Sonesta Simply Suites Knoxville

4/10

Poor

08 May 2026

Krisna

The property is extremely out dated. There were holes in walls, mold around the tub and fridge. and the carpet is in need of a very deep steam or needs to be completely ripped out and replaced.

Partner

6/10

Pleasant

04 May 2026

Michael

No room cleaning
No breakfast
Nothing within walking distance
No pool
Room was comfortable
Shower was great

Partner

8/10

Excellent

29 Apr 2026

JOHN

The building is older but in reasonably good repair. It very good for short stays considering the price. No prepared food but a kitchenette is available for meal preparation.

Partner

10/10

Exceptional

27 Apr 2026

Ronnie

Nice stay cleaning room very nice

Self

6/10

Pleasant

25 Apr 2026

Adrienne

The AC in our room stoped working in the middle of the night. The front desk brought us a floor fan that really helped my husband sleep.
I think they would have let us switch rooms, but at 3:30a, it seemed like more work and a fan did the trick.

Front desk staff was very friendly and helpful.

Family

6/10

Pleasant

24 Apr 2026

Dan

Room was clean. Breakfast was good. No shower curtain in tub.

Partner

10/10

Exceptional

22 Apr 2026

MARY

Great room, nice staff, great property.

2/10

Poor

20 Apr 2026

George

This marketing photo is obviously old. The furnishings were in disrepair and extremely worn. The room smelled of smoke, mildew, etc. and was in need of a deep cleaning. Dust was readily visible throughout. When I brought these items to the front desk/staff's attention, he responded by saying that it was only a \"2 star hotel\" and that the room was a good value for the price. The staff also said that the hotel was rebranded \"Sonesta\" because they no longer met the standard for the old Candlewood Suites brand. I only stayed because they had me sign a no-refund policy BEFORE I went to my room. Because I booked from a third party, they also said a refund wasn't possible. Interestingly, they actually had me also pay a $100 security deposit when checking in.

Family_with_children

2/10

Poor

14 Apr 2026

Lela

Did not stay here. Had to drive all the way back home because whoever was at desk was attempting to charge me another $200 for the room, even as a security deposit, that is ridiculous as the room is not that much. Then good luck getting your deposit back, They said you get it back in 30 days. Extremely bad business practices.

Self

8/10

Excellent

04 Apr 2026

Jeff

The hotel was nice but had a few issues. Prices about right for the quality.

Partner

4/10

Poor

03 Apr 2026

Jayson

Dishes. Cups , glasses

Partner

2/10

Poor

30 Mar 2026

KRISTIN

Roaches in my room. Trash located constantly by elevators. Mold definitely present.

Friends

10/10

Exceptional

29 Mar 2026

Alex

Great clean rooms

10/10

Exceptional

28 Mar 2026

Keirsten

Great hotel for your money's worth!

2/10

Poor

27 Mar 2026

Allysen

Everything looked like it hadn’t been cleaned in months. The microwave was grimy, the shelves were dusty, and the fridge was covered in grime. The sheets even had holes from cigarette use. The hallways and elevator reeked of cigarettes and weed. The description of this place does not match what you actually get.

2/10

Poor

24 Mar 2026

THOMAS

Horrible bed no amenities needs total renovation

2/10

Poor

20 Mar 2026

Salvador

Esta en muy malas condicion, no dormimos ni una noche ahi.

Friends

6/10

Pleasant

15 Mar 2026

Shyista

Property is old. Could have been much cleaner! And loud!

8/10

Excellent

15 Mar 2026

Joshua

Very quite clean and comfortable....

2/10

Poor

13 Mar 2026

Christopher

there was an infestation of ladybugs in the room along with stains on bed sheets

Self

10/10

Exceptional

03 Mar 2026

chris

large working desk area, great for traveling office. Hot shower which is rare for hotels nowadays. comfy bed adequate bedding. very quite. cold large refrigerator with high volume ice maker.

Self

10/10

Exceptional

02 Mar 2026

Tristan

Staff was very friendly. After a 10 hour drive from New Jersey, we arrived pretty early than intended, but they let us check in early with no issues. The room was nice and spacious. They even had a little gym, which was a nice amenity. Overall a good experience

Partner

10/10

Exceptional

26 Feb 2026

Anthony

Clean quite safe neighborhood five minutes from anything you could want to eat.

Friends_and_family Friends

10/10

Exceptional

31 Jan 2026

Edward

Clean quality and quiet

Partner

6/10

Pleasant

21 Jan 2026

Nicole

It was just ok. Served its purpose

Business

10/10

Exceptional

11 Jan 2026

Deborah

Accommodating staff. Clean room, good bed! Safe, quiet location. Good amenities. Great value.

Business_and_leisure Pet

10/10

Exceptional

10 Jan 2026

Deborah

Accommodating staff, clean room, luggage carts.
Very nice

Business_and_leisure Pet

8/10

Excellent

06 Jan 2026

Vincent

room was good but it took some effort to get an access key to work. manager after shift change put me into another room after a couple of tries which meant going up and down the second floor three times that sucked

Friends_and_family Friends

8/10

Excellent

29 Dec 2025

Sherree

Heater was as loud as a washing machine.
The service was great. The room looked very clean , but there was a musty smell in the bathroom.

LOVED how close the handicapped room was from the front door.

Partner

6/10

Pleasant

27 Dec 2025

Edward

room good condition, this was more of a weekly or monthly stay hotel. but rooms were clean. had a full oven and fridge so u could smell food cooking all the time.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Kevin

Comfortable spacious room in a great location!

8/10

Excellent

23 Dec 2025

Daniel

Traveling electrician. Was decent stay

Business Self

8/10

Excellent

21 Dec 2025

Stephanie

It was what we needed for what we were doing. Nothing fancy but there was no bugs, it was clean enough and staff was nice enough.

Business_and_leisure Partner

4/10

Poor

24 Nov 2025

Evangelist Sam

The Room was an outdated Candlewood Suite. When we arrived it took forever to get checked in. I do not know just why but there was a great deal of confusion about the accomadations. The elevator requested only 3 people at a time get on it, is that safe at all then? Upon check out I requested a receipt and was told they would have to inspect the room before a receipt could be issued and it would be emailed to me. Today I checked my Credit Card Statement and found that they charged my card $260.82 on Nov 10 and another $100 on Nov 12. That is at the VERY best a $80 per night room. And I was charged a total of $360.82 for two nights. RIP OFF! I am one unhappy customr of Expdia and Sonesta Simply Suites in Knoxville, TN

Leisure Family

8/10

Excellent

23 Nov 2025

Mary Beth

Comfortable bed. Slept well. No ice available

Leisure Partner

6/10

Pleasant

23 Nov 2025

Stephon

The coffee pot didn't work. It's okay for an economical overnight stay for travelers.

Self

6/10

Pleasant

23 Nov 2025

Stephanie

Room was cleaner than I expected after walking in. I booked a queen bed to share with my spouse and my child who at times sleeps with me but ended up with barely a double. Elevator was a little iffy but got me up and down. Staff wasn’t bad but wasn’t super happy or even helpful. It wasn’t the worst but wasn’t the best.

Business_and_leisure Family

10/10

Exceptional

18 Nov 2025

Justin

everything was perfect

Leisure Self

2/10

Poor

12 Nov 2025

Karla

The building is very old, the picture on the website is no true how this look

Business Family

10/10

Exceptional

09 Nov 2025

Jennifer

Staff were friendly and professional, the place was clean and comfortable

Family

2/10

Poor

08 Nov 2025

Berenice

The room had small cockroaches running around, which means there is an infestation. The place was not well represented in their pictures, and the smell of everyone’s cooking took over the room, which I don’t mind people cooking their food, but there was nothing to vent the smell

Business Self

8/10

Excellent

29 Oct 2025

Levi

Good

Business Family

8/10

Excellent

26 Oct 2025

Vanessa

Good stay

Leisure Partner

2/10

Poor

25 Oct 2025

Chiranjeevi

Not clean. Animal hair everywhere . Dirty smelly , bugs in room . Didn’t stay - we just ran out and found something else.

Don’t risk it , not worth - it’s gross

Leisure Family_with_children

2/10

Poor

21 Oct 2025

Kimberly

We have stayed many times in Sonesta Hotel & was very disappointed with this one. The room smelled like pets. The tub was dirty. And to top things off, I saw a roach crawling up the wall the morning we were to check out. Basically, the only thing it had going for it was location.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Marcellus

Only thing I have to warn everyone about is the $100 security deposit. Other than that it’s a safe property and the cleanliness was a 10/10. I will definitely be back.

6/10

Pleasant

20 Oct 2025

Regina

The sheets and bed were clean as well as most surfaces. The shower was very good. Hot water right away and good water pressure. All the appliances worked. However, they were old and stained on the outside. The microwave was from 1999. There was a fan hanging down from the stove and an old a/c controller hanging loosely on the wall. I'm not sure when the carpet was last washed.
It had an old style lobby and if no one was at the desk, they wanted you to go out to the entry area and use the phone there. Large amounts of paint was missing in the hallways where their laundry carts had scraped the walls.

Leisure Pet

2/10

Poor

18 Oct 2025

Talika

This property is not as advertised. The amenities were lacking and the cleanliness of the property is terrible. My boyfriend killed at LEAST 2 roaches a day in our room. One of the pillowcases were filthy. Upon check in, we were told that were weren’t staying long enough for room service. We were there for a week …

Serious updates to the property and policies are needed.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Jeremy

Rhe front desk clerk was very helpful and friendly

Business_and_leisure Self

10/10

Exceptional

14 Oct 2025

Teresa

The rooms are spacious and very clean

Leisure Self

4/10

Poor

12 Oct 2025

Christy

Doesn’t meet expectations with the “sonesta” brand

Doesn’t meet expectations with the “sonesta” brand. Kitchen only had one glass nothing else. First room I checked into reeked of cigarette smoke. Asked for another room and was told the first room wasn’t smokey but rather someone had just cooked a meal in there (but without pots or dishes??). Clearly wasn’t the case, and was finally given a different room. Hotel felt nasty, wore my shoes between bed and bathroom bc carpet felt grimy. Never again.

6/10

Pleasant

10 Oct 2025

Cody

Room was in somewhat poor condition and very humid. Check-in was very slow. The stay was thankfully quiet, but definitely not the best hotel experience I've had.

Leisure Partner

2/10

Poor

06 Oct 2025

Rori

I have been waiting an hour to be checked in. No one has ever came to the front desk.

Business Self

2/10

Poor

01 Oct 2025

Mike

Rooms were very low quality, very run down. Killed 3 cockroaches the first night, didn’t stay the second night. Everything felt gross. Wouldn’t ever stay there again. After a little fight they returned my second nights charge. They didn’t seem to think cockroaches were that big of an issue. And this was for $200 a night.

10/10

Exceptional

30 Sep 2025

John

Very clean room. Poor gym. Safe neighborhood. Would stay again.

Self

6/10

Pleasant

27 Sep 2025

Terzenda

In the 5 hours I was there I saw the rooms were outdated and spider webs were in corners and window.

Business_and_leisure Partner

2/10

Poor

24 Sep 2025

Chadwick

Not Clean

Rooms had windows open and people were smoking pot. Also we saw bugs crawling up the walls. We left after seeing the bugs.

Friends_and_family Family

4/10

Poor

21 Sep 2025

Holly

This is an older property, but it definitely felt dirty and smelled. Holes all in my curtain, no hand soap in bathroom or trashcan, no hair dryer. Walked around without shoes in room & bottom of my feet were dirty. Bed slept fine & A/C kept room cooled.

Leisure Family

6/10

Pleasant

14 Sep 2025

Sterling

We had to swap rooms because of a noising ac unit, toilet did not flush well, elevator was out of service part of the time and towel rack fell off the wall.

2/10

Poor

14 Sep 2025

Russell

BAD, SICK, MOLD, SEWAGE - RUN AWAY

The room was deplorable. Toilet leaked sewage when flushing, could be Wax O-ring was placed in the 70's and just worn out. Dirty, Filthy walls, Black, Yellow and Brown Mold. Refrigerator was rusting. A/C control from 1950 bypassed so I had to look at the metal rigging that was connected....bad move - the black mammal hair that clogged the air filter was everywhere. Took the staff twenty five minutes to get us signed in, I guess that what it takes when you only use one finger and a 1970 computer program. We checked in and out so fast, the luggage jumped into my car. I ask for a full refund or at least partial. They charge me almost 100.00 more that the quote, I did not sign the bill and refuted the bill with AMX. I also wrote Sonesta the letter Attached and sent it also to Hotels.com and AMX. Run Forest Run - this one needs to be imploaded.

Business

4/10

Poor

10 Sep 2025

Louise

The description indicated that I would have an accessible room with a roll-in shower. When I got to the property, they had a room with a bathroom with only a tub. I have been misled by Expedia.
I am entitled to a refund for this night’s stay.

2/10

Poor

01 Sep 2025

Marylou

DO NOT STAY HERE!!

This hotel is subpar…there was roaches, furniture, broken, including drawers. The hotel stunk and very dirty. They took our hundred dollar deposit because my husband got a bite from there and bled on the sheet saying that they could not reuse the sheets, which is crap because there was already stains on the sheets that they were used. Do not stay here!! The pictures are very deceiving.

Partner

2/10

Poor

23 Aug 2025

Caleb

Walked in and the room smelled like mold, on top of that the ceiling clearly had bad repairs done to it and all the cut outs showed. The shower handle didn’t work properly either which made for a not pleasant stay.

Leisure Family

6/10

Pleasant

16 Aug 2025

Verified traveler

A little too much grime

It was definitely mid. This is a contractors hotel through and through. But I don’t think that should discourage the staff from taking pride in cleaning it. I definitely did not want to touch anything, and I’m the kind of girl who grew up playing in mud and not shying away from hard work or grit. But this place was pretty gross. When something is sticky, I’m out lol

Friends_and_family Friends

4/10

Poor

13 Aug 2025

Randolph

Worst I have ever been in

No breakfast, room has to have been the worst I have ever been in, mold in bathroom, when toilet was flushed water came out from under it, plaster falling off cieling in many places. If I could have gotten my money back I would have rather yleptbin the gutter, would have been better conditions. Do not use this motel.

Business

8/10

Excellent

12 Aug 2025

Shawn

characters

Decent place with nice enough staff, fairly clean and very reasonably priced.

Partner

4/10

Poor

11 Aug 2025

George

This facility is completely worn out! The walls were beat up, the AC unit was moldy smelling, light fixtures and furniture had rust deposits on them and were dingy. The place, while generally clean, had a funky smell. The worst part though was the roach infestation problem. Great laundry facility. Sonesta has pretty much squeezed all they can out of that place. There are much better options available in the area for the price.

Business_and_leisure Self

4/10

Poor

10 Aug 2025

Michael

Bad stay

Floors and halls dirty with trash. Not even vacuumed. Bathroom dirty with towel racks broken and toilet leaking. HORRIBLE SMELL

Partner

4/10

Poor

08 Aug 2025

Dominic

Stayed there for a week, only do room cleaning every two weeks. Clean but dated. Musty and humid when we arrived. They came and sprayed some air freshener and gave us a dehumidifier. We emptied 16 pints from it twice a day. Staff was very nice but everything was self service. You had to get your own towels and empty your own trash. Price was very reasonable.

Leisure Pet

2/10

Poor

07 Aug 2025

Praveen

Needs a good cleaning room smelled of smoke

Business

4/10

Poor

05 Aug 2025

Barbara

Traveled with pet. Assigned a \"dog\" room. And had to pay extra for that \"privilege\". Room was dated, needed paint. Refrigerator was rusty on the exterior. Floor felt dirty and gritty. AC unit was very noisy and cycled every few minutes making it difficult to sleep. on the last day of my stay, I noticed that the toilet leaked at the base when flushing. Every time i went to front desk, no one was there. I do not recommend and would not stay there again.

2/10

Poor

02 Aug 2025

Paul

Roaches

10/10

Exceptional

01 Aug 2025

Charles

People were friendly. A lot of food and shopping otions nearby.

Leisure Partner

6/10

Pleasant

18 Jul 2025

julieus

Was ok if you need a quick cheap place to stay overnite.
Room had a bad smell and was noisey thru the night.

Partner

6/10

Pleasant

14 Jul 2025

Susan

Amazing staff in every way. Just very in need of touch up’s and cleaning. Our room was a pet friendly room and smelled so bad we almost couldn’t handle it. We roughed it out for the price, but that with the full timers living there was enough where we wouldn’t recommend unless a quick pass through.

Partner

6/10

Pleasant

05 Jul 2025

Michael

I seem.to.constantly.have issues with my key card, it has to be reset everyday, had a medical issue and the phone didn't work

Business_and_leisure Self

2/10

Poor

03 Jul 2025

Jeremy

Not every Sonesta is the same

This place is nasty. People are living here. When we came into check in there was someone in the lobby in a bathrobe and calling the front desk clerk by first name. Then had another set of meth heads walk in while we were still trying to get checked in.

Big bug running around on the ground. Got up to the room and it smelled like a repossessed home with mold and water damage.

Partner

8/10

Excellent

02 Jul 2025

Jerel

The place was nice. Has a laundry room if needed. Room had a fridge.

4/10

Poor

02 Jul 2025

David

Just okay.

10/10

Exceptional

01 Jul 2025

Jonathan

Very clean and very good prices plus the laundry and gym rooms were well kept. Made visiting TN very enjoyable

Leisure Self

8/10

Excellent

29 Jun 2025

jean

We were comfortable here , bed was nice, except refrigerator and air conditioner ran all night and loudly place could use some updating

Area had nice food options

Leisure Family

4/10

Poor

26 Jun 2025

Chantera

Dirty towels and rags and a stenches smell

2/10

Poor

21 Jun 2025

Kenyon

It was trash! Smell like mildew. Old and outdated. Get what you pay for

6/10

Pleasant

18 Jun 2025

Elizabeth

Kitchennette appliances and HVAC ran all night making sleep difficult

Leisure Self

8/10

Excellent

09 Jun 2025

Trina

Check-in was easy and quick. The hotel has been refurbished. Unfortunately, a fire broke out in the laundry area, so those needing to wash clothes were unable to do so during my weekend stay. The elevator kept us inside for a bit longer than I expected. Thankfully, it opened about 45 seconds later than it should have. The hotel was clean and had a wide selection of television stations (both local and premium) to watch. The hotel is also conveniently located near the interstate and numerous restaurants, gas stations, and eateries. Excellent location!

Friends_and_family Family

8/10

Excellent

09 Jun 2025

tanya

The room was clean. The staff was very nice. The room had some issues that needed to be fixed but over all, it was a very nice and peaceful stay.

Leisure Pet

8/10

Excellent

09 Jun 2025

Rachel

Great for the price paid

Self

8/10

Excellent

09 Jun 2025

Heather

A really good, quiet location in a car dealership/office building area. The room was clean, but needs a little attention - sporadic dishes in the cabinets, missing towel rails, flaky textured ceiling. Overall, really good hotel.

Business

8/10

Excellent

07 Jun 2025

Konny

Nice place, clean and comfortable
Desk staff were great!!

Business

10/10

Exceptional

07 Jun 2025

Martin

I had a fantastic stay! The room was comfortable the staff were incredibly friendly. Didn’t know about $200 deposit for locals until I got to hotel, knew about the $100 that is posted on hotels.com.

Review will be edited depending on whether my deposit is returned or not.

Self

8/10

Excellent

05 Jun 2025

Ernest

I liked the guy that was working the desk, nice room, affordable.

4/10

Poor

02 Jun 2025

Perry

Ac unit was rigged up with an AC on top of AC; bathroom towel holder was broken, it was rough and way over priced for what it was.

Leisure Family

10/10

Exceptional

30 May 2025

Stephen

Good place

10/10

Exceptional

27 May 2025

Nikolay

Perfect option for 1 night stay with family.

6/10

Pleasant

25 May 2025

Maggie

Rooms all seemed very noisy- when I came in to lobby there was no one.

Leisure Self

4/10

Poor

20 May 2025

Verified traveler

Old hotel in need of an update

Although this is a pet-friendly hotel, the condition and the cleanliness of this place was not good. Particularly, the carpeting throughout the hallway floors and room look dated and retained an odor, especially on the first floor near the elevator. The tub in the did not look very clean either. Also, the air conditioning unit look dated and there was a mildew smell near the unit. The only positive was the convenience of the location. Otherwise, the entire building needs to be renovated

Friends_and_family Family

6/10

Pleasant

17 May 2025

Scott

Place seemed dated and not real clean, chair was completely broken and wouldn’t even work to use, should’ve been in trash.

Business_and_leisure Family

4/10

Poor

16 May 2025

Kimberly

Rooms smelled. Shower was awful. A/C was very noisy. Rooms VERY old and falling apart in areas.

Business_and_leisure Partner

10/10

Exceptional

11 May 2025

Jimmy

A very affordable and clean hotel in West Knoxville. My go-to-place when in the area.

Leisure Self

2/10

Poor

10 May 2025

Aria

The property itself seemed adequate, but after having paid in advance I was NOT ALLOWED to check into the room Id paid for. I had my credit card with me, a valid TaN license, and even a passport, as well as my confirmation info. But I was denied my room and out my money because the credit card (that I had already used to pay) had a relative's name on it.

Leisure Self