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Krystal Grand Suites Insurgentes

Mexico City · Mexico

Insurgentes Sur #1991, 13View location

9.2/10Excellent1,563 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.4/109.4
Condition9.0/109.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Krystal Grand Suites Insurgentes

This hotel offers 150 guest rooms, including single rooms, junior suites, and studios. Perfectly located for exploring the surrounding area, the hotel provides 24-hour reception, key collection, internet access, room service, and medical assistance.

Additional amenities include air-conditioned public areas, on-site parking, babysitting services, 24-hour security, bellboy service, and pet-friendly accommodations (including large pets). Wheelchair accessible.

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In the heart of Mexico City, Krystal Grand Suites Insurgentes is within a 5-minute drive of Manacar Tower and Frida Kahlo Museum. This hotel is 3.3 mi (5.3 km) from World Trade Center Mexico City and 3.3 mi (5.3 km) from Pepsi Center.

Make yourself at home in one of the 150 individually furnished guestrooms, featuring kitchenettes. 40-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mexico City? This hotel has 70 square feet (7 square meters) of space consisting of conference space and 3 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 12:30 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Onsite COVID-19 testing (PCR) is available Onsite COVID-19 testing (Antigen) is available Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 299 per person
    • Airport shuttle fee: MXN 350 per vehicle (one-way)
    • Covered valet parking fee: MXN 185 per night
    • Covered extended parking fee: MXN 185 per night
    • Pet fee: MXN 600 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Avenida Insurgentes 0.1 km / 0.1 mi
Diego Rivera and Frida Kahlo House Studio Museum 1.6 km / 1 mi
Insurgentes Theater 1.6 km / 1 mi
Manacar Tower 2.2 km / 1.3 mi
National Autonomous University of Mexico 2.3 km / 1.4 mi
Frida Kahlo Museum 2.9 km / 1.8 mi
Plaza Universidad Shopping Center 3.5 km / 2.1 mi
Plaza Mexico 3.9 km / 2.4 mi
Estadio Olímpico Universitario 4.3 km / 2.7 mi
Poliforum Siqueiros 5.1 km / 3.2 mi
World Trade Center Mexico City 5.3 km / 3.3 mi
Pepsi Center 5.3 km / 3.3 mi
Centro Comercial Perisur 5.8 km / 3.6 mi
Hospital Angeles Pedregal 6.9 km / 4.3 mi
Parque Delta 7.8 km / 4.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 150
  • Number of floors (main building): 13
  • Single rooms: 30
  • Junior suites: 20
  • Studios: 10
  • hotel
  • City centre
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
Show 32 more facilities & services
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry service
  • Medical serviceExtra charge
  • Babysitting serviceExtra charge
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Lift access
  • Terrace
  • Luggage room
  • Oven: 1
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 1
  • Non-smoking area
  • Smoking area
  • Conference room: 4
  • Meeting room: 3
  • ProjectorExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Audio-visual equipment rentalExtra charge
  • Breakfast
  • Breakfast and dinnerExtra charge
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE CAPACITY 1SUITE • CAPACITY 1SUI.C1

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BUSINESSDOUBLE • BUSINESSDBL.BS

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    DOUBLE BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BUSINESSRoom • BUSINESSROO.BS

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    Room BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE EXECUTIVESINGLE • EXECUTIVESGL.EJ

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SINGLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ONE BEDJUNIOR SUITE • ONE BEDJSU.1B

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDS NON SMOKINGJUNIOR SUITE • TWO DOUBLE BEDS NON SMOKINGJSU.2D-NM

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRANDSUI.GD

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE TWO QUEEN BEDSSUITE • EXECUTIVE TWO QUEEN BEDSSUI.2Q-EJ

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE EXECUTIVE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVE KING BEDDouble or Twin • EXECUTIVE KING BEDDBT.EJ-KG

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    Double or Twin EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ROOM WITHOUT WINDOWSUITE • ROOM WITHOUT WINDOWSUI.NW

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE ROOM WITHOUT WINDOW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ROOM WITHOUT WINDOW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NW

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR WITH VIEWSSUITE • SUPERIOR WITH VIEWSSUI.SU-WV

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ROOM WITHOUT WINDOWJUNIOR SUITE • ROOM WITHOUT WINDOWJSU.NW

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE ROOM WITHOUT WINDOW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    ROOM WITHOUT WINDOW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.NW

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE CITY VIEWSUITE • EXECUTIVE CITY VIEWSUI.CV-EJ

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE EXECUTIVE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 3SUITE • CAPACITY 3SUI.C3

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 44 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable2 photos

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    44 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BUSINESSSUITE • BUSINESSSUI.BS

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    Double or Twin EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVE • 1 Bedroom • 40 m²SUI.EJ
    SUITE EXECUTIVEPhoto unavailable3 photos

    Krystal Grand Suites Insurgentes

    SUITE EXECUTIVE

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CITY VIEWJUNIOR SUITE • CITY VIEWJSU.CV

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BUSINESS CITY VIEWSUITE • BUSINESS CITY VIEWSUI.BS-CV

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE BUSINESS CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUSINESS CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BS-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CAPACITY 2JUNIOR SUITE • CAPACITY 2JSU.C2

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 61 m²SUI.ST
    SUITE STANDARDPhoto unavailable4 photos

    Krystal Grand Suites Insurgentes

    SUITE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    61 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Cable TV
    • Living room: 1
    • Kitchenette
    • TV
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE QUEEN BEDSUITE • EXECUTIVE QUEEN BEDSUI.EJ-QN

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE EXECUTIVE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE 2 DOUBLE BEDSSUITE • EXECUTIVE 2 DOUBLE BEDS • 1 Bedroom • 44 m²SUI.2D-EJ
    SUITE EXECUTIVE 2 DOUBLE BEDSPhoto unavailable1 photo

    Krystal Grand Suites Insurgentes

    SUITE EXECUTIVE 2 DOUBLE BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    44 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE 2 DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-EJ

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ONE BEDROOMJUNIOR SUITE • ONE BEDROOMJSU.B1

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE BUSINESSSINGLE • BUSINESSSGL.BS

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SINGLE BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    JUNIOR SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ-1

    Photos are not available for this room type.

    Krystal Grand Suites Insurgentes

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Krystal Grand Suites Insurgentes

9.2
Excellent
1,563 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
18 Jul 2026
Juan
The rooms are very clean, the staff is great.
Pet
10/10
Exceptional
14 Jul 2026
Miguel
Fransico in the restaurant was a phenomenal server and was a true professional!
Family_with_children
6/10
Pleasant
02 Jul 2026
JAIME
Hotel de negocios muy bien ubicado en el sur de la ciudad
habitaciones amplias y cómodas
Me pareció un cobro excesivo para un hotel de trabajo (tal vez con la excusa del mundial)
El personal de recepcion siempre fue atento
Pero el problema fue con servicio a la habitación, a pesar de cobrar mas de 100usd por una persona extra,
Ninguna de las 3 noches dejaron 3 toallas ni botellas de agua para 3 personas
Son pequeños detalles pero hacen la diferencia
Family
10/10
Exceptional
03 Jun 2026
Ivonne
I love this hotel!! The staff are always impeccably groomed, attentive, and smiling. I traveled solo and stayed there for 9 days; I would head out in the mornings, and upon my return, my room was always clean and spotless. I recommend it 100%.
Self
10/10
Exceptional
01 Jun 2026
Lucia Edith
I love this place so much, that i dont care that its not Roma Norte.
Family
10/10
Exceptional
25 May 2026
Armando
The customer service was excellent, and the communication was always clear and attentive. We were also very satisfied with the transportation service to and from the airport, as it was very punctual and convenient. We will definitely use this hotel and its services again in the future.
Friends_and_family Family
8/10
Excellent
25 May 2026
Alejandro
Considero que el hotel tiene que mejorar mucho la limpieza de la habitación y las condiciones del mobiliario.

Al menos fue lo que vi en la habitación que me toco, Yo no reserve habitación con cocineta y me asignaron una de ese tipo, una de las tazas para el café esta sucia de labial, la otra estaba estrellada, el cenicero de la terraza tenia una colilla de cigarro, los vidrios del baño y regadera estaban correados de jabón.

En la esquina del techo en la zona del baño se veía humedad, la base de la cama por los pies se veían las maderas de la cama, la puerta donde esta la tarja de la cocineta no cierra bien.

Comentario adicional. Yo considero que si rentas una habitación para 2 personas lo correcto es que cada persona pueda consumir una capsula de café. No es asi, hay un letrero en la cafetera, que dice que puedes usar una capsula de café en cortesía y la segunda tendrá un costo de 35.00 pesos.
Friends_and_family Family
10/10
Exceptional
23 May 2026
LEONARDO
The staff was very friendly, the suite was clean
Family_with_children
10/10
Exceptional
21 May 2026
Miguel
Great location, amazing rooms, my room and the property was very clean!
Self
10/10
Exceptional
16 May 2026
Marco Antonio
The hotel is in excellent shape and the rooms are modern and very comfortable
Family
10/10
Exceptional
15 May 2026
Daniel
All good
10/10
Exceptional
15 May 2026
Mauro
Excellent place, awesome sunlight, good experience. The room service is excellent. Don't forget to order a portion of bacon in every meal.
Self
10/10
Exceptional
11 May 2026
Braulio
One problem hot water doesn’t stay constant in the shower but a great place to stay
2/10
Poor
10 May 2026
David
The booking clearly stated that parking was included but we were charged. When we showed the staff the booking and where it clearly stated that it was included they just said there was nothing they could do and still charged us.
Friends_and_family Family
10/10
Exceptional
02 May 2026
Ernesto
Se ve un hotel muy estricto porque desde la recepción esta muy limpio y silencioso pero en ningún momento me molestaron o intentaron hacer cobros de mas, siempre respetando mi privacidad y estancia, yo iba porque fui a un evento de artistas y aproveche para cerrar nuevos eventos en los cuales utilizaba la habitación para platicar los detalles y nunca senti el acoso de los de recepción o malas practicas aunque se respetaron las normas se agradece que me sean honestos y tengan gente con criterio en la recepción, MUY RECOMENDADO ya que tambien la zona es muy tranquila y de tiene tiendas restaurantes, plazas y demás todo muy céntrico.
Business Friends
10/10
Exceptional
01 May 2026
Jerry
The room
Was very clean and comfortable and the staff were all very helpful.
10/10
Exceptional
22 Apr 2026
Patricia
Great hotel in an excellent location
10/10
Exceptional
13 Apr 2026
Mauro
Awesome room, great view, great service. Walking distance to nice places. Quiet, Hot water, super clean, kitchen+fridge, Courtesy bottled drinking water in the room, fancy cucumber water at the lobby. I loved it.
Partner
10/10
Exceptional
30 Mar 2026
Elia
Está ubicado en un lugar seguro pero no hay muchas opciones cercanas para comer, aún así muy recomendable, buenas y modernas habitaciones
Partner
6/10
Pleasant
22 Mar 2026
Karen Vanessa
The furniture and room amenities need maintenance. Room services are ok, food is cold, toasted bread is not toasted, coffee cold and no sugar or cream, eggs raw.
Partner
10/10
Exceptional
22 Mar 2026
Luis
lovely stay always... the area is not very touristy but has amazing restaurants (including fine Chinese next door and amazing tacos about a block away), museums (the Iglesia del Carmen has an amazing baroque art), monuments, and shops. the only thing that isn't true about the listing is that the property has a pool... not so.
Business
8/10
Excellent
22 Mar 2026
Laura Batista
As always, the staff at the check in desk ate not friendly. My room was not available until 4:30pm!!!
Self
10/10
Exceptional
21 Mar 2026
McClain
A beautiful place with genuinely friendly staff. I’ve stayed here several times, and it truly feels like a home away from home…..I’ll definitely keep coming back.
Self
10/10
Exceptional
09 Mar 2026
Marilyna
Super clean, awesome location and superb staff.
Friends_and_family Friends
10/10
Exceptional
04 Mar 2026
casey
This is my go-to hotel in mexico city. The suites are large and well appointed. Service is excellent. I will always return. Highly recommended
Self
10/10
Exceptional
27 Feb 2026
Isabel
Very practical with clean, large rooms with plenty of room to work and a full kitchenette for longer stays. Restaurant in house with 24/7service. Good location around pharmacies and cinvenience stores. All you need for a short or long stay.
Self
10/10
Exceptional
27 Feb 2026
Everardo Adolfo
clean room great staff
very good breakfast
Self
10/10
Exceptional
25 Feb 2026
Peter
Staff was very friendly
Self
10/10
Exceptional
21 Feb 2026
Kelly
For the price it was good
Friends_and_family Family
10/10
Exceptional
17 Feb 2026
James
Great view, a bit far from Centro but plenty to do on this end of town and frankly I enjoyed the vibrancy here just as much!
8/10
Excellent
12 Feb 2026
Dilka
The room was clean and staff was polite
Business
10/10
Exceptional
10 Feb 2026
Jean
Nice place to stay 👌
8/10
Excellent
05 Feb 2026
Nadiah
I really like the room and the service. Pictures were exactly the same as ur site, staff helpful and friendly. Room and gym clean. Area safe
Leisure Family
8/10
Excellent
29 Jan 2026
Luis
Yes
Leisure Family
10/10
Exceptional
25 Jan 2026
Eduardo
.
6/10
Pleasant
20 Jan 2026
Leslie
The property is well located and safe. The are a lot of walkable options. The room upgrade was the same room, but it allowed us to be on 14th floor which was nice because the advertising as soundproof rooms is incorrect. You can hear everything from traffic to people slamming their doors in the hall to voices in the next room. The kitchenette was a nice feature and why we chose this hotel, aside from the soundproof rooms advertisement, but they do not supply dish soap, sponge, and kitchen towel. They give you 2 complimentary pods for coffee, but then you have to buy more. Because you can't wash your own dishes, you are limited to actually using the kitchen. There is only one frying pan as well.

The in room service was expensive - we arrived late and thought we could take advantage of the VIP 20% discount. They didn't include the discount. We had ordered two plates of churros that tasted like chicken wings. They said they would credit us, but instead of giving us a full credit for a breakfast we ordered, they only discounted us 35%. I had asked the front desk about it and the 20% discount before ordering breakfast otherwise they would not refund the money. It was credit only. It was pretty disappointing and poor business practice.

The staff is really nice and professional overall. The rooms are clean and comfortable. If you want to stay here, just know that it's pretty loud and don't order room service. We won't be staying here again after this experience, to be honest.
Business_and_leisure Family
10/10
Exceptional
15 Jan 2026
Patricia
Staff is amazing and location is great
6/10
Pleasant
14 Jan 2026
Arno
The rooms are fine, not the best TV setup but that is due to the layouts of the rooms.

The hotel food options are limited, not great.

Internet is terrible so for business this is a struggle

The staff is friendly and the place is very clean

Location is goo
Business
10/10
Exceptional
14 Jan 2026
John
The staff was great. Very accommodating to what we need. They also speak English which is nice when you get lost in translation.
10/10
Exceptional
10 Jan 2026
Ana
*
8/10
Excellent
07 Jan 2026
Manuel
The bathroom was clean but the smell of the drain gives a completely different message
Business Friends
10/10
Exceptional
07 Jan 2026
Dmitry
Comfortable room, friendly staff, excellent Starbucks coffee in lobby!
Friends_and_family Family
10/10
Exceptional
03 Jan 2026
Corina
Staff were great
Leisure Family_with_children
10/10
Exceptional
31 Dec 2025
Patricia
Great customer service, excellent location
Leisure Family
10/10
Exceptional
29 Dec 2025
Esther
Excellent stay
8/10
Excellent
29 Dec 2025
amelia
How to operate heat thermostat not in Emglish
10/10
Exceptional
27 Dec 2025
Chris
Always a good choice!!
Leisure Family_with_children
2/10
Poor
25 Dec 2025
Everardo Adolfo
The site condition was not working well this morning ran out of water . Could not take a shower . They did so far not give us any token of credit
Leisure Family_with_children
10/10
Exceptional
23 Dec 2025
Enedina
Staff was great
2/10
Poor
19 Dec 2025
Monika
The front desk girl was rude and never smiled. I asked four times for extra towels—nothing. I asked about transportation to the airport, and they said they didn't know. Someone was clinging at the door, and last night, someone burst inside my room without knocking.
Leisure Friends
10/10
Exceptional
09 Dec 2025
Mathew
This place is amazing
Leisure
2/10
Poor
29 Nov 2025
Fernando
Having encountered issues at the property during our last stay, we were contacted by the Service Manager and were told to let her know the dates of our next visit so she could ensure a pleasant visit. I replied to that email but never heard back from her. Earlier this week, I wrote again to follow up - she had no idea who we were or why we were letting her know we were coming. After reminding her of the why we were informing of our arrival, she stated:
“ Mr. Fernando it´s going to be a pleasure have you here again, I apologize didn´t remember you in the moment, I will be charge of you and check your room before you arrive, if you need something else just let me know.”
Well, when we arrived, our room was at 33o C or 91o F, the room was missing the refrigerator and the TV wasn’t working.
It didn’t seem like anyone had checked the room.
We called the front desk and inquire about the refrigerator, Ms. Paulina said that the refrigerator was taken out to receive maintenance but someone would bring a replacement right away. Waited for 45 minutes and the fridge never arrived. Went down and requested to speak with the Manager, but were told he wasn’t here during the weekend;
The following day we were switched to another room. The day after that, when we returned, found maintenance personnel working on the A/C of the new room - despite our DO NOT DISTURB sign hanging on the door. The Service Manager
10/10
Exceptional
26 Nov 2025
Enrique
excellent location and great rates
Business_and_leisure Self
10/10
Exceptional
26 Nov 2025
Alvaro
Yes
8/10
Excellent
19 Nov 2025
Laura
Location
Leisure Self
10/10
Exceptional
17 Nov 2025
Alan
Rooms are great and the staff very friendly. The gym is dirty and the equipment pretty bad. Also the carpets in the hallways need to cleaned or changed.
8/10
Excellent
16 Nov 2025
Felipa
I didn't have breakfast
10/10
Exceptional
16 Nov 2025
Guadalupe
Excellent place spotless and the service was first class. USA hotels need to send there hotel staff to this place for training.
Leisure Partner
10/10
Exceptional
13 Nov 2025
Angel
Breakfast is not complimentary. Some confusion around that.
Leisure Family
10/10
Exceptional
10 Nov 2025
Jose
Very good service
Business Family
8/10
Excellent
10 Nov 2025
TIANYUAN
Too hot in tje room
10/10
Exceptional
07 Nov 2025
Jorge
Excellent location
Leisure Family
10/10
Exceptional
06 Nov 2025
William
Wonderful, terrific boutique, upscale feel. There were some small things but nothing to interfere with the trip. Overall. Would stay here again and again. Also convenience of a small mall next door.
Leisure Self
8/10
Excellent
05 Nov 2025
Alesia
The hotel and room were clean and comfortable. The staff, pleasant. I appreciate that only guests can get up in the elevator to the rooms. My key card had a few hiccups and the tv had some connection issues at times. I would still stay here again, maybe in Puerto Vallarta

Tvv tv tv had a issues with connection at times.
Partner
10/10
Exceptional
23 Oct 2025
NAUFA
Clean room. Staff friendly. Safe place and around of the property. Many options for foods around of the hotel.
Business_and_leisure Friends
10/10
Exceptional
22 Oct 2025
Erick
Muy limpias las habitaciones
Business
10/10
Exceptional
20 Oct 2025
Miguel A
The facilities were adecuate.
Leisure Family_with_children
10/10
Exceptional
16 Oct 2025
Raquel
Friendly and helpful
10/10
Exceptional
14 Oct 2025
Ivania
Our stay was very pleasant
10/10
Exceptional
09 Oct 2025
Rafael
Muy buena relación de precio con calidad, la ubicación me gusta mucho y por lo que se paga la habitación es muy cómoda……. Esta bien si la gente tiene que hacer cosas por el sur
Leisure Partner
10/10
Exceptional
02 Oct 2025
Diana
Such a nice room, early check in was greatly appreciated. Everyone was so nice and friendly
Friends_and_family Family
10/10
Exceptional
30 Sep 2025
teresa
Excellent service
10/10
Exceptional
11 Sep 2025
Gary
Excellent hotel, staff, and services
Friends_and_family Friends
8/10
Excellent
05 Sep 2025
Hennry
My overall stay was good, but street noise is expected. Unfortunately, one day I experienced a lack of running water due to heavy rainfall.
Leisure Self
10/10
Exceptional
03 Sep 2025
Rene
Clean property
Business Self
8/10
Excellent
28 Aug 2025
Maria
The room itself was great. Just lack of attention to details. There was a weird smell. A few things needed maintenance, e.g. the switch to turn on the bathroom lights, the wash basin sink was clogged, toilet did not flush properly, and the tissue box was empty.
Business Self
10/10
Exceptional
21 Aug 2025
Andres
Gran ubicación, segura y el personal muy amable
Business Self
6/10
Pleasant
21 Aug 2025
Marco
Staff by the door and cleaning staff are the best , staff at the counter are nasty and careless
I was supposed to be at the PH ,and parking was included, they gave us a regular room at the 8th floor and pay about 5 dollars per day for parking, that nasty woman said that the parking is a concession and it must be payed
Oh.. don't loose the ticket, its 12 dollars more on top of the fare.
I didn't really think ill be back there
Leisure Family
10/10
Exceptional
16 Aug 2025
Maria
Empleados muy atentos y el transporte muy bien también el hotel muy limpio todo
Family
8/10
Excellent
04 Aug 2025
Ricardo
I asked for towels 4 times! Had to wait almost 24 hours to get them. That's my only complain...
8/10
Excellent
04 Aug 2025
Abril
Room was clean n in a good location. There is a lot of construction around n it was really annoying getting picked up, the security would be really rude to my drivers/ me and I get it because it is confusing but they didn’t have that same attitude with the older yt ppl
8/10
Excellent
15 Jul 2025
Paula
The hotel has great staff members and it is clean. Unfortunately, the quality of food of the restaurant on the 2nd floor is not the best. Staff members are attentive but the portions are small, bland and disappointing
Leisure Family
10/10
Exceptional
07 Jul 2025
Delia
Raúl bellman is excellent and entire front desk
Leisure Family
10/10
Exceptional
07 Jul 2025
Amando
Staff is great!
Leisure Friends
10/10
Exceptional
07 Jul 2025
Amando
This was our third stay at this hotel & the staff is always great! The rooms are comfortable & area is safe & walkable.
Leisure Family
2/10
Poor
05 Jul 2025
Gabriel

Used thong in my bed!!!

We had a disappointing experience during our stay. On our third night, we discovered a thong left in our bed, along with cleaning supplies, which was quite unsettling. Despite bringing this to the hotel's attention, we felt our concerns were not taken seriously. Additionally, while we received water bottles during the first two days, they were not replenished afterward. Overall, the lack of attention to these issues left us feeling neglected as guests.
Friends_and_family Family
2/10
Poor
05 Jul 2025
Soraya
We had a disappointing experience during our stay. On our third night, we discovered a used thong left in our bed, along with cleaning supplies, which was quite unsettling. Despite bringing this to the hotel's attention, we felt our concerns were not taken seriously. Additionally, while we received water bottles during the first two days, they were not replenished afterward. Overall, the lack of attention to these issues left us feeling neglected as guests.
We have been loyal to this hotels for years but never again.
Business
10/10
Exceptional
01 Jul 2025
Michael
Great place, great location. Clean and well maintained.
10/10
Exceptional
30 Jun 2025
Ruben
I always come to this place it’s perfect
Leisure Family
10/10
Exceptional
20 Jun 2025
horacio

WATER TEMPERATURE FLUCTUATION

The room was great, I always stay here when I travel to Mexico City. Convenient location. I'd like it even more if the shower water preasure was a little more even and the cold and hot fluctuation was not so bad.
Business
10/10
Exceptional
11 Jun 2025
Byung Ok
I stayed at the Expedia VIP suite.

First, just because you purchase this suite doesn't mean that the staff at the hotel knows that it is the top floor. I had to call to confirm before the trip and once arrived at the hotel, had to confirm it again since they were going to give me the 2nd floor suite because that was the only one available at the time, hence waited about an hour for the top floor to be available (I was not rude but said okay will wait for top floor with a smile and it was fine.)

The top floor is the 12th floor but there is one more floor above you which is the Penthouse. There is a big Financial building on the side within the view but they really can't see in until night time due to the reflecting windows of the hotel, and at night, people in the financial building are gone home so no issue. Even though we got free breakfast, I only went one morning because it was pretty awful.

I thought lot of things were 3-4 stars but overall I gave it 5 stars due to the great room with a view and the fact that sound proofing in the room along with being on the 12th floor with windows facing away from the main street gave me really good nights of sleep for me to do my day adventures. The noise is something you can't escape in CDMX and ability to get a good night of sleep with a relaxing view was totally worth the extra uber rides needed from here.
Business_and_leisure Self
10/10
Exceptional
09 Jun 2025
Gregorio
Great service
10/10
Exceptional
05 Jun 2025
Heriberto
The hotel was awesome! Great people and great service! Would definitely book this hotel again!
Leisure Family
10/10
Exceptional
04 Jun 2025
Ana Valeria
Me encanto, super limpio y el staff super amable
8/10
Excellent
02 Jun 2025
Gerald
First of all the room was spacious & clean. It comes with a refrigerator & cooking facilities.

The bed was large & comfortable. However one of the sheets had a Velcro strip which was irritating.

The bathroom was large. The walk in shower had a hand shower which unfortunately wasn't variable and a large soaker head.

Toilet paper was cheap & scratchy. Big deduction for that.

One of the biggest problems was that doors needed to be slammed shut so all night long you hear people enter & exiting their rooms with a bang.

Most of the staff were friendly but one guy stood out with his surliness.

There is a Starbucks in the lobby. A 7-11 50 feet out the door and lots of restaurant choices. Coyoacán is an easy and pleasant walk.

Skip the hotel restaurant. It's expensive, pretentious and very poor quality.
6/10
Pleasant
01 Jun 2025
Renata
The size of the master suite was great. The amentities were also good - microwave, kitchenette, living room. Location is great with a lot of good restaurants around.
Part of the floor was peeling off, one of the sinks was missing a handle, staff of the front desk was helpful but not very friendly. Our check in experience was not great, the room wasn't ready even though we had asked for an early check in. We had also asked for a crib which didn't arrive until later.
Leisure Family_with_children
10/10
Exceptional
30 May 2025
GRACIELA
N/a
Leisure Family
10/10
Exceptional
29 May 2025
Andre
I had a wonderful time at the hotel. The staff were excellent and made my stay very smooth.
Business
10/10
Exceptional
29 May 2025
Patricia
Great place to stay and great customer service!
Leisure Self
10/10
Exceptional
28 May 2025
Marcos
Very clean , shower drainage is the only thing a little off.

Location & surroundings

Krystal Grand Suites Insurgentes
Insurgentes Sur #1991, 13, Ciudad De Mexico, Mexico

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Krystal Grand Suites Insurgentes

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