Name: Champneys Forest Mere
Address: Old Portsmouth Road, Liphook, GB

8/10

Excellent

02 Aug 2026

NICOLA

Staff very helpful and always pleasant.

4/10

Poor

27 Jul 2026

Hannah

Late check in at 5pm means you don't have any time there. You could hear the water in the pipes so the room was noisy. No A/C so the room was hot. The hotel needs a serious revamp. Terrible value for money.

8/10

Excellent

26 Jul 2026

Kate

Location was nice , the areas were a bit tired…unfortunately the spa area was a bit disappointing as the sauna kept breaking down, it needed more attention from the staff in spa and pool area… the standard room I had was clean but again need attention in maintenance the windows were dirty and broken not a very nice to see …the property needs painting..,, and they definitely need to step up with the cleaning in pool and spa areas… I enjoyed my stay ..,, but won’t be rushing back .

6/10

Pleasant

24 Jul 2026

Michelle

X

6/10

Pleasant

18 Jul 2026

Jenny

Absolutely serene and wonderfully zen surroundings. Staff was almost never helpful - or even attempting to be; incredible behaviour. Wish I could give a better review but they were really set on being obnoxiously unhelpful bordering on rude. To work a customer facing role and being this unprofessional almost blew my mind.

8/10

Excellent

06 Jul 2026

Katisha

Lovely stay, great spa experience

Self

10/10

Exceptional

19 Jun 2026

Gareth

very well presented property , enjoyed our night stay

Business

10/10

Exceptional

18 Jun 2026

David

Staff were very helpful. Room was clean and the bed was very comfortable.

Business

2/10

Poor

08 Jun 2026

Daniel

Unfortunately, our stay was extremely disappointing and did not represent the standard we expected for the price paid. The issues we experienced included:

1. Broken windows in our room.
2. Two single mattresses pushed together, leaving an uncomfortable gap in the middle which made it very difficult to sleep.
3. A dirty and stained sofa in the room.
4. Constant banging and noise from the room above throughout the night, resulting in little to no sleep.
5. The inability to order a traditional English breakfast, as only chicken sausages and turkey bacon were available this hotel done not do a full English
6. Insufficient milk provided in the room, meaning we could not even make a full cup of coffee.
7. An additional charge for steak on the advertised three-course meal. And you can not buy separate meals
8. Overall, the hotel was significantly overpriced for the quality and service received.

Taken together, these issues seriously affected our enjoyment of the stay and fell well below what would reasonably be expected from a hotel charging these rates.

Partner

2/10

Poor

31 May 2026

Andrew

The room was poor, booked a nicer room… and paid a lot more for it. Was given a terrible room with bathroom door not working plus clearly not the room I paid for. We emailed to expressed our disappointment. Was given excuses. Will not return. Would not recommend going. Andrew

Partner

8/10

Excellent

30 May 2026

Esther

Found the check in 5pm) and check out time (10am) gave not much time if on a B&b package...would have loved to use other amenities but no time...
Outdoor pool was a little too hot and needed to be skimmed of bugs and plants...
Food was faultless.....Lovely
Staff were helpful...
Lack of computer .linking up with other depts....as had booked a table in restaurant but when arrived they didnt know....room was clean ...a little warm but not unbearable....Beautiful setting...more sunbeds needed as couldnt find any spares to lay on....

Friends_and_family Family

2/10

Poor

17 May 2026

LOUISA

We weren’t allowed in until 5pm the coffee shop had workman in the room next door. Spa facilities weren’t all working.
Everyone was complaining in the restaurant for the evening.
Next day we were told we could only use the spa @£70 per person for the morning so no morning swim.
Hotel needs updating.
Really disappointed.

4/10

Poor

06 Apr 2026

Paul

Misleading check in time. Arrived three hours early to be told we could either sit in the coffee bar for the remaining time or pay £140 to have a glorified swim. The room was dated and in poor repair with paint peeling in places and lights taped up. The inclusive breakfast was delicious however, in the 40 minutes we were there the cooked breakfast was not offered and things we not topped up unless asked. Could be absolutely wonderful if it was handled by staff with better customer service.

Partner

8/10

Excellent

15 Mar 2026

Dacosta

Clean room but too busy for a private getaway

Family_with_children

10/10

Exceptional

05 Feb 2026

Jo

Everything was brilliant

Partner

2/10

Poor

14 Sep 2025

Julian

Very disappointed - overpriced ‘ budget ‘ hotel

We paid over £1000 for a two night stay. The room was very very tired and felt grubby and dated. The room was worse than a budget hotel room. Despite the £500 a night price you have to pay extra to have a cooked breakfast and the self serve breakfast on offer is very poor. No table service and only coffee on offer is weak watery coffee via a thermos flask.

Not actually sure how they can justify the room price.

Bathroom in particular was very dated and grubby - shower is operated via attempting to run the cold and hot tap at the same time ( ! )

Shower curtain grubby and shower rail rusty ( like the bath taps )

Reception is always empty and unable to speak to anyone about the shocking standard of the room

Will not be staying again and emailing requesting a part refund…

Partner

6/10

Pleasant

02 Sep 2025

Oliver

A Stay with Highlights and Hiccups

The spa was lovely—slightly busy at times, but still a relaxing space with friendly staff throughout. One standout was the lady hosting breakfast, who was genuinely fantastic. She brought such warmth and energy to the room, greeting every guest with a cheerful hello and goodbye. Her attentiveness and positivity made a real difference to the start of each day and was easily one of the highlights of our stay.

There were a couple of small details around cleanliness that could use attention. In the breakfast area, the artwork frames on the right-hand side had a noticeable build-up of dust. Similarly, in the café, the lights hanging from the windowed back wall had cobwebs on the right side. These didn’t affect our overall experience, but they were worth noting.

The main issue during our stay was the lack of hot water in our room, both in the evening and the following morning. We were told there had been a boiler issue and that it had been resolved by morning, with instructions to run the tap. Unfortunately, this didn’t work. It was particularly inconvenient as we were trying to get ready for dinner, and given the cost of the stay, it was a disappointing part of the experience.

While we understand that technical issues can happen and may be outside the hotel’s control, what matters most is how those situations are handled. In this case, the response from reception felt indifferent and lacked empathy. We would have appreciated some form of gesture or acknowledgment to reflect the

Partner

2/10

Poor

01 Aug 2025

CRAWFORDS

Terrible hotel terrible staff rude !!!

Raymond deal Cruz was the most unhelpful and unsupportive front of house manager that I have ever had the displeasure of meeting
The hotel is dated understaffed and rude
Never coming back and await my refund asap

Business

6/10

Pleasant

17 Jul 2025

Aimee

I liked the calm environment and the kind welcoming when checking in. I like the softness of the bedding and for a single the bed was surprisingly comfy.

However, one the beds was very noisy in room 309.

I didn't like how I messaged before arriving about the request of the room being a twin and when we arrived and noticed it wasn't we asked nicely for our bedroom to be made into a twin and it took them over 2hrs to do so... Therefore We had to wait to get into bed, and we were tired and this was around 9.20, we checked in and mentioned about our room at 645pm. Also I didn't like how I had to clean the fan and remove an inch thick of dust just to be able to use it. Unfortunately I made a mess and left dust all over the floor, sorry. Once i noticed the mess I went to the bathroom to continue cleaning it over the sink.

I didn't like that when the shower was turnt on it would spray water out over the top the curtains because of connection on the shower head. Soaking everything near the bin, toilet and as far as the sink. Was slightly amusing to turn on the shower and get sprayed in the head... Especially when I didn't tell my guest.

Business_and_leisure Family

2/10

Poor

13 Jul 2025

Thomas

Don’t do it

The place was filthy. The breakfast woeful although the flies and wasps enjoyed it. The room couldn’t hold a candle to a premier inn and no air conditioning.

Just not good enough

Partner

10/10

Exceptional

23 Jun 2025

Tara

Great place for mother daughter getaway

6/10

Pleasant

19 Jun 2025

Chris

Was a little dated. Sauna didnt work, other hot room in spa was cold, no cooling in room when 30 degrees, would benefit from bar/deink service near pool

Partner

8/10

Excellent

15 Jun 2025

Lorena

My boyfriend and I particularly loved the pools, and just the amount of things you could do at this hotel, it was such a lovely time. We stayed a night and we were able to use the pool, and other amenities as much as we liked with no extra charge, as it was just a night.

The staff were super attentive and very kind and professional too ;) I must say a room that definitely stood out to us was the piano room, with the grand piano, a big checkers and chess game, and huge windows overlooking the pond. If you’ve watched the vampire diaries before, it was giving that vibe. It was darkly lit and had painting of dogs everywhere which was perfect ;)

Overall had such a good stay at Champneys and we’ll for sure be back !!

Leisure Partner

6/10

Pleasant

06 Jun 2025

Scott

Birthday treat

Staff were excellent but overall stay was average.
Rooms very dated & hotel could do with a make over !
Lots of water stains on the ceilings & everything could do with decorating.
Some outside furniture was very ropey & needs replacing.
The hotel grounds were amazing & very peaceful.
Personally was really looking forward to staying at Champneys but definitely wouldn’t stay there again.

Partner

10/10

Exceptional

02 Jun 2025

Joanna

Wonderful spa. Staff super friendly and helpful. Food delicious. The lake was stunning and enjoyed seeing all the goslings.

Partner

10/10

Exceptional

01 Jun 2025

Claire

My stay at Champneys was better than I could have hoped for. The staff were very helpful, friendly and professional at all times. The facilities were clean and offering plenty of areas to choose from to unwind. Me and my Daughter had the most relaxing time together moving round the different jacuzzis and loungers. The spa is decorative to completely relax you as soon as you enter with its rain forest feel. The hotel room felt luxurious, clean and peaceful. Highly recommend Champneys Mere forest hotel to anyone who needs a pamper or complete relaxation. Did us the world of good. On leaving we walked around the beautiful lake. We will be coming back. Enjoy 😊

Leisure Family

8/10

Excellent

15 May 2025

Tom

I had a lovely stay at Champney's Forest Mere. The site is stunning and the spa is impeccably clean. The only slight reservations I had were the food options could have been more varied and I wish they'd had a cold plunge.
Apart from that, full marks.

Leisure Self

8/10

Excellent

19 Apr 2025

Verified traveler

Not a bad little place

Not very well sign posted from the start ( parked the car no sign to say entrance as your around the back ) also inside the spa there no signs to say for example what sauna done what or mixed steam room this way nothing. The restaurant wasn’t sign posted we arrived and then was told there was another restaurant up the hallway. It’s a bit of figure it out yourself. Rooms was very basic considering this place is ment to be a luxury spa. Room was quite cold and there no heating or air con in rooms . But on the other hand it’s very chilled and relaxing. The staff at reception can’t remember the man’s name was so friendly and also the lady who served us our food . The food was 10/10 overall it’s worth the price we paid £250 for an over night stay dinner and breakfast and use of spa for 2 of us

Partner

4/10

Poor

18 Jan 2025

Rebecca

I had a very unsatisfactory stay at this hotel and feel compelled to share my experience. The nightly rate is quite high, and to my surprise, they charge extra to use the spa facilities after 10 AM, which feels unreasonable. Additionally, check-in is late at 5 PM, making it challenging to make the most of your stay.

Breakfast was another letdown; while they provide fruit, if you're hoping for something warm, be prepared to pay extra for it. The overall atmosphere was further soured by the rude staff when I was not happy about paying extra for the spa.

To top it all off, the restaurant was disappointing as well, failing to meet even basic expectations. I would not recommend this hotel based on my experience.

Leisure Family

2/10

Poor

26 Nov 2024

Antony

Stay elsewhere

Was calling the hotel for hours - no answer. Doors locked on arrival. Check in was terrible with miserable staff member who looked like he was asleep. Nothing special about the stay or room. Felt very run down and disappointing.

The breakfast was nice. So was the waitress.

Self

10/10

Exceptional

19 Nov 2024

Laith

Wonderful stay

Leisure Partner

8/10

Excellent

27 Oct 2024

Danni

I was worried after reading some of the recent reviews, but we had a great time and wish we had 2 nights there.

The setting is gorgeous on the lovely lake, loved the food at dinner, it was really tasty & healthy , we had a really spacious room.
The decor is old fashioned and the bathroom needs updating but most old English hotels are.

Breakfast was terrible & very slow but we enjoyed everything else.

The spa is lovely but was very busy until after 5. in the evening There was a brilliant pianist playing in the lounge area which was nice.

Leisure Partner

10/10

Exceptional

23 Oct 2024

ROMA

Had an amazing time went for two days and extended two days great service food and spa facilities
Will definitely return
Roma Mahrotri

Leisure Friends

10/10

Exceptional

10 Oct 2024

Jon

Nice

The hotel is lovely, the spa is nice but some of the saunas were not very hot, and some oats were not working at all. It’s not a huge spa but was perfect after a day exploring. Wouldn’t necessarily spend all her day here but a couple evenings in the evening was great!

Friends_and_family Friends

10/10

Exceptional

05 Oct 2024

Lisa

Amazing hotel, stunning views, poor spa temperture

Fantadtic hotel, stunning but the Spa jacuzzi temperatures are worst i have ever been to, luke warm, guests were saying it put them off coming again, we got quite cold which isnt good and needed a hot bath to warm up when back in the room, apart from that fantastic, such a shame as really loved it there

Partner

4/10

Poor

19 Sep 2024

Hamid

Never again

An absolute chambles for a well loved brand name!
Arrived at 10pm,the night receptionist was angry and did an awful check in, were told there is no room service or even a snack or a drink.
We were handed a paper to say that if we want to use the SPA next day we have to pay £70/person including lunch.
Room was OK can do with a proper clean.
Breakfast was limited in options.
Check out was a nightmare as there was a huge queue and we were waiting fir over 30min. We opted for the express check out at the end bit still had to queue to return the robes!

Partner

10/10

Exceptional

11 Sep 2024

Diane

Lovely relaxing mini break. Spa treatments were woenderul, thank you Izzy. Food was good and the Spa wasn't too busy. The pianist who played in the evenings was excellent and a great addition to a relaxing evening.

Leisure Self

4/10

Poor

09 Sep 2024

Simon

Grounds were nice, but nothing else.

Leisure Partner

6/10

Pleasant

02 Sep 2024

Emily

Communication needs to be better

We booked this over night trip for our mini moon and told them well in advanced, when arriving to our room the beds were singles, this was quickly resolved, but found the bed very uncomfortable, no hot water in the shower, hydrotherapy pool cold and so was the sauna, we also booked ourselves a treatment but when waiting to go in we found it was double booked, they offered us complimentary lunch because of the mix up to find our names we're not actually down to eat, a lot of little issues that really didn't make us feel that relaxed

Partner

6/10

Pleasant

23 Aug 2024

Karen

No point

Business

2/10

Poor

19 Aug 2024

Verified traveler

Super disappointing stay

Awful stay do not recommend at all. Visited this past weekend for my birthday, which we made a note of on the booking but was ignored. The rooms are tiny and very dated with a lot of things broken and not working properly like the shower and door locks. There is also no air con in the room so prepare to be boiling.
The location is lovely but the grounds are not well looked after at all. The front grass by the lake is so covered in duck poo you cannot walk without standing on it. The patio is grimey and in desperate need of a scrub and the furniture is broken. The service is absolutely horrendous. It took over 2 hours to serve us 3 courses for dinner, we had to keep begging to be served. Everything is supplemental on the menu and the choices are poor. I was served food and drink that I was allergic too twice despite telling them numerous times and being given an allergy report for our table. The breakfast options are incredibly poor and any hot food is of course, supplemental. The staff are beyond rude and really know how to make someone feel unwelcome.
In addition to all this, you cannot use the spa facilities before 5pm unless you pay £70 per person per day in addition to your £500 a night room charge. The outdoor pool has never been cleaned and you swim amongst dead bugs.
They closed the checkout desks during check out hours, likely so we have to go through express checkout and can’t give any feedback.
It was a super disappointing trip and ruined my birthday weekend.

Partner

6/10

Pleasant

11 Aug 2024

Darren

Nice place

Room and view super

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

Lesley

Lovely staff welcome

Leisure Self

8/10

Excellent

15 Jul 2024

B

Ok, stayed at better

Menu was a bit boring and no proper cooked breakfast available. Chicken sausages and Turkey bacon doesn't cut it for me.

Friends_and_family Family

6/10

Pleasant

29 Jun 2024

Jan

Champney’s showing guests that it’s on its knees !

Champney’s really need to start investing into their hotels
Tired worn out rooms ,and pathways , generally cost. Cutting on the little things breakfast cheap n cheerful premier inn does a better job ! Staff wonderful spa pools were nice but would I rush back no !

Self

6/10

Pleasant

20 Jun 2024

Jeffrey

The hotel was lovely and clean

10/10

Exceptional

17 Jun 2024

NICOLA

Staff were excellent.

Business Self

10/10

Exceptional

31 May 2024

kelly

Sent my son and girlfriend for there anniversary they loved it and hotel let us pop flowers and balloons in the room def stay again x

Leisure Partner

10/10

Exceptional

17 May 2024

Omar

2 day stay

Lovely hotel, staff were very attentive.great comfortable stay, breakfast buffet was exceptional. Wiuld definitely stay here again and try to make time to use the health club and spa facilities.

Business

10/10

Exceptional

08 May 2024

kelly

Second time here and was amazing x

Leisure Partner

10/10

Exceptional

22 Apr 2024

kelly

Amazing place was perfect in every way would highly recommend and will def go back

Leisure

8/10

Excellent

19 Mar 2024

Debbie

The property is set in the most idyllic settings,the lake is stunning.Property from the outside is stately absolutely stunning.The staff on arriving was obviously not a people person whilst other members of staff couldn't do enough.Our room was pleasant but other areas needed attention.The whole property smells devine but stained carpets really wasnt pleasent..

6/10

Pleasant

17 Jan 2024

Katrina

Mixed

We have had 3 previous trips to Champneys resorts and thought we understood the service offering. However we are unlikely to stay again. This is not a value for money experience. Aside from being able to walk around in a bathrobe there is nothing different here to a normal hotel with spa facilities. Our fault for not reading the confirmation email when booked but we assumed based on past experience that the use of the spa facilities came with the booking. They didn't. We had to pay an additional £70 each per day of our stay. For this one of the jacuzzi's did not have all the jets working, the large shared sauna was not hot enough, and a small shared sauna was closed. The small shared steam room was also not the best. The fitness classes also now charge a fee. The aqua fit class was disappointing. I find this pricing structure bizarre for this type of resort. In saying that the reception staff member who checked us in and out was wonderful - professional and accommodating. We didn't know until checkout that they resort had provided us a complimentary dinner to celebrate our wedding anniversary which was a nice touch. Our New Zealand waiter also demonstrated a good understanding of customer service - some of the other serving staff could learn from him.

Partner

2/10

Poor

14 Jan 2024

Ellie

I normally stay at champneys at least twice a year and have the best experience but it’s massively gone down hill. Really disappointed in my stay

Leisure

10/10

Exceptional

07 Jan 2024

NICOLA

Excellent!

Business Self

10/10

Exceptional

26 Dec 2023

Israk

The staff and and services were exceptional and the spa facilities were very good - perfect for a day or two to unwind. I would also recommend having dinner at the in house resturaunt as the quality of food was amazing.

Great for an overnight stay with a day spa add on for the next day - you get what you pay for

Leisure Partner

10/10

Exceptional

18 Dec 2023

NICOLA

All staff were extremely helpful.

Business Self

10/10

Exceptional

16 Oct 2023

Patrick

Excellent service, friendly staff. Amazing property!

Leisure Self

6/10

Pleasant

12 Sep 2023

Debbie

The whole place looked very tired and in need for refurbishment. Poor maintenance. Staff were very laps. It took us ages to check in. Room ok bathroom very dated. Facilities Spa Reception on ground floor 4 people was standing there talking I had to get there attention to get Spa Menu. They just said you need to go upstairs.

Outside pool slabs uneven. Pool dirty again very tatty.

We ordered food on the terrace. ordered at desk had to wait until he was finishing what he was doing. We ordered simple turkey sandwich and chicken wrap and two juices. Took our number and sat down at dirty table on terrace.

Eventually food come. Just one sandwich. he also delivered food to table next to us. He said nothing. Just brought our drinks and again said nothing. We mentioned we are still waiting for wrap. He said yes its coming. 20min later I went in to ask for my wrap, he was busy talking to colleague. He said again yes its coming. I sat down and further 15mins my wrap came. My partner had finished his. In evening booked set menu food was excellent. No fault and service was better but not what you would expect. after our meal we wanted to sit outside with a drink. We ordered drink at bar and girl said she would bring it to us. We sat and chatted. Again 20min we asked girl that passed us do you know where drinks are. She said oh yes one moment please. We sat for a further 10-15mins and decided not to bother.

Very dissappointed not Champneys we'd expected.

Leisure Partner

6/10

Pleasant

09 Sep 2023

Karl

Costly for average hotel and spar.

Hotel is tired and in need of update. Room was extremely warm making it very uncomfortable to sleep, desperately needs air conditioning. Restaurant food is average, choose well…. Spar is good, but lacks service, if you go in the evening be prepared to bring your own towels. Would I go again - no.

Partner

8/10

Excellent

28 Aug 2023

Richard

Spa was really good but the rooms was a disappointment in the fact we had two single beds pushed together with separate bedding so our romantic weekend was not so. Breakfast we was left standing around for ten minutes waiting to be seated and then had to go find a waiter/waitress to take our order. Wasn’t very smooth.

Partner

10/10

Exceptional

21 Aug 2023

carol

Perfect place to unwind!

Very relaxing and all staff friendly and accommodating

Self

10/10

Exceptional

26 Dec 2022

NICOLA

All the staff were very friendly especially Claudia. Nothing was too much trouble for them.

Business Self

4/10

Poor

20 Dec 2022

Jonathan

Great venue - operationally needs a little love

Unfortunately this trip left a fair bit to be desired. The most notable part was that I was leaving early the following morning and did make the staff aware of this at check-in (no breakfast needed etc) however when I went to leave there was no one trained to do check outs - so I was told I could leave and they would just charge my card for dinner etc (which I didn't get a phone call about or even an invoice sent).

Business

4/10

Poor

16 Dec 2022

Janet

Room lights didn't work. Was told I could have another room, but no-one got back to me after over an hour of waiting late at night. Following morning I had to have shower etc and get ready in dark bathroom.. Informed reception on check out and asked for manager to contact me. Still waiting for contact 8 days later ... Tried calling but kept on hold and informed that call rates were charged at expensive rate

Leisure Self

10/10

Exceptional

28 Oct 2022

David

I had an amazing stay and loved it overall. However, I think there is room for improvement with the food. Some things were delicious but a lot were mediocre and could have been better.

Leisure Self

2/10

Poor

22 Oct 2022

Verified traveler

Don’t bother

The hotel is rated as a 4 star establishment, we had to queue for 20 minutes for both lunch and dinner. Paid an extra £55pp to have use of the facilities as you can only check in at 5pm. Took to the spa for a swim and relax, only to be disturbed by an aqua workout session in the main pool for an hour, with a very load instructor and very load music, hardly relaxing. Their Orangery close’s at 5pm so nowhere to go for pre or post dinner drinks. The building is very nice and the grounds are lovely. The reception staff are very good, however we did not stay overnight, left and went home ( 1 hour drive ), would not recommend. £200 for the room £110 to access the facilities, dinner £32pp plus supplement cost I.e. the steak was an extra £9.95, wine was £10.50 a glass 125ml… This is a place that I would avoid all together.

Partner

8/10

Excellent

11 Oct 2022

Lucy

The perfect place for a tranquil escape! Absolutely no problem to be on your own.

Leisure Self

6/10

Pleasant

04 Sep 2022

Sifiso

I enjoyed my massage

Leisure Self

10/10

Exceptional

29 Aug 2022

Anthony

Experience was very very pleasant recommend it hig

Experience was very very pleasant recommend it highly

Partner

6/10

Pleasant

23 Aug 2022

Tomas

Wasn’t enough staff everywhere, the mattress of the bed was to squeaky and too old, stained cups at breakfast, no spirit drinks at the bar….
Not be going back 😕

Leisure Partner

8/10

Excellent

04 Jul 2022

Helen

The property was clean, and the surrounding area very calm and peaceful (large grounds, lake). Nice staff, and the hotel and spa weren't overrun with people.
The one thing which could be improved is the length of access to the facilities: check in is at 5pm, which is already pretty late to check in, and checkout is at 10am. If you want to use the facilities otherside of these hours, you need to pay another £55. When you're paying £280 for 1 night for 1 room, it seems a bit out of order to not have a wider window to be able to use the facilities.

Leisure Partner

6/10

Pleasant

27 Jun 2022

Harvey

Not what you think

Fairly underwhelmed. No air con and a shower in a bath. Mid level travel lodge but with a central one on price tag

Friends_and_family Family

4/10

Poor

27 Jun 2022

John

The staff were very engaging however the food was bland with the atmosphere in the restaurant bordering on a Mc Donald’s on a Saturday afternoon.The cleanliness was very poor with stained carpets throughout the property, table tops in the restaurant were sticky, seating stained and grubby and the restaurant had not been cleaned from the previous night as food was still on the floor at breakfast!! Not a pleasant experience at all!

Leisure Partner

8/10

Excellent

04 Jun 2022

Karen

As you pull into the driveway up towards the spa/ hotel you are already feeling the stress fall away. It’s stunning! On arrival we were treated by a friendly receptionist who checked us in quickly . She booked us into breakfast and told us about the spa facilities
The room was clean but basic. We didn’t have a view which was disappointing, but the bed was super soft and I had the best night sleep.
The spa was clean and had all the facilities you’d expect. We used the outdoor jacuzzi which was lovely on a warm day. The hotel was not busy so we were able to get sun beds etc without any problem
We didn’t have dinner at the hotel , on walking past the restaurant seemed quiet and without atmosphere. There was no music anywhere. We fancied a hot drink and cake late afternoon but everything shut at 5 so not possible , so take snacks and drinks with you (although you could get alcohol from the restaurant)
Breakfast was ok, food as expected at a health spa nothing special , the waiting staff were having a really bad day , no tables were being cleared and food was running out faster than they could get it out . We didn’t bother trying to pay for anything extra as they just were too busy. You had to help yourself to hot drinks and make toast etc so not sure why they were so overrun, my only criticism of this beautiful spa. Overall a relaxing stay in beautiful surroundings

Leisure Friends

6/10

Pleasant

13 May 2022

Marcus

Staff seemed very tense and didn't actively engage with guests

Leisure Partner

4/10

Poor

13 Apr 2022

Verified traveler

Seriously wouldn’t bother going.

Spa facilities seriously tired and limited.
Bedroom in need of redecoration.
Bed linen covered in hairs and had holes in.

Partner

6/10

Pleasant

10 Dec 2021

Ethan

For a break not for business

So this is a really nice spa! Probably one to take your partner to not really for business. The WiFi isn’t very good, check in and out takes forever and the staff are trying to upswell me a spa day and products. Personally wouldn’t use the restaurant as there is no bar etc some lovely pubs up the road. Can’t fault the facilities though, spa is very nice

Business

4/10

Poor

07 Nov 2021

Verified traveler

Nothing special.
Breakfast is rubbish. Food is served in tiny plates

4/10

Poor

19 Sep 2021

Richard

Great Staff just very tired and dated venue.

The place was just very tired looking and in need of a refurb, the bedroom and bathroom looked tired and 20 years out of date and likewise in the main lounge areas.

It didn’t help that both mornings by around 8.00AM on the Friday and 8.30AM on the Saturday there were workmen replacing woodwork around door frames either side of my room tapping and banging away which was a lovely way to be woken up in a place you come to for relaxation!
Also the one and only bar they had which was in their dining hall, it didn’t exactly feel like a Resturant, did not stock beer not bottled and not draft only wine it was just weird.

The one saving grace was that any of the staff serving in the “restaurant” were fantastic and very enthusiastic and went out of their way to try and compensate for the lack of beer which really was most appreciated.

Additionally the night Porter who managed to get me into my room after a very late arrival (1.30AM) did a fine job of a non standard check in.

Self

2/10

Poor

18 Sep 2020

Matthew

Don’t go

Terrible food even worse service. Setting is amazing but the whole resort is very tired and not looked after. needs a refurb and a rethink.

Partner

4/10

Poor

14 Aug 2020

Verified traveler

Disappointed

Lots of restrictions in place due to COVID including limited time to stay at the hotel. Previously we could check in at 2pm but was turned away and told to return not before 5pm. The outdoor pool closes at 5.15pm so no chance to use it that evening. Indoor pool needs to be booked. Majority of the spa facilities (ice room, sauna and steam rooms) were not available and outdoor jacuzzi was out of use for most of the time that we were at the hotel. Some of the 'inclusive breakfast' items not available. Very poor and disappointing considering the stature and cost of the hotel.

Partner

4/10

Poor

10 Aug 2020

Verified traveler

The hotel grounds and outdoor furniture is covered in bird poo.
Food is terrible
Service is even worse.
No tables available for dinner, so you have to order room service at a charge.
No spa treatments available either as apparently you need to book these months ahead.
I would suggest bringing your own sunbed as like a beach holiday, towels are placed on them from the early hours and being able to find an available one is impossible.
Outdoor pool is dirty and needs a refurbish.
Indoor spa area is 90% out of service due to Covid. Broken jacuzzi.

Partner

8/10

Excellent

13 Feb 2020

Verified traveler

I'd like to return on a spa break

What a beautiful place in a stunning location.

Unfortunately, due to it being a business trip, I didn't have much access to the amenities .... One day I had a swim, which was great.

One suggestion would be to have breakfast earlier of a weekday or at least offer a takeaway breakfast. When I asked at reception they didn't think this was an option. 0730 start is great if you're on a spa break but not so great if you need to leave to be at work for 0800!

Business

4/10

Poor

16 Dec 2019

Verified traveler

The spa was very nice, but a bit busy. Our check in experience was the worst we have ever experienced at any hotel and we will not be returning based on this.

Friends_and_family Family

4/10

Poor

30 Nov 2019

Doniel

The hdro therapy pool is only available as treatment, sauna's were not hot enough and staff unhelpful. facilities are over sized under kept to good working order. Double be was 2 singles put together.

Partner

8/10

Excellent

23 Nov 2019

Michèle

Mixed

Mixed as always. Food was disappointing. Swimming pool area now wonderful

Self

4/10

Poor

21 Nov 2019

Alison

Overpriced Overcrowded Spa in a Beautiful Location

I stayed here to do a 4 day course (which was excellent). I also booked separately for the night before the course. On the first night I was up graded to a Luxury room due to a mix up and as the remaining 4 nights were also in a Luxury room I asked to stay in the room rather than move but was told someone else was staying in that room and that as they were separate bookings I had to checkout and check back in. As that wasn’t bad enough, the one treatment I was having had been organised for when I was attending the course (which they also organised). I pointed this out and was advised I needed to go to the treatment desk to sort it out. Why should I be the one to sort it out? It’s was their mistake! As if that wasn’t bad enough, my treatment was for booked for 55 minutes but lasted for 25 minutes and the rest of the time was for showering & dressing! Food is another issue. Breakfast Is a buffet of cereal, yogurt and fruit with the only free hot items porridge, hard boiled eggs & toast. Other hot items are available but incur a charge, which is shocking given that it costs in excess of £250 per night for B & B. It’s the same with dinner- many things are not covered & additional charges apply to certain meals, desserts & vegetables. The staff are helpful but there simply isn’t enough off them to service all the customers. Overcrowding, especially in the pool area & restaurant make this anything but a quiet retreat, which is a shame as it is in such a beautiful location.

Self

10/10

Exceptional

07 Oct 2019

Antoinette

Wonderful stay it was our 2nd time with my friend. Website not totally user friendly as wasn’t really sure of treatments and offers on.
The room was clean could of done with a mini fridge or an ice bucket as was charged for the usage!
I Tavel for a living as cabin crew so used to staying in nice hotels.
We will both be back c

Friends_and_family Friends

6/10

Pleasant

07 Oct 2019

Verified traveler

The evening meal was beautiful however there just simply weren’t enough saunas etc. Tring is by far miles better.

Friends_and_family Partner

8/10

Excellent

30 Sep 2019

Verified traveler

Beautiful location and excellent facilities. Very disappointed with staff and their attitude on check-in - made to feel very embarrassed and uncomfortable when told that as we had booked bed and breakfast through Expedia we were not allowed to use the spa facilities during the day. Access was only allowed from 5pm until it closed unless we paid an extra £55 per person per day. We were not made aware of these restrictions prior to booking.and it was not stated on the booking confirmation.

Leisure Partner

4/10

Poor

16 Sep 2019

K

Check in awful. Wrong room. Told check in at 3 but couldn’t check in til lost lost restaurant booking
Referred my colleague wife as his ‘friend’

Leisure Friends

8/10

Excellent

27 Aug 2019

Verified traveler

Beautiful lake and grounds and outdoor swimming pool area perfect for a hot weekend. Wonderful therapy suites.
I was upgraded to a beautiful suite due to them not being able to give me my allocated room.
Service in restaurants was a little erratic due to not enough staff for a fully-booked Hotel. Food was very good though.

Leisure Self

6/10

Pleasant

26 Aug 2019

MrsG

We stayed for 2 nights, it’s a beautiful property and location, interior of the hotel is lovely and calming. However the customer service is appalling. Lack of staff and a complete lack of care and attention by the staff that are there. No smile or pleasantries, not one member of staff even said “good morning” when you ask for something it’s greeted with a grunt or a huff. Staff are slow to respond and the queue to be seated at breakfast is ridiculous. Tables/ glasses not cleared throughout the hotel, chairs/sun beds not tidied, wet towels just left where guests have discarded them. The indoor facilities (pool, jacuzzi etc) are great but sadly let down by the fact it’s a mess. It has the foundations to be an incredible resort but completely let down by the service. We stayed for our 16th anniversary but there were no nice touches to our stay, or even an acknowledgement at check in, we were greeted with disregard. Treatments were expensive with average quality, again let down by lack of personal touch towards guests.

Leisure Partner

10/10

Exceptional

10 Aug 2019

Verified traveler

My first visit to Champneys. Charming property. My room in the old part of the house was full of character with a view over the grounds and lake. After reading some reviews, I was expecting a property that had seen better days. Not the case. The spa was amazing with many areas for relaxation, and my stay was First class in every respect.

Leisure Self

10/10

Exceptional

20 Jul 2019

Linda

Loved it - from The Healing Circle, the Saunas and the facials and Seaweed Wrap it was great. The food was lovely.

Leisure Self

8/10

Excellent

02 May 2019

Verified traveler

Good spa, pool and gym facilities and peaceful location with a beautiful lake.
Check in was slow and was almost charged twice for my room at check out.
Many might like healthy breakfast here as there was plenty of choice but turkey bacon, chicken sausage, apple infused butter and a load of seeds and granola are not for me!

8/10

Excellent

06 Apr 2019

Jill

Beautiful setting

Always love champneys

Friends

2/10

Poor

28 Mar 2019

Verified traveler

Not as Grand but more Expensive.

The initial payment through hotels.com was for a night and breakfast. At the hotel there is a cost it included lunch and evening meal Incl use of the spa. I booked a treatment on the day and they managed to muddle the hours up. We were advised the price each also covered the next day as we were going to be staying overnight, so it included lunch the next day and could leave at 4pm. Come the next day, I was told we would have to pay double the price each to stay at the hotel until 4pm and this would include lunch only. Check out at this hotel is 11am, there is conflicting information in the rooms, saying it is 10am, the key card locked us out at 10.10am. I had to go down to Reception twice to get the door open. There is alot of trainee staff in the hotel, they talk alot of cosh-bosh, and what we were advised on the day we arrived, actually was untrue. So the 2nd day would cost double the amount if we had stayed there, we left quite quickly to say the least!
The indoor pool is quite cool. The whirl pools are warmer, but the Jacuzzi outside is freezing first hours of the morning.
Lots of water beds to use and quiet rooms. Experience showers work really well, the tiniest steam room which will melt your swimming clothes, stupid place to have the outlet behind the bench! There is a freezer room too.
Facilities are good in the changing rooms. Robes carry a large fine if you LOSE THEM.
Room was standard, lge king size bed, rock hard not at all comfy. Food is excellent.

Partner

10/10

Exceptional

24 Mar 2019

Verified traveler

It is a great place for a short break. Treatments and food are excellent. I go regularly and love it. The only critics make is that it could do with a few more staff at Reception and in the restaurant. You do have to wait to check in and out and to be seated at the restaurant. May be a bit too long given that it is not cheap.

Leisure Self