Name: Mercure Paris Centre Tour Eiffel
Address: Rue Jean Rey, 20, Paris, 75015, FR

Mercure Paris Centre Tour Eiffel

Paris · France

100 reviews shown

8/10

Excellent

13 Jul 2026

Robert

The breakfast was horrible. The bartenders and receptionist were top notch!!!!

Partner

2/10

Poor

13 Jul 2026

Soomal

I had a very disappointing experience at this hotel. While the location is excellent and the price reflects that, I expected a much higher standard of service.

During the heatwave, the refrigerator in my room was not working, which meant I couldn't even keep water cold. This was incredibly uncomfortable given the extreme temperatures.

As a solo female traveller, the most concerning incident was when a staff member unlocked my room and entered without permission. When I asked why he had come in, he simply said \"room service.\" I tried to explain in English that entering without knocking or waiting for permission was unacceptable, but he continued speaking only in French. The whole situation left me feeling extremely unsafe. In 17 years of solo travelling, I have never experienced anything like this.

To make matters worse, only one of the hotel's three lifts was operational, resulting in extremely long queues and lengthy waits every time I needed to get to or from my room.

It's unfortunate because the hotel has a prime location, but that alone cannot compensate for poor service, inadequate maintenance, and, most importantly, a lack of respect for guests' privacy and safety. I certainly would not stay here again.

Self

10/10

Exceptional

11 Jul 2026

Renah

We were a five minute walk from the Eiffel Tower, you could see the Eiffel Tower once you stepped out of the lobby. There were several cafés for us to choose from. It was a great location and affordable.

10/10

Exceptional

10 Jul 2026

Michelle

The rooms were clean, had AC and beds were comfy. The breakfast was well worth the price. It was the most delicious breakfast I’ve had at a hotel, plenty of variety and excellent quality. It was so fun to stay so close to the iconic Eiffel Tower. There were plenty of restaurants, bakeries and even a laundromat around. It was only a few minutes walk to the metro.

Family

6/10

Pleasant

08 Jul 2026

Arlene

The room had a nice view of the Eiffel tower however the bathroom had an awful small of poop and vinegar that did not even leave the room after the staff came to clean the next day. I wasn’t sure if that was part of what they used to clean or what, but it was not tolerable. Otherwise honestly no other complaints. Would have given a better review if the smell hadn’t been there.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Lisa

Beautiful hotel, wonderful view of the Eiffel Tower, easy Uber pick up location, close taxi station, 5 minute walk to the Eiffel Tower, shopping, and restaurants.

Family_with_children

8/10

Excellent

26 Jun 2026

Joanne

Great location for the Eiffel Tower

Partner

2/10

Poor

22 Jun 2026

Ricardo

A/C was not cold, 2 of the 3 elevators not working, reception staff was not courteous, room was not cleaned until 5pm, room extremely small, and no complimentary water when it was hot outside. Would not stay here again.

10/10

Exceptional

21 Jun 2026

Oliver

so helpful and great location! Pefect

Partner

8/10

Excellent

20 Jun 2026

Phyllis Ann

Breakfast was very good. Elevators were a problem as at times they were not working. Beds were comfortable. Property was well maintained but due for some redecorating.

Family

8/10

Excellent

20 Jun 2026

Phyllis Ann

Breakfast was very good. Nice variety and tasty. Elevators were a problem. Sometimes they worked and other times they did not needing to carry luggage down the stairs.
Beds were comfortable. However the rooms appeared worn.

Family

4/10

Poor

14 Jun 2026

Jhakayra L

Not bad , but could be better.

Friends

6/10

Pleasant

13 Jun 2026

Jose

Toallas de Baño solo 1 juego por persona cada 24 horas

Partner

8/10

Excellent

11 Jun 2026

SERGIO

Está bien

Partner

10/10

Exceptional

03 Jun 2026

Kathryn

We enjoyed our stay here. The room was very clean, although extremely small. The location is perfect, a 3-minute walk to the Eiffel Tower and an even shorter walk to the train station. The hotel restaurant was very convenient on a night when we were too tired to leave. The air conditioning wasn't working properly when we arrived, but the staff got it fixed very quickly.

Friends_and_family Friends

4/10

Poor

01 Jun 2026

AENA

The property grounds is dirty. Garbage is all over the front of the hotel. The phone in the room is not working. Was brought to the attention of the front desk but never been address. Requested for the room to be cleaned early in the morning. Put the sign at the door and also informed the receptionist and came back at 245pm but still not clean. Saw the cleaning gentleman on the floor of our room and told him. Went out to grab something to eat and came back after 2 hrs and still not cleaned. I went to the receptionist and told her and she called the cleaning person to clean it. The only thing good in this hotel is the location. Other than that, I don't recommend this hotel to anyone.

Partner

8/10

Excellent

01 Jun 2026

Lauren

Friendly staff, clean and efficient. Great stay overall.

8/10

Excellent

01 Jun 2026

Gregory

Location was very good, rooms are small, but everything was there. Roland Garros tennis was on so all of Paris was expensive.

2/10

Poor

27 May 2026

Hayley

On first arriving in our room, we immediately saw soda sprayed all over the wall behind the bed. We had to have someone come in and clean it as soon as we arrived. Our water closet (toilet room) reeked of urine. You could see streaks across the back of the toilet and walls. I mentioned it to the front desk and asked that it be cleaned very well but it was not cleaned well enough. The urine stench was present the entire stay. The floors in our room were also dirty. Walking around in sock feet, you could feel your socks sticking to the floor. The staff weren’t super helpful either. When we asked for transit information or directions, they were unable to provide any help. We toured Europe for a month and the Mercure was by far the dirtiest, least helpful and one of the most expensive places we stayed. Definitely not worth the money.

Partner

8/10

Excellent

25 May 2026

Bernadette

The best location. Only 5 minutes walk to the Eiffel tower and the Siene river. Close to restaurants and metro.

Family

6/10

Pleasant

19 May 2026

Armando

Yes

Partner

6/10

Pleasant

19 May 2026

Piero

Room was decent. Bathroom was very poor. Toilet smell like urine all the time. Was disgusting. Bathtub did not drain properly. Room service left trash behind.

Location is great.

Partner

8/10

Excellent

19 May 2026

Sheila

The breakfast is very expensive if you only want a small breakfast. Go to the nearest Patisserie and get breakfast for half price.

Partner

8/10

Excellent

18 May 2026

David

Excellent location but rooms are a little tired and the in room facilities aren’t great. However overall a pleasant stay

Partner

4/10

Poor

15 May 2026

Rohit

Partner

8/10

Excellent

15 May 2026

James

The stay was very enjoyable, given the location close to the Eiffel Tower. The room was nice however a bit small. Entering the tub/shower was a challenge and quite slippery. It took almost the full stay to figure out the shower head assembly. Breakfast was very good with lots of options. The staff was very courteous and helpful when needed. I would suggest this hotel as worth the price.

Friends

2/10

Poor

12 May 2026

Bhawana

I rarely take the time to write reviews, but my recent experience at this hotel left me with no choice — others deserve to be warned before making the same mistake.

From the moment we arrived, the staff made it abundantly clear that guests were more of an inconvenience than a priority. Check-in was handled with cold indifference, with no greeting, no assistance with luggage, and no effort whatsoever to make us feel welcome. When we asked questions, the responses were dismissive and at times outright rude.

To make matters worse, when we requested to speak with the manager, we were told she was unavailable and could only meet us the following day. When I returned the next day, I discovered that the manager had actually been present the entire time and simply chose not to meet us. The dishonesty was shocking and deeply disrespectful.

I then escalated the matter by emailing higher management, hoping for at least some acknowledgement or accountability — but the response I received was just as appalling. No empathy, no resolution, just another disappointing reply that reflected exactly the same attitude as the rest of the staff.

This is without doubt the worst service I have ever encountered in the hotel industry. Never stay here.

8/10

Excellent

12 May 2026

Kim

A bit too far from some places I needed to visit. Room was a bit small

10/10

Exceptional

10 May 2026

David

Yes excellent hotel

Family

8/10

Excellent

09 May 2026

MARK

Good food and a nice selection

Partner

8/10

Excellent

09 May 2026

David

The location is perfect! 10/10 it’s within walking distance from the Eiffel Tower. However, the room was small. Overall, it was easy and convenient staying literally next door to the Eiffel Tower.

Partner

10/10

Exceptional

06 May 2026

Jamie

The ele

10/10

Exceptional

06 May 2026

Donna

Great location. Easy access to restaurants, Eiffel Tower, and Seine. Staff was excellent. We had some people with mobility difficulties and they swapped our rooms to accommodate them.

Family

10/10

Exceptional

05 May 2026

Daniel

Really nice location.

Partner

10/10

Exceptional

04 May 2026

Liang

Breakfast can feed well.

2/10

Poor

03 May 2026

PHUONG-UYEN

The room smelled, it wasn’t very clean, the staff weren’t very attentive or accommodating to the guests.

Friends

10/10

Exceptional

02 May 2026

John William

Megan at the concierge desk was so helpful when we checked in. The staff handling the morning breakfast was so friendly, especially as it usually early in the morning.
The location, at the foot of the Eiffel Tower, and walking distance from most attractions, is a definitely plus.
Just wondering whether there can at least be 1 English TV channel.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Patricia

Perfect location if you wan to be close to the tower

Family

8/10

Excellent

28 Apr 2026

Rosella

We enjoyed our recent stay at the Mecure Central Effie Tower Hotel and found it walking distance to several sites and restaurants.

8/10

Excellent

27 Apr 2026

Louise Rachel

Antoine on reception was excellent. The food in the Bar area was also really good and the choice of wine. One of the main lifts was not working but Antoine showed us the service lift, which was a bonus. What I would say is that the housekeeping service needs to improve - our room did not get cleaned on the second day as we returned around 16,00 and needed to use the room so could not let the cleaners in - this really needs to be speeded up. I would also recommend having breakfast in the hotel, there is no where good locally for breakfast

Friends

10/10

Exceptional

27 Apr 2026

Ramakrishnan

Centrally located, walking distance to Eiffel Tower and metro station. We visited in April and some days were very hot , AC was not operational as it was still on winter schedule. Room got very hot.

Partner

8/10

Excellent

25 Apr 2026

Jeffrey

This hotel is located in a perfect place if you want to be near the Eiffel Tower. Just walk out the front door and you are there. The breakfast is expensive and you can get a wonderful breakfast within one block of the hotel.

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

Che

Bigger than most Paris hotel rooms

Partner

10/10

Exceptional

22 Apr 2026

David

Nice hotel. Probably typical for French hotels, No ice machine, no AC in the rooms, but certainly probably typical compared to United States hotels. The breakfast served on the ground floor is excellent. Concierge service was also excellent, although the Versailles ticket were expensive and on Tuesday morning Versailles it was incredibly busy, too crowded to enjoy

Friends_and_family Friends

8/10

Excellent

22 Apr 2026

Dale

Very nice hotel. A few flaws in the room regarding cleanliness and minor repairs. Overall a very nice place to stay.

Friends_and_family Friends

4/10

Poor

22 Apr 2026

Hsu Pyeh

Good location but the hotel doesn’t provide any amenities for classic rooms.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Tara

The rooms were clean. The breakfast was large with lots of choices. We liked the bar, you could get a light meal there if you wanted. The room was a bit warm for our liking. We could not get it to cool off enough. That was a common complaint that we heard from other guests as well. We went in mid April. Otherwise we liked the property. Only 129 yards to the Eiffel Tower. Amazing location.

Partner

6/10

Pleasant

19 Apr 2026

Kathy

Yes seemed fresh breakfast.
Room had not been cleaned. I had to call for housekeeping to clean bed and bathroom. Hairdryer was broken. And bathroom plug was not working either.
Staff was ok but not friendly.

Friends

4/10

Poor

18 Apr 2026

Gerardo

If you want to be close to the Eiffel Tower this is perfect. The room was very small with non working air-conditioner, the room was dusty had cobwebs in the lights and a family of flies or knats lived in the curtains. The breakfast was below par for the price you pay. Everything seemed to be cold and prepackaged. Bar was overly priced.

Friends

6/10

Pleasant

11 Apr 2026

MARIA

The bathroom is new and clean but there’s no door in the shower makes the water from the shower spill outside that makes the floor wet, and the toilet is separate from bathroom which doesn’t have sink to wash hands. The cabinets are big, you should remove some of it and put a sink instead. The rooms AC is not working makes the room so warm at night, good thing it’s cold outside we just open the window.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Liliana

Perfect location

Family_with_children

10/10

Exceptional

02 Apr 2026

Erika

Room was comfortable and clean, the view was amazing.

6/10

Pleasant

01 Apr 2026

Miki

Breakfast was good. Room was very minimum with amenities. The gym was ok. Stuffs were not friendly.
The location is great.

8/10

Excellent

30 Mar 2026

Jamie

Very convenient for Eiffel tower and almost as good a view as Pullman. My only gripes are the rooms is too hot despite \"a/c\". Limited hot drinks options in the room and no decaff tea anywhere in the hotel!

Partner

10/10

Exceptional

29 Mar 2026

Carmen

YES, it was good!

Family_with_children

10/10

Exceptional

25 Mar 2026

Noel

Clean and safe

8/10

Excellent

24 Mar 2026

Michael

Room 1124 okay if a little compact, separate small toilet with no hand basin, comfy bed, Okay breakfast with something for most pallets. Excellent location in the shadow of the Eiffel Tower

Partner

6/10

Pleasant

23 Mar 2026

Meeghan

The check-in was easy. They accommodated our desire to have rooms together. The location is very close to the Eiffel Tower which is good and bad. I didn’t realized that my bathroom was not clean until I went to take a shower and there was hair in the shower( walls). The elevators worked fine but the buttons were Very finicky.

Friends_and_family Friends

6/10

Pleasant

20 Mar 2026

Lisa

Location was great. The room was okay. Didn’t look clean especially the shower. Gym was decent. Small but good. Best part was it was super close to the Eiffel Tower. Loved that.

Self

10/10

Exceptional

18 Mar 2026

CHRISTOPHER

Centrally located and staff was extremely friendly upon our arrival

Partner

2/10

Poor

17 Mar 2026

Nigel

Ok where to start. Lifts slow and old. Telephone and TV didn’t work in my room. Came back at 4pm one day to find room not cleaned. Said to receptionist please ask for my room to be cleaned immediately, while I grab a coffee. Came back at 5.30pm still not cleaned. Gave up. One day came down for breakfast around 10.10am. Told breakfast finished despite hotels.com website saying breakfast was until 10.30pm. Poor quality hotel for the price paid.

10/10

Exceptional

17 Mar 2026

Leandro

Clean room

10/10

Exceptional

16 Mar 2026

jonathan

The rooms were nice and clean. Steps away from the Eiffel tower, lots of cafes and restaurants.

The staff were excellent before and during our stay. They were able to put our 2 rooms on right next to each other.

The rooms were clean and ready to enjoy. The toilet was separate from the tub and sink. This was something we were not accustomed to but it was fine.

We didn't use parking but it seems that there was access to some on site.

The breakfast was not included but it was a good buffet option for a family with 2 teenagers. 20 euros each.

The property was clean inside and out. There was always someone at the desk and security around. So we felt very secure.

6/10

Pleasant

12 Mar 2026

Andrew

Clean room

10/10

Exceptional

06 Mar 2026

Gina

Centrally located near Eiffel tower and metro ,staff friendly ,some rooms view eiffel tower

Partner

10/10

Exceptional

03 Mar 2026

Cecile

Everything is clean and very close to Eiffel Tower

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Gloria

Everything good.

Family_with_children

10/10

Exceptional

22 Feb 2026

Mayankys

The hotel are 2 minutes walking to the tower Eiffel also hotel is very clean and the staff are very nice I’m glad I stay there..

4/10

Poor

21 Feb 2026

Natasha

I booked a double room but the room was not great. The carpet was dirty and the room is very stuffy. With all the bad rain, the window couldn't stay open all night. But then the A/C is so noisy i couldn't sleep with it on. The bed, although comfortable, was very squeaky and generally the room is not of a 4* standard.

On one of the days, what appeared to be a fire alarm went off, only to discover upon going down to the lobby that it was just my floor (6). No member of staff explained what was happening nor when it was okay to return to my room. Bad practice for guest safety.

The hotel generally is fine. Great location for the Eiffel Tower but the staff don't seem all that friendly or primed in basic customer service.

All in all, hotel is overpriced for the quality.

10/10

Exceptional

20 Feb 2026

Zenon

Great

10/10

Exceptional

19 Feb 2026

Rajveer

Amazing !

10/10

Exceptional

17 Feb 2026

Maribel

This is our home in Paris. This is our second time staying in this hotel and we love it because of the convenience of its location, with close proximity of the Eiffel Tower, safety-wise and a lot of restaurants around. The rooms are so clean and the staff are friendly. I highly recommend it.

10/10

Exceptional

15 Feb 2026

Kris

Great staff. Location is very close to Eiffel Tower

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Maria

Room was ok, staff were nice. Hotel is very close to Eiffel Tower and lots of restaurants.

Leisure Friends

10/10

Exceptional

04 Feb 2026

Gabriela

Hotel is a short walk from the Eiffel Tower, great view just being outside of the hotel :) if you plan to go to Disneyland Paris, the magic ways transportation pick up is just infront of the hotel which was a big plus for me! Staff were very friendly and helpful! Breakfast in hotel is amazing. Room was clean spotless everyday!

Leisure Self

10/10

Exceptional

30 Jan 2026

Jake

The stay was amazing! Everyone was friendly, rooms were clean, and they accommodated all of our wishes!

Leisure Partner

10/10

Exceptional

22 Jan 2026

Clarice Judith

Clean room. Kind and helpful staff. Simple but lovely rooms with comfortable beds.

6/10

Pleasant

11 Jan 2026

Rob

Room fine, noisy and guy at front desk a bit unhelpful.

Friends_and_family Family

8/10

Excellent

10 Jan 2026

SANDY

The rooms are old and look like dirty.

Leisure Family

10/10

Exceptional

08 Jan 2026

Melisa

Nice location!

Partner

8/10

Excellent

31 Dec 2025

Teck Chye Andrew

Generally ok and location is good

6/10

Pleasant

30 Dec 2025

Tamara

Room decor needs updating and repairing, we had holes in the walls!
The corridors are decorated very strangely, it had a kind of Star Trek theme feel to it!
The lifts are very old fashioned and take a long time. Breakfast was pretty bad, a lot of food ran out and we waited a long time for them to replenish.
Staff could be better - I asked help to find a pharmacy and was told to use google maps to find one!
No complimentary water in the rooms.
The location is great though …

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Michelle

The location was excellent but the hotel boast of views of the Eiffel Tower. That’s not true for all rooms. Our view was of the street and buildings. We couldn’t see any of it. Also, our bed squeaked with every move. I’m a light sleeper so I didn’t get any rest.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Sascha

Great hotel, would recommend and stay again. Brilliant location right by the Eiffel Tower.

Family

10/10

Exceptional

17 Dec 2025

Nikki

Everyone was so nice and so helpful. Room Wes nice. Only thing was that with my bad knees and weak legs getting in and out of the very tall Barth tub was kind of unsafe for me. Will make sure I as for shower room next time.

Leisure Family

8/10

Excellent

16 Dec 2025

Timothy

It was a great stay.. smaller room.. common for Europe.. but clean and quite as well.

Leisure Family

6/10

Pleasant

13 Dec 2025

TARIQ

The location was great, right next to Eiffel tower. However the rooms were tiered, compact, bathroom and toilet separate, no milk in the room. Lobby area was nice but lifts didn't work on a couple of occasions. Breakfast was with very limited choices. I do not think this is a 4 Star hotel, not value for money just paying for location.

Leisure Partner

10/10

Exceptional

07 Dec 2025

karla

Hotel is older, room is smaller than expected; but clean and comfortable. The staff is very friendly and welcoming. The location is absolutely perfect and the price is very reasonable.

Leisure Family

8/10

Excellent

07 Dec 2025

CHRISSY

The room was basic. Carpet needed to be cleaned but the shower , bathroom and bed was clean. Staff was somewhat rude when asking questions they were short. I wanted to know about buying a bottle water and they sent me to the bar but the store for snacks was right behind the counter .

Leisure

10/10

Exceptional

29 Nov 2025

Ivonne Perez

My third time in this hotel. Nice breakfast attentive service and very convenient as it is closed to the metro and the beautiful sites

Leisure Family

10/10

Exceptional

25 Nov 2025

Brenda

Enjoyed the bar and restaurant.

Leisure Friends

8/10

Excellent

19 Nov 2025

Morayma

It was a very comfortable and pleasant stay with a varied and very good breakfast. The hotel is located just steps away from the Eiffel Tower

Leisure Partner

8/10

Excellent

15 Nov 2025

Clara J

Location was great! Staff was very helpful. Room was clean.

Leisure Partner

8/10

Excellent

13 Nov 2025

robin

Clean room. Very friendly staff. 5 minute walk to the Eiffel Tower.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Dawn

excellent location

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

josephine esme

The room was nice and clean and the staff were very helpful. This was my first, but not my last, visit to Paris and I would definitely use this hotel again. Location was perfect.

Leisure Self

10/10

Exceptional

01 Nov 2025

Vanusa

Very nice. Clean, confortabke, great location. Few steps from the tower Eiffel.

Business_and_leisure Friends

6/10

Pleasant

25 Oct 2025

The front desk seemed very short handed, almost always long line. No one answered my call to the front desk.

My reservation didn't include the breakfast, but I had their breakfast with another reservation. The warm option items were not even warm.

Leisure Family

10/10

Exceptional

21 Oct 2025

Gene

Staff was very accommodating for our room choice. Very close to Eiffel Tower which was fantastic.

Leisure Friends

6/10

Pleasant

15 Oct 2025

Anisha

It was the most perfect location in the sense my daughter and I could jisy leave the hotel and be walking along side the Eiffel Tower within 3-4 min. You saw the top as soon as you exit the hotel
As far as the hotel it self I was quite disappointed. For the price I knew I paid for location but I was hoping for a bit more. We got there my preteen and I with heavy luggage, no help! Checked in there was no one to help take the luggage upstairs on the buggy so we had to do it ourselves. Only the two front staff and she said noones here to help right now and to bring back the buggy when we were done. The minibar consisted of water a juice and a jar of something I’m not sure and the bathroom a separate room for the toilet and a separate one for the shower n sink.which is fine but I wish I knew that earlier. Room size was small and it was just dirty. Like corners baseboards all had dirt and grime. I saw towels with you know what stains it was absolutely gross! I loved the time there for convenience sake but don’t think I’d book or recommend again!

Business_and_leisure Family_with_children