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Holiday Inn Dumfries

Dumfries and Galloway · United Kingdom

Bankend RoadView location

8.4/10Excellent675 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.6/108.6
Condition8.4/108.4
Location8.8/108.8
Neighborhood8.8/108.8
Value8.0/108.0
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Dumfries

A comfortable Dumfries hotel next to Easterbrook Hall, with an all-day restaurant and a lounge barHoliday Inn® Dumfries hotel places you a 10-minute drive from the market town of Dumfries. In the town centre, Dumfries station is served by direct trains to Carlisle and Glasgow.

The hotel offers complimentary parking and is within easy reach of the A75 road, leading to the A74(M) motorway. Business travellers can host meetings for up to 80 delegates in 3 flexible meeting rooms, while major events and conferences at Easterbrook Hall are right on the hotel’s doorstep.

A short walk away, Crichton Golf Club is the closest of many courses in the area. In Dumfries, a short drive from the hotel, the Robert Burns Centre Film Theatre displays the poet's original manuscripts, as well as screening the latest cinema releases.

The ruins of medieval Sweetheart Abbey are only 8 miles away, and a 30-minute drive takes you to rambling or mountain biking trails through the Forest of Ae.

Read more about this hotelShow less

At this hotel you can enjoy:- Free WiFi throughout- 24-hour room service- Kids stay and eat freeThe hotel’s bright restaurant serves a hot buffet breakfast, as well as lunch and dinner prepared from locally sourced produce.

In the evening, relax in an armchair in the glass-ceilinged lounge bar with a cocktail or a dram from our whisky collection.

A stay at Holiday Inn Dumfries by IHG places you in the heart of Dumfries, steps from Crichton Memorial Church and a 2-minute drive from Burns' mausoleum. This hotel is 1.2 mi (1.9 km) from Robert Burns House and 1.4 mi (2.2 km) from Dock Park.

Stay in one of 71 guestrooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary wired internet access, express check-in, and express check-out. Planning an event in Dumfries? This hotel has 538 square feet (50 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 17.95 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Crichton Memorial Church 0.2 km / 0.1 mi
Dock Park 1.8 km / 1.1 mi
Robert Burns House 2.2 km / 1.4 mi
Burns' mausoleum 2.3 km / 1.4 mi
Dumfries Museum 2.8 km / 1.7 mi
Devorgilla Bridge 2.8 km / 1.8 mi
Old Bridge House 2.9 km / 1.8 mi
Robert Burns Statue 3 km / 1.8 mi
Robert Burns Centre 3 km / 1.9 mi
Moat Brae National Centre for Children's Literature 3.2 km / 2 mi
Ewart Public Library 3.2 km / 2 mi
Dumfries Ice Bowl 3.5 km / 2.2 mi
Dumfries and County Golf Club 3.5 km / 2.2 mi
Dumfries and Galloway Golf Club 3.8 km / 2.3 mi
Dalscone Farm Fun 4.8 km / 3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2006
  • Year of most recent renovation: 2006
  • Total number of rooms: 71
  • Number of floors (main building): 3
  • Double rooms: 30
  • Suites
  • Accessible rooms: 3
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
Show 35 more facilities & services
  • Visa Electrón
  • Small pets allowed (under 5 kg) not available in all roomsExtra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Room service
  • Laundry service
  • Multilingual staff
  • Air conditioning in public areas
  • Fireplace
  • Hotel safe
  • Lift access
  • GardenExtra charge
  • Electric kettle
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant
  • Non-smoking area
  • Highchairs
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Printer
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Set menu lunch
  • Set menu dinner
  • Special dietary options
  • Non-smoking establishmentExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Holiday Inn Dumfries

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • AccessibleTWN.H6

    Photos are not available for this room type.

    Holiday Inn Dumfries

    TWIN Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 22 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Dumfries

    DOUBLE Accessible KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Hairdryer
    • TV
    • Wi-fi
    • Wheelchair-accessible
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Radio
    • Bathroom
    • Shower
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Holiday Inn Dumfries

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • Accessible • 1 Bedroom • 22 m²TWN.H6-1
    TWIN AccessiblePhoto unavailable4 photos

    Holiday Inn Dumfries

    TWIN Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6-1

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 22 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Holiday Inn Dumfries

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Individually adjustable air conditioning
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable heating
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GARDEN VIEWTWIN • GARDEN VIEW • 1 Bedroom • 22 m²TWN.GV
    TWIN GARDEN VIEWPhoto unavailable3 photos

    Holiday Inn Dumfries

    TWIN GARDEN VIEW

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GV

    Room amenities

    • Tea and coffee making facilities
    • Wi-fi
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 22 m²TWN.ST-1
    TWIN STANDARDPhoto unavailable4 photos

    Holiday Inn Dumfries

    TWIN STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Dumfries

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 22 m²ROO.ST
    Room STANDARDPhoto unavailable2 photos

    Holiday Inn Dumfries

    Room STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-2

    Photos are not available for this room type.

    Holiday Inn Dumfries

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday Inn Dumfries

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GARDEN VIEW KING BEDDOUBLE • GARDEN VIEW KING BED • 1 Bedroom • 22 m²DBL.GV-KG
    DOUBLE GARDEN VIEW KING BEDPhoto unavailable3 photos

    Holiday Inn Dumfries

    DOUBLE GARDEN VIEW KING BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV-KG

    Room amenities

    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Radio
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Wi-fi
    • Tea and coffee making facilities
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 22 m²QUA.ST
    QUADRUPLE STANDARDPhoto unavailable4 photos

    Holiday Inn Dumfries

    QUADRUPLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Room amenities

    • Bathroom
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GARDEN VIEWDOUBLE • GARDEN VIEW • 1 Bedroom • 22 m²DBL.GV-6
    DOUBLE GARDEN VIEWPhoto unavailable4 photos

    Holiday Inn Dumfries

    DOUBLE GARDEN VIEW

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV-6

    Room amenities

    • Bathroom
    • Wi-fi
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Dumfries

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GARDEN VIEWDOUBLE • GARDEN VIEWDBL.GV

    Photos are not available for this room type.

    Holiday Inn Dumfries

    DOUBLE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GARDEN VIEWRoom • GARDEN VIEWROO.GV

    Photos are not available for this room type.

    Holiday Inn Dumfries

    Room GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GARDEN VIEWTWIN • GARDEN VIEWTWN.GV-1

    Photos are not available for this room type.

    Holiday Inn Dumfries

    TWIN GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Holiday Inn Dumfries

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Dumfries

8.4
Excellent
675 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.4 /10
Location
8.8 /10
Neighborhood
8.8 /10
Value
8.0 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
19 Jul 2026
Darryl
A nice hotel in a wonderful setting. Would stay there again
Friends
8/10
Excellent
19 Jul 2026
Edward
Very clean property, breakfast was average hard eggs and dry scrambled eggs.
Partner
8/10
Excellent
16 Jul 2026
Denise
Only 1 person at desk for busy check in. Dining room staff very junior and inexperienced. Ringing orders for pick up from kitchen ruined any enjoyment. Ate 2 main meals.
Asked to have cab in morning and it was 15mins late.
Elevator was slow and not always working.
Family
8/10
Excellent
16 Jul 2026
audrey
Nice hotel and surroundings ,
Partner
2/10
Poor
04 Jun 2026
Paul
Hotels.com booked me a a room that wasn’t available
Self
8/10
Excellent
31 May 2026
Jo
Did just the job - perfect for what was required
8/10
Excellent
25 May 2026
Graeme
Very comfortable stay. Air conditioning quite noisy and not particularly effective though not usually a problem in Scotland!
Self
10/10
Exceptional
24 May 2026
Sandy
Stunning location in beautiful gardens and makes for an excellent early morning walk. Hotel staff always very helpful and considerate.
Partner
10/10
Exceptional
20 May 2026
Elaine
Lovely setting, spotlessly clean and spacious room and the staff were great.
Partner
8/10
Excellent
10 May 2026
Fiona
Restaurant good for both breakfast and dinner
Self
6/10
Pleasant
24 Apr 2026
Daniel
Not bad hotel . T
8/10
Excellent
20 Apr 2026
Russell
Excellent breakfast
Pet
6/10
Pleasant
20 Apr 2026
ramona
Overall the stay was decent. Nice restaurant and great breakfast. The staff was kind and quite helpful. The only drawback was that our room heat was not working and in its place was a space heater. It was rainy and chilly that day so I did plug it in but I am not comfortable sleeping with a space heater on so it was unplugged for the night. With the space heater already in the room when we arrived I can only assume this was an ongoing issue. Other than this the stay was very nice and the grounds are lovely.
Partner
6/10
Pleasant
13 Apr 2026
Seonaid
Room was lovely. Staff definitely have room for improvement.
10/10
Exceptional
02 Apr 2026
mark
bar was good, no idea on breakfast, hotel was clean quite & secure.
Self
10/10
Exceptional
30 Mar 2026
Ken
Excellent service from checking in to checking out. Particular excellent service from the Restaurant Manager who was attentive at a particularly busy breakfast time. Room was well equipped with a spacious shower. All together a very enjoyable weekend break.
Partner
10/10
Exceptional
30 Mar 2026
Maria
Breakfast good and room clean and everything you need
Friends
8/10
Excellent
23 Mar 2026
Christopher
Clean
Self
10/10
Exceptional
06 Mar 2026
Carol
This is a really lovely hotel for an even lovelier price ! The staff are very friendly, the rooms spacious and spotless and we had an excellent breakfast that kept us going all day. We would normally have stayed at the Premier Inn in Dumfries every time we come over from NI to visit family but will definitely be staying in the Holiday Inn in Dumfries from now on.
Family
2/10
Poor
26 Feb 2026
john
Booking not honoured,had to stay elsewhere, receptionist not empathetic
Partner
8/10
Excellent
24 Feb 2026
ian
Staff in restaurant and bar tried hard
2/10
Poor
10 Feb 2026
Corinne
Room was freezing cold. Heating did not work. Spoke with a member of staff who advised that heating was in the process of being repaired and provided us with a tiny radiator that was not adequate for purpose. No option to move us to another room as all rooms were the same. Would've been better sleeping in the corridors as they were better heated!
Friends_and_family Family
10/10
Exceptional
03 Feb 2026
Melanie
Great location and all staff very friendly and protester all times. Nice dinner at hotel
Large clean rooms with everything you need
Business
10/10
Exceptional
23 Jan 2026
Gavin
Excellent staff. Prisca was extremely helpful and courteous. Room was clean and comfortable. Would stay again. Thanks to all the staff.
4/10
Poor
02 Jan 2026
Alan
No in room service and completely ignored when I stood at the restaurant Dias waiting for a table. The waiter looked straight at me several times but never approached me. I gave up after ten minutes and tried using the room phone to contact the restaurant but it was permanently engaged. Same for the room service number. Ended up having to go to a local service station for a sandwich. This hotel promised a lot but delivered nothing.
Partner
2/10
Poor
30 Dec 2025
Kevin
Didn't go as Didn't get a sleep
10/10
Exceptional
22 Dec 2025
Sarah
Amazing staff, tasty food, comfortable, clean and spacious rooms, all set in beautiful grounds.
Leisure Family_with_children
4/10
Poor
19 Dec 2025
mitch
Really not great, definitely wouldn’t stay here again for the price. Looked and smelt like an old hospital,
10/10
Exceptional
18 Dec 2025
Carol
Clean, comfortable, quiet with a fantadtic breakfast buffet- perfect
Leisure Family
10/10
Exceptional
26 Nov 2025
Enoch
The roon was very clean and welcoming. The staff was amazing as well from the reception to the kitchen. It was a pleasant stay.
Business
10/10
Exceptional
24 Nov 2025
Anthony
Everything was very clean
Breakfast was really nice
Staff very good
Friends_and_family Friends
10/10
Exceptional
14 Nov 2025
James
Polite courteous staff, excellent clean room and big comfy bed, first class
Leisure Partner
10/10
Exceptional
10 Nov 2025
Richard
Clean, tidy, warm, instant hot water, staff were polite and courteous. Special mention - John at breakfast.
Partner
10/10
Exceptional
10 Nov 2025
Ruth
Room spotless. All staff very friendly and helpful. Food in the restaurant reasonably priced and good quality. Would stay again.
6/10
Pleasant
09 Nov 2025
Jonathan
Value for money?? I wouldn't say so. I'd say fairly expensive for a very dated room, lacking much about it. Size wise for a wheelchair user was fine, but the carpet makes it hard for the wheels, the shower was an ok size, but lacked an6 power. I had to search for the brew station which was packed away in a draw with the cheapest coffee possible. At this price range normally you'd expect a coffee pod machine as a bare minimum. The bed was comfortable, ut when having the heating systems in the room on, it had a very high pitched siren like noise from it, which i thought was a fire alarm coming from another part of the hotel. So with that, I had to switch off the heating system and hope it didn't get too cold through the night.
On a plus, the breakfast was very good. Quality ingredients and good drinks selection as well. Then, onto the park8ng. Out of 4 disabled spaces which were all being used. I was the only 1 with a blue badge. These aren't meant as a luxury, it is so we can physically get in and out of our cars.
Business_and_leisure Self
8/10
Excellent
08 Nov 2025
Elaine
Well appointed large room (Executive King for 2 adults and child).
Good value breakfast, hot and cold food & drink availabe.
Plenty of car park spaces both at the rear of the hotel and overspill nearby.
Overall, worth a visit and I would recommend.
Friends_and_family Family
8/10
Excellent
02 Oct 2025
Liz

One night stopover

Nice welcome on arrival from reception staff.
The area smelt very clean and fresh.
Room was clean and tidy and had everything we needed for a 1 night stay.
Partner
10/10
Exceptional
27 Sep 2025
Ingrid
Great experience
Friends_and_family Friends
8/10
Excellent
20 Sep 2025
Mr D J
Given this is a budget hotel, this was surprisingly good.

Bed was comfortable, room was clean and dining room was surprisingly pleasant.
Partner
10/10
Exceptional
03 Sep 2025
Allan
Clean and Comfortable room for single nights stay en route to Cairnryan.
Food in the bar for dinner and breakfast were excellent
Partner
8/10
Excellent
01 Sep 2025
Sean
Right in the middle of the Crichton and West Scotland University campus. Lovely old buildings and walkable to town.
10/10
Exceptional
16 Aug 2025
Iain

First visit

Very nice building, staff friendly our room was big and clean.room location could have been better, opposite the doors to lifts and stairs was very noisy in morning
Partner
8/10
Excellent
13 Aug 2025
courtney
This property was absolutely perfect for our reqirements. Only a couple things that could have been better but werent in anyway the hotels fault - the lift was out if order and there was paint work being done, this made things slightly difficult with a toddler.
Also the staff were amazing! We managed to leave behind a beloved teddy, and the staff are willing to hold onto it until we can get back there from our trip.
Wonderful stay
Leisure Family_with_children
10/10
Exceptional
11 Aug 2025
Dennis
Great grounds
Leisure
8/10
Excellent
05 Aug 2025
Shaun
Spacious, clean and helpful staff
6/10
Pleasant
04 Aug 2025
JOHN
Lift not working. Rooms hot, no air conditioning. A small fan was in the cupboard but I was not aware of it until the morning. Bad night's sleep.

Difficulty getting room key cards to work.

Problem with billing. I had prepaid 2 rooms but had to pay for one room in check in as it was claimed only one room was paid for. How can this be when 2 rooms were reserved? Was told this morning that it has been fixed. I hope so, I will check my bank statement later.

Shame, we have stayed here before and enjoyed it.
Business_and_leisure Family
6/10
Pleasant
30 Jul 2025
Verified traveler

Poor Wifi connectivity

One night business stay with no internet access. EE 5G - (not the hotels fault) was very poor, so thought the hotel free wi-fi would make up for this. Unfortunately this was as bad with the signal skipping in and out every 15-30 seconds. I brought this to the attention of the hotel clerk on the desk, who gave me the staff network password. This was the same. I was therefore unable to work or communicate from my room. (GF Room 5)

I suggested that the router should be re-booted, but not sure if this happened as nothing changed re. internet access during my stay. I wouldn't stay here again on this basis.

Food in the restaurant was ok, breakfast was good
Business
10/10
Exceptional
12 Jul 2025
Jennifer
Staff were very helpful in ensuring we got a dog friendly room. The grounds are beautiful and parkrun starts at the back door.
Leisure
10/10
Exceptional
08 Jul 2025
Jaden
Great spot for our Dumfries overnight - the restaurant on site was good and the staff were all very friendly. Lots of free parking available and in a nice area to take a walk after dinner.
Leisure Family_with_children
8/10
Excellent
26 May 2025
Verified traveler
Exceptional location, very quiet surroundings. Clearly did not have enough staff in the evening. For a long time in the evening there was one person doing the bar with several customers and having to waiter on about 10 tables
Partner
4/10
Poor
31 Mar 2025
vandan
I booking executive suit for 2 adults 1 kid as executive suit had seperate bed. But 2nd bed was sofa bed with slim mattress. It was not comfortable to sleep as matress was very thin and hardly protecting back from hurting due to bed's rods.
Family
10/10
Exceptional
30 Mar 2025
Verified traveler

Ideal stay

Thoroughly enjoyed our stay.Check in was quick and friendly.Room was excellent. Breakfast was first class.John was very helpful.
Partner
10/10
Exceptional
26 Mar 2025
JOHN
.
8/10
Excellent
26 Mar 2025
Tim

An okay hotel with noisy air-conditioning

Hotel on the whole was nice but the air-conditioning unit was so noisy I had to shut it down. The staff all did their job, but there wasn’t a very welcoming feel and there appear to be an issue between the staff and managerin the restaurant.
Business
8/10
Excellent
23 Mar 2025
Stephen
Very nice place. Bit out of town, slightly too far to walk. Rooms are modern, old part of the Hotel is meeting rooms and bar area. Only issue was the Aircon, which set at low setting didn't really make any difference to the temp. Might have been bust I suppose. Shower fab though and breakfast was excellent.
Leisure Partner
10/10
Exceptional
17 Mar 2025
john

Perfect stay at this lovely hotel

Absolutely wonderful stay at Holiday Inn Dumfries. The hotel was perfect in every way from the room to the friendliness and helpfulness of all the staff.
I cannot fault anything about our stay so thank you so much.
Partner
8/10
Excellent
13 Mar 2025
Duncan
It was close to the Easterbrook Hall and handy for attending a concert.
The only issue with the facilities was the poor number of tv channels available.
Leisure Partner
8/10
Excellent
11 Mar 2025
Stuart

Clean and comfortable, very welcoming

Original hotel was cancelled so last minute booking. Hotel was very clean, staff welcoming and helpful. Breakfast and car parking good. Better than the images probably portray.
Business
10/10
Exceptional
11 Mar 2025
Anna

Wonderful

Very pleasant experience. Will definitely book again
Friends_and_family Family
10/10
Exceptional
06 Mar 2025
James

Nice and clean

All good nice and clean
Business
8/10
Excellent
02 Mar 2025
Ian
Hotel was spotless and the rooms were warm.
Brilliant setting and very quiet.
I'm just glad we didn't book a table for dinner as people were waiting for ages and giving up and going else where.
Would recommend the hotel.
Leisure Partner
8/10
Excellent
16 Feb 2025
Alexander

Birthday getaway.

Birthday getaway. Plenty of free parking. Surtounded by nice historic buildings and park land. (Ex psychiatric hospital wards) but actual hotel is a new build. Food was fine and room was clean, warm and quiet.
Dog friendly although we didn't have one.
Partner
10/10
Exceptional
11 Jan 2025
sean
Hotel is outstanding. Extremely clean, convenient location. I would highly recommend. I would also like to thank the front office staff for being absolutely brilliant. Also, I’d like to thank the restaurant. Staff always pleasant and kind. Also a shout out to housekeeping who did an excellent job. Thank you so much.
Business Partner
4/10
Poor
30 Dec 2024
Leona

Outdated

Staff friendly and helpful. Room smelt - duvet of stale urine - didn't sleep wy all. Breakfast good.
Partner
8/10
Excellent
26 Dec 2024
Lesley

One night stay

It was ok as it was only for 1 night where the toilet roll hangs in the bathroom was dirty which my husband told reception about other than that it was ok
Partner
8/10
Excellent
18 Dec 2024
Verified traveler

Pleasant stay

Pleasant helpful staff, good breakfast. Room was clean and comfortable enough.

Decor in hallways and corridors is a bit tired.
Partner
2/10
Poor
12 Dec 2024
Daniel
No batteries in tv remote and staff refused to supply any. Heating in room not working. On the second night staying a random person was given a key to my room and walked while I was in bed. Awful hotel.
10/10
Exceptional
08 Dec 2024
Derek

Lovely setting

This is a lovely hotel set in beautiful grounds. Very friendly staff who made us feel very welcome. I would particularly applaud receptionists.

Only slight negative would be dinner. Placed at a table which wasn’t set properly and had to pinch cutlery from an adjoining table. Even when the waitress came to take our order she didn’t notice!

But overall we lived our stay. Room was very well equipped, quiet and very comfortable.
Partner
10/10
Exceptional
24 Nov 2024
Edward
Hotel in lovely setting, easy to get into town,
Partner
6/10
Pleasant
04 Nov 2024
Robert
Two single beds pushed together gap very annoying
Business
10/10
Exceptional
03 Nov 2024
David
Room was nice and clean
10/10
Exceptional
27 Oct 2024
Kelly
Short stay for a Halloween party at Mabie Farm. I didn’t get out to see any sites after that as my waterproof Vessie’s failed miserably. Wet feet, soaked socks plus no other shoes to get out and about in. My own fault. The hotel staff have been amazing ( let me into dining room in slippers)except for the wake-up call a day early to vacate my room😂. I can’t give a review on property except it looks amazing in pictures I have seen. Farther out than I expected from city centre. I wanted to see the shops but I unfortunately couldn’t get out.
It is sad to have come this far and not get the Dumfries experience. Hotel is not to blame but I don’t see me coming back.
Leisure Self
10/10
Exceptional
20 Oct 2024
David
Staff are exceptionally friendly and helpful.
Leisure Self
10/10
Exceptional
20 Oct 2024
James
Fantastic property! Interesting history of The Crichton, beautiful botanical garden on the grounds, as well as an interesting cathedral. The breakfasts were top-notch, the garden view room was well appointed and taken care of. Thank you.
Leisure Partner
6/10
Pleasant
20 Oct 2024
Carolyn

Will never use this hotel again.

Very poor operator service. I was travelling with children and was promised interconnecting rooms. This did not happen. I have had no reply IHG with an apology. I tried calling them to get help, however, no luck. I tried to sort the problem at check out, again, no luck! It was a difficult stay.
Friends_and_family Family
8/10
Excellent
29 Sep 2024
Craig
The old part of the building is really imposing in its red brick and traditional appearance. The modern hotel part is nothing special to look at.

However the rooms were comfortable and cosy and i slept really well. Little dated round the edges but all in a nice place
8/10
Excellent
21 Sep 2024
Nancy
The hotel restaurant was excellent. The picture for the hotel is a little misleading…the parking area is by a white building next to the hotel. Reception and the restaurant are in the building pictured.
Partner
8/10
Excellent
04 Sep 2024
Joan
The setting was quiet unique based on the university grounds. We stayed during the summer holidays, it may be quiet different during term time. The grounds are lovely.
Leisure Partner
8/10
Excellent
25 Aug 2024
Verified traveler
Our stay was only marred by three very minor issues:
1) there was no decent coffee available at breakfast as the coffee machine was broken. The alternative coffee was really not nice at all.
2) the bar didn’t start serving until 6pm and the selection of drinks on display seemed very limited.
3) the bedroom window locking mechanism was broken so it failed to close properly.
All the staff were very friendly and helpful and we would definitely stay at the hotel in the future.
Friends_and_family Family
10/10
Exceptional
22 Aug 2024
Stephen
Convenient location for Dumfries and as a one night stop over for onward travel to Edinburgh.
Staff very friendly and helpful and easy car parking.
Room was basic but had everything we needed for one night.
If you want breakfast get a voucher from reception first (rather than going straight to restaurant) as you’ll get a price reduction.
Leisure Family
10/10
Exceptional
16 Aug 2024
Sal
Stopped here for one night on the way up north and will definitely be back!
Friends_and_family Family
4/10
Poor
12 Aug 2024
George
We booked an accessible room but unlike our previous stay there this had no walk in shower.
Repeated fire alarms on the Monday evening didn’t improve.
On Monday evening my partner unfortunately fell and I was unable to help her up so I pressed the assistance button . Reception phoned but was only interested in telling me how to switch it off and didn’t ask what the problem was, then said she would send a colleague. The colleague then arrived and proceeded to show me how to switch it off and was about to leave when I pointed out my partner on the floor. “Oh , I will get a colleague “. Then a man ,who I assume was the duty manager “ arrived and we were able to get her up.
The lift was then out of order for two days so I don’t need to elaborate on the problem of being disabled on the first floor.
I must at this point praise staff who helped me get her down the stairs but would suggest you get a different contractor to maintain your lift.
So all this did nothing to enhance our visit, the reason for which was the funeral of my partners 99 year old father
Friends_and_family Family
10/10
Exceptional
10 Aug 2024
Caroline
The staff were exceptional
Leisure Family
10/10
Exceptional
28 Jul 2024
Frank

Good place to stay

Excellent hotel in a very quiet parkland area, just outside Dumfries.
Partner
10/10
Exceptional
28 Jul 2024
Nicholas
excellent staff
Leisure Family
8/10
Excellent
24 Jul 2024
christine
A clean, comfortable hotel 1 1/2 miles from Dumfries town centre set in beautiful grounds. Very attractive and peaceful. Rooms clean and comfortable, with air conditioning, excellent shower. A fridge would have been nice. Restaurant food in the evening OK although breakfast was excellent with a wide choice of both hot and cold items. Good coffee. Friendly, obliging staff both front of house and in the restaurant.
Leisure Partner
10/10
Exceptional
21 Jul 2024
Mark
Will stay here again and highly recommend friendly staff ,same in the dinning area
Leisure Family
10/10
Exceptional
21 Jul 2024
Eli

Incredible service

The front desk woman was enormously helpful getting our cab situation sorted out and with recommendations for our short stay. The restaurant really exceeded expectations. Every person we encountered gave amazing service and made us feel so special and cared for. Thank you!
Friends_and_family Family
8/10
Excellent
17 Jul 2024
Kathryn
Quiet hotel with restaurant and bar amenities.
Leisure Family
10/10
Exceptional
09 Jul 2024
Darren
Lovely hotel. Clean and tidy friendly staff
Partner
10/10
Exceptional
30 Jun 2024
Moira
Lovely room. Very nice meal in the bistro. The grounds especially are stunning & well kept & great for a walk after dinner.
Leisure Friends
10/10
Exceptional
22 Jun 2024
Mrs M

Fabulous place

We’ve stayed here before and the experience has been the same every time! Lovely welcome, helpful staff and fantastic views over the grounds!
Great buffet breakfast too!
Friends_and_family Family
8/10
Excellent
02 Jun 2024
Michael
Air conditioning wasn’t working and the room was uncomfortably warm
Leisure Partner
10/10
Exceptional
18 May 2024
gary
The grounds was absolutely stunning
Business
8/10
Excellent
02 May 2024
Michael
Friendly staff and nice restaurant.
Leisure Partner
10/10
Exceptional
24 Apr 2024
Teresa
Great place to stay!
8/10
Excellent
19 Apr 2024
ERIC
Good food
Good room
Excellent staff
Partner
8/10
Excellent
30 Mar 2024
Duncan
The hotel was perfectly located for my visit to Easterbrook Hall.
Leisure Partner
10/10
Exceptional
19 Mar 2024
Derek
Very pleasant all round
Partner
10/10
Exceptional
11 Mar 2024
Theresa

A very good hotel

The bedroom and bathroom were spacious and clean.
Staff were exceptional!
Partner

Location & surroundings

Holiday Inn Dumfries
Bankend Road, Dumfries, United Kingdom

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Holiday Inn Dumfries

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