Staybridge Suites Knoxville West

8/10

Excellent

04 May 2026

Joseph

The kitchen staff confirmed that the premade eggs had no meat inside. my wife is vegetarian and found ham chunks throughout the eggs. please inform the staff on what they are serving.

Friends_and_family Family

8/10

Excellent

03 May 2026

Emily

The room was large for a one bedroom suite with full kitchen. We had an issue with a toilet but the front desk responded within in a reasonable time. The included breakfast was sufficient with a variety of items. The hotel is centrally located with lots of restaurants and shopping.

Partner

6/10

Pleasant

22 Apr 2026

Philip

Room was on freeway side - very disruptive, no sleep. Asked to be switched to street side for remainder of stay - much better! Location convenient to I-40. Real challenge to turn left onto N Campbell Road. Breakfast had good variety. Some maintenance needs,- squeaky bath door, bureau drawer wouldn't stay closed. Room was clean and functional

10/10

Exceptional

17 Apr 2026

Shari

Breakfast was good. Hotel was extremely clean and smelled fresh. Staff was super nice. But the room utensils were broken. Overall wonderful stay

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Donna

Couldn’t use the patio area as there were too many bees. No sauce pan to make eggs, pool not open. Very little activities to do, but over all it was acceptable.

4/10

Poor

10 Apr 2026

Coventry

Old hotel. Wasn’t very clean. Uncomfortable beds.

Family_with_children

8/10

Excellent

10 Apr 2026

QUIANNA

The suite purchased was very nice and affordable, very clean

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

David

Great!

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Gwendolyn

The kitchen was very big and clean. Loved my room. Wish I could have stayed longer.

Pet

8/10

Excellent

05 Mar 2026

Margaret

Just a quick overnight here while on the road. Everything went smoothly. Staff is friendly. My partner said the breakfast was good. Pet-friendly.

Partner

10/10

Exceptional

28 Feb 2026

Betsy

Nice place with shopping and restaurants close! Good breakfast!

Leisure Family

4/10

Poor

23 Feb 2026

barrie

Room was not very clean and we could hear the bed springs of the person above us as they were turning over whilst sleeping.
Overall had a very poor nights sleep. As we had booked through a third party they refused a refund

Partner

10/10

Exceptional

13 Feb 2026

Jacob

The rooms were very clean and the breakfast was amazing

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Scott

Staff was polite and courteous. Southern charm from all. Property was set back away from others with very safe feeling. Great 2 night stay!

Leisure Partner

2/10

Poor

29 Dec 2025

Nicole

Shower head was so nasty and gross the water couldn’t come out worst shower ever
Heating and cooling didn’t work at all either freezing or over heating
The room was falling apart the curtain was falling off track
The room wasn’t cleaned nor was there lobby
Sticky floors everywhere and when you talk them the front desk they aren’t any helpor

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Martha

The staff are nice, the rooms are clean, but I've stayed there twice in the last six months and both times my room faced the I40 traffic, which is loud day and night. For that reason alone, I would not stay there again. Breakfast is not very appealing. Rock hard bagels that looked old, huge tubs of congealed yogurt that looked unsanitary, better served in prepackaged containers, and prefrozen omelets.

Leisure Pet

6/10

Pleasant

13 Dec 2025

Kathleen

The hotel was adequate. Rooms are spacious and have a small kitchen. The location is next to I-75/40 so the rooms on the back side get a lot of traffic noise. Rooms have a slight stale smell. The tub in our room was dangerously slick and the grab bar was on the outside of the enclosure. Staff generally looks sloppy but pretty friendly. I have stayed at other Staybridge Suites that were newer and nicer. Parking is adequate.

Leisure Family

2/10

Poor

17 Nov 2025

Evenell

The room was infested with dog urine to the point it made my eyes water.
The hall way to the room was horrible to begin with. There were stains on EVERYTHING from the furniture, floors and bed. There were dog treats all on the floor. The sofa was broken . The mixing valve was loose and the transition piece was up and could have caused an accident!
Cigarette buts all along the front and back doors.
Worse place ever . We got there at 1030pm off the road and left the next morning to find another Hotel. We were charged $180. For that mess which leads to horrible customer service! The manager wouldn’t even come talk to us personally! Ridiculous!
We have video backing up everything we experienced and will make sure everyone I’m able to reach NEVER stays there ever.

Leisure Family

2/10

Poor

08 Nov 2025

Shirley

Room was noise due to freeway was close the building.

Partner

6/10

Pleasant

01 Nov 2025

Donna

Beds and bathroom were neat and clean but the kitchen was not the coffee pot looked like it never been cleaned and the dishwasher was filled with most of the dishes and flatware that were all dirty

2/10

Poor

28 Oct 2025

Lindsey

Customer service was terrible. Their credit card reader wasnt working. It was late and we were road weary. We were fully paid and asked if we could get a room and rest while they worked on their system. They wouldnt do that. After waiting hours and well past midnight in their lobby, we again asked for a room (that we had already paid for) and they stated now we couldnt stay there at all because we werent pleased with them so it would be a liability to give us a room there at all. They told us to take up our refund with our 3rd party. Hotels.com was incredibly responsive and helpful. It was after 2am but we were able to get a great room and great customer service at hampton inn next door. We use hotels.com often and have never had an experience like this. It was absurd.

10/10

Exceptional

27 Oct 2025

Michael

Amazing front desk staff

6/10

Pleasant

22 Oct 2025

John

The room was clean when we arrived but the hotel seemed to be very understaffed. Our room wasn’t ready when we arrived, and then on Saturday night after being gone all day and expecting to have a tidied up room with fresh towels, we arrived to a room that hadn’t been touched. My pregnant called front desk to ask for new towels and was told they “were short handed and would bring some when they could or she could come to the desk to get them herself”
Not the kind of service I expected from a hotel charging $300+ a night on a football weeks, aka their busiest time of year.

Location was great, but won’t be staying here again with so many other options.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Kirk

No hot water for showers for 4 days just lukewarm water breakfast quality is fair at best but did not get sick

Leisure Partner

10/10

Exceptional

17 Oct 2025

LORA

Breakfast food judt was not good

Friends_and_family Family

4/10

Poor

15 Oct 2025

Kim

Terrible location. Loud traffic. Room needed updating. Loud AC. Neighbors keep their doors open. Furniture needed cleaning. Ceiling vents dirty. Will never stay again and questionable on any Staybridge properties.

10/10

Exceptional

14 Oct 2025

Gabriel

We really enjoyed our short stay at this hotel very nice outside areas to relax great breakfast and staff. I enjoy the different choices they had at breakfast very clean room all the furnishings up-to-date.
I’m also a veteran and we really appreciate the veterans parking spot.

Leisure

10/10

Exceptional

27 Sep 2025

Donna

We stayed here during a cross-country move. It was one of the few properties in area that acceped pets. Despite having pets on the grounds and in the hotel, both were clean.

8/10

Excellent

05 Sep 2025

Kimberly

Our room was clean, friendly staff and awesome breakfast!

Leisure Partner

10/10

Exceptional

17 Aug 2025

Shari

This property was clean and the amenities terrific.good area for shopping and eating

Leisure Partner

8/10

Excellent

12 Aug 2025

Donnette

Convenient to shops and family. Staff polite and the place is clean.

Self

6/10

Pleasant

10 Aug 2025

Jane

Front desk was very friendly

8/10

Excellent

13 Jul 2025

Verified traveler

Good property for the most part

Nice hotel. Clean property. Friendly staff. If available, do not get a room on the side with Interstate 40/75.

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Holly

Nice hotel

This staybridge was very clean and in a nice area. The property was nice and well maintained. The pool and breakfast area were nice. The only downside was the bed was very hard and not comfortable.

Partner

8/10

Excellent

29 Jun 2025

Yue

Nice thoughtful room layout and facilities for medium length of stay. We were in party of 4 with 2 queen beds but janitors only left 3 bath towels. Staff had to wait till towels were washed and dried before bring up up one at 10pm at night. Unfortunately the towel still had a dirty spot. Too bad no space to upload a picture of the towel with spot here.

Leisure Family

10/10

Exceptional

08 Jun 2025

Robert

Our stay was great, quiet and convenient to 40 for easy travel. Close to resturants and shopping

Leisure Partner

10/10

Exceptional

15 May 2025

Megan

Overall excellent

Room wasnt fully prepared it seemed. No linens for the sofa bed. No shampoo in the shower. Dishes were clean but in the dishwasher. Sofa bed was only half size so that was weird. Minor things, but when you're really tired it was hard to ignore. Breakfast was excellent. Very clean. Friendly staff. Overall an excellent stay. We reserved just an hour and a half before we arrived so all could be forgiven.

6/10

Pleasant

29 Apr 2025

Grant

Rooms were dated and tired. Probably clean but looked dirty

Leisure Partner

8/10

Excellent

27 Apr 2025

Laura

Conveniently located. Comfortable rooms. Interstate noise if staying on that side of hotel.

Leisure

4/10

Poor

26 Apr 2025

Shawna

At $450 a night for passing through the area. Up the entire night with loud passing vehicles from the freeway. Cops went by twice with sirens blasting. Overall staff and property was excellent. Very disappointed in the lack of sleep with ear plugs even!! Bed was hard.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Lisa

Employees were very friendly and helpful. It was tough to find parking when we arrived. The only thing available was in the back of the building and it was not very well lit.

10/10

Exceptional

16 Apr 2025

Annette

The staff were very nice. The property and rooms were clean and nice. Enjoyed everything. Food was fantastic. Will stay again for sure!

Business Self

6/10

Pleasant

15 Apr 2025

Martha

I had a room facing the highway and heavy traffic kept me awake. I couldnt get another room. Other than that it was very comfortable and clean.

Leisure Pet

10/10

Exceptional

10 Apr 2025

Greg

Love the space in the room. The breakfast bar was fabulous.

10/10

Exceptional

08 Apr 2025

Stephanie

Everything was great, except there is an ant infestation! Forget having food in the suites unless it is refrigerated.

Leisure Self

10/10

Exceptional

18 Mar 2025

Vicki

Just arrived but all looks good.

Leisure Partner

10/10

Exceptional

13 Mar 2025

David

I recommend

10/10

Exceptional

10 Mar 2025

Verified traveler

Great location, clean rooms

Nice hotel, nice patio. Easy access to food/shopping and interstate. Nice rooms

Partner

8/10

Excellent

16 Feb 2025

Adrian

Very quiet. Incredibly convenient to local Turkey Creek areas.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Martin

.

8/10

Excellent

06 Jan 2025

Cody

hotel was clean and staff was friendly. a little dated but clean

Friends_and_family Family

8/10

Excellent

05 Dec 2024

Melinda

Great dog-friendly hotel. Staff were all very nice.

Leisure Pet

10/10

Exceptional

05 Nov 2024

Jeffrey

Like the kitchen and full size refrigerator.

10/10

Exceptional

06 Oct 2024

FRANCES

We absolutely loved staying at this property.
At check-in we were greeted by a wonderful front desk staff. Room was very clean and cozy. We would definitely stay again. front desk staff.

Leisure Family

10/10

Exceptional

04 Oct 2024

Darin

A quick exit off I75 and yet quiet and serene with an abundance of shopping and food nearby.

Business_and_leisure Family

10/10

Exceptional

10 Sep 2024

Amanda

Always love the Staybridge, the room was very spacious the King size bed was very nice, the Kitchen is always what I want. I love to be able to cook and have a fridge available to store goodies in... The people/staff were so friendly!! It is located right off the freeway but I'll be honest my husband and I weren't bothered by it at all... Pool is nice, only downer is no hot tub lol. But the gym was nice as well as the laundry(free) too.. I don't eat breakfast so I'm sure it was great as well... Thank you staybridge!!!

10/10

Exceptional

09 Sep 2024

Laura

This was a last minute stop over for us and the Staybridge Suites was the perfect choice. Front desk was friendly and helpful and check-in - even realizing we had a toddler with us so they gave us a first floor room. Room was clean, spacious and full of amenities. Definitely would choose to stay here again in the future. Breakfast was wonderful. Loved the soda fountain and food choices.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2024

Emery

Very close to the highway with easy access to get back on, as well as a Publix 2 minutes away.

Leisure Pet

8/10

Excellent

18 Aug 2024

Donald

I like the ability to access the highway at ease to get to UT

Business Family

10/10

Exceptional

04 Aug 2024

Sheri

The gentleman at the front desk was kind, helpful and accomodating when we arrived. He was very busy doing his best to assist many guests, and was calm and courteous to everyone as he worked thru their needs and requests- he made our check in pleasant. All the staff we interacted with were friendly, and they worked to help us, and made arrangements for our family after a discrepancy with our booking.

The entire hotel felt clean and comfortable with multiple common areas to sit and visit. Our room had a kitchen set up with a fridge, microwave, dishes and a dish washer. In the morning the breakfast area was great. There were many options including eggs, meat, waffles, yogurt, granola and fresh fruit. I would recommend this hotel, and stay here again. There was evident care and pride in the conditions, and atmosphere at the hotel.

Leisure Family

8/10

Excellent

20 Jul 2024

Tamara

This was a good experience overall. We needed a quick place to stay overnight on a road trip and this fit the bill. The staff was fantastic. Breakfast was convenient... a little cold and over cooked, but it did the job. The room needed a paint job. The bathroom door had the top half repainted and the bottom was not. They were two different colors. The bathroom itself was fine, but old and needed a little repair. The beds were not super comfortable. Everything was clean and roomy and fit our needs, but I would not stay more than one night.

Leisure Family

10/10

Exceptional

09 Jul 2024

Chris

Very quiet, clean and comfortable

The bed was perfect and very comfortable. The kitchen was clean. ALL the dishes were in the dishwasher. The tub did drain very slowly. But so quiet and everything was clean. I did enjoy my view of the pond and geese. Breakfast was good, eggs, sausage, waffle and yogurt with real berries and fruit.

Partner

6/10

Pleasant

07 Jul 2024

Verified traveler

Underwhelming breakfast

The breakfast was sub par. Only skim milk, not any sugar by coffee. Half of the displays were empty and it was a Saturday morning. Room itself was comfortable but needs a redo, it grosses me out when I see stains on couches or carpet. The workers that I did see were very friendly though. This hotel wasn’t bad at all, but just not as great as I would usually expect.

Friends_and_family Friends

8/10

Excellent

04 Jul 2024

Verified traveler

Good....but where was housekeeping?!

My room was very clean. When I was wiping surfaces with my own Lysol wipes, I saw no dirt on the wipe. Only thing I was unhappy with was that housekeeping did not clean the room and so I had to call the front desk for clean towels. I only stayed 2 nights.

10/10

Exceptional

04 Jul 2024

Henry

Nice

Leisure Family

10/10

Exceptional

21 Jun 2024

Zoe

Love the excellent and friendly so!!

Leisure Partner

4/10

Poor

19 Jun 2024

Marc

Property needs some major maintenance. Bathroom in the room and near lobby smells like mold . The room was really bad with odor . Property not properly staff to keep clean and have things in good working order . Many long term workers stay here and that is their main clients. Not a great family place to stay .

Leisure Family_with_children

6/10

Pleasant

03 Jun 2024

frances c.

The man who checked us in was wonderful. The room had a worn look to it and tge capets were stained.

8/10

Excellent

17 May 2024

marica

tempu-rpedic needed

love this hotel, only complaint is the beds are too hard.. our backs always hurt after one night in the beds, have to sleep on couch :(
get new mattresses, will be perfect!!

Partner

10/10

Exceptional

06 May 2024

Kevin

Great bang for the buck. Nice breakfast, monday-wednesday drinks and pizza in the evenings. Room was nice. For what it cost.. great value.

Business Self

8/10

Excellent

06 May 2024

Damaris

Pool was not open. House keeping only services your room every seven days. Room was a little dirty when we arrived so they had to come and clean again.

Leisure Family

10/10

Exceptional

02 May 2024

Clayton

This is a nice property.

Business Self

10/10

Exceptional

13 Apr 2024

Mandie

Great place for a short weekend stay

We stayed for one night with our son and two small dogs as part of a visit to the Knoxville & Pigeon Forge area. Staff was very kind and friendly in the front desk and the morning breakfast! Room was nice and clean, very comfy stay, and a convenient location! We choose this hotel because we like to have a separate bedroom and the fee for 2 dogs was only $50. This would have covered an entire week of pet fee also!

One thing I would have liked was bathroom access that didn't go through the bedroom so that our son didn't feel he was interrupting us when he needed it, but that was a very minor inconvenience for a one night stay.

Friends_and_family Family

10/10

Exceptional

06 Apr 2024

Kristin

Nice, clean & spacious room. No complaints!

Leisure Family

6/10

Pleasant

28 Mar 2024

Bj

Everything was great except it was to close to the freeway for where you can set outside and relax

8/10

Excellent

25 Feb 2024

Vicki

Ok

Try to not get a room facing I40. Loud Traffic sounds are not conducive to good sleep.

Friends_and_family Family

10/10

Exceptional

31 Jan 2024

Marianne

Breakfast struggled possibly due to people taking some for later . VERY few items for person with gluten and lactose issues.

Leisure Family

4/10

Poor

23 Jan 2024

Carmen

Pictures are not completely accurate. Door was not the right fit which left a gap at the bottom. No towels for bathing! Sits right next to the interstate and is noisy.

Business

6/10

Pleasant

31 Dec 2023

Karen

Just ok

Very old hotel room. The bathroom light had an electrical issue. It would turn off suddenly and wouldn’t go back on . My husband took a shower in the dark. Not the most friendly or helpful front desk staff . Breakfast was good .

6/10

Pleasant

27 Dec 2023

kimberly

I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!

Leisure Family

10/10

Exceptional

22 Oct 2023

joan

Great service. Only needed more USB and bedside outlets for CPAP, phone and hearing aids to plug in. We made do, but it would be nice to have by bedside.

Partner

10/10

Exceptional

25 Sep 2023

Kelly

Weekend stay

Clean. Great breakfast

10/10

Exceptional

04 Sep 2023

Tracy

liked the location and price. Great amenities.

Leisure Family

8/10

Excellent

19 Aug 2023

James

The hotel is starting to look dated, we love the location but it needs some major TLC, our room kitchen did not have enough glasses and plates for two people

Leisure Pet

10/10

Exceptional

09 Jul 2023

CHRISTIAN

Nice!

Clean. Convenient location. Good breakfast. Next to a good rest/bar. Would stay here again.

Friends_and_family Family

2/10

Poor

02 Jul 2023

Rudolph

Property did not have an extra blanket or extra pillow did not have a place for us to throw trash out. Staff did not want to accommodate just said no we don’t have it and walked away.

8/10

Excellent

19 Jun 2023

SANDRA

the room was large and clean. the beds were comfortable

2/10

Poor

18 Jun 2023

Suzanne

Thieves!

They said they could not find my reservation and they were full so they could not accommodate me. BUT! They still charged me over $350 for the room. How did they even have my credit card to do that if they didn't have my reservation?
When I tried to get reimbursed... runaround. I'm still waiting for my money.

Friends_and_family Family

2/10

Poor

17 Jun 2023

Maiah

Upon first check in, the staff was friendly enough but we noticed the lock on our room door was broken. We were only staying for a night so decided that was alright I guess. Around 3 am, the fire alarm started beeping as if it had a low battery. We woke up and looked, and it seemed like the alarm system was built into the building (or we just couldn’t find it). No staff to be found around the hotel. Tried calling the front desk and no one answered. We packed up and left after an hour of hoping it would go away when it never did. Would NOT recommend.

Leisure Pet

8/10

Excellent

04 Jun 2023

Derek

A fine place to stay

Hotel was fine for an overnight stay. A fair amount of noise from the interstate. Room had a bit of a musty or smoky smell to it. Room was otherwise clean with nice amenities. Lobby was pleasant with a good breakfast setup.

Friends_and_family Family

4/10

Poor

26 May 2023

Christopher

Disappointing. Cutting way back on cleaning

The rooms are nice and well enough maintained (a few minor things like a ripped shower curtain), but they seem to have cut way back on routine cleaning. Room was clean on arrival and I put the \"no service needed\" sign up for first couple days, but when no one came on days 3 and 4 I asked and was told they only clean every 7 days. (Every 3 or 4 days could be OK, but this is too long.) No one came on day 7 either and so I had to ask and someone finally came on day 8. Plus, no one vacuumed the hallways the entire 2 weeks I was there...I took to noticing the same dirt and debris each time I came and left my room.

They seem to also be cutting costs on the breakfast. It was sparse. For instance, they had a big, 3-shelf, glass case across which they arranged 5 - 7 muffins each day. They didn't often restock them. Also I was dismayed by the level of waste; they use disposable Styrofoam plates and plastic utensils each meal. Not unique to this hotel, but I don't know why American hotels can't use real plates, glasses, and tableware and wash them.

Highway noise is audible on one side. Choose an odd numbered room.

Would not choose Staybridge for my next trip.

Business

8/10

Excellent

24 May 2023

Angela

Great dog-friendly hotel

Hotel is in great location. Breakfast is pretty standard hotel breakfast with hot food options. Great walking trails/paths around the property so worked great for traveling with our dog. Our room was a touch out-dated, but was very clean. I also experienced great service throughout our stay. I would go back.

Partner

6/10

Pleasant

24 Apr 2023

Barbara

The bathroom and our room needed updating. The sink faucet was broken and the bathtub needed a good overhaul as it appeared to be stained and dirty.

Business_and_leisure Partner

10/10

Exceptional

21 Apr 2023

Blair

Nice place with a full breakfast. Everything was clean- so clean that I was comfortable with my baby crawling around our room.

Friends_and_family Family

8/10

Excellent

10 Apr 2023

RESHMA

Excellent

Business Self

10/10

Exceptional

08 Apr 2023

Stephanie

Wonderful Hotel with comforts of home

Check in was super quick and easy! Hotel is pet friendly so we felt right a home.

Friends_and_family Family

10/10

Exceptional

04 Apr 2023

Jeremy

Very Nice!

Very nice hotel. Definitely would stay there again.

Partner

2/10

Poor

27 Mar 2023

Mark

Unaccomodating staff. Poorly stocked breakfast was missing several items. Advertised breakfast was available until 10:30am. Was bare and not replenished at 9:45am. No one bothered to clean tables or floors during breakfast. Out of oatmeal, pastries, juice and biscuits. Was able to get eggs brought out after requested. Had to request hand towels and bath towels as just a few were in room for a 2 night stay.Had to wait as none were available.Paid double the rate as there was supposedly an event in town and rooms were scarce. Got half the value of their normal rate.Will not be back.

Business_and_leisure Family

2/10

Poor

27 Mar 2023

Debbie

My family of 4 stayed for 3 nights. However, we only had 2 towels. We asked 4 different times throughout our stay to get more towels. Unfortunately, the hotel just kept telling us they were \"out of towels\". They told us more than once that they would take our room number and put us on a list of those who needed towels. Still... no towels.

4 people
4 days
3 nights
ONLY 2 towels

Our rooms did not receive a cleaning service throughout the entire stay.

We would not recommend this property.

Leisure Family

8/10

Excellent

20 Feb 2023

Susan

We booked a queen bed but when we checked in they only had full size beds available. The lady that checked us in said they only have 3 rooms with Queen size beds and becuase I booked through a third party there wasn't much we could do. I'll know to call the hotel directly next time.
There wasn't a coffee pot in the room but they did bring one right away. One of the legs on the bed collpased because it was missing a screw but we were about to check out so it didn't interrupt our sleep. We told the front desk. The employees were all very nice and helpful so we don't fault the hotel itself for the wrong bed size. I just paid for a queen room and that is not what we got.

Leisure Family