Sure Hotel by Best Western Lockerbie

10/10

Exceptional

30 Nov 2025

NADEEM

Great staff, welcomes you with big smile.

4/10

Poor

05 Aug 2025

michael

Wedding

Unable to check in due to unforeseen power outage, had to change into wedding clothes in emergency lit toilets. Bad attitude from the hotel manager re the situation. Fortunately power was back on when we returned from the wedding ceremony. Wedding meal etc was good , room nicely presented, service ok but staff not very friendly. Meal was 7pm , but the evening was curtailed when we were told the bar was closing 10.10 pm. Though only 25 of us at the wedding, we would have thought keeping the bar open to an acceptable time was in their interest as well as the guests.
So early night it was. Rooms ,toilets,bar area & restaurant were good due to refurbishment. Would never stay there again unless a change of management & staff was put in place, who fully understand the art of good customer service. Be careful before booking👎

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Steve

Sure is good

Stayed here on multiple trips cant beat a family run place. Brilliant

Business

10/10

Exceptional

21 May 2025

Sean

A pleasant stop over

Last minute booking as I was driving north. Shortly after received a courtesy call checking for arrival time.

Very large car park. Close to the motorway (no noise issues)

Very polite receptionist.

Room was clean and bed was comfortable. I have zero complaints from my overnight stop.

Self

10/10

Exceptional

18 Dec 2024

Barbara

Had a lovely stay while away with work. The food was amazing and it is a beautiful building, with so much character.
All the staff were very friendly and professional, especially Glen who runs the hotel excellently!
Thank you for a great stay, I'll definitely see you again when I'm next up that way :-)

Business Self

6/10

Pleasant

21 Sep 2024

Kevin

Double bed had two single mattresses, gap in the middle.Shower did not have a non slip shower mat.

Leisure Family

10/10

Exceptional

31 May 2024

Duncan

Quiet and comfortable, perfect for an overnight stay.
Friendly and attentive staff too!

Leisure Self

4/10

Poor

06 Sep 2023

Andrew

Not the greatest

The venue was chosen for a family wedding. Most people stayed the night before and the night of wedding. Right from check-inn, through bar service, and frankly anything else related to guest services, the was an air of self importance in the staff, assertive is one thing, rudeness is quite another, I would say very much borderline and perhaps some misguided feeling of superiority is present.

Every single staff member seems to be trained to blurt out an instruction and walk away, leaving no ability to challenge or seek explanation. I would certainly never visit this hotel as a leisure guest.

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

Glenn

The property was lovely and warm, clean and the staff made me very welcome. I arrived too late to have dinner but the breakfast was lovely in the morning. If I was in the area I would most definately stay there again.

Business Self

2/10

Poor

05 Jun 2023

James

Not a great hotel

Booked hotel with breakfast and was told that I hadn’t even though money was taken out of my account. Very rude on checkout with bangs on the door 4 mins after checkout telling us we need to leave immediately.

Business

10/10

Exceptional

04 Jun 2023

Elaine

Hotel was immaculate the only problem we encountered was the walk in shower needs a grab rail on for getting in and out of shower. Otherwise hotel was great for overnight rest

Leisure Family

10/10

Exceptional

06 Dec 2022

Craig

Very nice

Lovely hotel and a lovely building. Very quiet when i stayed there so no food or bar open but that was OK for me. I had a lovely room, directly over the entrance and featured in the room pictures.

Business

8/10

Excellent

30 Oct 2022

Helen

Great place. Good food. Shower over the bath was a challenge to regulate and a bit poor.

Partner

6/10

Pleasant

17 Sep 2022

Clare

Dated, food excellent.

Ideal stopping point en route to highlands but very run down. Thin walls so you can hear next room. We did not get a good sleep because next door had a radio and tv on. The build is very old and they have done as much as possible but limited. Bathroom door did not close. The food options and taste was delicious. The breakfast was really good too. The staff were really helpful and friendly. There is no lift.

Partner

10/10

Exceptional

15 Aug 2022

John

Everything was fine apart from the heating being on in the halls whilst it was 29 degrees outside but apart from that, everything was spot on.

Leisure Friends

10/10

Exceptional

06 Aug 2022

Michael

The hole place was great time and good stuff and helpful

Leisure Self

8/10

Excellent

06 Aug 2022

Annette

great food great staff

The room was nice the condition of the bathroom less nice the floor and the grouting around the bath looked like a child had done this work. had a meal the staff were great and the food was amazing good stay

Partner

4/10

Poor

15 Jul 2022

Verified traveler

Not for me.

Wouldn’t stay again. Hotel situated at the side of the motorway so it’s noisy, considering it was only 12 degrees outside the room felt about 30. Two single beds pushed together for a queen size, one more comfy than the other, and then theannoying split down the middle. The restaurant closes about 8 so missed dinner, the local town is god awful, everything closed down and looks baron.

Business

6/10

Pleasant

13 Jun 2022

MRS S

SURE HOTEL thumbs down

The owner who was on desk duty was very arrogant and unhelpful. The staff made up for the owners arrogance. They were brilliant. The bedroom was nothing like their photo. Very small outdated, no drawers to put ones clothes in, just enough space to hang a few coats and dresses up. Bathroom out of date. floor tiles coming away from floor, shower over bath with a cheap curtain across it. No hand rail to get in/out of bath/shower. Paint flaking of radiators and a massive crack on bedroom ceiling covered with wallpaper. At £90 per night not a good advertisement for BEST WESTERN. Wouldn't recommend SURE HOTEL.

Partner

6/10

Pleasant

30 May 2022

Nick IKO

Poor service great premises

Manager was rude to his staff and guests .I stay away for work 2-3 times a week and bank on hospitality ..I was embarrassed for the people he was offending. I don’t leave comments as a rule but I felt like I had to to warn people of the poor service… hotel was great just the manager(owner as he liked to be called)

Business

10/10

Exceptional

23 Dec 2021

John

We always enjoy our stay here. Staff always makes us feel welcome.

Business

10/10

Exceptional

05 Nov 2021

Richard

Very convenient for the motorway and comfortable with good food.

Leisure Family

10/10

Exceptional

20 Oct 2021

Simon

Lovely place and staff so friendly and helpful 👍

Business

6/10

Pleasant

05 Sep 2021

Susan

Very easy to find after a long drive

Leisure Partner

8/10

Excellent

27 Aug 2021

Verified traveler

Great location for stopover

Great location, just off motorway. Lovely staff, very friendly. Good breakfast, not huge, but enough. Only negative, room was very warm and had to open all windows during the night and you could hear traffic noise, (there is also a a fan in the room which we used aswell) but wouldn’t stop me staying again.

Friends_and_family Friends

10/10

Exceptional

27 Aug 2021

Patricia

Stop over

Perfect for a stop over on route to the highlands . Staff very nice and helpful .

Partner

8/10

Excellent

29 May 2021

Fiona

Reception contacted us about eating in the restaurant. As we had had a long journey this appreciated
Room noisey as it was close to main road.

Partner

10/10

Exceptional

22 May 2021

Andy

Very Good

Bit remote but perfect for an overnight stay. Good bar not too expensive and excellent food.

Business

10/10

Exceptional

01 May 2021

Verified traveler

👍

Business

8/10

Excellent

21 Feb 2020

Verified traveler

One of the most comfortable beds I have slept in for a long time in a hotel.

Business

8/10

Excellent

05 Dec 2019

Ian

Relatively recently refurbished to a very good standard.

Leisure

4/10

Poor

15 Nov 2019

Verified traveler

The room was very tiny, there was barely space on one side of the bed to walk next to it.

The bathroom was not clean and the shower was very antiquated and hard to use. There was no shelf space for toiletries. The bathtub was super high and hard to step in and out of.

In the guest room there was very little space for clothing. There was no dresser or chest of drawers. There was an open closet area that had hangers that were actually too high to reach. Things weren't set out properly.

Leisure Partner

8/10

Excellent

07 Oct 2019

Verified traveler

It was very convenient to the M74 motorway on which we were travelling.
It also had a very pleasant restaurant. It was, however, very remote from the other facilities in the town of Lockerbie.

it

Leisure Partner

10/10

Exceptional

24 Sep 2019

Paul

Brilliant friendly welcome. We booked last minute but everything was ready when we arrived. Fantastic room. Comfy bed. Big bathroom and bath. Breakfast was amazing and we went away with full tummies well tested and happy. Totally recommended.

Business

8/10

Excellent

09 Aug 2019

jane

A warm welcome and comfortable break

Welcoming staff and very helpful. Good choice fior dinner and breakfast. Comfortable room.

Business

6/10

Pleasant

06 Aug 2019

Verified traveler

Ok for one night

A pleasant enough hotel, obviously recently refurbished. Some delay at registration as no one was available to check us in but a waitress was helpful in finding us somewhere to sit. Room was small. Evening food and breakfast ok. Alright for a night but possibly wouldnt stay longer.

Partner

8/10

Excellent

02 Aug 2019

Verified traveler

Good modern rooms

Nice modern rooms but poor water pressure in shower

Self

8/10

Excellent

29 Jul 2019

Verified traveler

Generally OK if the price is right. The hotel looks freshly renovated.

The check in was chaotic. Our room heated by kitchen, which meant we had to have the windows open all night which let all the road noise in during the night and all the kitchen noise to wake us up when they opened for breakfast. Room number 10 should be heavily discounted or converted to broom cupboard.

Leisure Partner

10/10

Exceptional

20 Jul 2019

Phyllis

Phyllis

The hotel had just reopened after a refit of the windows but we were made very welcome and the food and staff were excellent. Well worth a visit.

Partner

10/10

Exceptional

02 May 2019

brian

Short stay but very memorable

Working locally, excellent service and upgraded room. Brilliant

6/10

Pleasant

29 Sep 2017

Colin

OK for 1-night

Old accommodation but plenty of character in the building. Staff could be more friendly, appeared to be very stressed when it was getting busy. Unable to obtain a VAT receipt when checking out but eventually received it by email a few days later.

10/10

Exceptional

13 Aug 2017

Paul

Paul from stoke

Breakfast could have been better

2/10

Poor

31 Jul 2017

Verified traveler

Faulty Towers

Whilst the staff are very nice the hotel itself is awful, please do yourself a favour and dont stay here its outdated. There were large stains up the walls and across the carpets. The bed is rock hard couldn't sleep a wink please go to the Townhead or the best Western if you want a decent nights sleep

10/10

Exceptional

04 Jun 2017

Verified traveler

Good value for money

Lovely, friendly hotel. A little dated in areas but still clean and tidy. Comfortable bed, good shower and excellent breakfast.

Partner

6/10

Pleasant

26 Oct 2016

Verified traveler

Not bad but very thin walls.

Warm room, plenty of hot water. Clean and tidy. Staff very friendly and helpful.
Drawback was the paper thin walls between the bedrooms.

8/10

Excellent

24 Mar 2016

Verified traveler

Nice little country hotel

Stayed here for 1 night in March 16 and can't fault the hotel. Great location and the staff were very helpful. Would have no problems staying here in the future.

Partner

6/10

Pleasant

02 Mar 2016

Verified traveler

average

average

8/10

Excellent

19 Feb 2016

Chris

Good stop off point