Swan Hotel By Greene King Inns

10/10

Exceptional

19 Jul 2026

Neil

Perfect location with free car pack. Easy for the Watercress Line

Friends_and_family Friends

6/10

Pleasant

15 Jul 2026

Linda

Love this pub and the rooms are great but Hotels.com did not advise us they the pub was being renovated and both the restaurant and the bar would be unavailable for our entire stay.
They were having new carpets laid and even getting to our room was awkward with workmen everywhere and having to ask them to stop because we needed to get through.
It was totally inconvenient and as there are other places we could have stayed if I’d know, we wouldn’t have stayed here.

Partner

8/10

Excellent

13 Jul 2026

STEPHEN

The hotel was comfortable and clean a few tweaks would help like no toilet brush in the bathroom and there was only one hand towel. The hotel looked a bit tired in place but in all fairness it was having a refurbishment. All in all our stay was very comfortable although i think the rooms would benefit from air con in these increasingly hot conditions. The location was good in the centre of the high st.

10/10

Exceptional

11 Jul 2026

Adam

Comfortable room, plenty of space, nice shower, lovely restutant

Family

10/10

Exceptional

10 Jul 2026

Mary

Sweet hotel with pub in the middle of Alton. Very convenient location and very cozy, comfortable room. Staff was great. We had dinner and food was top notch. We were there during the intense heat wave and there was no air conditioning, but I don’t think there is any in the village. Staff was accommodating with fans.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Natasha

Lovely place to stay. Staff friendly. Clean spacious room.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Helen

Our double room was a bit small. Okay for a couple of nights, not so good if we’d wanted to stay longer.
Also, like a lot of budget hotels, the windows on the ground floor were locked shut. Not great during the heatwave.

Partner

10/10

Exceptional

05 Jul 2026

Olabisi

We chose this hotel based on its proximity to the wedding venue at Froyle Park. We were pleasantly welcomed by Elisha on front desk and gave us all the information we needed for our first nights stay. There were some steps to our room but we were already made aware with excellent communication from the team at the time of booking. Our room was spacious for a family with a double bed and a pull out double sofa bed. Bathroom looked very nice and modern with new tiles and a great power shower.
Above all, the friendly and helpful nature of every single member of staff we came into contact with made a stay the most pleasant and enjoyable one - it was genuine, you could feel it. The hotel manager who is gifted in speaking multiple languages was so helpful in telling us what was local to us and how to get to places. I struggled getting my young toddlers out by check out time and started panicking, however we were helped by the wonderful housekeeper (I wrote everyone’s names down and now can’t find it) from the Philippines, who helped carry one of my babies down to reception and told me not to worry. Staying away from home with a young family can be stressful and wherever you end up staying can either reduce that stress or make it go through the roof. If I’m ever in Alton again, I will not hesitate to rebook my stay here. Thank you so much!

Family_with_children

6/10

Pleasant

25 Jun 2026

Christabel

Well cleaned and maintained hotel, lovely staff. Lovely bathroom and bedroom was stocked with amenities like hairdryer, iron. But no mini fridge?! Unusual.

Also, no AC in the rooms made sleeping at night impossible in this heatwave, it was a sauna in there. A fan was provided but didnt make much difference. At least provide portable AC/ powerful fans.

Friends

8/10

Excellent

16 Jun 2026

Caroline

The staff at the hotel were excellent and went out of their way to assist us in allowing both an early check in and a late check out as we had an early arrival flight and a late departure flight. The room was quite spacious for a single room, the only downside was that the rooms were very warm. The hotel is perfectly located in the centre of town.

10/10

Exceptional

14 Jun 2026

Marcus

Despite some minor issues with our room(Room 20), i.e. missing drawer knob, TV monitor tilting precariously on the bedroom wall, no additional blankets, I truly cannot praise. EVERY STAFF MEMBER, especially Ruth and Caroline who were top notch with their genuine smile and hospitality THROUGHOUT.

Of course, if you guys offer a complimentary car wash in the price...you'd surpass the Waldorf Astoria for an incredible visiting experience.....!

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Hayley

Lovely hotel/ room and staff. Food tasted amazing but breakfast seemed a bit disorganised. Having to squeeze past tables to get milk for my coffee which could have just been left on the table prior and then no butter for toast and I didn’t want to ask by this point. Thought maybe these things should of been pointed out

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Mike

My second visit in 2 months based on my first, very positive experience. Again I booked the dinner, bed and breakfast package for a similar value to a bed and breakfast stay elsewhere. I was given a room on the ground floor close to the dining area and rear entrance which suited me fine. Parking was easy and dinner was tremendous. I went for the same walk to Chawton. A great night's sleep was followed by a great breakfast and I left again very fulfilled with my accommodation experience.

6/10

Pleasant

11 Jun 2026

Alan

Do not book this hotel if you have heavy luggage as many flights of stairs are involved in getting to your room. Corridors and doors need a paint job as many are scratched and dented. Carpets are worn and soiled. In our room, the heated towel rail would not switch on and the back of the door handle was missing. We walked in one day and a guest was trying to check out but couldn’t find anyone to help her. The dining room chairs look as if they came out of a thrift store. Mine was heavily stained. The building is listed but that in no excuse to let it run down.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Lewis

Very clean and comfortable room, free parking right outside, great location. Wouldn’t recommend the breakfast - plenty of better options a short walk away on the high street.

Family_with_children

10/10

Exceptional

31 May 2026

bruce

We had a fantasic stay in the Swan. All of the staff were great. The accommodation was first rate. The bed was really comfortable. We had two meals and a breakfast there, they were really nice. It is ideally situated for the village and surrounding countryside. We will be using it again. Thank you for making our visit special.

Partner

10/10

Exceptional

20 May 2026

Andrew

The hotel ticked all the boxes and was just the job. The decor in the room needed a bit of TLC and the windows needed repair or replacement.
The staff however were great, really helpful, attentive and considerate.

Partner

10/10

Exceptional

20 May 2026

Dennis

Greater warmly by Ryan who checked us in & showed us our room. Room was clean & adequate for one night. Bed comfy & clean soft sheets. Parking was available but we were unable to gain access due to a fire up the high street. Bar staff lovely. Restaurant very nice comfortable & food was really nice.

Partner

10/10

Exceptional

14 May 2026

Nigel

Clean room and staff were friendly. Perfect location in Alton.

Self

8/10

Excellent

11 May 2026

Brett

Clean, parking was good and room was great.

Business

10/10

Exceptional

30 Apr 2026

Mike

This is a very nice little inn. My wife and I love to stay here every time we come to visit family in Alton. It is just what we are looking for: a nice, clean place to spend the night. Highly rated.

Partner

8/10

Excellent

28 Apr 2026

Andrew

Overall, it did the job. Parking was easy with CCTV protection. Excellent service, spotlessly clean with good food and fine wine. It is an old building and the decor was tired in places however, it was very reasonably priced and a good town centre location.

Partner

10/10

Exceptional

24 Apr 2026

Jo

Located in the high street with parking it was ideal for a one night stopover. Room was very pleasant & spacious and comfy bed. Breakfast was really good- buffet items plus cooked to order menu. Couldn’t fault anything. Excellent value for money.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Verity

Clean friendly staff comfy bed

8/10

Excellent

19 Apr 2026

Alexander

It was a good visit. No complaints. I will say that the picture of it being by water was a mystery. No river or canal in sight. But cost effective trip, if you have dietary requirements, don’t pre-book the dinner as it’s a different / limited menu.

Partner

10/10

Exceptional

13 Apr 2026

KENAN

great location, easy parking good rooms

Business

8/10

Excellent

13 Apr 2026

Mike

For a consecutive month, I booked with a Greene King Inn to include an evening meal with the breakfast. The hotel is situated in the middle of a busy high street with great parking at the rear which is easily accessible. I was warmly welcomed and directed to my room which was nice and clean. It was warm and I asked for a fan which was supplied quickly. I went for a 1 hour speed walk and came across a village called Chawton which was a lovely part of the world to walk around. The included evening meal was really enjoyable and served in good time. I had a solid night's sleep and a hearty breakfast got me off to the best start. I would proactively look to book here again next time I am down there.

Self

10/10

Exceptional

06 Apr 2026

peter

didnt use the bar personally, so can't comment, but the room we stayed in was extremely clean, the staff were very helpful, no problems with parking and fir residents staying at the Swan 20% discount on all food bought in the restaurant! very pleased

Partner

10/10

Exceptional

28 Mar 2026

Paul

Pleasant central town accommodation. Staff polite and efficent. On site parking

10/10

Exceptional

26 Mar 2026

Andy

Great hotel

Business

10/10

Exceptional

24 Mar 2026

Shirley

We enjoyed our stay and the friendliness of the staff made the stay. They were professional and helpful. Clean ground floor room was perfect for our needs evening meal was basic menu but well cooked and tasty
Breakfast was good too.
Would stay again

Partner

10/10

Exceptional

24 Mar 2026

Michael

really good value

10/10

Exceptional

22 Mar 2026

Fiona

Fantastic hotel! Perfect location. Lovely staff, free parking, and spotlessly clean. There's always something in the cleanliness area that makes me pull a face in most hotels I've stayed in, but not here, absolutely spotless!
Lovely stay, highly recommended, and will most definitely return

Family_with_children

10/10

Exceptional

16 Mar 2026

Katie

It's not possible to explain how fantastic the staff were. I got stuck and called the emergency number and the team were amazing and helped.

On to the normal nitty gritty: there is plenty of parking, you need to log your reg number when you check in on to their tablet. Rooms are nice, not too fancy but the bed was super comfortable and you have blackout blinds if you want to have a lay in. The bathroom was super clean, and a great size.

The only issue (which is not the hotel's fault!) is taxis (including Ubers) around the area are almost non-existent. If you're going, make sure you can book a taxi well in advance as I was not able to book one on the day.

I would definitely stay here again if I'm in the area.

Self

6/10

Pleasant

02 Mar 2026

David

Clean, good food, nice & friendly staff. Why only 3 stars? Droaning noise all night.

Self

10/10

Exceptional

15 Feb 2026

Michael

The highlighted parts of the breakfast menu were ridiculously unreadable.
Surely the letters should be in white to stand out against the dark background.
That ruined my breakfast.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Robert

Very clean room and bathroom

Leisure Self

10/10

Exceptional

03 Jan 2026

Natasha

Lovely warm room, shower and bed! Carpark a bonus! A 12pm checkout would have been appreciated 😂

Leisure Family_with_children

6/10

Pleasant

22 Dec 2025

David

The room was clean and comfortable and not too noisy despite being on the main road. The WiFi was terrible - poor strength and constantly dropping the connection. If you need access to the internet during your stay in Alton I would recommend staying elsewhere.

8/10

Excellent

13 Dec 2025

karen

room was clean and good. Breakfast was a bit lacklustre and I didnt think the ingredients of the cooked breakfast was very high quality.

Friends_and_family Friends

6/10

Pleasant

26 Oct 2025

Anne

Looked on car park

Leisure

8/10

Excellent

21 Oct 2025

Elizabeth

it was a lovely stay will use them again

Self

10/10

Exceptional

09 Oct 2025

Charles

The staff were very welcoming and friendly. The building is beautiful and attractive. I last stayed there in 1976 and it has changed a lot. The rooms are now all en-suite, which wasn't the case 49 years ago. The room in which I stayed was fantastically quiet and the bathroom was beautiful! There was a bath with a shower over and both were fabulous. I also loved the scent in the hair and body wash that was provided. I loved the decor in the bathroom but the room was a little dowdy, except for the art - pictures of birds - that I really liked.

There were a few minor faults. The first is one I find in almost all hotels and that is that the Freeview TV has not had a channel update for years. As a result, some channels are absent and others were misnamed or in the wrong location. Freeview TVs should have a channel update scan performed 4 times a year. The bedding struck me as too short for the bed. I like being able to pull it over my head when I sleep and I could not do that. The loo had a drip from the cistern into the bowl and while this had no effect on its function, over a long period it will cost the hotel a significant amount in unnecessary water charges. But basically this was an excellent hotel in a beautiful town.

I had dinner in the hotel on my first night. It was good but the menu struck me as rather corporate and I'd expect to see identical menus in other hotels in the chain. The waitress who served me was sweet and I was very happy to leave her a tip.

Leisure Self

10/10

Exceptional

06 Oct 2025

Andrew

Excellent hotel with friendly staff with excellent food and drink options. Just a thoroughly good hotel to stay at.

Self

10/10

Exceptional

29 Sep 2025

David

Great stay
Friendly staff

Business

6/10

Pleasant

11 Sep 2025

Julie

Very noisy

This hotel has excellent, helpful staff and good location, but the noise is terrible. It's not just the High St noise, which is to be expected, but the floorboards creak very loudly when anyone moves about. I was woken in the night several times by other guests just moving about in the corridors or the room above. I expect it will take major structural work to fix this.

Self

10/10

Exceptional

06 Sep 2025

Tim

Good location in centre of town and easy parking at rear of hotel. Dinner here was excellent and good value for money. Our room was a good size and nicely decorated. The staff were friendly and helpful. I would just say the hotel could do with a paint refresh, but it is an old building

Leisure Family

6/10

Pleasant

20 Aug 2025

RICHARD

On arrival we entered through the rear door from the car park. There was a strange smell in that lobby. The staff were brilliant and made us welcome, but the hotel really needs a makeover.

The food was good and well served.

The outside of the property needs some attention.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Susan

Ease of booking in, friendliness & helpfulness of the staff

Leisure Family

6/10

Pleasant

20 Jul 2025

Ian

The Swan Hotel is well situated in Alton High Street with car parking at the back reached via the road bypassing the High Street. The bed was comfortable and breakfast was fine. However, the room was just too hot (I now remember this from my stay many years ago), as the room window barely opened at all. A fan was provided for the room. I could have put up with that, with a nice cool shower, however the bathroom had underfloor heating on and the shower, at its coolest, was still hot. A hot room, warm bathroom and no cool shower water was did not make for a happy stay, I’m afraid. It was all just too hot. I did want to mention this as I checked out, however the lady in charge, in reception this morning, was busy giving the cleaning staff a bit of a dressing down. Now, I’m sure there are items that need bringing to the attention of staff, however this should not be done at reception when a guest is standing there for 3 or 4 minutes waiting to check out. In the end, myself and another person just left the key on the reception desk and went.

Leisure Self

10/10

Exceptional

18 Jul 2025

Michael

Swan in it

Great place to stay

8/10

Excellent

17 Jul 2025

John

The property is getting tired the staff and food were very good . The room was very hot fan provided was very poor .

Leisure Family

10/10

Exceptional

15 Jul 2025

Mark

Nice staff & room, nice evening meal & generous breakfast. Mandy, the Manager, was very informative & welcoming. Would recommend

Leisure Partner

8/10

Excellent

14 Jul 2025

Ann

The property was very old and interesting and in a great location to walk to town facilities, the park and river.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Shielagh

Excellent!

Self

8/10

Excellent

30 Jun 2025

Russell

OK for short stay

Good check in. Receptionist very helpful. Room was adequate & clean. Comfortable bed. As it was hot we had windows open but kitchen smells came in.
Restaurant had run out of some items for dinner & buffet breakfast ran low toi as only one member of staff. But sensible prices for drink/food

Partner

10/10

Exceptional

26 Jun 2025

Lisa

Lovely historic hotel with great staff. No air conditioning which is a challenge in very hot weather.

Business_and_leisure Self

8/10

Excellent

25 Jun 2025

Valerie

First time in Alton

It was exciting to be staying in an historic hotel. I was comfortable with the fan that was provided given that the UK was experiencing a heatwave when I stayed. A staff member was on hand to assist me with taking my suitcase up the two flights of stairs to my room. The restaurant was excellent!

Business

6/10

Pleasant

23 Jun 2025

Brian

Average for the price.

10/10

Exceptional

18 Jun 2025

Zowie

Loved the hotel, very quaint. Crisp & very clean! Staff was friendly & helpful. Central & convenient to where I was going!

Leisure Self

8/10

Excellent

21 May 2025

Susan

Friendly and helpful staff, a very pleasant experience.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Peter Nicholas

Overnight at The Swan. Alton.

The Hotel condition and food and staff were all excellent.

Friends_and_family Family

8/10

Excellent

17 May 2025

Amanda

Overnight stay

Very nice hotel , staff lovely , food good , room nice , pillows uncomfortable , large shower head dirty and mouldy .Hotel needs a lick of paint . Did enjoy our stay and Alton lovely place , very friendly

Partner

10/10

Exceptional

11 May 2025

Caroline

A decent place to stay. Excellent value for money. Comfortable beds. Lovely bathroom. Very clean. Bring your own toiletries, which I always do. There is a hairdryer. We ate in the pub, the food was lovely. The staff are very pleasant. We will return.

Friends_and_family Family

8/10

Excellent

28 Apr 2025

Alan

comfortable stay in this old quirky hotel

Always like staying in this hotel with a maze of corridors and levels and quirky features such as the uneven floors due to age. Rooms are always clean and well-presented with the only drawback being a lack of a simple thing as a box of tissues. Skipped the breakfast option on this occasion (£12.50) but I have eaten there and the food is very nice (inc. the breakfast options !).

Self

10/10

Exceptional

19 Apr 2025

CLAUDIA

We were very impressed with our short stay here as we required somewhere to sleep after a wedding that was nearby. We booked 2 rooms for our family and both were very spacious and clean. The staff were very helpful and thought we’d missed the breakfast after getting up late but were able to still get brunch!

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Chloe

Very nice establishment

Leisure Friends

4/10

Poor

09 Apr 2025

Jordan

The shower wasn’t working properly and as I was checkin the lady was quite rude as I arrived at 11 and she didn’t like the fact that I was able to book a two night stay that late and was just rude

8/10

Excellent

27 Mar 2025

Barry

Major issue with safety as bedside lamps were hanging by their electrical cord. Also arriving at 5pm the room was not ready as they were short of staff. Quality of food at breakfast was really good but took a long time to prepare and the staff were trying to close the dining area while guests were still eating

Leisure Friends

8/10

Excellent

08 Mar 2025

Terry

Clean but tired. Bed was comfy and room was bug. TV was limited but overall.ok

Business

6/10

Pleasant

03 Mar 2025

Wendy

The pictures are deceiving. The photos make you believe that the hotel is much nicer than it actually is in real life. Every room door looks best up and the fire doors look like you are entering a penitentiary or hospital for the insane.

Leisure Self

10/10

Exceptional

15 Feb 2025

Claire

Lovely pub/hotel and great value. Will go back.

10/10

Exceptional

21 Jan 2025

Matt

Brilliant value for money, thank you.

Leisure Friends

8/10

Excellent

13 Dec 2024

Lee

Great location in the centre of town. Good value for money
Friendly helpful staff
I used it as a crash pad but i found the matress very hard

Leisure Self

10/10

Exceptional

05 Dec 2024

Sipho

Nice stay

Business_and_leisure

6/10

Pleasant

08 Nov 2024

Paul

The room I stayed in had a noise like an large electric motor running nearby. The noise was fairly low level but noticeable due to its unusual nature.
Breakfast service is very slow, after 30 minutes I had to leave without receiving a cooked breakfast as I had a ferry to catch.

Business Self

10/10

Exceptional

18 Oct 2024

Prof. James

Staff especially The lady at the desk were wonderful

Business_and_leisure Self

8/10

Excellent

11 Oct 2024

Harland

Historic comfortable 3 star Hotel in the centre of town with friendly staff and good value meals

Leisure Self

10/10

Exceptional

11 Sep 2024

Iain

Solo Business Traveller

Arrived late and left early.

Breakfast was excellent, bed was comfortable, shower was hot.

Carpark was full when I arrived at 2140 however.

Business Self

8/10

Excellent

04 Sep 2024

Bryan

An old building but generally in good repair. It was so hot in the corridors to the bedrooms and in our bedroom (12), even with the window open. I look forward to a stay in the winter!

Leisure Partner

8/10

Excellent

28 Aug 2024

Marilyn

Clean and comfortable although room a bit dated. Good to have on site dining and bar.

Leisure Partner

8/10

Excellent

19 Aug 2024

Lynne

Very quiet room and a very comfortable bed. Excellent location. Room wasn't ready when I arrived (4pm). Very warm in the room but a desk fan helped to keep me cool.

Leisure Self

10/10

Exceptional

19 Aug 2024

Sophie

The staff were friendly and helpful. I found the room very restful with a comfortable bed and pillows. It had a homely feeling. Some of the public corridors needed a fresh lick of paint but it was clean and the art work lifted the feel of it. The cooked breakfast was excellent - best I have had in a hotel. I would use this hotel again. A very pretty town and area.

Leisure Partner

8/10

Excellent

10 Aug 2024

Hilary

Lovely inn close to the Jane Austen House Museum

Beautiful location and it’s a charming old inn, but the service was just so-so. They did keep my bad for me while I walked to the Jane Austen House Museum, which was nice and convenient. They have a lovely restaurant/ bar on the main level, but unfortunately the one night I stayed over, they had a 50th birthday party taking place. The DJ music was thumping and vibrating my room until 11:00 or midnight, and I couldn’t get to sleep until it all quieted down. There was no warning or mention of that taking place at check in, or apologies the next morning. Otherwise, I loved the place.

Self

10/10

Exceptional

13 Jun 2024

Verified traveler

Very good facilities including parking and dining. We could check in a bit early and staff was helpful and friendly.

Business_and_leisure Partner

10/10

Exceptional

18 May 2024

Stan

The entire team at Swan Hotel was very friendly and engaged well with the guests. The restaurant was excellent for both breakfast and dinner. Our superior room was large, clean and very comfortable. The hotel was an easy 30 minute walk to Jane Austen’s home and Chawton. Would highly recommend the Swan Hotel for a stay in Alton.

Leisure Partner

10/10

Exceptional

20 Apr 2024

simon

The staff were very friendly and made our stay very comfortable in one word brilliant

Leisure Friends

10/10

Exceptional

01 Apr 2024

Karl

We were visiting Jane Austen House so this was very convenient for us to walk the countryside.

Leisure Partner

10/10

Exceptional

18 Mar 2024

Paul

We really enjoyed our short stay at the Swan. Every aspect of our stay met or exceeded our expectations. The room was very comfortable, food was excellent quality and very good value.
I will be using this Hotel again, when we visit Alton, and would not hesitate recommending the Swan.

Partner

10/10

Exceptional

10 Mar 2024

Anthony

Lovely hotel right In centre of Alton. The room was perfect and the staff were incredible! Exceptionally helpful and friendly always going above and beyond.

Breakfast was 10/10

Cannot fault the place! Will be back in May

Business Partner

10/10

Exceptional

03 Mar 2024

Nelson

Decent stay

Clean room, friendly staff and a nice vegan breakfast.

Partner

10/10

Exceptional

14 Feb 2024

Mark

Great Hotel, lovely staff and perfect location!

I have stayed here for 4 nights, and enjoyed my stay at this hotel!
Thank you to Bethany for greeting me when I arrived at reception on arrival and for her assistance throughout my stay!
Also thank you to Mandy, the overall Manager, for making me feel so welcome!
All the staff here are lovely, which makes it, and I shall definitely be returning very soon!

Self

6/10

Pleasant

02 Jan 2024

Verified traveler

Good Food & Location, could do with a good clean

The hotel is old and a little tired, the room we stayed in was not so clean with mould and grime around the window, dust around the skirting boards and the carpet could do with a good clean. As it was winter and the room is single glazed, the heating could not cope and the room was extremely cold, luckily their was a fan heater available to bring up the temperature.

Their isn’t a lift and the corridors are narrow, not so easy with luggage, especially if your room is on the top floor.

On a positive note, the location is good with free parking, the food in the restaurant is a good standard, service is okay, but often their is no one to be seen and you have to seek them out.

Friends_and_family Family

8/10

Excellent

11 Dec 2023

Ian

Booked the night here as it was cheaper than using a Taxi for travel to and from Odiham. It is a really nice hotel, has all the facilities you would expect. Pretty much like a Premier inn really. I would stay here again.

Leisure Family

10/10

Exceptional

08 Dec 2023

Yuwan

Great Stay at the Swan

The room I stayed in was great. King Size bed, very clean and hand soap, shampoo very nice. Very comfortable stay.

Business

10/10

Exceptional

05 Dec 2023

anthony

Staff were very friendly.

6/10

Pleasant

04 Dec 2023

Verified traveler

Confused staff and cold rooms

Check in was fine. Room was cold, radiators were not on, after going to reception and being told the heating would come on shortly twice, I was given a fan heater, which proceeded to trip the lights. Apparently the heated towel rails dont work as they are waiting to be replaced. Were moved to abother room - this room was fine, but still inconsistencies with the heating, luckily we still had the fan heater.
In the pub restaurant, staff seemed a bit confused at times, staff did not know what ales they had or the difference between ale and lager. We were also told we could eat and were seated on sunday, only to be then told kitchen is closed to prep for sunday lunch. Just seems some more staff training may be needed.
Food that we did have there over the weekend was good however.

Partner

8/10

Excellent

30 Nov 2023

Robert

Really nice place to stay. Could do with a few more staff.

Business Self

8/10

Excellent

26 Nov 2023

Gabrielle

Pleasant

Leisure Partner

4/10

Poor

26 Nov 2023

Emma

We stayed for one night, unfortunately the staff member who checked us in was very unhelpful. Bed very hard, thin walls, cracks in ceiling and wall. We also had water marks as though there was a water leak in the wall.

Leisure Partner