Name: Citadines Tour Eiffel Paris
Address: Boulevard De Grenelle, 132, Paris, 75015, FR

10/10

Exceptional

23 Jul 2026

Michele

Great location

6/10

Pleasant

17 Jul 2026

Lewis

Staff were helpful and rooms were clean,
Hotel location is excellent and surround by restaurants and with the metro across the road.
however hotel room was very outdated and could do with a renovation, air conditioning was inadequate and would not cool the room below 25c which made nights uncomfortable.

Partner

4/10

Poor

05 Jul 2026

Natasha

The property is located across from the train line and was not well maintained. There are no views of the Eiffel Tower as advertised. We could hear the train throughout the night, and the vibrations made it difficult to sleep.

The room decor did not match the photos shown on Expedia; it was outdated with dark burgundy tones. We requested a room change and were moved to a slightly more modern room, which was better but still not ideal. The shower lights turned off a few times, likely as part of an energy-saving system.

Front desk staff were not very welcoming or accommodating and did not consistently greet guests. In both rooms, we noticed cleanliness issues, including hair on the sheets and in the bathtub. Since we had already changed rooms, we cleaned the surfaces ourselves with Clorox wipes.

There were also no sponges provided for washing dishes, and no ice available for drinks. The area outside the hotel did not feel very comfortable, with homeless individuals nearby and a busy McDonald’s right next door.

The property is also farther from the Eiffel Tower than expected about a 15-minute walk, with no real view as advertised. I even noticed two roaches near the coffee machine on the first floor. The garden area was also poorly maintained.

Overall, the lobby is very small and the experience did not meet expectations. I would not stay here again. Fortunately, we spent most of our time outside exploring and only returned to the room to shower and sleep.

Partner

8/10

Excellent

28 Jun 2026

derek

The location was great, the room with the view was amazing. Unfortunately we were there when they had that week of 100 degree weather and there was no A/C in the room, which made it extremely uncomfortable. Other than that, it was great.

Partner

2/10

Poor

23 Jun 2026

Maricela

The AC doesn’t work

Family_with_children

10/10

Exceptional

18 Jun 2026

Amanda

Clean room with kitchen. Spacious. Complimentary coffee, water & milk. Could safely store bags when we arrived 6 hours before 3pm check-in. Lovely view of Eiffel Tower. Very convenient to restaurants, supermarket, bakery, short walk to Eiffel Tower. Adjacent to metro - however if noise bothers you please note the property is immediately adjacent to the train which runs every few minutes until late night - and also the metro causes the building to shake frequently.

Family_with_children

10/10

Exceptional

17 Jun 2026

Tyler

Great hotel, nice secure facility in a wonderful location surrounded by all of the dining and shopping you could want plus easy metro access. As other reviews have said, there is a lot of activity around the hotel. You can hear the train (and the train tracks were around the same height and easily visible from my window so I'm guessing I was hearing it as good as anybody) but you adjust to it very quickly and it really isn't disruptive. Absolutely would stay here again.

Self

10/10

Exceptional

15 Jun 2026

Amelia

Great hotel all around. Staff was great room was beautiful. Would definitely stay there and recommend it.

8/10

Excellent

07 Jun 2026

Alejandro

El trato del personal en recepcion fatal, poco amables.

Family_with_children

2/10

Poor

27 May 2026

Sangay

Smelling so bad.

Family

8/10

Excellent

25 May 2026

Shalamar

Good stay, not luxurious rooms but still good

Self

4/10

Poor

24 May 2026

Robert

The hotel is very sterile.
I was upgraded to a suite but the rooms were awkwardly shaped. There were no rugs or carpet on the floor and the furniture was very minimal and somewhat tacky looking.
The street is rather commercial and lacks charm.
I regret staying here given all the cozy choices elsewhere in Paris.

Friends

10/10

Exceptional

22 May 2026

Giselle

I LOVED EVERYTHING.

Partner

10/10

Exceptional

16 May 2026

Keith

EXCELLENT! Staff was WONDERFUL, location at the Metro was super convenient and the view from the 7th Fl Balcony Eiffel Tower room was STUNNING - Highly Recommended!

Partner

8/10

Excellent

16 May 2026

kevin

Coverd parking.
Right mext to.metro station

Partner

10/10

Exceptional

12 May 2026

Cori

Beautiful view of the Eiffel Tower!

Partner

8/10

Excellent

12 May 2026

Celeste Yamileth

Fueron muy amables todos los empleados, siempre resolvieron todas nuestras peticiones. Con gusto regresaríamos al mismo lugar.

8/10

Excellent

11 May 2026

Iwona

Perfect location.

Family

10/10

Exceptional

05 May 2026

Angelle

Great room and friendly staff

Friends_and_family Family

10/10

Exceptional

01 May 2026

Katrina

Great staff, easy check in, amazing views!

8/10

Excellent

30 Apr 2026

Sidney

Wish the rooms had more… room. You’re really paying for the view of the Eiffel Tower. We were about a 15 minute walk from it. Overall, it was okay for our 2 night stay.

Family_with_children

10/10

Exceptional

14 Apr 2026

Angelle

Great stay overall

4/10

Poor

14 Apr 2026

Debra

The view from this room was amazing.

However, based on what I paid, it should have been a lot nicer. They could put some money we are spending into making things better. I mean, I have to go get my own towels? I also tried to cancel 5 days before and would lose all my money. There wasn’t availability at the hotel I was staying at, but a spot opened up.

The smell in the room was very strong and smelled like an air freshener. It gave me a headache. I searched for the source, but couldn’t find it. Maybe it was a cleaning product?

I definitely won’t stay at this hotel brand again. Very disappointing! Especially since my last place was so good and cost less! 😕

Self

10/10

Exceptional

10 Apr 2026

AIDA

perfect size and clean.

Family_with_children

8/10

Excellent

03 Apr 2026

Rebecca

Great location, clean, room was nice size with queen bed and kitchenette, big bathroom
Great stay

10/10

Exceptional

31 Mar 2026

Ricardo

Great location. Next to Metro line. Downside is you can hear it. Great view of Eiffel Tower. Clean. Next to a grocery store. Close enough to walk to Eiffel Tower. Washer/Dryer/Microwave/Stove/Cooktop

Partner

10/10

Exceptional

31 Mar 2026

Veronica

The location of this hotel is excellent to everything! A quick walk to the Eiffel Tower. The restaurants near by are delicious. The room itself was spacious and clean. The hotel front desk staff were very friendly and helpful.

10/10

Exceptional

27 Mar 2026

Debra

Friendly staff and convenient location. The neighborhood has a lot of options for dining and shopping. Get the ET view. Worth it!

Family

10/10

Exceptional

25 Mar 2026

Kamille

Very clean and convenient to transportation and buses.

Family_with_children

8/10

Excellent

20 Mar 2026

Ka Wing

We booked a room with terrace or balcony but were allocated one with it. The hotel is opposite to the station so there is noise even it is soundproofed as stated in the website. The location is excellent and room is spacious.

Friends

10/10

Exceptional

06 Mar 2026

Cindy

My birthday was perfect thanks to this hotel staff. They upgraded my room with a view of Eiffel Tower for my bday. The room was super clean and close to everything. The train and bus stop was right across the street so it was very convenient. The staff was super friendly and helpful. So glad I stayed here !

Family

10/10

Exceptional

06 Mar 2026

Don

Delightful helpful staff. Clean comfortable rooms. Great location near public transportation. And a COMPLIMENTARY espresso machine!!!!!

Friends

10/10

Exceptional

03 Mar 2026

Sheng Ding

Shops nearby. Very touristy though. Good coffee machine.

Partner

10/10

Exceptional

01 Mar 2026

Eder

Friendly staff great location

6/10

Pleasant

01 Mar 2026

Dhanesh

Room cleaning only available if you stay for 6 days! This wasn't communicated when we booked. Its conveniently located, but noisy and view was absolutely not great at all.

4/10

Poor

17 Feb 2026

MURAT

heater is not enough working , also too difficult for check out , bath room was good clean too old property . i was not happy there
just good location

Family

10/10

Exceptional

15 Feb 2026

Luke Douglas

Very clean and spacious room. Very good location, literally across the road from the metro station which has 3 different lines as well as next door to a McDonald's and a supermarket.

10/10

Exceptional

15 Feb 2026

Oluseyi

Good

8/10

Excellent

11 Feb 2026

Jorge

clean room, nice corner room with balcony and Eiffel tower view, old halways, hotel would substantially improved if halllways are renovated

Partner

8/10

Excellent

07 Feb 2026

Jorge

Nice hotel, convenient for the metro. We had the corner room with terrace and view of eiffel tower, it was great. The hallways are so so.

Partner

10/10

Exceptional

27 Jan 2026

Dalia

Staff was great and location was perfect! Otherwise bathroom just needed updating

Leisure Self

10/10

Exceptional

21 Jan 2026

Denisha

Everything was perfect! We loved the room. And the kitchen amenities, washer and dryer were totally unexpected but a perfect addition to have! Definitely will be back!

Friends_and_family Friends

8/10

Excellent

20 Jan 2026

Michael

The room was good and the staff were courteous and helpful

Partner

10/10

Exceptional

20 Jan 2026

Eva

Amazing food!

Leisure Family

2/10

Poor

16 Jan 2026

Mitchell

For a 4 star rating, this hotel was very disappointing. Condition of both the hallway and the room was sub-par. The hallway smelled of gas the nights I stayed there and there was food left near the garbage pail in my room from a former guest that had not been removed. The condition of the room was basic — like a college dorm room from the 70s. Very unfortunate stay and therefore I left a night early.

Business Self

8/10

Excellent

06 Jan 2026

Xiaoxing

First time in Paris for a week. Nice location with metro station right across the street from the hotel. 3 metro lines will take you to many different attractions. Manyyyy dining options nearby from fast food to fine dining. Room is clean and ready when we arrived early. Staff was friendly and helpful.

Leisure Family_with_children

6/10

Pleasant

31 Dec 2025

Laureta

Everything in this hotel needs improvement.

Leisure Family

10/10

Exceptional

17 Dec 2025

Eugenia

Nice staff! They helped me very quickly when I had to change the room.

Self

6/10

Pleasant

10 Dec 2025

Viviana

Our Towels had dirty finger prints on them. The sheets are not fitted so they don’t stay in place. I know I don’t want to sleep in a hotel mattress with no barrier. Staff was great though. Very helpful gentleman at the front.

10/10

Exceptional

10 Dec 2025

Richard

All staff were very approachable. Room was modern, light and spacious. View was incredible.

10/10

Exceptional

04 Dec 2025

Vivian

Yes everything was great!! Amazing service and the front desk staff were very helpful, polite and pleasant.
Thank you

Leisure Family

2/10

Poor

03 Dec 2025

Natalie

We booked this hotel many months in advance and even called to confirm. On arrival for check in, we were informed that there was some vague issue with the room. They did not disclose whether there was a problem with the room or if they were double booked and would not elaborate when asked. They stated they would send us to a 5 star hotel with a similar view to our original booking (stunning Eiffel Tower view from the studio suite with balcony). The room offered by the alternative hotel was sufficient, but the view was only the very top portion of the Eiffel Tower. We stated many times that the priority was the view, not a 5 star accommodation, so we were misled. We had only two nights in Paris and had a tour scheduled immediately after check in, so we did not have the luxury to squander time. Had the hotel staff been upfront, we could have used the hour before our tour to find alternative accomodations. Instead we had to navigate this on our own on a cold rainy night in Paris. We have traveled all over the world, including North Africa, Asia, Europe, and Central America. This was the first time an establishment failed to notify us that there was an issue with the reservation prior to arrival. We were very much looking forward to our stay here. We never expected to be so disappointed.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Dennis

The room was clean but the mattress was really dirty.

Leisure Partner

6/10

Pleasant

12 Nov 2025

Nairobi

There are no slippers in the bedroom; you have to request it before your arrival, along with an iron for your clothes and hangers, in addition, the room is not cleaned if you are staying less than 7 days. Also, you have to go to the 2nd floor to pick up toilet paper and towels. It’s a pretty much self serve hotel. You also have to ask about WiFi access. There is no pamphlet or welcome card with information.

The front desk doesn’t take initiative on communicating with guest and are not o too friendly.

Overall the hotel location serves its purpose as a place to stay temporarily for your short visit.

Leisure Family_with_children

2/10

Poor

06 Nov 2025

Alina

The room shakes everytime the nearest subway (metro) passes. That happen all the night, interrupting the sleeping time. It was so unconfortable.

Leisure Family

6/10

Pleasant

06 Nov 2025

Adrian

No room service included, no coffe cups

Leisure

2/10

Poor

24 Oct 2025

Essence

Property was not as nice as photos

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Ashley

Clean rooms, friendly staff.

Leisure Partner

8/10

Excellent

19 Oct 2025

Tatiana

Great area.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Lilly

Great location, right near Metro and Eiffel Tower lots of good dining locations very walkable from the hotel

Leisure Partner

10/10

Exceptional

11 Oct 2025

charise

Love the convenience and location of this hotel. walking distance to eiffel tower and great restaurants. train station was right in front of hotel. Hotel staff was friendly and helpful, common areas like hallways need updating but definitely not a deal breaker. i would stay again for sure.

Leisure

10/10

Exceptional

10 Oct 2025

Dianne

Can see Eiffel tower from room. Location great. Helpful staff.

10/10

Exceptional

09 Oct 2025

Kevin

this was a great hotel. only stayed one night but it was close to everything, the metro, Eiffel tower, shopping and food. you can also see the Eiffel tower from the room window that we stayed in. the room was spacious, also love how they offer unlimited coffee and refill water station.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Angel

We came a bit early and came to the receptionist who had informed us th had a room available

4/10

Poor

06 Oct 2025

Bhupendra

The place is poorly kept. No housekeeping available.

10/10

Exceptional

16 Sep 2025

Candida

Such a beautiful

10/10

Exceptional

15 Sep 2025

Chris

The staff was excellent, very inviting. We had a balcony room with a view of the Eiffel Tower and it didn't disappoint. Easy walking distance to the Eiffel Tower too. Multiple cafes across the street. So plenty of food choices, and if you really must there is a McDonald's and a Star bucks close by. Very close to Metro. Would definitely stay here again

Leisure Partner

10/10

Exceptional

06 Sep 2025

Doug

Fantastic

10/10

Exceptional

30 Aug 2025

Klub

Great

10/10

Exceptional

29 Aug 2025

MELANIE

Situé tout près d'une station de métro/ bus. Plusieurs restaurants dans les environs.
Personnel très gentil. Parfaite petite cuisinette bien équipée pour 2 personnes. Nous apprécions la formule \"sans ménage\" avec un libre-service pour les serviettes et draps.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Bonnieca

Exceeded expectations especially for price
Brilliant view from our top floor balcony!

Leisure Partner

10/10

Exceptional

22 Aug 2025

Marishir

This hotel is very convenient in every way. Just a minute walk to the metro, close to the Eiffel Tower, and the room was spacious and very clean. Customer service was excellent. I was especially impressed with the complimentary pastries (almost every day) and the daily beverages. There are plenty of restaurants to choose from just downstairs. I will definitely come back to Paris.

Leisure Family

4/10

Poor

19 Aug 2025

Hailey

Extremely disappointed with our stay. We needed a larger place with a kitchen and a friend stayed here a few years ago and had a great experience. Unfortunately, this stay was not a positive experience at all.

The elevator was broken the entire time. Working for 1x day out of our week long trip. They got concerns and complaints from families and other people staying at the hotel and didn’t address anyone’s concerns.

The A/C in our room was broken. We asked the front desk multiple times if there was anything they could do and they said “it’s just the A/C that we have”. We totally understood that the A/C might not be strong but it was not working at all and 4 out of the 7 days were 95+ outside. We asked if they had a fan that could be put in our room and they replied “no”. That same evening, we came back from dinner and the person at the front desk had a fan blowing on them.

These are small inconveniences, but this last one put us over the edge. We came back to our hotel after a baking class to drop off our items. When we walked into the room, there was a random man there. Mind you, we’re 20 year old girls and we’re terrified. When we asked who he was and what he was doing in our room, he responds with “I work at the hotel and was resetting your TV”. He quickly then left the room. We do believe he worked for the hotel. However, we were told no one would be entering our room (not even cleaning staff as the they only clean 1x a week). Very disappointed is an understatement.

Leisure Friends

8/10

Excellent

18 Aug 2025

Colleen

Would stay again

Very convenient location with Metro, restaurants and shops nearby. There's parking underground and it's tricky getting in and out but a definite plus to have it there.

Friends_and_family Family

2/10

Poor

16 Aug 2025

Jorge

Worst stay ever!

Horrible stay! There’s zero AC, the staff was not helpful. When we attempted to get a refund and move hotels due to no AC, they blatantly refused. We had to purchase fan for some type of comfort while sleeping. When we returned from an outing we couldn’t find our fan and when I went to the lobby, they were using the very fan I PURCHASED! Because as mentioned, NO AC! This is as a horrible experience and would never ever recommend anyone to stay.

P.S. They also only had two elevators, which one was down and would not be repaired for a month according to staff.

Partner

10/10

Exceptional

09 Aug 2025

Jennifer

Amazing views

8/10

Excellent

02 Aug 2025

HYUNJU

The location near by subway station was the best. There are many restaurants and stores near the hotel was also awesome. Only one elevator was able to work during staying in the hotel was uncomfortable a bit, but other than that was mostly great.

Partner

8/10

Excellent

31 Jul 2025

Nadia

The property is good but age badly. The door of the bedroom was not be able to close

10/10

Exceptional

12 Jul 2025

Mehrzad

Location was perfect, everything was perfect. I love it

Leisure Family

4/10

Poor

07 Jul 2025

Nazli

The pictures do not reflect the reality of the rooms. My friend and I each booked a room, and both had the same issues. The photos show modern, clean rooms, but in reality, they were not the same at all. Kitchen and bedding cleanliness were acceptable for a 3 stars not 4, but the bathroom was dirty, with a poorly fixed glass shower divider causing water to spill. The drain was clogged and slow. The hotel corridors were old, had no air conditioning, and smelled musty. The breakfast room was very small and unventilated. I took a couple of pictures from the bathroom on our first day.

Leisure Family

6/10

Pleasant

02 Jul 2025

sahar

Unfortunately, our experience didn’t quite match what was shown in the photos. It seems the pictures were taken quite some time ago, as the hotel looked noticeably older and more worn in person. The breakfast area felt stuffy with poor ventilation, and there was only one staff member serving, which made the service quite slow. On the second day, many breakfast items had run out, and despite reminding the staff multiple times, not everything was replenished. Additionally, the water dispenser stopped working from the second day and was never replaced. Overall, the breakfast and service were disappointing. I hope the management takes steps to improve these issues.

Leisure Family

6/10

Pleasant

24 Jun 2025

Gary

False advertising on the view of the Eiffel Tower from the rooms for what we paid for rooms was criminal. The one in London was three times the view and three times satisfaction in the hotel. The beauty was a lot better. Compared to the rundown of the hotel that we’re at however, some of the staff was very kind and we got our clothes washed. But not worth its money.

Family

4/10

Poor

24 Jun 2025

Brad

Could not get in touch with manager after several attempts.

Leisure Family

2/10

Poor

23 Jun 2025

Adrianna

The location of this property is great, but staff was rude, didn't try to help with broken air conditioning or the lack of an ironing board - finally had the night reception at least bring us a fan... we were hung up on us when trying to request assistance, reception was not friendly when we arrived, and just overall a poor experience.

Leisure Partner

6/10

Pleasant

20 Jun 2025

Danielle

So basic... No cleaning services. No view. Crowded outside. No water in room. Need to get your own toilet paper from the laundry room. No refreshing of water b

10/10

Exceptional

16 Jun 2025

Joseph

Great place. We would stay again.

Leisure Family

10/10

Exceptional

11 Jun 2025

Nelson

Hello, Everything was amazing.We were celebrating my wife's 50th birthday.We had the perfect view.The staff was great.The room was comfortable.I will recommend this property to everyone Thank you 10 out of 10

Partner

10/10

Exceptional

08 Jun 2025

Glenn

I chose the hotel for the view. Ours was a significant wedding and my wife loves Paris and the Eiffel Tower. It is a great location - across the street from the subway 2 lines). Many good eating places within walking distance. About a one mile walk to the Eiffel Tower. Staff was helpful. The laundry room worked out. The front desk has to assist you with paying for the use of the washers and dryers. The “elevated” subway is easily heard when the glass doors are open. When they were closed, we had no difficulty sleeping.

Partner

10/10

Exceptional

30 May 2025

SUNYOOL

Comfortable, easy to get around by transportation (subway was right in front of the hotel), clean and friendly staffs.

Partner

10/10

Exceptional

29 May 2025

Dinna

Proximity to tourist places

Leisure Family

10/10

Exceptional

27 May 2025

Ofelia

The best view of iffel tower from our room , it was stunning 😍

Friends_and_family Family

10/10

Exceptional

25 May 2025

JUNGEUN

I was very satisfied with the Eiffel view. I could fall asleep while looking at the Eiffel even from the bed :) It was a shame that there was no room cleaning service because it was a residence, but it was nice that I could cook simple meals. I want to visit again next time.

Leisure Partner

6/10

Pleasant

25 May 2025

lorena

We had a comfortable stay. The location is great but the hotel wasn’t what we expected.
The amenities were very limited and the rooms are only cleaned once a week. If you need fresh towels, toilet paper or sheets you need to go get them yourself from a designated closet area in the second floor.
The property is outdated and the bathroom and showers are in need of a serious renovation.
The beds are comfortable and having a kitchenette in the room was very helpful.
The staff was friendly and responsive.

Leisure Friends

8/10

Excellent

19 May 2025

Doris

Great view, friendly staff. View of the Eiffel Tower was amazing.
The area is safe during the day. We decided not to venture out after the sun started going down. A lot of homeless and graffiti.

Leisure Family

6/10

Pleasant

16 May 2025

Eric

Likes-Prime Eiffel Tower view Location! Hot water! Quiet location, evwn though next to train station. Dislikes-Poor communication about how to turn the lights on in room. No wash clothes in room. Make sure you have Euro-Adapter if visiting from US!

10/10

Exceptional

16 May 2025

GABRIEL

Perfect location! Stayed in the balcony room with Eiffel tower view. Very well located. However, they don’t change towels or bedding. If you want them changed, you need to do it yourself. Not a deal breaker though

Leisure Partner

2/10

Poor

12 May 2025

Lua

Deceptive listing – total disappointment

We booked the most expensive room because the photos showed a beautiful balcony with a great view—that was the only reason we chose this hotel. When we arrived, there was no balcony. When we asked the front desk, they told us, “Don’t look at the pictures, read the description.” Seriously?

We spent hours trying to get a refund through Expedia while the hotel staff stalled, acted rude, and made zero effort to make things right. We had only booked one night, specifically for the balcony photos—but instead, we got scammed out of both our time and money. If you’re booking here based on the photos, don’t. It feels like they do this kind of thing all the time.

Leisure Family

10/10

Exceptional

01 May 2025

Claudia

This property is located in a busy area and right across the street from the metro station. Sometimes we kept the windows open but when closed they did a good job of keeping the noise level very low. It is within walking distance to anything you may need from Boulangerie to a pharmacy right around the corner. We got a room with a view of the Eiffel tower and got to enjoy the light show in the evenings, also it is about a 10-15 min walk from the tower. The room was very clean and so was the lobby area. Staff was always very friendly and helpful.

Leisure Family

10/10

Exceptional

26 Apr 2025

Julia

Liked my stay

10/10

Exceptional

25 Apr 2025

Merbby Joyce Nicolas

I enjoyed this hotel so much that we are planning to come back and book the same hotel. Great for a family of 4. Love how it has a kitchenette (stove, dishwasher, microwave, decent size refrigerator, plates, cups, sponge, dishwasher soap), balcony such a beautiful view of the Eiffel Tower. Friendly staff and speaks English and very helpful.

Leisure Family_with_children