Name: Village Hotel Basingstoke
Address: Plot W, Basing View, Basingstoke, RG21 4EQ, GB

10/10

Exceptional

17 Jul 2026

PAUL

Clean room and hotel great for parking and the staff really helpful , a perfect one night stay ,we will use again, thanks

Partner

8/10

Excellent

17 Jul 2026

David

All good

Self

10/10

Exceptional

14 Jul 2026

Bimal

Great hotel.

10/10

Exceptional

12 Jul 2026

Steve

A clean well equipped hotel with super helpful staff. We were travelling from Devon to see a show in London so getting back home on same night not possible. This was a third of the cost of london equivalent hotels but far better than most. Plenty of late trains to Basingstoke leaving us closer to home after a sleep in a very comfy bed.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Christopher

No point nobody as listens but I will say that I feel the staff are abusive

Self

8/10

Excellent

04 Jul 2026

Christopher

Checked in at 5pm and the reception were professional but very robotic and not really welcoming so not a great first impression. The room is very modern with 2 USB ports next to the bed.
The bed was very comfortable and had an excellent sleep.
The TV is 65 inch Samsung which has Sky Sports. No apps for YouTube or no option to Chromecast from your phone. The TV picture quality is excellent.
The air conditioning was excellent but kept switching off so I guess it’s motion controlled so if you’re not moving in the room it switches off.
The bathroom was small but has an excellent lighted shaving mirror.
The shower offers both rainfall and hand held shower option. The water pressure is good too. Tea and Coffee in the room. The room and bathroom are very clean but I didn’t have a window in the room and only a small window in the bathroom which looked out onto a wall. The room wasn’t clean during my two night stay and I didn’t have any Do Not Disturb sign on the door. I guess they must have just forgotten to service my room.
The WiFi is free and fast and doesn’t drop out. Vodafone and O2 had no service in the room I was in but you could make a phone call even though it only had one bar of signal strength. No fridge or safe in the room which was disappointing. For people who want to stay fit there is a nice gym. The is a Starbucks Coffee in the hotel and an amazing Waitrose Supermarket about 0.6 miles away which even has a cafe. The main shopping mall is about 1 mile away and is abo

Family

4/10

Poor

28 Jun 2026

Alicia

Gym music until 11pm and from 7am on a Sunday and so loud sleep is impossible. I could even hear it through headphones. Staff were aware of this being an issue but no attempt to turn the music down and I wasn't allowed to move rooms so I left early. Really disappointing - what's the point of a hotel stay if you can't sleep? Lumpy pillows so better to bring your own and my shower wasn't working very well. I've stayed here for 2 years but this will certainly be the last time.

Business

8/10

Excellent

21 Jun 2026

Francis

The bar drinks were overpriced.
Food was quickly served and well presented

Self

8/10

Excellent

14 Jun 2026

Emma

Stayed 12th-14th june. Staff were friendly and helpful. Room was clean etc. Only one downfall .... I booked a room and they charged me to park in the carpark 😂 , but when you go outside and look at the signs. It says free from Friday to Sunday. But otherwise excellent. I cannot fault the place. It was modern, clean, lively . Very happy and would stay again

Self

4/10

Poor

08 Jun 2026

Matthew

Room smelt of cigarette smoke & was in need of a good refresh. Bar staff seemed overwhelmed & not very helpful.

Self

10/10

Exceptional

07 Jun 2026

Peter

Staff are friendly and rooms are of a good standard for money paid.

Breakfast had a good selection

Parking is not free anymore

Partner

10/10

Exceptional

06 Jun 2026

Monika

Double room, third floor, towards road, king bed. Different room layout w bathroom at window front. Good shower. Blackout blinds. Restaurant and Starbucks on site. Chargeable gym and pool. Easy self-check-in-point. Good wifi. Would stay again. Thank you

Self

10/10

Exceptional

05 Jun 2026

Stephen

Just fantastic, great gym/pool

Partner

10/10

Exceptional

31 May 2026

Hayley

Great New Check in, via computers, staff on hand to help.
Well decorated throughout
Delicious breakfast, although more GF options would be great
Great room (very random see through optional bathroom doors though) not sure who would want that!!??
Nice, quiet room though, great black out blind in bathroom & Lovely shower.
Great staff, particularly Zara on the desk at check out, she was so friendly.
Only annoyance was having to pay £5 per night to use the pool. So we didn't bother. But would've made it 10/10 if included in the price

Friends

10/10

Exceptional

31 May 2026

Monika

Loved our stay here! Friendly staff, daily gym access, Starbucks in the lobby, a wonderful walking path behind the hotel we could take to the Street Bakery to the east, and easy walking access to a huge Waitrose, the train station, and The Malls for shopping and loads of restaurants! We also loved Eastrop Park:)

Partner

10/10

Exceptional

25 May 2026

steve

clean, modern, great facilities (gym and pool)m, room service food and comfortable. Great shower and air con. Really good value and free parking at weekend,.

Self

10/10

Exceptional

24 May 2026

Paul

Food was ok
But the hotel was excellent modern and comfortable

Self

10/10

Exceptional

17 May 2026

Sarah

Lovely Hotel

Self

8/10

Excellent

16 May 2026

Robin

Good breakfast as usual

Self

8/10

Excellent

10 May 2026

jennifer

Disappointing that extra charges for amenities were applied. Hotel location is not great.

10/10

Exceptional

10 May 2026

Debbey

Very modern and stylishly decorated. Very friendly and helpful staff. Although compact, the room was very well appointed with all the amenities for a comfortable overnight stay. We didn’t use the bar and grill restaurant or the Starbucks but these seem to be well patronised with a great vibe. We will certainly look to use Village Hotels in future

Partner

8/10

Excellent

04 May 2026

Martin

Good hotel. Great staff. Not sure about the glass door into the bathroom.
We had six rooms booked and nobody liked the lack of privacy in the rooms.

8/10

Excellent

02 May 2026

Michael and Stephanie

Lovely clean room, the bed was super comfortable. The breakfast was lovely, a good range.

Partner

10/10

Exceptional

26 Apr 2026

Ian

We arrived late and the evening staff were unbelievably helpful and a special shout out to Zara, a very pleasant lady on the front desk.

Business

10/10

Exceptional

26 Apr 2026

Marc

Clean and friendly staff. Room was very comfortable. Gym and pool are awesome. Would absolutely stay again

Self

6/10

Pleasant

25 Apr 2026

Iain

The stay in the hotel was decent, but I would say the staff were not particularly helpful. I asked numerous times about the parking situation at the hotel to be met with disinterest.

4/10

Poor

24 Apr 2026

William

Room wasn’t cleaned despite putting the sign onto the door the evening before. When going to reception the first morning, the lady on reception was rude and abrupt, with others standing nearby.

4/10

Poor

23 Apr 2026

Trevor

This hotel is fine as long as you are not put on the second floor which is right above the 24 hour gym they have in the hotel. You will hear everything loud music to running machines etc, the staff seem to know it is an issue but it seems the hotel do not want to fix it. The first night I got very little sleep and they could not move on the second night I got moved to another floor and it was fine

Business

10/10

Exceptional

12 Apr 2026

James

Excellent from start to finish. From Zara's warm and friendly welcome to the peaceful environment, I enjoyed the positive vibe, peaceful sleep and great facilities. Would highly recommend and will be back in future

Self

8/10

Excellent

11 Apr 2026

Vanessa

I really liked my room: clean, modern and functional. The QRCode based room service was a big 1/5 stars for me. Menu item availability wasnt current and it took 40 minutes to sort this out with a chat bot firstly, no promised human (waited 20 minutes) a guy on the phone who wasn’t on the site and who suggested I go downstairs with my query (! Room service man!) a chat with reception, another chat with reception…..I did eventually get my dinner delivered to my room. It was nice.

Self

10/10

Exceptional

05 Apr 2026

Nigel

Great stay, small room - but clean, modern and super functional. Great Gym, Starbucks and food onsite

8/10

Excellent

05 Apr 2026

Tracy

Great hotel with lots of amenities, well stocked bar, and great breakfast buffet.

The only downside was the room was quite compact, and we stayed 2 nights and didn’t get fresh towels etc during our stay.

Friends

8/10

Excellent

05 Apr 2026

barry

Excellent

8/10

Excellent

31 Mar 2026

Sandra

Rooms were lovely. Apart from the glass door separating it from bedroom. It only had privacy glass and could still see person sitting on the toilet. Apart from that everything was fine

Partner

10/10

Exceptional

30 Mar 2026

ANDY

Easy check in and the hotel was very clean, modern, with pretty much you could ask for under one roof.

Partner

4/10

Poor

22 Mar 2026

Sarita

Always had good stay with village before but this time there was problem at check in as I booked through Expedia. Paid through Expedia, and only had to pay for late check out at hotel but they tried to take full stay and the extra payment. They kept saying there was issue as there was insufficient fund in my card but I had already paid for stay. They blamed Expedia for this. Already a bad start to the stay. The rooms itself are good then when it came to the next day, even though we paid for late checkout cleaning staff opened the door while we were sleeping at 11. No knock prior. Overall bad experience this time.

Partner

10/10

Exceptional

21 Mar 2026

Carol

Great for an overnight stay, beds very comfortable

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Carina

We stayed only for a night but it was very comfortable and looks amazing!!

Partner

8/10

Excellent

15 Mar 2026

Stefan

Hotel is reasonable, staff are good and rooms are a standard size, beds are very comfy, not the best area but ideal if you want to get the train (10 min walk)

Partner

8/10

Excellent

11 Mar 2026

Jason

Only stayed in room, was nice

6/10

Pleasant

09 Mar 2026

Nathaniel

The privacy setting for the shower screen didn't work, but at least the window opened to help cool the room down. Comfy enough bed and friendly staff.

Self

10/10

Exceptional

07 Mar 2026

Dawn

I have no issues with this Hotel it was very clean and presentable. It is also incredibly quiet at night.

I would highly recommend.

Self

10/10

Exceptional

25 Feb 2026

Daniel

Cant complain about anything. 5 star

8/10

Excellent

24 Feb 2026

scott

Rooms were great, clean, modern, and cosy. Not big but all you need

Self

4/10

Poor

22 Feb 2026

Leighton

Hotel rooms are not sound proofed at all, can here the slightest noise from next door and above. It was so bad I drove home in the middle of the night rather than staying in the room, will not stay here again.

10/10

Exceptional

22 Feb 2026

Gary

Staff were excellent and very helpful

Self

8/10

Excellent

18 Feb 2026

Chris

The room was clean, staff were friendly and courteous. The breakfast was good . Nice swimming and again the staff were friendly and helpful.
There were two problems with the room. The first was the wall to the bathroom and toilet. We did not like the glass door and cannot see the point in having a transparent wall, albeit it can be made semi-transparent, so were not happy with this. The other, more minor, problem was the size of the cups in the room. They were far too small for tea or coffee other than espresso, which we didn't want.

Partner

10/10

Exceptional

17 Feb 2026

Chelsie-lea

The bed was so comfortable, pool was amazing, staff were so kind and the hotel was so clean and aesthetically pleasing. The best stay

4/10

Poor

15 Feb 2026

Laura

The room was so tiny we struggled to move around and the bathroom is in the room so there’s no privacy at all. Really awful set up especially if travelling with another person.

Leisure Partner

6/10

Pleasant

15 Feb 2026

christian

First of all staff,I was not given accurate information concerning breakfast and there was no option for people that do not eat pork, the receptionist at the check in was being dismissive to attend to our case. In the room there should be toilet brush for the WC unless you want guest to keep the toilet messy.
There should be complimentary water, tooth brush and toothpaste in the room for guests.

Partner

10/10

Exceptional

15 Feb 2026

Natasha

Staff in reception were great very informative and helped us check in on the self check in machine. Room was clean and modern really great powerful shower. Used the pool sauna and steam room was all really good. Breakfast was lovely

Partner

6/10

Pleasant

07 Feb 2026

Alan

The shower was a strange set up because the water went all over the place and into the carpet plus everytime you went to the sink or toilet after using the shower you ended up with wet feet time and time again. Very strange
We also believe the extracter the shower didn’t work either.
We came into the hotel at 10.20 and couldn’t get a drink from anywhere. Very disappointing

Partner

6/10

Pleasant

03 Feb 2026

Steve

Room was good but disappointed with extras as no biscuits or bottled water, which I’d have expected at the price. Checking in was impersonal and hectic and disappointed that the hotel carried no spare toothpaste kits - I’d forgotten toothpaste - as most hotels in this price range would. Making money seemed a higher priority than customer care.

Business

10/10

Exceptional

25 Jan 2026

Karen

Staff very attentive.
Food was lovely.
Great size bed, however the space in the room is limited.

10/10

Exceptional

20 Jan 2026

Dawn

T

10/10

Exceptional

19 Jan 2026

Anthony

Good quality hotel would recommend for a stay

Leisure Family

10/10

Exceptional

07 Jan 2026

Maricar

Staff Sarah from reception and Becky from pub&grill restaurant are very helpful to us.

Leisure Family_with_children

8/10

Excellent

05 Jan 2026

Douglas

Clean , good facilities

Partner

10/10

Exceptional

02 Jan 2026

David

Wonderful hotel. Planned to stay for 2 nights ended up staying for a week. Very comfortable room, great breakfast and amenities. All the staff were amazing in particular Zara, Alex and Becky. Thanks to you all for making my stay truly memorable. A happy new year to you all.

Leisure Self

6/10

Pleasant

29 Dec 2025

Anthony

Breakfast is a disaster. Waited to get eggs, tea and toast now cold. Never mind pop some warm beans on that will warm it. Oh no beans!!
Wait again at least they will be hot, when they arrive, freezing cold, never seen any heat. Maybe not bother with breakfast next time. It should never be that hard.

Partner

10/10

Exceptional

27 Dec 2025

LUCY

Incredible stay once again over the Xmas period
Clean comfortable and the gym was even open so we could burn off the piggy feeling

Leisure Partner

10/10

Exceptional

22 Dec 2025

Lance

Staff were excellent, very friendly & helpful, nothing was a problem!

Partner

8/10

Excellent

12 Dec 2025

Andrew

Spotless room, great location.

10/10

Exceptional

09 Dec 2025

Kizie

Wonderful stay and lovely staff!

8/10

Excellent

06 Dec 2025

Nicola

Very friendly and helpful staff.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Nathaniel

The room was good enough, and quiet enough for the most part. Staff were attentive and helpful through the check-in process.

Business

8/10

Excellent

23 Nov 2025

Gareth

Room was very clean. Nice and quiet in the evening staff were very friendly.

8/10

Excellent

23 Nov 2025

Stefan

Clean hotel, comfy beds & gym.
Hotel is situated in the business estate so not much around but train station only 10-12 mins away.

Partner

8/10

Excellent

21 Nov 2025

Kelvin

Nice room and made to feel welcome on arrival. Breakfast was ok, it depends when you have it, the earlier the better otherwise it was a bit mush!

Partner

10/10

Exceptional

19 Nov 2025

Sharon

Welcoming staff. Beautiful (small but fine for us) room. Great bed and bedding. Fabulous shower. We stayed in a Clubroom on floor 5. In the evening the bar/grill had a great vibe. Lovely grilled chicken wraps and chips for lunch.

Partner

10/10

Exceptional

17 Nov 2025

Arran

Room was spotless, everything as you’d expect

8/10

Excellent

17 Nov 2025

Valerie

WAS VERY NICE

Leisure Partner

10/10

Exceptional

16 Nov 2025

Markus

All good

Partner

10/10

Exceptional

02 Nov 2025

Jill

Yes

10/10

Exceptional

27 Oct 2025

Paul

I want a good night's sleep, and a healthy breakfast. I got exactly what i wanted. I was a very happy Teddy.

Business_and_leisure Self

8/10

Excellent

27 Oct 2025

Aran

Good, self check in may be a bit problematic

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Katrina

Bit of a walk from the train station to the hotel (recommend taxi or uber), but once I got there, it was so nice to be able to relax in a comfy and spacious bed. Recommend going to the gym & swim facilities too; liked the steam room and lane swimming. Changing rooms excellent size. Relaxed atmosphere and helpful staff.

Bed so comfy I accidentally slept 10 hours and almost missed breakfast, but when I did go down to eat, there was still plenty of choice and room to sit. Would have liked there to be a hot chocolate option instead of just tea and coffee but that’s just personal preference.

In the evening, I liked the chicken health bowl and the comfy seating.
Overall, I would recommend the village hotel and would go back again. Many thanks.

Leisure Self

10/10

Exceptional

19 Oct 2025

fatou

Was amazing

8/10

Excellent

16 Oct 2025

Ann

Everything was good

8/10

Excellent

09 Oct 2025

Abiola

One night stay

Bathroom was very clean

Business

6/10

Pleasant

28 Sep 2025

David

Breakfast a bit of a let down for the price, very little choice.

Partner

8/10

Excellent

26 Sep 2025

Robert

Shower room flooded and the breakfast was cold.

Leisure Partner

8/10

Excellent

26 Sep 2025

Thomas

Convenient location
Clean
Good service.
Very good all round experience
TW.

Partner

6/10

Pleasant

23 Sep 2025

Alex

Smart but noisy depending on room no.

This hotel was great for a quick stop over, however isn’t the best for quality of sleep. It might depend on which floor you stay on but our room was directly above the gym, which in the early hours woke us up with the music and dropping of weights. It’s a shame as the staff, facilities, pool area and room were all of great quality for the price and very comfortable. I might consider another stay but would definitely request the furthest room from the gym area.

Partner

10/10

Exceptional

13 Sep 2025

Peter

One night stay

This is a really good hotel plenty off amenities , very close to shops and the train and bus station.
Room very nice and excellent shower.

Self

10/10

Exceptional

11 Sep 2025

Megan

Very good!

Very comfortable, modern, good size room, clean, friendly staff, lovely facilities - pool etc, very spacious shower, quiet, the list goes on!!

Partner

10/10

Exceptional

03 Sep 2025

Beth

Small but lovely room, only one small window which was in the bathroom and the shower wasn’t powerful enough but I had a nice stay

Self

8/10

Excellent

01 Sep 2025

Holly

Staff were friendly, hotel was clean, comfy bed, quiet area which is walkable to town centre. Although noise from within the hotel did disturb us the throughout the night.

Leisure Family

10/10

Exceptional

01 Sep 2025

Beverley

Lovely hotel staff were all friendly and polite

10/10

Exceptional

28 Aug 2025

Mark

Zara & Aurelia review from Mark Devereaux

Zara at your front of house is an absolute asset to your hotel. She made me feel very welcome and took care of my requests swiftly. Zara is probably the most friendly and proactive hotel front of house staff I have met in years and I stay in different hotels 4 nights a week.

Aurelia in the gym had the most amazing energy I have ever came across for a member of staff working in and around a hotel gym.

Village hotel Basingstoke either has exceptional leadership or is just very lucky to have staff like Zara & Aurelia. I imagine it’s both.

Business

8/10

Excellent

26 Aug 2025

Mark

Best hotel in Basingstoke

Sports bar hotel

Partner

8/10

Excellent

23 Aug 2025

Michelle

Easy place to stay when travelling. Room small but fine, aircon was good.

8/10

Excellent

21 Aug 2025

Tommy

One Night Stay

Convenient location, clean and tidy. Good service.
TW.

Self

10/10

Exceptional

18 Aug 2025

Lance

Recommend

Friendly staff, comfortable stay, excellent breakfast, clean & tidy, very impressed with a modern hotel.

Partner

10/10

Exceptional

15 Aug 2025

Verified traveler

Ideal stopover

Friendly staff members. Convenient location. Clean and comfortable rooms. Decent breakfast. Great gym.

Friends_and_family Family

8/10

Excellent

12 Aug 2025

Paramarguru

the stay was good, except that i had to move rooms due to the air-conditioning leaking. apart from that the stay was quite pleasant. The service was also very professional.

Business

4/10

Poor

08 Aug 2025

Paul

Received a call the day before my stay to find out they had overbooked the hotel and they had to move me, despite booking 2-3 weeks before. Offered an alternative in Bracknell or Eastleigh, nowhere near Basingstoke. They booked an alternative which was great, but when I checked in they stated it was common, that evening 10 others were in the same boat. Save yourself the hassle and book elsewhere in the first instance.

Business Self

8/10

Excellent

05 Aug 2025

Amanda

Great value

A last minute one night booking for work related stay. Very comfortable and so reasonably priced

Business

6/10

Pleasant

03 Aug 2025

Hazel

Use of computerised check in is impersonal but there were staff near to help. Staff were friendly, polite and helpful. Water when using the shower flooded the bathroom, which I had to clean up to prevent a fall. The timer was on too long and too bright. When I went into the bathroom in the early hours, it lit up the bedroom therefore woke up my husband. Bed was uncomfortable as it dipped in the middle and the quilt was too heavy for this time of year. Pillow had been washed too many times as the filling was in clumps (should be thrown away). Poor sound proofing. The disabled parking area was very limited due to cars parked which were not displaying blue badges. I would advise someone checking the disabled parking area at regular intervals.

Leisure Family

10/10

Exceptional

03 Aug 2025

Sophie

Great hotel! Has everything you need and more, facilities were brilliant and great to have the on site pub. Very quiet area but close to the city. Would stay again and recommend to anyone!

Leisure Partner