City Plaza Osaka

8/10

Excellent

11 Mar 2026

Madeline

The first room I was given had stains on the wall and a hole in the wall next to the bed. I alerted the reception staff and they gave me a different room.

The bed wasn't very comfortable either and the room was on the small side. The whole room felt very dated.

The staff were very friendly and helpful during my stay.

There is a family mart on the entrance of the hotel and a hot springs upstairs which was nice.

Self

10/10

Exceptional

04 Jan 2026

Kenji

Gym
Onsen Bath

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Matthew

Good. But nothing around walking distance. Other hotels are much closer to tourist attractions.

8/10

Excellent

12 Apr 2025

William

It's located at a short walking distance from a subway station, and the area has plenty of eateries, and right near the lobby is a good size cafe. Staff are friendly and helpful, and room size is quite good by Japan city standard and well maintained and modern. Breakfast is available separately but rather expensive so not tried.

Leisure Partner

8/10

Excellent

09 Dec 2024

Vincent

The hotel is not very near to the station and there was no large-scale shopping mall or department store nearby as well. I found some shredded tissue paper in room toilet. But the bed was clean and comfortable. We do enjoy the free Onsen and massage chair. We also had a dinner on the top floor restaurant. Overall I would say we have a good stay in this hotel.

Leisure

4/10

Poor

21 Sep 2024

Casey

It was 37C (98F) outside and the air conditioning in the room, even though we had it set to as low as it would go (15C), it was 25C in the room no matter what we did. It was so uncomfortable to sleep in a warm room when it was so hot outside. The onsen is not very welcoming of foreigners (we didn’t have any tattoos or anything), but the fellow guests at the onsen were rude and giving us bad looks like we didnt belong when we were just trying to enjoy ourselves and relax.

Leisure Partner

8/10

Excellent

01 Aug 2024

Matthew

Really nice hotel, friendly staff, and awesome onsen on the roof. Was a great experience and would stay again.

8/10

Excellent

23 Jun 2024

Pia Bonavy

The property is very nice for the price. The room is spacious for Japan. There is a large bath area with multiple different tubs with different temperature to relax in and soak your tired muscles after a full day of walking. There’s 7 eleven nearby with lots of grab and go food for a reasonable price. Walking distance to train station. Very convenient location.

Leisure Family

10/10

Exceptional

09 Apr 2024

amie

Great location, great onsen

Leisure Partner

8/10

Excellent

06 Apr 2024

Barbara

Convenient for groups and the bathroom is comfortable.

Leisure

10/10

Exceptional

13 Dec 2023

Chi Hang Paul

Good location near Central area of Osaka

6/10

Pleasant

17 Oct 2023

Mathew

Staff was friendly and helpful enough. Because I am a foreigner with tattoos I was told I could not use the pool, hot tub, gym..etc so that was disappointing.

The bed in the room was hard as rock and lumpy, basically a prison cot. It was uncomfortable and hurt my back. Each bed had one thin pillow which was also lumpy and uncomfortable.

The room had air conditioning but it didn’t work well and struggled to keep the room under 22-23 degrees C. At night it was hot and stuffy in the room and I had to use a fan to cool off.

Overall it was a nice enough hotel but I’m not sure if I’d stay again in the future.

Leisure Friends

10/10

Exceptional

09 Oct 2023

SIR BERNARD-MARIE

The room was very accommodating. Great deep soaking timing. Water pressure, flow, and hot water. Firm memory foam double bed. And mini fridge for personal use. Downside, only with the upkeep for in-room use for coffee cups, water glasses and replacing them from ones already used. But overall housekeeping was very good. The amenities which were utterly very fantastic was their gym facilities and the pool, plus the indoor/outdoor onsen free daily till 1am in the morning. The gym and pool came with a moderate extra fee, but well worth the generalizable surcharge which can be added to the room’s cost at checkout, later. The on-site breakfast buffet is very convenient if you’re appetite is high for a good solid Japanese styled meal. But of course there are other options eating elsewhere in the city at cafes or indoor/outdoor restaurants wherever they are located like in Paris. The lunch buffet is also very delicious though, however, not as popular as one might’ve imagined in the hotel’s dining days pre-pandemic. There are odd things about the hotel’s lobby that are still strange. Like the dried out water cutouts which surround the outside of the hotel’s exterior space but not indoors? And there is a Tully’s Cafe, very busy drawing business folks, students, and an assorted number of customers, but the hotel’s space limits their ability to expand on more seating outside of its own interior layout. The lobby itself has no seating whatsoever anywhere. Floor, lighting, so-so. Strange?

Business_and_leisure Self

10/10

Exceptional

25 Aug 2023

Hing Fung

Regret that no free coffee provided and few staff know English. Love the hot springs provided.

Leisure Family

6/10

Pleasant

07 Aug 2023

Kyle

The pool and gym each charge 2750 yen per visit. Which means this listing is inaccurate. This hotel doesn’t have pool and gym amenities.

The room was just too small for this price.

No other issues.

Leisure Partner

8/10

Excellent

21 May 2023

amir

Very good

Leisure Self

4/10

Poor

25 Mar 2023

kwok-wai

First trip to Osaka

Our biggest complaint was that the hotel hosting international travelers were not very fluent in any other language besides Japanese. One of the front desk personnel had to communicate with us using a language translation app to translate Japanese to English. We arrived a bit early but they told us we had to wait til 3pm even though we inquired if possible to check in a little earlier. A little surprised the room did not include any complimentary coffee or tea either.

Partner

8/10

Excellent

07 Dec 2019

Verified traveler

It is convenient, with onsen in City is excellent.

Leisure Family

8/10

Excellent

08 Nov 2019

Verified traveler

I am quite happy staying at City Plaza Osaka. The staff is friendly and helpful. The surrounding is quiet where I get to enjoy a peaceful environment.

However, I do find it's quite inconvenient staying there as the subway is quite a distance from the hotel. And also, the breakfast spread is very limited and I get to eat the same menu daily

Leisure Self

10/10

Exceptional

23 Oct 2019

Bryan.

They were helpful explaining laundry service to me.

Leisure Friends

8/10

Excellent

14 Sep 2019

Verified traveler

The rooftop spa and onsen is delightful. The rooms are a bit cramped and dated, but the amenities an the staff's friendliness largely outweighs this.

Business

8/10

Excellent

12 Sep 2019

Jonathan

City Plaza Osaka was a beautiful stay

City Plaza Osaka is a stunning and impressive hotel. The staff bent over backwards to help us whenever we needed it and our room was beautiful. Quite a good price for such a great hotel too. Would stay there again if I went back to Osaka.

Partner

10/10

Exceptional

15 Jun 2019

Verified traveler

Clean and tidy. Staff were great and the onset on the 14th floor is great too

Business

8/10

Excellent

25 May 2019

Bridget

Great hotel with Onsen

Great hotel with own Onsen (traditional Japanese hot spring). Very clean and modern. It’s not in the most convenient location but it’s only a short walk to the subway.

Friends

10/10

Exceptional

01 Sep 2018

smiley

A beautiful Hotel and nice to have a public bathroom. I wish I could stay longer night.

10/10

Exceptional

23 Aug 2018

Liana

Very clean hotel

Nice, comfortable and very clean hotel

8/10

Excellent

20 Aug 2018

Verified traveler

Nice onsen, location so so

Depends on where you will go around Osaka. If you will spend most of your time in Namba area, not bad - only 2 stops away.
If you will connect and change trains in JR Osaka, this hotel is a bit of a hassle. Location requires you to walk 10 minutes or so to get to the line that will take you to Umeda and then you go to walk around 5 to get to JR Osaka.

8/10

Excellent

07 Jun 2018

Verified traveler

The room seems to be a smoking room even though I requested for a non-smoking room. The floor I stayed was definitely smoking floor.

4/10

Poor

20 Jan 2018

Ivan

Surprisingly unfriendly in a beautifully friendly

From checking in, I did not feel welcomed. It is obviously a business hotel and I was not there for business so I feel I was treated coldly. I would not suggest this hotel for anyone traveling with friends or family.

Family

10/10

Exceptional

10 Dec 2017

Dongku

Good Staff, Good Condition

It was great. Room was always cleaned, location was great very near by Umeda and Namba. Facility of the hotel was excellent too. I liked Hot spring and swimming pool. Breakfast was also good.

10/10

Exceptional

20 Nov 2017

Anita

Good location, easy access to tourist area

Great location. Take subway get off sakaisuji hommachi station, exist 12. Very convenient to access many tourist areas. From kix airport, take express Nanak I rapid to tengachaya and transfer to sakaisujji subway line. Exist 12 bear right will see Starbucks and risk sign. Go straight down about 10 min to hotel. Once see a bridge, hotel is on the left hand side. Love the location.

8/10

Excellent

13 Nov 2017

Deepan

Good Location for weekdays & its near the Central

The Hotel is a nice stay considering the promotional price.
Location wise is not so bad, citing about 15 mins walk to the central.
Only setback is that this is inside a Business District.
so Sunday is a DEAD City, otherwise its an excellent Hotel to stay for your holidays.

10/10

Exceptional

29 Oct 2017

Verified traveler

Great place to stay in Osaka close to all tourist attractions. Would totally recommend this to all my friends and family. If I went back to Japan for a holiday again would definitely be staying here again .

10/10

Exceptional

22 Oct 2017

Verified traveler

Great hotel with lovely staff. If you have never had the chance to experience an Onsen this hotel has one of the best.

10/10

Exceptional

06 Aug 2017

Verified traveler

Excellent hotel in a good location. Staff very friendly. Lovely room. Excellent public bath.

8/10

Excellent

03 Aug 2017

Chi Hong

It will be great if the customers of the hotel can enjoy the fitness center and swimming pool without any additional charges.

Family

6/10

Pleasant

02 Jul 2017

Stella

Warning: This hotel charges a lot for use of pool!

Warning: The use of hot spring facilities (onsen) is on included but this hotel charges an exorbitant ¥2450 (US$23) per person to use their swimming pool and/or fitness gym! I was disappointed as I have put pool as priority prior to booking the hotel. And to charge us almost $50 for my daughter and I to use the pool is downright ridiculous! In the end, we decided to skip it and simply use the onsen.

Family

10/10

Exceptional

29 Jun 2017

Billy

Great value and excellent staffs!

I stayed at City Plaza Osaka for 3 nights and overall my stay was enjoyable.

The room is quite small (as compared to Toronto standards) but everything was strategically positioned so that no space is wasted.

The hotel provided FREE spa treatment and an onsen (public bath) service that unfortunately I had no time to take advantage of.

I made a request to have one queen size bed instead of two double bed but I was told a few days before my trip that they weren't able to accommodate that because there weren't any other rooms that were available (I booked two weeks in advance). Can't blame them as their rooms get booked up quite quickly.

I must say though the customer service is beyond excellent. I arrived early so they weren't able to check me in but they offered to watch over my luggage (they offered me a cold towel to wipe my face with; small gestures but most definitely appreciated). And at the end they called up a taxi to take me to the airport, provided translation service to the taxi driver and basically made sure I was in good hands before waving good bye as the I was leaving in the taxi (I turned around after exiting the hotel and she was still waving goodbye).

10/10

Exceptional

10 May 2017

Verified traveler

great hotel with spacious room

good spa facilities and spacious room. very clean

8/10

Excellent

18 Apr 2017

Verified traveler

Great value

Location is a bit off from tourist attractions but it isn't too far of a walk from the train station. If you can I would suggest the walk to Dotonburi which is about 25 mins. I used the onsen for a night but found it too busy with 20+ women and some were not respecting the quiet rule. Overall it was a great hotel to stay at for my stay in Osaka.

8/10

Excellent

29 Mar 2017

TK

I realy love public bath on the top!

The hotel has large public bath on the 14th floor. It include open air bath, sauna and mist sauna. I stayed at the hotel 2 nights and spend time in the bath 3 hours in total (1 hour in night + 0.5 hour in morning per day).

8/10

Excellent

10 Dec 2016

Daisy

Room is very small .

Partner

6/10

Pleasant

08 Dec 2016

Kasper

Nice hotel - gym not open outside workinhours

Nice clean hotel, very bright in the colors. Seems bigger than it is. Only strange thing is that the Gym is not open outside working hours making it difficult to use it during a business trip.

8/10

Excellent

07 Dec 2016

Yean Ling Mayvien

Clean hotel

Spacious room

Partner

6/10

Pleasant

04 Dec 2016

Verified traveler

Outdated small room

Hotel seems to be the Japanese standard level but I have seen much better. Not recommended given then price.

10/10

Exceptional

11 Nov 2016

Yin Yee

Happy stay

Everything is good. Room is small

6/10

Pleasant

06 Nov 2016

mike

Rooms are too small for comfort

We got a twin bedroom and it was quite small for us. The service was good though and the response was prompt as usual. We enjoy the daily buffet breakfast but the variety ought to change once in a while.

8/10

Excellent

17 Oct 2016

Vinay

Pleasant and clean hotel for business travellers

A nice hotel with clean and comfortable rooms. Front desk stuff was friendly and helpful. Onsen (spa) facilities are a nice plus. Breakfast in the morning had a nice variety of food. Mostly decent, but nothing stood out.

Location is alright. Take note that this is largely a business/office area so there's not much open late. Even the hotel facilities close early. There is a convenience store a few minutes away by walk. Transit wise it is not very close or connected to main Osaka station or tourist attractions. There is a local subway about a 10 minute walk away, however, most destinations will require you to change trains somewhere.

For a business traveller, would recommend. For a vacation traveller, I would consider other options.

10/10

Exceptional

05 Jul 2016

Sze Nga

great hotel, will definitely stay here again

Great hotel, really love it

8/10

Excellent

22 Jun 2016

Paul

Clean and modern hotel in the heart of Osaka

here for one night on business. I love this modern, clean, bright hotel very much. I always sleep well here. Even the single room has a semi-double bed and is not that small. The free use of the onsen on the roof is a big bonus too! Breakfast is OK; the choice is good, though the quality could be higher for sure.

8/10

Excellent

17 Jun 2016

YPP

Recommend

Great facilities, convenient parking, nice staff, clean and tidy, reasonable price.

8/10

Excellent

26 May 2016

Paul

Very bright, airy, comfortable and clean hotel

Very surprised by how new and modern the hotel was. The Japanese hot spring on the roof should not be missed, as entry is included with your room! I was very comfortable here and will definitely stay here again. It may or may not be a convenient location for you, as it really depends on what you're doing.

8/10

Excellent

11 May 2016

Verified traveler

Spa & Pool Combi in Osaka

This was my second stay, and loved the pool spa combination but arrival was late and departure somewhat early, while pool hours are 1000-2100, so this great option lost; spa made up for it, but not quite the same as first visit. If pool opened at 0700 it would be greatly enhanced.

8/10

Excellent

01 Apr 2016

Verified traveler

Have stayed 3 nights at this hotel. Excellent hotel for almost everything. Staffs showed kind greeting and good english communication.
Building and room is modern and clean.
Spa with onse was awesome. Even bathroob in the room had a deep bathtub and hot water with good pressure and the bidet was also good. Room has been cleanded and amenities have been provided everyday.
The bed mattress is not that fluffy soft type, it didn't matter for me.
The breakfast buffets were good enough for my start of day trips.
Namba station and Umeda station are just within 2~3 subway stations from this area.
Thank you.

10/10

Exceptional

27 Feb 2026

Takashi

Good for business stay. What attracted me most was the public bath (onsen). The breakfast was so so. There is a convenience store outside which is really convenient. A 10 min walk from the subway station. Some restaurants outside too.

Self

10/10

Exceptional

18 Feb 2026

KYOKO

露天風呂、マッサージ機、お部屋の広さ、朝食の種類の多さなど

Partner

10/10

Exceptional

16 Feb 2026

ITSUKI

大学受験で宿泊しました。落ち着いた雰囲気のホテルで、受験会場からも近く、安心して過ごせました。大浴場があるのもよかったです。ホテル内にあるターリーズコーヒーもいい雰囲気で気に入りました。

Leisure Family

10/10

Exceptional

29 Jan 2026

Matsushita

建物全体と部屋も清潔で広く、快適に過ごせました。

Business

10/10

Exceptional

21 Dec 2025

HIRUMA

立地が良かった

Business

8/10

Excellent

26 Nov 2025

Daiei

スタッフの対応は満点です。

Business

6/10

Pleasant

23 Nov 2025

teruo

満足

Leisure Family

10/10

Exceptional

18 Nov 2025

MARI

マイドームおおさかでの資格試験受験の前泊で利用しました。客室は清潔でしたが一部ホコリがつもっているところもありました。大浴場のフロアが立派でびっくりしました。レンタルした電気スタンドは若干大きく場所を取りました。翌日雨で傘を特別に貸し出しいただきありがとうございました。

8/10

Excellent

16 Nov 2025

Adrien

Chambre agréable, mais un peu compliqué d'y ouvrir une valise sans obstruer le passage.
Bon petit déjeuner a partir de 7h00 avec pas mal de choix, mais le buffet change peu d'un jour à l'autre.
On a eu des sashimis un matin, mais ça part très vite, et c'est ensuite remplacé par d'autres produits.
Attention il n'y a pas de machine à laver le linge dans l'hôtel.
Communication en anglais pas toujours évidente avec le personnel, mais ils sont tout de même très serviables et disponibles.
L'emplacement est correct, assez central, principalement des immeubles de bureau autour, mais il faut quand même marcher quelques blocs pour arriver à une station de métro.
En complément, nous avions une valise cassée dont nous voulions nous débarrasser, et j'ai trouvé déplacé que l'hôtel nous demande 1000¥ en plus pour la jeter alors que nous étions restés 5 nuits. Nous nous sommes débrouillés autrement du coup.

Leisure Partner

8/10

Excellent

10 Nov 2025

NORIKO

浴室の電気がなかなか明るくならなくて困った
（そのような仕様だとのこと）

Business

10/10

Exceptional

09 Oct 2025

Yuma

有難うございました。

8/10

Excellent

11 Sep 2025

??

温泉があって、明るくてきれいでした。
ただ、近くに飲食店はあるのですが、
迷ってしまうのでスタッフさんの
お勧めとか聞けるとありがたかったです。

Leisure

10/10

Exceptional

09 Sep 2025

Yuka

静かで良い。駅からは遠いが道は平坦なので荷物があっても大丈夫。コンビニもスーパーも近くにある。

Business_and_leisure Self

8/10

Excellent

05 Sep 2025

SHUJI

お風呂が気持ち良かったです。
部屋のお風呂もシャワーのお湯がすぐ出て良かったです。
14階のお風呂の営業時間がもう少し長いと尚良いです。
お世話になりました。

8/10

Excellent

04 Sep 2025

Daikan

大浴場があり汗を流すことができよかったけど

6/10

Pleasant

26 Aug 2025

Aizawa

建物古い割には綺麗に維持されて部屋の清掃にも力入れています、

8/10

Excellent

18 Aug 2025

Takashi

今井たかし

水のボトルがあれば良かった。

Business

10/10

Exceptional

09 Aug 2025

MAIKO

今回2回目です
温泉があるのでとても良い
また今度大阪に来る時は利用したいです

Leisure Family

8/10

Excellent

28 Jul 2025

NAOMI

14階に温泉がありとてもよかったのですが
消毒の臭いが強くて
ハンドソープで洗ってもしばらくとれませんでした。
もちろん清潔さは大事ですが
ちょっと消毒くさいのはキツイでした

チェックイン時のスタッフさんは海外のかたで声が小さく聞き取りづらかったです。

お部屋などはとても清潔で静かでよかったです

Business Self

10/10

Exceptional

27 Jul 2025

Keiko

サービスでペットボトルをつけてほしい。

Business_and_leisure Family_with_children

8/10

Excellent

25 Jul 2025

NOBUYUKI

コンビニとカフェもあり駐車場代も格安でいい感じです

10/10

Exceptional

25 Jul 2025

Masaaki

大浴場の時間が・・

大浴場の営業時間が満足出来ません。夜は23時まで、朝は7時から9時までであることが残念。

Business

10/10

Exceptional

24 Jul 2025

Junko

お風呂も露天風呂まであって、旅の疲れが取れました

Leisure Friends

10/10

Exceptional

24 Jul 2025

NOBUYA

穴場ホテル！温泉もあってリラックス出来ました！

Business Self

10/10

Exceptional

22 Jul 2025

takayuki

サウナ万歳

サウナーには特に満足できるホテルです。利用時間の制限が少し気になりますが。

Business

10/10

Exceptional

14 Jul 2025

Yoshiko

ベットの硬さがちょうど良かった。
静かで過ごしやすかった。

Leisure Self

8/10

Excellent

13 Jul 2025

HIROMI

ランドリーが有ればなお良かったです

Leisure Friends

8/10

Excellent

13 Jul 2025

Keiko

初めての宿泊でした。

チェックイン前に荷物を預けたのですがお部屋に運んでありました。最寄り駅からも近いでしわかりやすいです。ただカードキーの扱いが少し難しかったです。
お部屋はお掃除が行き届いていて快適でした。　一階にはTULLY'Sやレストランがあり出てすぐコンビニもありとても便利でした。

Self

6/10

Pleasant

13 Jul 2025

Verified traveler

Really great onsen, good breakfast. The hotel is visibly aging with equipments and looks from the 80-90s. Not the most conveniently located for tourism

Self

10/10

Exceptional

05 Jul 2025

?

温泉露天風呂が14階にあり、朝食のバイキングもメニューも多く美味しかった

Business_and_leisure

10/10

Exceptional

28 Jun 2025

NAOKO

また利用したい

駅までのアクセス、客室の清潔感特にバスルームの広さがゆったりしていたので過ごしやすかった。ベッドの硬さも良く寝やすかった。

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Yuko

温泉施設が、大変快適でした。

Leisure

8/10

Excellent

15 Jun 2025

HOTARU

温泉がとても気持ちよく、利用できてよかったです。ただ、お部屋の空調が一括管理となっていたため、室温が30℃を超えているのに冷房を入れることができず、かなり暑く感じました。汗をかいてしまい、少し過ごしにくかったのが残念でした。

8/10

Excellent

31 May 2025

TOMOYO

清潔で大浴場も十分な広さがあり、快適そのもの。シングルだったが部屋も狭さを感じず良かった。

Self

6/10

Pleasant

30 May 2025

Verified traveler

大浴場・客室の風呂蛇口について

この立地で大浴場・サウナ・露天風呂付きは貴重なのでとても良いが、全体的に清潔さが気になった。特に脱衣所床・浴場入り口のぬめりが使用時に気になった。定期的に清掃されているようだったが、それでもぬめりはなくならず滑ってしまう人がいそうなほどだったので対策をした方が良いと思う。
宿泊者専用のロッカーが常に混んでいて待ち時間が長かった印象。その他のロッカーも一部開放した方が良いと思う。
また、部屋の風呂蛇口の締まりが悪く、睡眠中にポタポタと音がして気になり熟睡できなかった。

Business

10/10

Exceptional

17 May 2025

JUNICHI

温泉にも入れ素晴らしかったです。

Leisure Self

8/10

Excellent

13 May 2025

Bunkou

館内施設充実です。