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Isaaya Hotel Boutique by WTC

Mexico City · Mexico

Dakota 155, Colonia NapolesView location

9.4/10Excellent999 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort9.6/109.6
Condition9.4/109.4
Neighborhood9.6/109.6
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Isaaya Hotel Boutique by WTC

This 5-star city hotel, located in Mexico City's southern business district, is mere steps from the World Trade Center and a short drive from iconic locations like Paseo de la Reforma, the historic center, Coyoacan, and the university.

Boasting 26 luxurious rooms and personalized service, this hotel offers a prime location for business and leisure travelers. Guests can enjoy amenities such as a 24-hour reception, currency exchange, on-site dining, conference facilities, Wi-Fi, laundry services, and parking.

The comfortable suites, decorated in a minimalist style, feature king-size beds, sofa beds, en suite bathrooms, and private terraces. Modern conveniences include satellite TV, internet access, in-room safes, mini-fridges, and ironing sets.

Read more about this hotelShow less

With a stay at Isaaya Hotel Boutique by WTC in Mexico City (Benito Juarez), you'll be steps from Pepsi Center and World Trade Center Mexico City. This hotel is 0.5 mi (0.8 km) from Poliforum Siqueiros and 2.4 mi (3.9 km) from Chapultepec Park.

Make yourself at home in one of the 26 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 18 years old
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately MXN 200.00 to 350.00 for adults, and MXN 200.00 to 350.00 for children
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Pepsi Center 0.2 km / 0.1 mi
World Trade Center Mexico City 0.2 km / 0.1 mi
Poliforum Siqueiros 0.3 km / 0.2 mi
Avenida Insurgentes 0.6 km / 0.3 mi
Metropoli Patriotismo 0.9 km / 0.5 mi
Plaza Mexico 1.5 km / 1 mi
Blackberry Auditorium 1.9 km / 1.2 mi
Mexico Park 2.3 km / 1.4 mi
Spain Park 2.7 km / 1.7 mi
Medellín Market 2.7 km / 1.7 mi
Parque Delta 3.1 km / 1.9 mi
National Medical Center (Siglo XXI) 3.1 km / 1.9 mi
Chapultepec Park 3.4 km / 2.1 mi
Insurgentes Theater 3.7 km / 2.3 mi
Cibeles Fountain 3.7 km / 2.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2005
  • Number of floors (main building): 6
  • Single rooms: 8
  • Double rooms: 8
  • Junior suites: 2
  • Suites: 2
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Car park
  • 24-hour reception
Show 37 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parkingExtra charge
  • Room service
  • Laundry service
  • Launderette
  • Medical service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Breakfast
  • Continental breakfast
  • À la carte lunch
  • Set menu lunch
  • Set menu dinner
  • Special dietary options
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room LUXURYRoom • LUXURYROO.LX

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    Room LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSE • 1 Bedroom • 40 m²ROO.RO
    Room RUN OF HOUSEPhoto unavailable5 photos

    Isaaya Hotel Boutique by WTC

    Room RUN OF HOUSE

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Room amenities

    • Cable TV
    • Terrace
    • Bathroom
    • Shower
    • TV
    • Hairdryer
    • Direct dial telephone
    • Housekeeping
    • Radio
    • Mini fridge
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Make-up mirror
    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 BedroomDBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable8 photos

    Isaaya Hotel Boutique by WTC

    DOUBLE DELUXE KING BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Direct dial telephone
    • Housekeeping
    • Room size (sqm)
    • Cable TV
    • Make-up mirror
    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service
    • Bathroom
    • TV
    • Radio
    • Mini fridge
    • Ironing set
    • Shower
    • Hairdryer
    • Terrace

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 BedroomJSU.ST

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH TERRACEJUNIOR SUITE • WITH TERRACEJSU.TR

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    JUNIOR SUITE WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BEDROO.KG

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    Room KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE INNERJUNIOR SUITE • INNERJSU.IN

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    JUNIOR SUITE INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-1

    Photos are not available for this room type.

    Isaaya Hotel Boutique by WTC

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Isaaya Hotel Boutique by WTC

9.4
Excellent
999 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.4 /10
Neighborhood
9.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
19 Jul 2026
Richard
We had an amazing stay
Partner
8/10
Excellent
27 Jun 2026
Andre
I stayed in the Junior Suite on the ground floor. It was very spacious with king sized bed and a private patio. It’s located in a bustling neighborhood with plenty of shops and restaurants. I would definitely stay there again
Self
4/10
Poor
25 Jun 2026
Nigel
The hotel is not like the pictures that are shown. The language of the staff is Mexican and they struggled to understand English. No facilities at hotel.
Friends
8/10
Excellent
13 May 2026
OCTAVIO
Area is very good, many restaurants and security
Friends_and_family Family
10/10
Exceptional
13 May 2026
Omar
Great place and lots to do!
Partner
10/10
Exceptional
24 Mar 2026
Corando
If you need to rest, this is it. Rooms are soundproof, quiet as quiet can be. The blackout curtains are just what we needed. The room was clean as new and very spacious. Room service was good, restaurants around, nice park nearby, commercial center, very comfortable stay.
10/10
Exceptional
08 Mar 2026
Jessica
Great location for walking, dining, shopping and concerts. Suite was a nice size and had a balcony. Bed was comfortable.
10/10
Exceptional
01 Mar 2026
Meghan
The hotel is clean and spacious, and staff are great. Amazing value
Self
10/10
Exceptional
03 Feb 2026
Matthew
Great central location by WTC, staff was friendly and helpful, rooms were clean and spacious. Reasonable for the price.
Leisure Partner
8/10
Excellent
23 Dec 2025
Jorge
The Room was big and clean, the staff was very friendly. The location is great.
The only negative is the gym, very small and limited options for workouts
Business Self
10/10
Exceptional
15 Dec 2025
Jahmal
Staff were very helpful, attentive, and available. Our suite was spotless upon arrival and cleaned throughout our stay. Thank you for the outstanding service!
Leisure Partner
10/10
Exceptional
06 Dec 2025
Cathy
Room was perfect! Staff were friendly and very helpful. Location was great with restaurants nearby in the neighborhood.
Friends_and_family Family
10/10
Exceptional
25 Nov 2025
Mauro
Nice hotel
Business Self
10/10
Exceptional
17 Nov 2025
Mark
the room was large and clean.
Leisure Partner
10/10
Exceptional
13 Nov 2025
David
Nice hotel quite close to the WTC and Pepsi. I enjoyed the locations and the benefit of a spacious room.
Leisure Friends
10/10
Exceptional
03 Nov 2025
ROBERT
Great clean Spaces patking excellent service across the street from world trade crnter
Business Self
10/10
Exceptional
29 Oct 2025
Rafael
Great
10/10
Exceptional
28 Oct 2025
ROBERT
Best little kept secret near World Trade Center
Business_and_leisure Self
10/10
Exceptional
26 Oct 2025
Andrea
Our family spent one night here and we had a great stay. Everyone was really nice and attentive. The room was really clean and comfortable for our family of 4. We would definitely recommend and stay here again.
Leisure Family_with_children
10/10
Exceptional
02 Oct 2025
YUHAO
Good
10/10
Exceptional
09 Sep 2025
Tracy

Super convenient location for Pepsi Center!

We stayed here while traveling to attend a concert across the street at the Pepsi Center. It was super convenient being so close to the venue!
Friends_and_family Family
10/10
Exceptional
04 Aug 2025
Abigail
Wash windows!!!
Leisure Family
8/10
Excellent
30 May 2025
Hugo
Great location, superb cost benefit balance; the terrace room space is quite spacious
Leisure Self
8/10
Excellent
29 Apr 2025
Francisco Jose
Comfortable and convenient
Leisure Self
10/10
Exceptional
28 Mar 2025
Ruth
Excellent location across the WTC, close to many dining & shopping options, spacious, nice and clean rooms. Good breakfast and excellent service at property restaurant. Front desk staff was very nice and helpful. I definitely will recommend the Isaaya Hotel Boutique.
Business_and_leisure Family
10/10
Exceptional
18 Mar 2025
Jovanny
The residence was modern and well maintained. Everything outside was also busy and it felt safe. Unless you are looking for a specific location, everything you need will be in a walkable distance.
Leisure Partner
10/10
Exceptional
07 Mar 2025
Verified traveler
Great value and location. Staff are very friendly.
Business
6/10
Pleasant
06 Mar 2025
Daniel
The room was clean, the staff and service great, but the AC didn't work and it was hot. Also some weird noises, I'm guessing from the old plumbing, made it difficult to sleep. No complimentary water and the conditioner from the shower was empty. No dinner nor room service. Solid 3 star stay but not higher.
Business_and_leisure Self
10/10
Exceptional
04 Mar 2025
Gohan Almonte
Went to Mexico City for my girlfriend’s birthday and booked this hotel. The hotel itself was good and the room was really big. The only negative thing was the AC broke down and it was a little warm in the room. They provided us with a fan which helped quite a bit. I also wish that the gym was a little bit bigger. It only had one elliptical and one treadmill.
Leisure Partner
10/10
Exceptional
19 Jan 2025
Manuel
El hotel goza de una céntrica ubicación en el sur de la ciudad y las habitaciones ofrecen buenos espacios y comodidades. El restaurante es pequeño pero ofrece una buena carta, y la cocina es de calidad. Restando ciertas políticas administrativas respecto a los pagos por adelantado y un precio promedio para los servicios ofrecidos, es una opción a considerar por quienes requieran hospedarse en la zona del WTC.
Business_and_leisure Partner
8/10
Excellent
13 Jan 2025
alcira

Lovely hotel in the heart of WTC!

Hotel Isaaya, in general it was great! Rooms are classy and impecable. The bath towels were old, stained, and raggedy.
Friends_and_family Friends
10/10
Exceptional
05 Jan 2025
ANDRES
Good hotel, very well located. The room was big with nice perks such as automatic blackout blinds. The main issue was that the A/C was very old (noisy) and it did not had heat option, however I still recommend the hotel.
Leisure Self
10/10
Exceptional
03 Jan 2025
Linda

Wedding Anniversary

It was my Wedding Anniversary and the hotel pulled out all the stops with the Romance package
Partner
10/10
Exceptional
03 Jan 2025
Raymond
The rooms are spacious with a lot of natural light. The bathroom has a separate sink and large toilet/shower area. The staff is friendly with reception and card access 24 hours. The hotel is close to the Mexican World Trade Center with many options to eat, including the in house restaurant open from 7 am to 7 pm. Only notes I recommend would be to fix the broken button on the elevator and might need newer TVs since the smarthub was really slow. Internet was also fair to good. Otherwise, a beautiful and modern property with a classic looking facade on the outside.
Leisure Partner
10/10
Exceptional
13 Dec 2024
Ma. Antonieta
All good!
Leisure Self
10/10
Exceptional
13 Dec 2024
Juan
This was a great property. Comfortable rooms and good location with many food options. One thing I would change - my personal preference- is that the bathroom door was more private, rather than a flushed look. Other than that, all was great, including the free water throughout the stay!
Leisure Family
10/10
Exceptional
06 Dec 2024
Savanah

Perfect Stay!!!

The room was nice and big and clean and modern. The location was also good too and cheap uber or didi ride to other places. I loved it and would def go back.
Friends_and_family Family
10/10
Exceptional
04 Dec 2024
Ivana
Excelente opción, el edificio está bastante bien solo que el elevador es algo pequeño, la comida es rica y todo el staff es bastante amable
Business Friends
2/10
Poor
19 Nov 2024
Aitala
Well positive first.Location was convenient for my event.
Upon arrival no check in until 4:30 because they have problems with their key /card machine .But was giving various versions .Made it to room nice ,good size .
But no air condition ,again different versions until finally that two of their unit are down. They new this from the moment I arrive and was waiting and at no moment was told of this before check in.Solution very old and noisy portable fan .Until check out never resolve ,eventhough every morning was told they work on it and it suppose to be better.
Lastly Breakfast was suppose to be at 7 am, one of the other reason I pick the place ,two days no breakfast because staff not arrive.Not concern at all.
Thru all this very dismissive and felt i was suppose to not say anything about all this problems . Unfortunately large events in the area did not allow me to move another hotel
Business Self
10/10
Exceptional
12 Nov 2024
Miriam Arianna
Small little place, very convenience to move around, staff very nice and helpful.
Business_and_leisure Self
8/10
Excellent
28 Oct 2024
Giovanna

Good hotel but noisy

The hotel is clean, safe and well located. However it was noisy at night.
Partner
10/10
Exceptional
13 Oct 2024
Jose
Excellent
Business Family
10/10
Exceptional
28 Sep 2024
Jose
Nice staff and good restaurant
Business Self
8/10
Excellent
23 Sep 2024
Manuel Navarro
Clean big rooms. Overall a good experience except for the food in the restaurant in the first floor.
Leisure Self
10/10
Exceptional
17 Sep 2024
Rajeev
Best value hands down. Stayed here fos a few years and had been consistent. Large modern rooms that's are bright and airy. Can't find fault in any part.
Business Self
10/10
Exceptional
09 Sep 2024
Keith
Great property and good location. Deluxe room was big and made sure to give me room with terrace for my birthday. Great price as well.
Leisure Partner
10/10
Exceptional
22 Aug 2024
Carlos
It was great; clean, quiet and comfortable
Leisure Family
6/10
Pleasant
17 Aug 2024
Benjamin N.
Very spacious room; very clean. Comfortable bed.
Noisy A/C; elevator needs maintenance; grumpy staff at the bar.
Leisure Friends
10/10
Exceptional
04 Aug 2024
Abigail
Best hotel for WTC. Price, location, big rooms.
Leisure Self
10/10
Exceptional
28 Jun 2024
Felipe
Loved the hotel, good location, is a small hotel but you have everything you need. Only thing I would say, the little gym needs a treadmill. Overall I will stay there again.
Leisure Family
10/10
Exceptional
28 Jun 2024
Zuhair
Clean property and friendly staff
Leisure
10/10
Exceptional
21 Jun 2024
Robert
The room was very nice and spacious. The staff were amazing, super friendly and helpful. I’ll be staying here again next time I’m in Mexico City
Business Self
10/10
Exceptional
18 Jun 2024
Justino
Excelent faciiites only the parking small and narrow
Leisure Family
6/10
Pleasant
29 May 2024
Michael
AC barely worked and then it didn’t. No fan available.
10/10
Exceptional
13 May 2024
Eric
The staff really stepped up got an issue with the A/C paired quickly and was real fair with us about making an adjustment for our inconvenience. Based on their professionalism, we would heartily recommend a stay at this property, which is very nice.
Leisure
10/10
Exceptional
24 Apr 2024
Candace
For the price and location, this was a great hotel.
2/10
Poor
08 Apr 2024
Carla
Horrible experience, paid the stayed but didn’t stay due to poor service by staff. After a long trip and tired the last thing I wanted to hear is that I needed to wait and an extra $500 pesos to get a sofa bed. The receptionist attitude was rude and condescending which was not appreciated.
Leisure Family
10/10
Exceptional
01 Apr 2024
Harris
Beautiful boutique hotel in the nice Nápoles area next to WTC convention center
Leisure Partner
10/10
Exceptional
01 Apr 2024
Alejandro
Thanks for having me. Great rooms!
Leisure Self
10/10
Exceptional
30 Mar 2024
Melisa
Such a great room in a central location for Mexico City.
Leisure Partner
10/10
Exceptional
13 Mar 2024
Alejandro
Nice small hotel with easy access to WTC. Nice staff, large rooms, well equipped .
Business Self
2/10
Poor
25 Oct 2023
Rebeca
Place was new and nice. But the elevator didn’t work for 3 days I stayed. Found hairs all over the bed at arrival.
Had an ant invasion that bit me all over, they couldn’t take care of it, couldn’t change room. They didn’t want to talk about it with expedia.
Nice facilities, really bad service.
Business Partner
10/10
Exceptional
19 Mar 2023
Gerardo
VERY COMFORTABLE
Business Self
8/10
Excellent
13 Mar 2023
Wilver
Rooms are ok, it’s the only good in that hotel.
Business
10/10
Exceptional
20 Dec 2022
Diego

WTC

Great little hotel, perfectly located for my activities during this short trip to CDMX.
Business
10/10
Exceptional
13 Dec 2022
Daniel Harry
Grate value for price, well located, great service
Leisure Family
8/10
Excellent
12 Dec 2022
Verified traveler
This hotel has spacious rooms and is in decent shape.
Leisure Family
10/10
Exceptional
31 Oct 2022
David
Excelente estancia muy amigable el personal y el check in muy fácil. Muchos lugares para salir a caminar y conocer.
Business_and_leisure Partner
10/10
Exceptional
07 Oct 2022
Vianney
Excellent service
Leisure Partner
10/10
Exceptional
03 Oct 2022
Bernard

Modern clean rooms

Lobby very basic room excellent clean, modern large
Business
10/10
Exceptional
12 Jun 2022
Justine
The stay at Isaaya Hotel was very pleasant. The stay almost felt as if we were the only ones staying at the hotel. There was no loud noises from people coming and going, no loud music, no kids yelling. They had an elevator and stairs to access each floor. Each floor had bottled water and wrapped apples. The hotel was clean and very modern, employees spoke both spanish and english, and the restaurant (Anyuna) had a very delightful breakfast.
The hotel is located directly across from the Pepsi WTC Center, however there was minimal noise coming from the streets.
I would definitely saty again.
Leisure Partner
10/10
Exceptional
04 May 2022
Olga
Comfortable, clean and friendly
Leisure Self
10/10
Exceptional
09 Apr 2022
Luis
Great little hotel in an excellent location! Small, comfortable, quiet with big comfy homely rooms. I definitely recommend it.
Partner
10/10
Exceptional
04 Mar 2022
Charles

Amazing hotel

Beautiful boutique hotel with friendly staff, large room, comfortable bed, huge shower, wonderful terrace, excellent meals and convenient location.
Business
10/10
Exceptional
26 Jan 2022
frank

Business trip. Love mexico

Great boutique hotel, near WTC, best restaurants walking distance as well as more simple still very good restaurants in the neighborhood. The two people that we met at the front desk were so helpful and well mannered. Price was good!!!
Business
10/10
Exceptional
21 Jan 2022
Joe

Great comfort and quality for the price.

The location is great. You don't have to walk far to get what you need. The hotel is located in a central location that makes uber travel relatively inexpensive. The staff was excellent. A little weird that they lock the front door to the hotel at night but you get over it quickly. Just the sheer elegence of this place is awesome. The price for this level of comfort and quality is great. The huge balcony is a great addition. I highly recommend this place.
Self
8/10
Excellent
10 Jan 2022
Matt
Hotel is in a great area and great value for the cost of stay. The only thing we experienced that was a slight downfall was, they didn't have toothbrushes available and when we asked for another robe (there is only 1 in the room) they gave us one was still wet/damp around the neck. A little more attention to details go a long way in the hotel industry. Overall, I would stay again if I am back in that area.
Leisure Partner
10/10
Exceptional
14 Dec 2021
Ernestina
Very nice, spacious and modern rooms.
Business
10/10
Exceptional
03 Nov 2021
Gary Lee
This is one of the finest places I have stayed and they price made it easy to stay.
Leisure Self
10/10
Exceptional
01 Nov 2021
Robert

Great place to stay

This hotel is very modern, comfortable, clean and very well located. The personnel is courteous, accommodating and ready to answer any questions.
Partner
10/10
Exceptional
31 Oct 2021
Integralia

Mi estancia fue excelente

Las áreas comunes son pequeñas per la habitación es amplia, agradable y cómoda, y proporcionan varias botellas de agua natural sin costo extra. El servicio en general es muy atento y amable.
El restaurante tiene buena comida
Friends_and_family Family
10/10
Exceptional
16 Oct 2021
Ceci
Lovely spot with very attentive and helpful staff. Interesting restaurants within walking distance.
Leisure Friends
8/10
Excellent
20 Sep 2021
ARMANDO M

De lo mejor en la zona

Todo muy bien muy buenas habitaciones y espacio. Excelente ubicación.

Solamente no me dieron las amenidades adicionales por ser cliente gold en hoteles rewards
Friends_and_family Family
10/10
Exceptional
11 Sep 2021
Carol
I love the hotel the rooms were clean, staff super friendly, looked in a quiet neighborhood. I would differently stay again
Leisure Partner
10/10
Exceptional
04 Sep 2021
Verified traveler
Ery nice place. Small hotel but very comfort and clean. Near WTC so very convenient for business. Huge room. I like it and reccomend
Business
10/10
Exceptional
12 Jul 2021
Verified traveler

HIGHLY RECOMMENDED Isaaya Hotel

Super clean hotel with exceptionally friendly staff. Excellent room size with comfortable bed and large shower. Restaurant food and drinks were amazing!! Staff made us feel like family and were very attentive. WTC, restaurant's, shops, banks and grocery store all within walking distance. Will definitely stay here again.
Business
10/10
Exceptional
03 Jul 2021
Verified traveler
Excellent Service!! I stayed for over 2 weeks and did not face a single issue. The hotel staff was very friendly and always ready to help with any request. Would to come back again and stay again.
Leisure Self
10/10
Exceptional
26 Apr 2021
Adriana

Hidden gem

This is the hotel I stay in when I fly to Mexico city all the time. The area is feels very safe and there are a lot of eating options within walking distance. The staff at the hotel is very friendly and the front desk clerk Miguel is always putting an extra effort to make my stay as comfy as possible. The rooms are big and have most amenities. For the price, this small boutique hotel is well worth the stay! While there make sure you visit the organic store next door where they offer great fruits and veggies/cheese and other local items! They also have an adorable dog you can say hello to.
Business
10/10
Exceptional
28 Mar 2021
Verified traveler
The location is perfect near by WTC where you can find best coffee shops and sweets. Hotel was clean and spacious, staff was extraordinarily kind and professional, I want to stay again!
Leisure Self
8/10
Excellent
11 Mar 2021
Verified traveler
The area of every room make it very comfortable . Advisable if you need to be in the area of the World Trade Center .
Business Self
4/10
Poor
09 Feb 2021
Toby

Decent business hotel- just not room 101

The bad:
Incredibly hard to find.
Hot room, 24C, could not get temp any lower.
Phone next to bed out.
Windows dirty and view out onto power lines.
Unsecured Wi-Fi (security risk)
Food options limited.
Noisy elevator, hard to sleep during daylight hours
Hotel facade illuminated all night from outside, shades must be lowered completely to sleep.

The good:
nice rooms, nice staff, clean and friendly. lots of restaurants nearby.
Price - ok. Reasonable for Mx City, Low by US Standards.

Room 101, February 2021
Business
10/10
Exceptional
08 Dec 2020
Laura
A very nice and clean place to stay. My only negative comment is that the tv on the next room was too loud the first night of my stay, and had trouble to sleep.
Friends_and_family Family
10/10
Exceptional
21 Nov 2020
Adriana

Great surprise

I was skeptical about the hotel initially but when I got to the counter changed my mind. Super friendly service and very clean/large rooms. Superb location and very at home feeling. Appreciated the heater in the closet and ambience in general. For sure staying here again if in Mexico for a quick trip
Business
10/10
Exceptional
05 Oct 2020
Verified traveler
Everything
Business
10/10
Exceptional
17 Sep 2020
Verified traveler
Clean, nice hotel. The location was great for me. And the staff was friendly and very helpful !!
Business_and_leisure Family
10/10
Exceptional
07 Sep 2020
Carlos

Everything was perfect 10 of 10...

Everything was perfect. Highly recommended. One of the best hotels in Mexico City I have ever been. I loved it!!!
Business
10/10
Exceptional
26 Aug 2020
Maxine
The rooms at Isaaya are nicely decorated, the furnishings is of good quality, cleanliness is top notch and the staff are all friendly and helpful.i really enjoyed my stay there.
Leisure
10/10
Exceptional
10 Aug 2020
Verified traveler
Excellent location, immaculately clean, with very helpful and friendly staff. Highly recommended.
Leisure Self
8/10
Excellent
04 Mar 2020
Verified traveler
All in general is very good , however they do not have newspapers known nationally, also they will have to improve on the towels as they are so hard that they feel like sand paper , use some downy
Business Self
8/10
Excellent
25 Feb 2020
Verified traveler
Great stay... beautiful place and quiet. I love my room, but not so much the bed sheets
Leisure Self

Location & surroundings

Isaaya Hotel Boutique by WTC
Dakota 155, Colonia Napoles, Ciudad De Mexico, Mexico

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Isaaya Hotel Boutique by WTC

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