new favorite for Knoxville!

Everything was wonderful, my new favorite place to stay for business in Knoxville. Thankful for a clean place and working Wi-fi!!!

Business

10/10

Exceptional

31 Jul 2025

Caleb

Great place

It was an excellent stay for the week I did business in Knoxville. I appreciate the kitchenette. Wi-fi worked fantastic and the room size made the longer stay more comfortable. Will return for future business trips.

Business

8/10

Excellent

25 Jul 2025

Jorge

It is well-located. It is good for the amount pay. It is a good, affordable, long stay place. It is not a luxurious hotel.

Business Self

10/10

Exceptional

25 Jul 2025

Chris

Amazing

10/10

Exceptional

24 Jul 2025

Isaac

It works for my purposes. Decent place.

6/10

Pleasant

15 Jul 2025

Amyriacle

Great stay, house keeping came and cleaned a day before check out without notice, you usually have to request housekeeping. My key card didn't work. I work early and get off late had to keep going to get the key card reactivated even though I was on another floor, this started happening close to the end of my extended stay.

Business

8/10

Excellent

14 Jul 2025

Sean

Functional not glamorous

I have stayed here twice now and have been very happy with this hotel. The area seems safe with plenty of dining options close by. The actual room is clean with comfortable beds and a full kitchen, even a dish washer and full-size fridge/freezer. The shower is pretty good with decent pressure. The AC took a bit to cool the room, but it was fine when it got going. This is a basic no frills hotel but functionally it was great. I will stay here again when I am back in Knoxville.

Business

8/10

Excellent

02 Jul 2025

John

THUMBS UP 👍 CLEAN, COMFORTABLE BED & PILLOWS, NICE LITTLE KITCHENETTE, & REASONABLE PRICE. Surrounded by places to eat and stores. Right off the I-40 Highway. The staff is nice. The air conditioner works well. Bathrooms are good.

Business_and_leisure Self

4/10

Poor

11 Jun 2025

JUDITH

this property was dingy and old. I had never stayed at a Mainstay Suites and was disappointed. the person who checked me in could not find my info. the room was small and strange. No breakfast either

Business Partner

2/10

Poor

09 Jun 2025

Tracie

The gentleman who checked us in/out was courteous and efficient. But the room, including the beds, had ants everywhere. We were offered another room, but chose to go to another hotel. The gentleman advised on how we got our refund, since we used a third party (hotels.com) to book. Refund was quick.

Can’t give the hotel a good review because of the ants…but the gentleman was helpful and kind.

6/10

Pleasant

04 Jun 2025

sarah

the room was nice however I requested a nonsmoking room, and it has a very strong stink of cigar, every time that I got inside the room seemed like someone was smoking inside just a few minutes before. Thats how strong the smell was.

Leisure Family

10/10

Exceptional

03 Jun 2025

Tamara

It's nice the owner is great the place is clean

Leisure Partner

2/10

Poor

01 Jun 2025

James

Weird

Went up to the room. TV didnt work and the place was weird. Had a weird feeling to it so i left and went to a different hotel.

8/10

Excellent

30 May 2025

mike

Decent hotel that is clean and reasonably priced.

8/10

Excellent

25 May 2025

Patricia

Main Stay

I would stay here again. Great location. The size of room was great we did find a stain uunder the under sheet. But other than that, it was great!

Friends_and_family Friends

2/10

Poor

21 May 2025

Logan

Not recommend

Business_and_leisure Partner

6/10

Pleasant

19 May 2025

Terry

The hotel itself was OK. The people above me were very loud and did not turn off their TV all night. I didn't get much sleep.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Chris

Clean also

4/10

Poor

18 May 2025

Scott

Poor quality

Had to change rooms because the shower didn’t work. Overall workmanship of rooms looked like it was done by a grade school kid. Cleanliness was not good as well.

Friends_and_family Family

8/10

Excellent

18 May 2025

Iva

Just slept there.

Friends_and_family Friends

8/10

Excellent

16 May 2025

Jennifer

Bed was comfy…better than more expensive hotels. We did have a small roach. Alive. Was so late when we saw it. So stayed anyways.

Partner

8/10

Excellent

14 May 2025

Eileen

Room was clean, bed comfortable, quick check in and friendly staff. Easy parking.

Leisure Partner

10/10

Exceptional

12 May 2025

Robert

Our room was clean, spacious, and perfect for our travel needs-- kitchenette allowed us to cook our own meal and store everything in the full-size refrigerator. The staff was very friendly and willing to give us information about the hotel and the area. We enjoyed our stay!

Leisure Partner

8/10

Excellent

08 May 2025

ROGELIO

Good

10/10

Exceptional

30 Apr 2025

Tracy

Fantastic

Really nice accommodations and customer service just hard to find / get to

Self

2/10

Poor

26 Apr 2025

Nicholas

Terrible

The whole property was filthy and gross. Hotels.com I would recommend taking this hotel off of your offer list.

Friends_and_family Friends

2/10

Poor

14 Apr 2025

Lisa

I should have known when I booked the reservation and it flagged the payment as non-refundable. This hotel was not in the condition that is shown in the pictures that are online. It was dirty and had spiders in most of the corners of the room. The bathroom had mold in the corners of the bathtub/shower and on the ceiling. In order to cover up issues in the bathroom there were large amounts of chalk in all of the seams. I hate to think what the chalk was covering up.

Leisure Pet

6/10

Pleasant

10 Apr 2025

Terrance

Not bad for the money but not great.

8/10

Excellent

10 Apr 2025

(Margaret) Maggie

Comfortable and clean. Kitchen was useful. Little more road noise than I expected but that happens when you are next to the interstate, easily drowned out.

Business Self

6/10

Pleasant

07 Apr 2025

Tamara

The front desk was very friendly with check-in. Beds are comfortable. 2 burner stove--only one burner worked when we were here a week ago. We told them we would be coming back through in a few days on the way back. Said he'd have it fixed. He didn't. Fortunately, someone was there to fix it while we waited.

Leisure Family

6/10

Pleasant

07 Apr 2025

Tamara

The front desk was very friendly with check-in. Beds are comfortable. 2 burner stove. Only one burner worked. We were coming back through the following Friday on the way back. Said he'd have it fixed. When we were packing to leave, ants were everywhere!!

Leisure Family

10/10

Exceptional

06 Apr 2025

Angela

The property was nice and clean. For the price this was a good stay

Self

10/10

Exceptional

01 Apr 2025

Kang-il

The price was reasonable for the facility.

Leisure Partner

8/10

Excellent

28 Mar 2025

Michael

Good stay no one refreshed the towels and coffee for the coffee maker. Other that that it was fine.

Business

2/10

Poor

28 Mar 2025

Katlyn

NIGHTMARE HOTEL. DO NOT BOOK.

This was one of the worst experiences I have ever had. I booked a king bed they put me in a queen bed room and that queen bed was broken and very uncomfortable. There was a couple arguing next to me all night I asked for a transfer and was told they would see what we could do when I tried to check back I was ignored. I tried to cancel the booking and then they moved me to a king. The representative at the desk asked me inappropriate questions about my friend who was there with me asking me again and again if he was my boyfriend making me very uncomfortable. Then the next morning I was awoken by the fire alarm that went on and off for over an hour.. this was apparently a scheduled test that I feel I should have been notified about if they knew they had this scheduled. The deposit is being held for more than 30days and there were roaches in the bathroom. Lots of arguing from other guests that wasn’t addressed while we were there. If you’re looking for a professional, safe, and appropriate hotel. DO NOT BOOK HERE

Friends_and_family Friends

4/10

Poor

19 Mar 2025

Lisa

The bed way very bad.

Leisure Family

2/10

Poor

18 Mar 2025

Angela

Bed was extremely worn out...terribly uncomfortable..disapointing after a 12 hour drive..shower was almost non existant....the stream of water was a trickle.. very sketchy looking ppl seemed to be living there ...???...it was very odd indeed.

Leisure Pet

6/10

Pleasant

15 Mar 2025

Loretta

I didn't like the very hard bed. I asked for extra towel upon ckeck in . It seemed like he didn't really want to give any out. He gave one extra

10/10

Exceptional

15 Mar 2025

Deborah

.

10/10

Exceptional

09 Mar 2025

karen

A reasonable price point if you just need a place to stay one night during travel. Was woken up at 1230 am by a man swearing and hollering. Perhaps par for the course for $65 a night, but we’re sandwiched between some very nice hotels in a good area with many dining choices.