Frensham Pond Surrey

United Kingdom , Farnham
FARNHAM, Bacon Lane Churt
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100 reviews shown

8/10

Excellent

23 Jan 2026

Marcia

We spent two nights at the hotel and were very pleased from the moment we arrived. The décor was lovely, the room was spotlessly clean, and the bed was big and extremely comfortable. The staff were very friendly and eager to help.

We used the spa facilities on the day of arrival, and it was wonderfully quiet — we were able to enjoy the sauna, steam room,pool and the gym without any waiting. The whole hotel felt calm and serene throughout our stay.

The food was very good, and overall it was a fantastic experience. We would definitely stay here again.

10/10

Exceptional

15 Dec 2025

Sonia

Yes lovley fresh cook to order breakfast very nice services too

Partner

10/10

Exceptional

23 Nov 2025

Luke

Room was lovely and the staff we're amazing!

Leisure Partner

8/10

Excellent

07 Nov 2025

Phil

The room was very nice, spacious, plenty of space to work.

Business Self

8/10

Excellent

26 Oct 2025

Joe

Could ask for more

Business

8/10

Excellent

18 Oct 2025

Lynn

Business

6/10

Pleasant

13 Oct 2025

Marie

On arrival greeted by a friendly receptionist.
Went to room. All looked clean and well presented. Unpacked and found 3 seperate holes in the bedding that looked to be ciggarette holes. 1 in each duvet cover and 1 in a pillowcase.
Went to the bar to meet friends. 1 drink bottled cider given straight away the other was a basic cocktail that took at least 15 minutes with other peoples drinks being served in between.
Bar staff then disappeared leaving people stood waiting for some time.
Following morning went into the shower to find part of the hand held section hanging off the wall.
For the money spent it was disappointing.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Neiloy

Only stayed for one night but staff were very helpful, rooms comfortable and breakfast good.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Michelle

Lovely room clean and spacious
Lovely yummy breakfast
Very friendly helpful staff

Self

10/10

Exceptional

26 Sep 2025

Paul

All good. Spa was nice, food was nice. Staff were great.

Business

6/10

Pleasant

25 Sep 2025

Hussein

For a hotel rated four stars, several aspects of the stay were disappointing. Most rooms do not have fridges, despite there being a clear allocated space for one. This gives the impression that the hotel has either cut corners or overlooked a basic guest need.

The spare pillows stored in the cupboard were also concerning, as they had a noticeable odour of sweat. Not everyone is comfortable with soft pillows, and the firmer alternatives provided were not clean.

When I enquired about the on-site EV charger, staff were unable to confirm the cost per kWh. It is surprising that a facility would advertise such a service without knowing this basic information. After checking myself, I discovered it costs 79p/kWh for what is only a slow charger, which is unreasonable and ridiculous for a slow charger.

Additionally, the in-room television did not provide HD output, which is a small but noticeable shortcoming for a modern hotel.

Overall, despite being in a beautiful scenic location, I would personally not be staying here again. For a price of around £100 per night, more is expected.

P.S. Don’t look under the bed, especially if you have asthma, it’s not hoovered so full of dust.

8/10

Excellent

25 Sep 2025

Chris

For a spa hotel the beds were not good.
My double was 2 single mattresses so had a ridge down the middle of the bed. Pillows were small and not good support
Breakfast was good and staff very friendly throughout the stay.
Would stay again but request a room in the main building not the annex they were better last time I stayed.

Leisure Self

10/10

Exceptional

21 Sep 2025

Anthony

Was welcomed by Akash prior to check in to help make my stay more comfortable. While walking in, was greeted well by all the staff members and check in was smooth and comfy.

Staff were kind and attentive making a nice presence in the hotel. Breakfast banquet was filling and dinner was full of flavour. The Chicken Thai Green curry and duck dish was amazing.

Room was spacious and clean and the views were great!

Thoroughly enjoyed my stay and would love to come back again!

Leisure Partner

10/10

Exceptional

31 Aug 2025

Keith

Great stay

Got back to the hotel about 12-30 am. Several people there were from the same wedding we attended. Most of us were hungry and the barman went above and beyond making us sandwiches till gone 1-15 am. Lovely room and breakfast. Would definately stay there again

Partner

8/10

Excellent

18 Aug 2025

RUTH

Great stay with a comfortable bed!

Leisure Partner

10/10

Exceptional

10 Aug 2025

Luke

Great location, bed excellent and shower very good

Partner

6/10

Pleasant

11 Jul 2025

Denise

Unfortunately the garden rooms smell musty and all my clothes afterwards smelled the same. The furnishings are rather tacky and the 'garden' is an area of lawn with some unrelated rather large 'feature' objects on it......a windmill and a horse and cart which i suppose could be a nod to a rural history. We did not eat or use any of the other facilities so am unable to comment further.

8/10

Excellent

11 Jun 2025

Andrew

Good nice location

Partner

6/10

Pleasant

26 May 2025

Joe

Beautiful venue - in an ok hotel

Stayed in a Garden room . Clean a tidy . Looked a little tired but comfortable .
Safe broken show tray couldn’t drain water away quick enough. water spilled over. Bathroom radiator not working
Booked restaurant on first night . Most of the curry menu not available and we were an early seating as well. Went for fish on main menu didn’t have that either.
It’s promoted as a spa hotel and as such I assumed hotel guests could use the pool, but found out it was at an additional charge. Looked into the facility and saw it was empty. I think they are missing a trick here. .

Partner

10/10

Exceptional

11 May 2025

Rajendra

Simply beautiful place, will be back

Leisure Partner

8/10

Excellent

08 Apr 2025

Verified traveler

The hotel was set in a great location, however, it did look a bit tired and we felt that the staff were rushed of their feet so ordering took a little longer

Partner

8/10

Excellent

07 Apr 2025

Mark

Only thing that let down the property was a very slow meal service

Business

10/10

Exceptional

23 Mar 2025

Leslie

Wedding stay.

Bed was comfortable and staff Friendly. A substantial breakfast included. No facilities used as was just an overnight stay for a nearby wedding venue.

Partner

10/10

Exceptional

09 Mar 2025

Paul

Great service

Lovely room. Good service from the staff to help with booking in and changing a double to a twin was done efficiently and with no fuss.

Friends_and_family Family

8/10

Excellent

03 Mar 2025

nicola

A lovely hotel in a lovely quiet spot over looking Frensham Pond. Room huge, with a very comfortable bed and a great shower.
Bar area a little subdued and lacked some atmosphere, it could have done with some back ground music.
Staff were nice enough but sadly lacked enthusiasm and interaction with their customers. Those working in the bar didn’t acknowledge us when waiting to be served and there was no communication or warm welcome, to the extent we felt a little awkward.
Breakfast offer was great with plenty of choice. It was advertised being served until 10am. We arrived at 9.45am and were promptly told by the breakfast staff it finished at 10am and sure enough all food was removed at 10am, so it ended up not being the leisurely Sunday morning breakfast we had hoped for.
The reception staff didn’t really want to speak to us either when checking in or out. Hardly two words! In any hotel you want to feel welcomed on arrival and that the staff are there to serve you throughout your stay. On this occasion it sadly didn’t feel like that. Don’t want to sound negative and hope hotel management take my comments constructively.

Leisure Family

10/10

Exceptional

03 Mar 2025

Samantha

What a fabulous hotel. So welcoming, such a beautiful calm location. Pod point EV charging as well, simple to use.

Leisure Family

10/10

Exceptional

07 Feb 2025

Carol

Can't fault this hotel, beautiful place, calm and quiet, clean, comfortable and well equipped. We had a dinner and breakfast during our stay and both were very good. Staff and service spot on and I hope we get the opportunity to stay longer another time so we can try out the spa. Thank you for a really good stay.

Leisure Family

10/10

Exceptional

03 Feb 2025

Alan

We found the staff friendly helpful, excellent sevice

Partner

10/10

Exceptional

02 Feb 2025

Michael

Lakeside hotel.

Beautiful situation on small lake with lots of wild fowl. Staff especially Vishnu and Anna on reception were excellent and very helpful. Staff in the restaurant were also excellent. Large comfortable room and bed. Very enjoyable two nights stay. Food both breakfast and dinner very good, freshly made and very good service.

Self

10/10

Exceptional

30 Dec 2024

Jordan

Reasonably priced, great breakfast options. I didn’t get the chance to explore much but passing through, it seems like a beautiful area. Pleasant staff and the rooms were clean and comfortable.

Leisure Family

8/10

Excellent

21 Dec 2024

Jennifer

Very friendly and helpful staff. Wonder food . Quite and relaxing.

4/10

Poor

14 Dec 2024

Harshal

Great view of the pond.

Leisure Family

10/10

Exceptional

23 Nov 2024

Roy

A nice, remote location. Very nice accommodation.

Leisure Self

4/10

Poor

08 Nov 2024

Grant

Food poisoning from restaurant

10/10

Exceptional

04 Nov 2024

Very good, although maintenance was not equal to the overall experience. The door facing was missing so opening it with the card was a confusing to begin with.

8/10

Excellent

24 Oct 2024

Reece Christopher

Great location, free parking and very spacious room

Leisure Partner

10/10

Exceptional

22 Oct 2024

Rob

Excellent stay for an excellent price.
Location was good for me!
The gym has seen better days and is in need of up to date equipment.

Business

6/10

Pleasant

14 Oct 2024

Camilla

We stayed in this hotel as it was close to a wedding venue we were attending. The rooms are quiet and clean but are quite outdated with regards to furniture and the overall interiors throughout. It's quite dark internally, and the aesthetic isn't quite matched. I would recommend an interior facelift! It's also a huge shame that the hotel have made a decision not to include spa for guests but to insist they pay extra which is not typical of a spa hotel. We didn't see anyone using the spa and cannot comment on whether it would be worth an extra payment. Overall, it did the job but I wouldn't be rushing back or recommending friends to stay unless there was a need to be in this area albeit being woken up at 7am by a brief fire alarm after a wedding!

Leisure Friends

10/10

Exceptional

12 Oct 2024

DIANE

Great hotel but be careful when you park to register your car ..reception didn't ask me to so I got a ticket! It was sorted with a phonecall and email but was upsetting to get it in the post

Business Self

8/10

Excellent

29 Sep 2024

Julia

Lovely room, lovely property. Breakfast was nice . Only issue was the gym none of the treadmills worked and lack of strength machines only one.

Leisure Family

8/10

Excellent

26 Sep 2024

moyna

Clean very nice room, & facilities. Fab breakfast. lovely scenic surroundings.

Leisure Friends

2/10

Poor

23 Sep 2024

Verified traveler

Pretty but dangerous

In general, this hotel is fine - comfortable and in a nice spot next to one of the Frensham ponds.
However, my wife tried to walk down the disabled ramp the first morning of our stay. The ramp was covered in moss, with a leaky gutter above keeping it wet all day. It was like an ice rink. She slipped and almost broke her hip. I tried to help her and nearly fell myself. This is despite both of us wearing hiking boots with excellent grip. If you use the stairs, there is no issue as there was no moss on those. But ramp users either are disabled or are likely to become disabled.
We registered the accident and it was recorded in the accident register. I expected some communication afterwards, but nothing happened. We checked out the next day and still nothing. Before we left, I decided to try the disabled ramp again to see if the moss had been cleaned - it had not, as you can see on the photo and I nearly slipped again despite being very cautious.
So there you go: this is actually a nice hotel, but with the staff not fixing safety issues even after they have been pointed out, I am not sure I can recommend it at the moment. If they fix the issue and apologise properly, I might change my mind - I would have to check with the wife first though, as she is still in pain from the fall.

Partner

8/10

Excellent

15 Sep 2024

John

Lovely setting

Lovely setting but despite the hotel seeming fairly empty we were allocated a room with a view of the road. We were only there a night. Very comfy bed. Plenty of parking. Parking signs outside don’t state that hotel guests don’t have to pay. Hotel seemed a bit short of service at breakfast.

Partner

4/10

Poor

04 Sep 2024

Juan

Breakfast was served so late I missed it.

6/10

Pleasant

03 Sep 2024

Zhyar

Staff just seemed a bit clueless most of time but the bed was good

6/10

Pleasant

03 Sep 2024

Verified traveler

When I arrived I tried to pay for parking but couldn't, so I asked at reception about parking the member of staff wasn't very responsive. I came away not knowing if I had to pay for parking or not. Another guest had to tell me that I didn't need to pay for parking.
Breakfast: I had paid £19 for my breakfast and on the menu it was £16+ for full english and £3.50 for other item. So I asked if I could have pancakes, the waitor said could only have if I paid another £3.50. I said this was much less food than the full enlish and what I paid. he came back saying that the manager had said the same. I then went for the full english. When he brought it it was cold and he took it back. He then brought out another plate and the food on that was cold too.
I gave up and didn't bother to ask again.
When I checked out the man at the desk wasn't interested and didn't respond when I told him what had happened. Even when I said that they may get not to good a review. He still never responded.

What a shame because the hotel was in such an amazing spot and the room was so comfortable.

Self

8/10

Excellent

02 Sep 2024

Georgina

Average stay

Service at the hotel was good however the hotel is looking a bit tired. Noticed a few things needed touch ups for example where you scanned the key on the door was broken and just a hole, the wardrobe was falling apart. The WiFi at the hotel didn’t reach our room and due to the location you don’t get signal either. This was raised with reception during our stay.

The shower was a bad design, it was great because it was powerful but meant that water would shoot past the glass panel and the floor was a pool. Which was dangerous given the shiny floor.

Dinner in the restaurant was lovely however it didn’t have much of a restaurant feel. There was only 1 member of staff on who was juggling the bar also. With another member of staff who popped by to help. So it felt like you were just dining in a random room rather than a restaurant.

We didn’t use the spa as this was an additional cost and from what you could access didn’t feel worth the money which is a shame as we tend to book a hotel with a spa to use it.

Partner

10/10

Exceptional

25 Aug 2024

Andrew

Very nice area walk around great pond is good after dinner Pizza wasn’t the best but the bed was very comfy it’s a shame the spa isn’t open on Monday and Tuesday

Leisure Partner

10/10

Exceptional

25 Aug 2024

Adeline

Excellent place.

Partner

6/10

Pleasant

20 Aug 2024

Kevin

Pond Life

Lovely location, nice rooms and very comfortable, staff were a little short on the ground and this impacted customer service.

Partner

10/10

Exceptional

14 Aug 2024

David

Extremely helpful reception and restaurant staff - with the exception of a dessert serving blip. I asked for a room with wheelchair access and got exactly that: parking immediately adjacent to the ground floor room with a wet room. Very easy. A good overnight stay.

Partner

8/10

Excellent

06 Aug 2024

Ian

Breakfast finishes at 9.30am prompt, which is rather early for a relaxing overnight stay.

Leisure Partner

2/10

Poor

05 Aug 2024

Moeenuddin

I booked one room and I had my brother came to see me. It was going to get late at night to I told him to stay with us . When I checked in I asked front desk if I can have room with sofa and she told me that I we don't have room with sofa in hotel. I end up book him room for two days, When I were checking out I went to his room and saw he had sofa. I don' complain about anything, but I feel they tricked me to book 2nd room which I didn't want to. You can see I booked extra room on day I checked in. Kindly let me if you can give me refund for that room as they should have honest about it. I hope you can help. Thank you.

Leisure Friends

6/10

Pleasant

03 Aug 2024

Phil

Good water pressure and blackout curtains. Handy for Alice Holt parkrun.🌳🏃‍♂️

Leisure Partner

8/10

Excellent

02 Aug 2024

LEE

lovely hotel

lovely hotel , I just had one problem but that wasnot with the Hotel but withteh EV charger in car park run by Pod point - charger trapped my charge cable and it took 14 hours to get it sorted over night so that spoilt it slightly, luckily I did not have to leave very early teh next morning or I woudl have been leavign my charge cabel behind..

Business

10/10

Exceptional

28 Jul 2024

Tim

Excellent stay in great location

Excellent stay. Clean comfortable accommodation. Great location. Very good food from Watermark Bar.

Friends_and_family Family

8/10

Excellent

24 Jul 2024

barrie

The Hotel was in a lovely Location

Leisure Partner

10/10

Exceptional

14 Jul 2024

Dave

Second time to this hotel and the staff are very friendly and welcoming, excellent customer service from Vidan who could not do enough for you, we were surprised to get an upgrade to a suite, our room was clean, bright, modern & all the facilities you need in a room. Great choice of food for breakfast, lunch & dinner. Used the spa facilities for a fee & great choice of treatments with Elemis products. Lovely outside grounds where you can eat, drink & enjoy the view of the Frensham pond.

Leisure Partner

10/10

Exceptional

04 Jul 2024

Paul

Room was nice. Bed was comfortable. Shower was great. I would stay again.

Business_and_leisure Self

8/10

Excellent

04 Jul 2024

Nick

Nice little place!!

Nice place
Walked into the first room and the TV was off the wall, got moved into another next door.

Fantastic air con, nice food- service charge £7!!!!!!
Can’t use HDMI on tv.
Staff friendly, nice coffee

Business

8/10

Excellent

02 Jul 2024

Sarah

The hotel is in a beautiful location by Frensham Pond. It's very peaceful and there are some lovely walks nearby.
The staff are absolutely fantastic, friendly and so helpful and really helped make our stay what it was. We were in a garden room with a little outside area which was clean, comfortable and had all the usual amenities.
I had two treatments in the spa which were fantastic!

A couple of things made this a good stay rather than a great stay. Firstly, the garden areas needed attention. The plants were dying as they weren't being watered, and there were broken slabs, chipped stairs and a lot of old cigarette ends in the flowerbeds. I'd expect a hotel to have maintenance keep this up to date, especially as Housekeeping were fantastic.
Secondly, the dining really let it down. You'd expect somewhere like this to have a great restaurant and for to be busy with both guests and local people, especially as there's nothing really local to it. Instead it has tired brown chipboard tables, marked walls and no ambience, very much like you'd get in a budget hotel. The food itself was well cooked but the chef was clearly doing his best with a shoestring budget. This is the wrong area to be cutting costs as it could be a great destination restaurant but it was more akin to a quick bite in a Travelodge but at premium prices.
This wouldn't put us off staying but as we'd have to drive somewhere to eat it might not make it first choice again.

Leisure Partner

10/10

Exceptional

16 Jun 2024

Rowena

A good hotel for touring the area

Friendly staff made us very welcome. Garden room was delightful. Well situated at the side of Frensham Pond. Meals were really good and reasonably priced. Restaurant staff were excellent too.

Partner

10/10

Exceptional

13 Jun 2024

Paul

Peaceful & Calm location

Business

8/10

Excellent

11 Jun 2024

Helen

The hotel is lovely and staff very nice but the service is not very quick? Waited over half an hour for a cheese sandwich and the following day half an hour for a quick prawn sandwich. Staff very nice though but breakfast not the best sadly. Had booked for 3 days breakfast but only had the first one and cancelled the remainder

Leisure Family_with_children

10/10

Exceptional

10 Jun 2024

Des

Super stay

Great hotel
Recommend highly
Great staff

Business

8/10

Excellent

09 Jun 2024

Penelope

No lift but I knew that when booking. Lovely staff. Very good accommodation but I think a larger lounge would be good.
Wonderful outlook - just a shame there does not appear to be a decent walk/track around the pond. Not the fault of the hotel!

Leisure Partner

10/10

Exceptional

07 Jun 2024

Moninder Singh

I’ve never seen so cleanliness in a hotel before.So impressive and helpful staff.
So peaceful and a very very clean hotel.
Definitely will be coming again.Highly recommend this Hotel.

Leisure Friends

6/10

Pleasant

01 Jun 2024

Wignarajasingham

We book for the holiday to enjoy the SPA, when we went there the receptionist said you have to pay £30.00 per person and it’s only two hours a day, it was very disappointed. It’s a small area spa no swimming pool??
And when we went inside the room there was no fridge to put our medication and the room phone not working, again the reception lady said no fridge in any of our room,☹️ when we check out next day one of the reception gentleman said some room got fridge??, it’s confusing us, other than that good staff and very clean hotel

Leisure Partner

4/10

Poor

31 May 2024

Verified traveler

Avoid

The hotel decor is pretty dated, it was also incredibly noisy at night - you could hear pipes / showers from neighbouring room.

Partner

10/10

Exceptional

29 May 2024

A Nice Stopover

We had a Lovely stay at this Hotel, Good Location, Nice room, Evening Meal very Good, Breakfast Good. All in all a nice Stay.

Partner

10/10

Exceptional

27 May 2024

Rowena

A good hotel for touring the area

Friendly staff made us very welcome. Garden room was delightful. Well situated at the side of Frensham Pond. Meals were really good and reasonably priced. Restaurant staff were excellent too.

Partner

6/10

Pleasant

26 May 2024

Natalie

Surprised by the cost about how run down it is, needs an update. A cheaper price would be more reflective of the hotel. Breakfast was nice. Our room was loud as it was situated right by the car park entrance, continuous flow of people no privacy.

Leisure Partner

8/10

Excellent

23 May 2024

Vanita

The outside needed a cleaning. There were spiders and their webs everywhere.

Leisure Family_with_children

8/10

Excellent

20 May 2024

Verified traveler

Great location, good quality for the price..

Great location, with the restaurant and terrace right on the shore of Frensham Pond. The general vibe was a bit corporate, with an obvious emphasis on conferences and functions, but pleasant enough overall.

Excellent value for money at the rate I got for a Sunday night. All the staff were super helpful and pleasant. Double room was a decent size, with room for a sofa, chair and desk, and totally quiet at night. Clean modern bathroom with a good range of toiletries.

Bar and restaurant menu for dinner was ok and reasonably priced. Hot food at the buffet breakfast was good. Continental breakfast options were a bit limited though - really could have done with a choice of bread, croissants etc - the only bread available was white and brown sliced for toast. Still, that's my only criticism so pretty good overall.

Partner

10/10

Exceptional

12 May 2024

claire

A wonderful lakeside location with friendly and attentive staff, delicious breakfast and a heavenly body scrub treatment!

Leisure Self

8/10

Excellent

02 May 2024

Ian

Very comfortable stay at a remote hotel.

Business

10/10

Exceptional

23 Apr 2024

Rob

Lovely setting and staff

Leisure Partner

6/10

Pleasant

01 Apr 2024

Lee

Lovely hotel but £140 to use the pool?

Hotel is excellent. Food and service excellent too. Except the spa. That was fully booked - but regardless - it’s £140 per person to use the tiny pool and steam room. That’s crazy.

Partner

10/10

Exceptional

14 Mar 2024

Colleen

The staff were friendly and helpful. We arrived very early because we had a funeral to attend and they gave us our room to change before the 3pm check in time. The room was lovely and clean with all the usual stuff I expect for 4* hotels. Eg. Tea and coffee, water and washing products. The restaurant was good and the food was nice. Breakfast was good value.

10/10

Exceptional

11 Mar 2024

Angie

The property and staff were great

Leisure

10/10

Exceptional

19 Feb 2024

Shireen

Beautiful

Amazing value for money in a beautiful surrounding- what a lovely unexpected surprise.

Partner

10/10

Exceptional

31 Jan 2024

Tianya

The hotel is a located in a beautiful place. Staffs are friendly and professional. Room is really clean and comfortable. I fully enjoyed the stay.
The food served in the restaurant is delicious and good quality. However, the restaurant service is average. I received nothing extra apart being served the plate and they still charged 10% service charge on the bill.
Overall, I had a very good experience during the stay.

Business

8/10

Excellent

29 Jan 2024

Jenny

Beautiful location.

This is the third time we have stayed there. The location is beautiful and peaceful. Staff are welcoming and the rooms and beds are comfortable if a little chilly at times. We had a bar meal which was very good and we were kindly allowed an extra hour before checkout to help with our arrangements or the day. Unfortunately, I left my ‘phone charger in the room and was disappointed that the hotel did not respond to my request to forward it to me.

Partner

2/10

Poor

27 Dec 2023

Verified traveler

Over priced and terrible staff

Rudest staff I’ve ever experienced. Hugely overpriced hotel for what is essentially only as good as a premier inn.
Wouldn’t ever contemplate staying again.
For a hotel that prides itself on being a ‘spa hotel’, the spa is tiny and not worth the £30 per person (spa entry is not included in the room price).
Check in time was 3pm, spa closes at 5pm. Very hard to justify charging £60 for 2 people for less than 2 hours!

I spend over 150 days a year travelling for work, I can honestly say this is the worst hotel experience I’ve had in a very long time.

Partner

8/10

Excellent

21 Dec 2023

Dave

Great hotel

First visit to this hotel and the whole place including spa was amazing, our only issue was with dinner...due to a large Christmas party we were put into a room which had no Christmas atmosphere or decorations & looked more like a store room or staff room. After receiving our food the staff practically forgot about us due to the large party which did leave a sour taste, but besides that the rooms were amazing the spa facilities were very nice & would definitely go back minus the 100 people party.

Partner

10/10

Exceptional

23 Nov 2023

John

My wife and I stayed at the property on 16th and 17th November for our wing anniversary. The first room allocated to us was the basic double room. Perfectly fine apart from the noise caused by a generator, not bad but my wife is a light sleeper. So we upgraded to another room. Great view of the pond at the front and quiet. Wonderful ! The following ight we were informed by staff that we did not need to pay for the upgrade, so that was a nice treat.
The staff were friendly and efficient especially Josna in the spa and Vishnu who was serving in the restaurant. We dined there on the second night and had a great meal.
The spa itself was great, clean and welcoming.
I rarely write a review for hotels but made an exception in this case. Strongly recommended. My wife wants to return on her birthday in May 2024. Ths again is something we would rarely do. Hope this is helpful.

Leisure Partner

10/10

Exceptional

21 Nov 2023

NICOLA

Staff are all very attentive to your needs.

Business Self

10/10

Exceptional

20 Nov 2023

NICOLA

Staff are excellent. Any issues / concerns they act immediately to resolve.

Business

6/10

Pleasant

19 Nov 2023

Verified traveler

A little disappointing

Great location and comfortable rooms. Main menu is unexciting, hasn’t changed in over 12 months despite being told that it’s seasonal and will be changed soon,

Business

10/10

Exceptional

11 Nov 2023

Caroline

Very well satisfied customer

Gathering of 8 family members, 4 couples, all aged in our 60’s. I really enjoyed our stay because: Friendly, helpful staff. Beautiful surroundings. Good restaurant. Well kept gardens, very peaceful

Friends_and_family Family

10/10

Exceptional

06 Nov 2023

NICOLA

All staff were very helpful, and the hotel and grounds were extremely clean and tidy.

Business

10/10

Exceptional

29 Oct 2023

Fiona

Lovely location and friendly staff, clean and comfortable. We would definitely stay here again in the future

Leisure Partner

4/10

Poor

23 Oct 2023

Amanda

On arrival was advised they were unable to receive payment that morning on my card which I explained was incorrect given I’d paid the booking agency approx 3 months ago when booked. Hotel clean and restaurant staff very friendly. Restaurant put 10% service charge on our evening bill without asking or mentioning! Very pricey too!
On checking out they advised my card had been charged for the previous evening meal… on asking for a breakdown they’d overcharged £58 and the room cost was charged again so in total appt £165 … can’t believe they could have got this so wrong! Thankfully all rectified today!

Partner

8/10

Excellent

09 Oct 2023

Hazel

Dated rooms
Room 52 is quite noisy first thing in the morning due to traffic as very close to road.

Partner

8/10

Excellent

01 Oct 2023

James

The property and upkeep was great, the only bad thing was some of the staff, no communication and one even arguing with my wife and he accused my wife of giving him the wrong room number to him when it wasnt the case as I was there when she told him.

6/10

Pleasant

30 Sep 2023

sandra

Stayed in garden room which was lovely and spacious - nice terrace looking out to lawn. Needed to close curtains to avoid people looking in. Ate in bar - food was average. When we had an issue in the morning due to absolutely no hot water, the matter was poorly dealt with - despite reporting it to reception. Left hotel feeling that customer services severely lacking.

Leisure Partner

8/10

Excellent

27 Sep 2023

paul

feed back

All was well with my stay however i found you seem to be very short staffed and i overheard a member of staff say what will happen if we have a wedding . i know you have just moved over to a tab and knew the guys were getting used to it , tried ordering room service no reply so i went to reception and i was told they were busy go to the bar , usually that would be fine however i was feeling rather unwell and thought it prudent to stay in my room just in case i had covid . which after testing i did not , but o be told by reception they couldnt do anything was not great customer service in the end they did sort it out .
overall a great stay and would come back .

Self

8/10

Excellent

21 Sep 2023

Teresa

I loved the location right on Frensham Pond and the view from the dining room was lovely. Unfortunately weather not nice enough to be out on terrace which would have been even better. The hotel was very clean and well cared for and the staff were lovely. A very pleasurable stay.

Leisure Friends

10/10

Exceptional

18 Sep 2023

Julian

Very pleasant indeed

Leisure Partner

4/10

Poor

17 Sep 2023

Jason

I can’t see how this property is 4 *. We stayed in room 6 which was incredibly dirty, stains in the rooms, cobwebs on the ceiling and all round the room needs a overhaul. For breakfast the next day it was very full, which is fine, but the buffet area for hot food is just four small plates, so there was never enough food and queues of people just waiting. There is just one coffee machine for what at the time was approx 50 people so as you can imagine lots of queuing. Not ideal for breakfast.

Leisure Family