Name: Alton House Hotel
Address: Normandy Street, 57, Alton, GB

8/10

Excellent

01 Aug 2026

Geoffrey

Breakfast was good

10/10

Exceptional

22 Jul 2026

Ethan

Loved it

6/10

Pleasant

19 Jul 2026

Glen

Staff friendly and helpful, food ok, standard of decor and maintenance is very poor.
We were also put in a room over the outdoor bar area which was unfortunately very busy late at night and prevented us from sleeping up till 1am.

Partner

6/10

Pleasant

19 Jul 2026

Raymond

Friendly helpful staff. But the bedroom was insufferably hot (admittedly during heatwave) even with a fan. Breakfast was ok but lacked fresh fruit with only overripe bananas. Dining room window we sat next to was very dirty - cobwebs and dead bugs aplenty. Overall, great staff but otherwise a lot of room for improvement.

Partner

10/10

Exceptional

11 Jul 2026

Richard

Was easy to find lots of parking spaces. Food and drinks were very good and well priced, the portions are very large so you will eat well. Rooms are very clean my room had a bath while my daughter’s room had a shower. The important thing was all the staff are very helpful and very professional. We go to Goodwood festival of speed every year so used a lot of different hotels over the years . We are rebooking already for 2027.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Olabisi

Although I was expecting a feature room with the four poster bed, the allocated room wasn’t bad and big enough for my family. Unfortunately, the welcome and interaction from the manager on duty when we arrived after a wedding nearby wasn’t the greatest. We had checked prior about check in times and were told it was 24 hours, so wasn’t expecting the resistance we got when we arrived. We told the manager on duty we were guests and needed to check in - he seemed rather confused and defensive about this? Eventually he allows me into the hotel to complete check in. Asked to see where our room was located first, before bringing my young family out the car and he seemed to question that too - “why do you want to see the room? It’s the room you booked you’ll get?”. When I asked it’s a little different to what I was expecting, he said this is the best room and all they had left. The stairs are an uneven and carpet worn. Tired not wanting to make a fuss at such a late hour, we returned downstairs and I confirmed that our room came with breakfast- which he said no and it would cost £11.99 per person - which was strange as I knew I had booked breakfast. As we unloaded the car, he returned to say, the hotel have added breakfast for us “free of charge”, so we could have it in the morning. I didn’t even have the energy to argue. In the morning at check out, there was hardly any greeting or to ask if we had enjoyed our stay? Big thank you to the lovely lady running breakfast, very helpful!

Family_with_children

8/10

Excellent

22 Jun 2026

Michael

Pleasant, helpful staff. Clean room. Well situated for our needs with good parking.

Partner

6/10

Pleasant

14 Jun 2026

Michael

Ideal location and reasonably priced.
Wood panelling very dusty in the room and shelf missing in the bathroom, in need of a deep clean and a little updating.

Family

8/10

Excellent

08 Jun 2026

carol

Convenient stay for us in generally comfortable and quiet room. Very accommodating of our dog!

Partner

10/10

Exceptional

06 Jun 2026

DEEPAK

Typical old building issues, but the staff make for the odd deficiencys with exceptional service. Recommended.

Partner

8/10

Excellent

30 May 2026

Corinne

Staff were great at breakfast. Not much choice re continental breakfast so expensive for what you get. Cooked breakfast was v good.Lovely town and environment. Would return again

Partner

8/10

Excellent

25 May 2026

Melissa

Very clean and functional hotel in good location. Lovely garden.

Partner

4/10

Poor

18 May 2026

Karen

We had a 2 night stay in this hotel in a standard double room.Our room was in desperate need of renovation. Stains on carpet and furniture in need of replacement. Breakfast was average, with not alot of cooked options.
On the plus side it was quiet and we slept well.

Partner

6/10

Pleasant

16 May 2026

Yosuke

This hotel is the closest one to the Alton station. That is the main reason to choose this place. It takes only three minutes to walk from the station platform to the hotel reception. You don’t need to worry whether a taxi is waiting when you get off a train.

Business

8/10

Excellent

12 May 2026

Donald

Nice staff

4/10

Poor

26 Apr 2026

Abigail

Very dated, old and shabby hotel. Room was basic and ok, but the bathroom was tatty and there was some mould and the towels smelt funny,
We weren’t expecting much, but it was very basic and I wouldn’t give it the 3* it supposedly has.
The reception staff were friendly but it was like walking back into something from the 80s! Glad we only stayed one night

Partner

6/10

Pleasant

22 Apr 2026

Marc

The hotel would benefit from some investment and TLC, this said, the staff were very friendly and helpful. The car parking is good gives easy access to the town centre which has some good restaurant choices.

The room was well proportioned and offered plenty of space, however, a lack of shelves in the bathroom for toiletries was frustrating.

Partner

8/10

Excellent

20 Apr 2026

Adenike

It's a good place, clean, basic breakfast. No lifts so we had to carry our suitcases up the stairs.

Partner

10/10

Exceptional

18 Apr 2026

Laura Beth

Very charming hotel near Jane Austen home. Staff was friendly and welcoming. Restaurant had typical English food that was delicious. Room was clean and comfortable

Friends_and_family Friends

8/10

Excellent

14 Apr 2026

Richard

Clean and comfortable for an overnight stay, pleasant staff.

Self

4/10

Poor

12 Apr 2026

Russ

All very tired and sad really! Instantly forgettable breakfast :(

Partner

10/10

Exceptional

23 Mar 2026

Hilary

Friendly and helpful staff throughout and at every level.
Excellent situation for the train station and a short walk from the town.

Partner

10/10

Exceptional

14 Mar 2026

Sarah

We had a lovely one night stay in one of the feature rooms which had a very large four poster bed. The room itself was a good size. The bathroom was small but had everything that was necessary. The bed was very comfortable. We had a meal in the restaurant and the food was delicious. Breakfast was good and the full English was just the right size. The staff that we interacted with were very friendly and welcoming. We would stay here again.

Partner

10/10

Exceptional

13 Mar 2026

Stephen

Good food,excellent staff,nice spacious clean room.

Partner

10/10

Exceptional

27 Feb 2026

Andrew

Just a general nice atmosphere, helpful and friendly staff.

10/10

Exceptional

31 Jan 2026

Andrew

Very nice will definitely stay there again

Partner

8/10

Excellent

21 Jan 2026

floyd

Room slightly cold and thin duvet.
Nice staff.

Business

10/10

Exceptional

20 Jan 2026

Samantha

Check in was easy and the staff were amazing during my entire stay.
I stayed in a single room, the room was surprisingly spacious and well laid out and had a decent sized bathroom.
Couple of things to note:
Room was on the third floor, there is no elevator. Not too much of a problem as the stairs are not steep or narrow.
Room was in the”attic space” so being just over 5’ tall wasn’t too much of a problem, but anyone taller may find it a bit of a problem.
Room had great skylights with really good black out blinds!
Hotel is showing a little wear and tear, but considering the age of the building it’s nothing major. It has a lot of charm.
Food was also really good, and reasonably priced.
Reception area is very welcoming with a fire going the entire time (I visited in Jan!). It’s also a nice place to sit and read with a drink (bar is handy being right next door)
Big bonus is the ease of getting around, it’s less than 5 mins from the train station and about a 5 min walk into the town.
It’s also only a 35-40 min walk to Jane Austen’s house and Chawton House. Which is another bonus!
Overall would 100% stay here again!

Leisure Self

10/10

Exceptional

08 Jan 2026

Jamie

Great night sleep good location.

Leisure Partner

8/10

Excellent

01 Jan 2026

Susan

Everything fine

Leisure Friends

10/10

Exceptional

26 Dec 2025

Janet

From the moment we arrived the staff were so helpful and friendly which continued throughout our 2night stay. Room a lovely size. Lovely and warm too. Food was great and bar staff attentive too. All in all a very relaxing experience and would thoroughly recommend to others.

Friends_and_family Family

4/10

Poor

21 Dec 2025

Karly

Really basic hotel. Phoned before arrival to ask for a refurbished room back by read some reviews and if the room I had was a refurbished one I’d hate to see one that wasn’t. Bed frayed and tired, bathroom dated, floor nearly worn through, black mould around the shower/bath and room needed a good clean - splatters on the bathroom door, dead flies clinging to the window frame. Definitely had better stays

Self

8/10

Excellent

16 Dec 2025

Spencer

The room could have been cleaned more.

8/10

Excellent

05 Dec 2025

Michael

Excellent Staff. Very Welcoming. Room Dated but spotless. Lots of parking. Only thing not giving 5 Stars is the Commmon areas and Bathroom very dated. Carpets very worn in places. Some refurbishment underway . Location Excellent. No hesitation in recommending.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Jackie

Very welcoming on arrival. Hotel is well maintained and has lovely decor. Good service in dining room, bedroom clean and comfortable

Partner

8/10

Excellent

31 Oct 2025

Anne

Therre was a very limited continental breakfast that was not replenished very well. Coffee was getting low and cold in thermos containers and was not replenished despite telling the staff so.

Partner

8/10

Excellent

29 Oct 2025

Michael

Room was good, staff helpful, dinner was nice. All ok

Partner

10/10

Exceptional

26 Oct 2025

Sarah

Excellent value for money and very friendly, helpful staff.
Bathroom and shower a bit tired but all in all would highly recommend

Leisure Family

8/10

Excellent

25 Oct 2025

Chikaodi

The rooms were clean but I was expecting atleast a bottle of water in the room

Food was nice
Staff was nice

Leisure Friends

8/10

Excellent

24 Oct 2025

Stephen

Weekend stay at a very good price

Weekend stay at a very good price, however rooms could do with an update especially threadbare carpets in places.

Staff really nice and helpful
Free car parking

Nice bar
What more could you want.

Partner

10/10

Exceptional

23 Oct 2025

Stephen

No complaints about our stay at all.

8/10

Excellent

19 Oct 2025

paul

Parking is on site.Short walk to the town centre

Business Self

6/10

Pleasant

09 Oct 2025

Pauline

Restaurant staff were lovely— so were reception staff. The parking was convenient and free.
However, it was a long walk to my room, up three flights of stairs, with a heavy bag, and I am elderly. There was no lift.
The room (in the attic) was cold and the warm air radiator set the alarm off when turned on! So, I had to turn it off. It was very cold.

Leisure Self

10/10

Exceptional

05 Oct 2025

Zac

Room was lovely clean and very big with a nice airy feel in a tranquil location.

Business_and_leisure

10/10

Exceptional

02 Oct 2025

Dr Raleigh

I was amazed by the service of a gentleman called Dave. I drove from London to attend a wedding and was going to spent 2 nights at this hotel. I got delayed by roadworks on A406 and M3. I called to ask whether my son could access my room. He had driven in 3 hours earlier with my sister. Dave kindly obliged and I really appreciated that. In addition he was very gracious and kind whe we finally arrived after midnight. The hotel was more than satisfactory for what we required. Parking was adequate. There was a good English breakfast in the morning and I was delighted to discover a rail station a short walk away.

Leisure Family

10/10

Exceptional

26 Sep 2025

Pam

Lovely stay again staff always polite and helpful had 2 dogs with us this time plenty of room for them to spread out n their blankets room clean nice to have a small table and chairs great breakfast and good choice thank you Alton house see you again

Business_and_leisure Pet

4/10

Poor

25 Sep 2025

Jason

This hotel is tired. The rooms are in desperate need of a refurb, from iron burn marks on the carpet to old mattresses. The breakfast was ok and staff are really nice, but that doesn’t make up for the facts that the rooms are poor.

Business

10/10

Exceptional

21 Sep 2025

Folashade

Great Location#
Fab and Comfy room

Self

6/10

Pleasant

17 Sep 2025

Barrie

The staff 100%. Breakfast and other meals good. I stayed in Room 23 and found it to be clean and well presented, the exception being the venetian blinds, which didn't seem to have reveived attention for some time. There was a problem with the shower mixer, which, as I was only staying for two nights, I only reported on my departure. Room 23 is immediately adjacent to a first floor public terrace; this didn't bother me as it was closed for access and the weather was inclement, but it would be problematic when an event was taking place in good weather. Fairly happy overall, and I would return if I revisit Alton.

Leisure Self

2/10

Poor

15 Sep 2025

Jeff

Be WARNED

Absolute worse hotel I have ever been too.
Myself and 9 other guest including the grooms experienced cold showers the morning of the wedding. We therefore had no option but to proceed with showering in these circumstances as we would have been late for the wedding if not.

Hotel manager was very unapologetic and compassionate to what we had experienced. To some degree mentioned what we had experienced was fine and the norm.

To all potential customers I strongly warn against this hotel to avoid a similar experience

8/10

Excellent

14 Sep 2025

Joanne

Very handy for Goodwood Revival. Good value, friendly staff, great breakfast, large room with good facilities. Would happily stay again.

Leisure Partner

10/10

Exceptional

13 Sep 2025

JOHN

A good stay in a nice town.

We booked for its proximity to the Mid Hants railway station which is just around the corner . It was very convenient for the old high street and we will definetly visit again . A nice corner room gave us good light .We cannot comment on the restaurant as it does Sunday lunches not evening meals that day. Overall NO downsides on our single nights stay with convenient parking arrangements.

Partner

10/10

Exceptional

12 Sep 2025

Beverley

Clean and very comfy room
All staff very friendly and helpful

Partner

6/10

Pleasant

10 Sep 2025

victoria

One velux window couldnt see through for dirt. Noisy pump all night. Restaurant very disappointing. Slow, undercooked starter, overcooked chips. Waitress in restaurant very polite and hard working

Business Self

6/10

Pleasant

05 Sep 2025

Rafal

Mattress was too soft/old. Gave me back pain.

6/10

Pleasant

03 Sep 2025

Alexander

Located on Alton High Street within easy walk of local restaurants, shops and supermarkets. Modest accomodation at a reasonable price. Rooms are on the small side and very poorly soundproofed. Staff are friendly and helpful, parking is plentiful and free. Slightly sprawling layout so room 31 at the furthest point from reception had possibly the slowest WIFI I’ve ever encountered at any hotel. So slow I couldn’t even load Speedtest and even Google took almost a minute to appear. I gave up trying to read my emails or even logging into my emails. Non functional security lock on the door, no tissues, excellent in-room tea and biscuits, top marks for firm and soft bed options in the twin room (I of course chose both).

Leisure Self

8/10

Excellent

03 Sep 2025

Verified traveler

Nice hotel conveniently located to town with good choice of restaurants and bars. Staff friendly and helpful, would stay again if in area.

Partner

10/10

Exceptional

01 Sep 2025

Catherine

An excellent value hotel.

Young lady at reception was extremely helpful and cheery. Checked us in, then became the bar maid for our drinks, and happily gave us fresh milk and extra tea bags for our room, which was very comfortable.

Partner

8/10

Excellent

27 Aug 2025

Verified traveler

Lovely stay with a little glitch

This is a quaint establishment located perfectly to public transportation and is an easy stroll to all of the nearby shops, groceries and pubs. The English breakfast was lovely and every single person on staff was friendly and engaging. My room faced the front of the hotel and offered a nice breeze. It was actually also very quiet for sleep.
If my room were clean my rating would be all 5s. Spider webs, dust, other people’s hair all over the bathroom and the shower curtain needed a scrub or a toss.

Self

10/10

Exceptional

27 Aug 2025

Catriona

The property is just around the corner from the train station and a short walk up to the high street for many dining options. We were able to keep our bicycles safely in a room in the property.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Paul

Lovely stay

Had a lovely stay at Alton house hotel, arrived early to find out room was ready for us to drop off the bags, freshen up and get to our planned wedding. Reception staff were very friendly and helpful.

Partner

2/10

Poor

20 Aug 2025

graham

My room was like a cell, carpet was horrendous, bathroom absolutely stank, blind had holes in it, such a cold feeling and uninviting room I can’t believe I actually paid money for it!

Business_and_leisure Self

10/10

Exceptional

15 Aug 2025

Mike

Perfect place to stay in Alton and very convenient for the town centre. Lovely staff, clean and quiet room, very comfortable!

Business Self

8/10

Excellent

13 Aug 2025

Phoebe-Hannah

Beautiful room and extremely clean bedroom/bathroom even given the age of the place. Downsides were not everything was available as advertised and therefore could’ve saved money not upgrading the room. No coffee machine. Staff were extremely lovely and welcoming. Entire venue was very clean although some spaces very outdated and not matching.

Business

6/10

Pleasant

12 Aug 2025

Teresa

As disabled person put on second floor with two flights of stairs and no lift. However the lovely receptionist was able to.move me to a more suitable room for which I was grateful. Toilet doe not flush. Guests noisy above and to side until past midnight when I had to ask reception to intervene, which they did nicely. Pillows are scompy. By 8am most components of cooked brea6had run out. No pastries.
Overall a disappointing stay that I had looked forward to

Business_and_leisure Self

10/10

Exceptional

09 Aug 2025

Ian

Nice kind of quaint older style hotel with a large guest relaxing lounge on the first floor BUT lots of steps up and down depending on your room location. Older potential guests should discuss this with the hotel before booking. Initially booked in a room with a couple of foul-mouthed noisy lads next door and door open. Made an early decision to ask for relocation which was arranged and ended up with a quiet room as we had lots of ground to cover the next day. Breakfast was good and all staff friendly and helpful. Parking more than adequate. Ended up an excellent stay.

Leisure Partner

6/10

Pleasant

08 Aug 2025

Kelly

We have stayed here before and it is convenient for the area. Sadly they lack the amenities- no microwave, fridge, or safe. All the beds are twins and not overly comfortable. They were cleaning the gutters while we were there and the machine was loud and started early in morning making it impossible to sleep. The staff was wonderful and the rooms were clean. They also held our bags for two days while we were somewhere else until we came back.

10/10

Exceptional

03 Aug 2025

Michael

Near train station, bus stops outside, town centre nearby,
Staff good, no real ale in bar otherwise catering good.

8/10

Excellent

20 Jul 2025

Rosemary

No charge for parking was a plus.
Would've benefited from having bottles of water to make tea in the room. Cups were a decent size. Staff were amenable.
Beds were comfortable. Appreciate that extra pillows were available in the room.

Leisure

6/10

Pleasant

18 Jul 2025

Haydyn

We loved this area’s beauty but we wished the hotel had had the convenience of a lift for our luggage.

10/10

Exceptional

15 Jul 2025

Timothy

Alton House Hotel:

Staff professional, welcoming, efficient, calm and knowledgeable. Good food. Well-served. Kindly.

Partner

10/10

Exceptional

14 Jul 2025

Sarwat

Nice grounds and bar - a bit labyrinthine

10/10

Exceptional

11 Jul 2025

LEE

Perfect for what we wanted for a 1 night stay on the way to Goodwood Festival Of Speed, room a bit dated but clean and tidy, staff were great, all-around decent hotel 👍

Leisure Family

6/10

Pleasant

08 Jul 2025

Sarah

Definitely in need of some TLC. Could hardly see through bedroom window as so dirty, the view was of a flat roof, no attention paid to keep it nice, whole area needed repainting & a plant pot or two would have been a nicer view. Behind my bathroom sink was thick with dust, burn holes in the carpet & communal areas look very tired with dusty silk or plastic plants! Cheap room, good place for workmans rest but not somewhere to stay to enjoy ambience. I’m guessing it was once a grand old hotel now it’s just an old hotel.

Leisure Family

8/10

Excellent

29 Jun 2025

Verified traveler

Welcome at the reception was good great customer service explained our room ,breakfast hall, and friendly staff.We had a pleasant stay.

Partner

6/10

Pleasant

27 Jun 2025

Khurram

Terrible mattress

10/10

Exceptional

21 Jun 2025

Pamela

Apart from the hottest night which made it difficult to sleep we could not fault anything made welcome including the dog. Dinner was good breakfast good
thank you

Leisure Pet

8/10

Excellent

15 Jun 2025

James

Clean. Friendly staff. Pretty basic, but very well priced, so I consider it a good value.

Business_and_leisure

10/10

Exceptional

09 Jun 2025

Nigel

Just a one night stop over after getting off the ferry at 10.00pm.
Friendly welcome, lots of parking and a big comfortable room with a bath was just what I needed.
Bar was open and again the staff were great.
Good choice at breakfast and good, attentive staff.
Easy, comfortable and great value stay.

Leisure Self

10/10

Exceptional

02 Jun 2025

Jennifer

Just a one night stay as we were passing through so did not use the hotel facilities but our room was very comfortable and spacious

Partner

10/10

Exceptional

01 Jun 2025

Sue

Lovely hotel, with very helpful staff.

Business_and_leisure Partner

10/10

Exceptional

18 May 2025

Alan

Alton House Delight

Lovely hotel in the centre of town. Very convenient with free parking and a short stroll into town.

Partner

4/10

Poor

17 May 2025

Verified traveler

The rooms desperately need a renovation.

Self

8/10

Excellent

10 May 2025

Alan

Friendly staff and good value evening meal

Leisure Friends

10/10

Exceptional

03 May 2025

angela

We had a nice stay pity it was only 1night, had a meal and drinks in the evening our waitress was Amy-Louise she was especially good she was running the bar, serving tables and taking orders she was amazing very busy
We definitely will be back.

Partner

6/10

Pleasant

01 May 2025

Verified traveler

Good but can do better

First impression was positive as room clean and spacious. … but I’ve rated my stay as average as no hot water in the morning (mentioned it at reception who seemed to be very relaxed in their response that this happened). Breakfast was not worth paying extra for - really disappointing as breakfast is priced at £10

Business

10/10

Exceptional

27 Apr 2025

Michael

i have complaint. please keep it up

8/10

Excellent

27 Apr 2025

Simon

Nice hotel and friendly staff, near to the town.

6/10

Pleasant

25 Apr 2025

Grant

Very dated room supplied with little consideration to the occupant. No bedside lights, lukewarm shower water. No in room tea/coffee facilities. Onsite parking a plus for this area and easy walk into town centre.

8/10

Excellent

25 Apr 2025

John

Very helpful Reception staff. Good choice for breakfast. No ventilation in bathroom!

Leisure Partner

10/10

Exceptional

17 Apr 2025

Verified traveler

Pricey but comfortable!

Nice old hotel, great breakfast, parking but on the higher range of my limited budget and expected more.

Self

8/10

Excellent

16 Apr 2025

Michael

Staff were friendly, stay was good. Nice room

Partner

10/10

Exceptional

08 Apr 2025

Jane

Great stay

Our stay was very pleasant, staff all friendly. Room good size, good WiFi, bed comfortable, room and bathroom clean. Buffet breakfast was really good. Enjoyable stay

Partner

10/10

Exceptional

07 Apr 2025

Vicky

Lovely hotel and would stay again. Areas are a little dated and with simple, cheap changes like new shower mats in the bath would make the rooms so much better (these look mouldy underneath)

10/10

Exceptional

07 Apr 2025

Debra

Very welcoming and staff friendly

10/10

Exceptional

06 Apr 2025

Paul

Paul's night away

I arrived at the hotel and went to reception and the lady was very polite and helpful even arranged for someone to take my luggage to my room because I'm partly disabled and use a walking stick . The staff at the bar were very good as were the staff at breakfast

Friends_and_family Family

4/10

Poor

27 Mar 2025

Graham

Lovely helpful staff, let down by state of hotel which seems to need some TLC and money spent to get it into shape.

Leisure Partner

10/10

Exceptional

19 Mar 2025

paul

Lovely hotel

Can fault my one night stay,nice clean hotel,big double room,free easy parking,would stay here again.

Self

10/10

Exceptional

12 Mar 2025

Peter

Very welcoming smiles in reception upon arrival and throughout.
Very prompt and efficient friendly service from Amy in bar and restaurant. Food was great too. Will stay again.

Partner

10/10

Exceptional

10 Mar 2025

Angela

Lovely hotel at such a good price fantastic breakfast and a lovely setting

Leisure Partner