Name: Holiday Inn Basingstoke
Address: Grove Rd, Basingstoke, RG21 3EE, GB

10/10

Exceptional

26 Jul 2026

Nudrat

The staff was extremely helpful and pleasant. They were willing to accommodate our needs and provide what we needed.
We loved the breakfast served each day.

6/10

Pleasant

12 Jul 2026

Lisa

Clean and tidy. Air con in rooms needs work.
Weirdly I had to have a single bed, as the rooms were all taken despite checking in at 5pm
Is want a problem as in was travelling alone, but made me wonder what the case worked have been if I’d travelled with my partner.

Self

10/10

Exceptional

12 Jul 2026

Derek

same as always, clean, quiet and wonderful AC!

Self

8/10

Excellent

06 Jul 2026

John

Room only, good value on a Saturday night. Room was clean

Partner

2/10

Poor

05 Jul 2026

June

I booked this hotel purely on the basis that it had an All Day Restaurant and 24hr room service.
When we asked for lunch, we were told 'Chef doesn't work between 11.am and 5.30.pm!'
Having no car we had to get a taxi to the closest restaurant!
We arrived at 2.pm, their check in time but we're told the room wasn't ready. I'd asked for a quiet room but they put us next to a set of double doors where they bring in all the supplies for the hotel.
We had just done the overnight flight from Toronto and had no sleep or decent food, so this was all very exacerbating.
We did manage to eat dinner there but were served by the most insolent waitress, who all but threw our plates on the table. I heard her mention 'the Americans' a bit later, which of course we are not. I am actually British and my partner is Canadian.
Regardless of who she thought we were, we should not have been treated that way. It was totally unacceptable. We only stayed the one night and I have requested a refund for the remaining 5 nights, which I hope you will grant me. The hotel was falsely advertised and our treatment was disgraceful.
I will say though that our breakfast was fabulous.
Unfortunately I can't say the same for dinner.

Partner

8/10

Excellent

01 Jul 2026

Joanna

We reserved two accessible rooms which were excellent, both had A/C (as it was very hot in the June heatwave )
We had a lovely evening meal and the staff were very helpful and friendly.

Friends_and_family Family

2/10

Poor

26 Jun 2026

Sam

Called at 10:56pm, 10:57pm, 10:58pm, 10:59pm no answer
Called again at 12:57am and got the desk.

I told the nightworker that we would be checking in at 2am after a 4 hour drive. He told me at that point that the aircon was broken, and eventually agreed to give us a 50% refund on our room. He made a note to pass to the morning team.

The room was uncomfortably hot, but we got to sleep around 3am.

In the morning at 8:30am, power tools and loud banging in a neighbouring room startled us awake. Rooms were being renovated.

I went to reception and the woman on the desk claimed that she couldn't do anything.
Had we been told that the air-con was broken ahead of time, we would have made alternative hotel arrangements.
Had we been told at our 2am check-in that there were room renovations being done from 8:30am, then we could have at least tried to get some ear plugs to deal with the noise.

We are touring orchestral performers and this lack of rest will really make our work that much more difficult.

I want a full refund.

Business

6/10

Pleasant

20 Jun 2026

Chloe

The hotel was clean and sufficient for what we needed. Sound proofing between rooms wasn't great

4/10

Poor

18 Jun 2026

Olivier

l'hotel est très vieux et commence a être rénové.

C'est très sale actuellement, et mettre de la peinture sur des murs des années 70 ne suffit pas .

Lors de mon arrivée,, j'ai eu une chambre refaite avec une literie confortable et une douche très petite mais récente.
Par contre, les draps étaient sales et déchirés...
Ma chambre donnait aussi sur un parking rempli de détritus.

il y a du bruit toute la nuit, il faut obligatoirement des boules Quies.

Je n'y retournerai plus jamais .

Self

6/10

Pleasant

15 Jun 2026

Arthur

Poor premises that really needs refurbishment. Well overdue. Stuck in the 80’s. Bar / Restaurant Food options were very poor

Business Self

6/10

Pleasant

02 Jun 2026

Paul

Nice upgraded room but needs a bigger bed. Staff at breakfast were very slow and often nowhere to be seen. Poached eggs took 15 mins and were hard on arrival. Nice hotel, good location, plenty parking. Just needs more attention by breakfast staff!

Partner

8/10

Excellent

01 Jun 2026

Christina

We had an issue with the shower head hose, but asked for maintenance to sort it. Which they did promptly which was very nice.
The ac didnt work our entire 5 day stay, which was very unfortunate, as it was incredibly hot.
We did not eat at the property, can not review that aspect.
Their were little cleaning things that could be attended to, such as someone hung banners in our room, and they could have been taken down entirely instead of leaving staples and buts of paper on the walls.
The bin bags for the garbage cans are very small, and you cant out much in them before the bin bag falls inside.
The tip outside was over flowing, with many pallets laying about. Which was unfortunate. But what can you do when you get a large delivery.
Still a nice friendly place to stay.

Partner

8/10

Excellent

26 May 2026

Richard

Overall excellent service but slightly let down by a lack of staff during the afternoon and evenings over a weekend. Limited menu for the restaurant. Superb breakfast service.
Very comfortable and well equipped rooms.

Partner

8/10

Excellent

26 May 2026

DARIEL

The hotel could use more staff. It seemed to be running a small number!

Self

8/10

Excellent

24 May 2026

MARK

Hotel was clean and tidy . Looks like it’s being refurbished .Good breakfast . Meals in evening poor menu do to refurb

Partner

6/10

Pleasant

19 May 2026

stephen

On arrival, there was nobody on the reception desk, and after waiting for a short while we had to go and find a staff member to check us in. The rooms whilst dated were clean and comfortable. Having booked a dinner bed and breakfast rate, we were disappointed to find that the dinner options were very limited, due to the hotel being refurbished according to a staff member. Breakfast buffet the following morning was fine, there was a good choice of hot and cold food. The coffee machine was out of beans though and once refilled would not work, which was disappointing. Overall a decent hotel, the main issue being the renovation and an apparent shortage of staff.

Family

4/10

Poor

18 May 2026

George

Misleading standard room photos that give you the impression that it’s a double bed. I arrived and was checked in to my twin room! Won’t be staying again, staff were less than helpful and made out the whole hotel was full so couldn’t change my room, even though I could book a room on Hotels.com for that very night.

Self

10/10

Exceptional

16 May 2026

Allan

Good

2/10

Poor

10 May 2026

Lucy

The hotel is under refurbishment so building work going on. (Not advertised)
Queen room booked to be told one wasn’t available because I had booked a standard. Had to contact Expedia who then refunded a small amount for inconvenience.
Paid for three course dinner to be told there was only pizza or curry available no starters so had chips instead, did not eat curry as was undercooked chicken. Wrong dessert was then given out. (We were not the only disappointed diners with some asking refunds and leaving)
Sleep was terrible beaming light from big gap under door all night. Slamming door throughout the night.
Would not recommend would not return.

Partner

4/10

Poor

22 Apr 2026

Alberto

Old. Uncomfortable. Super Low level

Self

4/10

Poor

08 Mar 2026

Amanda

Hotel rooms let this holiday inn down the staff are very attentive, the room was clean, the bed is very uncomfortable, the pillows lumpy and the air con didn’t seem to be working, very disappointed as we have stayed holiday inns all over the country, this has been the worst

Partner

6/10

Pleasant

08 Feb 2026

Sarah

Staff were very helpful, particularly front of house on 7th Feb, who sorted out the missing lampshade ( a bare bulb one side of the bed is not a great first impression) and the heating as the room was freezing on arrival.

He also ordered a taxi ( Alpha) 2 hours before our booking at The Anvil Theatre. Taxi didn’t arrive, he chased and they said 5/6 mins, still didn’t arrive, he called again and the taxi clearly hadn’t left, luckily we hadn’t drunk anything so we rushed to our car and drove ourselves, and ran from the car park, made it with 10 mins to spare.

Bed v comfortable, food good. GB News playing at breakfast not ideal, a bit far right and racist for many peoples taste, perhaps go more neutral with BBC?

Partner

6/10

Pleasant

05 Feb 2026

Elaine

The room was clean but looked tired. The bathroom wood was wet with possible leak coming from bath, the sink was very slow in emptying & the toilet took a long time to fill after flushing

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Kathryn

comfy stay, thank you

Business

10/10

Exceptional

18 Jan 2026

JOHN

excellent service of high quality throughout. A pleasing overall experience .Hopefully to be repeated in the future. Well done .

Partner

10/10

Exceptional

02 Jan 2026

Rachel

Clean comfortable room with excellent breakfast.

Partner

2/10

Poor

16 Dec 2025

David

For the second time in 2 weeks and in different rooms I’ve stayed and had a problem with the heating. This time the bathroom was so cold I felt unable to have a shower. I reported the issue to the reception and the guy said there was nothing he could do as I’d pre- paid. I told him I was unable to accept that and he then said he would get the reservations manager to call me. Guess what? No call as yet. Absolutely appalling. The hotel is very tired and out dated too.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Chris

Clean room
Good price
Happy with the hotel

6/10

Pleasant

29 Nov 2025

Terry

Rooms are very tired but its a budget Hotel so you get what you pay for. Staff very good breakfast was ok.

Partner

10/10

Exceptional

10 Nov 2025

David

Standard spec,
A bit sparse
But as
You would
Expect

Partner

8/10

Excellent

31 Oct 2025

Yvonne

Had to ask to clean the room and empty bins After that we brought bigger waist bags the room was kept tidy and cleaned. The room was ansaccessie room but not suitable for severely handicapped person with one arm and mobility problems
The staff were brilliant and polite

Business

8/10

Excellent

10 Oct 2025

Darren

Last minute stay but clean, comfortable and a pleasant member of staff on reception !

Business

10/10

Exceptional

28 Sep 2025

Elisabeth

Good clean modern property. Staff very friendly and helpful.

Leisure Self

8/10

Excellent

31 Aug 2025

Adam

Did the job for a overnight stay

Reception staff was not very helpful
Could not be bothered attitude

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Danielle

Limited parking. Bar isn’t open late. No lift but only ground & first floor building anyway. 2 of the 4 pillows were lumpy. However, it was clean, the staff were lovely, breakfast was ok, location was convenient. I would stay again if the price was right!

Leisure Partner

10/10

Exceptional

21 Aug 2025

Louise

I booked

Self

4/10

Poor

17 Aug 2025

Richard

Not fair to provide rooms with broken facilities.

Choose a hotel with aircon. Our room wasn't working and had a plug-in fan and a heater (so clearly a known issue). Window barley opened so on one of the hottest days it was like a furnace. Got no sleep. Kept awake by heat, fan noise, and noise and light from outside given we could not close the wooden blinds. Had to phone reception at 3am (!!) to ask them to request the car outside playing music and shining lights into our room to leave. 2nd night we got moved to a different room. Totally different experience to actually get what we paid for and be able to sleep. Even though hotel is very tired and needs updating, it can be forgiven if you are actually comfortable and able to sleep.

Partner

8/10

Excellent

09 Aug 2025

Nicholas

Great Hotel, friendly, clean and welcoming

good, clean hotel, our room was beautiful and very large for a family of 4. we had a double and 2 sofa beds. Unfortunately one of the beds was very bumpy and uncomfy so my son chose to put mattress on the floor where he discovered the mattress to be really thin and he did not get the best nights sleep (this was not reported to reception as it was late at night, I'm sure they would have helped if they were informed) The staff at this hotel were incredibly helpful, friendly, kind and professional. The food was delicious and fairly priced. location for us was perfect as we booked the hotel for a half way point on our journey. It was a pleasure to stay here and we would definitely stay again and recommend it.

Friends_and_family Family

6/10

Pleasant

26 Jul 2025

Andrew

It great

Air conditioning unit leaking water in first room so was relocated. The only room they had left had an air conditioning fault so room only had a fan. The room temperature was in excess of 30 degrees so had a bad nights sleep. Staff were very apologetic.

Business

6/10

Pleasant

05 Jul 2025

Terence

holiday inn, Basingstoke

the reception area excellent, and that is where it stops, and up grade nedded in hall ways carpets worn out, as for the rooms carpets stained, decorating does not look its been done for a very long time, miss match on celling, ie colours, tv very old, plug missing in the bathroom sink, over bath shower, the breakfast was ok, but had too ask staff for eggs as buffet trays not filled up, staff not keeping an eye on that, customers waiting for them to be topped up, if you want a cheap over night stay and not bothered about rooms etc go for it, we have stayed at other holiday inns are were all lovely but sadly not this one, will not stay again, thats we have given it 3 stars needs up dating badly.

Partner

10/10

Exceptional

04 Jul 2025

Mary

All good

8/10

Excellent

03 Jul 2025

Donna

The carpet in the corridors are so old and are in need of change! It’s a poor look!
My experience at the lounge restaurant was not good but the managers manner was exceptional to overcome the issues.
He was to be highly respected and commended for the way he dealt with a few issues we were encountering.

Friends_and_family Family

8/10

Excellent

29 Jun 2025

Rajinder

Really bad air conditioning. Staff is very good try help us but somethings they can’t do

8/10

Excellent

09 Jun 2025

C J

Short staffed so difficult to find someone for help. Duty manager/receptionist was clearing dinner tables when we arrived and the bar tender had a queue so nobody to check us in.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Helen

Enjoyed my one night stay. Thank you l

Leisure Family

8/10

Excellent

17 May 2025

Gill

Comfortable room although none have walk in shower. Did look a little tired but friendly and helpful staff.

Self

8/10

Excellent

15 May 2025

Lesley

Comfortable and lovely staff. Ground floor room which suited my mobility. The room was clean and airy, but sadly the bathroom could have used a bit more cleaning! (The lower toilet bowl was stained, and I don't think anyone had cleaned the bathroom door in some time! It was splashed and grubby.)

Leisure Self

6/10

Pleasant

03 May 2025

David

Don't stay on ground floor

Was woken at 0500 by the person in the room above getting up.
They were not doing anything loud but the floor creaked so badly it made me wake up.
I checked in late after a long day on the road and did not need this.....

Self

4/10

Poor

30 Apr 2025

Andy

Dated hotel no money spent on it. Several big spiders in my room.

10/10

Exceptional

28 Apr 2025

Joan

Always know you get a decent room at a Holiday Inn. Free parking was good. Staff were very friendly and helpful.

Leisure Friends

6/10

Pleasant

26 Apr 2025

Guy

Theft of food

Not impressed with the room size. Bed too soft and low.
Was surprised and shocked by the fact that a family group of 4 adults were allowed to fill plastic containers with everything from the breakfast buffet to the detriment of other guests. They emptied the bacon, sausage serving trays, also eggs , cereals milk and eventually coffee in thermos flasks. Your other guest had to wait until your staff filled them again. Should this hotel group wish to make profits in the future , your staff should not pander to guests effectively stealing your offered food. Oh yes, they had also filled their plates to overflowing before eating. Disgusting.

Partner

10/10

Exceptional

21 Apr 2025

ravinder

Helpful, friendly staff. Good choice in dining options.

Leisure Partner

10/10

Exceptional

13 Apr 2025

Matthew

S

4/10

Poor

12 Apr 2025

MARK

Lack of Investment

The hotel is looking very tiered, there are no showers and disabled amenities in the rooms are limited, Wife had broken leg 4 weeks before we were due to stay but the only rooms that would suit us as no lift was ground floor, we have stayed here about four times in the last ten years, but this will be our last as the accommodation & prices don’t reflect any investment.

Partner

10/10

Exceptional

23 Mar 2025

wendy

Top hotel for short stays

It's a very nice hotel, situated well not expensive our breakfast was lovely lots of choice

Friends_and_family Friends

8/10

Excellent

20 Mar 2025

Ruth

I would stay again, very friendly staff.

Self

4/10

Poor

19 Mar 2025

Verified traveler

Not going back, heating not working, no hot water

Room was cold - no heating - unit had a spanner - needed servicing. Restaurant closed, but bar fish and chips were lovely. No hot water in the room - very unhappy about this. Breakfast was luke warm not hot. Expected better for the price from a Holiday Inn.

Business

10/10

Exceptional

12 Mar 2025

Christopher

Always consistently good, staff always pleasant helpful and friendly.

Business Self

2/10

Poor

06 Mar 2025

Adam

Terrible overpriced decaying relic

A terrible decaying relic that should probably be pulled down.
Greeted by parking eye if you get fined for pushing the wrong button (tough)
Then proceeding through automatic doors trying to rattle themselves off the hinges.
No investment this century.
Beds are ridiculously uncomfortable,
Just about every surface is heavily stained,
Lights make no sense, hugely overpriced at a push 2 star hotel.
Would avoid at all costs.
2 star property with 4 star price tag, much better available for alot less nearby.

Business

10/10

Exceptional

23 Feb 2025

Chien-Chung

Nice stay.

Partner

10/10

Exceptional

17 Feb 2025

Pam

Visiting friends

The hotel was in a great place for us as we were visiting friends. The room was clean and everything was good for my disabled husband.
We had breakfast both morning and the food was good even offering to cook fried or poached eggs fresh. Sumira was the waitress and she was very attentive and friendly. Kate was in reception when we checked out and she also was very friendly and helpful. All in all a good experience will be returning.

Partner

10/10

Exceptional

16 Feb 2025

Verified traveler

Very good

Very good. Excellent access to food and drinks

Friends_and_family Family

8/10

Excellent

30 Jan 2025

Gillian

This is now our third visit to this hotel and it is our go-to hotel in Basingstoke. You cannot ask for more helpful, kindly and welcoming staff. They always go the extra mile. Professional, pro-active, engaged with our needs. Great location on the outer ring road, conveniently located for snacking outlets (M & S food, Asda) offering great picnic food. Rooms are clean, well-lit and well designed. Good sound insulation between rooms, excellent sound insulation from the outside, so zero traffic noise. Offsite fitness facilities, pleasant restaurant and upstairs lounge. Great breakfasts. I enjoyed an excellent grilled salmon and salad, my husband had a great steak. Thank you everyone for being so kind and helpful again.

Business Family

2/10

Poor

30 Jan 2025

Rami

The hotel room was cold; the heater didn't work, and they tried moving us to 2 other rooms, with the same results, and dirtier rooms that smelled like mold

Leisure Partner

10/10

Exceptional

26 Jan 2025

Kathryn

Although the exterior was a bit dated, the interior was clean and well maintained. Easy parking.Staff were welcoming. Room fresh and pleasant. Breakfast enjoyable. Only downside- noisy neighbours at 6am Saturday.

Business_and_leisure Self

2/10

Poor

24 Jan 2025

Verified traveler

OUTDATED AND COLD

Room did not have heating, one small portable heater available that did not heat up the room. Bathroom was freezing even with the towel heater on. Hot water took about 5 minutes to start. Not a great experience. Hotel was clean and tidy though and staff were friendly.

Business

6/10

Pleasant

13 Jan 2025

Christine

Do Not Stay here in the winter!

We arrived on a very cold day, quite cold from travelling. The hotel was not that warm in the reception or bar area. No heating was on in our room, and it took a long time to start to warm up. it was a guaranteed booking, and even if we had not turned up we would have paid. Since it was one of the coldest days ( so far) of the winter, someone could have put the heating on.
The bathroom was a disaster - only a small towel rail to heat it, and 3 outside walls plus an outside vented extractor. Totally impossible to bath, or shower as very cold. We made a complaint and are awaiting a result. no doubt for most nights it would have been acceptable, but with ice everywhere, a bit more thought would have made things so much better.

Food in the evening pretty dire - tinned soup and a roll with no butter - really for £6?

I will not stay in Holiday Inns again, although my past experiences have all been good ,

Partner

10/10

Exceptional

29 Dec 2024

James

Excellent all round.

Rated all as excellent. You can trust Basingstoke Holiday Inn. It was an excellent room with nice lighting ambience. Breakfast (full English), you guessed it - excellent.
James Hubbuck.

Self

8/10

Excellent

26 Dec 2024

Denise

Comfortable beds and nice breakfast

Leisure Partner

8/10

Excellent

22 Dec 2024

Tracey

Good priced hotel

Nice hotel, friendly staff. Noise from room above and doors slamming. Will stay again, but bring my own pillow. Pillows are lumpy.

Partner

10/10

Exceptional

04 Dec 2024

Christopher

Great staff who are very friendly helpful and guest oriented. The rooms are clean, comfy bed, good food options but could do with some improvements to the structure.

Business Self

10/10

Exceptional

29 Nov 2024

Verified traveler

Good nights sleep.

Clean, good size comfortable room with easy parking.

Business

8/10

Excellent

27 Nov 2024

Robert

Holiday Inn Basingstoke

an older IHG hotel, reception, bar and restaurant area were clean and modern.
The room was tired and in need of updating

Partner

6/10

Pleasant

17 Nov 2024

Kery

The good, bad and ugly

Good location. Free parking. Very friendly staff.

Lack of heating in the room. Radiators wouldnt turn on and air system was useless. The room was cold.

Room a little tired

Bed was uncomfortable. Mattress needs changing as the edges were lumpy and you rolled back into the middle of the bed.

Duvet & sheets were soft and warm.

Room was dusty in parts. Room not hoovered properly & i found several maltesers around the bed. Obviously from previous occupier.

Tv was a good size.

I've stayed in this hotel a few times and its always been fine. This was a disappointing stay this time. Glad only 1 nightas not sure i could have stayed a 2nd night.

Partner

10/10

Exceptional

09 Sep 2024

Simon

Clean rooms. Nice staff. Good location with Parking facilities.

Business

8/10

Excellent

26 Aug 2024

Anna

Good recent stay for Car Fest, newspapers were ordered but not delivered, breakfast was good, perfectly adequate.

10/10

Exceptional

19 Aug 2024

Jennifer

The staff were unfailingly helpful and pleasant. The room was clean and comfortable

Leisure Self

10/10

Exceptional

18 Aug 2024

Sam

Restaurant staff were especially helpful

8/10

Excellent

13 Aug 2024

Carolyne

Good clean hotel which was ideally located for our trip.

8/10

Excellent

03 Aug 2024

Kate

Great for overnight stay, easy to find. Clean and comfy. No issues

Leisure Partner

10/10

Exceptional

28 Jul 2024

Fazl e

We had a brilliant 2 night stay here. The staff were very welcoming and accommodating especially Alex who went out of his way to cater for our needs. He was kind and compassionate.
Also, Sikandar made sure we had a smooth stay :)

Leisure Family_with_children

10/10

Exceptional

23 Jul 2024

Henk

know rhe hotel for years being reliable

10/10

Exceptional

21 Jul 2024

Chris

Having a Lounge area where you can relax and have a drink,,very good,

Leisure Partner

8/10

Excellent

17 Jul 2024

Christopher

Stayed here many times before but on this occasion, my stay was ruined by firstly an “elephant” like person in the room above mine who stomped around loudly until the early hours of the night, which was then topped off by the staff who decided to use the fire exit next to my room to have a smoke and the loudest chat whilst coming in and out slamming the door each time, reported to reception who could only apologise.

Business Self

10/10

Exceptional

16 Jul 2024

Rebecca

Really good stay, staff were vey helpful and polite and made the room extra special for my friends birthdays 😊

Friends_and_family Friends

10/10

Exceptional

14 Jul 2024

deborah

Quick friendly check in, just what was needed after a long drive

Partner

4/10

Poor

07 Jul 2024

Dean

Not one clean table for breakfast

Room was comfortable and well appointed, there was a cheese biscuit on the floor when we got there, this was still there when we left even though cleaners came in on 2nd day, so cleaning not up to scratch. 1st breakfast experience was so bad we cancelled 2nd day. We arrived to see one table of 4 in use and every other table was dirty, we found the least dirty one and cleared it ourselves, no teaspoons, tea plates, bread, we were there 30 mins 2 other people came in and had to clear own tables, awful experience.

Partner

10/10

Exceptional

30 Jun 2024

Paul

Very comfortable

A particularly helpful welcome to an early check in before heading for a function. A comfortable and clean hotel with an excellent breakfast. The only negative is that the hotel, which I have been using for the last 5 years, is showing signs of age - probably ready for an. overhaul. Still very recommendable.

Friends_and_family Family

6/10

Pleasant

16 Jun 2024

Verified traveler

Worst night sleep I’ve ever experienced!

On arrival and after booking a double bed, we were informed that only single beds were available, eventually and after complaining we were put in an accessible room with double bed!
Reception staff were not polite and didn’t even tell us where the room was!
Extremely noisy room, fire alarm went off at 1:30am with lots of noise for the following 30 mins, room above constantly walking around and banging. Took ages to find a member of staff, informed them about alarm and noise but seamed nothing was done, noise above restarted at 6am!
In all, one of the worst nights sleep I’ve ever experienced at a hotel, staff didn’t seam to give a damn?
Holiday inns are generally ok but would not stay at this particular hotel again, especially after this experience.

Partner

4/10

Poor

14 Jun 2024

Ash

Sound leakage and smelly shower curtain

You have a sign saying i should inform staff if im not having a 10/10 experience, i did this twice and in both onstances there was nothing the staff did to either resolve my issue, or to compensate me for the issue

Business

2/10

Poor

10 Jun 2024

Huda

My experience was terrible. They were not clean. They were not nice. They were not accommodating. The whole experience was terrible and I would never look back. They were not helpful when I needed help all in all it was just a very bad experience. They were rude.

4/10

Poor

27 May 2024

SKYE

It is a property that is good for an overnight stay as has reception open 24/7 and is close to freeway.

Leisure Family

10/10

Exceptional

14 May 2024

Priscilla

Good hotel.

We chose this area as it’s close to Heathrow and the perfect launching place for our touring holiday in England. This Holiday Inn is clean and comfortable and the staff are very friendly. On arrival we grabbed a snack in the bar before retiring for the night. Breakfast in the morning was a full English breakfast to help us start the day.
Car park is included and there were plenty of spots. Ask for a ground floor room if you don’t want to lug suitcases up the stairs!
Good linen in the room with everything you need at hand. No USB charging in the room but plenty in the common area.

Partner

10/10

Exceptional

21 Apr 2024

anthony

very good

10/10

Exceptional

24 Mar 2024

Gareth

Very friendly stay

Lovely stay very welcoming staff and helped us out when we was in need with a sewing kit which Was extremely helpful