Name: Days Inn by Wyndham Knoxville West
Address: 9240 Parkwest Boulevard, Knoxville, 37923, US

10/10

Exceptional

13 Jul 2026

Bernarfo

Great

Self

4/10

Poor

26 Jun 2026

Eileen M

The carpet was damp, the bathroom had a broken towel bar and the A/C was very noisy.

Family

2/10

Poor

25 Jun 2026

Stephen

We didn't stay do to the smell and uncleanliness!
This hotel is absolutely a horrible place. All pictures are AI generated.

Partner

2/10

Poor

16 Jun 2026

Martin

The bed was sunken badly in the middle and falling apart.The mirror frame scratched my arm when I went by it.Because it broke the table, leg is broken.The floor in the bathroom is falling through by the tub.It's horrible

Self

4/10

Poor

24 May 2026

Carl

When we got into the room it was hot as hell, the AC did not work at all just blew warm air.

Friends_and_family Friends

10/10

Exceptional

21 May 2026

Bilal

I had an amazing stay. Thanks to the staff.

2/10

Poor

10 May 2026

Chandana

I didn’t like the motel at all. The people Out side of the motel is terrible and the outside atmosphere is very bad. I just skipped to stay in this motel despite I hv a reservation.

2/10

Poor

04 May 2026

Tammy

This was the worst stay I have ever experienced. It was so dirty we did not stay! Curtain rods were hanging off the wall, broken and cracked bathroom tiles. Shower curtain rod was pulled off of the wall. I would remove this from your listings! Checked out and told them we weren’t staying because it was too dirty, and all they said was ok.

Friends

2/10

Poor

01 May 2026

Marvin

The rooms smelled bad.

Self

2/10

Poor

29 Apr 2026

William

It was clear

2/10

Poor

26 Apr 2026

Mohamad

I left my wallet in the room, and when I returned to retrieve it, the manager told me that I had to pay a fee for having lost it—insisting that she would not hand it over unless I paid.

2/10

Poor

25 Apr 2026

Kyle

This place is a run down party pad. Do not stay here unless you could care less about anything. The room stunk and the and was nasty. Bathtub was leaking water everywhere and the sink faucet wasn’t even attached to the sink. Very poorly maintained. But I guess if you buy cheap you get cheap!

Friends_and_family Family

2/10

Poor

16 Apr 2026

Kristy

I arrive for check in, pleasant greeting.. wrong room... np fix it..ty.. fix the bed or to look like this 1st assistant beta me to the room proc

8/10

Excellent

13 Apr 2026

joe

No bfast offered

Self

4/10

Poor

11 Apr 2026

Barbara J

Clean bed and a door that locks. Those are the only positives. Breakfast consisted of coffee, a bowl of apples and granola bars. You get what you pay for.

Partner

4/10

Poor

09 Apr 2026

Masaru

There is no breakfast.

Self

2/10

Poor

24 Mar 2026

Tiffany

Room was terrible, bed fell apart, had to find a new hotel to stay at

2/10

Poor

22 Mar 2026

Charlie

Roaches. Room in general disrepair. Zippered covers on mattress and box spring, which put me slightly more at ease on the bed bug front, but previous reviews on that topic combined with the state of the property still had me sleeping with one eye open for the few hours I slept.

Partner

10/10

Exceptional

07 Mar 2026

James

It is a little run down toilet was loose and didn't flush good . Entrance door didn't fit and shut good needs some work

Self

10/10

Exceptional

03 Mar 2026

Faith

It was good

8/10

Excellent

03 Mar 2026

Faith

It’s a ok place to stay

8/10

Excellent

26 Feb 2026

Faith

It’s ok. For a simple room with no extra amenities it works fine.

Partner

4/10

Poor

22 Feb 2026

Joseph

A apple s not a complementary breakfast

Self

2/10

Poor

19 Feb 2026

Brian

Smelly, Dirty, Dead bug on/near sink. Dirty shower.

Business

6/10

Pleasant

14 Feb 2026

Matthew

It’s an older motel. Needs to spray for roaches. Price was fair. Quiet at night.

Leisure Self

8/10

Excellent

17 Jan 2026

Tori

Clean

Friends_and_family Friends

2/10

Poor

17 Dec 2025

Nancy

The room was infested with roaches. An exterminator needs to be called for this place. I will never stay at another Days Inn

No coffee pot in the room.

The staff at the reception desk would just grunt at you.

Business Partner

8/10

Excellent

06 Dec 2025

Stacey

It was quick and easy check in. Friendly staff! Room was clean and comfortable! Great value!

Business Partner

10/10

Exceptional

02 Dec 2025

David

The room was great thanks you Day inn
David King

Friends_and_family Friends

2/10

Poor

22 Nov 2025

Nichole

The room sticks and the not worth the 80 bucks ... the bathtub was leaking and a hole in the wall in the bathroom and huge crack/ hole in the sink... dead bug on the wall. Was NOT HAPPY AT ALL

Friends_and_family Family

2/10

Poor

21 Nov 2025

Annalyse

bed bugs

2/10

Poor

08 Nov 2025

Roy

We happened to be staying in Knoxville during the Tennessee vs Oklahoma college football game, so all the regular hotels were $300 a night. We found this hotel for $100 and decided to stay here as we just needed one night and were continuing through in the morning. I will say that the staff is very friendly and professional and they are trying their best to keep this hotel afloat, but it is not working. The hotel has holes in the room walls, it is dirty. The walls are stained and the rooms just need a complete refresh. The faucet in the bathroom sink was completely loose and the room just feels dirty. The toilet seat was also loose and the shower knobs were difficult to manipulate to get the water to a decent temperature. On a good note, the hot water was great and lasted forever. I appreciate the staff doing everything possible to keep this place running, but like I said, the hotel needs major work and restoration.

Self

4/10

Poor

03 Nov 2025

Phyllis

Property was poorly maintained. Broken tiles, baseboards pulling away from the wall, mold in bathtub, non working hair dryer, no pet walking area dispite being a pet friendly hotel, breakfast was a granola bar and an apple.

Leisure Pet

2/10

Poor

03 Nov 2025

Emily

The room smelled bad. The bathroom was gross and there were roaches. When I looked closely at the mattress cover and mattress they both had loads of bedbug spots on them. Luckily I didn’t get any bites but I never even went to sleep the second night bc I was so anxious about the creepy people hanging around and grimey room and bedbugs and roaches.

The blanket on the bed had a bunch of stains on it, but the sheets felt clean enough. One of the towels has a big yellow stain on it too. And the toilet didn’t flush properly.

This was a multiple day reservation and I started looking for another place immediately. After some back and forth, I was refunded for all but the 2 days I actually stayed there, so that is a positive in a very negative experience.

Business Self

8/10

Excellent

27 Oct 2025

Elizabeth

Room was less than desirable. Flooring in bathroom needs to be redone tile sink when stepped on. Toilet is wobbly and tub needs to be refinished, enamel was peeling up on the bottom. Towel rack in bathroom was pushed into the wall. This place needs a lot of maintenance.

Partner

4/10

Poor

18 Oct 2025

daniel

Soon as i walked i to the room i had to kill 2 cockroaches climbing on the walls the blanket had cigarette burn holes and stains all over it the towls was a yellowish color and had a odar the walls in the shower had big cracks in it the mirror was nasty with tooth paste and water marks all over the bottom the only thing that was nice in there was the fridge and tv the floor has stains and dirt like it wasnt vacuumed i stay at alot of hotels i will never stay there again

Business Self

2/10

Poor

14 Oct 2025

Johnny

There were roaches tub was pealing paint rotten wood around bathroom door stains in carpet and chairs

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

James

Needs major upgrades done

Leisure Family

4/10

Poor

13 Oct 2025

Wesley

Was okay and pet area was good. Kids don't like bugs and the room had roaches in it!

Friends_and_family Family

2/10

Poor

12 Oct 2025

Tyler

Sink was stopped up and did not have towels was very messy

4/10

Poor

12 Oct 2025

Ryan

Staff spoke poor English and the breakfast was non-existent beyond apples, granola bars and broken coffee & juice machines.

Leisure

4/10

Poor

09 Oct 2025

Matthew

Dirty looking property. Not well kept at all. Sidewalks are stained, trash overflowing from the outside trash cans. Lobby area outdated and poor condition. Recent renovations appear to be completed by a group of blind mice. Awful that they would either pay or accept that type of work to be done. I hate to see older properties be demolished specially if ownership takes pride in their investment and build from that but sadly this motel ownership does not. Entire motel needs to be taken down and rebuilt. 1st room door wouldn’t open. 2nd room had no electricity at all. 3rd room there were roaches and half cleaned room. Hard to believe Wyndham passes this motel for any inspection but even more concern that the city of Knoxville let alone west Knoxville has such low standards for accommodations. Either invest and repair the mess made here or bulldoze it over. If you don’t believe me just go stay a night or look around. Owners need to proud of their achievements and hard work. I’d be embarrassed to say I owned this property.

Leisure Self

6/10

Pleasant

05 Oct 2025

Paul

Don't stay here!

The room was clean enough but the bathroom was falling apart. The ceiling was falling, the shower and curtain rod was broken and wouldn't keep water in the tub. Breakfast was junk, coffee, a granola bar and an apple! Thats not Breakfast! Pass on this place!

Self

4/10

Poor

03 Oct 2025

Lindsey

Who was empty there was roaches I had to clean with my own so cleaning supplies when I got there bad experience

Leisure Self

2/10

Poor

02 Oct 2025

Shania

COCKROACHES EVERYWHERE. When we asked for a refund they advised that hotels.com would have to refund us due to 3rd party booking. Was unable to get a refund due to non-refundable room policy, even though they admitted “pest control was coming the next day”. Do not waste your time booking!!

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Anthony

Very polite nice cozy place

2/10

Poor

30 Sep 2025

Tamara

My daughter checked in and there was cockroaches all over in the bathroom. They offered her a different room but she left. She told us not to go there. She booked us rooms at a different hotel. Customer service admitted pest control was coming the next day. They refused to give us a refund. I will never stay at a days in ever. The cockroaches were disgusting.

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Logan

Ehh

6/10

Pleasant

22 Sep 2025

katrina

Vols game getaway

the light over the sink did not work and they said they would fix it the next day but didn't. The mattress was uncomfortable. I don't think i would stay there again.

Partner

10/10

Exceptional

10 Sep 2025

Stacy

Air conditioner

Business

2/10

Poor

10 Sep 2025

Crystina

Not worth the little money I paid.

I arrived super late, around 1am. The desk clerk was clearly sleeping, which didnt bother me as much as his attitude. He said he was going to charge me, even though I had already paid, and demanded a credit card. When i gave it to him, he asked me what my limit is. Whaaat?
He then told me that his machine was down, and that in the morning the manager woukd run it if it hadnt been paid. Fine.

I went to the room and immediately went to use the bathroom where i found a toilet empty of water and otherwise full, and clearly broken for some time.

I got a new room. That room had a shower curtain rod that woukdnt hold the water in the tub and sprayed around it, towel racks falling down, floors clearly missing boards, non-working tv, missing locks...

But the bed was super comfortable. 🙃

Self

4/10

Poor

01 Sep 2025

Verified traveler

Just horrible.

First, they illegally charge 10$ for service animals. When confronting the desk about this and showing them the law they just pointed to their policywhoch i will post in the images. 2nd the room was falling apart. The shower curtain wouldnt close because the bar was detached and hanging down. The towel racks were coming off the wall. If I were the Wyndham I would be embarrassed they use the name. Shameful.

Partner

10/10

Exceptional

31 Aug 2025

Jason G

I've stayed here before, and I'll probably stay here again. They had some issues in the past, but the staff are nice, so I didn't want to leave a bad review. Gentleman on the front desk was the nicest I've met so far, and they've all been nice and helpful. Room was the best I've stayed in so far, without paying extra.

Leisure Family

4/10

Poor

31 Aug 2025

Amber

Would not stay again

As I was checking in, the family behind me was checking out because they didn’t feel safe. The parking lot was full of whatever work crew they had staying, so as a single woman traveling alone it was somewhat daunting but it was late. As I approached my room the was a man sitting outside of it speaking very loudly into his phone on speaker and I informed that would not work for me and to wrap it up, and he did.

Business

8/10

Excellent

31 Aug 2025

Tamara

PASSING THROUGH

For this part of our trip, the stay was okay. Close to Crackle Barrel and America's Thrift Store around the corner.

Partner

10/10

Exceptional

28 Aug 2025

Stephanie

Great staff

Business Self

2/10

Poor

28 Aug 2025

Joe

Avoid!!!

This was a horrible stay. We were there 10 minutes and my wife saw a cockroach go across the sink. We quickly checked out and I went to the front desk to get our money back and they told me the manager is not in. I was given a card and told I would get a call. Four days later I still haven’t gotten a call and I have called every day. Every day they tell me to call the next day and will not give me their manager’s phone number. Cleanliness is one thing but poor customer service on top of that is unacceptable.

Partner

10/10

Exceptional

17 Aug 2025

Melissa

Great

Partner

4/10

Poor

15 Aug 2025

Joe

False advertisement

False advertisement said there was a pool there was no pool said there was a breakfast. There was no breakfast if you consider coffee and apple and a granola bar breakfast that’s fine.

Friends_and_family Friends

2/10

Poor

10 Aug 2025

Ronald

Arrived after regular hours. Had to yell under a window to arouse the man in charge. It took him 20 minutes to figure out the details of my visit. He didn't say a word to me. I was on the side of the hotel facing I-75. It was intensely noisy. The room was dirty and needed painting. Worst of all, the toilet seat was almost falling off. Honestly, this place was worse than the cheapo hotels you'll land in in Latin America.

Business_and_leisure Partner

2/10

Poor

02 Aug 2025

Larissa

Don’t stay here.

10/10

Exceptional

02 Aug 2025

Alvis

Wonderful

Great location

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

ayishah

I'm a truck driver passing through. Parking was free and plenty to fit your rig there. The rooms are clean. Breakfast is decent, the staff was friendly and the room was clean. No complaints. I'll stay here again if I'm passing through......the rate was pretty high. I guess it's expected for same day check in.

Business Self

6/10

Pleasant

27 Jul 2025

Verified traveler

Didn’t have any wash cloths to shower with

Self

6/10

Pleasant

21 Jul 2025

Isaac

Ok

Business Self

8/10

Excellent

19 Jul 2025

ANGELA

Good location.

Leisure Self

10/10

Exceptional

07 Jul 2025

Linda

Great for the price friendly attendees

Leisure Self

2/10

Poor

30 Jun 2025

Brandon

Filthy blankets

8/10

Excellent

29 Jun 2025

Verified traveler

Great room awful staff

Had a good stay used to go once a month love the room best one in town hot tub room juat HORRIBLE STAFF mean and rude charged me 10 dollars extra to stay another night so i didnt have to move stuff in and out of the room happened 2 times

Partner

4/10

Poor

22 Jun 2025

Fernando

Bad odor

10/10

Exceptional

18 Jun 2025

Virginia

Covenient and clean

Business_and_leisure Family

10/10

Exceptional

17 Jun 2025

Jason G

We enjoyed our stay and plan to stay there again.
Clean room!
Comfortable bed / good night's sleep!
Nice shower with soft towels!

Leisure Family

4/10

Poor

17 Jun 2025

Melissa

We stayed in toom with hot tub stay about 6 times a month but still treated very poorly

Partner

4/10

Poor

13 Jun 2025

James

I like to stay at hotels that have breakfast included so that is the number 1 criterion that I use when searching for hotels. According to Hotels.com this hotel had breakfast included. That is a lie. I want a refund. There was an apple. No milk. No cereal. No waffle. No bagel. No cream cheese. No eggs. No sausage. No yogurt. No toast. No croissants. One thing I can't stand is fraud.

Self

2/10

Poor

01 Jun 2025

Kwaku

The hotel bedsheet was so dirty, smelly rooms, dirty bathrooms.

2/10

Poor

10 May 2025

Daniyor

Who is serving on front desk was horrible. He is trying to charge extra money

10/10

Exceptional

05 May 2025

Tameica

It’s ok for what it is

Leisure

6/10

Pleasant

27 Apr 2025

David

Cheapest place in Knoxville

It was a normal Days inn experience, just needed a place to stay the night after a concert.

Friends_and_family Family

8/10

Excellent

25 Apr 2025

Verified traveler

Had a medical procedure. Asked for late checkout on Wed. Around noon. Made sure 3 times, they said ok. We got back at 11:30 and already cleaned. We had taken our stuff out except for refrigerator. It was gone. Dinner from Carrabbas. and a beer.
Also moved a tote bag from floor to bed on last morning. A beetle came from below it and ran across the bed. Husband killed it.
Loose tiles on bathroom floor.

Partner

2/10

Poor

13 Apr 2025

Roberta

Slow at desk, 1st room assignment was not cleaned by housekeeping, beds were not made and towels on the floor. 2nd room was ok but room keys didn't work. Back to square one.

Leisure Self

2/10

Poor

12 Apr 2025

Traci

Towels

Only had two towels in the room for 4 people and couldn't get anymore til a certain time

Friends_and_family Family

2/10

Poor

03 Apr 2025

dalton

NASTY

I WOULDNT RECOMMEND ANYONE TO STAY IN THIS DUMB I WENT TO MY ROOM AND immediately ask for a refund it was so nasty the beds have pee on it nasty sheets cigarette butts in the floor little room had never been cleaned

Partner

2/10

Poor

02 Apr 2025

Ashley

there was an actual blood stain with wet blood underneath the boxspring. the property manager tried to hush me about it when I brought this issue to the office. multiple problems with this location and will NOT be returning.

Leisure

6/10

Pleasant

02 Apr 2025

Julie

Not satisfied

Was told I couldn't get coffee 'All Day'. Had a wonderful lady, by the name of Wanda, who let me know coffee was allowed all day! The owner was contacted and it was addressed. The next time trying to get coffee the lobby door was locked.
We also asked if we could have a late check out. From 11: a.m. to 1:p.m. We were told $10 extra would be sufficient. Wanda made a special trip to our room telling us to not let them charge me more than $10 extra at checkout. Upon checking out I was charged $20 and was told $10 for late checkout, and $10 for making them stay over to clean the room.
The lobby was filthy when I checked in leaving a bad taste in my mouth and worried about the condition of my room. Thank the lord the room was nice.
I will not stay here again, or at least it won't be my 1st choice.
I thank Wanda for being so eager to satisfy!!

Partner

4/10

Poor

01 Apr 2025

DALE

Unimpressive and non responsive to customer issues or needs.

Business_and_leisure

2/10

Poor

27 Mar 2025

Katie

Nasty af

I was there from 11:30pm until 9am and killed 3 giant ass roaches. The room smelled like a bad fart and the bed was the least comfortably thing ive slept on. I at some point considered just going to sleep in my car.

Self

8/10

Excellent

24 Mar 2025

Kelly

Very nice.. clean and affordable. Only bad thing was a very loose toilet seat.

Business

6/10

Pleasant

21 Mar 2025

Carol

I needed a place to sack out overnight, and that is what this is. Rooms are what you get in a motel. Nice crisp sheets, though. Clean tub and shower. TV worked. Breakfast buffet room is coffee, juice, and granola bar or honey bun, fresh apples. Entirely functional. Staff is not friendly, but polite enough.

Leisure Self

10/10

Exceptional

19 Mar 2025

Alvis

Very clean

Leisure Family

6/10

Pleasant

04 Mar 2025

Brandon

Over charged and under service

Well it all started with the way the front end manager at check-in was lack of communication skills no people skills real bold and plain kind of rude no patience you and me away I mean just kind of crazy if you ask me and then the $50 deposit and a $20 early check-in fee that was never mentioned at the time of paying I feel unhappy with what I received versus what I paid

Friends_and_family Friends

6/10

Pleasant

02 Mar 2025

Khairy

The breakfast was not existing

4/10

Poor

23 Feb 2025

SEAN

Cockroach infested, lights not working, blood stains on dirty sheets. Shower was broken. Photos of room I booked had Jacuzzi tub but was not given. Floors were dirty and had a hole in the vanity floor.
I have cockroaches in my luggage now..

10/10

Exceptional

27 Jan 2025

Verified traveler

Was a bit run down . We slept fine. Did not feel safe

Partner

2/10

Poor

02 Jan 2025

Jeff

When I checked in, the clerk at the front desk took my credit card for the room deposit and wrote down the number on a piece of paper. This seemed very unorthodox to me, so I immediately called my credit card company and asked them to send me a new card number. The room itself was adequate, but there were a few issues with the bathroom. The towel holder was coming off the wall, and the shower curtain was not attached to the wall securely, which made it difficult to keep the curtain closed while showering. Would not recommend.

Leisure Partner

4/10

Poor

31 Dec 2024

Verified traveler

Not happy

When arrived, clerk said he had a room on the second floor for us. As seniors we asked for main floor. Did not want to help with that problem. Next i booked a room with king size bed non smoking about 2 months ago. He then said he didn't have a room like that, we would have to take a room with 2 double beds non smoking. I know i paid more for the room i booked, but was too tired to argue with him.

Friends_and_family Family

8/10

Excellent

29 Dec 2024

Chad

Blue Collar Treasure

Hotel was what I call a blue collar hotel. Great place for workers, i.e. clean surfaces, but repairs have been done out of function, not asthetically pleasing. Doors are lockable, security was not a problem anywhere at the hotel, ice machine worked well(important to us workers), close to my work project and eating places, I did not witness any vagrants or transients. Clean towels were included, soaps, Kleenex, desk furniture seemed clean and in good structure. Overall, I would definitely recommend to workers, but I would not bring my wife and kids here. Prices are great, and suited for workers and male solo travelers.

Business

6/10

Pleasant

22 Dec 2024

Beth

The bed was comfortable, but the tv didn’t work

2/10

Poor

17 Dec 2024

N

Front desk ckerk tried to double charge but owner did come down and straighten it out..

10/10