Embassy Suites Knoxville West

4/10

Poor

28 Apr 2026

Clark

When I arrived I was told I already checked in which was impossible since this was the first time I stepped foot on the property. Then the lady said there was a card on file for incidentals and it wasn't mine. I told her that and she just kept insisting that it was mine. Then I asked her if there was going to be someone in my room and she said no. So I went upstairs with my kids and there was already luggage in my room. I immediately called the lady and she said you'll just have to talk to my supervisor and hung up on me. I tried to call her back and she wouldn't answer. I left my kids in the room, one being a 3 year old autistic child, since I didn't want to cart them all over the place. I went up to that same lady and she immediately brushes me off and points to her supervisor. The supervisor did get it fixed although didn't know why it happened since they always check IDs. The lady I dealt with should not be in customer service.

Family_with_children

10/10

Exceptional

27 Apr 2026

SHONDA

Clean room and property

Self

10/10

Exceptional

26 Apr 2026

Allison

Lovely experience! I would definitely stay again.

Partner

10/10

Exceptional

17 Apr 2026

Mark

We have stayed here numerous times and we keep coming back. It's always excellent. The made to order omelettes at breakfast don't hurt!

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Dale

Breakfast was excellent with many options for any diet. Room was large and functional.

Business Partner

10/10

Exceptional

13 Apr 2026

Andrew

Great location and the happy hour was an unknown perk!

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

LK

We enjoyed both the bar and breakfast. The Chef making the fresh hot breakfasts was very pleasant. The breakfast area was very clean.

Partner

10/10

Exceptional

09 Apr 2026

Aaron

Excellent experience. Everything was clean. Highly recommended

Family

10/10

Exceptional

07 Apr 2026

Nicole

Loved it! Great place

Self

8/10

Excellent

05 Apr 2026

Susanne

The breakfast was fabulous. The pool was ok for our 3 granddaughters. The room was ok as well. The carpet was worn and frayed…housekeeping was non existent.

Family_with_children

10/10

Exceptional

05 Apr 2026

Tammy-Billy

Great place to stay.

10/10

Exceptional

28 Mar 2026

Gary

Great place to stay

Partner

8/10

Excellent

25 Mar 2026

Thomas

ok

10/10

Exceptional

25 Mar 2026

Morag

.

4/10

Poor

22 Mar 2026

Kailey

Not enough room to say everything

Partner

10/10

Exceptional

20 Mar 2026

Samuel

breakfast was great.

Partner

10/10

Exceptional

20 Mar 2026

Wilhelm

One of the best Embassy’s I’ve stayed at. Excellent breakfast.

10/10

Exceptional

16 Mar 2026

Mark Jay

Excellent stay overall. Really enjoyed the daily breakfast.

Family

10/10

Exceptional

16 Mar 2026

Sabrina

I cannot say enough - the staff was very friendly and accommodating - the upgraded rooms are phenomenal and well worth every penny - the breakfast is top tier and the happy hour makes you even happier about your choice ... BOOK IT!!

Family_with_children

4/10

Poor

15 Mar 2026

Ashleigh

the room had a lot of wear and tear that wasn’t expected. The bed was scratches up galore on the headboard, furniture im sitting area was worn out & very uncomfortable. There was mold in rhe shower.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Hubert

Clean room. Very quiet

Pet

10/10

Exceptional

15 Mar 2026

Joseph P.

Embassy Suites always sets & exceeds the standards for hotels. I only wish they were in more locations

Family_with_children

10/10

Exceptional

10 Mar 2026

James

The associates working at desk and the food area were excellent, especially the waitress we had to order a pizza and meal.. she was very kind and helpful… great visit and we wil stay again

Partner

10/10

Exceptional

05 Mar 2026

jason

Great hotel

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Katrina

The room was great, very spacious & clean. The hotel staff were very professional and accommodating. The bar/lounge area was full of people and the hotel had fantastic happy hour specials.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

John

Great room, great beds.

10/10

Exceptional

27 Feb 2026

Avette

It was so nice

10/10

Exceptional

20 Feb 2026

Megan

Great stay as always

8/10

Excellent

15 Jan 2026

Cory

Room was very clean. Room heater/ac was noisy.

Business

10/10

Exceptional

11 Jan 2026

Dustin

Everything the staff is always nice and friendly. My son lost his glasses there and when we went back they dound them i was so happy

Business_and_leisure Family

10/10

Exceptional

08 Jan 2026

Brittany

We loved our stay overall and plan to return. The breakfast and happy hour snacks were wonderful.

The drain in our bathtub was missing the part to be able to run a bath and should be repaired.

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Rhonda

I was very close to the elevator. Very noisy. Lots of traffic and dings from the elevator late into the night.

Additionally I did not feel secure, although I’ve stayed there previously.

However, the pillows are marvelously comfortable!

Business

8/10

Excellent

04 Jan 2026

Robin

Yes. Would have liked hard boiled eggs

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Ryan

Awesome hotel and great staff.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Kailey

The room needs to be dusted and a new air filter the thermostat was blinking change air filter other than that it was great i plan on having my wedding there

Business_and_leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Rodney

Room was great, clean and the staff were very friendly. Also the breakfast was really good. Overall good experience.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Larry and Julie

Excellent experience in every area!

Leisure Family

10/10

Exceptional

26 Dec 2025

Terry

The breakfast is a real feast and the staff is so friendly and helpful.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Hunter

The rooms were better than I thought. Staff was so friendly and so were the guests. For my first time in Tennessee, I’m glad I stayed here.

Business

10/10

Exceptional

22 Dec 2025

Kyla

Great pillows
Clean rooms
Complimentary Happy hour and breakfast
Close to the highway
Lobby was well decorated

8/10

Excellent

11 Dec 2025

David

Ok

10/10

Exceptional

08 Dec 2025

Philip

Very clean

Business_and_leisure Family

10/10

Exceptional

07 Dec 2025

Dorsey

Awesome omelette cooked to order everything was perfect

Leisure Family

2/10

Poor

01 Dec 2025

Tameem

Staff were not helpful at times , heating was noisy , beds were uncomfortable and suite was small

Leisure Family

8/10

Excellent

01 Dec 2025

Kailey

Clean room amenities the only thing i didnt like about this stay this time was i didnt get to check in till after 4:00 but when i went online they still had 3 of the same rooms open and when i asked about that she said that was for people to book . Then i asked to stay another night because my nursing supervisor said i didnt have to be to work till mo day shift and the lady up front said no i would have to book another room

Business Partner

10/10

Exceptional

26 Nov 2025

Ismail Burcin

Wonderfull

10/10

Exceptional

17 Nov 2025

jason

Location

Business

6/10

Pleasant

11 Nov 2025

Douglas

Good Embassy, better than the downtown one. Room furniture was worn out and uncomfortable, bed was not comfortable and a/c noise was loud. Shower pressure was not existent. Will not stay here again. Was not terrible but there are other options.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Monica

Enjoyed my stay. I would stay here again.

Leisure Family

4/10

Poor

03 Nov 2025

Dylan

Beautiful hotel, staff was great, but

8/10

Excellent

28 Oct 2025

Marshall

Yes

Business_and_leisure Partner

4/10

Poor

27 Oct 2025

Eduard

We stayed in a room with black mold. My boys have asthma. I reached out to their customer service and we never heard back.
The hotel manager said he would have at least reimbursed us in full for the night, but we had already paid through Orbitz.
I plan on looking into some legal counsel on this one.

Leisure Family

10/10

Exceptional

20 Oct 2025

kuk hyun

Overall, the food was excellent, and I was very satisfied.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Tiffany

Our 2 night stay was good overall. However, our room was not cleaned and restocked with clean towels, etc. after our first night. I had to go get clean towels from the downstairs lobby. Not receiving a visit from housekeeping also led to an overflow of trash in our room. This was disappointing & unusual for Embassy Suites.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Elizabeth

The room was super clean. Quiet environment. Omelet staruon at breakfast was excellent. Alot of choices on free breakfast buffet.

Leisure Family

8/10

Excellent

01 Oct 2025

Swee Har

Spots in the ceiling near the entrance and accumulated dust on vent cover.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Dustin

Loved the pool and hot tube.. the room was amazingly beautiful! The bar was great.. the whole place was good sit by a fire a relax... we plan on getting married soon and shh but i think i found it.. thats how much i Loved it.. i just have to give them a call and see how much a wedding for about 10 will be .. small intimate wedding is what we are looking for!

Leisure Family_with_children

10/10

Exceptional

16 Sep 2025

Dr Dan

Too much Tennessee orange (HaHa)

Leisure Partner

10/10

Exceptional

14 Sep 2025

Christopher

Nice

Leisure Family

10/10

Exceptional

10 Sep 2025

Sarah Elizabeth

Love this place! The daily happy hour with snacks is such a nice touch, and the courtyard with the firepit is perfect for hanging out. The location is super convenient, and the breakfast bar is awesome—especially the made-to-order omelettes (honestly the best I’ve ever had). The staff are always so friendly and you can tell they work hard to make guests feel welcome. We’re in Knoxville a lot for family and business, and since finding this hotel, it’s the only one we stay at!

Business_and_leisure

10/10

Exceptional

24 Aug 2025

Tiffany

Great Stay As Always!

Our stay was great! Embassy Suites West is always our hotel of choice in Knoxville.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Michael

View is semi trucks but otherwise good

10/10

Exceptional

22 Aug 2025

Alex

Very clean, spacious rooms and friendly associates.

Business_and_leisure Family

10/10

Exceptional

04 Aug 2025

Richard

It was very nice

8/10

Excellent

16 Jul 2025

Mary Claire

Nice lobby and eating area. Our room was not ready at check in time so we waited in lobby for about 45 min until it was. Pool was ok. Room was nice.

10/10

Exceptional

13 Jul 2025

Verified traveler

Comic-Con

Visiting Knoxville for Fanboy Expo (Conic-Con). This location was super convenient to get to everything and the staff was great. I know exactly where to stay for my next visit.

Self

10/10

Exceptional

09 Jul 2025

Ashanti

Our stay was AMAZING! Knoxville is a boring city, but the hotel made up for it. The staff was OUTSTANDING from check in to the bar and the breakfast staff. If we ever had to stop through again, we’d definitely stay again!

Leisure Partner

6/10

Pleasant

06 Jul 2025

Stephen

was told pool was broken and it wasn't fixed

Leisure Family

10/10

Exceptional

24 Jun 2025

Steven

Great property and location in West Knoxville.
Breakfast buffet is top notch.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Melissa

Beautiful place

Leisure

8/10

Excellent

14 Jun 2025

lauren

The customer service of the staff was great. The only thing that I think needs to improve is the cleanliness. I went into the closet to hang up some clothes and it was super dusty. I think they don’t really put much care to it since not everybody uses it. Also, I hung my towel on the bathroom hook and it fell off. Other than that everything was great.

Leisure Family

8/10

Excellent

02 Jun 2025

Jeanette

Front office evening we arrived was excellent. Bathroom was not cleaned well, floors were dirty. Furniture was old and dirty but beds were very good.

Business

10/10

Exceptional

01 Jun 2025

Gretchen

botique feel hotel

Business

10/10

Exceptional

31 May 2025

todd

Nice hotel!

Business

6/10

Pleasant

26 May 2025

Anne

Towel bar instantly fell off wall. Door between the bedroom and the bathroom would not stay secured without something forced up against it, which was a privacy issue. The air conditioner was incredibly loud and disrupted all of our sleep. We had to turn it off to sleep and it got pretty hot.
The breakfast was excellent and the service downstairs at breakfast was incredible. The best were very comfortable. The layout of the room was good for trapping family.

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Ronald H

Very nice

8/10

Excellent

10 Apr 2025

Robert

Breakfast closed early

This was my first stay at ES. The property was impressive. I'm not goofing to marks because the breakfast closed early, and that was one of our reasons for choosing this property.

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Shlay

Almost everything was good until we got to our room to shower and notice a dirty washcloth hanging on the shower and already used dry bar of soap inside the the shower which means it wasn’t cleaned. Which was very bothersome for the price of the room that was paid. The staff did come and clean the shower after I called but I expected that being that it was an inconvenience to be rectified better or differently. Overall the staff was very friendly and the facility smelled amazing.

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

Rodolfo

Great

Business

8/10

Excellent

03 Apr 2025

Nancy

Room was very nice, bed was comfortable but the air conditioning was quiet loud.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Gary

The quietness of the area .

Leisure Partner

10/10

Exceptional

15 Feb 2025

Verified traveler

Good Stay

Nice clean room and the reset of the facility. Service was good.

Partner

10/10

Exceptional

09 Feb 2025

Charysse

Second stay here, won’t be my last

8/10

Excellent

28 Jan 2025

Julie

The hotel was beautiful everything was in great condition in my room. Loved that they tvs said my name, always a great touch. Elevators were quick. My only complaint is that I wasn't given any notice that the pool and hot tub weren't working because that's the main reason I chose this hotel. So bummer but still a very nice place.

Leisure Friends

10/10

Exceptional

22 Jan 2025

Kyle

I enjoyed staying at this property. The housekeeping staff did a good job at keeping the property clean. Happy hour downstairs is a must and the dinning options wasnt bad either. Only complaint was one of the waitresses automatically added gratuity to my dinner without telling me and when i added my gratuity she came out with well enough. Other than that the staff was helpful and friendly

Business

10/10

Exceptional

21 Jan 2025

Verified traveler

Nice Hotel, room was clean and bed was comfortable.
bathroom was missing a few hooks that were ripped off and not repaired.

Good overall

Self

10/10

Exceptional

18 Jan 2025

Robert

no noise

We were concerned that the interstate traffic noise would be loud and disturbing, but we heard nothing at all. Noise barriers were most effective.

Business Partner

10/10

Exceptional

15 Dec 2024

Tony

They tried to put us in a new room they had made on the 1st floor but it was not cozy or inviting, the curtains didn’t close, so they put us in the 4th floor and we loved our room and could have stayed longer. We loved it, The breakfast and staff at breakfast were so awesome. We enjoyed the fresh cooked omelettes. One of Our favorite parts of staying there.

Leisure

10/10

Exceptional

01 Dec 2024

Brandon

Great place to stay right off the highway

Leisure Family

10/10

Exceptional

01 Dec 2024

Matthew

Awesome staff. Awesome property.

Convenient to the interstate for travelers. Car dealerships and storage lots all around so it's not the greatest location but the good news is that you really don't have to leave property if you don't want to leave the property you don't have to.

There are plenty of good restaurants around for meals.

Leisure Family_with_children

6/10

Pleasant

01 Dec 2024

Linda

The front desk staff was rude. The shampoo, conditioner, etc was poor. Stay at the Drury Inn down the street. It's much nicer.

Leisure Partner

2/10

Poor

25 Nov 2024

Ashleigh

Rooms were not very clean. Stains on the walls everywhere. Bathroom had previous customers contacts laying in the floor where they have not cleaned well. Hair in the shower. Just overall felt dirty. The icing on the cake was the AWFUL customer service we received. We asked Ermie about checking out a day early and she said yes that would be no problem as long as it’s by 11:00 and we would be refunded our last nights stay. When trying to check out Jordan informed us we would to call Expedia because that’s who the booking was through to receive our refund. After leaving the hotel we called and Expedia called the hotel to get confirmation of earlier check out. The manager Briana DENIED our 1 day early refund after 2 employees told us we would receive a refund and to called. She then said she doesn’t know why the employees would tell us that because that isn’t their policy. Half our party had already left to go home because we were told otherwise. Briana was a coward and refuses to come out of her office where she told me she was going to look into this further once I drove 30 minutes round trip back to talk to her directly because she conveniently wasn’t available to talk over the phone. She refused to come out and speak to me and told Jordan, her front desk, that she was in a food meeting and wasn’t coming out that her decision had been made. After asking repeatedly to speak to her Jordan called the cops which I agreed was a good idea to hopefully be able to get Brianna to come

Leisure Family_with_children

10/10

Exceptional

22 Nov 2024

TJ

Friendly staff

Business_and_leisure

8/10

Excellent

16 Nov 2024

scott

Not a real restaurant.

The place had a lot of dogs, no problem. The only thing I can really say is the lady Monday morning was so nice and helpful. She should get a raise. But I will say the restaurant that they say is more a grab and go place. The description is not accurate at all. They have a huge room with a bar. Super plus but there was no restaurant and that’s why I spent 300$ a night. Very disappointed in that aspect. Over all very nice.

Business

10/10

Exceptional

11 Nov 2024

Verified traveler

Excellent stay. Clean room and perfect location for my family while traveling.

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Mary

Our favorite hotel when going to Tennessee football games!

Leisure Partner

10/10

Exceptional

03 Nov 2024

Mary

Favorite hotel when going to Tennessee football games

Leisure Partner

10/10

Exceptional

03 Nov 2024

Karen

100% Recommend!

We stayed here for the weekend while in town for the football game. Great location! Close to everything. On-site restaurant & bar were perfect. Good food. GREAT servers and staff!! Amazing free breakfast. Cozy outdoor firepit area. Daily “happy hour” at bar. This will be our new “go to” spot for future Knoxville visits. Highly recommend.

Friends_and_family Friends

10/10

Exceptional

03 Nov 2024

Jason

The bathroom sink was a little clogged.Other than that everything was great

10/10

Exceptional

04 Oct 2024

jamie

Easy check in. Both my husband and I were shocked by how well we slept. That never happens in hotels for us. There were some
tears in furniture but overall would stay here again.

Leisure Family