Holiday Inn Knoxville West Cedar Bluff Rd

6/10

Pleasant

27 May 2026

Lilibeth

The hotel has potential to be great. It needs to be renovated. The pool area looks great but outdated.Indoor pool needs lounge chairs. Keyfabs needs updating. We have 2 key cards one works the other doesn’t end up getting 4 card key cards.

Family

10/10

Exceptional

26 May 2026

Dion

Stayed for five days during mid-May. Excellent facility, very helpful staff, clean, and great bathroom/shower. There was a very nice indoor/outdoor pool and hot tub. The hotel itself is set up for conferences but I didn't see any groups during our stay. Cedar Bluff is a great location for restaurants and shopping. It's convenient enough from downtown or UT to be there within ten minutes. The only thing to consider is heavy interstate traffic towards town from around 4-6pm. But, traffic only stays congested for about three miles. Greta value for the price.

Partner

2/10

Poor

19 May 2026

Jeffrey

The staff was polite but the room wasnt good. To start the entry door latch was loose. Then the bathroom door handle fell off. There was dust on the bathroom counter and the shower floor was uneven, you where standing in 2 inches of water while showering. We didnt voice our concerns with the staff, we just made do.

Family

4/10

Poor

18 May 2026

Robert

This is a very dated facility.it seems to be a busy location and they should use some of the Revenue to renovate it.
Here are just some of the issues I experienced
1.Hot water took a very long time to get to the shower.
2.Furniture in the room was falling apart such as the desk ready to collapse.
3.TV worked very poorly with channel selection and poor quality
4.Cards for door entrance to room were difficult to use and I was careful not to demagnetize them.
5,No clock radio in room
Would never stay there again

Partner

10/10

Exceptional

17 May 2026

Dawn

N

10/10

Exceptional

13 May 2026

Gregory

Room was clean

Friends_and_family Family

6/10

Pleasant

13 May 2026

alyssa

The showers and bathroom were not cleaned from the prior guest. there were still hairs on the floor and shower wall including hairs outside the bathroom on the floor. did not make the room feel clean at all.

10/10

Exceptional

11 May 2026

MELISSA

Room was clean and easily accessible. We arrived late and left early so we did not experience much while we were there.

Partner

10/10

Exceptional

04 May 2026

Kim

Danielle‘s restaurant and bar within the hotel was very convenient. Food was delicious and service was outstanding.

Partner

2/10

Poor

04 May 2026

Caleb

Toilet would not flush and was constantly running. Paid for king room and was given a double queen room. Bed was old spring mattress that was beyond due to be replaced. The paint on doors and halls looked rundown.

6/10

Pleasant

03 May 2026

Karen

The bathroom had mold and honestly could have been cleaner.

Family

8/10

Excellent

03 May 2026

Elizabeth

Stayed 2 nights. No issues. Clean. Staff was friendly.

Family

10/10

Exceptional

01 May 2026

Calli

Great breakfast and clean room.

8/10

Excellent

30 Apr 2026

Anne

Breakfast was good. A nice selection. I like the real dishes and silverware

Partner

2/10

Poor

26 Apr 2026

Sarah

Issues started when we had great difficulty getting in to our room due to a loose key card fixture. Problems continued when (after a 11hour drive) i had a cold shower due to NO HOT WATER. The shower handle was broken, spinning around without creating and hot water at all despite letting water run 10 minutes. We tried to call the front desk, but the phones weren’t working either. When my husband went down, they wanted to offer another room but none available. Final straw was a cold breakfast- eggs, sausage etc cold. Needs to say, we cancelled our other nights there.

Family

8/10

Excellent

20 Apr 2026

Mattia

The basketball court was an amazing way to get the kids to be active and burn energy. Pool area was fine needs updated. Arcade was a cool idea but was too cold to stay in after the pool. Room was average. Pillows were nice with options for soft and firm. Cleanliness could’ve been better but overall enjoyed our stay. Would stay there again.

Friends_and_family Family

4/10

Poor

20 Apr 2026

Joanne

We were in room 507. It definitely needs an update. The office chair was falling apart, the lounge chair was stained. The air conditioner was extremely noisy when cycling on. We’ll try another hotel next time.

Partner

10/10

Exceptional

17 Apr 2026

Javier

Muy agradable el personal y muy limpio

Family_with_children

8/10

Excellent

17 Apr 2026

Beatrice

The internet was good. The staff were friendly. But, the cleaning staff overlooked a pair of sweatpants that the previous guest left in the room. And the couch was torn up.Overall though it was a good stay

Self

8/10

Excellent

16 Apr 2026

Phillip

Breakfast was good.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

TINA

The room was not ready at checkin and it was 730 pm. But we only waited 10 minutes before getting assigned room. Check in staff was nice and apologized for delay. Room was clean but older decor. Comfortable bed. Check out staff was another story. She got our room mixed up with anther room and told me we had already checked out. She was adament about it. I called Hotel.com because i never got the checkout email. After speaking with Hotels.com rep I went back to front desk to double check, so we would've be charged another night for not checking out. Front desk staff realized she looked up the wrong room but tried to put it on me. I let her know SHE messed up, as i given her the room # and name. She was unapologetic for the inconvenience. She needs to be cleaning rooms not working the front desk. Definitely not people friendly. Other than that, the one night stay wasn't bad.

Partner

10/10

Exceptional

13 Apr 2026

Jaclyn

The room was very clean. We loved the walk-in shower and the staff was extremely friendly!! It was a great stay!

8/10

Excellent

13 Apr 2026

Monique

Don’t use breakfast facilities. Not included with room and was expensive

10/10

Exceptional

12 Apr 2026

Lisa

Nice hotel. Room was very clean and staff was very nice.

4/10

Poor

11 Apr 2026

Jessica

The front staff were very kind and helpful. While the property was overall clean, it was very dated and not well maintained. The furniture and walls were worn and patched, and key cards to pool area and some of the external doors didn’t work. This hotel needs a facelift bad!
In the room, the location led to a LOT of road noise from the interstate, but also the bathroom sounded like a plane during takeoff and you can’t turn the vent off. The deadbolt to our door didn’t work and we weren’t told we had an adjoining room and the deadbolt to that door didn’t work so we didn’t feel safe. Again, the room was clean and I could tell the linens had been washed, but they were stained in a large prominent area. The bed is very comfortable, but I couldn’t sleep at all because of all the road noise and guest noise.
My son loved the pool and he had no complaints but I wouldn’t stay here again.

Family_with_children

6/10

Pleasant

10 Apr 2026

Tara

The pool area was dirty and very run down. The online pictures did not represent the buildings current condition. Also, there was an old pizza crust on the floor in our room when we arrived.

Family

6/10

Pleasant

04 Apr 2026

Serena

Rooms were clean but worn. Beds were not supportive, no coffee in lobby, $15/person fir a buffet breakfast.

Family_with_children

4/10

Poor

27 Mar 2026

Remelida

The AC heater was very loud, needed turn off to sleep shower was old need replacement.

Partner

6/10

Pleasant

27 Mar 2026

Robin

Staff was nice, breakfast not included, rooms are outdated and floors felt sticky in most of the room. Not dirty really or bad ok for the price. Staff was nice and the lobby was nice.

Family_with_children

10/10

Exceptional

23 Mar 2026

Eric

Clean room

Family

2/10

Poor

20 Mar 2026

Michelle

The hotel pool was disgusting

Family_with_children

10/10

Exceptional

16 Mar 2026

Montrey

We loved the hotel. The only negative we have is the AC didn’t work properly. It only blew out hot air.

Family_with_children

10/10

Exceptional

14 Mar 2026

Liz

Didnt use the hot tub thisntime, but definitely plan on our next visit to use it and also enjoyvthe breakfast.

Partner

2/10

Poor

02 Mar 2026

Emily

This property is “dog friendly”, which equaled no sleep all night for our family due to the two dogs in the room next to us and one across the hall barking excessively almost all night and upstairs neighbors who thought stomping would somehow help the situation.

The beds were very uncomfortable and you could feel every spring and the food within the hotel was very overpriced.

The pool was swimable but the “hot tub” was unfortunately luke warm at best.

The property is in an easy location right off the highway though.

Family_with_children

6/10

Pleasant

01 Mar 2026

Ginger

It was ok. Not the cleanest. Showers, floors, elevators, fixtures etc. Definitely could use an update. We also couldn’t get fresh towels. We were told they didn’t have any. Ok for one night I guess.

Family_with_children

10/10

Exceptional

25 Feb 2026

Amy

Staff was very courteous

Partner

10/10

Exceptional

23 Feb 2026

Esther

Comfortable beds, no mold in the shower, nice pool and spa, and a fun cafe bar.

2/10

Poor

23 Feb 2026

Merryl

Check in was ok.
The mattresses poked me. So they were not the best. There is no nightlight in the room so I had to leave the light in the bathroom on in order to see my way to the bathroom if and when needed. Breakfast is available at an ADDITIONAL COST! Why.
On my way to the hotel I called and asked if I could have a fan in the room, was told they do not provide it.
I will never book this hotel again.

Family_with_children

10/10

Exceptional

18 Feb 2026

Jennifer

Nice room and great location for getting food and shopping.

8/10

Excellent

12 Feb 2026

Shane

clean room.

Business Self

10/10

Exceptional

06 Feb 2026

DEBORA

It is all good!

10/10

Exceptional

05 Feb 2026

DEBORA

Staff, rooms, bar, and restaurant were all good

10/10

Exceptional

25 Jan 2026

linda

Yes. Nice and clean

8/10

Excellent

25 Jan 2026

Gregory

Decent hotel respective to Knoxville hotels. Didn’t price gouge too bad on a gameday and rooms were clean and service was nice and friendly. I would consider starting here again for sure.

Leisure Family

6/10

Pleasant

12 Jan 2026

Gary

Bed was extremely squeaky

10/10

Exceptional

05 Jan 2026

Kimberly

The staff was friendly and helpful from check-in to check-out. Our room was clean and comfortable; and the lobby was decorated beautifully with the warmth of Christmas.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Douglas

Very nice location and room was great. Staff at desk and restaurant were awesome.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

John

Excellent staff! Room was very clean!

Leisure Pet

10/10

Exceptional

29 Dec 2025

rodney king

I travel every Christmas holiday with my wife and this is the Best room I've slept in. Rooms left me speechless. Clean and very well taken care of.

Leisure Family

8/10

Excellent

27 Dec 2025

Daniel

The restaurant was very friendly - good food

Leisure Family

10/10

Exceptional

23 Dec 2025

Michael

Staff was kind and courteous

10/10

Exceptional

19 Dec 2025

Glenda

Clean room great service

10/10

Exceptional

19 Dec 2025

Misty

Welcoming front desk and clean rooms

Leisure Family

8/10

Excellent

18 Dec 2025

Michael

The Hotel was very nice. The Hotel bar was great, a little pricey. The outside doors didn’t work with the room keys at night. The staff were great.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Lisa

The staff were very courteous.

10/10

Exceptional

10 Dec 2025

George

We stop here a few times a year. This Holiday Inn is always clean and the beds are comfortable. The staff here was great!

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Natasha

Clean room, friendly staff, great amenities

Business Family

10/10

Exceptional

30 Nov 2025

James

Nice, clean modern rooms. Great restaurant/bar.

8/10

Excellent

30 Nov 2025

Jerry

This breakfast is free at any other hotel and should be free, not like it is a fresh made breakfast 🍳, just the normal breakfast at all other places but they charge you for it?

Leisure Family

8/10

Excellent

29 Nov 2025

Richard

Room was clean, bed was hard.

Partner

10/10

Exceptional

29 Nov 2025

Jonathon

We have stayed at this hotel probably 10 times over the last couple of years and it has always been a very nice stay. The customer service all the way to the breakfast buffet is always top notch. I would recommend this hotel to anyone looking for a stay.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Casey

Enjoyed our stay while seeing a game!

10/10

Exceptional

28 Nov 2025

Brent

We had an amazing experience. Friendly staff and very clean room.

Leisure Partner

6/10

Pleasant

26 Nov 2025

Theresa

Key cards need to be updated. Had to go to front desk to reactivate it. Hot tub wasn’t hot at all! The main reason why I booked the room after two days of travel. Hotel staff was great!

Partner

10/10

Exceptional

23 Nov 2025

Rita

Clean room

Leisure Friends

10/10

Exceptional

21 Nov 2025

Linda

I did not use the hot tub. It was a good stay.

Business

10/10

Exceptional

20 Nov 2025

Brittany

Clean room, nice staff, but the breakfast was not free. It was $30 a person.

Leisure Friends

10/10

Exceptional

19 Nov 2025

Connie

Straight forward and easy.

Leisure Family

2/10

Poor

19 Nov 2025

Thomas

They was having a convention no place to park. Finally found parking spot a long way from my hotel. Finally got up to my room keys didn’t work. They sent new card keys. Still didn’t work. Finally for a 3rd time we got into our room. Places to eat minimal. Their cafe was closed. They also wanted to charge us 26 dollars for 2 breakfast buffet. Not free. Charge 25 dollars and then 3 days later they put it back on card. Absolutely awful stay. Never again

Leisure Partner

8/10

Excellent

16 Nov 2025

Ian

Yes

8/10

Excellent

16 Nov 2025

Henry

Good stay, shower faucet needs work.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Janella

Staff members were friendly and helpful. Room was delightful and comfortable. Overall stay was very pleasant.

4/10

Poor

14 Nov 2025

Adriene F

Staff at check-in. Wasn't coutteous.

10/10

Exceptional

14 Nov 2025

Melvylyn

Love this hotel each time we come to Knoxville we stay here.

Business

6/10

Pleasant

10 Nov 2025

Ava

Initial check in was confusing as they informed me that I had only booked one room and I had two under one reservation. There wasn't any complimentary breakfast, in which I thought was.

Leisure Family

10/10

Exceptional

07 Nov 2025

Danny

Room was clean.

Friends_and_family Family

8/10

Excellent

06 Nov 2025

Christopher

Property was acceptable.

Business Self

8/10

Excellent

02 Nov 2025

Kailie

Shuttle was amazing!

Leisure Friends

2/10

Poor

02 Nov 2025

Anthony

Underwear found in room and blood on sheets

Business_and_leisure Family

2/10

Poor

02 Nov 2025

Ryan

Went to check in and they tell me they are overbooked. Furious how this happens

Leisure Family

10/10

Exceptional

30 Oct 2025

Rex

Friendly staff, clean, great restaurant. Manny in bar is awesome

Business

4/10

Poor

30 Oct 2025

Kelli

I only gave it a low rating because it did not have any type of complimentary breakfast.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Tonia

this place is absolutely amazing.

Leisure Partner

4/10

Poor

27 Oct 2025

Monte

Staff was busy when we checked in. Not their fault; just too few staff for the number of guests checking in. The "poor" rating is due to way too much noise in the hallways with one other guest shouting obsenities (maybe into his phone). Walls are paper thin. I'll try a different hotel next time I'm in the area.

6/10

Pleasant

27 Oct 2025

Cassandra

The room was okay the bed was a little hard but I slept alright. The front of the hotel looks nice but the back of the hotel where my room was could use a little sprucing up. The hot tub and pool area was filthy! It had green mold growing everywhere, the pool and hot tub were dirty but that could have been from the insane amount of kids that were there from a cross country meet. There was also a giant cockroach right next to the hot tub as I was leaving. The pool area was just absolutely disgusting.

Breakfast was pretty good. They had a variety of food to pick from. I will never stay here again. I’d rather stay at the Drury inn which is just on the other side of the highway. Some friends of mine invited us to their hot tub at the Drury inn and it was so nice so clean, well kept!

Business Friends

6/10

Pleasant

26 Oct 2025

Stacy

The bed was comfortable, the room was a nice size. The air conditioner was very loud, the hot tub was green and housekeeping opened our door at 8:30am without even knocking or saying housekeeping. There are no do not disturb signs to use.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Robert

Shower hot and cold didn’t work properly. Room never vacuumed for three days, or room not cleaned. Front desk person very slow, seemed to just going through the motions. We had no coffee in the room. Had to get it at front desk.
I don’t recommended.

Leisure Family

6/10

Pleasant

22 Oct 2025

Jackie

The hotel was extremely noisy. There were people slamming doors all night long and dogs were barking there all the time

Leisure Family

8/10

Excellent

20 Oct 2025

Kandice

This is a very large hotel. It was pretty crowded but they have a large parking lot. The beds were very firm and not very comfortable.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Carrie

I loved the basketball and cricket court also the game room for kids.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Kristy

This property was extremenly clean, well maintained, and a quiet spot for an overnight stay. The staff was very friendly and the location is a short 15 minute drive into downtown Knoxville.

Leisure Family

2/10

Poor

13 Oct 2025

Matthew

After booking through Expedia. I received a call when I was 5 minutes away that Holiday Inn canceled my reservation because they were booked up and had no rooms.

Leisure Self

4/10

Poor

13 Oct 2025

Glenn

Stayed on the first floor, it was like being in a basement. Window view was a wall of bushes and multiple stains on the ceiling from water leaking from upstairs room. Won't stay there again.

8/10

Excellent

13 Oct 2025

renika

Our overall stay was good. The hotel was clean quiet and in a great location. Parking was tight due to UTK game.

The reason I didn’t give 5stars is the carpet in our room felt sticky and dirty. They need to shampoo the carpets on a regular basis.
Second reason they need more furniture in the rooms another chair and table or something we need a place to sit to put on make up, lol!

Leisure Family

10/10

Exceptional

12 Oct 2025

Anne G

Clean

Leisure Family

10/10

Exceptional

06 Oct 2025

FRANK

Great experience. The room and hotel were just as advertised. The staff were very friendly and helpful. Would definitely stay here again.