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Holiday Inn Mexico City-Plaza Universidad

Mexico City · Mexico

Parroquia 1056View location

9.4/10Excellent1,000 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.4/109.4
Neighborhood10.0/1010.0
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Mexico City-Plaza Universidad

Enjoy a prime location at the Holiday Inn México Plaza Universidad, with easy access to corporate offices, financial districts, shopping centers, government buildings, and major laboratories via main roads such as Av. Cuauhtémoc, Universidad, Parroquia, and Rio Churubusco.

Located in the southern part of the city, the hotel is also close to recreational centers, sports venues, cultural attractions, and dining options.

Read more about this hotelShow less

With a stay at Holiday Inn Mexico City - Plaza Universidad by IHG in Mexico City (Benito Juarez), you'll be a 2-minute drive from Frida Kahlo Museum and 6 minutes from World Trade Center Mexico City.

This hotel is 4.9 mi (7.9 km) from Angel of Independence Monument and 5.3 mi (8.6 km) from Paseo de la Reforma. Make yourself at home in one of the 156 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Mexico City?

This hotel has 200 square feet (19 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets not allowed

Important information

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 12.20 per person
    • Self parking fee: USD 6 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Plaza Universidad Shopping Center 0.5 km / 0.3 mi
Frida Kahlo Museum 1.5 km / 1 mi
Avenida Insurgentes 2 km / 1.3 mi
Insurgentes Theater 2.8 km / 1.7 mi
Plaza Mexico 3.3 km / 2 mi
Poliforum Siqueiros 4.2 km / 2.6 mi
World Trade Center Mexico City 4.2 km / 2.6 mi
Parque Delta 4.3 km / 2.7 mi
Pepsi Center 4.3 km / 2.7 mi
Metropoli Patriotismo 4.8 km / 3 mi
National Medical Center (Siglo XXI) 4.9 km / 3 mi
National Autonomous University of Mexico 5 km / 3.1 mi
Diego Rivera and Frida Kahlo House Studio Museum 5.2 km / 3.2 mi
Blackberry Auditorium 5.5 km / 3.4 mi
Dalinde Medical Center 5.5 km / 3.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 156
  • Number of floors (main building): 4
  • Single rooms: 80
  • Double rooms: 98
  • Suites: 3
  • Family rooms
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Airport
  • Wheelchair-accessible
Show 55 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Terrace
  • ConciergeExtra charge
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BarExtra charge
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Banquet hall
  • Breakfast room
  • Conference room
  • Meeting room
  • PrinterExtra charge
  • Photocopier
  • Business centre
  • SaunaExtra charge
  • Massage
  • Spa treatmentsExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Snacks
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI-3

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 10 m²ROO.ST

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Cot on demand
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • Tea and coffee making facilities
    • Extra beds on demand
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • Balcony

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 15 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable15 photos

    Holiday Inn Mexico City-Plaza Universidad

    DOUBLE KING SIZE BED

    Room photos

    15 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Cot on demand
    • Extra beds on demand
    • Central heating
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Direct dial telephone
    • Hairdryer
    • Bathroom
    • Safe
    • Balcony

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 1 Bedroom • 15 m²DBL.PI-1
    DOUBLE PREMIUMPhoto unavailable5 photos

    Holiday Inn Mexico City-Plaza Universidad

    DOUBLE PREMIUM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-1

    Room amenities

    • Cot on demand
    • Extra beds on demand
    • Balcony
    • Safe
    • Central heating
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Direct dial telephone
    • Hairdryer
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 10 m²DBL.PI-2
    DOUBLE PREMIUMPhoto unavailable50 photos

    Holiday Inn Mexico City-Plaza Universidad

    DOUBLE PREMIUM

    Room photos

    50 photos

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-2

    Room amenities

    • Central heating
    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Cot on demand
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 15 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable8 photos

    Holiday Inn Mexico City-Plaza Universidad

    DOUBLE TWO DOUBLE BEDS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Extra beds on demand
    • Hairdryer
    • Balcony
    • Safe
    • Cot on demand
    • Direct dial telephone
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Central heating

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BEDDBL.DB

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    DOUBLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Holiday Inn Mexico City-Plaza Universidad

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Mexico City-Plaza Universidad

9.4
Excellent
1,000 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.4 /10
Neighborhood
10.0 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
12 Jul 2026
Evans
very nice location
Self
10/10
Exceptional
28 Jun 2026
Manuel
Great
10/10
Exceptional
15 Jun 2026
Alfredo
Good hotel. nice staff and restaurant.
Self
10/10
Exceptional
07 Jun 2026
Isabel
Muy bien ubicado, recién remodelado, excelente servicio en todas las áreas, buen desayuno y buen estacionamiento.
Partner
10/10
Exceptional
10 May 2026
L Tonatiuh
.
8/10
Excellent
25 Apr 2026
Rosa
El desayuno podrían mejorarlo. Todo lo demás muy bien!
2/10
Poor
10 Mar 2026
Julieta
I arrived at the hotel and the staff were very kind during check-in. Unfortunately, my experience changed after I realized that I had lost my Gucci scarf while staying at the hotel.
The scarf is not only valuable but also a sentimental birthday gift from my daughter, which makes it very meaningful to me. As soon as I noticed it was missing, I went to the front desk to report that I had lost it on the hotel property. The staff said they would try to look for it, but no lost-and-found report was taken and no information about the item was requested.
The following day I returned to the desk to follow up and explained the situation again in detail. I was told they had looked around the property and in my room, but again no report was created and no contact information was requested.
Before checking out, I stopped at the desk one last time and asked if they could please call me if the scarf was found. I also asked who would be responsible in a situation like this — the hotel or housekeeping — if the item was lost during my stay, but I did not receive a clear answer.
I made my reservation through Expedia and I have a Gold Status , so I value professionalism and accountability when issues arise.
I truly hope the hotel will contact me if the scarf is located. I am happy to provide any additional information that may help recover the item.
Family
10/10
Exceptional
18 Feb 2026
Athanasios
Absolutely, everything were delighful
Friends
10/10
Exceptional
16 Feb 2026
Julio
Service. Breakfast,staff
Business
10/10
Exceptional
06 Feb 2026
Ruth
Todo
Friends_and_family Family
6/10
Pleasant
15 Dec 2025
Alejandro
No servía la calefacción.
Friends_and_family Family
10/10
Exceptional
30 Nov 2025
Elizabeth
Wonderfull hotel!
Leisure Family
10/10
Exceptional
25 Nov 2025
William
Very clean. Great service.
Friends_and_family Family
10/10
Exceptional
16 Nov 2025
Jeremy
Very clean, friendly, down-to-earth neighborhood. Stay close to Coyoacan without paying Coyoacan prices, and you'll probably be even more comfortable.
Business_and_leisure Partner
10/10
Exceptional
14 Nov 2025
Tania
Na
8/10
Excellent
06 Nov 2025
Rebekah
The hotel was beautiful, very clean, and a comfortable bed. I even had dinner at the bar and everything tasted amazing. Breakfast was a full buffet that had many delicious items. They even decorated for Dios Los Muertas and it was beautiful. Unfortunately, I can not give 5 stars as I left my charger lugged in. When I called that evening they said they couldn’t find it. I know exactly where it was plugged in and they were not being honest.
Friends_and_family Friends
10/10
Exceptional
02 Nov 2025
Laura
Loved it, stayed for one night and the room was great.
10/10
Exceptional
26 Oct 2025
Jorge
Great value
10/10
Exceptional
23 Oct 2025
Alessandra
staff was very helpfull
Business Self
10/10
Exceptional
13 Oct 2025
Jose
Nice hotel
10/10
Exceptional
12 Oct 2025
Chris
quiet clean room
breakfast buffet was good
Leisure Friends
10/10
Exceptional
08 Sep 2025
Roberto
I love the Hotel. All the renovations makes it look incredible new. The Staff were super friendly and we recommend it to everyone.
Leisure Family
10/10
Exceptional
11 Aug 2025
judith
.
Family
8/10
Excellent
05 Aug 2025
Martin
First night in one of the two rooms booked. One bed had unknown something that caused itching. Lucky that there was two beds. Just switched over. Advised the staff and they took care of it. Other than that Okay
Friends_and_family Family
10/10
Exceptional
07 Jul 2025
Maria G
Great service, spacious room, and comfortable bed.
Leisure Partner
10/10
Exceptional
01 Jul 2025
Ritu
Great property
Leisure Partner
8/10
Excellent
26 Jun 2025
Yilien
Limpio y tranquilo. Nadie nos ayudó con las maletas.
Business Family
10/10
Exceptional
21 Jun 2025
GIUSEPPINA FELICI
A very nice hotel. With a great location and a nice big rooms. The best thing was their incredible and huge buffet. It was delicious!
Business_and_leisure Family
10/10
Exceptional
10 Jun 2025
Efren
Still in renovation, has taken too long.
Business
10/10
Exceptional
05 May 2025
Juan
NA
Leisure Partner
6/10
Pleasant
25 Apr 2025
Arturo Hermilo

No avisaron que estaban en remodelacion

Desafortunadamente,no avisaron que el hotel esta en remodelacion
10/10
Exceptional
17 Mar 2025
Hellman Abraham
Everyone was very corteous.
10/10
Exceptional
10 Mar 2025
Rosa Maria
Location convinient
8/10
Excellent
09 Mar 2025
Eva

Mexico City

Hotel was comfortable. Difficult to get the entrance. Breakfast is not included was nasty.
Friends_and_family Family
10/10
Exceptional
12 Feb 2025
Fernando Sanchez
The food was unique
Business_and_leisure Family
10/10
Exceptional
04 Feb 2025
Karina
.
10/10
Exceptional
01 Feb 2025
Melissa
👌
10/10
Exceptional
31 Jan 2025
Elvis
great service
Leisure Partner
6/10
Pleasant
24 Jan 2025
Frank

High price few amenities

The hotel was more expensive than similar or better hotel accommodation's I was surprised breakfast was included in the price and had to unload almost 20$ US for a mediocre menu
Self
8/10
Excellent
04 Jan 2025
Anthony G
Good location, but rather run down right by the hotel. Near shopping malls and good places to eat
10/10
Exceptional
01 Jan 2025
andres

Very helpfull staff

Service was great and very friendly. We arrive early for check in as we were in Mexico city for only one day and we were able to rest. Pamela, Victor and the other staff were really great!
Friends_and_family Family
10/10
Exceptional
18 Dec 2024
Blanca
It was so nice
10/10
Exceptional
14 Dec 2024
Miguel
Los cuartos son muy bonitos, limpios y súper cómodos. La comida muy buena, sobre todo el buffet de desayuno. Pero el staff de recepción arruina completamente la experiencia del hotel. Sobre todo el del Check In.
Leisure Family_with_children
10/10
Exceptional
18 Nov 2024
Jose
Great place, great staff. Very safe area.
Family_with_children
10/10
Exceptional
10 Nov 2024
Verified traveler

Excelente servicio

Excelente experiencia de un excelente servicio por parte de todo el staff. Todo limpio y en buenas condiciones. Falta una mejor cafetera. De ahí en fuera, ningún inconveniente. Disfrutamos mucho la estancia.
Partner
10/10
Exceptional
03 Nov 2024
Luis Arturo
Silencioso y cercano a la estación Zapata del metro, lo que permite fácil transporte a varios puntos de la ciudad
Business_and_leisure Partner
10/10
Exceptional
25 Oct 2024
Jocelyn
Staff is amazing. Hotel has good upkeep. Everything you need is walking distance
Leisure Family
10/10
Exceptional
21 Oct 2024
Jake
Nice place to stay. Service is excellent
10/10
Exceptional
13 Jun 2024
Leticia
The staff was very helpful and polite.
Leisure Family
8/10
Excellent
11 Jun 2024
Alejandro
On the floor there were some contractors remodeling some rooms. Noice during the day and intensive painting odor during the nigh. The hotel is in good condition.
Business_and_leisure Family
10/10
Exceptional
10 Jun 2024
BLANCA AZUCENA
MUY BONITO Y MUY RICA LA COMIDA DEL RESTAURANTE
GRACIAS
Business_and_leisure Friends
10/10
Exceptional
22 May 2024
HARRY LUIS MARTINEZ
There was a big outage and got stuck in the elevator. Immediately the staff communicated with me through the speakers and immediately were able to get me out. Fast response. Super professional. The power back took over quickly.
Business_and_leisure Partner
10/10
Exceptional
10 Apr 2024
claudia
Excellent service. Friendly staff
Leisure Family
10/10
Exceptional
31 Jan 2024
Frank
Good place to stay
Leisure Partner
4/10
Poor
16 Jan 2024
Juan Jose Prieto
The price to stay in the hotel is expensive compared to the services it offers.
Business
10/10
Exceptional
06 Jan 2024
Anthony G
Excellent service and location near shopping and dining
Leisure Family
10/10
Exceptional
08 Dec 2023
Gloria Margarita
Todo muy bien!
Leisure Partner
10/10
Exceptional
24 Nov 2023
Fernando
Está bien en costo-beneficio
Business_and_leisure Self
10/10
Exceptional
24 Nov 2023
KARIMEN
To be honest our best experience was with room service amazing food amazing service. I was sick due too a bronchitis with asthma and couldn’t do much and the room service staff were angels to my staying. Thank you i couldn’t be more grateful.
Leisure Family
8/10
Excellent
06 May 2023
Mark

Good business hotel.

Very large, comfortable room. Friendly staff in the reception area. I would have given 5 stars if the laundry had been processed quicker. I had some laundry done twice and both times I had to chase it after more than 3 or 4 days.
Business
10/10
Exceptional
06 Mar 2023
Marge
The hotel was wonderful and a needed reprieve from a terrible VBRO we initially stayed at during our visit to Mexico City. I may have been our level of room, but we missed having a little refrigerator and/or microwave. But overall, it was a very wonderful stay!!
Leisure Family
10/10
Exceptional
04 Feb 2023
Fred
Location was okay, but the area around was dirty, mot the best to walk about.
Business Self
10/10
Exceptional
03 Feb 2023
Verified traveler
Amazing hotel close to the airport. Workers there are very attentive and speak English. Will go again in the future.
Partner
10/10
Exceptional
14 Oct 2022
Eduardo
I like the size of the property and the restorant .
Business_and_leisure Self
10/10
Exceptional
07 Aug 2022
XAVIER
Great location, staff is great and hotel was very clean. Highly recommend.
Leisure Self
8/10
Excellent
13 Jul 2022
Enrique
Everything is excellent except for the shower door not actually closing against anything and the ill fitting room door that allows light and noise into the room.
Leisure Family
10/10
Exceptional
04 Jul 2022
Carlos A
Everything was great
Leisure Family_with_children
10/10
Exceptional
02 Jul 2022
Marco
The property itself was great. Only issue was with orbitz didn’t do their part to communicate with the hotel regarding my reservation. Check was at 3 pm. I didn’t get into my room until issue was resolved 3 hours later.
Leisure Family_with_children
6/10
Pleasant
23 Jun 2022
Dianna Perez
The toilet was not very clean, we couldn’t find the menu for room service and when I asked they said channel 3 had it, which couldn’t log in to it. Also there was quite a bit of noise in the room upstairs that sounded like rolling wheels several times a night.
Leisure Partner
8/10
Excellent
20 Jun 2022
Terrance
Next to a bar that was noisy and a lot of drunks around the property.
Leisure Partner
10/10
Exceptional
16 Jun 2022
MARILU
It was within walking distance of restaurants and a shopping center which was convenient.
Leisure Self
10/10
Exceptional
13 Jun 2022
Jocelyn
This property was amazing, beautiful, clean, amazing staff, safe, helpful
Leisure Family_with_children
10/10
Exceptional
04 Jun 2022
Valerio
Good
10/10
Exceptional
19 May 2022
Paola

Affordable, nice and super comfortable.

We went to CDMX to see a play and we were looking for a place near the Theater. This place had a lot of things around, nice and centric. Clean and super friendly. Will recommend.
Partner
6/10
Pleasant
19 Apr 2022
LAURA
Ice machine and 1 elevator were out of service
Leisure Partner
8/10
Excellent
08 Apr 2022
LAURA
Great area clean hotel
Leisure Partner
2/10
Poor
28 Jan 2022
Bruce

Beware! They steal! Do not lose your parking card

This place was disappointing from the get go. The room was incredibly cold and the temp setting could not be adjusted. We also went out on the town and I left my Iphone 12 charger plugged in the room. When we got back it was gone. I travel all over and have never had this happen. We told the manager and of course he apologized but at least gave me a \"cheap\" one to at least charge my phone.

I ended up renting a car the next day and told the front desk I was going to self park. They told me there was a fee which is fine. The next day when we were about to check out I asked Pamela about the investigation on my charger and she said that the maids there cannot steal a charger like this since my phone was too advanced. Lol. Ok, so i got upset and wanted to leave. I misplaced my key card to get out of there and asked Pamela to make me another one. She smiled and said it would be an additional 650 pesos, roughly $32USD.

Really!! For a key card. I asked her to just let me leave and she said she could not. I was furious and told her I would call corporate. She laughed as if \"go for it\" Lol. Well I found the key thank GOD and got out of there.Terrible place.

Never ever will I used a Holiday Inn, hotels.com is fine but very disappointed with this experience.

Partner
10/10
Exceptional
27 Dec 2021
Magda
Everything was awesome… same quality as the traditional Holiday Inn!! Thank you!!
Leisure Self
10/10
Exceptional
16 Dec 2021
Mercedes
Everything
Leisure Family
10/10
Exceptional
15 Dec 2021
Stephan
Excellent location and service.
Business_and_leisure Self
10/10
Exceptional
02 Dec 2021
Alejandro
The rooms were huge and clean. The staff was extremely attentive and went out of their way to make your stay comfortable.
Leisure Self
10/10
Exceptional
25 Nov 2021
Luis Adrian
Staff agradable y muy atento desde el check in hasta el último día. La habitación que nos tocó estaba muy limpia y bien conservada. La comida y bebidas en el restaurante y la barra muy bien.
Business_and_leisure Family
10/10
Exceptional
20 Nov 2021
Maria
Good
Business Friends
2/10
Poor
06 Nov 2021
Piotr
This property charged me more than I initially booked it for, the elevators weren’t working and I booked a room with two beds and they only gave me one. Awful experience! Wouldn’t recommend to anyone!
Leisure Friends
10/10
Exceptional
01 Nov 2021
Jose Pablo

Great

Nice stay, nice hotel.
Business
10/10
Exceptional
27 Oct 2021
Hugo
It's a good location. People is very friendly
Business
10/10
Exceptional
15 Oct 2021
JOANNE
Very friendly maintenance staff and help at the reception when I asked. They printed a document, gave me small bills for a large one, answered any question pleasantly.
Business_and_leisure Self
10/10
Exceptional
10 Oct 2021
Alejandro Fernando
Good place to stay for a few days
Leisure Self
10/10
Exceptional
10 Oct 2021
Saul
The room was excellent with a wonderful bed. A little few space, but fine. I never saw a pool for a 4.5 star, which makes the place obviously a 2.5 star. The restaurant and bar did not look attractive but very cold and empty. we decided not to have even a drink there or snack. I also paid 100 pesos parking but never was I given a receipt for it. Did the clerk stole that money or do the hotel makes that policy? The rest was really good, you get what pay for. The area is not very secure in the night though, it looks abandoned and empty with a bar around the corner with bad people drinking there.
Leisure Family
10/10
Exceptional
26 Sep 2021
Crystal
Great hotel. The service from arrival to departure was phenomenal. The brunch at the restaurant was even delicious. The only thing odd was that there was not a fridge in the room. Would've liked to have stored food for leftovers, but was unable to.
Self
4/10
Poor
07 Sep 2021
Raul
I had a hell of time trying to gain access to my room - the key cards didn’t work. I had to go back to the front desk 4 times before they put me in a different room.

The next day the keycard to the new room didn’t work and I was told that my reservation was only for 1 night. Apparently my reservation was made for individual dates, so I had to check in again.
Leisure Self
10/10
Exceptional
30 Aug 2021
Ferran
Great location
Business_and_leisure Self
10/10
Exceptional
09 Aug 2021
DIANA

buen hotel, podría mejorar costo estacionamiento

El hotel está muy bien en cuanto a instalaciones, servicio y comodidad. Sería agradable que el estacionamiento no fuera tan caro para huéspedes (actualmente $100 pesos por noche), ni siquiera está techado.
Partner
10/10
Exceptional
01 Jul 2021
Verified traveler
The hotel was very well managed
Leisure Partner
10/10
Exceptional
21 Jun 2021
Deborah

Central location, curteous knowledgeable staff

The central location and staff are wonderful! Next to Walmart and across the street from the mall anything you might need is easily available. The hotel was quiet, clean and the staff welcoming, helpful and professional regarding covid protocols. A metro stop is close by that can take you to the historic center.There is plenty of great local food places within a few blocks. Coyocan is a 20 minute walk and or easy taxi/shuttle ride way. I can't wait to stay here again with my husband and 2 kids. On the weekend I even noticed a small jump house, fooseball table and live band that I believe was part of brunch in the lobby restaurant.
Friends_and_family Family
8/10
Excellent
21 Jun 2021
Verified traveler
Good
Business Self
10/10
Exceptional
28 May 2021
Linda

I recommend this hotel!

The hotel was very clean and workers are very kind
10/10
Exceptional
26 May 2021
Verified traveler
Excellent hotel, great hotel room, friendly and professional staff. Loved my 2 weeks stay at this hotel and price was great too.
Leisure Family
10/10
Exceptional
20 May 2021
Verified traveler
Great stay!
Business_and_leisure Family
10/10
Exceptional
24 Apr 2021
Verified traveler
Spacious rooms. Friendly staff. Convenient location for me.
Business_and_leisure Self

Location & surroundings

Holiday Inn Mexico City-Plaza Universidad
Parroquia 1056, Mexico D.f., Mexico

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Holiday Inn Mexico City-Plaza Universidad

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