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Hyatt Regency Mexico City Insurgentes

Mexico City · Mexico

Av. Insurgentes Sur 724 Col Del ValleView location

9.0/10Excellent547 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition9.2/109.2
Amenities9.0/109.0
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  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt Regency Mexico City Insurgentes

Make a lasting impression on your next business or leisure trip from the best spot to explore Mexico City's vibrant culture.

Experience this great metropolis on your terms from the elegant Hyatt Regency Mexico City Insurgentes, steps from the World Trade Center (WTC) and Pepsi Center WTC, and surrounded by the bohemian vibes of Condesa and Coyoacán.

Dine on contemporary Mexican cuisine at Muralis restaurant or elevate your experience at Sky Bar 7. 24 with handcrafted cocktails. Explore Mexico City with privileged access to key attractions, enjoying the cultural character of San Ángel and the area's exciting nightlife.

Read more about this hotelShow less

With a stay at Hyatt Regency Mexico City Insurgentes - WTC in Mexico City (Benito Juarez), you'll be steps from Poliforum Siqueiros and 8 minutes by foot from World Trade Center Mexico City.

This hotel is 1.9 mi (3.1 km) from Parque Delta and 3.3 mi (5.3 km) from Paseo de la Reforma. Make yourself at home in one of the 201 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mexico City?

This hotel has 4625 square feet (430 square meters) of space consisting of a conference center and 7 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 30 Pet max weight (per pet) in lb is 66 Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Guests can access their rooms with a mobile device.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Long-term renters welcome
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
    • Airport shuttle fee: USD 600 per person (roundtrip)
    • Airport shuttle fee per child: USD 600 (roundtrip)
    • Covered valet parking fee: USD 15 per night
    • Pet fee: USD 30 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Housekeeping is available for an additional fee
    • Credit card charges are subject to a surcharge of 3.5 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Avenida Insurgentes 0.1 km / 0.1 mi
Poliforum Siqueiros 0.2 km / 0.1 mi
Pepsi Center 0.6 km / 0.4 mi
World Trade Center Mexico City 0.7 km / 0.4 mi
Metropoli Patriotismo 1.2 km / 0.8 mi
Blackberry Auditorium 1.7 km / 1 mi
Plaza Mexico 1.8 km / 1.1 mi
Mexico Park 2.1 km / 1.3 mi
Spain Park 2.6 km / 1.6 mi
Medellín Market 2.7 km / 1.7 mi
Parque Delta 2.9 km / 1.8 mi
National Medical Center (Siglo XXI) 2.9 km / 1.8 mi
MUCA Roma 3.5 km / 2.2 mi
Insurgentes Theater 3.6 km / 2.2 mi
Cibeles Fountain 3.6 km / 2.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 201
  • hotel
  • City centre
  • Bus/Train station
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Wi-fi
  • Transfer service
  • Valet parkingExtra charge
  • Room service
Show 34 more facilities & services
  • Laundry service
  • LaunderetteExtra charge
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • CaféExtra charge
  • Bar
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Air conditioning in Restaurant
  • Breakfast room
  • 24h dining café
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Breakfast and dinnerExtra charge
  • Vegetarian meal
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BEDDBL.CB-KG

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO QUEEN BEDSAPARTMENT • TWO QUEEN BEDSAPT.2Q

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    APARTMENT TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW TWO QUEEN BEDSDOUBLE • CITY VIEW TWO QUEEN BEDSDBL.2Q-CV

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE CITY VIEW TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW QUEEN BEDQUADRUPLE • CITY VIEW QUEEN BEDQUA.CV-QN

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    QUADRUPLE CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUB QUEEN BEDQUADRUPLE • CLUB QUEEN BEDQUA.CB-QN

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    QUADRUPLE CLUB QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT KING SIZE BEDAPARTMENT • KING SIZE BEDAPT.KG

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    APARTMENT KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • PresidentialSUI.6S

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    SUITE Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE CITY VIEWQUADRUPLE • DELUXE CITY VIEWQUA.CV-DX

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    QUADRUPLE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB TWO QUEEN BEDSDOUBLE • CLUB TWO QUEEN BEDSDBL.2Q-CB

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE CLUB TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEW KING BEDDOUBLE • DELUXE CITY VIEW KING BEDDBL.CV-DX-KG

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE DELUXE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLUBQUADRUPLE • CLUBQUA.CB

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    QUADRUPLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEW TWO QUEEN BEDSRoom • CITY VIEW TWO QUEEN BEDSROO.2Q-CV

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    Room CITY VIEW TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hyatt Regency Mexico City Insurgentes

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt Regency Mexico City Insurgentes

9.0
Excellent
547 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
9.2 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
16 Jul 2026
Nanor
Very clean and comfortable! We'll def come back when in Mexico.
Partner
10/10
Exceptional
07 Jul 2026
Eduardo
Hermoso hotel , buena ubicación y nuevo !
Partner
8/10
Excellent
20 Jun 2026
ANDRES
Hotel and room where good. It is a bit difficult to park or being picked-up as it sits on a very busy zone.
Self
10/10
Exceptional
31 May 2026
Javier
Staff super helpful clean facility and room was spotless very well connected and eat access to transportation and restaurants
Self
10/10
Exceptional
29 May 2026
Sheikh
Nice place and extremely convenient
Self
10/10
Exceptional
28 May 2026
Socrates
The staff was amazing and the property was so conveniently located.
Partner
10/10
Exceptional
26 May 2026
Francisco Javier
Great Place, Location Location Location, plus
10/10
Exceptional
26 May 2026
Saul
Excelente todo!!! , la atención sin igual muy buena zona para salir a caminar
Friends_and_family Family
10/10
Exceptional
03 May 2026
ALFREDO
Excelente servicio y ubicación
Business
10/10
Exceptional
25 Apr 2026
FRANCISCO
Muy buen desayuno, muy variado y con buena cocina; sin embargo la calidad del cafe no era muy buena.
Business
8/10
Excellent
06 Apr 2026
Agustin
Gran ubicación!
Las habitaciones están muy cómodas.
Self
8/10
Excellent
06 Apr 2026
Mario
Nice place
10/10
Exceptional
05 Apr 2026
Fernando
Stuff was very courteous, polite, helpful. Room was cleaned every day and they did a great job. We didn't get to go to the gym or parking area, though I would think those areas were also clean and organized
10/10
Exceptional
29 Mar 2026
Alynne
Everything was great, beautiful and comfortable.
10/10
Exceptional
23 Mar 2026
David
Clean room, helpful staff
10/10
Exceptional
22 Mar 2026
Freddy
Great modern hotel. All up to standards. Definitely a repeat if in the area again.
10/10
Exceptional
20 Mar 2026
Louis-Philippe
Clean room and very friendly staff
8/10
Excellent
16 Mar 2026
Maria Fernanda
Todo bien solo no entiendo por qué si reservas una habitación superior entonces ya no incluye tu desayuno en el restaurante principal, teníamos dos habitaciones y como una podía desayunar abajo y otra en el piso superior o no desayunábamos en familia o me costaban dos desayunos. Increíble que la habitación normal incluyera su desayuno abajo y la suite que me costó el doble no lo incluyera ahí mismo.
Friends_and_family Family
10/10
Exceptional
02 Mar 2026
MIGUEL ANGEL
Clean rooms
Business
10/10
Exceptional
18 Feb 2026
Monica
Very clean, great location , Leonard was the best in the restaurant , but no pool only residents have access to it. For that reason I won’t stay there again. If you have no interest in pool then it’s perfect.
Family_with_children
10/10
Exceptional
17 Feb 2026
Lana
The hotel was beautiful and clean. The service from the staff was excellent. The thing I didn’t like was the pool is not for guests of the hotel it’s for residents only and the air conditioning in my room was broken.
Family_with_children
8/10
Excellent
08 Feb 2026
Eduardo
Excelentes cuartos , lo malo es que cobran el estacionamiento y para ir por tu carro tienes que ir a hacer fila a el lobby y ahí te sellan una hojita y te dan otro boleto , una pérdida de tiempo increíble , no cobren estacionamiento , el hotel excelente ubicación y todo decente !
10/10
Exceptional
08 Feb 2026
Lody
Todo muy limpio
6/10
Pleasant
03 Feb 2026
Mauro
People was nice, the first room assigned to me did not have a bathroom door (unacceptable). They got me in a different room eventually, but ...

IDK, I did have different expectations because of the brand and the price. Novotel next door is way better (same location, better coffee, way cheaper).
Business
8/10
Excellent
30 Jan 2026
LEONARDO
Good location, clean, room size
Business
8/10
Excellent
03 Jan 2026
Ronald
The lighting set-up. The only light switch for the room was at the door and the configuration did not allow for lighting solely over the bed. The other lighting issue was for the bathroom. In order to turn a light on in the shower and toilet area was to turn on the mirror light in the bedroom, disturbing others who are sleeping.
Leisure Partner
10/10
Exceptional
05 Dec 2025
Roberto
Great
Business
10/10
Exceptional
19 Nov 2025
Michael
Very friendly staff, clean room and everything was well maintained and looked brand new. Very nice location as well, everything you need within walking distance.
Leisure Family
10/10
Exceptional
31 Oct 2025
Adam
Room was great. Loved the shower. Loved drinking wine on the balcony. Staff are just the kindest friendliest people out there. Most probably it will be my hotel of choice next time Im in CDMX
Business Self
10/10
Exceptional
20 Oct 2025
Pablo
Heat service and people
10/10
Exceptional
20 Oct 2025
Angela
Great service with good people
Business Self
10/10
Exceptional
17 Oct 2025
Kenneth
Very good . Manager and staff exceptional. Wish other hotels would have the level of service you offered. 11 out of 10
Business
10/10
Exceptional
03 Oct 2025
Armando
Todo super bien
Business Self
2/10
Poor
26 Sep 2025
Ali
We did the reservation by mistake to mexico and we ask them a day before for a refund they won’t accept and we ask them to get first night and cancel the rest they didn’t accept
Business
2/10
Poor
25 Sep 2025
juan carlos
I had prepaid my reservation in advance, yet I was charged regardless, and I had to request a refund to recover my payment. Furthermore, I had requested an upgrade with a superior view and a king-size bed, for which I was charged $175.00; however, I received the worst view in the hotel, and my request for a king-size bed was denied, with no effort made to provide a better service. I do not recommend this Hotel and I highly recommend you to make sure they don’t double charge you for the stay
10/10
Exceptional
23 Sep 2025
Ana
Cleaning staff was wonderful and attentive. We had a great time with amazing service from everyone. Would 10/10 recommend this location.
Leisure Family
10/10
Exceptional
06 Sep 2025
Roberto
Ba
2/10
Poor
02 Sep 2025
Carlos
The worst Hotel I ever stayed
Business
2/10
Poor
25 Aug 2025
Erik
This place will literally steal your money
10/10
Exceptional
20 Aug 2025
Maria Alejandra
Great experience!!
6/10
Pleasant
19 Aug 2025
Kenneth
An absolute disgrace that i paid for a balcony and i did t get it
Theyvsaid tgey were sold out but how coumd i book it?
Leisure Partner
10/10
Exceptional
16 Aug 2025
Juan
Great hotel super clean and great customer service
Business_and_leisure Family
8/10
Excellent
16 Aug 2025
jessica
Staff was always very attentively
10/10
Exceptional
11 Aug 2025
Natalia
Excelente value for money.
Leisure Family
8/10
Excellent
05 Aug 2025
Victor
Excellently equiped!
Partner
10/10
Exceptional
12 Jul 2025
Alejandro
Very nice hotel, great service, nice rooms. Gym is OK. Several dining options around. Although it is very well located in the city, the area is not that walkable.
Business Self
2/10
Poor
05 Jul 2025
Herica
We recently stayed at this hotel, and unfortunately, our experience was not very positive regarding safety and management. During our stay, a glass door broke, which resulted in my child getting injured—he cut his foot and hand. This was very concerning, as I feel this situation could have been prevented and it is not safe for other guests, especially children.

When I reported the incident, the manager’s response was very disappointing. He only agreed to move us to another room after I requested it, but there was no apology or any effort to properly address what had happened. I wasn’t looking for any free compensation, but I did expect the situation to be handled with more care and professionalism.

I am sharing this review to make other guests aware and to hopefully encourage the hotel to improve safety measures and train staff to handle incidents like this more appropriately in the future.
Leisure Family
10/10
Exceptional
02 Jul 2025
Brandon
Enjoyed my stay. The staff, room, overall ambiance was great.
Leisure Friends
10/10
Exceptional
21 Jun 2025
Leonardo
The Best hotel to stay for a WTC event
Business Self
10/10
Exceptional
30 May 2025
Carlos
I been here 4 times and every time has been better
Business Self
10/10
Exceptional
27 May 2025
osvaldo
Everything is closer
10/10
Exceptional
21 May 2025
Peter

As expected great hotel

Beautiful hotel, check in process was longer than expected but the quality of the room and amenities was as expected from Hyatt. Great area, safe, quiet and pleasant.
Friends_and_family Friends
10/10
Exceptional
09 May 2025
Michelle
All good
4/10
Poor
08 May 2025
Marie-Soleil

Adios Hyatt!

Declining Standards – I Won’t Return

I used to stay at the Hyatt Mexico City twice a year for business trips. That’s over now. My recent five-night stay was a disaster: I had to switch rooms three times due to hygiene issues, broken fixtures, and lack of water pressure. On the first night, the bed had hair and torn sheets. No one responded via WhatsApp or phone — I had to call room service just to get clean bedding.

In another room, the showerhead came off mid-shower. In the third, there was barely any water pressure. I also used the laundry service — my clothes went missing for two days, and staff couldn’t track them down until the morning I checked out.

Throughout the stay, the staff was distant and unhelpful. At checkout, the attitude was downright rude.

This level of service is unacceptable for a hotel in this category. I won’t be coming back.
Business
4/10
Poor
20 Apr 2025
Furuta
No me gustó su servicio e instalación.
Leisure Family
8/10
Excellent
19 Apr 2025
Verified traveler
Aire acondicionado no funcionó de forma adecuada
Friends_and_family Family
10/10
Exceptional
18 Apr 2025
Stephanie
I used an ADA room and it was exceptional. Every detail was covered for my wheelchair needs- from the height of the bed to the roll in shower and large space. Will definitely be coming back here.
Leisure Partner
10/10
Exceptional
14 Apr 2025
Armando
GREAT AMBIENCE AMAZING SERVICE
Business_and_leisure Family
10/10
Exceptional
07 Apr 2025
Miguel
Nice business hotel near the WTC.
Business Self
10/10
Exceptional
05 Apr 2025
Carlos
I was here 6 months ago ans the check in has improved a lot
Business_and_leisure Family
6/10
Pleasant
31 Mar 2025
Edgar Jesus
En recepción no muy buena atención
Partner
10/10
Exceptional
25 Mar 2025
Antonio
Great location
Leisure Family_with_children
6/10
Pleasant
24 Mar 2025
Humberto
Mucho ruido cuarto,cafetera no funcionaba ,no habian botellas de ahia
Business Partner
10/10
Exceptional
23 Mar 2025
Francisco Javier Sanchez
Very pleasant stay
Leisure Family
10/10
Exceptional
22 Mar 2025
George

Great place to stay

Great place to stay on business or vacation. Friendly staff excellent service! Check in was easy. I requested a taxi for the following day. The front desk arranged everything. I would definitely stay at the property again.
Business
10/10
Exceptional
21 Mar 2025
DR JESUS A

Excellent

Top notch service, rooms are new and modern, location is also excellent
Friends_and_family Family
4/10
Poor
20 Mar 2025
Rubi

Pesima experiencia Hyatt Regency MX Insurgentes

Arruino todo el proceso de check-out, un día anterior habia solicitado apoyo para contar servicio de taxi para el traslado al aeropuerto, hasta ahi todo se hizo perfecto. El problema fue que llegando a recepción (19/03 a la 6:15) habia una situación-problema con unos clientes y me tuvieron 25 minutos parado esperando ser atendido, requeria salir puntual ya que tenia que tener mi traslado al aeropuerto. Al ser atendido y reclamar al encargado la respuesta fue que \"tenia que entender por la situación\", una respuesta sumamente indiferente, faltante de servicio e interes por sus clientes, tengo años (incluyendo internacionalmente) hospendandome en esta cadena de hoteles y tengan por seguro que despues de esta experiencia jamas lo considerare o recomendare, la expectativa a este nivel es un servicio arriba del promedio, esta persona en particular no deberia de estar en esa cadena de hoteles
Self
10/10
Exceptional
19 Mar 2025
Roberto
Great hotel on Insurgentes Avenue. Good restaurants around.
Business Self
10/10
Exceptional
26 Feb 2025
Flavia
I was pleasantly surprised with how beautiful the building and decor are. High quality, good finishes, and elegant. The lobby bar and restaurant look great. The room was spacious, looked brand new, and very modern. It also had a balcony, but would have liked for it to face the WTC which I think would have been a nicer view.
Leisure Partner
6/10
Pleasant
26 Feb 2025
Jose Rafael

Dirty rooms

Second time I stay here, and cleanliness of the room has been an issue both times. This time it was worse. The room was poorly cleaned upon arrival (hair on the floor, trash in a trashcan) and the available room to switch had a dirty toilet. I preferred to stay in the original room to discover later that the coffee machine had not been cleaned, the coffee cup was dirty, and the water in the shower didn't drain. Even when all the staff was very nice, it was a disappointing experience because of how dirty the rooms were.
Business
8/10
Excellent
04 Feb 2025
William
Big city outside.
8/10
Excellent
31 Jan 2025
JUAN C
El hotel estaba lleno y fue evidente que el personal estaba rebasado en su capacidad en el restaurante, deben mejorar el servicio.
La limpieza de los cuartos también es un aspecto a revisar.
Business
10/10
Exceptional
22 Jan 2025
Hugo Enrique

Very moderm room

Nice room and warm love the taste of decoration and smart lights just sandals for bath and tooth brush dental cream would be great
Business
10/10
Exceptional
20 Jan 2025
Marc

Absolute perfection in Mexico City.

What an incredibly wonderful experience to stay at this hotel. I travel a lot and it’s rare that a hotel is absolute perfection. Such is the case with the Hyatt Regency Mexico City Insurgentes. I would not hesitate to recommend this hotel to anyone looking for a quiet hotel in the WTC. I look forward to my next day.
Business
10/10
Exceptional
13 Jan 2025
fabian gerardo lara
Muy agradable
10/10
Exceptional
11 Jan 2025
Joaquin
Excellent customer service
Leisure Family
10/10
Exceptional
30 Dec 2024
NERMIN
Overall, our stay was excellent. The staff was attentive, very polite and helpful. Room was perfect. Would stay there again.
Leisure Family
4/10
Poor
29 Dec 2024
Carlos
Lack of staff
Business_and_leisure Family
4/10
Poor
10 Dec 2024
Carlos
The hotel condition are good but the lack of staff at the front desk is terrible, my keys were deactivated twice at the stay and had to make a 20 min line to fix it, also i made the reservarvation and paid online and had a 220 usd charge for an already paid nigth it was fixed quick, hope they hire and train their front desk staff
Business_and_leisure Family
8/10
Excellent
03 Dec 2024
Carl
Great staff
Leisure Self
10/10
Exceptional
01 Dec 2024
Jorge

Totalmente recomendable

Excelente servicio y atención del personal
Friends_and_family Family
8/10
Excellent
23 Nov 2024
Matthew
Good quality four star hotel. Room was adequately, spacious, very clean, with a very comfortable bed. Employees are generally friendly.
Leisure Self
10/10
Exceptional
06 Nov 2024
Iryna
Nice hotel!
Business Self
8/10
Excellent
05 Nov 2024
FRANCISCO ARTURO
TODO MUY BIEN, LAS HABITACIONES UN POCO DE POLVO, NO ASPIRAN.


EL PROCESO DE FACTURACION TERRIBLE. LLEVO MUCHAS HORAS. LLAMADAS Y EMIAL Y SIGO SIN FACTURA
Business
6/10
Pleasant
05 Nov 2024
Yelena
Good property with not so good customer service
Leisure Family_with_children
10/10
Exceptional
16 Sep 2024
Sevda
Wonderful clean Hotel, rooms a big and very comfortable
Leisure Partner
10/10
Exceptional
06 Sep 2024
Enrique
Great room and bathroom. Could use a desk though. Very good restaurant.
Business_and_leisure Partner
10/10
Exceptional
28 Aug 2024
Tatiana
Great location, recently renewed, beautiful spaces, comfy rooms. It was amazing!
Business Self
10/10
Exceptional
17 Aug 2024
Germán
An overnight stop to recharge energy
Nicely placed near WTC
Not over priced
Friends_and_family Family
10/10
Exceptional
13 Aug 2024
FRANCISCO ARTURO
Muy bien el hotel
Business
8/10
Excellent
12 Aug 2024
Cesar
Pretty good hotel. Very clean and staff was always polite and helpful. Could step up a little in it's buffet options.
Leisure Friends
10/10
Exceptional
28 Jul 2024
John

Mexico City trip

we spend 7 nights hotel
first two days breakfast service was excellent. Then we have to continue ask for more coffee or we had to get own our juices. Because employees were talking to each other instead of making sure guess were giving a good service. rooms were cleaned
Friends_and_family Family
10/10
Exceptional
20 Jul 2024
Oscar
This is the place to stay if your in Mexico City, all staff treat you very well. Amazing breakfast each morning, waiters Aurora and Jesus are the best. The higher up your room the less noise you hear from the city. You have many walkable places near by from shopping to dining. You can catch the city bus right in front of the hotel, which is one of the fastest transportation methods in the city. If I were to return to CDMX I would definitely stay here again.
Leisure Family_with_children
4/10
Poor
13 Jul 2024
Hector Paris

Poor value for money

Not very good value for money, very expensive hotel for standard rooms, reception service was so bad, my gosh
Partner
10/10
Exceptional
05 Jun 2024
Verified traveler

Todo fue excelente menos 3 cosas

No nos gustó por 3 razones.
1. El showerhead del baño con manguera se zafó cuando lo iba a usar.
2. No tenia manera de poner el seguro en la puerta para salir a terraza.
3. Cuarto con terraza se ubica en 5to piso y solo podíamos ver otros edificios ( no vista de la ciudad)
Aparte de eso, todo fue excelente.
Partner
4/10
Poor
03 Jun 2024
Jordi
Room was made up at 18.00 hours, not acceptable.
Room has no amenities ( soap & shampoo ).
Lack of personnel.

Business
8/10
Excellent
01 Jun 2024
HARINDER
It was okay overall.

Toilet door was not there. Looks like there used to be one that came out and was not replaced.

There was no body wash, shampoo etc in the shower room.

Room temperature went below the temperature set on the AC in heat mode.
Business Family
10/10
Exceptional
28 May 2024
Yi
Excellent experience.
Leisure Friends
10/10
Exceptional
24 May 2024
Javier

Mexico City vacation

Hotel was great, clean, and walking distance to lots of restaurants, tap rooms, and stores. The staff was extremely friendly, and helpful. Specifically, Jesus from the breakfast buffet, Oswaldo, Maria Lupe, and Allison from the bar. They gave us so many tips on where to go and doz
Partner
10/10
Exceptional
15 Feb 2024
Maria
It was a great place I will definitely stay again at the Hyatt Regency
Leisure Family

Location & surroundings

Hyatt Regency Mexico City Insurgentes
Av. Insurgentes Sur 724 Col Del Valle, Ciudad De Mexico, Mexico

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Hyatt Regency Mexico City Insurgentes

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